Top 10 Essentials for a Good Game Store
Ойындар
Tom Vasel, Zee Garcia, and Sam Healey take a look at ten essentials every game store owner should take to hear. Live from Dice Tower Convention 2014!
00:00 - Introduction
02:17 - Sam’s #10
03:13 - Tom’s #10
04:19 - Zee’s #10
05:33 - Tom’s #9
06:55 - Zee’s #9
07:33 - Sam’s #9
09:14 - Zee’s #8
10:15 - Sam’s #8
12:05 - Tom’s #8
13:29 - Zee’s #7
14:56 - Tom’s #7
17:15 - Sam’s #7
19:47 - Tom’s #6
21:54 - Sam’s #6
24:15 - Zee’s #6
25:23 - Sam’s #5
27:09 - Zee’s #5
27:51 - Tom’s #5
29:17 - Sam and Tom’s #4
34:40 - Zee’s #4
36:19 - Tom’s #3
37:06 - Zee’s #3
38:13 - Sam’s #3
40:07 - Zee’s #2
41:44 - Sam’s #2
42:55 - Tom’s #2
48:00 - Zee’s #1
48:55 - Tom’s #1
52:06 - Sam’s #1
The store we talk positively about is Black Diamond Games - www.blackdiamondgames.com/
Buy great games at www.gamenerdz.com/
Find more reviews and videos at www.dicetower.com
Пікірлер: 261
What would the Dice Tower be without the videos with these three guys? They make me laugh out loud every single time. Live gaming soon also I hope. The 24 hour marathon was great. Make it 6 hours or 4 or whatever. just do it. Great video as always.
Tom, Sam, and Zee: I'm making this required viewing for the staff of my music store. These are excellent, EXCELLENT, business practices. NO ONE has an excuse for ANY of your points.
Zee is the best, always has me rolling. I hope he does more reviews!! I'd love to see more of him and Tom together or just him by himself.
@Moxbox99
10 жыл бұрын
That is interesting. He comes aliiiveeeeee on camera :3
@JoishiBoido
10 жыл бұрын
Noe Huerta I think it's more that his closeness with Tom/Sam brings out more of his (probably more normally reserved) personality.
To be honest, i don't know anything about table top games (dabbled around in games like hearthstone and gwent only) but this randomly popped up as i was researching running a game store. I watched the whole video and haven't laughed so much at a youtube video in years. I'll be checking out some more, you guys are amazing together and really play off each other nicely, a well earned sub!
I had so much fun watching this video. It's not often I feel like I had fun watching one of the vids from Dice Tower. Usually I just count them as informational. But this one was easily the most enjoyable. Make more like this, and I'm likely to stop skipping through them for just the information I want to hear.
You three are the best part of the whole Dice Tower network.
I just realized I've never seen any of these men's lower body
@BinaryBard64
3 жыл бұрын
Once you have seen, you can't unsee...
The Queen-Sized Feline rocked this list!
I recently walked into a store to buy root. Had the money for game and all expansions. Was completely ignored. I was less of a customer than the guy standing at the counter contemplating what mtg card to buy. After 1min he finally moved away and the store worker just straight up ignored me. Walked out and paid an extra $10 for the game at another store.
I love that you rolled a crapload of dice for that roll off. I like the look in Sams eyes. The excited expression of a mini's player who finally gets to roll his pile of dice. :)
Love this video. There are two local game shops in the city where I go to college and I went to one twice before deciding to solely patronize the other store. The first store I went to had next to no merchandise, the workers ignored me for 15 minutes while I tried to find a particular comic book, and when I asked for assistance the workers looked at me like I was a crazy woman. It was a very uncomfortable atmosphere. The other game store, which I now patronize regularly, has a great set of workers. They remember all the regulars, have almost all the things in this list, and are always open to demoing a game for you or discussing the pros and cons of a game or a comic with a customer. They also have clearly posted events and let people know about those and other events based on their expressed interests and purchases. For example, if you mention liking anime the cashier will tell you about our weekly anime night event. Game On Games in C/W Nebraska!
