If the customer ends up being faster than the cashier, do they get her job? In the U.S., there are plenty of self-service checkouts. I've never seen any racing with the cashier checkouts. In this instance, it looks like the customer still does most of the work since they're putting the groceries on the counter and might also be bagging. The least friendly cashiers I've dealt with is in Switzerland. There are stores where the cashier does nothing other than scan. Customers weigh and tag produce, load the groceries and bag the groceries. Aside from scanning and taking your money/credit card, they'll throw bags at you if you need them. No service with a smile. Some are as cold as ice.
@alexandercalle4202 Жыл бұрын
dont like that system
@matthewheben6161 Жыл бұрын
This is no use really if the cashier is slow af, why should the costumer make up for that. 5% off would be a nice offer for the costumer to do this at least.
@kayseljeseth1476 Жыл бұрын
The actual performance for actual operation does not support your claim. The Duo checkout does increase the in-store actual throughput from 800-900 items per hour to about 1800 items per hour. For Trio the throughput increase to more than 3000 articles per hour. There are some requirements to achieve this though, like a larger packing area and self-bagging needs to be used. A typical Walmart cashier can do about 600 articles per hour and 830 at top speed. Hence, HybridCheckout offers a three-fold increase in throughput for US conditions. For self-bagging, like in the Nordics we offer a two+ fold increase. We have white papers and test documents on our web-site. I suggest you read those to learn more.
@matthewheben6161 Жыл бұрын
@@kayseljeseth1476 Still seems like a upside down thing to do to not train the cashier up to top speed in the first place.
@kayseljeseth1476 Жыл бұрын
@@matthewheben6161 For the retailer the benefit is huge as the checkout area cost is reduced with approx. 50%. For the shopper the line speed is doubled and they can spend more time shopping. For the cashier he/she will work more with payments and taking coupons and service tasks. Also, less lifting is a benefit for the cashier. Please do read the actual operational information and white papers to learn more.
@liamsmithrowe Жыл бұрын
it looks better than customers are at a loose end
@rayossmiossboss2402 Жыл бұрын
Aldi ist schneller
@kayseljeseth1476 Жыл бұрын
I have heard that Lidl is the faster one. :) When it comes to checkout speed HybridCheckout is #1 - no contest.
@haithammustafa62022 жыл бұрын
It's not safe for me
@khnakhna1972 жыл бұрын
Mujhe jop chiyia amreen Maine 12pass
@petersmith97852 жыл бұрын
Supermarket chains in Australia have a lot of self serve checkouts & they seem to be forcing everyone to use them instead of being served by operators or clerk's as they're known in America give me good old fashioned service with a smile any day!!
@ryanstafford46572 жыл бұрын
It's in the us too we have more and more self checkouts and less cashier's every year
@wanggang38852 жыл бұрын
Why do Norwegians say hi-hi and not just 'hi'
@kayseljeseth14762 жыл бұрын
Not sure. Maybe because people in Norway often live far away from other people and populated towns/villages. It's like one "hi" for greeting and one "hi" for see you around in a looong while? For sure, we do not spend lots of time saying "hi-hi" anyway. :)
@MultiSUPERLATIVO2 жыл бұрын
This only helps a little bit. Of course. The best invention, though, is the Walmart's bag hanger. Cashier scans the items and immediately put them inside the bags !!!!
@kayseljeseth14762 жыл бұрын
"Best" depend on definition. :) If you prefer to watch the cashier work, the Walmart checkout is best. According to a Walmart store manager (New Jersey) the best Walmart cashier can perform up to 850 items per hour on a good day. This HybricCheckout Duo allows an average cashier and shopper combined to perform about 1850 items per hour. Done, in less than half the time basically. We, consider that to be the better solution. A HybridCheckout Trio does up to 3000 items per hour, so it has higher throughput per cashier, but then two shoppers are involved at the same time. The single shopper will experience about 1500 items per hour in a Trio checkout, or about twice as fast as the Walmart hanger checkout.
@MultiSUPERLATIVO2 жыл бұрын
@@kayseljeseth1476 The specific checkout boy in this video was just to illustrate, the guy is fast. My main purpose is to describe the bag hanger itself, which I could not find on youtube.
