Not only they did not caulked the hole on the outside, they were supposed to do a loop to force water downwards and not into the house.
@Brad.W3 ай бұрын
And now 4 years later AT&T no longer uses the big unsightly ONT because it is now built into the BG-320 and above modem/router.
@nan57155 ай бұрын
That is a hideous install
@drewpair71485 ай бұрын
On the 2.4 wifi you can actually go into the setting on the router via web and change the bandwitdh too 40 mhz on the 2.4
@dthatcher75 ай бұрын
That's true. I don't like to do it though b/c 2.4GHz bands are so crowded.
@drewpair71485 ай бұрын
@dthatcher7 I agree, I generally use 20mhz over 40 bc 20mhz, which goes farther than 40mhz, I just generally use 2.4ghz for like camras or if stuff can't connect to the 5ghz band
@The_Hostile_Soldier6 ай бұрын
Wrong type of fiber, thats made for aerial runs
@robertwhite98989 ай бұрын
I can’t wait until AT&T fiber comes to My area . I saw a plain for fiber for $35.00 a month. Which is not bad considering. I currently have service with AT&T. . I had internet from spectrum & it was okay but they started raising there prices. So I ended up dropping them & switched back to AT&T . Most parts of Ohio have Fiber from AT&T already .there is a new competitor in My area called metro net . I don’t anything about them . I’m sticking to AT&T.
@N8ive11 ай бұрын
No drip loop and no silicone. It should be clear tracked on the inside.
@Henry-sj1kl Жыл бұрын
Sound like you got a crappy reps! You can call in and have them sent you another tech
@kcastillo1234 Жыл бұрын
Mine was installed directly on a outside wall so I didn’t have the cable running like that
@danielsaadi803 Жыл бұрын
Yeah, sorry, looks like the sloppiest job I have seen. You did not get the A student in trade school, you got the one that was always late and didn't give a you know what.
@byronewhite Жыл бұрын
So who would you go with instead of ATT fiber. I don't want to do anything but turn it on and run it.
@maxupole Жыл бұрын
I get you were not happy with that install. That sucks and I'm sorry about that. You and the technician should have discussed how the work was going to be preformed, if you didn't like it you should have declined the instal. The material that your home is made of looks as though fishing the cable wouldn't be possible anyway. If it makes you feel better you should see how homes are wired in Cleveland. You should see what a house looks like after it's had AT&T DSL, AT&T fiber, Spectrum, Dish network, Direct TV, and Wow Cable all installed on one home. It's not pretty at all.
@bosshogg11552 жыл бұрын
Every installation from outside in is different based on the home and the facilities in the neighborhood. Looking at the exterior of your home and how wiring is already ran to your home it looks aerial. You don’t get an outside box with aerial at least back then anyway. That would have been and extra unnecessary splice point. Doesn’t look like you have a attic space and everything is just going up on your roof. If there is no access to drop a wall per what att allowed and what a technician had access to then a wall drop may have been unlikely anyway. Where he drilled and came through could have been better and sealed yes but where the current coax cable is and just run on the floor, stapling the fiber to the wall seems a little more professional to me, cable just happened to be black. He could have terminated and placed the ont right where it came through the wall to eliminate the black line on the baseboard but there is no power source to plug it in there but then you would have the issue of running another line to the modem anyway so back to the same issue. And yes unfortunately at the time, those covered plates were discontinued though they seem to look better and provided better protection. The newer mounts were not built to have a cover. Customers don’t understand that they do not have preexisting fiber coming into the home like you have preexisting cable wire and data wire from when the home was built so its not as easy as common sense says it should be. And to say you cannot get fiber service from any other service provider, well…
@alexron20232 жыл бұрын
Good info thanks, my neighbor just had his ATT&T fiber installed and my 5 year old could have done a better job managing the fiber cable install .Sloppy job AT&T
@dwu93692 жыл бұрын
Power drill straight through the interior for a random entry point on the exterior wall is utterly sloppy indeed. I'm not fortunate enough to get fiber at my address so I'm still using Spectrum cable. Before the Spectrum tech was scheduled to come out for that install, I pre-ran coaxial under my crawlspace coming up between the drywall to terminate the connection at a wall plate in my bedroom. When the installer came out to determine where his line would hook onto the house, I crawled back under the house to feed the unterminated end of my pre-run coaxial to him out through the crawl space vent. He nailed down his line under my facial boards until the run was directly on top of the vent and then straight down the wall where he terminated both lines with a coupler. It's the cleanest install anyone can ever hope. When fiber is available for my address, I'm going to try to do exactly the same.
