Thanks for the honest review of your American Airlines flight. I’m a Platinum Pro frequent flyer and have noticed worse service lately, both in the air and on the ground. I think American employees are (on average) not happy and don’t want to go above and beyond the requirements. They can be downright impatient and avoid interaction with passengers. While US carriers have usually been behind the top international competition, it is so embarrassing that there’s not even a small intent to make people feel welcomed on board or to invite future business. I took my mom on this airline and felt like a fool for being so loyal, based on how she was treated (especially by one absolutely unacceptable, impatient and openly rude agent and the business class check-in, no less).

@ThemeParkBazza

Жыл бұрын

I am Platinum Pro as well , flying out of Charlottesville they were the only airline with the best connections for my business trips. Now in Orlando I am focusing on Delta as they have the best business routings . I have one more trip on points left then I am done with them after that Japan flight. Shame I have flown with them for 18 years

Hi Barry and Mrs Bazza I have been watching you for some time now and thought I would say hello and thank you for sharing your everyday life. I hope you have a great time in Japan. What I love most about you both is that you both use diplomacy even when things are not going to plan...😊 For Yorkshire folks that take some doing. (I live in Birmingham UK) Love your contents. Keep them coming. Thank you both for being real..

@ThemeParkBazza

Жыл бұрын

We try to give a balanced, honest review. it can be a bit challenging sometimes lol

Just round to watching this now. Really useful to hear your tips for the long haul flights. The microphone you used onboard made a big difference, sound quality was great. Looking forward to watching the rest of the series

@ThemeParkBazza

Жыл бұрын

I found it’s the best way of recording on the flight but it failed us on the way back as you will see

Wow! Grateful for this vlog. I was going to book AA this year, but not now. Thanks again!

@ThemeParkBazza

3 ай бұрын

It was our experience, I read recently AA was upping their FA salaries to match Delta and others so maybe that will help the attitude

I think you’re right. When you pay that sort of money you expect premium service and that didn’t appear to be the case. I hope you make the airline aware of these shortcomings when you return

@tammydee9700

Жыл бұрын

Exactly

@ThemeParkBazza

Жыл бұрын

I have submitted a formal complaint

Hi Barry & Maxine.....ooh what a journey eh? You want to feel safe and cared for , they definitely need to up their game for sure!!! Looking forward to seeing all your adventures in Japan 🤩🙌

@ThemeParkBazza

Жыл бұрын

Thank you

Pleased you both got there safe and sound, i don’t blame you one bit being angry, that seemed like terrible service, loved the vlog, hopefully things will get better in the next vlog, Thankyou Mr and Mrs Bazza xx

@ThemeParkBazza

Жыл бұрын

Oh things get a lot more jolly from here in

I'm midway through this video and I'm really enjoying it. I like that we are discovering the seat features in real time as you discover them. I'm also enjoying your natural presentation style. Great job.

@ThemeParkBazza

Жыл бұрын

Thank you , you really are travelling with us , see it as we see it

@BigFatBesty

Жыл бұрын

@@ThemeParkBazza I've watched a few more of your videos. I really like them. Your no nonsense approach is a breath of fresh air. I look forward to to going through the back catalogue. Thank you for your content. It is excellent.

Great review, super interesting to see the service on the flight

@ThemeParkBazza

Жыл бұрын

Not super interesting to experience it lol

Really looking forward to these vlogs! Sorry to hear that the service was so crap, I'm glad Max took the snacks from the lounge! 😁 I'm sure the service and hospitality you received in Japan will be a million times from AA.

@ThemeParkBazza

Жыл бұрын

Oh yes Susan , from this point on things get so much better

Thank you for your long trip. Welcome to Japan. Please have a pleasant trip and make good memories.😊

@ThemeParkBazza

Жыл бұрын

Thank you

Long a** flight … no thank you! I could never prepare myself for that. I’ll just live vicariously through you and Maxine 😁 Can’t wait for the rest of the vlogs

@ThemeParkBazza

Жыл бұрын

Thank you suzanne, lots more to come

As an American Airlines EP, I can confirm the long haul service is hit or miss. Sometimes the crew hit it out of the park and 50% of the time they are the walking dead. Inconsistency is a business killer. I'd like to shout our to two of my favorite BCN-MIA FA's. Your know you who you are! Suzanne and Lizette! You make American shine!!

@ThemeParkBazza

Жыл бұрын

Agreed, the FA's on the way back were great, and they were shocked by my description as to what happened on the way out

@kjh789az

Жыл бұрын

Although I admire your honesty, 50% excellence is quite a failure rate when set against the ticket price. Perhaps passengers fares and crews pay should depend on customer satisfaction. Currently, it looks like crew accountability doesn't exist.

