Can only say as I find here. Around February time (2023) my wife set the alarm to "night time mode" that is we are at home with all windows and entry doors shut. At around 03:30am the dog wanted a pee! Forgetting she had set the alarm she opened the back door instantly triggering the alarm. Within 20secs Verisure was on the phone line saying they have noted a trigger. They challenged us for our password, and they gave us there's. We were asked TWICE if we were sure everything is ok when they were satisfied all was well the agent said " try to get back to sleep! please reset the alarm, good mourning and thank you for choosing Verisure. You might want to get Verisure out to test the equipment, but what in fact you were doing is triggering a false alarm.

I have heard that with verisure. They don't call unless they are certain that it is a break in. When they see you through the cameras. They know that it is you that is meant to be there and its not a burglar

@fabb5

Жыл бұрын

How do they know that? do they have a pictuire of you or what?

@Nayzz570

Жыл бұрын

@@fabb5 well

@Nayzz570

Жыл бұрын

@@fabb5 if it’s someone who’s holding a camera and also they key throb for it it’s clearly not a burgeler

Im gonna try and help you and your viewers see what's happening with your Verisure System. (I only want to help you and your viewers to see exactly what is happening) NOTE: I am not a Verisure Staff member, I only know things about alarm systems and I also got experience with their alarm system. 1. 0:20 the alarm gives out error beep because there is a sabotage on a device. (you can see it later in the video because of the red led of the middle star of the Control Panel) 2. 0:26 arming the alarm, not triggering it (you don't have to pass the star to arm it, only when disarming) 3. 1:25 the alarm doesn't go off because it's just armed and you have to wait 3 minutes for a photodetector to trigger if you went near it, verisure fast alarm system photodetectors have got this strange thing that you have to wait 3 minutes for a photodetector to detect again, on the shocksensors (window & door sensors that doesn't happen). Theorically it should have gone off if the sensor was sabotaged (bug). Later that happens on minute 3:08. 4. 1:45 the alarm system tells you that it's armed 5. 1:57 the same ^ 6. 2:02 Disarming the alarm. 7. 2:06 the alarm system gives out the error beep again because of the sabotage on a device. 8. 2:11 arming again 9. 3:08 now goes off because there is a sabotage on a sensor (you can see it later in the video because of the red led of the middle star of the Control Panel) 10. 3:26 we can see clearly that the alarm is going off and there is a sabotage on sensor 5 of the system because of the red led of the middle star. Also the GSM LED ( the one of the upper part of the panel) that shows you the alarm is communicating it's not even on which is not normal. It should be green when its everything ok or flashing green when it's communicating. Since they don't contact you in any way there is some communication issue too I guess. 11. 5:23 Disconnection of the alarm. Your alarm system has got a faulty sensor & the control panel probably is faulty too. The alarm GSM led is kinda strange that it's off, has it been always like this or you touched something? Do you receive communications through SMS or the Verisure App and can you interact with your system from there? If you don't want to continue with Verisure just change to another company or buy a DIY system. I can recommend you an amazing system if you want which can be controlled from you smartphone and with possibility to connect it to an Alarm Receiving Centre ONLY if you want. If you get it fixed I recommend recording & doing more tests so you have proofs about how they do their job & how the alarm systems works. These can help you dealing with Verisure.

@nikola9419

Жыл бұрын

That was some explanation 👏

@Pepsiman1610

Жыл бұрын

It was a load of bulls*** that's what it was. Verisure alarms are a cheap, nasty Chinese GSM alarm. They do not follow standard BS alarm regulations even though they say they do. This is false insurance grading and this is illegal in the UK. Verisure can access the photo detectors at any point, regardless of the status of the system. Verisure can see whatever you're doing, whenever they want to see it. Again, illegal in the UK. Verisure have already been banned in multiple countries across Europe and the world since they are not proper alarms, they are false graded, dodgy spy devices that cost far more than a tradition and SAFE alarm system which actually protect you and communicate with the ARC no matter what

@JustJoeBlogs

Жыл бұрын

Yes that was a great explanation, but what is the alternative suggestion you mentioned?