18:50 I agree 1000% with this. A couple years ago a friend of mine and i decided to buy 2 islands of blood, he was returning to the hobby after a long time and i was fresh new in WH Fantasy. When i went to the first store and asked for the product he simply said "We don't have it in stock". That's all. He didn't even bothered to look at me more than 2 seconds (i guess his laptop was more important than a customer). Then i went to the second store which unfortunately didn't had them in stock either but the owner right away offered himself to order the boxes. When the store recieved the products we not only bought the boxes but a lot of paint pots and other stuff for a total value of 200€. A money that we would have spent in the other store if the seller had offered himself to order the stuff. The later store is always my first choice since that day. Guess what happened to the former: despite years of success, being even a large franchise in the area with up to 8 stores, they closed the next year, and not only because awful customer service, the store itself was indeed a bad placed troll cave with very poor stock. When the owners got to the top, years ago, they thought they could get lazy and don't care about customer service anymore because they had the largest loyal customer base in the area. Obviously, they thought wrong.
I would love to see some Zee Garcia reviews if he has the time/interest
@christopherrahman1358
10 жыл бұрын
Especially of all his really obscure favorites!
@TheSkepticalChymist
10 жыл бұрын
Yes more Zee!
@dubiouslycrisp
10 жыл бұрын
I can give you a review of Zee. Happy to help. Here goes. "Very entertaining reviewer yet family friendly. He explains his opinions in depth so viewers can form their own opinions. I rate him two board game boxes way up."
Video Production tip: If you use multiple cameras, only use one microphone. strip the audio from the best mic whether it be the integrated one in the camera or standalone mic like on Tom's shirt. That way the equalization between cuts is the same. The only issue you have is ensuring the audio track is synced to the video.
Totally agree with Sam. Happened to twice in the same day. Baffled that they wouldn't even offer to order it--they were guaranteed the sale!
49:01, this always makes me laugh, even today when it's been an AWFUL day, this always makes me laugh, thanks Tom, Zee and Sam
@DarknessProphet
7 ай бұрын
For me it's 16:05 with Zee trolling followed by Tom and Sam being alarmed.
Entertaining top ten list! You guys seem like you would be fun to hang out/play games with. Hope to see you guys at Gencon this year.
29:00 just saving my spot to finish watching later ☺
The Wyvern's Tale in Asheville, North Carolina does every one of these things dead on. Hands down not only my favorite FLGS but my favorite local business. Just great people. Deklan and Simeon knew my name and greets me by name every time after my second visit.
@Shy_Hulud
10 жыл бұрын
Greet* not greets. Stupid cell keyboard.
Air Conditioning! LOL, my wife still waits in the car after going in our FLGS on one hot summer night, and somebody had B.O. Bad! Also agree with treating people nicely and not making them feel like they don't belong, Great List!
A local shop I used to frequent in Montana had lockers you could rent. Ppl could keep tons of games, snacks, magic cards, or whatever in there rather than have to lug them to and fro. Cool idea!
I think that this must be my favourite ever Top Ten video. Very funny but honest too.
Its old, but this is probably one of your best Top 10s. Most of this list covers the reasons I go to restaurant Meetups for gaming and NOT to game stores.
Great list guys. The one thing I would think to add was: have working air conditioning! It's awful sitting in a store with a bunch of folks (some of who, inevitably don't wash because we're dealing with nerds here) and having to deal with that sweaty funk. Be willing to spend the money to maintain a comfortable temperature. I love my FLGS but I've had to leave earlier than I anticipated a few times because it got so hot and uncomfortable in there.
I can just picture now: a new show on Bravo: Game Store Savior by Sam Healy!!! :) One thing you guys didn't explicitly mention: along with cleaning the bathrooms: YOU MUST STOCK THE BATHROOM with TP and HAND SOAP. I happen to live and work really close to a game store that I think gets it right. One thing I thought was amazing was the owner of the store sets aside an hour each week to speak with game players about his store. I have never seen that before, and I think it is something more should try if they want to succeed. Interestingly enough, I have pretty much stopped buying games. I pretty much only play games at conventions due to my schedule, and have a limited budget. HOWEVER, many traditionally non-game players have asked me for a store. This owner knows word of mouth advertising is FANTASTIC advertising. One more thing: an "open game day" where the customer can bring his own stuff in to play (brilliant: gets a customer involved, and frees up--and potentially trains, staff on what is out there). Question: a) would you guys mind if people mentioned game stores by name? and b) I'd love to post a link on my FLGS website (which I do not work for or are directly affiliated with). Would you guys mind?
The BEST boardgame store I have been too, better then all the stores and cafes I have visited is one in Chang Mai, Thailand. Named the Game Tree. The guy running the place is an American guy named Stu, A gamer who makes the place. You arrive alone, he will get you into a game or play a game with you himself, Arrive with a group of gamers he will set you up with a game, Arrive with a group of non gamers he will spend the time to teach you a game again and again everytimd you visit if necessary. Also has a Nintendo Wii U available to play upstairs for if you dont want to play that game everyone else is playing or you want to wait for people to finish a game to join in, best idea ever.