Hi guys, how exciting that you came to Tokyo! I live here and will be doing a reverse travel to Orlando in a couple weeks! Sorry to hear about the terrible service on AA, I'll be flying United so I really hope they are better! When you arrived in Narita I would of advised you to take the bus to Shinjuku station which is only 1 hour, that's how i always travel to Narita or better still if you come again fly into Haneda. I look forward to watching the rest of this series and I hope you had an amazing time in Japan! I would have loved to have bumped into you guys in Tokyo!

@ThemeParkBazza

Жыл бұрын

Narita we took the Narita Express using our JR Pass, we flew back out of Haneda and again we took the train maximizing our JR Pass ticket . Hope you have a great time in Orlando

As a former flight attendant with the major European airline I cannot understand why those FAs didn't walk around with a tray offering water or any juice. We always did it, especially during very long night flights, and to be honest, for selfish reasons: just to stay awake! 😅

@ThemeParkBazza

Жыл бұрын

We were a bit shocked to be honest

@Schrottkralle

Жыл бұрын

@@ThemeParkBazza I can very well understand that you were shocked. To walk around the cabin in regular intervals, not only offering something to drink, but it is also an important safety aspect: to check if everything is o.k., no unusual noises, no strange smells, if the passengers are o.k. There were already a very few passengers on very long night flights who didn't feel well, but didn't dare to push the call button, and worst scenario, quietly passed away without being noticed by anyone.

@ThemeParkBazza

Жыл бұрын

Wow, we never think of those scenarios occurring

@Schrottkralle

Жыл бұрын

@@ThemeParkBazza happens very rarely. But it happens.

@robertgonzales3936

Жыл бұрын

@@Schrottkralle because on BUS LUFTHANSA the only thing that you have is water nothing else I prefer AA than lufthansa you guys are so behind LH its more low cost airline now.

What a long journey. My first thought: I would have made ample use of the good old call button. Years of travelling on ET and TK (and sometimes LH) have taught me that lesson. Thank you for the review & happy landings always!

@ThemeParkBazza

Жыл бұрын

A few folks tried the button around us and then ended up going to get their own drinks

I’m sorry you had such a disappointing flight, you were both so excited too. I also get that you were more upset for Max because you wanted her to have a special flight. I’m looking forward to hearing things improved afterwards. Pouring the snacks into the bag in the lounge was hilarious though 😆 Go Max!

@ThemeParkBazza

Жыл бұрын

Yes, things do start to get better from here on in

We had better service in economy on our Virgin flight last month. Enjoyed the vlog, looking forward to the rest of the Japan vlogs.

@ThemeParkBazza

Жыл бұрын

Thank you Christine

So sorry to see such a bad flight experience when you have been waiting for it for so long, get a detailed report issued to the airline when you’ve got the time. Looking forward to the rest of the vlogs, thanks for sharing.

@ThemeParkBazza

Жыл бұрын

I have submitted a formal complaint

Hi Bazzas looking forward to the rest of the vlogs as i have just returned from Japan. I did a solo trip and didn't visit the parks spending most of my time in tokyo and visiting kyoto and osaka.I flew ANA london to Haenda and the flight and crew were top notch, no shortage of food and drink in PE.

@ThemeParkBazza

Жыл бұрын

We were booked with ANA in one of our previous attempts to get to Japan

I hope you both make them aware of the awful service on board especially the safety side of that was appalling and worrying, I'm sure the rest of your trip will be amazing looking forward to watching your adventures 😍 ❤

@ThemeParkBazza

Жыл бұрын

They are aware :-)

@angela.k8545

Жыл бұрын

Good on you 👏😍

@dickanddazdo

Жыл бұрын

@@ThemeParkBazza No spoilers if its in a future log, what was their response?

@ThemeParkBazza

Жыл бұрын

Still awaiting a response

@julieparker8176

Жыл бұрын

Very senior flight attendants on AA tend to appear unhappy with their jobs, sadly. Our last trip DFW to CDG was actually the best crew we’ve had in YEARS, business class too. Hopefully yours was an exception to normally “pleasant” service.😊

Nice choice of song "I could never forgive you. I'm done." What a shame about that lack of service. Not good enough at all, but what can you do? You just have to make the best of it & not let it ruin your trip, but then moving forward you can protest with your money. Spend it elsewhere. That's a long, looooong travel day you both did but YOU MADE IT!! My daughter just yesterday had a 26 hr flight (2 flights) from Western Australia via Doha then on to Boston & she was absolutely buggered when she arrived. Long haul flights are not for the faint hearted! I'm so excited for your Japan vlogs. It's one of those places on the 'to do' list & it will be super fun to see it through your eyes. Thanks for taking us with you!! :)

@ThemeParkBazza

Жыл бұрын

Thank you Lesley for noticing my choice of song, you are the first one to mention it . The jet lag killed us as you will see in the next few vlogs

What a shame regards both of your flying experience this trip 😢Lady Maxine your wee hubby was hoping for you to have the best travel day ! on route to your even better and memorable days ahead !! Wonderful things to come guys 👍🤗♥️

@ThemeParkBazza

Жыл бұрын

Thank you Janet

Loved the video barry, random question what would your advice be on what to pack in your on board flight bag for helping on long haul flights.. I loved the veiw from your hotel room.

