Hello @lisafigueroa7433 and thank you for commenting on the current post. There is a white twisting tool included in the package with the replacement cartridge. While placing the cartridge inside the valve, please use the twisting tool to push the new cartridge into the valve body. If you still need assistance with inserting the replacement cartridge, please contact Moen directly at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
@relaxationhub42345 күн бұрын
What a joke
@moenfaucets5 күн бұрын
Hello relaxationhub4234. We are sorry to hear that you feel that way. If you have any questions or need installation assistance, please feel free to contact one of our Product Specialists. They can be reached at 1-80-289-6636 and are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
@octavianbundra56106 күн бұрын
You wouldn’t do that in your own house right🫣
@jonathansimbulan7 күн бұрын
I have a watertank - do you recommend installing before the water tank or from water tank to house?
@moenfaucets7 күн бұрын
Hello jonathansimbulan. The Moen Flo Smart Water Monitor and Shutoff should be installed after the water storage tank. The device should be placed after (downstream) of all treatment and filtration components to avoid debris interference. If it is necessary to install the device prior to a water filtration system, a wye strainer with a 100 mesh or finer screen and blow-down port is required to catch any sediment or particles from the ground source or casing. The mesh screen in the strainer may require periodic maintenance. If you have any additional questions, please contact our Smart Water team. They can be reached at 1-844-633-8356 and are available Monday-Friday 8:00am-7:00pm EST, Saturday 9:30am-6:00pm EST.
@RookFett8 күн бұрын
How much clearance does the pipe/device need from the wall?
@moenfaucets7 күн бұрын
Hello RookFett. The Moen Flo Smart Water Monitor and Shutoff requires a minimum clearance of 3" from the wall for the 900-001and 900-006. A minimum clearance of 3 13/16" will be needed for the 900-002. If you have any additional questions, please contact our Smart Water team. They can also be reached at 1-844-633-8356 and are available Monday-Friday 8:00am-7:00pm EST, Saturday 9:30am-6:00pm EST.
@Ty_D_Skol13 күн бұрын
Worthless
@moenfaucets11 күн бұрын
Hello Ty_D_Skol. We are sorry to hear that you feel that way about the Moen M-Core Integrated Transfer Valve with 3-Series Trim. We'd be happy to assist you with any issues or concerns you have about this Moen product. Moen product specialists can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time. If it would be more convenient, you can send us an email using our Contact Us page: www.moen.com/customer-support/contact-us
@nausetlight519215 күн бұрын
Is there a battery backup incase of a power outage?
@moenfaucets15 күн бұрын
Hello nausetlight5192. Moen does not currently have an alternative battery backup option for sale. Moen is working to develop a new battery backup to support the Flo Smart Water Monitor & Shutoff in the future.
@BrianMason363616 күн бұрын
This video seems very straight forward. I’m installing this in just a few short hours. I’ll follow up with a comment here this evening to let everyone know how this goes, but I don’t expect any issues.
@theloniuspoon17 күн бұрын
I had to use CLR calcium remover to get my cartride out, took about an hour of inching it out. The CLR dissolves the calcium then we had it out in about five minutes. Put the CLR on it first.
@mslayna2725 күн бұрын
This video just saved me $200 👍🏾
@moenfaucets25 күн бұрын
Thank you @mslayna27 for the feedback you posted on this Moen video. If you have questions or need assistance with a Moen product, please contact Moen directly at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
@mslayna2725 күн бұрын
@@moenfaucets Thank You 😊
@williamtipton137827 күн бұрын
I’m having an issue where the hot is coming out on the cold side and cold coming out on the hot side how to i correct this issue it does not specify in the instructions how
@moenfaucets27 күн бұрын
Hello Williamtipton1378. We are sorry to hear that your hot/cold water is "reversed" with your new Moen M-Core tub/shower mixing valve. The following link will walk you through the steps to correct this issue: solutions.moen.com/Article_Library/How_to_Reverse_Hot_and_Cold_for_a_1212_and_1213_Cartridge Should you require any additional assistance, please contact our product specialists at 1-800-289-6636. They are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
@normferguson276929 күн бұрын
Love these. What size hole do I need to drill in the marble wall tiles for these?
@moenfaucets28 күн бұрын
Hello normferguson2769. The Moen flush mount body sprays are designed to be installed with the rough-in Moen model S1300. The Moen S1300 includes a plaster ground that is approximately 4 ½” in diameter and requires a maximum hole size of 4 5/8” in diameter.
@IamkitkatbarАй бұрын
The tool needs to be made out of grade 3 titanium
@danielventura6391Ай бұрын
Tip: when reseating the retaining clip, hold on to it as if your life depends on it! My cartridge was a little more into the wall and the clip slipped from my fingers causing it to fall behind the wall. The hurt was unreal. I had to make an extra trip to the store and spend another $6 for that sucker.