Very true. I'm often feeling like i'm intruding someone's game/party when i come to a few of our local game stores. And you know that awkward silence, when you know they are waiting for you to leave to move on with their game or talk. And if they have an online page/store, then they should keep it UPDATED and not throwing mysql errors on you for 3 months (yet facebook page still alive) or just close it and leave a sign.
I have somehow never come across this before... Zee has always been a treasure ;)
Have a clean bathroom? That's an important tip for ANY kind of store. Period.
The best top ten ever guys! I wish our local game store The Green Dragon would follow your tips. I love going there but he needs a lot of improvement. Every one of your tips are needed in his store. He could be way better. Clean bathroom is number one. You walk in and sometimes no one is there. No one greats you. Great stock on stuff but no demo's. Keep up on the current games and when the new ones are coming out. I hope he watches this and improves his store. We need to keep our local stores alive. Bring in new people to the wonderful world of games.
As a consumer, 90 percent of the time I support my local shop. We have a nice shop that has been in business for 25 years (changed locations a few times). my rule of thumb is if the game is in the ballpark price of amazon (aka within 10 bucks), I always buy it at the store. A couple of times I had to go the amazon way (eclipse at 55 bucks was to much of a discount). We owe it to our communities to support the local shop whenever feasible.
@38:00 so true. I've walked into stores multiple times, and stood in front of the counter, and still had to say, loudly "hello, does anybody work here" before someone even looks up from their game of magic.
"I'm a queen-sized feline" - Sam Healey
@GamersGrind
10 жыл бұрын
Why isn't this a meme yet? quick photoshop of cat ears and nose and done, all over the internet
@daveseidnergd
10 жыл бұрын
The Gamers Grind cf.geekdo-images.com/images/pic2075685_md.jpg
@GamersGrind
10 жыл бұрын
David Seidner but where are the cat ears?
@daveseidnergd
10 жыл бұрын
Hey, it's a start. Feel free to add cat ears and repost. :)
@GamersGrind
10 жыл бұрын
David Seidner , Will do. I am in Califorina so he would have to fly across the country to come punch me. But I would say that thing was the best foot in the mouth situation I seen in Dice Tower yet. Your great Sam but expect a little friendly teasing.
I think you guys hit on a lot of key points. As a game store you NEED to offer something an online store cannot, ie. friendly and clean environment with knowledgeable staff, demo games, playing space, snacks, etc. If you are nothing but a game warehouse with a point of sales, then there is no reason for anyone to buy from you unless you can magically beat an online store's prices.
I know this sounds lame but I would really like to see a top 10 train game list. or even top 10 historic games. Even if it was a podcast top 10 list. But great show guys I can't praise you guys enough for the good job on the subtitle graphic, it really gives the show a professional look.
My board game store does pretty much all of these things pretty well. Three cheers.
I love Endgame in Oakland. It has all this and much much more. Cafe coming soon! Glad I helped Kickstart it.
Thank you very much for the video. Its very usefull. Also thanks for good humors!)))
Hey dice tower, would Tom, zee, and Sam consider making a top ten "filler" games list. Games that play in 30 minutes or less? I'm new to board game hobby and am looking to even out the time frames of the games that I already have! Please and thanks for all the time you pour into your reviews.
@SwirlingDragonMist
8 жыл бұрын
+momentomori11 Mo games...Mo problems lol 30 minutes is almost so short you'd be better off just chatting, but to give you a real honest answer, I think poker games are well within that time frame, so are games involving marbles, "dice games" like king of tokyo, blokus for simple play, Star trek attack wing or xwing for more depth, heroclix, an old game called "inner circle", Abalone. Those are all my favorite fast play games, that are still enjoyable, and yes I am serious about marbles :)
Often times I'll buy a game from a store if I really want it because even though I got amazon prime....I don't wanna wait a day or two to get it...i want it now haha
There have been times when I've walked into a store and you can't even tell who is working and who is there hanging out or whatever. After browsing and grabbing a game I wanted and waited at the counter without any service, after maybe 5 minutes I just walked out, not a word was said to me the whole time I was there.
Awesome video! You guys rock!
