Helen Hotai - Form Help Founder
Helen Hotai - Form Help Founder
The purpose of this channel is to provide video's/tutorials on 'How To' complete various types of application forms either online or in hardcopy form. The videos are not limited to forms, but also educates the public particularly in NZ and Australia to available services they may not have been aware of. I understand there are people out there, who may need a little assistance, some step by step guidance or help to know where to look or what types of questions to expect in an application and how to approach them.
I hope these 'How To' video's will aid and benefit those seeking that assistance.
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Both me & my wife have bought return tickets to Melbourne mid October 2024 for holidays & visiting relatives. We applied ETA yesterday night in Kuala Lumpur using my mobile phone and paid AUD40. Within minutes, both of us gotten an email from ETA. She got an instant approval visa under subsclass 601. Meanwhile I received a pdf attachment requiring me to click immiaccount website link. After creating an account, I came across the option to apply various subclass. There was no 601, only option for 600 and others, which I then selected 600. I filled up and attached uploads totalling 19 pages before pressing submit. To my dismay, it was shown AUD195 that I need to pay before submission is complete. I came multiple times to Australia before pandemic. I owe no money to the govt as I am not a PR or citizen. But I have an unsettled traffic summon from car rental back in 2017 in Perth. So why is my wife having instant approval but me having to fill up the 1554 e-form and subjected to pay AUD195? Both us in the 50s so low risk of us working illegally or overstaying. So why I do not have option to apply for 601 for free?
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How mach dose it cost for a renewal of my Australian passport
Hi @banokhor7930 According to the link below for an adult: 1. Passport fee (10 year valid) - $346.00 2. Additional fees if overseas or priority 3. These fees are as of 01 January 2024 www.passports.gov.au/Fees Hope that helps! All the best:)🙂
Hi Helen, How many days it will take get the Australian Passport Overseas
Hi @rakeshr8154 When my 18 yr old applied to renew their Australian Passport in NZ: 1. From the time they submitted their passport application via the Australian High Commission in Wellington, NZ 2. To the date of collection at the Australian High Commission in Wellington NZ; 3. It took around 3 - 4 weeks. 4. Depending on how many Australian Passports they're processing at the time may also dictate how quick you receive your passport. I hope that answers your question - all the best!
Divines bless your kind heart.
You’re most welcome! Blessings back to you too for your kind words. 🙏😊
Good One
@GamingMaster-us7ty - you're most welcome! 😊
What an absolute s-t fest, bureaucracy on steroids. Oh Australia nobody does it better than yiou.😂😂😂😂
Hi there. What didn't it ask for photos at any stage?!!!
Hi @Mohammad-qh8gw 1. This tutorial was from almost 3 years so it's highly possible the process in the tutorial has changed slightly. 2. However, because you need an updated photo for your passport - I am sure they will be contacting you to either upload one or send in a hardcopy version. 3. Personally, I would contact them to see what you need to do next. Hope that helps, all the best.🙂🙏
This is a nightmare. People. Don’t believe it!! They have made it impossible for eligible passport holders to enter australia as they used to easily so either you don’t travel to australia OR pay them $200. It’s all about money guys. It’s all about money. My friends used 4 different phones across the world and none of them were able to get visas. All American citizens!!! This is a scam! To emphasise, none of my friends were able to even pass the image section. The app is faulty. They couldn’t even get to step 2. It’s impossible to use this FAULTY app. Btw, if you are from Palestine or lebonon, they have a special way and number and portal for you to get visas easily and quickly. So you know.
Hello, i’m not bringing food items or any restricted items but what if i have something that i’m unsure of, how should i declare it??
Hi! @Camii_Lele Here' what it says on the NZ Traveller Declaration website: If you have questions, or would like more information about the New Zealand Traveller Declaration, visit travellerdeclaration.govt.nz. If you'd like to speak to someone about your declaration, please call our Contact Centre which is open 24 hours a day, 7 days a week. +64 4 931 5799 - *for international callers* (please note that charges may apply from your service provider) 1800 359 269 - *toll free number for Australia based callers* You can also send us a message using our online form at Contact us | New Zealand Traveller Declaration. Hope that helps and that you'll get an answer to your query - all the best and take care. 🙂🙏👍
I’m applying from italy and my garantor lives in australia, how is he supposed to put a signature on my foto?