@ThemeParkBazza

Жыл бұрын

Socks , eye mask, ear plugs, blanket, lip balm , snacks

Thankyou very much for this great vlog. It was full of detail which made it very interesting. I have never been in business class & honestly I don't think I would ever want to pay these enormous prices for what can be a disappointment. All flights from here to USA or UK are long & I just accept now it's going to be a day of discomfort & try to focus on the movies etc. I always take water & snacks but I do often walk down to the galley for extra supplies. Sometimes get in some brief periods of dozing but I don't even try to fall asleep any more. Despite the airline having had frequent complaints I must give cudoes to United Airlines- I took flights with them Australia to UK via USA return last year (economy all 4 sectors) & it was good. The cabin crew were very attentive re safety aspects & came regularly with water & snacks. I really enjoyed your very informative video & have now subscribed to your channel. Best wishes from Sydney Australia

@ThemeParkBazza

Жыл бұрын

Thank you Jenny, we hope to get to Australia in the next couple of years for a visit

The best business class I have ever had was with emirates from Australia to the UK, they had stewards walking up the aisles with wine bottles all through the meal service to top up your glass, there was a choice of cocktails or wine or spirits before take off, bottled water already waiting at your seat and a thick mattress put on your seat for sleeping. The lounges at Brisbane and Dubai were also amazing. I flew american years ago from Birmingham UK to Chicago and back and never used them again. Looking forward to seeing the rest of your Japan trip.

@ThemeParkBazza

Жыл бұрын

The best one i ever had was Singapore Airlines from Singapore to Sydney

@JennyS54

Жыл бұрын

We just returned from the UK, flew Swiss airlines to Zurich then again to Singapore, then an A380 Singapore airlines to Sydney & it was amazingggg, our little grand daughter thought we had won the lottery on that flight, lol

lovely couple...done subscribing to yer channel.

@ThemeParkBazza

Жыл бұрын

Thank you , we appreciate that !

Maxine, you travel like me. Loveit😊

That’s how long it takes us to get from Australia to Orlando, so long. Going to Japan however is only about 7 hours 👏🏻👏🏻👏🏻 cannot wait to get there next month. Look forward to the future Japan vlogs. P.S I’m always starving in travel day as well Maxine 👍🏻

@ThemeParkBazza

Жыл бұрын

There were many Aussies in Tokyo on holiday , it's about the same distance as the UK from Orlando

Hi Barry and Maxine - such a shame that you had such bad service on the flight - I do hope that you put in a complaint to the airline. I have been watching your vlogs from when you started vlogging and you are my favourite couple on KZread - really natural down to earth people. Keeping my fingers crossed for you that your holiday improves. Looking forward to the next one 👍

@ThemeParkBazza

Жыл бұрын

Thank you for sticking with us Patricia xxx I have submitted a formal complaint

@marknewman1904

Жыл бұрын

@@ThemeParkBazza will you let us know what happens re: the complaint

Hey Bazza's, thanks for the vlog. It was very disappointing to hear of the service you received (or lack off) on this Premium Flight. 9 hours without a drink of water is appalling. Above all is, safety of passengers seemed to be neglected. Hoping you both have a fabulous time in Japan. Enjoy every day to the FULL. xx

@ThemeParkBazza

Жыл бұрын

Thank you , the trip does get better from this point on

I agree Barry. For that price, it should be at least "good" service. Hopefully the next videos show you guys having a better experience.

@ThemeParkBazza

Жыл бұрын

Yes, sorry the first one is a bit of a downer, we can only reflect our real life experiances

@Lance1805

Жыл бұрын

@@ThemeParkBazza Oh I understand. I'm like you guys I expect more. Your not a downer...your real, and that's why I'm a fan of your channel 😁

Ooo Bazza, Maxine that was gruelling...I would have been pressing my bell for service, then more running around in the railway station. Manchester to Vegas is enough for me...11 .5 hrs. I'm sure you recovered quickly and had a great holiday.