@Pepsiman1610

Жыл бұрын

@@JustJoeBlogs I would recommend cancelling with Verisure and getting a local company to install a much more reliable system. If you are in the Gloucster Area I would recommend Logan Security If you are in the Manchester area I would recommend TGNW Smart Alarms

@Dime_Bar

Жыл бұрын

@@JustJoeBlogs I would get a Texecom alarm but you probably have to get a expert to set it up.

There is a gsm light on top of your panel is it red or green or orange ? The light on the middle

you have the key fob that tells them you are in and doing it yourself why would they call on a false alarm

@lbeustace

2 ай бұрын

He did not

Your system isn't even connected to the arc and you have devices in tamper. Either your system is taken offline or you have no sim or anything inside it.

Horrible..they suck money…even though I had given proper notice for disconnection they kept taking money from account…when claimed they didn’t pay back .. worst company I have ever dealt with

Did u got an answer from them?

Verisure charge you again for all the equipment if you stop the expensive monthly payments. Their salesmen have been pulled up for pressure selling and hiding T&Cs; there are many KZread videos giving evidence. Would never recommend them.

Yeah Its A Faulty System, The Extra Internal Siren With The Lights Did Not Even Sound And The Alarm Keypad Upstairs Did Not Even Show A Green Light Between The SOS Button And The 112 Button When It Was Disarmed. I Have A Verisure Alarm But Its a SVK Voicepad Keypad Newer Than This And The Photodetector Flashed At You And Thats Mean Verisure Team Saw It And Knew It Was You With The Fob So Thats Why They Did Not Call You, When The Alarm Triggered The Light Between The SOS And 112 Button Is Supposed To Flash If The Alarm Is Triggered. So Clearly Your Alarm Is Faulty

We have been with Versuire for the last 9 months; every time the alarm is triggered by mistake, we receive an audio call via the control panel and SMS. I think your system is faulty and you need to call them.

@samsamboi4042

Жыл бұрын

Yep true

I was thinking seriously of signing up now I've seen this review clip hell 👎 no thanks for the warning bro ADT here i come 😊

Se você arma dentro do local ele entende que faz parte do local esta movimentação, pra você arma um alarme que precisa não estar dentro do local para uso? Liga pra central e faça o teste de forma correta e aprenda a fazer uso devido do equipamento.

The alarm rings so it's not a problem but just that on the My Verisure application you can change the time of the trigger and that for them to call you you must first disable the alarm while it rings and after it tells you a message here it is.

Dammm that ain’t good go for something like Ring or Chubb They Have Excellent Monitoring Services

Crazy! I was going to place an order TODAY!!!

@billheadis9138

Жыл бұрын

it is not that bad. it was made in finland. so finland has the best service and their shortstaffed. ive had the alarms for about 3 years and it is amazing

@abidaahmad2005

Жыл бұрын

Please don’t find yourself a good security system

I would ask them which British standards there equipment and installations are compliant to. I work in the industry and the hoops we have to install too is ridiculous on occasion to make sure system provided to the customer are compliant to the BSI

were have had it in 2 year we have taken them to court abd were getting the money back. 45 minutes b4 any come over the control panel

It’s same happened to me I cancel the subscription as well

@cp4512

Жыл бұрын

Verisure charge you for the equipment again if you cancel the monthly subscription. They hide it in the T&Cs. It’s a scam.

That's very bad and they don't care just get rid of this company and just installed wireless alarm system by your self which now new system have auto dial numbers to all your family if you want with voice messages and you can fully control your alarm system anywhere in the world

I have been with them for three years. Excellent service.

That happend to me. It could be due to the fact that they confirmed that it’s a false alarm

I certainly won't be phoning verisure alarms and l will also be sharing this publicly crap service.

