VMG - Veterinary Management Group
VMG - Veterinary Management Group
The Veterinary Management Group is the representative body for all those working in management and leadership roles in the veterinary sector. We champion the personal and professional development of people and practices.
Пікірлер
"Promosm"
Thank you Thom for the great presentation ... thank you too VMG
Promo`SM 🙄
🤣 Promo sm
Really useful update - thank you Stuart
GENERAL TIPS 20:02:49 Louise: if Accounts is not your strong point, we recommend sitting with an Accounts person, who is able to talk you through how accounts side of a practice work. There are many other CPD avenues in this area too. 20:04:05 Matthew: A good book is in the reading list called Accounts Demystified... 20:04:22 Kerry: If you bring in notes, make sure you can read them easily - you won't want to be sifting through tiny written notes when you are being questioned. 20:05:39 Louise: Again, if you don’t work within an HR area… and some practices use an outsourcing company… That’s fine, its all about knowing exactly where you could find the information 20:25:06 Kerry: The CVPM definitely made me want to carry on the learning experience. From the CVPM I them did a Certificate in Professional Management and an MBA. The CVPM started me off!
SCENARIO 3 - STRESS 19:53:35 philippa: I would have had a few informal chats to try and see what’s affecting her and if there is anything we can do to help, begin to say that this is affecting work and we may need to go down a formal route 19:53:37 iPhone: regular updates with staff memeber re wellness and how we can help her back to work if appropriate, alter shifts or days as a phased return if appropriate 19:53:43 Lucinda: Ask them if there is anything you can do to assist them on a practical, and wellbeing way - ask them how often you would like them to receive check-ins 19:53:49 Nikki: Would have kept in regular contact. Look at occupational health review. 19:54:08 Nikki: Look at staged return to work 19:54:14 philippa: in the hospital I work in we offer racing welfare support if the need any help from therapists etc 19:54:15 Lucinda: review your well-being and health review for all of your staff, maybe contact local support networks 19:54:56 philippa: Ensure if the stress is from work then do policies/working practices need changing if it is having a negative effect 19:54:58 iPhone: keep accurate records on file of all confact 19:55:06 Lucinda: implement your findings - often employees see reviews but not feel confident in actioning changes
SCENARIO 2 - ESCAPED DOG 19:49:58 Nikki: Send someone in vehicle after her with a lead 19:50:12 Rachel: Secure all exits. 19:50:15 philippa: Ensure that the way the dog escaped has been resolved so nothing else escaped to, send some back up 19:50:26 iPhone: get a lead and send staff member to go in direction with car, contact owner if can’t be caught or won’t come to staff member 19:50:30 Lucinda: What kind of dog, any notes on behaviour - dispatch someone with a car, dog lead, treat to help catch the dog 19:50:50 iPhone: poss contact local practices incase handed in there 19:51:15 iPhone: again a full report of incident once patient safe 19:51:19 Lucinda: contact the owner, find out more about the dog, has it done it again. contact the police if time moves on and your are in a busy town/city 19:51:39 Nikki: owner contact. Check no other fall out - ie went through reception and seen by other clients. policy review 19:52:03 iPhone: put out on practice face book with client consent 19:52:15 philippa: If you can’t find it on the day, let other practices know and try and get the word out 19:52:17 Lucinda: contact dog warden, police, other practices, RSPA - issue microchip etc - use social media to advertise 19:52:43 Kerry: Remember that you need to review your policies after nearly all of the scenarios, just like you would in real life.
SCENARIO 1 - INJURED VET 19:46:33 Rachel: Contact the hospital. Contact family members. Ask where the animal is located now and is everybody out of harms way now 19:46:35 Nikki: Contact next of kin finding where vet went 19:46:39 Lucinda: Firstly ask which hospital that your vet assistant has gone to - ensuring their wellbing is first priority. Secondly look up the emergency contact details for that vet assistant. 19:46:58 iPhone: contact Hosp, contact emerg contact, check vehicle is secure at site and that client and patient ok 19:47:11 philippa: Ask the owner which hospital the assistant had been taken to, get contact details of next of kin and let them know 19:47:13 Nikki: Do we need continue with visit. 19:47:24 Lucinda: Then ask your client if they are ok, has anyone else has been hurt, if the call was an emergency one what needs to happen next. 19:47:41 iPhone: aks how it happened were they there did they see it h and s 19:47:57 Lucinda: Accident report 19:48:01 Nikki: report on incident, RA so avoided again 19:48:02 philippa: Once everyone is reported at ok make sure health and safety paperwork is done possible a RIDDOR if person stays in hosp 19:48:22 Lucinda: If they have gone to hospital and been badly hurt it may result in a RIDDOR report 19:49:40 Lucinda: Ask if she took a mobile phone with her.