@moenfaucetsАй бұрын
Hello danielventura6391. Thank you for taking the time to share your experience with the installation of a new Moen 1222 Posi-Temp tub/shower cartridge. We are sorry to hear that your cartridge retainer clip fell behind the shower wall. With a deeper in-wall installation of the Moen Posi-Temp tub/shower rough-in valve, loosing your grasp on the cartridge retainer clip can result in it falling down behind the shower wall. If you are the original purchaser of the Moen Posi-Temp tub/shower product, you can contact Moen directly under the product lifetime limited warranty for free of charge replacement parts. If you need assistance with the installation or require a replacement cartridge retainer clip, you can contact Moen product specialists at 1-800-289-6636. They are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
@katieluallen5514Ай бұрын
Leaks so bad around the hoses you can't use...
@moenfaucetsАй бұрын
Hello katieluallen5514. We are sorry to hear of your experience with your Moen handheld unit. As the original purchaser of the Moen handheld unit, you can contact Moen directly under the product’s warranty. Our product specialist would be happy to work with you to troubleshoot the leaking and to find a satisfactory warranty resolution. Please feel free to call us at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
@mistertogeeАй бұрын
Ok
@Ginosnipes4Ай бұрын
Mine just shows red. Replaces batteries. This thing is a piece of crap
@moenfaucetsАй бұрын
Hello. The solenoid may be stuck in the open position. You will press the manual flush button 3 times. If it does not flush, replace the solenoid. Since the batteries have been replaced, please make sure the battery pack has been unplugged for at least 30 seconds to reset. If you continue to have an issue, you can reach out to our Product Specialists. They can be reached Monday through Friday from 8am-7pm EST at 1-800-289-6636.
@rickl-hp1ihАй бұрын
Just replaced the hose on my kitchen faucet. It was easy as pie and the best part is the manufacturer replaced it under warranty!
@moenfaucetsАй бұрын
Good morning. That is wonderful news! Our Product Specialists are always here to help with both replacement parts and technical assistance. We can be reached Monday through Friday from 8am-7pm EST at 1-800-289-6636.
@Gpach700amazingАй бұрын
thak yo is the bes
@a.j.infowars7582Ай бұрын
Mine makes a noise/vibration when opened half way after replacing .
@moenfaucetsАй бұрын
Hello @a.j.infowars7582. We would be happy to troubleshoot the issue you described. Please contact us at at 800-289-6636. We are available Monday through Friday from 8:00 am - 7:00 pm (EST).
@JoseCruz-kp7ruАй бұрын
What size allen wrench , worthless idiots
@moenfaucetsАй бұрын
Hello JoseCruz-kp7ru. The hex wrench should be included with your double bar and does vary between collections. However, the 2mm hex wrench is the size that the majority of the Moen double bars use. We would suggest to contact our Support Team directly if further assistance is needed.
@JoseCruz-kp7ruАй бұрын
@@moenfaucets The towel bar was already installed when I bought the house.
@moenfaucetsАй бұрын
Hello. We would need to get a picture of the entire towel bar to confirm the set screw size/allen wrench needed. That or you can try the 2 mm size hex wrench!
@avidworkslolАй бұрын
Wish I watched this before reading the instructions... it wasn't very clear there is a notch to indicate whether the valve was on or off. I almost dumped several gallons of water through my subfloor when I turned the water back on not realizing it was upside down.
@moenfaucetsАй бұрын
@avidworkslol Thank you for your feedback on the instructions for the Moen PosiTemp cartridge 1222. I am sorry to hear that the instructions were not clear enough for you, but I am however, happy to hear that his video was of better assistance. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
@thomaslinton5765Ай бұрын
MY OLD CARTRIDGE PRODUCED OFF ALL THE WAY CLOCKWISE And WARMER AS YOU TWISTED COUNTERCLOCKWISE. NEW CARTRIDGE, INSTALLED PERTHIS VIDEO IS OFF WHEN POINTER IS AT 12:00, COLD COUNTERCLOCKWISE, AND WARMER CLOCKWISE. ?
@moenfaucetsАй бұрын
Hello @thomaslinton5765. We are sorry to hear of the difficulty you are experiencing with your Moen Posi-Temp tub/shower. Based on your description, the handle is not installed properly; in the "OFF" position, the tip of the lever handle should be pointing down to the drain/floor or in the 6:00 position. From the "OFF" position, the handle should rotate counterclockwise with the 12:00 position being warm or a mix of hot and cold and the 9:00 position being full hot. The following link will assist you with the installation process: solutions.moen.com/Article_Library/1222_Cartridge%3A_Single_Handle_Shower-_PosiTemp Should you require additional assistance, please contact us directly at 1-800-289-6636. Moen product specialists are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time. You can also use the following link to our Contact Us page to send an email: www.moen.com/customer-support/contact-us
@nathanokorn4566Ай бұрын
Yes this is a bad valve design. Not only does it fall apart in the box and during assembly leaving you hopefully in its reassebly....it cannot be rotated 180 degrees to correct the cold/hot pipes being crossed. Moen has taken a simple design and made it difficult and limiting. As an installer I will steer my customers in a different direction rather than deal with this headache ever again.