@090219834 жыл бұрын
This would be fun in a Aldi to try and beat the cashier
@kayseljeseth14764 жыл бұрын
Yes, in fact we do see friendly competition frequently as the cashier and shopper start to interact. Hint: while a fast shopper may perform almost as fast as the cashier in "normal mode", the cashiers most often can scan much faster in "top gear". :)
@kayseljeseth14764 жыл бұрын
@@browncatwithblurredbackgro2461 Well, this happens most often when the cashier and shopper mutually starts to increase the speed. There's absolutely no requirement for the cashier to increase their processing speed unless they want to. Our surveys from asking the cashiers about operating HybridCheckout is that they prefer that the shopper is scanning rather than standing by only. The standing by shopper is more stressing to the cashier in fact. Further a polite shopper will pull the heavy items and scan these to remove the burden from the cashier.
@Edelweissflowerland4 жыл бұрын
Love you girl
@barcodeBoy666-Barcoded4 жыл бұрын
Very nice video and cashier !!
@Arounadabout4 жыл бұрын
nice video
@fanatik21344 жыл бұрын
In Gemany the people dont do this they are arrogant and snobs trust me i am a German
@a647384 жыл бұрын
Something is seriously wrong with your QLED if it has visible blooming at all... I have never seen any other QLED looking anything like that.
@kayseljeseth14764 жыл бұрын
Finally! After about seven months with complaints and arguing about the lackluster performance of QLED the reseller / Samsung accepted a return and I have received the full payment back from the reseller. The new LG C9-65 installed last week is amazing and the picture quality, the color contrast, the lack of white/colored blooming in the picture makes me wonder why I ever considered QLED. It was awful! OLED is amazing in comparison. QLED is tiring on the eyes and leaves a noisy impression for any dark sections of any HDR video, while OLED is perceived as natural and warm in a much better way - in my opinion. And the dark details are in another class of course. Some testers say that QLED is on par with OLED for dark sections. This is simply not true, unless the test picture "hides" the blooming problem by not showing the very visible blooming around light objects. Samsung QLED does not meet it's promises for a "perfect picture", their marketing are cheating on you. Do complain and require that you get a refund if you are not happy with QLED. Samsung do not deliver what they promise to deliver. Still, for watching old movies I will keep my old Panasonic HD Plasma though. :)
@Talwyn_Wize4 жыл бұрын
Not a problem I have experienced, though I've heard a few that had the same issue with Netflix. Netflix has its own subtitle-option for removing the "bloom" substitle problem now, at least, that fixes the issue. I suspect you have a faulty screen if it's not just there you experience it, though. Regardless - if you run Netflix with the option on, does it help in that exact situation? Just curious.
@kayseljeseth14764 жыл бұрын
The TV has been with InfoCare (service) two times, they have swapped the panel, it has been updated to the last version and it's the same. The problem is very well known and many customers are complaining about the issue. There's no new NetFlix option to change the subtext appearance that solves the problem or "blooming" option as far as I am able to see. There are a number of suggested solutions "out there". None helps, except a minor improvement with the Netflix subtext options set to yellow on black and a small font. I suspect Samsung is in fact spamming customers/discussions who complain with fake fixes to smooth-en the problem and to make it somehow less present. The fact is that QLED as experienced by many customers is useless with HDR and NetFlix. No solution is available.
@jane92404 жыл бұрын
0:48 It didn't beeb?
@kayseljeseth14764 жыл бұрын
The audio is not perfect and the short (200 mS) beep is lost as a result of this. In the checkout there's a detector that will warn if there's no scan (beep) whan an item is passed by the scanner.
@barcodeBoy666-Barcoded4 жыл бұрын
lol
@samfiles73954 жыл бұрын
That looks like a lot of fun!
