That is not an error, it is a criminal act.

@niyablake

2 ай бұрын

How is this not fraud ?

@timc9893

2 ай бұрын

It's called FRAUD.

@hobonickel

2 ай бұрын

What do you expect from a company run by the Mafia?

@jakerazmataz852

2 ай бұрын

And the fact they don't fire a THIEF, shows their integrity. But, AFAIK, even in the states, this is a monopoly. So we are f-ed.

@tipstrait

2 ай бұрын

It's a government organization that's why it's not fraud but if anyone else had done that you know they would be in jail right now

WM needs to be held accountable criminally..., this is theft and fraud

@klausschwab6808

2 ай бұрын

mafia

@Jbf1982

2 ай бұрын

All fingers lead back to one person, Justin Trudeau we all knew that trucking companies whether they’re garbage companies food distributors any type of company that has trucking would come up with schemes to replace the money lost in this carbon tax bull crap. Just admit his resignation or have his paycheque forfeited. He’s been nothing but a nuisance to this country.. it is horrible to see the company such as waste management. I’ve already caught on turning this country into a dog eat dog. Trudeau must go plain and simple. Unfortunate that waste management had to pull the scam but this is just the beginning very unfortunate.

@briantrueman8924

2 ай бұрын

@@Jbf1982 What the F does this have to do with Trudeau? Can you say corporate crooks? Clearly the driver was told to do this by the company. That's free enterprise at it's best.

@klausschwab6808

2 ай бұрын

@@Jbf1982 BOT!!!

@davidhenri2722

2 ай бұрын

That is the dumbest thing anyone could say

There should be legal ramifications on this. Seriously. This is criminal, not an exaggeration.

@stephanbranczyk8306

2 ай бұрын

The news reporter didn't do their jobs properly. They should have contacted current truck drivers and former truck drivers through LinkedIn and asked them if there was an incentive structure for the driver from doing fines.

@magnificentmuttley154

Ай бұрын

Right. Its time to find a hungry lawyer. WM is a multi-billion dollar international business. Esp now that this story has received media attention, getting a willing lawyer involved should be easy.... He will have to move swiftly with a subpeona to obtain personnel records, for the purpose of gathering their firsthand witness testimony. Social media should make it easy for him to find more customers like this one though, with inflated bills in hand. And viola! Class action lawsuit 👩‍⚖️ WM's next move will of course be to clandestinely approach the prosecutor and/ or the judge involved with a secret offer.... Then a slap on the wrist in the form of an affordable fine. Let the heat cool down for a year or so, then back to business as usual! Same old story, different century

The only “error” the driver made was getting caught.

He summed it up perfectly: "They got caught stealing, so now they're going to give the money back."

@neilkurzman4907

2 ай бұрын

They should be giving him back more than his money since that’s not the remedy for theft

@eden.nd.

2 ай бұрын

Whereas if you or I committed theft and got caught in 4k like this we'd be seeing the inside of a cell!

@patrickjvanhuffel

2 ай бұрын

So, in one case they refund the money. How often do they do this? I bet you a few good lawyers could find some e-mails.

@memorysometimers3067

2 ай бұрын

He should get free dumpster fees for life. Nowadays a company can go bankrupt from stuff like this because many many people see this and act upon it.

@hydrocarbon8272

2 ай бұрын

I bet if anyone else was caught stealing $300 from WM, they wouldn't just let them give the money back & go on their day.

That's not an error; that's a crime.

@rockyBalboa6699

2 ай бұрын

When you and i do it it's a crime but for Corporations it's an error but you still face consequences!!

@jeffmockus5400

2 ай бұрын

I don't know Canadian law but I'd say go after the driver and sue him. Harassment for starters and any other creative charges. See if he rolls over on management or even corporate. It's unbelievable that management denied it after seeing the video. I believe they're encouraging this behavior.

@michaelplunkett8059

2 ай бұрын

Call the Crown Attorney. That is fraud and theft. Their response and continued employment of thief makes them complicit and co-conspirators. A public prosecution for their bad deeds is "your" penalty for their not following the rules.

@mvwoon

2 ай бұрын

Boeing blew their doors off then murdered their whistle blower. I'm gonna take the $300 garbage scam.

@magnificentmuttley154

Ай бұрын

Branch mgmt & HQ execs will never admit wrongdoing, esp publically. Even when its shockingly obvious. Sound familiar? So someone tell me, what is the difference between gov & big business, bc I cant tell anymore.... Oh yeah, corporate $$ is money made by workers; gov $$ is money made by taxpayers. But then again, taxpayers are workers, & vise-versa 🤷‍♀️

Next board meeting: "Remember to put "Check for Cameras" on the checklist before the driver starts his "operation".

Most people don't know but waste management is responsible for one of the largest corporate fines in history. They are a super shady company.

@TheDrexxus

2 ай бұрын

They're the only garbage pickup you can get in a lot of places. I HATE this company because i've had an awful experience dealing with them, but there are no alternatives except taking all your garbage to the nearest dump yourself every week.

@joemoe5619

Ай бұрын

​@@TheDrexxuswich is also probably owned and operated by WM

@magnificentmuttley154

Ай бұрын

Monopoly is the name; racketeering is the game. A NYC crime boss started this somewhere, so WM is using the same scheme everywhere they go Notice their territory is concentrated in the suburbs, & _ESPECIALLY_ in the inner city, where competition is the fiercest

Waste Management actually doubles down and backs up their driver by saying it was “unintentional” when the video clearly shows it was wholly intentional is just beyond absurd.