@moenfaucetsАй бұрын
@nathanokorn4566 Thank you for your feedback on the Moen Integrated Transfer Valve and 3-Series Trim. For further assistance with installation, please contact Moen directly at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time). You can also email Moen directly through our "Contact Us" page on the Moen.com website at www.moen.com/customer-support/contact-us
@akmt123Ай бұрын
No way, stuck and won't budge... applied WD40 too... waiting for Toil and Puller!!! Any advice?
@moenfaucetsАй бұрын
@akmt123 For further assistance, please contact Moen directly at 1-800-289-6636 or visit our Contact Us page at www.moen.com/customer-support/contact-us. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.
@paularodriguez3373Ай бұрын
thank you
@ayosirsnowАй бұрын
How the heck do you remove the black adapter?! It's not coming off, anyone else have that issue?
@moenfaucetsАй бұрын
Hello @ayosirsnow the black adapter is held onto the cartridge with a screw in the center. If you do not have the adapter shown in the video, or you need additional assistance, please contact Moen directly a t800-289-6636. We are available Monday -Friday from 8 am - 7 pm EST.
@EricCarlsenColoradoАй бұрын
I also faced the problem where my old cartridge didn't come out. I was worried about damaging everything and so just left it. Having said that, I only later realized that the new cartridge came with a small plastic nut that fit around the old cartridge. It said to use that nut to rotate the old cartridge by a quarter or half turn (I don't recall which) to break it loose. I wish I had read those instructions first, maybe I could have gotten it to work. Or just but the cartridge puller from Moen.
@akmt123Ай бұрын
My 2014 cartridges just don't come out!!! Any advice?
@moenfaucetsАй бұрын
Hello akmt123. The difficulty in removing the 1224 cartridge after the cartridge nut has been removed could be caused by mineral build-up and will require more effort to remove. For additional technical or warranty assistance, please feel free to call us at 1-800-289-6636 or visit our Contact Us page at www.moen.com/customer-support/contact-us. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.
@18klan12Ай бұрын
Ive changed the part exactly like what was shown and told. After everything was done, water starts dripping and loud rumble when turning to hot water. Is it a faulty piece??
@moenfaucetsАй бұрын
Hello 18klan12. The loud rumble when turning to hot water is caused by mineral build-up and/or debris in the valve body. Moen recommends the valve body be cleaned and flushed out, refer to the following link: solutions.moen.com/Article_Library/Valve_Body_Cleaning_and_Flushing If you have additional questions or need technical assistance, please feel free to call us at 1-800-289-6636 or visit our Contact Us page at www.moen.com/customer-support/contact-us . Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.
@jigneshngadhiaАй бұрын
If you are changing the cartridge for tub/shower where the water flows down, the cartridge should be upside down to what it’s shown in this video.
@moenfaucetsАй бұрын
Hello jigneshngadhia. The 1222 cartridge should only be installed upside down if your hot and cold water lines are reversed; hot on the right cold on the left. Refer to the following link for additional installation instructions solutions.moen.com/Article_Library/1222_Cartridge%3A_Single_Handle_Shower-_PosiTemp If you have additional questions or need technical assistance, please feel free to call us at 1-800-289-6636. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.
@ethanmaronde712Ай бұрын
I see the last comment is from 2 years ago, but I hope this gets somewhere. Our identical faucet started spinning from the counter and now when trying to tighten the nut underneath the counter-top, the orange pipe is not screwed into the top of the faucet anymore. Doesn't seem to grab any threads either.
@moenfaucetsАй бұрын
Hello ethanmaronde712. If the mounting shank (orange pipe) is not screwed into the faucet anymore, the faucet will need to be replaced.
@moenfaucetsАй бұрын
For additional technical or warranty assistance, please feel free to call us at 1-800-289-6636 or visit our Contact Us page at www.moen.com/customer-support/contact-us . Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.
@nivanfield23862 ай бұрын
the cartridge came out easy but the new one wont go inside all the way. its just barely sticking out
@moenfaucets2 ай бұрын
Hello nivanfield2386. We are sorry to hear you are having difficulty installing the Moen 1222 Posi-Temp cartridge. We would recommend cleaning and flushing the valve body The following link provides additional installation instructions: solutions.moen.com/Article_Library/1222_Cartridge%3A_Single_Handle_Shower-_PosiTemp
@tohrazul2 ай бұрын
Im renting a home and replaced my old keaky faucet with this. The notch on the cartride need to be down on mine or else off meant on. Don't know if I had a defective cartridge or if the builders of the home screwed something up, but it works like it's supposed to now.