Ciao! @ivanopersichitti8649 Great question! The short answer is: 1. If you've chosen a guarantor with an Australian Passport that lives in Australia, they need to: (a) Meet the criteria in section 11 - *Who can be a guarantor* (b) You'll need to send section 11A of your passport application for them to fill in and sign; and (c) Send your passport photo for them to endorse OR 2. Get a guarantor who lives in Italy who meets the criteria of an approved occupation or one of the groups on the list, they will need to: (a) Meet the criteria in section 11 - *Who can be a guarantor* (b) Fill in section 11B (b) endorse your passport photo (c) *see what the UK section below says - it looks like this professional person should have known you for *at least 12 months* (this person doesn't need to hold an Australian Passport) www.passports.gov.au/getting-passport-how-it-works/how-get-adult-passport#:~:text=Unless%20you%20qualify%20for%20a%20passport%20renewal%2C%20you'll%20need,the%20same%20address%20as%20you. ======== The next section was from the *Australian High Commission UK* you might find the information helpful: *Passport guarantors* If you are submitting the PC7 Adult Renewal form, a guarantor is not required. If you are submitting the *PC8 Overseas Application form,* then you do need a guarantor. Your guarantor must complete Section 11 of the application form. He/she must also endorse the back of one photo by writing "This is a true photo of [your full name]" and signing underneath. A guarantor is not optional. *General guarantor criteria* You should ensure that your guarantor: is not related to you by birth or marriage, AND is not in a de facto relationship with you, AND does not live at the same address as you, AND is 18 years of age or older, AND has known you for at least 12 months, AND is willing and available to discuss your application with us during normal business hours, AND meets one of the guarantor qualifications below. *Guarantor qualifications* There are two types of guarantors you can choose from: 1. A current Australian passport holder, OR 2. A non-Australian who is currently employed in one of the following occupations: Chartered/Certified Accountants Chartered Professional Engineers Judges, Barristers and Solicitors Registered Medical Practitioners (Doctors and GPs only), Dentists, Pharmacists Registered Nurses, Chiropractors, Optometrists, Physiotherapists and Psychologists Registered Veterinary Surgeons Members of Parliament, elected City, County and District Councillors Police Officers with at least five years continuous service Members currently serving in the regular Australian or British Defence Force with at least five years continuous service Ministers of Religion and Marriage Celebrants Teachers - full-time, who have been teaching for more than five years Civil Servants/Local Government employees - full-time, who have been employed continuously for at least five years by their current employer Bank Branch Managers - manager of a High Street bank, but not managers of investment or business branches, building societies, bank travel centres, loan centres or line mangers within a bank *What if I can't find a guarantor in the UK?* Some applicants find it difficult to obtain a guarantor in the United Kingdom. Usually this is because they have recently relocated to the United Kingdom and do not know anyone here who has known them for longer than 12 months. If you are unable to obtain a guarantor in the United Kingdom, you should obtain a guarantor from a country where you previously lived - eg. Australia. You will need to send them Section 11 of the PC8 form, together with one of your passport photos, for them to sign. Once they have signed the documents, they must send the originals back to you so that you can submit them when you lodge your application. We cannot accept faxes or emails from your guarantor. They must send the originals back to you for lodgment. uk.embassy.gov.au/lhlh/passportGuarantor.html#:~:text=General%20guarantor%20criteria&text=does%20not%20live%20at%20the,during%20normal%20business%20hours%2C%20AND ======= I hope the above information was helpful. All the best and take care. 🙂👍🙏
@rubenw1259-yl4zy - LOL;) thank you for your comment! I know that one viewer's question may be of assistance to other viewers with the same question:), hence I try to give as much information as I can. However, things do change over time, so it's worth checking to see if the information is current. And blessings to you for showing gratitude for this tutorial even though you don't know me either - thank you:) You take care and have a wonderful week!
Sorry forgot to add that Im in Perth Australia
Hi can you apply to renew a passport if its still valid? It expires August 2024? Wanting to travel home September 24
Hi @jacqepapara7898 1. Short answer: YES you can apply to renew a passport while it's still valid. 2. Long answer: Here's what it says on the NZ Passports page: *Passport timeframes* Find out how long it will take to get your passport. This page is updated regularly to reflect current processing timeframes. A 'working day' is Monday to Friday, excluding public holidays and the extended break over Christmas and New Year. *Standard passports* Standard passports are currently being processed in up to *20 working days.* Allow extra time for delivery. We encourage you to consider this timing when planning a trip and apply for your passport with enough time to spare. *Urgent passports* Urgent passports are processed in up to *3 working days.* Allow additional time for delivery. If you need to travel sooner than 3 days, apply for an urgent passport and then call us straight away. You may need our after-hours service. www.passports.govt.nz/passport-costs/passport-timeframes/ Hope the above helps to answer your query - all the best, and take care 🙂👍🙏
I'm just trying to find out whether I need to mention referee details when I apply to renew my Australian passport online. I thought I needed referee details only when I applied for a new passport for the first time. When I renewed my passport last time in 2015, I didn’t need to mention any referees’ details. Thanks.
Hi @travelleroo 1. I just logged in to *AusPassport Account* to check out the renewal process as of 07 February 2024 - here's some points worth noting on their website: (a) *RENEWING AN EXISTING PASSPORT* ADULT: You must have your recent passport (issued from 01 January 2006) and two new photos If you don't have your recent passport you need to apply for a new one (see below) If your name, gender or birth details have changed there are extra requirements (b) *GETTING A NEW PASSPORT* ADULT: You must have: Proof of citizenship: either Australian citizenship certificate or Australian birth certificate (if your birth certificate is after 20 August 1986 there are extra requirements) Multiple identification documents that between them show your name, photo, signature and address (e.g. drivers licence, bank cards, Medicare card) Someone you've known for 12 months (not a relation) to confirm your identity Documents to show your gender and place of birth if born overseas Evidence of any name or gender change Two new passport photos Previous passport details (if you've had one) 2. I've looked through the questions to *renew* an Australian Adult Passport - and I didn't come across any questions requesting referee's. 3. According to point 1(b) above - if you're *Getting a new Passport*, then someone you've known for 12 months needs to confirm your identity (referee). Where as 1(a) *Renewing an existing passport* - makes no mention of this requirement. 4. When you log in to your AusPassport Account to renew your Australian Passport - you'll be able to see for yourself the questions you are required to answer. Hopefully the above information is helpful. All the best! 🙂👍🙏
By a Pom
What does the application form look like that I need to print?
