Great job with the video. You don't stammer, stutter, and/or hem and haw. Your points are direct, succinct and interesting. Again, great job!

@VendorsTech

5 жыл бұрын

Thanks for the kind feedback, it is appreciated!

Everything he said is 100% truth, i have been a vending service tech for 31 years and he is spot on. The unit he is working on is an absolute nightmare,

@BOSSVISUALS

2 жыл бұрын

I’m finding this out as we speak. Is there a replacement unit I can buy that’s can connect the same way as this one?

Well I already bought one of these machines before I seen your video I found your video after I bought the machine cuz I was trying to find out more about it

I use a hair clog sink snake to clear those drain tubes, take about 30 seconds after removing the top cover. But yeah these chill centers suck majorly!

I appreciate this video. My wittern 3521 is leaking in my location and I plan on getting there in the AM to finally fix this issue. I'm hoping I can get it back to properly working. Any advice on getting to that drain tube? I believe mine got disconnected from the tray like you mentioned.

@VendorsTech

2 жыл бұрын

This link is posted in the description, but after we posted this video a few years ago, USI produced and released their own video which can be found here: kzread.info/dash/bejne/X42im9iBYJDbgJs.html It should be helpful in allowing you to access the drain line. Prior to USI releasing their video, we were completely unaware the procedure they show in it was possible. There is no comment in the manual on how to disassemble or service these decks. Hope you get it figured out!

Thanks

Nobody's ever getting to that water..😂😂😅

Here i am 11 months later going to pick up one of these nightmares today, its going to be an expensive fix, evap. core leaking., he speaks of a disposable unit, new ones are 2500.00 plus on 4/13/23

My question is how can I find parts for my machine this machine was a inventory machine it doesn't have any way to accept cash or credit card payments and I want to convert it to the cash and credit card payments I'm not sure how to find parts for it if you have any advice please message me thank you

@VendorsTech

2 жыл бұрын

You can call us at 970-623-1272, and we'd be happy to help you out. You will need to have your machine model number ready, because we will need that to determine what upgrade options you have. Thanks!

I have an fsi 3120 & 3172 satellite combo machine. I purchased it used, prior to seeing your video. I am no expert in repairs. However, I want to update my machine. Is there anyone that I can call to make necessary repairs and updates before putting it in a store?

@VendorsTech

2 жыл бұрын

You can call the manufacturer direct for help 888-836-3638, or you can call us at 970-623-1272.

You need to slide out the inside part of the deck for access

@VendorsTech

Жыл бұрын

As mentioned as a follow-up in the video description, USI developed their own video and sent it to us in response to our video, so we are aware of that now. They're still a hard unit to work on, and the line traveling up through the ceiling of the housing to the evaporator still makes any work on the sealed system difficult, but it is not as hard to service as we thought when the video was made. Our problem more than anything was the overall less-than-optimal design, and the lack of documentation that explains how to disassemble or service things like this.

What are your thoughts on US/Wittern 3351B combo?

@VendorsTech

Жыл бұрын

I have never actually been in front of one before, so I am not able to give an opinion. Sorry about that!

@kanelitwiniec

Жыл бұрын

@Vendors Tech I contacted manufacturer. They no longer support ❤️❤️

So, in 2024, would you recommend a Wittern machine or warn a newbie away from them?

@VendorsTech

4 ай бұрын

I would say that their current model machines have improved dramatically over their models from 20 years ago, and are probably just as reliable as other reputable brands out there. However, since I don't sell new Wittern equipment, and don't often get to work on machines newer than 5 years old, I haven't seen inside most models Wittern is currently producing, and so cannot make an informed recommendation one way or the other there. My recommendation to any newbie though would be to buy high-quality used equipment if at all possible until you are established and know vending a little bit. Buying brand new vending machines is expensive and overwhelming if you are new. I would start out with older model AP and National snack machines, and Dixie Narco soda machines and learn that way at minimal up-front cost.

@GoldsteinProjects-002

4 ай бұрын

Thanks!!

@kevindevinn5798

3 ай бұрын

This question is for vendor tech, what websites do you recommend for used high quality vending machines?

I am aware that Wittern owns several companies such as Selectivend, FSI, etc. Are you specifically talking about FSI models only?

@VendorsTech

2 жыл бұрын

No, I'm talking about anything now owned by Wittern. To be fair, I have not had an opportunity to touch much of what Wittern has made within the last 5 years, it takes a while for new models to make their way out into the industry and then for us to get called to work on them once they're out of warranty. Wittern has occasionally made good equipment, and I would say some things are getting a lot better as time goes by, but they are still essentially a budget manufacturer, which means they cut corners sometimes where they could do better. Replacement parts costs are still much higher than the rest of the industry too.

I'm currently in the process of buying one of those machines. In 2023, are you still not recommending this company/machines?

@VendorsTech

9 ай бұрын

If you are buying current-model USI machines, I have to say their equipment has improved dramatically over the last 10 years or so, and I wouldn't be concerned about buying new USI equipment at the moment. All I could recommend is that you buy models with the least tech on them if that's possible or if that is an option. Sophisticated is not always better when it comes to vending machines, especially if you're new to the industry or not an experienced vending machine mechanic.

I come up against stuff like that all of the time. If you think that machine is a piece of junk you should see some of the European stuff.... Fas, Evoca/Zanussi, N&W (Necta & Wittenberg, Maas .... It's pure junk, but 1/2 the price of Crane gear and trying to convince vendors to part with that same cash for a 4 or 5 year old Crane Merchant vs. a shiny new Evoca Tango is tough. The business model here is buy cheap machines - mostly combinations, never service them, never clean them, let them fall apart, lose sales, lose sites and continue on that hamster wheel of false economy for years. I would have gone in the top of that deck with a small holesaw and followed up with a nut driver then stuff the hole up with putty afterward.

@VendorsTech

5 жыл бұрын

Yes, I hear you. There are some European machines made in Spain sold over here - Jofemar - and they're a joke to service. The quality of parts on the Jofemar actually seems to be decent, but they are WAY over-engineered, and are way too complicated to repair, even on simple things like replacing a fuse holder. They were not well thought out by engineers either. Jofemar's U.S. customer service is awful too. I actually did do some cutting on the next one of these USI decks I worked on identical to the one in the video. I cut the upper bracket with "legs" off from above the drain pan, as the tall sponges it holds are not necessary, and was able to get to the back nuts on it that time and get the whole pan out of the way. It took an hour less that time to do it all, but still is ridiculously hard compared to how easy it could be. Nothing in vending repair is really "impossible", there's usually a way to do it if you study it for a while, but the time required that shouldn't be necessary, and that someone has to pay for, is what is so aggravating in the long run.

Yall do know why they are built like this right? The mechanic got caught in bed with the engineers wife! 😂😂😂!

Someone got ripped off

That just doesn't look hard at all.....

Waa Waa. 1st world problems eh?