What is ITIL 4? 7 Guiding Principles, 4 Dimensions, 34 ITIL 4 Practices, ITIL v3 vs v4 [Training]

Ғылым және технология

Get the excellence matrix e-book today for free: mnge.it/Download-ebook
The service delivery excellence matrix helps IT and ESM teams analyze their service maturity to reach the peak of service excellence. Going beyond numbers, this matrix considers two essential factors-service delivery ideation and tech adoption and implementation-to give service teams qualitative insights. Get your copy now: mnge.it/Download-ebook
The presentation is available for download here: bit.ly/get-ppt-now. Find the complete transcript of this webinar along with the timestamps here: mnge.it/ITIL-4-transcript.
Learn from one of the #ITIL 4 architects how this framework of service management best practices will benefit your organization. bit.ly/what-is-itil4
Free ITIL 4 webinar by Barclay Rae, ITIL 4 co-author:
7 practical ITIL 4 tips for service professionals - bit.ly/itil4-practical-tips
ITIL 4 is the first significant update to the leading IT service management (#ITSM) framework since 2011. Drawing on extensive input from industry experts around the globe, #ITIL4 includes practical guidance on how to tailor your IT management strategy in an increasingly complex business environment.
Here are some things you’ll learn in the webinar:
06:43 - The ITIL Update Programme
12:26 - Key Concepts in ITIL 4
14:13 - The Four Dimensions of Service Management
18:08 - The Service Value System (SVS)
18:58 - The Seven Guiding Principles
21:50 - The Service Value Chain
23:29 - Value Streams
24:52 - 34 ITIL Practices
34:48 - ITIL 4 Certifications & Transition
40:54 - Continuing ITIL 4 Development
And, a lot more.
Visit bit.ly/what-is-itil4 to learn more about ITIL 4.
Related videos:
Measuring the service desk's contribution to value - • [Free webinar] Measuri...
Effective IT services in post-pandemic work models from Vawns Murphy - • Free ITSM webinar from...
ITIL® 4 and the digital enterprise - working beyond IT by Barclay Rae - • Free ITIL v4 training ...
Everything you need to know about ITIL 4 from Dr. Mauricio Corona - • What is ITIL 4? 7 Guid...
7 practical ITIL 4 tips for service professionals from Barclay Rae - • 7 ITIL® 4 tips for ser...
Setting the Cornerstone of a Successful ITSM Practice - • Add ITSM best practice...
Building the IT management of the future - • The future of the IT i...
How IT service desks can better prepare for the GDPR - • Webinar: How IT servic...
Technology trends and their impact on IT management - • Technology trends and ...
Subscribe here to learn more ITSM tips bit.ly/me_yt
Follow us on social:
Twitter: / me_itsm
Facebook: / servicedeskplus
LinkedIn: / manageengine-it-servic...
Instagram: / servicedeskplus

Пікірлер: 28

  • @manageengine
    @manageengine3 ай бұрын

    Get the excellence matrix e-book today for free: mnge.it/N53 The service delivery excellence matrix helps IT and ESM teams analyze their service maturity to reach the peak of service excellence. Going beyond numbers, this matrix considers two essential factors-service delivery ideation and tech adoption and implementation-to give service teams qualitative insights. Get your copy now: mnge.it/N53

  • @samsundar3196
    @samsundar31963 жыл бұрын

    Excellent presentation. I clear foundation for the sake of exam. Now I can clearly understand entire ITIL 4 frame work. Thanks for the upload 🙂

  • @upengan78
    @upengan782 жыл бұрын

    Thank you so much!! Dr and for whoever arranged an uploaded. God bless.

  • @manageengine

    @manageengine

    2 жыл бұрын

    Our pleasure! :-)

  • @DatNguyen-tk4hf
    @DatNguyen-tk4hf3 жыл бұрын

    can you make a content description about ITIL 4 Foundation ?

  • @marcusaurelius8501
    @marcusaurelius85014 жыл бұрын

    Hi I would also like to get a copy. You do mention in your talk that you are going through the concepts fast and the presentation will be available. Can you make it available thanks Dr. Corona?