@timzalusky

2 ай бұрын

It's gaslighting at it's finest 😂

@jeanaprewitt9658

2 ай бұрын

The question is, what was in it for the employee? Common sense would say that there's a monetary incentive for that act.

@Jake-bt3fc

2 ай бұрын

@@jeanaprewitt9658 That's the bizarre thing. An hourly employee wouldn't make any money doing this. They don't give you a commission for handing out fees.

@trevertravis8963

2 ай бұрын

It was "unintentional" that they were caught.

@jim5148

2 ай бұрын

I wonder if they fired the guy behind the scenes or if they coach them to do that?

"Unintentionally" Send these clowns to jail

@pepsico815

2 ай бұрын

I love how they're saying that when there's actual video evidence of them manipulating it. Like what is wrong with them?

@24Monty24

2 ай бұрын

They need to go to jail just for attempting that lie! Wonder if I can "unintentionally" go take my neighbor's new car.

@AtomicBuffalo

2 ай бұрын

@@24Monty24 unintentionally relocate one of their garbage trucks :)

Thank goodness they guy caught it on camera. It might be unsettling to have so many cameras everywhere but when things like this happen it's worth it.

We have been getting the same ridiculous overage charges at multiple properties for years now. We have to work with the account rep to get them reversed. For us what happens is that waste management fails to come on their designated pickup day. They've gone multiple weeks without picking up garbage, and then when they do come they take a picture of the overage and try to charge us for it. It's absolutely absurd and it continues to happen.

@mykeprior3436

2 ай бұрын

Almost better off hiring a min wage security guy in the complex or a tenant with a few hundred off rent to do a "garbage audit" on said days.

That was a blatant attempt at theft. Some people need to be fired and charged with fraud.

@Ynalaw

2 ай бұрын

The WM employee is probably doing what his crooked supervisor told him to.

@johnwang9914

2 ай бұрын

Well, how was the employee individually rewarded, did he receive a bonus or commission for every overcharge he found? Even if so, the company should take responsibility for having a policy that rewards unprofessional behaviour. Should it just be the employee that's fired or his supervisor too and how far up the chain does responsibilities lie. I'd say that at the very least the supervisor and the employee but the entire company should pay some restitution not just waiving the fee.

@tysonb1486

2 ай бұрын

@@Jbf1982 lol that's a massive stretch

@Jbf1982

2 ай бұрын

@@tysonb1486 not as massive as you think.

@bleumeanyontherampage2136

2 ай бұрын

@@Jbf1982 Things will get worse if PiPi gets voted in

How many other people has this happened to who didn’t have camera footage to prove it? This should be a fraud investigation.

@rswow

2 ай бұрын

I'm more surprised by the price-gouging 5.7x more charge for a bit of overage. How do they come up with such a figure?!!! Seems highway robbery, when having 5 full bins would actually cost less than one bin with overage.

@ryuuguu01

2 ай бұрын

Yup. Fraud, conspiracy and possibly criminal organization crimes.

@jakobc9348

2 ай бұрын

@@rswow we have had WM for probably closes to 10 years or more now and they actually used to get out and fix it if something was wrong for free, even a overfull dumpster was no issue but now godd forbid the lid be open any they gonna tag you with a couple hunnid dollar bill

@TheGrobe

2 ай бұрын

@@rswow It does seem very scammy!

@oldsguy354

2 ай бұрын

​@@rswowThey have to build in a commission for the co-conspirator...er I mean the driver.

How many other customers have they done this to? They need to face charges of fraud

@westcoaststacker569

Ай бұрын

Racketeering? WM has not evolved far from their inception.

@erikanders3343

Ай бұрын

lots, if he needs to cover for added weight from on the side cash pickups he does it by claiming over flowing dumpsters. old mob trick

An unintentional error?? He’s staging a crime scene 😂😂

WASTE MANAGEMENT SHOULD BE CHARGED with deceptive practice in business.

@cattracks7128

2 ай бұрын

I agree, maybe they need to take them to court since they have an actual video of what was being done!~

@rogerfederer3817

2 ай бұрын

if the punishment for stealing was simply just returning the stolen items, everyone would do it! This is ridiculous and companies are doing this all the damn time

@paladro

2 ай бұрын

every overage charge should be investigated... WM has no integrity and has probably been stealing from customers like this as long as the overage charges have existed.

@MrKilobaked

2 ай бұрын

Most waste management companies are run by mafia types, no seriously.

Everyone should be disgusted with their blatant lies. They only refunded him the overage charges because of video evidence. Shameful.

@bretta3

2 ай бұрын

No, they refunded his money because it made the local news.

@user-co7fb6qe5w

2 ай бұрын

Should be given some serious 'good will' credit. I'm appaled that a successful business had to gouge another business for greed. Shameful. Any business is only as good as it's reputation and honesty.

@timc9893

2 ай бұрын

​@@user-co7fb6qe5wSuccessful business? I remember (not so long ago) when the mafia ran waste services. I hope this guy develops a habit of checking under his vehicles before starting them.