You have a few seconds of delay arming programmed in your alarm, either by default, by you or technical service. Once you exit and close everything. If you stay inside fooling around after arming it within those 15, 20, 30 secs, the alarms detect that foolish act and just don't go off. It wasn't expecting that from you. So, there you go, you messing with the alarm and have to handle the fire after.

@jarayalde

6 ай бұрын

So, it's a few seconds for you to exit, and then 3 min for the alarm to recalibrate with zero movement and properly arm itself. The reason is that many times, people forget about something and simply go back inside.

@jarayalde

6 ай бұрын

Sabotage or Tamper signals. Even if the alarm is off, the alarm company gets those signals and makes efforts to cross reference with you and investigate to determine whether or not a technician is needed. People tend to forget about it or just don't have the time to make an appointment

@jarayalde

6 ай бұрын

90% of sabotage signals from sensors are the owners' painting or cleaning, and they leave it like that

He fobbed the alarm, so they know it's a fob holder ao why would they think it's a break in.

Verisure alarm is not working its been two weeks now absalute waste of time and money

that system is the out of date system since 2-3years they have the new one on the market. You're probably not paying and now the system is not connected to the central and it only makes noises

Do me a favour and get rid of that heap of garbage it’s a spy device. Get a more reliable system. Pyronix Enforcer much better quality

Are you still with verisure, I am thinking of going with them

@cp4512

Жыл бұрын

Make sure you read and understand ALL the T&Cs before you do. You don’t own the equipment with Verisure if you cancel the monthly subscription. It will cost you hundreds more if you ever cancel! Scam.

Siempre la competencia desleal, activan una alarma que no tiene monitoreo porque seguro no pagan, es obvio que NADIE LOS VA ASISTIR, mejor comparta las bondades de sus productos, es de muy baja clase hacer eso.

Same thing happened to me I hate them 😡

Someone sabotaged it

Chill out Martin it’s a faulty alarm, speak to Verisure lol

My system has been great for many years.

They got 4 million customers in 16 countries. There's obviously a fault. They will rectify. I've got the system and it's absolutely fantastic. They will be no1 in uk soon like in 16 european countries. I'd be more worried if 1000s of these videos were out. Call up get them out job done. Good luck

@ghostofborat3354

Жыл бұрын

Mate you sound like verisure staff

@cp4512

Жыл бұрын

Nope. There are many many complaints as Verisure make you pay for the equipment again if you stop the monthly payments. You don’t own the equipment fitted to your house!!!

That why sector alarm is the best

Aea

Yes no I hate them for this reason if I was getting an burglar alarm I would of gone with ADT or a a trusted company

He's just fishing for likes 😅

Just buy a dog

@markbrear4559

Жыл бұрын

That's because you got in side cams so thay know it's you in if it want you or your partner the fog gone off and calls you numpty 😆

Go with ADT

@SunSecurity

Жыл бұрын

ADT isn’t any better to be honest. It’s best to go with a local alarm company that has up to date industry approvals such as NACOS

@bengreen3159

Жыл бұрын

@@SunSecurity yes ADT is NACOS approved which why it had a special built building for the alarm receiving centre and they issue URN’s for Police Response

@smoggyben

Жыл бұрын

@@bengreen3159 so do most local alarm companies and you will probably get just as good service and cost you a lot less.

A alarm that works on Wi-Fi is easily beaten with a laptop running a Wi-Fi disconnect, no cameras no notifications place robbed and cameras smashed or stolen. Don’t waste the money

I do alarm systems as a job and I recently took one of these out and half the detectors didn't have batteries in them I fitted a brand new system that can be relied on

@nathansmith9337

Жыл бұрын

No batteries in them? Sounds like you have a system that's been decommissioned

Never mind the arrogance of letting your alarm go off for long periods of time while your in your house as a test…. Don’t worry about the neighbours will you! Verisure don’t care about your 50 quid and they know your channel will reach hardly anyone

EVEN IF ITS MONITORED THE POLICE TKE 3 DAYS TO RESPOND SUCKER