Hi @whowho7805 1. The short answer - I don't have a link to the hard copy version and it doesn't look like Australia Post provide hard copies either. You'll have to call the number below. 2. *This is what it says on the Australian Dept of Foreign Affairs website* (see the link below for more info) Adults (18 years and over) For a renewal, you will need a passport that meets all the following: was issued when you were aged 16 or older was issued on or after 1 January 2006 had, when it was issued, at least two years' validity (for example, issued on 1 January 2010 and expired on or after 1 January 2012) has your current name, date of birth, place of birth and gender has not been reported lost, stolen, or cancelled. If you can answer yes to all the above, you can renew your passport using our online portal. *If going online is not an option, you can call us on 131 232 to get a pre-filled form sent to you. Renewal forms are not available at Australia Post. If you are outside Australia, contact your nearest Australian diplomatic or consular mission(link is external).* If you answer no to any of the above, you will need to use our full application process. www.passports.gov.au/getting-passport-how-it-works/passport-renewal Hope that helps - all the best 🙂👍🙏
Hi dear, thanks for your help! Do we need to provide a photo as well? Which form do we need to print out and then submit with this application? Do we need to send our current or old passport too? Do we need a referee if we are older than 18 years? I would really appreciate it if you could plz answer to these questions!
Hi @masomahussaini3496 If you click on the link below it will take you through the 5 step guide: Step 1: Gather original documents and two passport photos Step 2: Ask someone to be your referee or guarantor Step 3: Fill in your application Step 4: Lodge your application and pay the fee Step 5: We’ll tell you when your passport is ready www.passports.gov.au/getting-passport-how-it-works/how-get-adult-passport In answer to your questions and as per the above link: 1. Photos - YES *All applications must include two passport-sized photos that comply with our photo guidelines.* 2. Application - *Application forms are available online. Our system will generate an application form that you will need to print.* (a) Passport renewal forms are available online, but are not available at Australia Post as they come pre-filled. If you can’t use the online portal, you can call 131 232 to request a pre-filled form. 3. Passport - *If you’re in Australia, and have a current passport, it will be cancelled when your passport application is assessed.* (a) *I'm not sure if you need to send in your old passport - when you go through the application it will list all the supporting documents you'll need to provide as part of the check list - if it's not on the list then you don't need to provide it. But ensure you do provide all the documents requested. 4. Referee - *Unless you qualify for a passport renewal, you’ll need a referee or guarantor.* Hope that helps to get started - all the best! 🙂👍🙏
Hello.. I have a question .. Do i need to apply a visa or ETA ?? if i plan to go visit Australia 🇦🇺for only 40 days !!
Hello @thetlay5512 Great question! It really depends on what you plan to do while you're visiting Australia. 1. If you want to explore your visa options then click the link below: immi.homeaffairs.gov.au/visas/getting-a-visa/visa-finder (a) If you select *Visit and Tourism* you will be asked for the *Purpose of your visit* (b) Based on your reply to the next questions - you will be given a list of visa's you are eligible to apply for 2. For the ETA, click on the link below: immi.homeaffairs.gov.au/visas/getting-a-visa/visa-listing/electronic-travel-authority-601 (a) You need to be a ETA-eligible passport holder to apply for the ETA using the Australian ETA App (your passport needs to be from an eligible country listed on their website) (b) You can *stay* up to *3 months* at a time with the ETA (You may be granted a stay of *3, 6 or 12 months*) (c) You can use this visa to *visit family or friends, go on a cruise or have a holiday, undertake business or visitor activities* (d) You must *apply from outside Australia, have an eligible passport, use the Australia ETA App, watch the ETA Video Guides* on their website (e) In most cases you will be notified of the result of your ETA application immediately. Your application may take longer if you do not complete the application process correctly or we require further information. We recommend that you apply well ahead of when you want to travel. (f) *Cost* AU$190.00 Hope that information will help you to make a decision to best suit your circumstances. All the best, hope it all works out for you - and have an amazing stay in Australia when you visit! 👍🙂🙏
Hi Helen, does that mean during the working days to process the application you as the applicant will not really be able to travel? (Because you need to provide your passport)
Hi @swagster6974 Apologies for the late reply, I only just accidentally saw that you had left a comment - you've probably already received an answer to your query but I'll attempt to answer it anyway in case another viewer has the same query: 1. According to the Application for NZ Citizenship by descent and passport (Adult 16+ years) (linked below) (a) YES - you do need to submit your current passport as part of the application process (b) YES - that means that if you need to travel internationally, you will not be able to travel outside the country without your passport, unless you have dual citizenship and hold another passport for another country. 2. Maybe contact them to let them know your travel dates and see whether you could have your passport returned before you travel? www.govt.nz/assets/Documents/Passports-citizenship-and-identity/application-for-new-zealand-citizenship-by-descent-and-passport-adult.pdf Hope that helps! All the best and I hope all works in your favour. 🙂👍🙏
Hello i have one question like what happened if my passport pages exhausted and i have to reissue the passport. Pls can you tell mee
Hi @ShyamEnterprise My apologies, can you please help me to understand your question? 1. Do you mean your passport is damaged and you need to apply for a new passport? 2. If so - click on the link below that gives you a step by step guide on what you need to do if your NZ passport is damaged: www.passports.govt.nz/lost-stolen-or-damaged-passport/ 3. From what I can see on the above link, you will need to: (a) apply for a replacement passport; OR (b) declare it damaged; (i) approximate date it was damaged; (ii) the city/country it was damaged in; (iii) what happened (c) If you want to replace the damaged passport (i) it will be cancelled as part of your application for a new passport; (ii) this means you will need to apply for a new passport Hope that helps - all the best 🙂🙏
Sister help me. Am from India.My 4 year old daughter is an Australian citizen, she has an Australian passport, which will expire in 8 months, my daughter is living with me in India for a long time, she has a life time visa to stay in India. Please let me know where we got his passport renewed. And also tell how much time before the passport should be renewed from the expiry date. Will it be from the Australian office in India or from Australia?