@ThemeParkBazza

Жыл бұрын

Actually we really struggled with the jet lag as you will see

Glad to see you have made a formal complaint....i coukdnt believe it absolutely disgraceful, cant wait to see the vlogs xx

@ThemeParkBazza

Жыл бұрын

We shall see if we hear anything back

Hey guys love watching your videos :) im bringing my family over end of june i was just wondering iv you knew any good taxi service that is good to use for airport pickup from mlb to international drive x

@ThemeParkBazza

Жыл бұрын

From MLB, a lot use excursions travel

My worst ever flight was with north west ! You really should write and complain as I totally agree with you both the service was appalling and I’d be worried about safety as well ! No way could I manage with out a drink in 9 hours! Those sears aren’t cheap ! Great vlog x

@ThemeParkBazza

Жыл бұрын

Ahhh, NorthWest remember them well, I have submitted a formal complaint

@laughing5559

Жыл бұрын

Flew Northworst Detroit to Japan in coach. No individual seat back monitors and the sound didn't work on the big screen. Fortunately I had brought a DVD player and extra battery and a stack of DVDs. It was American Airlines that put me on Northworst when they cancelled their own flight.

Wow what a travel day totally agree with your views on the very poor service you got on this flight hope you will give some feedback to the airline

@ThemeParkBazza

Жыл бұрын

I have submitted a formal complaint

Great travel day vlog, pity about that poor service on board the AA, I'd have been fuming. We had a poor experience flying out to Orlando with Lufthansa in 2008 (2 of our backseat entertainment screens didn't work and the attitude of the cabin manager totally sucked). Looking forward to hearing what you think of Tokyo and DisneySea as it's ranked as one of the best Disney parks in world.

@ThemeParkBazza

Жыл бұрын

You will see we have our opinions, and they may be controversial

Wow shocking service, must say though you both looked great considering you’d been on board for so long

@ThemeParkBazza

Жыл бұрын

You just have to roll with it

We’ve had amazing service on short haul BA business class . Always brought drinks on getting into our seats before take off even . Then meal and more drinks . I know shorthaul I’d different as it’s a quick flight but service is service ! A smile , a friendly chat and PRESENCE is what it’s all about to me . I certainly would never ever pay for business class . I always try and use airmiles if I can .

@ThemeParkBazza

Жыл бұрын

The cabin crew can make or break a flight as we said

That in flight service was atrocious, I`d expect better than that no matter what the cost! You must`ve been knackered when you finally got to the hotel. I really hope the rest of your trip is enjoyable, and all that you hoped it would be; absolutely a once in a lifetime bucket list trip.

@ThemeParkBazza

Жыл бұрын

Yes we have been saving and planning this for 4 years

As a AA employee I do have to say our flight Attendants are more into their layover rather than the service they provide to their passengers. Its embarrassing but think they just dont care.

@ThemeParkBazza

Жыл бұрын

I can’t say everyone is like this , the AA FA’s on the way back were far more engaging and service orientated and honestly shocked by the behavior of the outgoing team

Most airlines don’t disrupt pax rest time during a night flight with a service in the middle regardless of how much money you’ve paid or which cabin you sit in. If you need anything and don’t want to leave your seat just press the call bell and someone will come to take your order. There would only be a service mid-flight if you are on one of those monster flights like an 18-19 hour one.

@ThemeParkBazza

Жыл бұрын

A few FA’s have commented on this vlog they should patrol the the cabin every 20-30mins for safety reasons , that never happened. People did ring their call bells but ended up going for their own drinks. No excuse at all on the lax safety checks before take off and landing

@ThemeParkBazza

Жыл бұрын

Also I was a day flight not a night flight.

Looking very nice.

@LMays-cu2hp

Жыл бұрын

Hahaha! You two made me laugh when you saw the champagne. Yes, when I see champagne but it is not after 12 noon then I get some orange juice and get some champagne for my mimosa in the morning before 12 noon!!!

@LMays-cu2hp

Жыл бұрын

Yes, I am not a backward flying person since leaving the airline industry..

@LMays-cu2hp

Жыл бұрын

That is strange you did not have the continued flight service in the cabin.

@LMays-cu2hp

Жыл бұрын

Please enjoy your trip..

@ThemeParkBazza

Жыл бұрын

We will thanks

You’re 100% Correct! Inexcusable!! American carriers and their Flight Attendants are the worst! Again, when paying $10k for a ticket, I don’t want to hear, “We’re only here for your safety”. Nice vlog. Thank you.❤

@ThemeParkBazza

Жыл бұрын

Thank you for watching

@edwinlucero4670

Жыл бұрын

That’s why I prefer traveling with Asian airlines. Crews are very respectful, hardworking, attentive to your needs. Good food and good service. Fly Japan Airlines, ANA, Singapore Airlines, Asiana, Korean, and Eva Air. You will see the difference.

