CAIRE Inc. leverages its rich legacy in oxygen technology expertise to develop and market innovative solutions in support of the long-term health and wellness of people with chronic respiratory conditions, as well as industrial applications to benefit commercial enterprise. Our time-proven portfolio of brands includes respiratory care diagnostic equipment; oxygen therapy devices designed for portable, at-home and military use; and turnkey on-site generation solutions for medical, industrial and environmental applications. With its global manufacturing headquarters in Ball Ground, GA, USA, CAIRE employs approximately 600 employees with sales and services in more than 100 countries. Read more CAIRE news at www.caireinc.com.
Пікірлер
those must be velcro eye brows
Tell me how to service the machine
Thank you for the post. Please reach out via email to [email protected] or you can visit our contact page to reach out to us - www.caireinc.com/providers/contact-us/
Thank you for the post. Here is our contact page with phone and contact form - www.caireinc.com/providers/contact-us/. Also, you can email directly [email protected] for assistance.
Their customer service phone line is not customer service. Not helpful to simple questions. Their sales rep held the phone line open for 27 minutes; from what I assume was to eliminate me from leaving a bad customer review as prepped by an automated system prior to speaking with a human. 27 minutes later. The CSR finally released the call and I left a bad review.
@dp248 We are sorry to see this comment. Can you share more about your experience with us - here is our contact page www.caireinc.com/providers/contact-us/ Also, can you advise us on what number you called and any other details about your call so we can investigate your experience further. Thanks
Asistencia Técnica en MADRID?? Alguien me puede indicar. Muchas Gracias.
Thank you for the post. Here is our contact page with phone and contact form - www.caireinc.com/providers/contact-us/. Also, you can email directly [email protected] for assistance.
Thank you for posting this video.
how Mach is cost this portpel??
Thanks for the post. Please reach out to us via our online contact form www.caireinc.com/providers/contact-us/ and a member of our team can provide you with that information.
How to check the hours
Thanks for the post. Please reach out via email to [email protected]
magyarul miért nem hallható?
Thanks for your post. Please reference our multi-language resource with Hungarian - files.caireinc.com/Manuals/MN238-C4.pdf
magyarul szeretném hallgatni ! Hogy lehet?
Why not say how long it lasts on 3lpm?
You can find out more about the SAROS on our website and in the manual. See the link here: files.caireinc.com/TechMan_PartsLists_ServiceBull/9735-SEQ.pdf Battery operating times are on page 27. Also, please note a variety of factors, such as flow setting, Pulse or Continuous Flow Mode, temperature or age will impact the operating time.
Fine concentrator, BUT you cant travling with it if you use over 3LPM. Because pulse flow over 3LPM, you cant sleep with the concentrator. The perfect concentrator Will be 5lpm without pulse flow, like inogen athome.
Thanks for the post, yes you are correct about continuous flow versus pulse flow. Stationary oxygen concentrators for at home needs do provide higher continuous flow settings.
How much
Thank you for the post. Please visit our website at www.caireinc.com/patients/contact-us/ and submit a contact form. This help us get you to the right member of our team.
Hi There's a 7-year-old boy who uses the fixed device which has humidifier. If used without the humidifier he gets a nose bleeding because the oxygen makes his nostril skin dry which causes bleeding. For this new portable device which has no water container, does it make up for that humidifier which have been removed from this device?
Thanks for the post. For the smaller portable oxygen concentrators like the FreeStyle Comfort they do not have humification adapters available. However, the Eclipse 5 portable oxygen concentrator which is transportable on wheels does have a humidification adapter kit that can be added to the unit. This is also something that our stationary oxygen concentrators can accommodate. Here is the link to the Eclipse 5 www.caireinc.com/product/eclipse-5/ and on the specifications sheet you can see what this looks like - files.caireinc.com/CutSheets-Lit/ML-CONC0148.pdf Also, here are two stationary oxygen concentrators for at home use - each has a place on the front of the device to hold the humdifier bottle - www.caireinc.com/product/companion-5/ and www.caireinc.com/product/newlife-intensity/ Thanks again for reaching out.
@@CAIREInc Thank you so much for your guidance and thorough response.
If you ever need more support don't hesitate to reach out - [email protected] or via phone at 1-800-482-2473.