@Drew-ql3gq9 ай бұрын
😎 cool
@ericsnell682 жыл бұрын
As a tech, this is a good install! Never satisfied customers
@Cyber_plays18102 жыл бұрын
Yea right !!!! He left that man’s house looking like shit ! Lol
@fauxque50572 жыл бұрын
@@Cyber_plays1810 reminds me of the time I opted to pay Spectrum $150. extra to run one extra outlet to a back bedroom. When I got home I checked his work. I didn't get a new wall drop. I got a splitter in the box to the adjacent bedroom, a hole punched through from the donor box through the closet wall of the bedroom needing cable. The drywall in the closet had a big blown out hole from the ripped drywall paper and gypsum. Then he staple the cable to the baseboard and ran it out of the closet and around the room to the TV. At least it was white cable. He was so thoughtful. I was ticked off, called, complained, was told sorry. Uh that's not going to cut it come get your crap and get it out of my house and cancel my account. Sir, I can credit your account the $150. I thought so. I then had to do the job myself with a wall drop in the right location. Even used their coax. I get though. Techs want to be in and out and don't want to play in the attic. That's fine, I would want to do it as easy as possible myself. But don't charge me $150. to butcher my house
@qqww2419 Жыл бұрын
@@fauxque5057 God, you're insufferable. I ain't even a tech and you sound crazy. Get some friends and stop harassing cable technicians lmao
@lowbvll89692 жыл бұрын
Where’s the install?
@rugerboyks62882 жыл бұрын
It’s pretty upsetting they don’t seem to care about how hard it is for the customer to hook all this up. Especially when you have no idea what you are doing. They could do A LOT BETTER by making sure they install it. I had to yell at somebody on the phone to get somebody out here to do this for me. Got my wifi in the mail 3 days ago and still haven’t been able to have internet :/ waiting for tech to get here now
@joeking40142 жыл бұрын
How was your experience when they showed up, my tech is coming tomorrow and not sure what to expect, I don't get how they can just send you a router and say "figure it out"
@angelf98002 жыл бұрын
What would you recommend at&t fiber or Spectrum Internet?
@dthatcher72 жыл бұрын
Fiber provides much better service than coax cable. On the other hand, I think Spectrum has no data caps on any of its plans, while AT&T only has no data cap on Gigabit.
@BigDave713 жыл бұрын
AT&T fiber optic installer is at my renters place next door as I type. She stated that is is a safety issue to crawl under my house to run the cable. Bogus. Spectrum did. This woman just wanted to drill a hole in my wall and install, dust her hands and split. But nope. My brother in law needs the internet to work from home ASAP. So he decided to go into the crawl space and do her job and run the cable to his desk. It’s a small side apartment. Sad that this world has created lazy millennials. We pay hard earned money for sloppy and lazy service. Sad. This is in Southern California by the way. My in-law should receive a discount. Won’t happen. But AT&T will receive a sad sad survey/ review. Don’t let their employees do whatever they want to do. It’s your house and you are paying AT&T good $$
@ronski.3 жыл бұрын
does ATTT have follow up after the instal is completed to ensure it's to their standards? I installed satellite and uverse years ago, and if a new- kind of odd installation went through...... i recall someone coming behind me to check on it. maybe not everytime, but often. Like everyone below is saying, their pushing target efficiency per installation. So it becomes standardized. I came across your video becuz I'm looking into switching my parents house from Uverse to Fiber. No wall drops, fishing, or brick penetrations... it's all plumbed. but I believe they have to trench the fiber to the house. edit: yeah he biffed it on the black cable / no sealant.
@dthatcher73 жыл бұрын
No follow up whatsoever. Knock em out and move on.
@its_big_dee3 жыл бұрын
You have a stucco house what did you expect as far as mounting? Now after that yeah a ont housing box would’ve been better.