@dannybish8773

Жыл бұрын

I really enjoyed this vlog. It was very useful. Sorry for your experience with AA. I was shocked. Please keep up the excellent footage as I can't wait for the next one. I think you're both brilliant 👏

@ThemeParkBazza

Жыл бұрын

Thank you Danny

@TChalla007

Жыл бұрын

@@edwinlucero4670 My wife used to fly for Singapore airlines. We took a flight from San Francisco to Vegas first class to get married. She couldn't believe how limited the service was.

On your next flight you might ask the flight attendant to show you the FA call button. It's remarkably effective if you want service.

@ThemeParkBazza

Жыл бұрын

Didn't help , folks around me used it and ended up getting up themselves for drinks

Virgin crew are always so friendly ! As soon as we are getting on a plane we always chat to the crew and then they know you are ok and they will give you attention. Our friend is a crew member for virgin and he loves to chat to customers . It’s all about being kind

@ThemeParkBazza

Жыл бұрын

It’s all about customer service as you say

Poor Maxine. The tiredness is reflected in her face at the very end. Hope she got a good night’s rest. Your experience with business travel shows.

@ThemeParkBazza

Жыл бұрын

It took us a while to get over the jet lag as you will see in the next vlogs

Naughty Maxine, theiving the nuts, love it 😅 x

@ThemeParkBazza

Жыл бұрын

You can take the girl out of Yorkshire, but not Yorkshire....

Evening guys interesting vlog even as I write this my son is about to leave Orlando and we fly out this Sunday with Virgin I prey our service is a lot better than yours, just a note we are surprised you took the nuts on the plane I was convinced they had been banned, keep safe Andy and Vonnie and here’s hoping we bump in to you

@ThemeParkBazza

Жыл бұрын

Nope not banned on a lot of international carriers

How disappointing budget service at premium prices emirates much nicer thanks for sharing 👍🏻🥰 hope you have a wonderful time!

@ThemeParkBazza

Жыл бұрын

More Jolly vlogs to come

Loving all the Tokyo stuff - we are going in August - did you fill any online entry forms in to enter Japan (ps we have some friends who are BIG Lodge Guys fans - always in contact with them!)

@ThemeParkBazza

Жыл бұрын

Yes we had to fill out forms online with the Japanese government site to get QR codes for entry , immigration and Covid history

I’ve never flown AA business class (and probably won’t now) but I do fly business to Europe, Africa, a lot and I’ve never had that happen where 9 hours passed with no contact. On Air France, the flight attendant topped up my wine every time she went down and up the aisle. That really is shocking for the class of service you were paying for.

@ThemeParkBazza

Жыл бұрын

It was not great Patricia

Unbelievable really ❤

@ThemeParkBazza

Жыл бұрын

We were shocked Valerie

@valerielawley8477

Жыл бұрын

We flew Aer lingus this time we got better service than you and we was economy 😮

We flew with them in economy from Heathrow to Los Angeles on our way to Australia 🇦🇺 in April and the service was exactly the same in economy we only saw them collecting rubbish between the meal services. We flew Quantas economy from Los Angeles to Australia and the service was amazing 👏

@ThemeParkBazza

Жыл бұрын

Good to know andrew

Wow what a long day!!! U both looked good for all that traveling. Shame about the service 🥹 xx

@ThemeParkBazza

Жыл бұрын

Yep, more sorry for Max , it's a special treat for her to fly long haul for the first time

When we went to Japan we were amazed by the service and politeness everywhere. We spent time at Disney and a day in Universal Osaka but everywhere we went the people were helpful. On the train WEAR A MASK! So good to see people actually caring about not spreading viruses everywhere on Japanese transport and we went before Covid.

@ThemeParkBazza

Жыл бұрын

Yes, we loved the people and the food. Just before we went, the mask mandate was lifted, and many folks were not wearing masks in trains ( the younger generation mainly)

My worst flight was American too. San Francisco to Hawaii. We thought they were on strike, like no one did anything but close the door. That was a long time ago though.

@ThemeParkBazza

Жыл бұрын

That’s quite a long flight as well Leslie

Sorry the service was so bad. As you say Barry, it the lack of attention to safety that’s a real concern.🙁 Looking forward to your Japanese blogs.🇯🇵

@ThemeParkBazza

Жыл бұрын

Thank you , more happier vlogs to come

Gosh I really feel for you both, such a long journey to have such poor service, I hope you make a complaint to the airline company as that was utterly unacceptable. I hope the rest of your holiday is more enjoyable. Have fun x

@ThemeParkBazza

Жыл бұрын

I have submitted a formal complaint lorraine

Thanks for making this very watchable blog despite poor service from American. You also reminded me of the rather weird business class convention that passengers are all single! Why is there no seating option for pairs in this class?

