As you can see in this dealership provided video, the large bundle of wires was routed by the factory in such a way that they rubbed against a frame rail. After 109,888 miles, you can see the result of the poor factory installation. This is being shared with the world since Ford is unwilling to compensate for the repairs. Granted the vehicle is outside of its warranty period. However, as you can see, this issue was caused by a bad design or poor routing of the wiring harness from the factory. In my opinion, Ford should have helped cover the cost of the repair. This vehicle has never been off road and has been on gravel roads for maybe 50 miles at the very most. Read on to see how Ford customer service decided to handle my request for assistance.
The initial dealership visit was in March of 2024. At that time the vehicle had 106,946 miles on the odometer. Here are part of the service notes associated with that $1,036.46 repair bill:
Customer stated while driving at 70mph the 'Service Advance Trac' light came on and truck went into limp mode. This light stayed on for whole drive cycle. Customer turned off truck went out after 8hrs and truck fired right up and light was gone... Ran self test, PCM DTC P2122 present for throttle pedal position sensor D circuit low. Inspected accelerator pedal position sensor wiring harness, no obvious or visible damage. Followed PC/ED PPT OK. Unable to duplicate concern at this time. Accelerator pedal position sensor is not currently acting up, but intermittently tripping advance trac light and limp mode. Recommend replace accelerator pedal position sensor to avoid concern coming back. Sensor is integrated into accelerator pedal assembly.
The second dealership visit was three months later, in June of 2024. This is when the video was created by the dealer and the final repair performed. At that time, the vehicle had 109.888 miles on the odometer. Here are part of the service notes associated with the final $796.98 repair bill:
Customer states while driving 'Service Advance Trac' light came on and truck went into limp mode. This light stayed on for whole drive cycle. That has happened three times within the last 4 days. Happens at first start up of the day check and advise... Road tested vehicle, unable to duplicate concern. Ran self test and retrieved multiple communication DTCS. Performed network test, found all modules communicate. Wiggle tested body harness while engine is running. Found warning lights appeared after shifting harness near radiator. Inspected harness and found chafed wires. Got into harness and seen paint missing from where the harness was rubbing (shown in video). Access harness and repaired damaged circuits. Installed small piece of radiator hose around repaired section to prevent further damage. Ran self test and cleared DTCS. Road tested vehicle to verify repair.
After the repair, I reached out to Ford customer service. Since this issue was clearly caused by the factory installation, I was requesting compensation for my out of pocket expenses. Not to mention I was without a vehicle for about eight days between the two dealership visits. I provided Ford customer service with this video, which the dealership created, as well as both invoices. Ford replied with the following via email:
We apologize for any inconvenience this situation has caused. We have received your request for assistance and completed a thorough review of your situation. Based on the mileage of the vehicle, we are unable to help with your request for assistance. We urge you to keep receipts of all work performed to be considered for refund eligibility if a recall or customer satisfaction program is announced in the future. Lastly, we encourage you to have any work completed by our Ford dealer to provide you the peace of mind that a factory-trained technician has completed the repairs. Repairs performed by our dealerships are eligible for our Service Parts Warranty (SPW)...
Here is my reply to their response to my request for assistance/compensation:
Thank you for your reply. I am extremely disappointed to hear this and am honestly amazed that Ford is unwilling to assist with the cost of repair. It is clear to everyone that this is a factory defect, including people at the dealership. The video will be up on KZread by the end of the day. This is truly unacceptable and shocking. Ford just lost a customer.
I am glad the second technician found the root cause! This could have been an ongoing issue for a very long time. I also took the time to file a report with the National Highway Traffic Safety Administration.
What do you think? Should Ford customer service have offered a bit of compensation for the repair bills? Please hit the thumbs up and share your thoughts.
#ford #badcustomerservice #factorydefect #wiring #chafing #f150