@g-wolf94453 жыл бұрын
If you still have the same setup you should have AT&T come out and fix it. First off, the service loop needs to be in a protected housing. I don't care what anyone says. Your cables, whether they are traditional CAT 5,6,7 or fiber, will breakdown much faster when subjected to the elements. Even though this is an upgrade they are supposed to fish the new cable through your walls to where your access point will be. Either the person that came to your house is stealing equipment or they are just trying to cram jobs into a tight schedule so they don't lose their job for taking too long. This is sloppy work.
@ericsnell682 жыл бұрын
Wrong!
@g-wolf94452 жыл бұрын
@@ericsnell68 You might want get your facts straight because the tech that came out to my house did exactly what I said should be done.
@bosshogg11552 жыл бұрын
Not having a protecting housing was exactly how att and the engineers implementing the process said it could be. The service loop in a housing is protecting nothing when you have the exposure of the rest of the wiring hanging through the air. That technician that did what you said should be done only did it to not go back and forth about well what you felt should be done. As far as supposed to fish it to where your access point is is wrong too. If you have a preexisting line to where your access point is from cable or old att internet that may be useable that’s one thing. If you have no access to drop a wall bc your ac unit is in the way, you have not safe crawl space or whatever obstruction is in the way, its not happening.
@yomocute94033 жыл бұрын
This a standard install, providers are on the techs neck to hurry and save money and materials, techs do what they gotta do. You want a better job do it yourself or pay someone to do it.
@dthatcher73 жыл бұрын
I was willing to pay but ATT doesn't offer any paid install services. You have no way of knowing what kind of install they will do until they do it. I wager that if I called up ATT and told them I was going to do my own fiber run they would say that's not supported, it has to be their wiring?
@jamesvarney26582 жыл бұрын
@@dthatcher7 Hey, I did install my own fiber under my siding up into the attic to my server rack for the 320. Can't see no wires outside or inside. I found the type of fiber that they used on an ATT forum and ordered a 100 foot cable. The tech just had to install the small box outside and the fiber plate in the closet.
@dthatcher72 жыл бұрын
@@jamesvarney2658 Nice! What kind of fiber is it?
@jamesvarney26582 жыл бұрын
@@dthatcher7 I ran OFS Interconnect EZ-Bend Optical Cable SCA to SCA 100FT White, that I bought from ebay.
@jqsqueue3 жыл бұрын
The customer every tech dreads 😂.
@NOT1ME2BLAZE3 жыл бұрын
Agreed, sure the guy could have done a cleaner job, but half of the stuff he complains about is out of the technicians hands, also you don't want to see any wires? Why not hire a low voltage/electrician to do wall drops for you?
@jqsqueue3 жыл бұрын
@@NOT1ME2BLAZE exactly or if you he knows so much, do it himself.
@OhEdweezi2 жыл бұрын
I do commercial installs for ATT and every now and then we'll work in old, hard capped ceilings and we struggle to get their fiber line in and when we finally do, the tenant will want it down their wall or something Like.....contact your building maintenance.
@jqsqueue2 жыл бұрын
@@OhEdweezi right.. provide a means and a way.. conduit with a pull string… something. I worked at AT&T too.. glad I got the hell out of there.
@OhEdweezi2 жыл бұрын
@@jqsqueue right! I had a tenant complain because we ran his line above their drop tile T bars and he said we should install EMT above the T bars cause it would "look more presentable", like, who's going to open your drop tiles sir. I'm getting out the telecom industry soon too.
@cecilefitzgerald42723 жыл бұрын
Thank you for your install video. I’m a senior and have been searching for installation info for a while and it seems so involved. They say it takes 4-6 hours which blows my mind. I have a whole in my floor from cable installation many many years ago. I assume I can use that entry point and from the looks of things it would seem that adding the ONT box directly above that would be a plan and minus the black wire along the baseboard. That box seems self contained so where does all those hours come from? I tried to google the inside install information versus outside info. Please advise your experience. Thanks for your info presented in a clear concise manner.
@dthatcher73 жыл бұрын
The thing to remember in your scenario is that of access... the technician may not want to go into an attic or crawlspace, so if the hole in the floor goes to a crawlspace, he may insist he has to drill through the nearest outside wall, especially if he wants to knock your job out quickly. Just tell him when he gets there you've got a hole in the floor and you want him to run it through that. He may just go with it and you'll be set. Better yet, call AT&T before the install visit and tell them that you want the tech to run the wire through the crawlspace/attic/whatever the situation is. So you aren't at the mercy of whatever the tech feels like doing when they get to your house. In my case, the install didn't take long. If they are quoting you 4-6 hours, maybe AT&T has to do some outside work at the pole first. Or maybe AT&T is allowing extra time for the tech to do a nice install.