Help
Reach out any time - visit our contact us page - www.caireinc.com/patients/contact-us/
I need this
Reach out to learn more - www.caireinc.com/patients/contact-us/
As one of the first users of this backpack, I have used it for many years. It is the handiest and best way to carry the oxygenator. I can do everything I want!
Thanks so much for posting! That is excellent to hear, and I will share this note with our product management team!
When unboxing did anyone had the back cover thing off of it because I thought it was supposed to be all together but the lid that cover the tanks was off
Thank you for posting. Please reach out immediately to our customer service team. Please include the serial number in your correspondence. Email them at [email protected]
Why is the red light not going off
Thank you for the post. Please reach out directly to our technical service team via email - [email protected] They will be able to assist you.
what price sir
Thank you for your message. Please visit our website www.caireinc.com/providers/contact-us/ to fill out a contact form, and a representative will reach out to you.
Useless
When it does not turn on and is plugged in, what is wrong with it..the battery or the plug in adapter
Thanks for the post. Please email our technical service team at [email protected] to get assistance.
I am a "retainer". In other words oxygen I breathe in is not easily exhaled. Pulse flow doesn't give me enough. I have an Inogen and struggle. I'm good if I sit. But walking is out. I do fine continual 5. Sometimes I need to do some pursed lip breathing and exhale because of trapped CO2. I don't want an alarm telling me it' not detecting a breath. It's complicated to explain. I need continual. How close to continual will this machine mimic it. Sales agent seems to think the technology will be my ticket.
Thanks so much for posting. The FreeStyle Comfort does not supply continuous flow oxygen, however it will as you described pulse oxygen if the no breath alert is triggered. This will continue until a breath is sensed. See the included link on how it compared to other portable oxygen concentrators in a recent bench top study - www.caireinc.com/freestyle-comfort-excels-in-poc-comparison-study/ . I would consult with your physician on what device and setting is right for you based on your prescription requirements. If you happen to track your pulse ox while using your portable oxygen concentrator - I would share this information with the provider. This can all help determine what delivery system is best for you. CAIRE does manufacture the Eclipse 5 which is a transportable oxygen concentrator offering 1-3 LPM. This unit is not wearable, but is attached to a wheeled cart. For more information visit www.caireinc.com/product/eclipse-5/ .
A/C cord
Thanks for the post. Please reach out to [email protected].
Fail 94 appeared and the machine stopped working. What to do now??
Thanks for the post. Please reach out to your medical equipment provider, or our customer service team. See our contact page here - www.caireinc.com/patients/contact-us/
I just had that happen to mine a few months ago. Fail 94 is a problem with the compressor motor. Thankfully mine was still under warranty and I got the repairs done.
Somewhat correct but not the correct way to fill a lox base. The correct way is to gravity fill the base this ensures complete fill with correct saturation and allowing your primary relief valve to stay closed during fill. This is the way it was designed to be filled 45 years ago.
Thanks for your post. This video instruction helps to ensure that we end up with LOX saturated at 20 psi so the patient will get the correct prescribed flow rate. A gravity fill would leave the reservoir at close to atmospheric pressure which would cause the delivered flow rate at each setting to be under the prescription.
Hello, I need help with oxygen.. After at least 1 minute, the alarm starts going off and does not stop. What is the reason? Please reply as soon as possible 🥹
Thank you for your post. Please contact [email protected] for assistance.
The machine is showing continuous yellow light with some sort of alarm sound at intervals what to do please help??
Thanks for reaching out. You will want to contact us by filling out this form - www.caireinc.com/providers/contact-us/ - from this our technical service team can reach out to you.
Price?
Thanks for the message. Please reach out to us via our web contact form, and we will have someone reach out to you. Follow the link here - www.caireinc.com/patients/contact-us/
is it available with the humidifier bottle?
Thanks for your post. Yes, you can purchase a humidifier bottle. Visit www.caireinc.com/providers/contact-us/ to see relevant phone numbers and our contact form.
Fail 94
Shelia, Thanks for the post. If you need technical assistance - please reach out to us via our contact form. Here is the link to the form - www.caireinc.com/patients/contact-us/ - Please fill out and submit and a member of our team will reach out to you.