@solenya2400

2 ай бұрын

@@timc9893 lmao, Waste management is one of the specific companies that is listed as being involved with that whole thing too. only like a little over 20 years ago that all that was taking place too. I kind of figured that was over but seeing something like that makes you wonder, like, does he get paid more for overfilled dumpsters? or did one of his bosses tell him to do stuff like that?

@americandissident9062

2 ай бұрын

Then denied the video evidence.

I worked for waste management for 15 years and management and dispatch would have us do all kinds of tricks to scam customers. Absolutely the worst place I have ever worked.

@fgoindarkg

Ай бұрын

Contact this victim and help him with a lawsuit .

@KempJonesLLP

Ай бұрын

If interested in class action relief, contact our firm.

I swear to god waste management did the exact same thing at a property I managed and I just never could prove it! Well done!

And this is a perfect example of why journalism is so important. This type of thing needs to be exposed.

@Shotblur

2 ай бұрын

Real journalism, not opinion pieces.

@joelc9329

2 ай бұрын

@maxpayne7419 as a reference to your comment if Dementia Joe did this it wouldn’t even make local news.

@SamRalls-ti1be

2 ай бұрын

It wasn't journalism that caught....it was security cameras. I am surprised that they actually ran the story.

@Douginont

2 ай бұрын

Journalist answer to their masters also.

@mindwreckRC

2 ай бұрын

yes real news. not what hairdo some dumb actor/actress decided to try. news that matters.

Every customer of waste management needs to see this video

@Dingusdongus257

2 ай бұрын

Sorry to burst your bubbles, they're a monopoly. You have nobody else to collect your trash.

@mutoneon

2 ай бұрын

@@Dingusdongus257in America, we have class action lawsuits. They won’t get you your money back but sometimes they’re good for giving a hated company sufficiently bad press to make a few heads roll.

@BillyHudson1

2 ай бұрын

@@Dingusdongus257 Not even close

@hellpea

2 ай бұрын

@@Dingusdongus257 Maybe not where you live. Where I live, there are other companies that pick up trash. Sorry to burst your bubbles

@samuelstevens1129

2 ай бұрын

It's not too late for you to get a clue lol ​they been still be held accountable, dummy@@Dingusdongus257

You can tell in their statement that they didn't want to take responsibility for their actions. Calling it unintentional, an error all while blaming someone else. Clearly they know you don't have an option to have business with anyone else so they can get away with it.

Waste management must have learned from the cops. We investigated ourselves and found no wrong doing

@BremboT

2 ай бұрын

This part!

with a bill of 340 for a normal bill of 60, that means that waste management charges 466% for their overage charge. 466%?? that's highway robbery for some very inept thieves.

The only appropriate company response to avoid perceived complicity in the crime is "We apologize for the disgraceful action by our former employee, who has been suspended pending dismissal. We have refunded twice the amount overcharged, and will be investigating to ensure none of our other customers were affected."

@HeavySig

2 ай бұрын

Scapegoats are a necessary evil at any poorly run business, it allows them to dodge blame and continue on. They may even claim to have dismissed the employee, but won't release their name due to legal/privacy reasons. The clients on the route won't see him again, because he will have gotten a promotion.

@olerocker3470

2 ай бұрын

He'll be fired for being incompetent as a thief fir the company.

@stevenr8606

2 ай бұрын

😮 TYPICAL, got your (company) hand caught in the COOKIE JAR and can only say 'SORRY'. 😮😡 pathetic

@lordy1952

2 ай бұрын

If you think driver would do this for his own benefit? Over charge doesn't go to the driver. Management is the problem

@matthewkowalsky4874

2 ай бұрын

We investigate ourselves and our employees actions, and found we did nothing wrong 😂

WM "services" my area. My recycle bin is 64 gallons. I upgraded from 32 gallons because it is free (no upcharge on bin nor increase in bill). I usually don't fill a 32 gallon bin, but occassionally need more. I live in western Washington, which means it tends to rain in the winter. Before upgrading to the 64 gallon bin I called WM to ask how extra recycling works. I was told that I could place 1 cardboard box next to the recycling bin at no additional charge. I explained that it was the rainy season and how that the cardboard box wouldn't hold up well. I was told that that was the policy. That lead me to finding I could get the 64 gallon bin for free, which I did. Shortly after I got the larger bin I had a broke down cardboard box that pushed one corner of the lid up about 2 inches. The bin was about 1/4-1/3 full. I could have bent the box over but didn't think it was a big deal. My next bill I was charged for overage on recycling. I called WM and they said the fee was because the bin was over-filled. I explained that the bin was only 1/4-1/3 full and that it was a single broken down cardboard box that pushed one corner of the lid up about 2 inches. I was told that if the lid doesn't lay flat it is considered over-full and that I would be charged the overage. I asked if I could put a cardboard box next to the recycle bin and fill it with recycle. I was told "yes". I asked if there was a charge for that and was told "There is no charge for the first cardboard box". I said, "So I could have not broken down that box and just left it next to the recycle bin and I wouldn't be charged". The answer was "that is correct". I asked what happens if the cardboard box is soaked with rainwater and can't be lifted without falling apart. I was told that I would be responsible for the cardboard box. WM charges a set bi-weekly fee to pick up recycle, this is NOT optional. You get charged whether you put out 0 gallons or 64 gallons plus 1 cardboard box. If the recycle bin lid does not Kay flat you get charged an overage fee, even if this is the only time you use the service in a year or years. If you use a cardboard box and it causes litter, you are responsible. You can't use a plastic tote, perhaps with a lid. If you place a cardboard box and wind blows items out, or blows the box causing it to tip and empty, you are responsible for cleaning the mess. If you place a cardboard box and it rains, destroying the box, you are responsible to clean it up. If you place a cardboard box and WM drops it, you are responsible to clean it up. WM also has a policy where garbage bags are not allowed in recycle. This means that when they dump the recycle bin into their truck's Hopper it is likely (as in almost every time) that some items will fall on the road, the ditch, and/or your yard. Then there is how after it snows, they won't pick up garbage or recycling. All it takes is a couple inches of slush. They will inform you that they will pick up on next regular day. We've had winters were some customers didn't get garbage and recycle picked up for up to 6 weeks. I've gone 3 weeks with no garbage and 4 weeks with recycle pickup (recycle is scheduled every 2 weeks). WM had no plans to remove the charges until enough people complained to the state utility commission. A few years ago they weren't able to complete routes, which they said was due to a lack of employees when I called them. WM informed me that I could take my recycle to the dump for free. Ignoring the time and gas to drive to the dump and probably wait in long lines. There was no mention of free garbage dump. I called the state utility board to inform them what WM was doing. At first they thought there was nothing wrong. Then I explained that WM's employee shortage is not the customer's fault. We should not be charged for service we aren't receiving. All I got from that was a discount from the normal rate. Of course the state allowed WM to increase their rates, likely including the costs of those discounts.