@jqsqueue2 жыл бұрын
@@dthatcher7 or run the cabling in your house yourself.
@CarAudioInc2 жыл бұрын
@@dthatcher7 yea that's what I was thinking.. they don't want to go into a crawlspace if they don't have to
@quinterofamily73223 жыл бұрын
The old ONT brackets that were pictured are no longer available. Wall fishing isn’t provided, lines come through the wall or through floor board if there is a crawl space. No fishing inside walls. Probably could have used a terminating box and flexible fiber line inside versus drop.
@jaggsta3 жыл бұрын
Offering $275 in reward cards if you add all promo codes and $150 cashback site for fiber service. So 300mbps comes out to $235 for 12 months or $19.58 per month.
@Bigstevoreno06553 жыл бұрын
AT&T here in Biloxi, Mississippi recently told me they no longer go up into attics to do wall drops. The new service would have to be run exposed on the outside of my house; come down the wall where I wanted the new service; drill a hole into the exterior wall and then insert the new cable through that wall where a new wall jack would then be installed on the opposite side of that exterior wall in my bedroom where I wanted the service installed. I decided not to do the upgrade. I might consider cable modem high speed service and see how they would install their service. Could fiber optic cable be dropped down an interior wall in a home then a jack installed on that wall like my current phone and cable TV jacks are installed? It would look so much better than the way your tech installed your service. I can receive AT&T fiber optic 75 mbps service in my area.
@dthatcher73 жыл бұрын
Honestly what I would do, is bring the service into a garage or utility room of some kind, and put the ONT there (the box that converts from fiber to ethernet). Then run Ethernet (CAT6 or better) from there to wherever you want the modem. You can pay someone to run the Ethernet in the wall and look all nice. The history of all this is, in the past when landlines were big, you built your house with CAT3 telephone wiring back to a network interface box on the outside of the house. But building a house with Ethernet never caught on, primarily because of wifi. This is why telephone runs in most houses look so nice and modern fiber installs look so janky. Eschewing Ethernet for wifi is fine but it leaves the problem of having to bring the network terminal (in the case of fiber, the ONT) inside the house to where the wifi router is. At this point you can't even get an outdoor ONT from AT&T anymore. AT&T is even testing modems that take the fiber directly. So what you have to do is what I said above, have them bring the fiber into a garage or utility room of some sort. Then pay for a nice Ethernet run from there to where you want your modem. So fiber->ONT in garage/utility->Ethernet jack in garage utility->Ethernet jack wherever you want your modem->Modem. What if AT&T ditches Ethernet altogether with a fiber modem? Then you've got to run your own fiber, or put the modem in the garage, turn off the wifi, and run Ethernet from that to a separate Wifi access point in your house. Buying a better Wifi access point is a good idea anyway since the Wifi included with modem/gateways these providers give you is very basic. You set the Wifi router to Access Point mode and turn off Wifi on the AT&T gateway and you are good to go.
@fauxque50572 жыл бұрын
The tech that came to my house wanted to drill holes through the wall as well as run other cat 6 wires around the outside of the house. No. Sorry to waste your time. You can mount your crap here and that's it. If you can't I will just stick with Spectrum. I have no interest in your router and wireless. Sir we require you to use our Router. OK. It can stay out in the garage next to the access point and I will tie it into my network. He agreed since it saved him time and he was unwilling to do any wall drops. You don't have to accept their "technicians" easy way out.
@jamiepatterson121410 ай бұрын
AT&T doesn't go into attics or do wall drops because of past damage by techs that cost AT&T to have repaired. As to placement of the ONT, putting it anywhere inside the home curtails any tech from testing a fiber on a trouble report unless the homeowner is home. Our phone company uses outdoor ONTs connected to a fiber drop pulled through a buried inner duct. They then run Cat6 house cable to the location we want. Then, it's an easy matter to plug a Cat6 cable into the RJ45 jack and plug the other end into the router. So if there's any trouble, the tech has access to the ONT, and we don't have to be home for that part of the test.
