Multnomah County’s ambulance provider has struggled to meet 911 response time standards for years, and county officials failed to act early on, according to a report from the county’s ombudsperson.
The 11-page report published Friday shows that American Medical Response, since at least 2019, has not consistently met the county’s requirement that ambulances arrive at urban calls within eight minutes 90% of the time. County officials did not penalize the provider until recently.
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