  • @manageengine

    @manageengine

    4 жыл бұрын

    Hi Mark. We'd be happy to email you a copy of the presentation. Just reach out to hello@servicedeskplus.com.

  • @manageengine
    @manageengine4 жыл бұрын

    The presentation is available for download here: bit.ly/get-ppt-now. Find the complete transcript of the webinar along with the timestamps here: mnge.it/itil-4-transcript

  • @Drshakkiahcurtis
    @Drshakkiahcurtis4 жыл бұрын

    Hello, can I see the powerpoint presentation ?

  • @manageengine

    @manageengine

    4 жыл бұрын

    Hi Shakkiah. The presentation is available for download at bit.ly/get-ppt-now.

  • @rizle
    @rizle Жыл бұрын

    12:27 ITIL4: Key Concept

  • @RachidKamali0808MCC
    @RachidKamali0808MCC2 жыл бұрын

    Hello there , pls is there any link so I can download the Pdf book ITIL V 4 ? Thanks in advance .

  • @manageengine

    @manageengine

    2 жыл бұрын

    Hi there. You can refer to this link to learn more www.manageengine.com/products/service-desk/itil/itil-4-digital-transformation.html?webinars Hope this help!

  • @automnleaves2012
    @automnleaves20124 жыл бұрын

    I would like to have a course or presentation

  • @manageengine

    @manageengine

    4 жыл бұрын

    Hi Mohammed. Please email hello@servicedeskplus.com for a copy of the presentation.

  • @manageengine
    @manageengine2 жыл бұрын

    Complimentary ESM webinar: mnge.it/l4I Learn how to efficiently deliver services in the WFH era. Charles Betz, the principal analyst of Forrester, discusses issues and gives pointers on how to offer a frictionless user experience in this new digital workspace. Watch it on-demand: mnge.it/l4I

  • @manageengine
    @manageengine4 ай бұрын

    Elevate your business resilience against cyber threats! Join our webinar mnge.it/ITSM-leaders-guide with Kumaravel Ramakrishnan, director of ITSM marketing, as he shares key insights on implementing a security-first service management framework. Register now!

  • @manageengine
    @manageengine Жыл бұрын

    Learn how the ITSM landscape has changed over the past two years. Download the survey report at mnge.it/Download-as-PDF. We surveyed 437 IT professionals on a range of topics to understand how well IT organizations have coped amid the pandemic, how operations have been impacted, and which factors influenced success. This report compares 2022 survey results to an initial pandemic survey in 2020.

  • @oussamaaithida7089
    @oussamaaithida70894 жыл бұрын

    The Doctor last name is Corona I am leaving this video this instant.. LOL Just kidding Thank you for sharing

  • @gerck140

    @gerck140

    4 жыл бұрын

    HAHA funny his Surname is Corona ..very relevant now

  • @manageengine
    @manageengine4 жыл бұрын

    Hi Mohammed Majdy, Eduardo Cordova - BiGO and Mark Corrigan, You can download the presentation from here - bit.ly/get-ppt-now

  • @manageengine
    @manageengine2 жыл бұрын

    ManageEngine has been recognized by Gartner® in the 2021 Magic Quadrant™ for ITSM Tools for the second consecutive year. Download your complimentary copy today: mnge.it/get-your-report-now The annual report provides insights into the ITSM market, strengths and cautions for the 11 enterprise ITSM vendors, and an in-depth assessment of the ServiceDesk Plus platform.

  • @manageengine
    @manageengine2 жыл бұрын

    Looking to future-proof your IT service desk? Download our free e-book today: mnge.it/LPv Learn how AI-enabled ITSM capabilities can amplify your IT team's efficiency and help deliver exceptional employee experiences.

  • @manageengine
    @manageengine2 жыл бұрын

    Do you plan to invest in a better ITSM platform? Learn how ServiceDesk Plus delivers a three-year ROI of 352%, according to the Forrester's Total Economic Impact study, commissioned by ManageEngine. Get your free copy here: mnge.it/forrester-tei

Келесі