Web3 and The New Age of Consumer Loyalty
Ben Leventhal needs little introduction. He’s the founder of Resy (acquired by American Express) and Eater (acquired by Vox Media), two products that have touched millions of users and left a profound impact on the hospitality industry. Ben joined our Partner Matt Shapiro to discuss his next audacious idea: Blackbird. Building on his experience, Blackbird is a new loyalty, membership, and payments technology company. Blackbird is developing products focused on creating software that establishes and enhances connectivity between individual restaurants and their guests. We get excited when crypto crosses the chasm and touches large, laggard industries that are ripe for disruption. This talk is a preview of what’s to come in Web3-enabled hospitality.
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Disclosure: This post includes views expressed by Ben Leventhal (“Affiliate”), who is affiliated with Blackbird Labs, Inc. (“Blackbird”), a portfolio company invested in by one or more Multicoin funds. Multicoin did not compensate Affiliate in connection with this interview. Affiliate’s status as an affiliate of Multicoin Capital Management, LLC (“Multicoin”) creates a material conflict of interest since (1) Affiliate may be strongly incentivized to portray Multicoin and the investments it makes in a positive light, and (2) Affiliate may be less incentivized to be critical about Multicoin.
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