@nrobot223 жыл бұрын
The tech did what he’s supposed to do, techs were told to run the fiber straight into the house to save money. The router has whats called band steering, it detects which radio each device has and steers it to the appropriate radio. Theres no need to separate the bands, its recommended to leave it but thats a choice you make.
@dillerandzach11 ай бұрын
It’s not to save money it’s to prevent more splices on the line 🤣🤣😂 but okay
@bizzfo3 жыл бұрын
That’s a pretty bad install. I wouldn’t have accepted that.
@RN4LIFER3 жыл бұрын
They push efficiency not quality
@ngrimes084 жыл бұрын
I have issues on my 2.4 too. At best 70mbps down. On 5 I get 450 down. Spectrum/Charter
@dthatcher74 жыл бұрын
Yeah 70 is maxing out a single 20 mhz channel on 2.4Ghz
@r.j.johnson57904 жыл бұрын
Thanks for your video. You get faster speeds than I do and I just got AT&T Internet 1000. WIRED I average maybe 200Mbps Down (many times less than 100Mbps) and 300Mbps up, pings avg. 30ms. Not what I'm paying for! Of course AT&T only guarantee's speed at their gateway/modem/router an Arris BGW210-700 same as yours . Total bullcrap AT&T!
Пікірлер
Not only they did not caulked the hole on the outside, they were supposed to do a loop to force water downwards and not into the house.
And now 4 years later AT&T no longer uses the big unsightly ONT because it is now built into the BG-320 and above modem/router.
That is a hideous install
On the 2.4 wifi you can actually go into the setting on the router via web and change the bandwitdh too 40 mhz on the 2.4
That's true. I don't like to do it though b/c 2.4GHz bands are so crowded.
@dthatcher7 I agree, I generally use 20mhz over 40 bc 20mhz, which goes farther than 40mhz, I just generally use 2.4ghz for like camras or if stuff can't connect to the 5ghz band
Wrong type of fiber, thats made for aerial runs
I can’t wait until AT&T fiber comes to My area . I saw a plain for fiber for $35.00 a month. Which is not bad considering. I currently have service with AT&T. . I had internet from spectrum & it was okay but they started raising there prices. So I ended up dropping them & switched back to AT&T . Most parts of Ohio have Fiber from AT&T already .there is a new competitor in My area called metro net . I don’t anything about them . I’m sticking to AT&T.
No drip loop and no silicone. It should be clear tracked on the inside.
Sound like you got a crappy reps! You can call in and have them sent you another tech
Mine was installed directly on a outside wall so I didn’t have the cable running like that
Yeah, sorry, looks like the sloppiest job I have seen. You did not get the A student in trade school, you got the one that was always late and didn't give a you know what.
So who would you go with instead of ATT fiber. I don't want to do anything but turn it on and run it.
I get you were not happy with that install. That sucks and I'm sorry about that. You and the technician should have discussed how the work was going to be preformed, if you didn't like it you should have declined the instal. The material that your home is made of looks as though fishing the cable wouldn't be possible anyway. If it makes you feel better you should see how homes are wired in Cleveland. You should see what a house looks like after it's had AT&T DSL, AT&T fiber, Spectrum, Dish network, Direct TV, and Wow Cable all installed on one home. It's not pretty at all.