@paulmickiewicz965

2 ай бұрын

Go on......

@chris-_-3073

2 ай бұрын

Could you not have simply cut it down ?

@Slackware1995

2 ай бұрын

@@chris-_-3073 sure I could have. When I put the recycle bin out I never thought a 1/4-1/3 full bin would get charged for an overage simply because the lid was about 2 inch from closing. I didn't find out about the charge until I got the bill. WM sends brochures on the limited items they accept for recycle, but nothing about being charged an overage simply because the bin isn't fully closed. Another example. One day my dad was coming home and saw a garbage bin about a block from his home. It was destroyed. When he got home his garbage bin was missing. He drove back to the bin to find out it was his. He called WM and told them what happened. He was told "Yes we already know because someone saw the WM knock it over." WM dropped a new bin off a couple days later and never picked up the old destroyed bin. My 84 year old dad had to take it to the dump. Apparently the WM driver knocked the bin over and didn't bother to get out of his truck to fix it. The bin fell partially under his truck and he ran over it, then other cars and trucks hit it and pushed it down the street. His next bill included a charge for the new garbage bin. When he called about the charge he was told that he was charged because he didn't the old bin. Needless to say, my dad was pissed. They never told him that he had to return it, they never attempted to pick it up, he drove over 20 miles each way to take it to the WM dump where they could have collected it, and it wasn't his fault that WM destroyed the bin. Eventually a supervisor agreed to remove the charge.

@AccountInactive

2 ай бұрын

Mucho texto

@Rosethatwantstomove

2 ай бұрын

Thanks for letting me know to limit my bin so it will shut completely. I was wondering why he was typing in everything

_"Made an error"_ = We got caught intentionally overcharging. You can call it whatever you want, but we see it for what it is.

Wow, Waste Management's entire Corp operation is now suspect. Need to audit drivers and trucks to see how often this fraud has been perpetrated.

@rockyBalboa6699

2 ай бұрын

A waste bin under a chained lock can never be overflowing!! It's basic common sense!!

@chriskelly6559

2 ай бұрын

Bet it's more than once.

@patrickhall6627

2 ай бұрын

Exactly. That response speaks to the fact that this behavior is known and tolerated, if not directed from company leadership.

@joez.2794

2 ай бұрын

Yup - if it was just one driver they'd have "taken out the trash" and fired him. Instead they covered for him.

@jgjg3848

2 ай бұрын

WM is defending the driver and claiming it was unintentional. That tells me that the driver is instructed to do such things by the company.

Take them to court and sue them for fraud.

@KayJay940

2 ай бұрын

You can only sue for damages and since they gave money back, no case. Not saying it right just how it works. 🤷

@rswow

2 ай бұрын

@@KayJay940 So, as an analogy, if you steal from Walmart or a stranger and get caught, you can just give the items back and you're good to go? [edited: neighbor > stranger]

@vasilytanygin

2 ай бұрын

​@@rswow technically, yes. This is why Walmart will not try to catch you but rather call the police. If man wanted to sue - he had to do that before contacting WM. And present video only on the hearing.

@alelectric2767

2 ай бұрын

Sueing cost well over the overage costs.

@evictioncarpentry2628

2 ай бұрын

​@@alelectric2767 No. Small claims court costs $75 to file in Manitoba.

They should be ordered to pay him $1,000,000. They're not even taking responsibility for their crime.

DENY THE ALLEGATIONS?? IT'S LITERALLY RIGHT THERE AS CLEAR AS DAY!!! THAT'S THE MOST OPEN-AND-SHUT CRIMINAL CASE I'VE EVER SEEN! And it's probably that guy's _managers_ instructing him to do it--I mean, it's not like the garbage man himself gets a commission check for overloaded bins. I feel bad for the worker with the evil management.

"We investigated ourselves and we found we did nothing wrong."