@barcodeBoy666-Barcoded5 жыл бұрын
Great scanner and nice cashier
@kanenas77475 жыл бұрын
In my attempt through the official Samsung Service in Greece for fixing a serious bproblem with my Samsung Tv QE55Q7FN wich i own , they gave me the answer that the problem will be solved if i change the settings of the screen. The setting that have made from the service didn't fixed the broblem but only hide it and the solution they gave me destroyed the resolution of the image and the HDR+ is always on function. In every set of settings in every tv there must be the right function for each user The thing that the Damsung in Greece recomend to have certain settings and not what i want ..which was why i in first place baught that tv ...this makes Samsung unreliable Ι hope you will do all the appropriate moves so the problem that i have with my tv will be solved
@matthew69945 жыл бұрын
Mine looks nothing like that with subtitles, must be either your settings or more likely a sub-par panel
@kayseljeseth14765 жыл бұрын
There are thousands of pages with articles referring to this problem with QLED and HDR + Subtitles. No setting can solve the issue. The panel was changed a week ago (they claim a pixel fault), and the problem is the same. This is a hardware/image processor issue that Samsung simply do not want to fix. It may be too expensive to swap the motherboard on thousands of V sets. Also, this may render the specs less favorable and this may lead to more complaints also. QLED Sucks. Samsung is using the consumers as their test laboratory. My old LG Plasma from 2007 is way better to watch than the $3000 Samsung "TV". See this also: kzread.info/dash/bejne/i52u06mcaMWWf7w.html And this: us.community.samsung.com/t5/Qled-and-Frame/Brightness-changes-with-subtitles/td-p/415050/page/31 KZread/Google : "Samsung Qled Subtitle Brightness problem" People have even started a petition about this issue: www.change.org/p/samsung-samsung-update-on-qled-tv-s-local-dimming-problem
@matthew69945 жыл бұрын
@@kayseljeseth1476 A quick Google search for forums would highlight never ending issues with all modern TV's. All technologies have their advantages/disadvantages and don't forget from the many thousands of these TV's that get sold, a tiny minority of these people experience the same problem - You were just unlucky. If you click on your first link, you will see i actually commented on this video and also linked an upload of my own Q9FN with subtitles in a dark background to highlight the differences and to this day experience no issues and the backlighting and does as it was designed to do. Looking at your link from petition, the first image highlighted shows an obvious fault with that one TV, such as with your TV but not as a whole and is not a hardware/image processor issue with the entire range. TV's can develop numerous faults, which is why every TV comes with a guarantee! If you look for problems, you will find them. Also remember the QLED technology works completely differently to say LCD and your classic Plasma would look completely different to a modern TV. kzread.info/dash/bejne/jH6Gzo-BpZSxc9o.html
@kayseljeseth14765 жыл бұрын
@@matthew6994 The problem with Samsung QLED is VERY real when viewing HDR media with subtitles. This is not a fixation on minor problems or existing "all modern TV" issues, coming from preferences or bias. In short I believe the Q9 is an amazing TV when it comes to daylight scenes, SDR, 4K, usability and most other properties. The brightness issue is however a major obstacle and is a true showstopper for this TV, if you are viewing media with subtitles and that is HDR coded. The brightness going up and down all the time is very much real and it's extremely annoying. I have no interest in making up a problem as I do not have time to mess around and therefor basically bought the top-of-the-line model right away. So, I disagree completely and this is not about "luck", it's about a technology/implementation that has failed miserably. This behavior is repeatable and is seen on most QLED Samsung TV sets in fact. In many countries subtitles are not used, so if this problem affected all countries like USA, UK and other countries Samsung would have been forced to fix it. Further it's an example on how Samsung again is using the consumer base as their test laboratory without accepting their fails when they introduce TV's that are not ready for the market. For your information I have sent my set to repairs the second time around and I will continue until I get a refund. Due to the complete lack of Samsung feedback and lack of responsibility I will not buy another Samsung branded product ever again. I would be forgiving if Samsung accepted their ***ew-up and accepted a full return, but they simply could not care less about their customers and want me to pay the consequences from introducing this miserable technology. The foot stand is another example on how Samsung ships products not tested properly. It's simply not possible to get the TV to be mounted levelled. The TV will tilt to either side because the mount is to weak and cannot be adjusted. Just to mention. My hope is in fact hat the problem is resolved by Samsung asap, as this would solve the issue with the least problems for me. As said they will are likely not going to fix the issue because the cost per set would be preventive for them.