@moenfaucets2 ай бұрын
Hello @tohrazul. You are correct! As shown in the video, the notched side of the cartridge stem is facing the ceiling. This allows you to easily install the handle with the set screw opening facing the ceiling. After installing the handle and before turning the water back on to the shower the handle and the notched side of the stem are rotated to be facing down towards the drain. For additional information about the installation of the Moen 1222/1222B Posi-Temp cartridge: solutions.moen.com/Article_Library/1222_Cartridge%3A_Single_Handle_Shower-_PosiTemp
@danaboehler21792 ай бұрын
One commenter mentioned grasping onto the old unit and twisting side to side while removing. I was able to do this with a pair of lineman’s pliers and it greatly reduced the stress on the plumbing. Thanks @PantherBlitz !
@moenfaucets2 ай бұрын
Hello @danaboehler2719. The Moen 1222/1222B Posi-Temp Replacement cartridge comes with a twist tool that is used to help break the seal. After removing the cartridge retainer clip, you place the twist tool onto the stem of the installed cartridge, grasp the twist tool with your pliers and twist. The following link will allow you to view additional cartridge removal/replacement instructions and also has a video link for this task: solutions.moen.com/Article_Library/1222_Cartridge%3A_Single_Handle_Shower-_PosiTemp
@markleonardi15202 ай бұрын
if I set this up for a start up on my phone can my customer then set up on their phone after?
@moenfaucets2 ай бұрын
Hello. You can only set up one account and password. You can then share that information with the customer to use for future.
@cherokeesprings2 ай бұрын
Helpful video, but it doesn't say ANYTHING about kitchen faucets like the title says. That's what I need to know.
@moenfaucets2 ай бұрын
Hello. We would love to assist you further. Please call into our Contact Center and our Product Specialists can help. They can be reached at 1-800-289-6636 Monday through Friday from 8am-7pm EST.
@nicotoscani17072 ай бұрын
now that the cistern is sharing waste water that'll get soap and other chemicals in it that gets poured down a sink, isn't there a risk of backflow into the drinking water pipe each time it gets refilled?
@ChaloOnDaTrack2 ай бұрын
Directions unclear, I have a flooded house now.
@moenfaucets2 ай бұрын
@ChaloOnDaTrack I am sorry to hear you had issues with the instructions. For further assistance, please contact Moen directly at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
@1027sterling2 ай бұрын
This is a great video. I'm going on Amazon to order the cartridge and the #104421 removal tool. Not taking chances on ruining the valve body and having to pull out the whole shower stall to get replacement access. After these things are in a few years, that cartridge is welded in place with hard water deposits and no more lubricant is around it.
@moenfaucets2 ай бұрын
If you need warranty assistance or have any questions regarding a Moen product, please contact Moen directly at 800-289-6636. Our business hours are 8:00 am - 7:00 pm Monday through Friday EST.
@realistindenial2 ай бұрын
We replaced our old separate faucet and sprayer with a Moen Pullout Kitchen Faucet and couldn't be happier. We repurposed the sprayer hole for an garbage disposal air switch. I would suggest reading all of the instructions and/or watching this entire video before you begin. After several frustrating minutes of trying to tighten the mounting nut by hand, my helper handed me the "installation tool" and said, "Here, maybe this will help." 🤪
@moenfaucets2 ай бұрын
Good morning. Thank you so much for your feedback. Our Product Specialists are available if ever needed in the future. They can be reached at 1-800-289-6636 Monday through Friday from 8am-7pm EST.
@dannysisk94582 ай бұрын
Worse valve ever. The cartridge fails right out the box. Missing parts.
@moenfaucets2 ай бұрын
Hello dannysisk9458 We are very sorry to hear of the difficulty that you experienced with your Moen M-Core with transfer valve and trim kit. What you described is not consistent with the quality we strive to provide. As the original purchaser of the Moen M-Core valve with transfer valve and trim kit, this product is covered under the Moen lifetime limited warranty. Our product specialists would be delighted to work with you to find a satisfactory warranty resolution. Please contact us at 1-800-289-6636; we are currently available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
@samquinn64272 ай бұрын
I just purchased same model in 2024 but water lines are no loner made out of braided stainless but the cheaper Nylon material which will not last as long as stainless. The brass nut to tighten down the faucet shown on this video was now a plastic nut which will fail or crack. Moen saved about 50 cents on this brass to plastic nut replacement. The knock off no-name brands from China still have a brass or medal nut to tighten down a pullout faucet so why did Moen change to plastic?. I did not trust the cheaper water lines or plastic nuts and could buy same quality no-name Faucet on eBay for about $50. Both are now same quality and build. I returned this $200 faucet to Lowes for a refund.
@moenfaucets2 ай бұрын
Hello Qsamquinn6427, I am sorry to hear that you were not satisfied with the supply lines included with your Moen product. Moen continues to improve our products and we are confident in the durability and longevity of our products. For pre-purchase, installation, and warranty assistance, please feel free to call us at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
@nutanbahl85412 ай бұрын
Thank you. Very well explained.❤
@justhumblemeclarke72922 ай бұрын
Mine sure as he'll doesn't slide in that easy. Smh. This fuking sucks.
