Is it possible to use it with existing mortise or are these special one that. Because the night lock unlock with the code

The black screws have very small thread and are very easy to cross thread. Maybe include 1-2 more (same with the bronze things they screw on) i assume the cost for those is minimal anyway but could save some peopel from touble.

@moes.official

Жыл бұрын

Thank you for your suggestion, feedback has been given☺

@kyriakos098

Жыл бұрын

@@moes.official good to know, maybe also include a low profile strike plate since I had to cut mine with a grinder cuz it was too wide and I don't think many will have a grinder easily accessible

I have this one. Is great😊

@moes.official

Жыл бұрын

😉

@lucbisschops

2 ай бұрын

How about the battery door on the outside of the lock, anyone can open it and remove the batteries. isn't that a problem?

@integralhighspeedusb

Ай бұрын

The batteries are on the inside of the door@@lucbisschops

Hi can we lock the door from inside so the small kids don’t open and run outside without parents.

How many people I can put for the fingerprint??

Can unlock using Google?

Is it water proof ?

Are you selling on Alibaba?

I have it, its great. But somehow, it wont connect to my network. I have a normal 2.4GhZ. do i have to set anything extra?

@moes.official

6 ай бұрын

You can contact this email, we will have a special customer service to answer for you services@moeshouse.com

if i press * and # key it sounds wrong operation. bought a year ago, mounted now

@moes.official

Жыл бұрын

You can contact this email, we will have a special customer service to answer for you services@moeshouse.com

Hello, I would like to know how to fix my digital lock, since a guest pulled the lever up, and it no longer closes properly. What can I do or where can you help me?

@moes.official

6 ай бұрын

You can contact this email, we will have a special customer service to answer for you

@moes.official

6 ай бұрын

services@moeshouse.com

Hello, where can I buy those long black screws?

@moes.official

Жыл бұрын

Hello, we do not sell this screw separately, because the shipping fee is very expensive, you can try to go to the nearby wholesale market to see Hello, we do not sell this screw separately, because the shipping fee is very expensive, you can try to go to the nearby wholesale market to see

How can i manage all users and passwords on tuya app? I can't find how to setup the passwords. Or delete old users added directly on the door device.

@moes.official

6 ай бұрын

Existing users can be deleted directly on the access control device. Deletion is not supported on the APP.

I can always unlock the door, when i put the bar down. For me it does not lock. What is wrong? I placed the Triangel down. Pls help

@moes.official

9 ай бұрын

You can contact this email, we will have a special customer service to answer for you services@moeshouse.com

Hi. after close door, it will automatic lock the door ? or need to manually lock

@kyriakos098

Жыл бұрын

Yes it's basically always locked, only unlocks for 5 seconds so you can open the door. If you don't open the door in 5 seconds it locks again anyway. So basically whenever you close the door behind you it's locked (and fully locked if you pull the handle up)

Is this lock zigbee? Is it zigbee gateway compatible? I want to do an automation using Alexa and her, would it be possible with the ZigBee gateway?

@moes.official

9 ай бұрын

Sorry, this is a wifi-connected door lock. It can be associated with scenes, but it cannot be voice controlled with Alexa.

@thiagononato190886

9 ай бұрын

Can I connect it to the MOES hub gateway?

@moes.official

9 ай бұрын

It does not need to be connected to a gateway@@thiagononato190886

How about the battery door on the outside of the lock, anyone can open it and remove the batteries. isn't that a problem?

@moes.official

2 ай бұрын

Sorry, I didn't understand what you meant, actually the battery side is inside the house

Home assistant compatible?? If yes, local or internet?

@moes.official

7 ай бұрын

It can be used as long as the network at home is normal. If there is no network, the remote function will not be enabled.

i have a home assisstant at my home it has internet and everything to manage my home from different position . Is it possible to import datas from this door lock in my home assisstant( fox example open doors, door is opened or not etc)

Is this compativle with alexa?

@moes.official

Жыл бұрын

Alexa can't control the opening and closing of the door lock

Name app? Thanks

@moes.official

Жыл бұрын

SmartLife or MOES Both apps can achieve connection control

Can i use tuya app?

@moes.official

8 ай бұрын

yes

How was the process of programming the card on the mobile phone, is it a lock, please explain

@moes.official

Жыл бұрын

Turn on the NFC function of the mobile phone, put the IC card into the sensing area on the back of the mobile phone, and write data. After the writing is completed, the mobile phone can replace the IC card and approach the sensing area on the door to identify and open the door.

@mazenmola5549

Жыл бұрын

Should the NFC feature be provided with a lock?

@moes.official

Жыл бұрын

@@mazenmola5549 I don't understand what you mean, just paste the IC card that has entered the door lock data on the back of the mobile phone with NFC function and write the data, and you will no longer need to enter the password or IC card to open the door in the future, just need to put the sensor area on the back of the phone Unlocking can be done by approaching the sensing area on the door to be opened

@mazenmola5549

Жыл бұрын

@@moes.official I mean does the lock have to support nfc

@mazenmola5549

Жыл бұрын

Is internet required to use nfc to unlock

Can you tell us how to change the language please

@moes.official

6 ай бұрын

You can contact this email, we will have a special customer service to answer for you services@moeshouse.com

How long can the battery go?

@moes.official

11 ай бұрын

Replace the battery every 3-5 months

Hi, is it possible to turn off the voice?

@moes.official

Жыл бұрын

Sorry, we didn't consider the sound problem, because you won't get any feedback if you turn off the sound😰

@kyriakos098

Жыл бұрын

Yes you can turn off the voice, see the manual.

@kyriakos098

Жыл бұрын

​@@moes.officialyour manual has instructions for turning off the sound and I did so. Not sure why you say it's not an option.

What is the name of the app for adding card to mobile phone? Thank you

@moes.official

5 ай бұрын

This is the NFC function. This is not an APP. The NFC settings of different mobile phones are in different places, so we cannot provide specific steps.