Good Lighting, so much ! There's a store in Ljubljana that's so dark. It' called "Black hole" after all
I can definitely relate to everything on all of the lists. I was having a conversation with my local store about "those" customers. One of the main reasons I avoid gaming at the stores is the know-it-all customers that think you need their opinion. Or the only reason they want to play against you is to beat you into the ground and prove they're better then you. I want to play ALL the games, I don't want to master one. I went into our new Cool Stuff store. It was huge. The game wall was on the opposite side of the store. I was able to walk up and down the entire length, grab my game and get to the register before any one even spoke to me. Get personal with your repeat customers. And especially your big spenders. When I go into the store, I'm not spending .50 on a Magic Card, I'm spending $50 on the latest board game. Who do you think you're going to be able to sell "Ogre" to? The kid with the Magic Card? or the Guy that spends $50 a week on board games? Bathrooms....I've been in that dark hole......nightmares......I had to touch the toilet......can't wash it off......it just won't come off....... Become more than just a store. Since I watched my first TableTop (sorry, you were second) I've been hooked. Like one of you said, have computers running videos from all the big names. If I see a new game, I take a picture of it, head home and jump straight on KZread looking for Dice Tower, TableTop or Watch it played to give me a review. (I just want to know who has to clean up the game after Tom dumps it on the table). Get more people hooked on games. It doesn't take expensive computers to run videos. Jump on ebay and stock up on crappy PC's. Very good advice though I enjoyed it as I do all your Top 10's.
Tom, I have been watching your videos for nearly a year now. This was the final straw. I am going to open a gaming store in Brisbane, Australia. When I do, in about 5 years time, I will take your advice, and if I do, I'd like your recommendation to shop there. ;)
@JoeyjojoShabadoo7
4 жыл бұрын
sreyn237 Hey I’m watching this vid for the first time, and it says your comment is “5 years ago”...well, Did you open the store? Did you get that recommendation?
I always look forward to a top 10 - they're my favourite vids that you put out, but this one fell a little flat for me. Maybe because I don't have a good game store nearby, but I think a lot of this list could just as easily be applied to any store, not just a game store. To put it another way, I think the theme of "game store" has been tacked on to the question "what makes a good store?" Speaking personally, I watch your videos because I'm a hobbyist looking to further my knowledge of gaming, through your recommendations (which, don't get me wrong, I've found enormously helpful with a lot of your other vids). You must get a lot of suggestions for top ten lists, but to give an example for something that I would like to see over "what makes a good game store?" - I would like to see a solo play top ten list from you guys (please let me know if you've already made one... I can't find it). Anyway, I'm not having a go... Just thought I'd share my thoughts. Have a good one.
@Jeff321
10 жыл бұрын
They've said before, they don't play solo games so that list is not going to happen.
@GamersGrind
10 жыл бұрын
A lot does apply to retail stores in general but they did have a few things that apply to game stores specifically like comfortable chairs, demos, etc. But honestly if anyone thinking of opening a store or currently have one found any of the list eye opening they should rethink things or work in a retail store before opening one that has strong customer service.
@homelessjoe
10 жыл бұрын
Jeff3210 Zee plays solo games, and he listed his top 10 via twitter.
@leshrac369
10 жыл бұрын
Many of these lists aren't for everyone. Some of them might be worth skipping for some people. :) This was taken at a game con..with a lot of game stores..it is a good message for the location. They did a top 10 on ways to design a board game, and another on how to design a rule book specifically. Those were totally not for me....it just means one more show I can skip.
@GamersGrind
10 жыл бұрын
Riley Crowder It is a good message but the message is should be blindingly obvious to stores. At least the ones with any form of previous retail experience. The ones I see most "Hobby" game stores not following are not having games for kids and avoiding games with a wider appeal sometimes called mainstream or mass marketed games. Its a business. You stock what the customers are likely to buy. That separates a full game store from the hobby game store where board games are often secondary from CCGs and comics and such. But if you have to tell a proper full game store they should stock Monopoly or Taboo are not likely to do so well. Hobby gamers are a very small minority of the customers that buy games.
A good 75% of the time that I walk into a new gaming store, the whole operation is mediocre at best. 40-50% of the time, I have an awful experience at a place that I was really hoping to enjoy. As a general rule, these places can't stay open for more than a couple of years before closing shop. This is not because the market isn't there, but because people want to make a business out of their hobby without applying good business sense. These entrepreneurs NEED to pay attention to this video, and rewatch it several times.
@cairocoleman9275
2 жыл бұрын
instablaster.