@moenfaucets2 ай бұрын
Hello @justhumblemeclarke7292 if you have had your product for some time, then the cartridge may be a little harder to remove. Moen would suggest purchasing the Moen cartridge puller tool 104421. Should you need further assistance, please contact Moen directly at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
@humbertogarza19722 ай бұрын
Thanks You nice Job
@adaphoto61383 ай бұрын
How do I know if mine is a 1222???
@moenfaucets3 ай бұрын
Good afternoon. If the Moen single handle shower or tub/shower unit only rotates to go from cold to hot water, this is a 1222. If you need to troubleshoot further, please reach out to our Contact Center at 1-800-289-6636 Monday through Friday from 8am-7pm EST.
@adaphoto61383 ай бұрын
@@moenfaucets thanks so much for the quick reply.
@richardflaherty23733 ай бұрын
If my cat gets up on the counter and discovers she can get the water flowing by walking by, is there a timer that shuts off the water flow after a set amount of time?
@moenfaucets3 ай бұрын
Hello richardflaherty2373. The top Wave Sensor has an auto-safety feature that shutoff after two minutes. The water will continue to run until you wave your hand over the Wave Sensor again to turn it off. The bottom Ready Sensor will only run water when an object is within proximity of the sensor; 9" out from the sensor and 3" wide.
@WestChamber213 ай бұрын
Over tightened spray wand with wrench… now thread is broke… after looking up they don’t sell replacements or universal fittings… store says I was only supposed to hand tighten. Never got refund and had to buy new faucet. Thanks..
@moenfaucets3 ай бұрын
Hello WestChamber21. We are sorry to hear the spray wand broke for you Moen kitchen faucet. We would have been happy to assist you with a replacement spray wand. Please email us by visiting our Contact Us page at www.moen.com/customer-support/contact-us or you can call us at 1-800-BUY-MOEN (1-800-289-6636). Our business hours are Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
Пікірлер
Steve Bloom is the best Moen Rep of all time
I can’t get the new cartridge in! Help!
Hello @lisafigueroa7433 and thank you for commenting on the current post. There is a white twisting tool included in the package with the replacement cartridge. While placing the cartridge inside the valve, please use the twisting tool to push the new cartridge into the valve body. If you still need assistance with inserting the replacement cartridge, please contact Moen directly at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
What a joke
Hello relaxationhub4234. We are sorry to hear that you feel that way. If you have any questions or need installation assistance, please feel free to contact one of our Product Specialists. They can be reached at 1-80-289-6636 and are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
You wouldn’t do that in your own house right🫣
I have a watertank - do you recommend installing before the water tank or from water tank to house?
Hello jonathansimbulan. The Moen Flo Smart Water Monitor and Shutoff should be installed after the water storage tank. The device should be placed after (downstream) of all treatment and filtration components to avoid debris interference. If it is necessary to install the device prior to a water filtration system, a wye strainer with a 100 mesh or finer screen and blow-down port is required to catch any sediment or particles from the ground source or casing. The mesh screen in the strainer may require periodic maintenance. If you have any additional questions, please contact our Smart Water team. They can be reached at 1-844-633-8356 and are available Monday-Friday 8:00am-7:00pm EST, Saturday 9:30am-6:00pm EST.
How much clearance does the pipe/device need from the wall?
Hello RookFett. The Moen Flo Smart Water Monitor and Shutoff requires a minimum clearance of 3" from the wall for the 900-001and 900-006. A minimum clearance of 3 13/16" will be needed for the 900-002. If you have any additional questions, please contact our Smart Water team. They can also be reached at 1-844-633-8356 and are available Monday-Friday 8:00am-7:00pm EST, Saturday 9:30am-6:00pm EST.
Worthless
Hello Ty_D_Skol. We are sorry to hear that you feel that way about the Moen M-Core Integrated Transfer Valve with 3-Series Trim. We'd be happy to assist you with any issues or concerns you have about this Moen product. Moen product specialists can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time. If it would be more convenient, you can send us an email using our Contact Us page: www.moen.com/customer-support/contact-us
Is there a battery backup incase of a power outage?
Hello nausetlight5192. Moen does not currently have an alternative battery backup option for sale. Moen is working to develop a new battery backup to support the Flo Smart Water Monitor & Shutoff in the future.
This video seems very straight forward. I’m installing this in just a few short hours. I’ll follow up with a comment here this evening to let everyone know how this goes, but I don’t expect any issues.
I had to use CLR calcium remover to get my cartride out, took about an hour of inching it out. The CLR dissolves the calcium then we had it out in about five minutes. Put the CLR on it first.
This video just saved me $200 👍🏾
Thank you @mslayna27 for the feedback you posted on this Moen video. If you have questions or need assistance with a Moen product, please contact Moen directly at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
@@moenfaucets Thank You 😊
I’m having an issue where the hot is coming out on the cold side and cold coming out on the hot side how to i correct this issue it does not specify in the instructions how
Hello Williamtipton1378. We are sorry to hear that your hot/cold water is "reversed" with your new Moen M-Core tub/shower mixing valve. The following link will walk you through the steps to correct this issue: solutions.moen.com/Article_Library/How_to_Reverse_Hot_and_Cold_for_a_1212_and_1213_Cartridge Should you require any additional assistance, please contact our product specialists at 1-800-289-6636. They are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
Love these. What size hole do I need to drill in the marble wall tiles for these?