@ThemeParkBazza

Жыл бұрын

There is in the middle, we booked these on the way back

Enjoy Japan

@ThemeParkBazza

Жыл бұрын

We plan to, sorry about the grumpy start

@hannahelizabeththomas9267

Жыл бұрын

@@ThemeParkBazza don’t say sorry

Hi Barry and Max. On what should be such an exciting and fun travel day for you both, I am disappointed to hear about the Premier (or lack thereof) you had flying with American. I could not even imagine paying the sticker price for those seats. I would have to either call their customer service department or send a complaint email. That is unacceptable. Barry, I know how much you wanted Max to have a pleasant travel experience. Hopefully, the rest of your trip is everything you want. Look forward to seeing the other vlogs. ~Ali 🎀🏰💖

@ThemeParkBazza

Жыл бұрын

I did email American and complain, I was more upset for Maxine to be honest

I was shouting thief when Max was pouring the nuts in the bag in the lounge too 😂😂 😱 what a horrendous flight 🤦‍♂️ not what you need when you’re on there for that long and for what it would of cost if you was paying cash! I’m just glad you stopped filming in the toilet before before sitting down Baz 😂😂😂

Yeah, Max hit the nail right on the head when she said, "I wouldn't have been happy if we'd paid for this". My sentiments exactly on Virgin Upper Class back home last October. And, to compound the hole disappointment when we arrived back at Manc. there wasn't a stand so we had to park up and get bussed back to the terminal.🙁

@ThemeParkBazza

Жыл бұрын

We have that at MAN , hate getting a bus deplane

Sorry you had a bad flight experience. Yes. They should have done better. And the lack of safety checks. WOW. Glad you made it there safe though.

@ThemeParkBazza

Жыл бұрын

That's the most important thing Donald

Sorry your main flight was disappointing and hope your return was better. We flew BA Business Class from Manchester-Heathrow-Haneda in January on the 787 Dreamliner. Seat configuration was the same as your flight. Both our flights to and from Tokyo were classed as night flights so we too had at least 9 hours between meals. I think that’s quite normal for a flight of that length, in my experience anyway. Our menu mentioned there would be self service food in the galley which consisted of salads, sandwiches, sushi, yoghurts, fruit/fruit salad and loads of different snacks, crisps, chocolate etc. Hot and cold drinks were also available., and there were at least two crew members in the galley at all times. A Japanese gentleman a few seats away from me used the “call button” several times during the flight and never left his seat other than to go to the bathroom. Good to see you had a decent Business Class flight with Aer Lingus because we’re doing that flight MAN-MCO in October - hopefully free of children running up and down the aisles 😡 Looking forward to the rest of your Japan vlogs.

@ThemeParkBazza

Жыл бұрын

They did not advise us of the availability of any snacks or drinks, never asked if we needed anything . i did find some sandwiches by going hunting at the front. The flight attendant sat in her chair and ignored me

@Catriona223

Жыл бұрын

That’s definitely not on. Unfortunately the only way to deal with these bad airlines is to hit them where it hurts and walk. It’s such a competitive market that they just don’t seem to care. We fly mostly to the US with Virgin and had more bad flights than good with them - hopefully Aer Lingus is better for out trip in October (had a fab flight with them many years ago via Dublin). My son flew ANA business in 2018 to Tokyo and I think it was the best business he’d ever flown. Emirates & Etihad Business to Australia and South Africa via Dubai/Abu Dhabi has always been top. And all the Far Eastern airlines are excellent. Unfortunately these great airlines want stupid money ☹️ I hope you get a reply from AA and some sort of compensation for your loyalty if nothing else. Everything crossed for you. 🤗🤗

Absolutely ridiculous. You should demand a refund. Thank you for the useful tips. Looks like an amazing adventure.

@ThemeParkBazza

Жыл бұрын

I have submitted a formal complaint

i love japan... its so much fun... be sure to check out Kabukichō

@ThemeParkBazza

Жыл бұрын

Japan is so. I h fun, thanks for the tip

We had an internal flight with American Airlines last year. Travelling with family members with peanut allergies. They were not interested at all. So unhelpful and refused to make an announcement to make fellow passengers aware. Crew were also rude. First time I have boarded a flight and not been welcomed aboard or at least acknowledged. Our BA flight home was a breath of fresh air.

@ThemeParkBazza

Жыл бұрын

It's a shame it is like that these days

When the FAs didn't come by to offer drinks, isn't there a call button you can push near your seat to summon someone? Have they done away with the call buttons? I haven't flown in a number of years so I may not be aware of the latest.

@ThemeParkBazza

Жыл бұрын

Folks around us were pressing them, no one was coming. They went to get their own drinks

I would like to think you’ll get some compensation for the total lack of service on the flight. Especially with the lack of attention to detail at take off and landing. Moving on, the view from your hotel window looks stunning. I’m looking forward to more from this amazing trip.