Hi @rabirandhawa3555 Look at the 5 Step Guide on the link below to help you make a start: 1. How to get a passport when overseas www.passports.gov.au/how-get-passport-when-overseas 2. Step 4 on the 5 Step Guide says to allow at least 6 weeks to receive your passport after you lodge your application. (Maybe submit your child's passport application at least 8-10 weeks before it expires to be on the safe side - but totally up to you). Hope that helps - all the best. 🙏🙂
@@HelenHotaiFormHelpFounder thanks dear 🙏🏽
Hi there, thank you for sharing this video.😊 We are family of three relocating to NZ from overseas this Thursday. I have to declare some items. If I declare all the items, my husband and daughter don't need to declare? Thank u.
Hi @madokariki2726 You're most welcome! I would say that whoever has the items to declare in their luggage, will need to indicate those items on "their" NZTD. If it's just all in your personal luggage, then declare them on your NZTD. If you have some in your luggage, your partner's luggage and your daughter's luggage, then declare who has what in their luggage. (that's just my personal opinion. See their contact details below and they'll be the best ones to answer your queries). I've included some info from the NZTD website below: Everyone entering New Zealand needs to submit a declaration. It is free and takes about 10 minutes. You can do it on the NZTD app or online form, using your phone or computer. The earliest you can submit your declaration is 24 hours before you start your trip to New Zealand. It needs to be submitted by the time you reach passport control in New Zealand. Someone you trust can help you fill it in or do it on your behalf (with your permission). A declaration needs to be completed for each traveller, including babies and children. Your digital declaration is linked to your passport and is checked when you arrive at the eGate or by a border officer. There is no QR code issued and you don't need to print anything out. There is a paper declaration form available, for travellers who cannot complete it online. *Questions about your declaration* If you have questions, or would like more information about the New Zealand Traveller Declaration, visit travellerdeclaration.govt.nz. If you'd like to speak to someone about your declaration, please call our Contact Centre which is open 24 hours a day, 7 days a week. +64 4 931 5799 - for international callers (please note that charges may apply from your service provider) 0800 359 269 - toll free number for New Zealand based callers 1800 359 269 - toll free number for Australia based callers You can also send us a message using our online form at Contact us | New Zealand Traveller Declaration. *Disclaimer* I don't work for NZ Immigration - Please contact them as per the above details should you have any queries - all the best to you and your family and I hope you enjoy the beautiful Aotearoa NZ! 🙏🙂
Hi Helen, To renew the Australian Passport, the Australian Citizenship certificate is required? Thank You
Hi @anhlacthien1477 For this example, the person didn't have an Australian Citizenship Certificate, just an Australian Birth Certificate - and they were able to renew their Australian Passport. Hope that helps to answer your question - all the best 🙂
Thanks for the info, can I use my iPad to apply or should I use my cell phone
Hi @mercedescarr6317 Apologies for the late reply, work and life have been busy. If you haven't received any guidance and help as of yet to answer your query, I would suggest using your smart phone. I only say this because the tutorials and pictures on the Department of Foreign Affairs illustrate applying for the Australia ETA via a mobile phone. Here's a link to their guidance notes that you might find very helpful: immi.homeaffairs.gov.au/supporting/files/australian-eta-app-industry-guidance.pdf Hope that helps - but all the best on your travels!
I need to use the app which is fine but my phone doesnt support the payment method? help??
Hi @staceywilliams2199 Apologies for the late reply. If no one's been able to answer your query, click on the link below and look under the heading "13. Payment" - and see if that will be of assistance. immi.homeaffairs.gov.au/supporting/files/australian-eta-app-industry-guidance.pdf All the best, hope you're already on your way or already in Australia! All the best and take care. 🙂🙏
Hi- I created an application for passporrt renewal of my Grandmother and it doesn't ask any referee, confirming citizenship. And got the check list directly. Is that okay?😊
Hi @kvvill1868 This is an old KZread tutorial from 2 years ago, so maybe things have changed for older applicants. If you were able to submit your grandmother's passport renewal online without having to provide referee's or proof of citizenship, then maybe the requirements for older Australians is different? I'm sure they will contact your grandmother if they need her to provide any further information. I've just renewed my kids Australian passports - I filled the form in online, printed it off and had to submit a hard copy to the Australia High Commission here in NZ. I was still required to submit proof of their citizenship as well as referees. Hope that helps - all the best, hope Grandmother receives her passport without encountering any hiccups:) take care
HI mam my son is a 20 years old hes in the philippines right now what tyoe of application forn does he needs? Adult new application form? Since this is his firzt to apply as an adult he has an existing passport which will expire this month sept.pls.advised thank u
Hello @cecillecy If your son clicks on the link at the bottom of this message and selects 1. *Apply for your passport* 2. Then he will need to *follow the prompts* 3. It will tell him which passport he will need to apply for 4. It will likely say he needs to: *Renew your adult Passport* NEXT it will ask you to do/provide the following: 5. Login to RealMe or create a RealMe login if he doesn't have one; 6. Previous passport details; 7. A passport photo; 8. Payment details; and 9. Delivery details *REMEMBER*: Once you have submitted this application, the passport you are replacing cannot be used for travel. www.passports.govt.nz/
Thank u very for ur reply
By the way mam this is his first adult passport so he will use the ADULT NEW FORM online?its not yet a renewal since he will apply for his very first nz passport as an adult
Hi thanks for explaining. Its really helpfull. I have a one query. If my father is a nz citizen by decent and i born in overseas do i still eligible for to apply citizenship
