#Shorts What is BPO? Sample Answer Call Center Interview Question
What do you understand by the term BPO (Business Process Outsourcing)?
This is a common question asked in a Call Center interview. Here is a sample answer:
BPO stands for Business Process Outsourcing. BPO involves delegating a piece of work to another group or to another company, usually in an overseas location.
There could a be a number of reasons why a company may prefer to outsource. This includes cost-benefits or focusing on core-business activities.