Every installation from outside in is different based on the home and the facilities in the neighborhood. Looking at the exterior of your home and how wiring is already ran to your home it looks aerial. You don’t get an outside box with aerial at least back then anyway. That would have been and extra unnecessary splice point. Doesn’t look like you have a attic space and everything is just going up on your roof. If there is no access to drop a wall per what att allowed and what a technician had access to then a wall drop may have been unlikely anyway. Where he drilled and came through could have been better and sealed yes but where the current coax cable is and just run on the floor, stapling the fiber to the wall seems a little more professional to me, cable just happened to be black. He could have terminated and placed the ont right where it came through the wall to eliminate the black line on the baseboard but there is no power source to plug it in there but then you would have the issue of running another line to the modem anyway so back to the same issue. And yes unfortunately at the time, those covered plates were discontinued though they seem to look better and provided better protection. The newer mounts were not built to have a cover. Customers don’t understand that they do not have preexisting fiber coming into the home like you have preexisting cable wire and data wire from when the home was built so its not as easy as common sense says it should be. And to say you cannot get fiber service from any other service provider, well…
Good info thanks, my neighbor just had his ATT&T fiber installed and my 5 year old could have done a better job managing the fiber cable install .Sloppy job AT&T
Power drill straight through the interior for a random entry point on the exterior wall is utterly sloppy indeed. I'm not fortunate enough to get fiber at my address so I'm still using Spectrum cable. Before the Spectrum tech was scheduled to come out for that install, I pre-ran coaxial under my crawlspace coming up between the drywall to terminate the connection at a wall plate in my bedroom. When the installer came out to determine where his line would hook onto the house, I crawled back under the house to feed the unterminated end of my pre-run coaxial to him out through the crawl space vent. He nailed down his line under my facial boards until the run was directly on top of the vent and then straight down the wall where he terminated both lines with a coupler. It's the cleanest install anyone can ever hope. When fiber is available for my address, I'm going to try to do exactly the same.
😎 cool
As a tech, this is a good install! Never satisfied customers
Yea right !!!! He left that man’s house looking like shit ! Lol
@@Cyber_plays1810 reminds me of the time I opted to pay Spectrum $150. extra to run one extra outlet to a back bedroom. When I got home I checked his work. I didn't get a new wall drop. I got a splitter in the box to the adjacent bedroom, a hole punched through from the donor box through the closet wall of the bedroom needing cable. The drywall in the closet had a big blown out hole from the ripped drywall paper and gypsum. Then he staple the cable to the baseboard and ran it out of the closet and around the room to the TV. At least it was white cable. He was so thoughtful. I was ticked off, called, complained, was told sorry. Uh that's not going to cut it come get your crap and get it out of my house and cancel my account. Sir, I can credit your account the $150. I thought so. I then had to do the job myself with a wall drop in the right location. Even used their coax. I get though. Techs want to be in and out and don't want to play in the attic. That's fine, I would want to do it as easy as possible myself. But don't charge me $150. to butcher my house
@@fauxque5057 God, you're insufferable. I ain't even a tech and you sound crazy. Get some friends and stop harassing cable technicians lmao
Where’s the install?
It’s pretty upsetting they don’t seem to care about how hard it is for the customer to hook all this up. Especially when you have no idea what you are doing. They could do A LOT BETTER by making sure they install it. I had to yell at somebody on the phone to get somebody out here to do this for me. Got my wifi in the mail 3 days ago and still haven’t been able to have internet :/ waiting for tech to get here now
How was your experience when they showed up, my tech is coming tomorrow and not sure what to expect, I don't get how they can just send you a router and say "figure it out"
What would you recommend at&t fiber or Spectrum Internet?
Fiber provides much better service than coax cable. On the other hand, I think Spectrum has no data caps on any of its plans, while AT&T only has no data cap on Gigabit.
AT&T fiber optic installer is at my renters place next door as I type. She stated that is is a safety issue to crawl under my house to run the cable. Bogus. Spectrum did. This woman just wanted to drill a hole in my wall and install, dust her hands and split. But nope. My brother in law needs the internet to work from home ASAP. So he decided to go into the crawl space and do her job and run the cable to his desk. It’s a small side apartment. Sad that this world has created lazy millennials. We pay hard earned money for sloppy and lazy service. Sad. This is in Southern California by the way. My in-law should receive a discount. Won’t happen. But AT&T will receive a sad sad survey/ review. Don’t let their employees do whatever they want to do. It’s your house and you are paying AT&T good $$
does ATTT have follow up after the instal is completed to ensure it's to their standards? I installed satellite and uverse years ago, and if a new- kind of odd installation went through...... i recall someone coming behind me to check on it. maybe not everytime, but often. Like everyone below is saying, their pushing target efficiency per installation. So it becomes standardized. I came across your video becuz I'm looking into switching my parents house from Uverse to Fiber. No wall drops, fishing, or brick penetrations... it's all plumbed. but I believe they have to trench the fiber to the house. edit: yeah he biffed it on the black cable / no sealant.
No follow up whatsoever. Knock em out and move on.
You have a stucco house what did you expect as far as mounting? Now after that yeah a ont housing box would’ve been better.