Hi @MustafaMohammed-ec8ht - Great question! Here's what it says on the NZ Government Citizenship website: *Your children’s citizenship - If you are a citizen by descent* - Your children who are born in New Zealand are automatically New Zealand citizens. Your children’s citizenship is registered at the same time you register your baby's birth - You cannot pass citizenship to any children who are born outside New Zealand. They will need to apply for New Zealand citizenship by grant. - As a citizen by descent, you can also apply for citizenship by grant. If you are successful, any future children you have who are born outside New Zealand can register as citizens by descent. www.govt.nz/browse/passports-citizenship-and-identity/nz-citizenship/types-of-citizenship-grant-birth-and-descent/ 1. According to the above and based on the information you've provided, this is how I interpret the above: (a). If your father is a citizen by descent and you were born overseas, then (b). He can't pass citizenship on to you - but you can apply for *NZ citizenship by grant* (c). However, if your father *also* applied for citizenship by grant and you were born outside NZ - then you are eligible to register as a citizen by descent. 2. There's also an online tool you can check for your eligibility if you need: (a) .Click on the link below (b). Click on the "check if you are citizen" box and answer the questions. (c). Based on the information you've given it'll probably say that you may be eligible to apply for 'citizen by grant'. www.govt.nz/browse/passports-citizenship-and-identity/nz-citizenship/proof-of-citizenship/check-if-you-are-a-citizen/ Hope that helps! All the best and I wish you every success with your citizenship application. Take care. 🙏🙂
What is the streamlined process?
Hey again! @agoogleuser4299 If you click on the link below - hopefully you'll find an answer to your query through the Australian Government - Passport Office website. There's a ton of information on there which I'm sure you'll find helpful. They've also got a contact number you can reach them on too: 131 232 www.passports.gov.au/ All the best and take care. 🙂🙏
@@HelenHotaiFormHelpFounder Thanks I'll try it. But i fear i wont get far. Looks like I'll have to call them.
Why does it want a referee, contact details, ID, 2 photo's and emergency contact when its just a renewal??? Not a new application...don't they already have that info????
Hi @agoogleuser4299 - I hear your frustration! It can be a long and arduous process! In saying that - a lot can happen in 10 years - I'm no expert but here's my thoughts: 1. *Referee* If the Australian Government suspect the passport applicant is a person of questionable character - they will want to follow up with the referee to ask them some questions about the applicant. OR they may select a random applicant and do the same thing. 2. *Contact details* People's contact details can change over a 10 year period, eg - people move, change their numbers, their email addresses, they divorce and change their names etc. If you do move and you haven't updated your contact details - then your passport will end up at an old address in another state from 10 years ago! 3. *ID* The Government want to ensure you are who you say you are. There's a lot of identity theft going on - they want to ensure that the person applying for the passport/renewal is you and not someone trying to steal your identity. 4. *2 Photos* Unfortunately, some of us age in the 10 years that we've last taken our passport photo. Therefore, they need an updated photo to reflect that maturity! They'll use one of these photos for your passport and the other one for their file or as a spare? 5. *Emergency contact details* Again, in 10 years - your emergency contact's details may have changed. They may have moved? You may have had a falling out and don't want to use that EC anymore, or they may have passed away etc ... In an emergency - the Government will be contacting the EC listed on your application to give them any updates, therefore it's important to ensure the EC's contact details are updated as they will be the one communicating these updates to your loved ones. In saying all of that - like I said - I'm no expert, those are just my thoughts. Just know that there is a process in place for a reason and personally I trust that process. I believe it's a process that's in the best interest of the applicant and for the national security of Australia. The Australian Government has a duty of care to their people and part of their duty of care is to ensure that they aren't just issuing Australian Passports left right and centre to anyone and everyone who wants one. Hope that helps and that you get your passport renewed soon. All the best and take care. 🙏🙂
@@HelenHotaiFormHelpFounder Hi. Yeah ok but then why not do a whole new application than a renewal??
@@HelenHotaiFormHelpFounder you have not answered the question 😂. It's a ridiculous process
Hello, I'm Colombian but I am also a resident from the United States, I have a green card but I don't have an american passport because I'm not a citizen yet, can I still apply for the ETA visa? the embassy told me I could apply, but how are they going to know I'm an american resident if they don't ask for that information, just passport details. It would be awesome if you can help me
Hi @danielorozco5681 - what a great question! 1. I've looked on the Australian Government Home Affairs Page to see if South America/Colombia fall within the "ETA eligible passport holders list" - if South America comes under "United States of America" then you can apply, HOWEVER, I'm doubting that it does and I couldn't find any further information on the website to aid in answering your question. On the other hand, I'm guessing that if the embassy advised you to apply, then they know what they're talking about. 2. If that's not of much comfort, I found that iVisa have some information on their website that you might find very helpful "Australia Visitor Visa for Colombian citizens: Everything you need to know". Here's the link: www.ivisa.com/australia/blog/australia-visitor-visa-for-colombian-citizens#:~:text=In%20addition%20to%20being%20a,including%20health%20and%20character%20criteria. All the best @danielorozco5681 - I hope you get the visa that best suits your needs, and when you do, safe travels to Australia - and take care! 🙏🙂
@@HelenHotaiFormHelpFounder Thank you!! I really appreciate your answer and is very helpful
@@danielorozco5681 - you're most welcome! Glad it was of help - you take care and all the best. 🙂🙏
Thank you for the helpful video. My wife and I are travelling to NZ via Australia September 2023. Do we need to submit NZ Traveller Declaration form online? There appears to be some confusion here - some said the Traveller Declaration is no longer needed, yet some said NZ government has reintroduced the declaration. Thanks.
