WHAT DOES AN IT MANAGER DO? SKILLS AND RESPONSIBILITIES 2021
Ғылым және технология
What does an IT manager do in his/her role? What responsibilities does an IT manager have? I am currently employed as a Senior IT Manager/IT Lead since 2013, but also have a deep I.T. background as a system engineer and system administrator. In this video, I am sharing what a typical day in the life of an IT manager looks like. I share with you what tasks I have and how my day is structured.
When you get into IT you have a big selection of different career tracks within information technology. When I started in IT, I did not have any active plans to become an IT manager, but here I am - 22+ years later I am an I.T. manager - managing the global help desk for my employer. While my days are never the same, there are certain things that I would describe as part of the typical day in the life of an I.T. manager.
I manage projects and teams in different geographic locations. I use KPIs to measure the performance of those teams, but also to look at the performance of individual help desk team members. When managing people, an IT manager has to walk a thin line between being a friend, but also a supervisor. For me, people come first and I want to make sure that the employees that work for me, feel safe and support. When I was younger, I started out in IT as a help desk technician working on the phone in a call center. It has been quite an IT career for me and now being an IT manager I use what I learned over time to deliver the best IT service possible.
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Finally, the video that we get to hear a little about your personal job! Excited to see what you say in this video! Thanks Cristoph!
@ITCareerGuide
3 жыл бұрын
Thank you. Let me think what else I can safely share from that perspective.
The video shared by u, is very useful for me to move my step forward, thanks a lot friend
Thank you, I've been in IT Helpdesk for 20 years and am looking to transition professionally into IT Management. I do have management experience but don't have any certifications, degrees, or official titles in the role yet.
@ITCareerGuide
6 ай бұрын
I would look into ITILFoundation as a start. This will give you a good insight into aspects you not have thought about before or seen before. Also, look into areas regarding how to manage a team and team building. Another area to consider would be project management. You do not manage people, but it is a great area to expand into and has some good certification options as well (PMP, Google Project Management, imp.i384100.net/m5JPN1) With your experience a certification in these areas should be able to open the doors to a new career path.
Great video
@ITCareerGuide
3 жыл бұрын
Glad you enjoyed it, Nimesh.
Good video, commenting for the algorithm
@ITCareerGuide
3 жыл бұрын
Thanks for that, Laurie :-)
So glad to have found your channel! I’m interested in pursuing a career as an IT manager. I’m a senior in college studying information systems. Is this a position I have to work my way up to? If so, what is the entry level position you’d recommend. Thank you! Great video
@ITCareerGuide
2 жыл бұрын
A few thoughts. I think it is super critical to have a decent understanding of technology. It will make a big difference, may slow down your progress a bit, but I think it is worth it. Then go after ITIL (at least foundation) and ideally PMP certifications. Then also go after some sort of team management certification or course. This will be very important for you. Here is one that I like at Coursera: bit.ly/3BWAwe5 - You can also look into Scrum and Agile as it will help as well. Maybe do that instead of PMP and become a certified Scrum Master. PS: I like Coursera as they have high quality classes and their prices are so affordable. The link above is an affiliate link, no cost for you in any way, but helps me with maintaining this channel. Thank you.
Nice video for IT Manager who handles IT Helpdesk team.
Okay I really need your help for this. I'm someone in my last sem of MBA in dual specialization in IT and Marketing from a decent university. What skills or basics certificates i must have to be job ready as a fresher. I also want to move abroad asap i know it's gonna be hard but i got to build my resumes and i need you to help me stand me out.
Is there a way we can set up a phone call or zoom? I need some guidance as I am preparing for a position as an IT Admin / Supervisor. Thank you in advance!
How can I get in touch with you sir
Yes I want IT manager ,how become good IT manager
@ITCareerGuide
7 ай бұрын
Well, what have you done so far? Where are you with your career or education at this specific point?
@CobbyeLi
3 ай бұрын
Hello I'm interested in this conversation. I have graduated with a bachelor in computer science.
"we r family at work" 😂😂😂😂 Red flag I moved on.