@ThemeParkBazza

Жыл бұрын

Thank you , plenty of drinking to come ( competing with your vlogs )

@ThemeParkBazza

Жыл бұрын

Heck , I just approved her. I saw the name and thought, " Where do I know her from ?" . I was busy replying to comments at the time

@ALifeintheParks

Жыл бұрын

@@ThemeParkBazzaHa ha, many thanks. No doubt she’ll be chatting with you over there soon.

We did a lot of long haul flights out of Australia, never flown American but other airlines have been really great and others very poor. When it’s a long haul flight no matter what class of seat they need to know their job well and like people lol or the experience can seem endless.

@ThemeParkBazza

Жыл бұрын

Yes , the attitude of the crew makes a huge difference , especially long haul

Crap flight over bazza, now time to enjoy japan, look forward to the vlogs. Maxine, 4 breakfasts, my kinda girl 😂

@ThemeParkBazza

Жыл бұрын

She does like her breakfast(s)

Hi Barry and Maxine that was a long flight, we had a long flight to Australia from Uk only on BA but we fou d the service lovely, the crew looked aftervus very well and so friendly, when we came to Orlando last week the BA staff were not good like you the seat belt sign was on and people were walking around and nothing was said not any member of stsff wss nice or pleasant to us, things are changing thsts fof sure but not for the best. X

@ThemeParkBazza

Жыл бұрын

it's the safety stuff that scares me most

@carolmandeville16

Жыл бұрын

I agree with you Rob and myself couldn't believe how bad the cabin crew had been on our flight.

Sorry that you did not have a good business class service from the FA. I had many AA business class flights between NRT and DFW, the FAs were generally friendly and attentive. However, unlike the asian Airlines, AA in flight service is still lacking but much better than 6 years ago.

We just traveled home from Orlando to LA then LA to Australia with 2 kids. Longest day in history. We traveled with Qantas from LA and we definitely got better service in economy than what you got in business. I would have been so upset if I paid $10,000 for that trip. What a disgrace! Hope you had/have an amazing time in Japan

@ThemeParkBazza

Жыл бұрын

Thanks Jacqui

I had two very hit and miss experiences on AA a couple of years ago. The first was from NYC to Hawaii and the DFW to HNL leg in the 777-300 which is domestic but still 8 hours and the service was excellent, just like international Business and we even managed to snag the first class international seat!. on the return we flew back via LAX and the second leg to JFK was on the same 777 in same seats but the service was utterly dismal. Surly flight crew, and when i asked for a glass of wine they stated that the wine was somewhere back in Economy and 'tut' they would have to go and get it just for me. I was gob-smacked by it. I put it down to COVID as it was Dec 2020 but still.

@ThemeParkBazza

Жыл бұрын

The flight attendants attitude can make or break a flight. Shame there is no consistency

I’m shocked they served nuts!

@ThemeParkBazza

Жыл бұрын

A lot of airlines still do

I’m amazed you just didn’t just hit the service button at your seat. I can’t stand flights where they are a continuous presence when everyone is trying to sleep so much prefer ringing for service when I need it.

@ThemeParkBazza

Жыл бұрын

Folks around me were and no one was coming, they ended up going to get their own water

Thats terrible service I would definitely be writing a letter to corporate when I got home I hope the rest of the trip is smooth sailing

@ThemeParkBazza

Жыл бұрын

I have submitted a formal complaint

Try Japan Airlines the next time. I went to Haneda this winter and enjoyed their service and roomy seats! They had a snack station, gave us two great meals (dinner and breakfast), came around often with tea and coffee. I also loved the bidets on the plane! I agree, WIFI should be free when you are traveling! Nonsense to nickel and dime travelers at crazy rates!

@ThemeParkBazza

Жыл бұрын

I was booked with JAL originally , after three rebookings over three years the JAL option was not available

I call it frugal, frugal 😅 Breakfast looks really good.

@ThemeParkBazza

Жыл бұрын

It was not bad to be fair

You’re right! Actually, when you pay money for an air ticket, you’re buying a contract for that flight and that includes great service; more so if you’re paying 10 grand for it. You definitely deserve better service.

@ThemeParkBazza

Жыл бұрын

It's the safety side of it that really scared me

The service on American is hit or miss out of DFW. 4hour flight from DFW to San Juan and one service. The crew sat in the galley the entire time. Early flight out of San Juan on the return the crew was lovely and attentive. Dallas based crews are sometimes not so nice.