Hi @tytan9139 - GREAT QUESTION! I had to look it up for you - short answer is "YES" the NZTD is being re-introduced from July 2023 but only at selected airports. Here's what it says on the website: Travellers currently need to fill in a paper Passenger Arrival Card, which is handed out onboard your flight to New Zealand. From July 2023, travellers arriving at selected international airports in New Zealand will be able to complete an online declaration. Travellers arriving into Christchurch airport or Wellington airport will be able to complete an online declaration from the week starting 10 July 2023. Travellers arriving into Queenstown airport will be able to complete an online declaration from mid to late July. Travellers arriving into Auckland airport will be able to complete an online declaration later in August 2023. The Passenger Arrival Card will continue to be accepted for a period of time after the NZTD is introduced. Customs New Zealand are working with other border agencies, including the Ministry of Business, Innovation and Employment, the Ministry for Primary Industries, and the Ministry of Health, to modernise our border. This will help travellers move through our ports and improve the safety and security of New Zealand. www.travellerdeclaration.govt.nz/ Hope that helps - all the best and enjoy your trip to Aotearoa NZ!
Hi can you help me please im 70yrs and dont how to do online for my passport
Kia ora @Moengarua Rehua If you click on this link: www.cab.org.nz/article/KB00039496 you will be directed to the Citizens Advice Bureau (CAB) website - who can help you with your passport application. If you give them a call on 0800 367 222 they will be able to tell you where your nearest CAB is as well as their office hours. They'll also be able to tell you how they can assist you in completing your passport application. Please reach out to them for their assistance. All the best @Moengarua Rehua - I hope you're able to get your passport renewed soon. Take care. 🙂👍
My sister accidentally, hit that she has a criminal conviction. Do you have any suggestion of what can be done to help this situation. She has already missed a flight
Hi @Kevin Ucci - that is very unfortunate! I imagine it will cause some delays. The only thing I can suggest is that she contact them ASAP and let them know that she has made an error in her application - in that she accidentally checked that she has a criminal conviction. If she doesn't have a criminal conviction/record - she needs to include and explain that in her communications, whether that be over the phone or via email. Hopefully she'll hear back from then soon and they'll give her instructions on how to progress her application from there. All the best @Kevin Ucci - hope it all works out in your sister's favour. Take care.
Can I change this visa in study visa
Hi @Please Punia Please Punia - here's what it says on the Home Affairs page: *What you can do on an ETA* You can travel to Australia: - to visit family or friends - as a tourist - for example, to cruise or have a holiday - as a business visitor "You can study or train for up to 3 months in total on an ETA. If your main reason for travelling to Australia is to study, you should apply for a student visa." immi.homeaffairs.gov.au/visas/getting-a-visa/visa-listing/electronic-travel-authority-601#When I hope that helps to answer your question. All the best and I hope things work out in your favour. 🙏🙂
If the passport has no chip, can you still use the app for this 601 visa?
Hi! @Weloveourbees bees To be honest - I am not sure. However see the link below to see if the information provided answers your query: immi.homeaffairs.gov.au/visas/getting-a-visa/visa-listing/electronic-travel-authority-601#HowTo 1. If you see under 'Step 2 - Apply for the Visa' you'll see it takes you through a step by step guide on how to apply for the ETA To apply for an ETA using the Australian ETA app, you need to have: - A mobile device camera enabled which can take your photo and an image of the Passport data page - Near-field communication (NFC) enabled on your mobile device - Location services enabled on your mobile device - A valid email address - A valid payment method ready to pay the service fee 2. You'll also notice that you are required to: scan your passport to pre-fill your name, date of birth, passport number and other details 3. If you don't have a chip - I would 'try' scanning my passport anyway knowing that it's going to fail to read anything in the hope that it will then ask me to fill in my details manually 4. If it doesn't allow you to fill in your details manually; THEN 5. It does suggest the following: *If you are ineligible or unable to apply for an ETA using the Australian ETA app, you can apply online for another visa that suits your needs through ImmiAccount.* - European passport holders may be eligible for an eVisitor (subclass 651) visa. There is no charge to make an eVisitor application. - Other passport holders may be eligible for a Visitor (subclass 600) visa. 6. Another option: You can get help from a friend or family member to apply through the app. *Authorised travel agents can also make an ETA application on your behalf using the app.* If an agent makes the application on your behalf, you must still be physically present when they make the application. You will need to have your photo taken and have your passport available for scanning. Hope that's of some help. You take care, all the best and I hope you're successful in getting your visa. 🙏🙂
I was bogged down by the address entering. There isn't enough space to enter my full address and there is no way to fix that.
Hi @haha - apologies for the late reply. That would have been frustrating. 1. Normally, you should be able to start typing your address and it 'should' hopefully show up with an option that matches your address - then you go ahead and select your address from the options presented. 2. If your address is not listed - that would be unusual 3. Your other option is to contact the passports department and seek their assistance. Sorry I couldn't be of more assistance - I hope that you're able to sort it out soon! All the best and take care. 🙏🙂
@@HelenHotaiFormHelpFounder I am entering an overseas address because I need to renew my passport from overseas. I don't think it will show up the options of overseas addresses.