@heaven-is-real

Ай бұрын

FBI

@erikanders3343

Ай бұрын

@@heaven-is-real funny thing is the FBI is investigated by another agency. so this does not hold for them

So, we are just going to call stealing “an error” now?

@oshkiv4684

2 ай бұрын

If you or me steal its stealing. But if they steal it's just a "lapse of judgement"

@trevertravis8963

2 ай бұрын

California calls stealing "legal" now.

@whistleblower1238

2 ай бұрын

Looks like the American way is CONtagious!!! Love thy Neighbor, don't get caught.

1:59 The fact that the garbage man likely broke their windshield, due to forcing the garbage to stick out, is hilarious

@Joseick6463

Ай бұрын

You know because you've done this work before and you are exactly right my friend . If Corporate actually had any on hands knowledge of what the job entails they would have known why the driver placed the cardboard on the edge of the container.

@Joseick6463

Ай бұрын

That lid assembly will pull any debris that lying on the top of the truck and pull it off onto the windshield

This company should be taken to court, and fined HEAVILY. How many times have they done this to OTHER customers, and these other customers have been unable to defend themselves due to not having invested in a CCTV system?? Absolutely CRIMINAL behaviour.

How many customers were charged and didn't have the video to show wrongdoing, this is outrageous!!!

@AdamBechtol

2 ай бұрын

mmmm

@rogusmith2630

2 ай бұрын

class action suit

@AtomicBuffalo

2 ай бұрын

@@rogusmith2630 criminal investigation

How is that unintentional? Every customer that uses their service that has had an overflow charge should sue their pants off. "A core value at WM is success with integrity." (1:36) I think I'm going to throw-up.

@ralph_bernhardt

2 ай бұрын

Insane gaslighting from the company. The audacity to say that it was an unintentional error when there is video evidence for everyone to see plainly is just crazy. That is some seriously brazen lying.

@roachtoasties

2 ай бұрын

@@ralph_bernhardt On top of that, if the bin is locked, there's no way the bin can overflow. The chain doesn't allow the lid to be beyond the top of the bin. They're just plain ripping off customers. This time they got caught.

@F.o.s.t.e.r.

2 ай бұрын

It's unintentional because the driver didn't know there was a camera on sight. They didn't intend for the customer to catch them. Expect him to be fired for it.

@mystica-subs

2 ай бұрын

Well, i mean, their bins don't collapse on themselves right? At least they have structural integrity, if not the moral kind.

@shh3763

2 ай бұрын

Who got the short straw and had to make the phone call to the customer, knowing it was all a sham? A company is only as good as the (front line) people that work there who are willing to have integrity. And the day-to-day worker typically wouldn't care about a patient's bill, so I'm guessing the driver was instructed to do that...

Waste Management would have sacked the driver unless their managers had told their drivers to do this to fleece their customers. Shocking!!! 🤑🤑🤑

Get the lawyer's involved asap.

I used to drive for WM. There is a quota drivers have to attain in taking pictures of overloaded bins. If they don't make it they are reprimanded, also for every overloaded picture they take drivers are rewarded with gift cards.

@Magjee

2 ай бұрын

Terrible policy

@langleyjw

2 ай бұрын

That's income they're probably not paying tax on too. Score😅

@lauraelliott6909

2 ай бұрын

That sounds like racketeering.

@magisterrleth3129

2 ай бұрын

That's really gross. They're basically telling the drivers, "Commit fraud for us, or you're fired." That's what they'll have to do if everyone on their route is courteous and takes care not to overload their bins.

@jasongrisdale3084

2 ай бұрын

I lived in the peg for 20 years and in that time wm lost a lot of city contracts.....I wonder why😂😂😂😂

I love how he unintentionally propped the bin open and also unintentionally moved the cardboard up. That's so cool, WM!

@fashiondiva6972

2 ай бұрын

And don’t forget, he accidentally documented all of it with a photo🙄🤦🏾‍♀️

@waltersobchak1719

2 ай бұрын

Don’t forget how he unintentionally took a photograph of the unintentionally propped open bin too!

@MrOddball63

2 ай бұрын

Do you by any chance listen to Amaranthe?

@monkeebunz8580

2 ай бұрын

So your not smart...he did that because thats how you dump trash and not brake the trash lids.... The COMPANY, did it not the trash man (unknowingly). He was 100% doing his job and went the extra mile to prop open the lid for it not to snap. How I know? My family has worked for garbage company's, I've personally help garbage trucks at 2 work sites. They do the exact same thing and to make sure they don't damage the metal/plastic trash bins.

@waltersobchak1719

2 ай бұрын

@@monkeebunz8580 That’s complete garbage (forgive the pun!). The lids are designed to flip open, letting the trash out, once the bin is turned upside down. There is no way the guys who operate these trucks care whether the lids get broken or not. Equally, there is no way the guy in this video was doing it without malicious intent. It’s all a big scam, and he is clearly part of it!

Way to go you showed everybody thank you thats what matters when these people wanting out standing ovations for their so called good deeds

Thank you Global News for putting them on blast. News FOR THE PEOPLE

We are sorry we got caught. In the future we will deactive or block your cameras before attempting to defraud you. The fact the driver wasn't fired proves he was following a company directive. The whole company needs to be investigated. Those responsible for this need to be charged.