@matthew69945 жыл бұрын
After watching your original video again and viewing the pic from the forum link in your last comment, that's certainly not acceptable and not surprised you are unhappy (i would be too as you say those issues when viewing HDR content completely ruin the whole viewing experience and not to be expected with a flagship TV or any TV) and will be interested to know the outcome, seeing as your TV is still under guarantee, you've already had a replacement with the same issues and you seem to know your stuff. Easiest thing in your case will be to get a straightforward refund and get a different TV like an LG OLED TV (Which have their own issues), otherwise would recommend escilating this higher up direct with Samsung if you get no joy with the seller as i previously had a seperate issue with a Samsung TV, (non picture related) and after a lengthy letter via email to the seller, got directed to Customer Escalations department of Samsung UK who escilated my complaint further to PA/Directors/Samsung president and found them very helpful. professional and ended up getting a full refund for a TV that was way out of guarantee. This was a relatively quick process done via email back and forth. I've not looked looked at mine yet, but would be interested to know what panel code yours is (aparently shown on side of the box) the size of your TV in question, country your TV was purchased and from what retailer. Mine is a 55'', was purchased at Richer Sounds in the UK in April 2019 and (like with all previous TV's i've owned to date) to put my mind at rest, from day one, ran a serious of tests including - Dirty Screen Effect, Local dimming tests, LCD Backlight Grey Uniformity Test, Real 4K HDR Test Pattern: Brightness stress test, light bleed and blooming tests as well as viewing a variety of content from various streaming sources SD, HD, 4K and HDR broadcasts with and without subtitles and all detected no issues. Guess i must be one of those that has a good panel, as i know there is panel lottery that unfortunately effects all modern TV's.
@PCMAGAZINEHD5 жыл бұрын
What update u have
@kayseljeseth14765 жыл бұрын
Got it back from service yesterday. Version: 1251. Says it has no newer updates. From reading hundreds of pages about this problem, it's pretty obvious to me that this problem cannot be easily fixed. It may be a hardware / firmware "locked" issue with the image processor that requires hardware changes. Samsung is likely awaiting the user to give up protesting, and avoid actually fixing the problem. I will NEVER buy a Samsung branded product again. Samsung are using the users as their testing lab and they could not care less about their customers appearantly.
@jcontreras031455 жыл бұрын
It started with making u bag the shit, and now they have you scanning the shit. Next, you'll be restocking the shit to replace the shit you took off the shelves. What a crock of shit. Customer service has gone to shit. That's why I have my shit delivered because im not doing that shit. SHIT!😊
@lnteIIigence6 жыл бұрын
1:00 "Now pack your shit up, I have other customers waiting!"
@kayseljeseth14766 жыл бұрын
Well, this is the method and process that is very much the common way checkout is done in Scandinavia. If you do self-service checkout you have to do the packing yourself anyway. With HybridCheckout the cashier is present and may resolve any self-service issues instantly.
@thibaultmol2 жыл бұрын
Right but usually as the cashier is scanning your things. That's your time to put your stuff away. Now you don't have that time
@castlev19866 жыл бұрын
them beeps make me think of a pong game.
@RD-lv2zj6 жыл бұрын
Wow
@chanwaiming296 жыл бұрын
wow! Intelligent. Self-serve combined with main lane checkout. Customers can get out of the store quicker while it eliminates shoplifting at self-serve checkout. 👍
@kayseljeseth14766 жыл бұрын
Thank you.
@thatsme85803 жыл бұрын
I hope you are being sarcastic
@75503755032 жыл бұрын
WM: A 'quickie' ? 'Guests' are never really in such a hurry if there's a friendly & sincere attendant?
Пікірлер
If the customer ends up being faster than the cashier, do they get her job? In the U.S., there are plenty of self-service checkouts. I've never seen any racing with the cashier checkouts. In this instance, it looks like the customer still does most of the work since they're putting the groceries on the counter and might also be bagging. The least friendly cashiers I've dealt with is in Switzerland. There are stores where the cashier does nothing other than scan. Customers weigh and tag produce, load the groceries and bag the groceries. Aside from scanning and taking your money/credit card, they'll throw bags at you if you need them. No service with a smile. Some are as cold as ice.
dont like that system
This is no use really if the cashier is slow af, why should the costumer make up for that. 5% off would be a nice offer for the costumer to do this at least.
The actual performance for actual operation does not support your claim. The Duo checkout does increase the in-store actual throughput from 800-900 items per hour to about 1800 items per hour. For Trio the throughput increase to more than 3000 articles per hour. There are some requirements to achieve this though, like a larger packing area and self-bagging needs to be used. A typical Walmart cashier can do about 600 articles per hour and 830 at top speed. Hence, HybridCheckout offers a three-fold increase in throughput for US conditions. For self-bagging, like in the Nordics we offer a two+ fold increase. We have white papers and test documents on our web-site. I suggest you read those to learn more.
