In this episode we discuss: the challenges of asynchronous communication in a remote-first organisation. We are joined by Jeremy Slater, COO at Bob W.
We chat about the following with Jeremy Slater:
• How to do asynchronous communication well
• Managing information overload
• Why you need to invest in robust knowledge management -- hint: impacts customer service, operations, and scalability
References
• /
• www.bobw.co (www.bobw.co)
• bit.ly/jeremyslater
Biography
After an extremely brief foray into finance in the US and the UK and a short stop in India to work for a solar energy social enterprise, Jereny spent the majority of his career in the heavily operational world of property management and hospitality. He’s helping Bob W become the most loved hospitality brand in Europe.
To learn more about Beth and Brandon or to find out about sponsorship opportunities click here (operationsroom.co) .
Summary
The conversation delves into the challenges and strategies of knowledge management, asynchronous communication, and the use of specific tools within a company. It highlights the importance of knowledge management and the impact it has on various aspects of the business, including customer service, internal operations, and scalability.
Chapters:
Chapter 1: Knowledge management systems (0:00-10:27)
Chapter 2: Using tools like Notion and Slack (10:27-16:19)
Chapter 3: Information overload on Slack (16:19-21:12)
Chapter 4: Tips for using Slack productively (21:12-25:10)
Chapter 5: Organising Slack channels (25:10-28:41)
Chapter 6: Challenges with instant messaging (28:41-32:56)
Chapter 7: Setting up asynchronous work (32:56-35:34)
Chapter 8: Implementing knowledge management (35:34-43:34)
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