What “error in procedure” causes an employee to stage a bin to look like it’s overflowing, plus take a picture as “evidence”? And if WM charged him nearly six time his usual bill, why did they then add an overage charge? Scamming their customer, and denying they did so when there’s a video record. Shameful!

@defrabe1

2 ай бұрын

The error in procedure was getting caught

@jakobc9348

2 ай бұрын

you know whatss funny i its not a pic they took, it a pic from the trucks basically dash cam, they have one mounted permanently to the front of the truck

@nboddie1036

2 ай бұрын

@@jakobc9348 That can't be accurate. The dash cam would have caught the same thing the business owner's camera caught, wouldn't it? WM got caught scamming a customer. I'd like to know why WM didn't see their own video...

@jakobc9348

2 ай бұрын

@@nboddie1036 I'm not exactly sure if it's always filming but that bad boi is mounted right above or below the windshield even got a lil protective cage just in case it gets bumped, also this may just be a thing with the trucks in my area I'm not sure if all of them have them but that pic looks just like the one we have gotten before, still not sure if it was actually us or not but we complained and they took the charges off

@mikeslater6246

2 ай бұрын

​@@nboddie1036dash cams only have a limited amount of memory. My unit recycles the memory every 3 hours but it will save anything that I indicate to save by pushing a button. You can program my unit to tell it how much to save so it would be very easy for this image to be saved without saving the driver setting up the situation.

How do you deny that? That is impressively brazen.

He should sue for millions so they don’t do this to someone else. Also these kind of charges always fall back on us “The Customer buying this mans product”

What a bunch of verbal diarrhea from Waste Management!!! Driver, without question, did it on purpose. They all need to be held accountable and punished accordingly

@8BitNaptime

2 ай бұрын

Garbage in, garbage out

@billymacktexasdetective5827

2 ай бұрын

To be fair, their statement was written. Therefore, their diarrhea couldn't possibly be verbal...

@willissudweeks1050

2 ай бұрын

My question is why the driver had motivation to do this?

@Ryan-ff2db

2 ай бұрын

@@willissudweeks1050 That is a very good question isn't it!

@JH-ce7yd

2 ай бұрын

@@willissudweeks1050 Smart money says the driver is getting a kickback of some sort and it's most likely under the table. No financial records to show the transaction.

that unintentional error in procedure was failing to look for surveillance cameras.

@mycowboyways915

2 ай бұрын

I don't know how people don't understand that you must assume you are under surveillance at all times now when you are on someone else's property. Idiots deserve to get caught and should be prosecuted.

"we made an error in process" "where our driver forgot to check for CCTV cameras before trying to rip you off"

@basillah7650

Ай бұрын

Scam you mean rip you off is just over charging by not showing the prices correctly not scamming by faking what you used.

This needs to be widely shared

seems like the "error in process" was that the driver did not check to see if cameras were present before proceeding.

@DeagleGamesTV

2 ай бұрын

Lol exactly, The only unintentional part was them getting caught.

Wow, that says a lot about the company

@Joseph-on1qt

2 ай бұрын

It also says alot about the police.... Who get paid to deal with this. All they do is claim that it is a civil matter.... Even if they have the footage of them intentionally defrauding people. That guy is not only getting screwed by the disposal company.... He is getting screwed over by everyone that is supposed to be helping him!

@phlodel

2 ай бұрын

They are a garbage company.

@henryschermbeck4661

2 ай бұрын

@@phlodel LOL🤣

@JustReed

2 ай бұрын

Scammers are just a notch under pedophiles.

Don’t think I’d be dealing with that company ever again

1:43 "This was unintentional" ??????? Then what was the driver DOING??? That's absurd and embarrassing. Maybe they shouldn't have such a monopoly on garbage collection.

Crooked driver, crooked company. Their response speaks volumes about their company...

How do you deny what's on camera? This is a regular practice for them, they need to be charged with fraud and theft

@Burger_pants

2 ай бұрын

ask a cop

@waltersobchak1719

2 ай бұрын

Absolutely agree. VERY clear evidence of a crime here. If they used the word “unintentional” in their defence they would be laughed out of court.

@BryceByerley

2 ай бұрын

until a crime is charged the evidence is only good for actions in the court of public opinion.

@SvendleBerries

2 ай бұрын

- *"How do you deny what's on camera?"* Theyre getting tips from watching what the government does every day.

@lancepharker

2 ай бұрын

@@Burger_pants I would rather not risk a "resisting arrest" charge with a side of body camera malfunction

"Unintenual" meaning driver was sick of having to stop and unlock bins all day and you ended up being the one he took his frustration out on. Good on you for following up and getting your $ back.

These Bastards have been doing this here in Seattle too. Last week they broke my garbage container which my old neighbor saw, and they had the audacity to charge me to replace the bin, which their driver broke.

@akpokemon

2 ай бұрын

WOW!!!!!!!

The driver does not pocket the money so... Most likely the boss told him to do so and he gives him a share of the scam.

@BigBore525x

2 ай бұрын

110% he was told by his boss to do this. I'll bet it's been done to other businesses by other drivers as well. Anything to make more profit by this private waste management business.

@Anonymous------

2 ай бұрын

​@@BigBore525x The driver gets a commission for each successful scam. 😂

@KayJay940

2 ай бұрын

Im not saying one way or the other but will point out the driver may have been doing this so the bins lids were nor frozen. It is winterpig after all. Looks frosty. Like you say the driver stands to gain nothing and ifs all on a invoice doubtful they were getting any cut or their boss.