@@kayseljeseth1476 Still seems like a upside down thing to do to not train the cashier up to top speed in the first place.
@@matthewheben6161 For the retailer the benefit is huge as the checkout area cost is reduced with approx. 50%. For the shopper the line speed is doubled and they can spend more time shopping. For the cashier he/she will work more with payments and taking coupons and service tasks. Also, less lifting is a benefit for the cashier. Please do read the actual operational information and white papers to learn more.
it looks better than customers are at a loose end
Aldi ist schneller
I have heard that Lidl is the faster one. :) When it comes to checkout speed HybridCheckout is #1 - no contest.
It's not safe for me
Mujhe jop chiyia amreen Maine 12pass
Supermarket chains in Australia have a lot of self serve checkouts & they seem to be forcing everyone to use them instead of being served by operators or clerk's as they're known in America give me good old fashioned service with a smile any day!!
It's in the us too we have more and more self checkouts and less cashier's every year
Why do Norwegians say hi-hi and not just 'hi'
Not sure. Maybe because people in Norway often live far away from other people and populated towns/villages. It's like one "hi" for greeting and one "hi" for see you around in a looong while? For sure, we do not spend lots of time saying "hi-hi" anyway. :)
This only helps a little bit. Of course. The best invention, though, is the Walmart's bag hanger. Cashier scans the items and immediately put them inside the bags !!!!
"Best" depend on definition. :) If you prefer to watch the cashier work, the Walmart checkout is best. According to a Walmart store manager (New Jersey) the best Walmart cashier can perform up to 850 items per hour on a good day. This HybricCheckout Duo allows an average cashier and shopper combined to perform about 1850 items per hour. Done, in less than half the time basically. We, consider that to be the better solution. A HybridCheckout Trio does up to 3000 items per hour, so it has higher throughput per cashier, but then two shoppers are involved at the same time. The single shopper will experience about 1500 items per hour in a Trio checkout, or about twice as fast as the Walmart hanger checkout.
@@kayseljeseth1476 The specific checkout boy in this video was just to illustrate, the guy is fast. My main purpose is to describe the bag hanger itself, which I could not find on youtube.
This would be fun in a Aldi to try and beat the cashier
Yes, in fact we do see friendly competition frequently as the cashier and shopper start to interact. Hint: while a fast shopper may perform almost as fast as the cashier in "normal mode", the cashiers most often can scan much faster in "top gear". :)
@@browncatwithblurredbackgro2461 Well, this happens most often when the cashier and shopper mutually starts to increase the speed. There's absolutely no requirement for the cashier to increase their processing speed unless they want to. Our surveys from asking the cashiers about operating HybridCheckout is that they prefer that the shopper is scanning rather than standing by only. The standing by shopper is more stressing to the cashier in fact. Further a polite shopper will pull the heavy items and scan these to remove the burden from the cashier.
Love you girl
Very nice video and cashier !!
nice video
In Gemany the people dont do this they are arrogant and snobs trust me i am a German
Something is seriously wrong with your QLED if it has visible blooming at all... I have never seen any other QLED looking anything like that.
Finally! After about seven months with complaints and arguing about the lackluster performance of QLED the reseller / Samsung accepted a return and I have received the full payment back from the reseller. The new LG C9-65 installed last week is amazing and the picture quality, the color contrast, the lack of white/colored blooming in the picture makes me wonder why I ever considered QLED. It was awful! OLED is amazing in comparison. QLED is tiring on the eyes and leaves a noisy impression for any dark sections of any HDR video, while OLED is perceived as natural and warm in a much better way - in my opinion. And the dark details are in another class of course. Some testers say that QLED is on par with OLED for dark sections. This is simply not true, unless the test picture "hides" the blooming problem by not showing the very visible blooming around light objects. Samsung QLED does not meet it's promises for a "perfect picture", their marketing are cheating on you. Do complain and require that you get a refund if you are not happy with QLED. Samsung do not deliver what they promise to deliver. Still, for watching old movies I will keep my old Panasonic HD Plasma though. :)
Not a problem I have experienced, though I've heard a few that had the same issue with Netflix. Netflix has its own subtitle-option for removing the "bloom" substitle problem now, at least, that fixes the issue. I suspect you have a faulty screen if it's not just there you experience it, though. Regardless - if you run Netflix with the option on, does it help in that exact situation? Just curious.