Hello normferguson2769. The Moen flush mount body sprays are designed to be installed with the rough-in Moen model S1300. The Moen S1300 includes a plaster ground that is approximately 4 ½” in diameter and requires a maximum hole size of 4 5/8” in diameter.
The tool needs to be made out of grade 3 titanium
Tip: when reseating the retaining clip, hold on to it as if your life depends on it! My cartridge was a little more into the wall and the clip slipped from my fingers causing it to fall behind the wall. The hurt was unreal. I had to make an extra trip to the store and spend another $6 for that sucker.
Hello danielventura6391. Thank you for taking the time to share your experience with the installation of a new Moen 1222 Posi-Temp tub/shower cartridge. We are sorry to hear that your cartridge retainer clip fell behind the shower wall. With a deeper in-wall installation of the Moen Posi-Temp tub/shower rough-in valve, loosing your grasp on the cartridge retainer clip can result in it falling down behind the shower wall. If you are the original purchaser of the Moen Posi-Temp tub/shower product, you can contact Moen directly under the product lifetime limited warranty for free of charge replacement parts. If you need assistance with the installation or require a replacement cartridge retainer clip, you can contact Moen product specialists at 1-800-289-6636. They are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
Leaks so bad around the hoses you can't use...
Hello katieluallen5514. We are sorry to hear of your experience with your Moen handheld unit. As the original purchaser of the Moen handheld unit, you can contact Moen directly under the product’s warranty. Our product specialist would be happy to work with you to troubleshoot the leaking and to find a satisfactory warranty resolution. Please feel free to call us at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
Ok
Mine just shows red. Replaces batteries. This thing is a piece of crap
Hello. The solenoid may be stuck in the open position. You will press the manual flush button 3 times. If it does not flush, replace the solenoid. Since the batteries have been replaced, please make sure the battery pack has been unplugged for at least 30 seconds to reset. If you continue to have an issue, you can reach out to our Product Specialists. They can be reached Monday through Friday from 8am-7pm EST at 1-800-289-6636.
Just replaced the hose on my kitchen faucet. It was easy as pie and the best part is the manufacturer replaced it under warranty!
Good morning. That is wonderful news! Our Product Specialists are always here to help with both replacement parts and technical assistance. We can be reached Monday through Friday from 8am-7pm EST at 1-800-289-6636.
thak yo is the bes
Mine makes a noise/vibration when opened half way after replacing .
Hello @a.j.infowars7582. We would be happy to troubleshoot the issue you described. Please contact us at at 800-289-6636. We are available Monday through Friday from 8:00 am - 7:00 pm (EST).
What size allen wrench , worthless idiots
Hello JoseCruz-kp7ru. The hex wrench should be included with your double bar and does vary between collections. However, the 2mm hex wrench is the size that the majority of the Moen double bars use. We would suggest to contact our Support Team directly if further assistance is needed.
@@moenfaucets The towel bar was already installed when I bought the house.
Hello. We would need to get a picture of the entire towel bar to confirm the set screw size/allen wrench needed. That or you can try the 2 mm size hex wrench!
Wish I watched this before reading the instructions... it wasn't very clear there is a notch to indicate whether the valve was on or off. I almost dumped several gallons of water through my subfloor when I turned the water back on not realizing it was upside down.
@avidworkslol Thank you for your feedback on the instructions for the Moen PosiTemp cartridge 1222. I am sorry to hear that the instructions were not clear enough for you, but I am however, happy to hear that his video was of better assistance. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
MY OLD CARTRIDGE PRODUCED OFF ALL THE WAY CLOCKWISE And WARMER AS YOU TWISTED COUNTERCLOCKWISE. NEW CARTRIDGE, INSTALLED PERTHIS VIDEO IS OFF WHEN POINTER IS AT 12:00, COLD COUNTERCLOCKWISE, AND WARMER CLOCKWISE. ?
Hello @thomaslinton5765. We are sorry to hear of the difficulty you are experiencing with your Moen Posi-Temp tub/shower. Based on your description, the handle is not installed properly; in the "OFF" position, the tip of the lever handle should be pointing down to the drain/floor or in the 6:00 position. From the "OFF" position, the handle should rotate counterclockwise with the 12:00 position being warm or a mix of hot and cold and the 9:00 position being full hot. The following link will assist you with the installation process: solutions.moen.com/Article_Library/1222_Cartridge%3A_Single_Handle_Shower-_PosiTemp Should you require additional assistance, please contact us directly at 1-800-289-6636. Moen product specialists are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time. You can also use the following link to our Contact Us page to send an email: www.moen.com/customer-support/contact-us
Yes this is a bad valve design. Not only does it fall apart in the box and during assembly leaving you hopefully in its reassebly....it cannot be rotated 180 degrees to correct the cold/hot pipes being crossed. Moen has taken a simple design and made it difficult and limiting. As an installer I will steer my customers in a different direction rather than deal with this headache ever again.