If you still have the same setup you should have AT&T come out and fix it. First off, the service loop needs to be in a protected housing. I don't care what anyone says. Your cables, whether they are traditional CAT 5,6,7 or fiber, will breakdown much faster when subjected to the elements. Even though this is an upgrade they are supposed to fish the new cable through your walls to where your access point will be. Either the person that came to your house is stealing equipment or they are just trying to cram jobs into a tight schedule so they don't lose their job for taking too long. This is sloppy work.
Wrong!
@@ericsnell68 You might want get your facts straight because the tech that came out to my house did exactly what I said should be done.
Not having a protecting housing was exactly how att and the engineers implementing the process said it could be. The service loop in a housing is protecting nothing when you have the exposure of the rest of the wiring hanging through the air. That technician that did what you said should be done only did it to not go back and forth about well what you felt should be done. As far as supposed to fish it to where your access point is is wrong too. If you have a preexisting line to where your access point is from cable or old att internet that may be useable that’s one thing. If you have no access to drop a wall bc your ac unit is in the way, you have not safe crawl space or whatever obstruction is in the way, its not happening.
This a standard install, providers are on the techs neck to hurry and save money and materials, techs do what they gotta do. You want a better job do it yourself or pay someone to do it.
I was willing to pay but ATT doesn't offer any paid install services. You have no way of knowing what kind of install they will do until they do it. I wager that if I called up ATT and told them I was going to do my own fiber run they would say that's not supported, it has to be their wiring?
@@dthatcher7 Hey, I did install my own fiber under my siding up into the attic to my server rack for the 320. Can't see no wires outside or inside. I found the type of fiber that they used on an ATT forum and ordered a 100 foot cable. The tech just had to install the small box outside and the fiber plate in the closet.
@@jamesvarney2658 Nice! What kind of fiber is it?
@@dthatcher7 I ran OFS Interconnect EZ-Bend Optical Cable SCA to SCA 100FT White, that I bought from ebay.
The customer every tech dreads 😂.
Agreed, sure the guy could have done a cleaner job, but half of the stuff he complains about is out of the technicians hands, also you don't want to see any wires? Why not hire a low voltage/electrician to do wall drops for you?
@@NOT1ME2BLAZE exactly or if you he knows so much, do it himself.
I do commercial installs for ATT and every now and then we'll work in old, hard capped ceilings and we struggle to get their fiber line in and when we finally do, the tenant will want it down their wall or something Like.....contact your building maintenance.
@@OhEdweezi right.. provide a means and a way.. conduit with a pull string… something. I worked at AT&T too.. glad I got the hell out of there.
@@jqsqueue right! I had a tenant complain because we ran his line above their drop tile T bars and he said we should install EMT above the T bars cause it would "look more presentable", like, who's going to open your drop tiles sir. I'm getting out the telecom industry soon too.
Thank you for your install video. I’m a senior and have been searching for installation info for a while and it seems so involved. They say it takes 4-6 hours which blows my mind. I have a whole in my floor from cable installation many many years ago. I assume I can use that entry point and from the looks of things it would seem that adding the ONT box directly above that would be a plan and minus the black wire along the baseboard. That box seems self contained so where does all those hours come from? I tried to google the inside install information versus outside info. Please advise your experience. Thanks for your info presented in a clear concise manner.
The thing to remember in your scenario is that of access... the technician may not want to go into an attic or crawlspace, so if the hole in the floor goes to a crawlspace, he may insist he has to drill through the nearest outside wall, especially if he wants to knock your job out quickly. Just tell him when he gets there you've got a hole in the floor and you want him to run it through that. He may just go with it and you'll be set. Better yet, call AT&T before the install visit and tell them that you want the tech to run the wire through the crawlspace/attic/whatever the situation is. So you aren't at the mercy of whatever the tech feels like doing when they get to your house. In my case, the install didn't take long. If they are quoting you 4-6 hours, maybe AT&T has to do some outside work at the pole first. Or maybe AT&T is allowing extra time for the tech to do a nice install.
@@dthatcher7 or run the cabling in your house yourself.
@@dthatcher7 yea that's what I was thinking.. they don't want to go into a crawlspace if they don't have to
The old ONT brackets that were pictured are no longer available. Wall fishing isn’t provided, lines come through the wall or through floor board if there is a crawl space. No fishing inside walls. Probably could have used a terminating box and flexible fiber line inside versus drop.