The TV has been with InfoCare (service) two times, they have swapped the panel, it has been updated to the last version and it's the same. The problem is very well known and many customers are complaining about the issue. There's no new NetFlix option to change the subtext appearance that solves the problem or "blooming" option as far as I am able to see. There are a number of suggested solutions "out there". None helps, except a minor improvement with the Netflix subtext options set to yellow on black and a small font. I suspect Samsung is in fact spamming customers/discussions who complain with fake fixes to smooth-en the problem and to make it somehow less present. The fact is that QLED as experienced by many customers is useless with HDR and NetFlix. No solution is available.
0:48 It didn't beeb?
The audio is not perfect and the short (200 mS) beep is lost as a result of this. In the checkout there's a detector that will warn if there's no scan (beep) whan an item is passed by the scanner.
lol
That looks like a lot of fun!
Great scanner and nice cashier
In my attempt through the official Samsung Service in Greece for fixing a serious bproblem with my Samsung Tv QE55Q7FN wich i own , they gave me the answer that the problem will be solved if i change the settings of the screen. The setting that have made from the service didn't fixed the broblem but only hide it and the solution they gave me destroyed the resolution of the image and the HDR+ is always on function. In every set of settings in every tv there must be the right function for each user The thing that the Damsung in Greece recomend to have certain settings and not what i want ..which was why i in first place baught that tv ...this makes Samsung unreliable Ι hope you will do all the appropriate moves so the problem that i have with my tv will be solved
Mine looks nothing like that with subtitles, must be either your settings or more likely a sub-par panel
There are thousands of pages with articles referring to this problem with QLED and HDR + Subtitles. No setting can solve the issue. The panel was changed a week ago (they claim a pixel fault), and the problem is the same. This is a hardware/image processor issue that Samsung simply do not want to fix. It may be too expensive to swap the motherboard on thousands of V sets. Also, this may render the specs less favorable and this may lead to more complaints also. QLED Sucks. Samsung is using the consumers as their test laboratory. My old LG Plasma from 2007 is way better to watch than the $3000 Samsung "TV". See this also: kzread.info/dash/bejne/i52u06mcaMWWf7w.html And this: us.community.samsung.com/t5/Qled-and-Frame/Brightness-changes-with-subtitles/td-p/415050/page/31 KZread/Google : "Samsung Qled Subtitle Brightness problem" People have even started a petition about this issue: www.change.org/p/samsung-samsung-update-on-qled-tv-s-local-dimming-problem
@@kayseljeseth1476 A quick Google search for forums would highlight never ending issues with all modern TV's. All technologies have their advantages/disadvantages and don't forget from the many thousands of these TV's that get sold, a tiny minority of these people experience the same problem - You were just unlucky. If you click on your first link, you will see i actually commented on this video and also linked an upload of my own Q9FN with subtitles in a dark background to highlight the differences and to this day experience no issues and the backlighting and does as it was designed to do. Looking at your link from petition, the first image highlighted shows an obvious fault with that one TV, such as with your TV but not as a whole and is not a hardware/image processor issue with the entire range. TV's can develop numerous faults, which is why every TV comes with a guarantee! If you look for problems, you will find them. Also remember the QLED technology works completely differently to say LCD and your classic Plasma would look completely different to a modern TV. kzread.info/dash/bejne/jH6Gzo-BpZSxc9o.html
@@matthew6994 The problem with Samsung QLED is VERY real when viewing HDR media with subtitles. This is not a fixation on minor problems or existing "all modern TV" issues, coming from preferences or bias. In short I believe the Q9 is an amazing TV when it comes to daylight scenes, SDR, 4K, usability and most other properties. The brightness issue is however a major obstacle and is a true showstopper for this TV, if you are viewing media with subtitles and that is HDR coded. The brightness going up and down all the time is very much real and it's extremely annoying. I have no interest in making up a problem as I do not have time to mess around and therefor basically bought the top-of-the-line model right away. So, I disagree completely and this is not about "luck", it's about a technology/implementation that has failed miserably. This behavior is repeatable and is seen on most QLED Samsung TV sets in fact. In many countries subtitles are not used, so if this problem affected all countries like USA, UK and other countries Samsung would have been forced to fix it. Further it's an example on how Samsung again is using the consumer base as their test laboratory without accepting their fails when they introduce TV's that are not ready for the market. For your information I have sent my set to repairs the second time around and I will continue until I get a refund. Due to the complete lack of Samsung feedback and lack of responsibility I will not buy another Samsung branded product ever again. I would be forgiving if Samsung accepted their ***ew-up and accepted a full return, but they simply could not care less about their customers and want me to pay the consequences from introducing this miserable technology. The foot stand is another example on how Samsung ships products not tested properly. It's simply not possible to get the TV to be mounted levelled. The TV will tilt to either side because the mount is to weak and cannot be adjusted. Just to mention. My hope is in fact hat the problem is resolved by Samsung asap, as this would solve the issue with the least problems for me. As said they will are likely not going to fix the issue because the cost per set would be preventive for them.