كيف طريقة استعمال الجهاز علموني عليه خطوه بخطوه
What about its cost?
Thank you for your post. Please follow the link to this page - www.caireinc.com/providers/contact-us/ - and a member of our team will reach out to you with more information after you submit your contact form.
Did I hear 6% flow rate when needed?
Bonnie, If you have technical questions please email [email protected] and they can assist you.
Does it require distilled water?
Thanks for the post. The FreeStyle Comfort does not operate with or require water for operation.
It just started to beep don't know why
Thanks James for the message. Here is the link files.caireinc.com/Manuals/MN250-C4.pdf to the user manual so you can review the types of alerts - this section starts at page 19. Also, you can reach out directly to our technical service team via email at [email protected]
Do you mind me asking how much you paid for it?
Thanks God Bless Everyone 🙏🙏🙏🤠🤠🤠🙏🙏🙏
What's the use of circuit breaker
Yara, If you have questions about this device, please reach out to Technical Service via email at [email protected]. Thanks for watching our video.
I didn't receive the attachment for the direct-to-nozel, it is okay to run it through the humidifier tub even though there is no water inside? Until I receive the part? Thanks, though, this was very easy to set up for my grandfather.
Thanks for the post. Reach out directly via email to [email protected] and they will be able to comment on your question.
Don't really know where to begin need to wrap up to four it's on three how do I do that
If you have questions, please fill out a contact form and a member of our team will reach out to you. See the web page here - www.caireinc.com/patients/contact-us/
Need to
Always yellow light
Jazir, Please visit our website www.caireinc.com/providers/contact-us/ and contact us via the contact form. Our technical service team can help address you questions. Thanks
Always orange light
Jazir, Please visit our website www.caireinc.com/providers/contact-us/ and contact us via the contact form. Our technical service team can help address you questions. Thanks
What if the yellow light doesn’t go away?
Menon, thanks for the message. Please reach out to our technical service team directly by filling out this contact form. Follow this link www.caireinc.com/patients/contact-us/ they will be able to go over specifics relating to your equipment.
Excuse me do you have USB Charger for my Eclipse 5 concentrator? God Bless Everyone 🙏🙏🙏🤠🤠🤠🙏🙏🙏
Thanks Daniel for your post. Please fill out our contact form by following this link - www.caireinc.com/patients/contact-us/ and we will reach out to you with more information.
Hi It is normal to have STRONG PLASTIC ODOR around the Area where I put ...?
Thanks Ivelisse for the post. This often can happen with brand new concentrators. The new components can produce an "odor" that will dissipate with time and use. If you would like to reach out directly to discuss this issue further with our technical service team - please call us at 1-800-482-2473 or email us directly at [email protected]
4:19
Where is your face shield
For how many continuous hours can i use this machine? Can i use it overnight?
Kevin, The VisionAire is designed to supply oxygen to its user during daily living activities around the home and during sleep. Consult the users manual for additional details - files.caireinc.com/Manuals/MN238.pdf.
I have a few questions, if you don't mind: 1) What are the annual maintenance costs (e.g., internal filter change, etc.,) if any? 2) Average life expectancy of a battery. 3) Do you offer a lifetime warranty option? Thanks, Dan
Thanks Dan for the message. Can you email me your contact information at [email protected] and I will have a member of the team reach out to you to go over the answers with you. Thanks
@@CAIREInc, thanks for your reply. I have Caire's contact number and I will contact your sales department. Thanks again, Dan
Sounds good, thanks for reaching out.
Can I leave battery charging all the time?
Thanks Julie for the note! Yes, the battery can be left in while connected to power all the time. Once the battery is done charging, the unit recognizes this and stops sending charging power to the battery.
What is the difference between a freestyle comfort and a ayra
Thanks Barb for the question. The Arya is identical to the FreeStyle Comfort - except that it is privately labeled for exclusive distribution through one of our retail partners. There are no functional or performance differences between the devices. Please email CAIRE directly at [email protected] with any additional questions you might have.
Have shallow breather diagnosed ,will it help at night , Tinnitus & migraines , can wake up with either or both anytime ?
Charles, thanks for the post. The FreeStyle Comfort is indicated for providing oxygen therapy. For your specific questions, I would suggest you speak with your clinician or home care provider who is more familiar with your medical history.