What Steve Jobs Learned From The Ritz-Carlton | Forbes

Forbes Contributor Carmine Gallo explains what the Ritz-Carlton and Apple stores have in common.
Subscribe to FORBES: kzread.info?s...
Stay Connected
Forbes on Facebook: forbes
Forbes Video on Twitter: / forbesvideo
Forbes Video on Instagram: / forbesvideo
More From Forbes: forbes.com
Forbes covers the intersection of entrepreneurship, wealth, technology, business and lifestyle with a focus on people and success.

Пікірлер: 35

  • @BadActingWYIM
    @BadActingWYIM11 жыл бұрын

    my mom was a nanny for the person who started the ritz carlton.

  • @clydecavalieri4511
    @clydecavalieri45115 жыл бұрын

    I've stayed at the Boston Ritz a couple of times many years ago and he's right about the service. Also many years ago I ate at the Palm Court at the Plaza Hotel. As the waiter introduced himself, he said the menu is rather limited, anything that you want, a steak, whatever, just ask for it and I will get it. I ordered off the menu but you can believe the waiter got a good tip. I was was at a restaurant with friends, he had been there before. One of the kids wanted root beer, they didn't have it. Five minutes later they came back to the table , apologized for not having the root beer but they sent someone to the store to get it and they opened and poured the glass bottle at the tableside.

  • @dylanakent
    @dylanakent8 жыл бұрын

    For a hotel, this type of service is one thing, for an electronics store it becomes invasive if not downright creepy. People want quick service, ACCURATE information, GREAT troubleshooting which means listening to them, then asking quick, to the point, intelligent questions and finally they want the product they need IN STOCK and in their hands right away. Then they want to check out as swiftly as possible. If you can do this, you will succeed in electronics sales. Endless pandering bs does not equal sales. Product knowledge and great troubleshooting equals sales and customer loyalty.

  • @elibutton
    @elibutton6 жыл бұрын

    I don't get that full experience at the Apple Store - - i.e. the fond farewell or the name thing. they're good and want to please you, but when busy I see a lot of process breakdowns like missing things, can't find this, outlets don't work, tools don't work, can't find someone, walking and leaving to find or look for someone or something, and working with too many customers at one time. a bit of organized chaos - and I see it quite often.

  • @chidukp
    @chidukp6 жыл бұрын

    I run a small hotel, very useful video ! Btw, the quote is from Picasso right ? Not jobs. Let's give the right dead man due credit !

  • @debbiatkins4787
    @debbiatkins478710 жыл бұрын

    My first thought is that both are way too expensive for the average Joe!

  • @AineSherman
    @AineSherman6 жыл бұрын

    I love the Ritz Carlton. They used the most lovely blue water glasses for all my events. I would love to go in the room to check the event to see all the blue water glasses. It was visually pleasing. They also had the most wonderful flower arrangements. ❤️

  • @kennymetayer6912
    @kennymetayer691211 ай бұрын

    This is great. Thank you

  • @youngchipy
    @youngchipy8 жыл бұрын

    Ran off on the plug TWICE

  • @litonmiha9290
    @litonmiha92907 жыл бұрын

    great service

  • @LelioGaldinoRosa
    @LelioGaldinoRosa9 жыл бұрын

    Verry good !

  • @maestroadam
    @maestroadam8 жыл бұрын

    service at an apple store? on what planet?

  • @alsoulight
    @alsoulight11 жыл бұрын

    Except Apple will never give you a free product or discount for making you wait. Also, Apple Store employees do not get to make decisions on their own; they MUST stick to the company policies at all time.

  • @ebbfccbdf

    @ebbfccbdf

    Жыл бұрын

    They will give you some slacks whenever doing repairs or device trade-in. Once my iPhone was so beaten up that I didn’t even expect they gonna offer any trade-in value. But at the end they offered the full, maximum amount as if the device is in perfect condition. Amazing. Also they’ve suggested me to do a battery replacement for the 16 inch MBP instead of a C panel replacement which will cost about 3x.

  • @ebbfccbdf

    @ebbfccbdf

    Жыл бұрын

    Of course they can’t give you a free product or discount as those have to follow strictly within the company playbook. But they never hasitate to suggest anything that can help with your purchase. Like once suggested ur to wait about 10days for the back-to-school discount purchase for a free pair of AirPods when my friend was about to purchase the AirPods and her iPad separately

  • @DH1986
    @DH198611 жыл бұрын

    Except the Ritz Carlton NYC starts at $695 a night and gets into the several thousands a night for a suite. I've heard about them providing children with a toy, and I certainly respect the company, but it's not free.

  • @dustinchen
    @dustinchen10 жыл бұрын

    how are apple employees empowered?

  • @maryammuhzam6382
    @maryammuhzam638211 жыл бұрын

    Good Creation ** You make all happy &feeling comfortobal ** Best Wish & Good Luck in 2014

  • @summers2861
    @summers286110 жыл бұрын

    They only hotel I have ever stayed at and will ever stay at is the Ritz-Carlton. I have been going to those hotels since I was a child. It literally is my second home since those hotels are the only other places I have ever slept at, anywhere. I have never slept in another bed other than mine or one at that hotel.

  • @shannonforrester1704

    @shannonforrester1704

    4 жыл бұрын

    Summer S wow. That’s literally amazing. I would totally enjoy hearing about your travels. They obviously seem purposeful.

  • @saquibali4090

    @saquibali4090

    4 жыл бұрын

    nice story dude. your dream will come true someday

  • @darvinray1783
    @darvinray17837 жыл бұрын

    i guess im not the target market. cause i would rather skip all the touchy feely chit chat and just conduct the business and be done with it. i dont need the fake pleasantries.

  • @climatehero
    @climatehero2 жыл бұрын

    Nothing can be compared to Osaka's crab restaurant (Kani Doraku), greeting.

  • @rayria9418
    @rayria94189 жыл бұрын

    that applies to all Marriott and not only the Ritz The Ritz is under the Marriott's Umberlla

  • @johnmcalvarez

    @johnmcalvarez

    8 жыл бұрын

    No really

  • @AdeAyung
    @AdeAyung Жыл бұрын

    Iam proud to be Ritz Carlton

  • @ztrujillo96
    @ztrujillo963 жыл бұрын

    lmao "cant wait to see the albums you create" thats hella creepy

  • @sperlongatours
    @sperlongatours9 жыл бұрын

    I hate when apple is trying to be intimate like a concierge, disgusting

  • @okytakka
    @okytakka4 жыл бұрын

    Apple has the word service EMPOWER 😂😂😂B.S Apple was inspired by ritz Carlton attitude in what century

  • @sabudeenkhan824
    @sabudeenkhan824 Жыл бұрын

    Sabudin jod

  • @sperlongatours
    @sperlongatours9 жыл бұрын

    love ritz hate apple stores, its not the same product, really disgusting when apple is so personal with yout like at a hotel

  • @shannonforrester1704

    @shannonforrester1704

    4 жыл бұрын

    Club Bmw Amg were they faking it?

  • @nubiandoll7
    @nubiandoll74 жыл бұрын

    Who cares

  • @god5535

    @god5535

    3 жыл бұрын

    so nerdy... just be nice. it's not rocket science.