@kyleklmondwa9042

2 ай бұрын

Wouldn't surprise me if Waste Management is being run by the MAFIA at this point. Gotta wonder how many other businesses are getting scammed out of $$$ just like what was caught on video. Normally $60 to dump the bin waste and getting charged $350 for an overflowing bin...Sounds like they only gotta defraud a few dozen people per month to make BIG returns.

@Astromechy

2 ай бұрын

@@KayJay940 If the bins had a potential for becoming frozen, then merely opening the lid at the start should have been good enough. There was no need to proceed to prop the bins open. Additionally, the driver then took a photo as "evidence" for the overflow fine on the bill, so there was open deceit in those actions. And the fact that the driver would not directly benefit from this apparent fraudulent action means either they just have some malicious intent, like a personal vendetta, or they are on some kind of kick-back/"commission" system with upper management.

So glad you went public! ‘Unintentional error’?? This was so obviously deliberate.

we used to deal with this company. They were charging us 45 every month extra as an organic surcharge. We thought it was because staff was throwing their organics in there so we monitored it to make sure that was not happening. yet we still got a 45 surcharge. when we called to inquire they told us point blank that it was because we did not opt into their organic recycling program and unless we can prove where our organics are going the charges will continue. A MORALLY CORRPY COMPANY which largely stems from their CEO who in my opinion should be defecated on

You could only imagine how often this happens

On what planet can they state that the driver's actions were "unintentional"? Clearly the video shows him opening up a neatly closed lid and propping up the two open in order to overcharge! This clearly shows the company is in cahoots with this type of fraud. I wouldn't be surprised if the owners split the money with the driver. Disgusting! They should be prosecuted.

@RyanBanman

2 ай бұрын

In justin trudo's canada is up down, 2+2=5, theft and corruption is Steven Harper's fault, and someone physically doing work to intentionally lie, and accident.

WM also fraudulently charged me the ~$300 incident fee for an overfilled bin. My security camera called them out on that as well. What a terrible company!

@imik3y

2 ай бұрын

post it

@Steve.._.

2 ай бұрын

Waste management sadly is the only trash company in my area that carries the breast cancer pink trash can tho 😅😂

@andrewclayterman6230

2 ай бұрын

@@imik3y and/or send it to Global News

@basillah7650

Ай бұрын

@@Steve.._. They are most likely the cause of the cancer in your local area most likely dumping the trash in local fresh water as well if being this corrupt when on camera.

My family just switched from waste management in the US recently. They started only picking up or trash once a month due to "worker shortage". Once they got the trucks rolling again, still stayed at once a month. After we'd call and complained, the next couple weeks would be fine, then back to skipping. On the 3rd time complaining, nothing changed. We dropped them after not picking up after 4 weeks.

this is why its always great to have surveillance installed

Managing the waste perfectly. That driver could be a career politician.

Waste Management showing their incompetence by releasing that statement about it being unintentional.

@idcraw

2 ай бұрын

It is not incompetence it criminal and all the way up the chain

@rikomagic5186

2 ай бұрын

That is not incompetence lol, it's criminal.

@Strideo1

2 ай бұрын

I think you mean corruption.

@riverpirate1022

2 ай бұрын

It's not incompetence, its standard operating procedure for the entire corrupt industry, they don't care because government won't do anything about because they pay them off.

@myuzu_

2 ай бұрын

​@@idcrawit is incompetent damage control lol

Places I've worked at have had similar issues with recycling. To the point where every dumpster has to be locked is the fact of life. If they find one non recycle item in the bin they can and will fine you. So when random people drive by and dump a Microwave in your bin, you get in trouble.

This is pretty incredible.

To hell with WM. How many people without cameras have been scammed by these jerks?

@yaiqabhabalyasharahla4948

2 ай бұрын

💯💪🏾 That part! 🤨

@Julio-jm8ld

2 ай бұрын

Was your trash removal company WM between 2020-2024 if so call (Insert law firm here). A judge ruled they over charged their customers thousands of dollars. Call to see if you are entitled to a monetary compensation.

@timmcquerry6068

2 ай бұрын

A whole Damn Bunch ,for sure !

Yea caught red handed with their hands in the garbage jar!

@yaiqabhabalyasharahla4948

2 ай бұрын

💯🤣

That’s absolutely disgusting business practice shame on you Waste management good for bringing this criminal activity to light

Bring criminal charges against Waste Management and that driver!!

Thanks bud, i just cancelled all my bins with them. And advising all my business contacts to do the same.

@RedFail1-1

2 ай бұрын

So you're gonna carry all your garbage and recycling to the plant and landfill yourself?

@Strideo1

2 ай бұрын

@@RedFail1-1 He's going with Honest Bob's Trash Service from now on.

@riverpirate1022

2 ай бұрын

Bad move, trash and recycling are monopiles there are no other alternatives, unless your going to take your own trash to the local dump that may or may not be free to use. Even then the county will watch you for ways to charge you for trash being left around your property to try and force you to recontract with the corrupt trash company, this is called reigning in the wandering sheep, can't have a trend like that take hold while their collecting their bribe money.

@NonNone-qm4zi

2 ай бұрын

​@@RedFail1-1... Why not. It's not rocket science.....for most people.