@nathanokorn4566 Thank you for your feedback on the Moen Integrated Transfer Valve and 3-Series Trim. For further assistance with installation, please contact Moen directly at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time). You can also email Moen directly through our "Contact Us" page on the Moen.com website at www.moen.com/customer-support/contact-us
No way, stuck and won't budge... applied WD40 too... waiting for Toil and Puller!!! Any advice?
@akmt123 For further assistance, please contact Moen directly at 1-800-289-6636 or visit our Contact Us page at www.moen.com/customer-support/contact-us. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.
thank you
How the heck do you remove the black adapter?! It's not coming off, anyone else have that issue?
Hello @ayosirsnow the black adapter is held onto the cartridge with a screw in the center. If you do not have the adapter shown in the video, or you need additional assistance, please contact Moen directly a t800-289-6636. We are available Monday -Friday from 8 am - 7 pm EST.
I also faced the problem where my old cartridge didn't come out. I was worried about damaging everything and so just left it. Having said that, I only later realized that the new cartridge came with a small plastic nut that fit around the old cartridge. It said to use that nut to rotate the old cartridge by a quarter or half turn (I don't recall which) to break it loose. I wish I had read those instructions first, maybe I could have gotten it to work. Or just but the cartridge puller from Moen.
My 2014 cartridges just don't come out!!! Any advice?
Hello akmt123. The difficulty in removing the 1224 cartridge after the cartridge nut has been removed could be caused by mineral build-up and will require more effort to remove. For additional technical or warranty assistance, please feel free to call us at 1-800-289-6636 or visit our Contact Us page at www.moen.com/customer-support/contact-us. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.
Ive changed the part exactly like what was shown and told. After everything was done, water starts dripping and loud rumble when turning to hot water. Is it a faulty piece??
Hello 18klan12. The loud rumble when turning to hot water is caused by mineral build-up and/or debris in the valve body. Moen recommends the valve body be cleaned and flushed out, refer to the following link: solutions.moen.com/Article_Library/Valve_Body_Cleaning_and_Flushing If you have additional questions or need technical assistance, please feel free to call us at 1-800-289-6636 or visit our Contact Us page at www.moen.com/customer-support/contact-us . Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.
If you are changing the cartridge for tub/shower where the water flows down, the cartridge should be upside down to what it’s shown in this video.
Hello jigneshngadhia. The 1222 cartridge should only be installed upside down if your hot and cold water lines are reversed; hot on the right cold on the left. Refer to the following link for additional installation instructions solutions.moen.com/Article_Library/1222_Cartridge%3A_Single_Handle_Shower-_PosiTemp If you have additional questions or need technical assistance, please feel free to call us at 1-800-289-6636. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.
I see the last comment is from 2 years ago, but I hope this gets somewhere. Our identical faucet started spinning from the counter and now when trying to tighten the nut underneath the counter-top, the orange pipe is not screwed into the top of the faucet anymore. Doesn't seem to grab any threads either.
Hello ethanmaronde712. If the mounting shank (orange pipe) is not screwed into the faucet anymore, the faucet will need to be replaced.
For additional technical or warranty assistance, please feel free to call us at 1-800-289-6636 or visit our Contact Us page at www.moen.com/customer-support/contact-us . Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.
the cartridge came out easy but the new one wont go inside all the way. its just barely sticking out
Hello nivanfield2386. We are sorry to hear you are having difficulty installing the Moen 1222 Posi-Temp cartridge. We would recommend cleaning and flushing the valve body The following link provides additional installation instructions: solutions.moen.com/Article_Library/1222_Cartridge%3A_Single_Handle_Shower-_PosiTemp
Im renting a home and replaced my old keaky faucet with this. The notch on the cartride need to be down on mine or else off meant on. Don't know if I had a defective cartridge or if the builders of the home screwed something up, but it works like it's supposed to now.
Hello @tohrazul. You are correct! As shown in the video, the notched side of the cartridge stem is facing the ceiling. This allows you to easily install the handle with the set screw opening facing the ceiling. After installing the handle and before turning the water back on to the shower the handle and the notched side of the stem are rotated to be facing down towards the drain. For additional information about the installation of the Moen 1222/1222B Posi-Temp cartridge: solutions.moen.com/Article_Library/1222_Cartridge%3A_Single_Handle_Shower-_PosiTemp
One commenter mentioned grasping onto the old unit and twisting side to side while removing. I was able to do this with a pair of lineman’s pliers and it greatly reduced the stress on the plumbing. Thanks @PantherBlitz !
Hello @danaboehler2719. The Moen 1222/1222B Posi-Temp Replacement cartridge comes with a twist tool that is used to help break the seal. After removing the cartridge retainer clip, you place the twist tool onto the stem of the installed cartridge, grasp the twist tool with your pliers and twist. The following link will allow you to view additional cartridge removal/replacement instructions and also has a video link for this task: solutions.moen.com/Article_Library/1222_Cartridge%3A_Single_Handle_Shower-_PosiTemp
if I set this up for a start up on my phone can my customer then set up on their phone after?