@@haha-eg8fj - did you try and enter your overseas address? From memory, I entered my NZ address and it worked. Give it a try and let me know the outcome. 🙂👍
very informative video!! im using my sisters bf as a reference, hes known me for like 4yrs, what are they going to asking him so ik what i have to text my sister to show him? like my address? bc he already knows that? thank you so much for posting this video!! VERY INFORMATIVE!! my first time ever trying for a passport so im alil scared lol
Hi @★lemonz☆ you're most welcome! 1. Here's what it says on their website: *Your Identity referee or witness must:* - be available if we call or email them to verify details about your application - this will help avoid delays. www.passports.govt.nz/what-you-need-for-your-application/identity-referee-or-witness/ 2. I've been a referee/witness a few times and I've never had to verify details for the applicants application 3. People who have been referees/witnesses for my family members have never had to verify their details. 4. They must randomly select applications for verification or maybe if an application looks dodgy they must get selected? Who knows? Hope that's of some little help. You take care and all the best - hope it all works out in your favour. 🙂🙏
@@HelenHotaiFormHelpFounder THANK YOUUUU <333
I got a visitor visa and I have a paper visa .... I m form Nepal and do I need nztd to enter New Zealand
Hi @Dipesh Namjali 1. Effective 20 October 2022, Travellers entering NZ are no longer required to apply for NZTD for a NZ Traveller Pass. 2. However they do state that you ensure you have the appropriate visa as applicable. 3. Safe travels and have a wonderful stay in Aotearoa NZ! 🙏😊
I'm being asked to give an address in NZ which I do not have as I will be staying in hotels and backpacking, without this it will not allow me to complete the form. Do you have any advice or knowledge as to what I should do.
Hi @Dylan Baker - if you look in the description, there's an updated version #3 of this tutorial. 1. For your address in NZ - go ahead and put in the address and contact information for the first hotel you’ll be staying at or the one you're likely to stay at. Hope that helps, all the best and have an amazing time! 🙏😊
@@HelenHotaiFormHelpFounder Thanks for the help.
@@dylanbaker122 you’re most welcome 🙏😊
I have an other question. In the section "add emergency contact information" they request a contact number and address of new zealand. I'm working holiday, can I put the one from the hostel?
Hi @Claudia Guzmán Pérez 1. The emergency contact person *doesn't* need to reside in NZ - they can be a family member, a friend etc ... who doesn't live in NZ. a. See time stamp: "7:00" 2. However, for "contact tracing information" this is where you can add your hostel address and hostel contact number as applicable. Hope that helps! Again, all the best and take care. 🙏🙂
@@HelenHotaiFormHelpFounder Thank you very much. It has been a great help.
@@dtxdtx1 - you're most welcome! 🙏🙂
Hello. If my flight is from Santiago de Chile to Auckland, and I immediately take another flight from Auckland to Queenstown, what flight number do I write?
Hi @Claudia Guzmán Pérez 1. The Department is after your international flight arriving into NZ - so go ahead and put in your Santiago de Chile to Auckland flight. 2. Your flight from Auckland to Queenstown is a domestic flight within NZ, so you don't need to enter this one. Hope that helps - all the best and safe travels. 🙂🙏
@@HelenHotaiFormHelpFounder THANKS <3
So the ETA will grant me access into Australia correct? Without the need of any other type of visa? How does that work through immigrations? Do I show them the ETA on my phone? Or do I need to print out the "certificate"?
Hi @Bottom Spazz - this is what it says on the Home Affairs website: *WITH THIS VISA YOU CAN* Travel to Australia: - as a tourist - for example, to cruise or have a holiday - to visit family or friends - as a business visitor You can study or train for up to 3 months in total on this visa. If your main reason for travelling to Australia is to study, you should apply for a student visa. *HOW LONG YOU CAN STAY* This is a temporary visa. It is valid for travel to Australia for either 12 months, or for the period your passport is valid, whichever is shorter. The visa is granted with multiple entry. You can leave and re-enter Australia as many times as you want while it is valid. *You can remain in Australia for 3 months after each entry.* If you stay in Australia for long periods or make frequent visits to Australia, we may ask you about your travel purpose next time you enter Australia. If you are found not to be a genuine visitor, your ETA may be cancelled. If you want to stay longer than 3 months at a time, you need to apply for a different visa that suits your circumstances. The visa starts on the date it is granted unless you hold another substantive visa that is in effect. *PROCESSING TIMES* In most cases, you will be notified of the result of your ETA application immediately. Your application might take longer to process if: - you don't fill it in correctly - we need more information from you - it takes us time to verify your information - Processing time for this visa is not available. If you have a criminal conviction in any country, we will need more information from you. You should apply for a Visitor visa (subclass 600) and provide evidence about your criminal convictions. *VISA LABEL* We will digitally link your visa to your passport. You will not get a label in your passport. Your ETA is attached to your current passport. If your current passport expires or you get a new passport: - your ETA will cease - you must apply for a new ETA immi.homeaffairs.gov.au/visas/getting-a-visa/visa-listing/electronic-travel-authority-601#About Hope that helps to answer your queries, all the best and take care. 🙏🙂
Hi Helen, when I got it right, NZ no longer requires pre departure tests or proof of vaccination...when I did my traveller declaration there wasnt even a section where i could have been able to upload vaccination proof. This feels so strange because NZ was one of the strictest countries regarding covid:D
That’s correct @Sarah Lemon - as of 12 September travellers are no longer required to provide proof of vaccination 👍🙏😊
@@HelenHotaiFormHelpFounder it feels so strange:D . Will bring my international vaccination pass with mehr though :D
Thanks a lot for the tutorial. It saved me a lot of time 😊
Hi Helen. I just wanna ask if what time should I put in time of departure section cause my first departure is in the Philippines to Taipei then Taipei to Auckland. Am I gonna put the time that I depart in The philippines or the time when I depart in Taipei going to Auckland?