After watching your original video again and viewing the pic from the forum link in your last comment, that's certainly not acceptable and not surprised you are unhappy (i would be too as you say those issues when viewing HDR content completely ruin the whole viewing experience and not to be expected with a flagship TV or any TV) and will be interested to know the outcome, seeing as your TV is still under guarantee, you've already had a replacement with the same issues and you seem to know your stuff. Easiest thing in your case will be to get a straightforward refund and get a different TV like an LG OLED TV (Which have their own issues), otherwise would recommend escilating this higher up direct with Samsung if you get no joy with the seller as i previously had a seperate issue with a Samsung TV, (non picture related) and after a lengthy letter via email to the seller, got directed to Customer Escalations department of Samsung UK who escilated my complaint further to PA/Directors/Samsung president and found them very helpful. professional and ended up getting a full refund for a TV that was way out of guarantee. This was a relatively quick process done via email back and forth. I've not looked looked at mine yet, but would be interested to know what panel code yours is (aparently shown on side of the box) the size of your TV in question, country your TV was purchased and from what retailer. Mine is a 55'', was purchased at Richer Sounds in the UK in April 2019 and (like with all previous TV's i've owned to date) to put my mind at rest, from day one, ran a serious of tests including - Dirty Screen Effect, Local dimming tests, LCD Backlight Grey Uniformity Test, Real 4K HDR Test Pattern: Brightness stress test, light bleed and blooming tests as well as viewing a variety of content from various streaming sources SD, HD, 4K and HDR broadcasts with and without subtitles and all detected no issues. Guess i must be one of those that has a good panel, as i know there is panel lottery that unfortunately effects all modern TV's.
What update u have
Got it back from service yesterday. Version: 1251. Says it has no newer updates. From reading hundreds of pages about this problem, it's pretty obvious to me that this problem cannot be easily fixed. It may be a hardware / firmware "locked" issue with the image processor that requires hardware changes. Samsung is likely awaiting the user to give up protesting, and avoid actually fixing the problem. I will NEVER buy a Samsung branded product again. Samsung are using the users as their testing lab and they could not care less about their customers appearantly.
It started with making u bag the shit, and now they have you scanning the shit. Next, you'll be restocking the shit to replace the shit you took off the shelves. What a crock of shit. Customer service has gone to shit. That's why I have my shit delivered because im not doing that shit. SHIT!😊
1:00 "Now pack your shit up, I have other customers waiting!"
Well, this is the method and process that is very much the common way checkout is done in Scandinavia. If you do self-service checkout you have to do the packing yourself anyway. With HybridCheckout the cashier is present and may resolve any self-service issues instantly.
Right but usually as the cashier is scanning your things. That's your time to put your stuff away. Now you don't have that time
them beeps make me think of a pong game.
Wow
wow! Intelligent. Self-serve combined with main lane checkout. Customers can get out of the store quicker while it eliminates shoplifting at self-serve checkout. 👍
Thank you.
I hope you are being sarcastic
WM: A 'quickie' ? 'Guests' are never really in such a hurry if there's a friendly & sincere attendant?
I love this country , Norway
Your women are beautiful!
Cool