@Renville80

2 ай бұрын

@@RedFail1-1Maybe there are local firms that would be happy for more business?

There is more to this story. There has to be an incentive for that truck driver to do what he did and that had to have come from management. My bet is the drivers are given bonuses for reporting over loaded bins. I have no doubt that WM made a conscious business decision to blatantly rip off their customers.

@rb810810

2 ай бұрын

100%

@arakwar

2 ай бұрын

In another comment someome said there's minimum quotas for drivers on overcharged bins. This would explains the situation.

@kingtut5923

2 ай бұрын

Get someone to go undercover and see what happens.

@mutoneon

2 ай бұрын

@@arakwarSounds like a great opportunity to catch them pulling this nationwide. Then a criminal probe by federal authorities.

@torqzebrawoody

2 ай бұрын

@@mutoneon Imagine a Conspiracy charge for Garbage Collection. 😄

*the fact that the worker didn't get fired or anything means it was part of his training to do it.* 🤣

Reminds of Richie Aprile from the sopranos 😂 “Double your garbage back if you’re not satisfied!”

Imagine how many times its gone unnoticed???

This is criminal. They need to be brought up on charges.

I can’t say that I’ve had the same thing happen but after WM caught our local waste hauler ( in Montreal ) there was nothing but problems, overcharges and a practical impossibility to reach the local offices. It has been a terrible experience dealing with them. Prior to WM running the show our experience was great, even the driver lines his job. He has even given me his personal number in case I had any concerns or if I wanted him to arrange extra service with his office.

Glad that made it to local news and to YT. Corporate integrity in the world's leading cause of the oxymoron disease.

Local journalism has finally overtaken national journalism as the gold standard

@Shteven

2 ай бұрын

I watch Australian news because they provide better coverage of US news than the US. It's all biased propaganda, garbage. I feel sorry for anyone who regularly watches and believes that filth.

@jblob5764

2 ай бұрын

Always was... National journalism is trash most of the time

@cieloscuro88

2 ай бұрын

It always has, local news tends to cover the tedious small stories that generally effect local population in big ways.

@jamestaylor3805

2 ай бұрын

Always was. Always. For ever. Never changed.

@Capohanf1

2 ай бұрын

WHY DO YOU THINK CASTRO'S SON JUSTIN WANTS TO CONTROL THE CANUK PRESS???

F that! They need to be sued/charged.

WM charged me an additional fee because my can was "overfilled" when the lid was pushed up about 2". But weekly I see other people have their kids unable to close. It's insane what companies are doing

UNREAL! TOTAL DESPERATION !

Busted!!!, any additional denial at this point shows the level of corruption and how far it goes up the chain.....unbelivable!!!

This is no longer a civil matter. This is a criminal matter and should be treated as such.

Take it to court and sue the hell out of these liars and thieves!

It’s so important to have cameras.

Unbelievable! For sure this is not the only customer they have done this. Huge boost to security cameras!

@tcmtech7515

2 ай бұрын

Security cameras and all the recording in the world will do you no good if they have a judge that's on their team. (Been there and lost for it)

One has to look at the incentives here. Those drivers do not get out of their trucks for nothing. This is either a poorly devised incentive plan to get these kinds of charges or a personal grudge between the driver and the business. Given the fact that the company used a very edited version of their on board cameras to stick the charges makes me think that this is being encouraged by WM.

@markbajek2541

2 ай бұрын

The driver seems to have to get out of his truck to unlock the lids of the bin

Some of these companies really think people are completely stupid. Horrible

@basillah7650

Ай бұрын

They really are in Canada look at the comments lots of people from Canada making excuses for them that why keep voting for same prime minister that is selling Canada's land to China. All those woke schools teaching them to say sorry when they are victims of crimes because the criminals are the victims in Canada that how they are taught so you better say sorry when you are the victim your fault after all.

I used to have WM for my residential pickup. After a few years of the price constantly going up due to added fees, getting the runaround on the phone, not being able to speak to someone local, I canceled and went with a local company for less than 1/2 the cost. Their business is just down the street from where I work.

"Not intentional" What a crock. So many crooked people and companies.

Yeah, blame the driver for your greed... What a disgusting company for not resolving this issue with dignity.

@dangal9366

2 ай бұрын

Driver is getting kickbacks from the company. And even if not, he's just as guilty.

@PaintballBoomer

2 ай бұрын

He literally pulled the garbage out and took the photo

@albundy7623

2 ай бұрын

3rd world takeover

@johnwang9914

2 ай бұрын

To claim that the driver did this independent of the company, they would have to show that they rewarded the drivers directly for each overcharge claim either as a bonus or a commission, but even then they would have promise to stop incentivizing crimes as well as take responsibility for a policy that rewards unprofessionalism.

@Jbf1982

2 ай бұрын

@@dangal9366 blame Justin Trudeau, and his stupid carbon tax. I knew the trucking industry would find ways To rebate themselves from this darn tax, it is very unfortunate but unfortunately, this is just the beginning and if they weren’t caught on camera, Justin Trudeau would’ve got away with another one

Attempted fraud is a crime in Canada is it not? Where I live if you get caught messing with a power meter, one punishment is you get charged a full year at the maximum rate of your box. Sounds like they need to make it up to him.

That's a international company, they need to be under world wide investigation! If they are doing it in one location, all locations are now suspect!