Hello. You can only set up one account and password. You can then share that information with the customer to use for future.
Helpful video, but it doesn't say ANYTHING about kitchen faucets like the title says. That's what I need to know.
Hello. We would love to assist you further. Please call into our Contact Center and our Product Specialists can help. They can be reached at 1-800-289-6636 Monday through Friday from 8am-7pm EST.
now that the cistern is sharing waste water that'll get soap and other chemicals in it that gets poured down a sink, isn't there a risk of backflow into the drinking water pipe each time it gets refilled?
Directions unclear, I have a flooded house now.
@ChaloOnDaTrack I am sorry to hear you had issues with the instructions. For further assistance, please contact Moen directly at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
This is a great video. I'm going on Amazon to order the cartridge and the #104421 removal tool. Not taking chances on ruining the valve body and having to pull out the whole shower stall to get replacement access. After these things are in a few years, that cartridge is welded in place with hard water deposits and no more lubricant is around it.
If you need warranty assistance or have any questions regarding a Moen product, please contact Moen directly at 800-289-6636. Our business hours are 8:00 am - 7:00 pm Monday through Friday EST.
We replaced our old separate faucet and sprayer with a Moen Pullout Kitchen Faucet and couldn't be happier. We repurposed the sprayer hole for an garbage disposal air switch. I would suggest reading all of the instructions and/or watching this entire video before you begin. After several frustrating minutes of trying to tighten the mounting nut by hand, my helper handed me the "installation tool" and said, "Here, maybe this will help." 🤪
Good morning. Thank you so much for your feedback. Our Product Specialists are available if ever needed in the future. They can be reached at 1-800-289-6636 Monday through Friday from 8am-7pm EST.
Worse valve ever. The cartridge fails right out the box. Missing parts.
Hello dannysisk9458 We are very sorry to hear of the difficulty that you experienced with your Moen M-Core with transfer valve and trim kit. What you described is not consistent with the quality we strive to provide. As the original purchaser of the Moen M-Core valve with transfer valve and trim kit, this product is covered under the Moen lifetime limited warranty. Our product specialists would be delighted to work with you to find a satisfactory warranty resolution. Please contact us at 1-800-289-6636; we are currently available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
I just purchased same model in 2024 but water lines are no loner made out of braided stainless but the cheaper Nylon material which will not last as long as stainless. The brass nut to tighten down the faucet shown on this video was now a plastic nut which will fail or crack. Moen saved about 50 cents on this brass to plastic nut replacement. The knock off no-name brands from China still have a brass or medal nut to tighten down a pullout faucet so why did Moen change to plastic?. I did not trust the cheaper water lines or plastic nuts and could buy same quality no-name Faucet on eBay for about $50. Both are now same quality and build. I returned this $200 faucet to Lowes for a refund.
Hello Qsamquinn6427, I am sorry to hear that you were not satisfied with the supply lines included with your Moen product. Moen continues to improve our products and we are confident in the durability and longevity of our products. For pre-purchase, installation, and warranty assistance, please feel free to call us at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
Thank you. Very well explained.❤
Mine sure as he'll doesn't slide in that easy. Smh. This fuking sucks.
Hello @justhumblemeclarke7292 if you have had your product for some time, then the cartridge may be a little harder to remove. Moen would suggest purchasing the Moen cartridge puller tool 104421. Should you need further assistance, please contact Moen directly at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
Thanks You nice Job
How do I know if mine is a 1222???
Good afternoon. If the Moen single handle shower or tub/shower unit only rotates to go from cold to hot water, this is a 1222. If you need to troubleshoot further, please reach out to our Contact Center at 1-800-289-6636 Monday through Friday from 8am-7pm EST.
@@moenfaucets thanks so much for the quick reply.
If my cat gets up on the counter and discovers she can get the water flowing by walking by, is there a timer that shuts off the water flow after a set amount of time?
Hello richardflaherty2373. The top Wave Sensor has an auto-safety feature that shutoff after two minutes. The water will continue to run until you wave your hand over the Wave Sensor again to turn it off. The bottom Ready Sensor will only run water when an object is within proximity of the sensor; 9" out from the sensor and 3" wide.
Over tightened spray wand with wrench… now thread is broke… after looking up they don’t sell replacements or universal fittings… store says I was only supposed to hand tighten. Never got refund and had to buy new faucet. Thanks..
Hello WestChamber21. We are sorry to hear the spray wand broke for you Moen kitchen faucet. We would have been happy to assist you with a replacement spray wand. Please email us by visiting our Contact Us page at www.moen.com/customer-support/contact-us or you can call us at 1-800-BUY-MOEN (1-800-289-6636). Our business hours are Monday through Friday from 8:00 am - 7:00 pm Eastern Time.