@ThemeParkBazza

Жыл бұрын

Yep we had a totally different service ( much better) on the way back to DFW

What terrible service!!! I'm shocked that a seat on a flight can cost that much, yet you don't get any basic service needs. I do not doubt that an email/letter has already been sent to American Airlines. We hope you get the response you want and need. An update on any response would be interesting. Great video, and we are looking forward to watching your Tokyo vlogs.

@ThemeParkBazza

Жыл бұрын

No response yet outside the normal “thank you for your comments”

Been looking forward to this. Recently we were under the belief that nuts aren’t allowed on the flights due to allergies of others. Shame you had that level of service.

@ThemeParkBazza

Жыл бұрын

Nope many airlines still give out nuts

Totally agree you pay that kind off money the service should be spot on so don’t blame you for complaining hope you say something

@ThemeParkBazza

Жыл бұрын

I have submitted a formal complaint

sad but true. I am an American EP and yep the service has really gone down hill. I am at a point where I will not fly American international anymore. Use BA, JL or Quantas.

@ThemeParkBazza

Жыл бұрын

That’s sad to hear about American

I like flying with Virgin as well. Not very impressed by BA. They tend to feed you and then bed you down quickly. Years ago we flew with Thai International. They must have been up and down the aisle with drinks about 8 times. The service was faultless and that was in Economy. All the women on the flight received an orchid corsage before landing which was a lovely touch. You're so lucky to finally get to Japan. Hope you had an amazing time. Looking forward to them.

@ThemeParkBazza

Жыл бұрын

Yes it's been 4 years in the planning to get to Japan

I agree, safety briefs have become non existent as wellas safety checks on the US carriers. Im a cabin crew myself so I cant help but observe while flying as a passenger. The crews always disappeared and while ringing the call button it takes forever. I hope they can get back to the heart of real customer service in the future. I also hope they gave pajamas and bedding for that price. Thanks for sharing.

@ThemeParkBazza

Жыл бұрын

Nope no pajamas or mattress topper ( both of which we were offered on the way back by a better crew)

I watched with interest. It certainly seemed like a 'long haul,' pun intended! You mentioned several times about the lack of service, and comparing to other airlines. I follow a fellow Brit, who lives in the UK but travels regularly to Orlando. He always flies with Virgin, premium economy, and records the journey, which I enjoy. They have a feature called a 'Wonder Wall,' whereby passengers can go and help themselves to snacks and drinks. Obviously he doesn't record the whole flight, so no idea if the crew come round and ask if you need anything as well! Just wondering if they came around while you were napping, and didn't want to disturb you. It does seem odd. I've travelled to Orlando several times from Gatwick, with economy, and I do remember the crew coming round several times offering water etc. The last time was 2013 so no idea if things have changed.

@ThemeParkBazza

Жыл бұрын

It was very odd, many people were getting up and getting their own water. There was a snack wall but they never bother to inform anyone about it. I went hunting but could not find it . I went back about an hour later and found it in a corner. Two sandwiches and three bottles of water , that was it

You could have used those same points for ticket on JAL. Night and Day experience!!!

@ThemeParkBazza

Жыл бұрын

Three years ago when I first booked this It was with JAL. Every year I rebooked there were less and less choices and this year just American

I completely understand what you was saying on flight That's the service we got from air lingus from uk to mco No water tea coffee pop for hours rang the bell took ages to come then send me to back of plane to ask another member of staff Shocking service 😡😡

@ThemeParkBazza

Жыл бұрын

i did not believe it as you heard me say in the vlog

You’re not complaining, I would not be happy paying that money and not having good service. Flown numerous times with virgin and had much better service in economy.

9 hours between services, that is absolutely shocking. I hope you'll be taking it up with them, you're entitled to compensation.

@ThemeParkBazza

Жыл бұрын

I have submitted a formal complaint

Japanese vending machines are amazing.

@ThemeParkBazza

Жыл бұрын

They are indeed

Shocking service

@ThemeParkBazza

9 ай бұрын

Agreed

When travelling long haul, I have learnt to avoid US carriers. I find their services subpar compared to some of the flag carriers. Not sure if you agree, but having been a flight attendant for many years, this has been my observation. In your case of USA to Japan, both ANA and Japan Airlines offer a great service.

@ThemeParkBazza

Жыл бұрын

The first two times I booked using points I was booked on ANA then JAL, this year American flights were my only option

@uzairibnuri8017

Жыл бұрын

@@ThemeParkBazza Aha. Well, lesson learnt, right?

Well Barry you weren’t moaning you were stating a fact if you pay premium you expect premium service , hopefully you let them know just how bad it was after all you’ve vloged it all 😂so you weren’t exaggerating, hopefully yous both have a lovely holiday in Japan ❤

@ThemeParkBazza

Жыл бұрын

I have submitted a formal complaint , things are happier in the next vlog