Offering $275 in reward cards if you add all promo codes and $150 cashback site for fiber service. So 300mbps comes out to $235 for 12 months or $19.58 per month.
AT&T here in Biloxi, Mississippi recently told me they no longer go up into attics to do wall drops. The new service would have to be run exposed on the outside of my house; come down the wall where I wanted the new service; drill a hole into the exterior wall and then insert the new cable through that wall where a new wall jack would then be installed on the opposite side of that exterior wall in my bedroom where I wanted the service installed. I decided not to do the upgrade. I might consider cable modem high speed service and see how they would install their service. Could fiber optic cable be dropped down an interior wall in a home then a jack installed on that wall like my current phone and cable TV jacks are installed? It would look so much better than the way your tech installed your service. I can receive AT&T fiber optic 75 mbps service in my area.
Honestly what I would do, is bring the service into a garage or utility room of some kind, and put the ONT there (the box that converts from fiber to ethernet). Then run Ethernet (CAT6 or better) from there to wherever you want the modem. You can pay someone to run the Ethernet in the wall and look all nice. The history of all this is, in the past when landlines were big, you built your house with CAT3 telephone wiring back to a network interface box on the outside of the house. But building a house with Ethernet never caught on, primarily because of wifi. This is why telephone runs in most houses look so nice and modern fiber installs look so janky. Eschewing Ethernet for wifi is fine but it leaves the problem of having to bring the network terminal (in the case of fiber, the ONT) inside the house to where the wifi router is. At this point you can't even get an outdoor ONT from AT&T anymore. AT&T is even testing modems that take the fiber directly. So what you have to do is what I said above, have them bring the fiber into a garage or utility room of some sort. Then pay for a nice Ethernet run from there to where you want your modem. So fiber->ONT in garage/utility->Ethernet jack in garage utility->Ethernet jack wherever you want your modem->Modem. What if AT&T ditches Ethernet altogether with a fiber modem? Then you've got to run your own fiber, or put the modem in the garage, turn off the wifi, and run Ethernet from that to a separate Wifi access point in your house. Buying a better Wifi access point is a good idea anyway since the Wifi included with modem/gateways these providers give you is very basic. You set the Wifi router to Access Point mode and turn off Wifi on the AT&T gateway and you are good to go.
The tech that came to my house wanted to drill holes through the wall as well as run other cat 6 wires around the outside of the house. No. Sorry to waste your time. You can mount your crap here and that's it. If you can't I will just stick with Spectrum. I have no interest in your router and wireless. Sir we require you to use our Router. OK. It can stay out in the garage next to the access point and I will tie it into my network. He agreed since it saved him time and he was unwilling to do any wall drops. You don't have to accept their "technicians" easy way out.
AT&T doesn't go into attics or do wall drops because of past damage by techs that cost AT&T to have repaired. As to placement of the ONT, putting it anywhere inside the home curtails any tech from testing a fiber on a trouble report unless the homeowner is home. Our phone company uses outdoor ONTs connected to a fiber drop pulled through a buried inner duct. They then run Cat6 house cable to the location we want. Then, it's an easy matter to plug a Cat6 cable into the RJ45 jack and plug the other end into the router. So if there's any trouble, the tech has access to the ONT, and we don't have to be home for that part of the test.
The tech did what he’s supposed to do, techs were told to run the fiber straight into the house to save money. The router has whats called band steering, it detects which radio each device has and steers it to the appropriate radio. Theres no need to separate the bands, its recommended to leave it but thats a choice you make.
It’s not to save money it’s to prevent more splices on the line 🤣🤣😂 but okay
That’s a pretty bad install. I wouldn’t have accepted that.
They push efficiency not quality
I have issues on my 2.4 too. At best 70mbps down. On 5 I get 450 down. Spectrum/Charter
Yeah 70 is maxing out a single 20 mhz channel on 2.4Ghz
Thanks for your video. You get faster speeds than I do and I just got AT&T Internet 1000. WIRED I average maybe 200Mbps Down (many times less than 100Mbps) and 300Mbps up, pings avg. 30ms. Not what I'm paying for! Of course AT&T only guarantee's speed at their gateway/modem/router an Arris BGW210-700 same as yours . Total bullcrap AT&T!