Hi @Jhuna Vie Gasmen 1. When it asks for your 'first' international departure flight details - it is asking about your Philipines to Taipei flight details. 2. Go ahead and put in the departure details for the Philipines to Taipei flight. 3. FYI - this is an older tutorial - so you wont need to provide proof of covid 19 vaccination too. Hope that helps, all the best and safe travels. 🙂🙏
Maybe a stupid question - I will fly from Frankfurt, Germany to Hongkong. Afterwards from HongKong to Auckland and than to Nelson. So my Trip to NZ involves More than one international flight, Right? Do I have to write under „First international Airport of departure“ Frankfurt or Hongkong?
Hi @Lena Wi - not a silly question at all! 1. Your first international flight will be the Frankfurt Germany to Hong Kong flight. All the best, take care and safe travels 🙏😊.
I have another probably Idiot question :D. We depart from Germany and Transit in Singapore. When they ask for countries you have visited or transited the last 14 days, Do you know if i must enter my home country, Germany, or is singapore enough? Thank you again :)
Hi @Sarah Lemon - not an idiot question at all! “Countries I have visited or will visit or transit through” 1. I personally interpret this to mean list down the countries you have visited, will visit, or will transit through in the 14 days prior to your arrival in NZ 2. I would not have considered my home country that I’m departing from as a country that I’ve ‘visited’ as I’m not a visitor there. 3. However, because I think this question lacks clarity, to be on the safe side, personally I would add my home country that I’m travelling from to the list of countries I’ve visited. You go with how you interpret the question. 4. If you opted my interpretation you would go ahead and add ‘Germany’ and ‘Singapore’. If not - then just list ‘Singapore’. 5. If you want a definitive answer, I would contact the Help Centre: +64 4 9315799 - for international callers Hope that helps @Sarah Lemon - all the best and safe travels. 🙏😊
@@HelenHotaiFormHelpFounder hello Helen, thank you so much for your long answer and kind words. I really appreciate it. Thank you for your help and your Videos :)
You're most welcome! Take care 🙏😊.
Hi Helen. My mum and my dad applied the ETA visa the ETA app together. Somehow that my dad's got approved straight away, and my mum's did not. So My mum has applied it again. But again it still did not approved as quickly as my dad's. Should my mum wait for few more days as it is the weekend at the moment, or to reapplied the whole thing again?
Hi @ivan chow - here's what it says on their website: After you apply: In most cases, you will be notified of the result of your ETA application immediately. Sometimes there will be a delay (of up to 12 hours) before receiving your notification. Check your emails, including your junk mail folder, for a written notification from us. Your application might take longer to process if: * you don't fill it in correctly * we need more information from you * it takes us time to verify your information immi.homeaffairs.gov.au/visas/getting-a-visa/visa-listing/electronic-travel-authority-601#HowTo From memory I recall reading somewhere that it says dont reapply as it can cause further delays. However, my memory could be wrong. Go ahead and check mum’s spam and junk mail for an email from them in case the email from them is in there OR use dad’s confirmation email to see if you can send can send in a follow-up email regarding mum’s application. Hopefully they're just going through the process of doing the checks and mum will hear back from them soon. Hope that helps, all the best and take care. 🙏😊
Hello... Hope you help me with my query.. I hold a US passport, i want to travel to Australia... The official website is suggesting applying for an ETA.. 1) How to apply for an ETA other than the ETA app? 2) Is there any way to submit an application online? 3) Can I apply for an ETA for my friend who is having a US passport without having him present physically with me?
Hello! @Citimore Preethi 1. The Australian Govt says: "All ETA-eligible passport holders MUST apply for an ETA using the *Australian ETA app*." Eligible passport holders include the following: Andorra Austria Belgium Brunei Canada Denmark Finland France Germany Greece Hong Kong (SAR of China) Iceland Ireland Italy Japan Liechtenstein Luxembourg Malaysia Malta Monaco Norway Portugal Republic of San Marino Singapore South Korea Spain Sweden Switzerland Taiwan (excluding official or diplomatic passports) The Netherlands United Kingdom-British Citizen United Kingdom-British National (Overseas) United States of America Vatican City immi.homeaffairs.gov.au/visas/getting-a-visa/visa-listing/electronic-travel-authority-601#Eligibility 2. Unfortunately, it looks like there is no option for an online application other than through the Australian ETA App - as stated: "If you are UNABLE to use the app, you can apply online through ImmiAccount for ANOTHER visa that suits your needs." 3. IF your friend is applying for the ETA via the APP he will need to be physically present to upload his selfie. Hope that helps @Citimore Preethi - all the best and I hope you both get your ETA's! 🙂🙏
Also I put jetstar and my 131 in departing flight, not being accepted, do I need a digital copy of vaccinations, many thanks
Hi @Mandy Allan 1. You’ll need to enter your flight details manually if it doesn't show up automatically when you enter the flight details. (I explain this in the updated tutorial if you need to refer to it) 2. They have recently scrapped the requirement to disclose your vaccination status, meaning you’re not required to provide a vaccination record. Hope that helps, all the best and safe travels. 🙏😊