All your videos are so informative. Thank you so much.

@wfmmorebyid1356

3 жыл бұрын

Thanks for your valuable feedback.

@VikasKumar-ey9sw

3 жыл бұрын

But sir there is too much notice from your background.

Excellence sir...could you pls suggest free resources where i get raw call centre data for practice...

Sir what about the avail time? So is there any difference between Occupancy and Utilization if available time is not into consideration ?

And sir kindly make a video on skillset required in current market for wfm profile..

I am really thankful to you for all the videos Sir. I would request you to please share the excel practice sheet for all the formula you use in every video. It will be very helpful for us to practice side by side. Thank you. 😘😘

@wfmmorebyid1356

2 жыл бұрын

Thanks for your valuable input, I do try for raw data.

Really helpful bhaii

@wfmmorebyid1356

3 жыл бұрын

Thanks for your valuable responce.

What is a defination of utilization

Does the 9:00 hour “staff time” include unpaid time like lunch? If not, would that be captured in “aux time” or excluded altogether? Thanks for the video!

@wfmmorebyid1356

2 жыл бұрын

Thanks for watching videos, here staff time has unpaid factor like lunch and tea break which will cover in aux time... Except this other aux like training etc would be paid according to process T&cs.

Sir ya aux kese calculate hoga

Hi Sir, Your videos are really amazing.... Could you please make a video on productivity and efficiency.. the differences between them and how do we compute...

@wfmmorebyid1356

3 жыл бұрын

Thanks for your valuable feedback , we will try to update your requirement according to the time management..

We need data to practice.. will you plz provide

can I get this raw data ?

Sir, Can u provide Pdf for total course

Sir aux%kaise calculate krte hai espar video bnai

@wfmmorebyid1356

2 жыл бұрын

Thanks for your valuable input, will do same

Can I get the raw data for practice in excel file

@wfmmorebyid1356

3 жыл бұрын

Test me on this mail I'd mr.ishwarsharma@gmail.com

Idle time is not mentioned however that has play an important role in agent productivity, as on that time they were not doing anything productive. Please describe sir

@wfmmorebyid1356

3 жыл бұрын

Thanks for watching... Idle time and avail time is be same...

@gajender802

2 жыл бұрын

@@wfmmorebyid1356 sir then how avail time will come in occupancy

@viyombisht1871

2 жыл бұрын

@@gajender802 idle is not the part of occupency. Becasue it completely depends upon the call flow hence it will be a part of utilization but not the part of occupency.

##कृपया हमें सिखाएं कि जेनेसिस डायलर का उपयोग कैसे करें##

Classes milega kya?

@wfmmorebyid1356

4 ай бұрын

Please connect on email, mr.ishwarsharma@gmail.com

can you help us with this file so we can practice please

@wfmmorebyid1356

2 жыл бұрын

Mail please on mr.ishwarsharma@gmail.com

Bro its just a feedback... your explanation is excellent but the issue is ur vocal is not clear .. it would be helpful

@wfmmorebyid1356

2 жыл бұрын

Thanks for your valuable input, will take care

Aux time क्या होता है।

@wfmmorebyid1356

3 жыл бұрын

Break time and aux time are same

Your voice us not at all clear