There are 2 games stores in the Kansas City area one is about a 20 minute drive away from me and the other is an hour drive away. I go to the one an hour away (Tabletop Game and Hobby) every single time now because they have the best customer service of any gaming store I have ever been in. I called them once asking about a game because I wanted to replace a damaged version I had and instead of just selling me the game they told me about the publishers customer service department and I got the broken part replaced FOR FREE! I used a 3 strike rule with the closer store and they struck out quick. The store has major issues with the employees playing games instead of helping customers, not having any modern/popular games in stock, and not offering any customer service. Customer service is everything in a game store. DO NOT tell a customer that walks in and asks for help that they have to come back later in the WEEK because you are running a DnD campaign at the time during the hours that you are advertised to be open.
I'm a table-top gamer from Australia, and i won't name names...but there is one specific store in sydney (quite well known) in which the store owner hovered behind me and constantly told me I was putting the board game onto the shelf the back to front. She did it so many times that I just walked out....
@AllenDouangchak
9 жыл бұрын
A certain store on Pitt St perhaps?
Awesome video. Very funny!
Excellent top 10!
Zee's #7 is pretty much a given. I went to a store on numerous occasions and was treated pretty poorly. They were so elite that when it came to game night, you could pretty much know that you weren't getting into any game because they had their set friends come in and take all the spots. I've seen many people just walk out. It isn't about friends, it is about paying customers.
This is from 2014 is there an updated one in looking to start up a store my self and its 2018 and most of this stuff was common sense that I had already planned to do and there are still so many questions I have that feel like they hold me back
@justinholmesrealtor5604
4 жыл бұрын
I am thinking the same thing. I was going to use gamestartstores.com
Entertaining Episode. Really funny guys.
xDD brilliant delivery on the presentation. Hi guys ") Thanks for this Invaluable info! Black Diamond Games site is currently under maintenance, I was wondering if you can point me in the direction to any other resources relevant to setting up a TCG/TTG store please? Setting up in the UK as a small independent passion based business and would love to get as much primary research done as possible :) Thank you
POST YOUR SCHEDULED EVENTS!!!!!!!!!!!!! Post it in the store, post it on meetup, post it on your website. Dear lord, why is this not obvious.
@jawshmurdock9604
10 жыл бұрын
This! My FLGS has their schedule on the wall of their game, not in the store part. I always miss events because I'm not the game room often enough
@affablevagrant
10 жыл бұрын
An events calendar for the next 30 days, right there on the front page of the website. 95% of the time, that's the reason I went on the website.
@bryangerding8864
10 жыл бұрын
Hey Seth you're the top comment!
Any Canadians out there, if you are in the GTA any time soon, you need to go to J&J Cards in Waterloo, lower prices than Amazon USA!!! They have 2 full aisles of floor to ceiling goodness and have almost every game I have ever tried to buy.
I've never been to the US, so i don't know how buisnesses work at yours, but game stores here in Europe usually don't have restrooms, snacks, chairs to sit down, demos to play, nothing of that ^^ At least none i know in a 300km radius i live in. Must be tough to run a buisness over there at all. :(
"A sense of professionalism.... sense of *rattling of dice in front of microphone* professionalism" Cracked me up. Yeah, that was professional ;) Great list.
Awesome episode, really funny and interesting comments.
Such great advice!
I usually diss Dice Tower but this was one of the best videos they have made. Some good advice - I thought they were store owners...obviously not
Pre bag your bulk dice!... I dont wanna spend 30 minutes pawing through a bucket of dice trying to put together a set for Dungeons & Dragons to find out that you don't have the d4 to complete the set.
My #1 is: Have an organized store! Put all the games in sections. Like, wargames, kickstarter, euro, casual. And maybe even those sections have sections. As in have it so well organized that new people don't have the feeling of searching for that needle in the haystack. That is something I miss a lot. Have those sections filled to the brim, even if there are multiple of the same game in it, so it looks like you have a ton of games.
Great info!
Does the dice tower crew live in florida? You mentioned the winter park cool stuff location.
@shawnblack9840
9 жыл бұрын
Yes
There's a button on the bottom right of the video, I highly recommend watching at 1.25 speed, maybe even 1.5 speed.
I only know of two gaming stores that have survived longer than 5 years. ONE of them is a printing shop that can create you almost any card game that exists very quickly with many online orders but they are small and way overpriced. 10 people in that store and it's packed. The other because it's HUGE and has many MANY tables, in fact two rooms to play games in. Each room is typically bigger than most gaming stores, their problem though is that it smells so bad in there I refuse to go. When you go in ahead of your friends and they ask you which room we should play in and your answer is "well would you prefer wet dog mixed with stinky socks, or major BO and vomit" It's going to probably be the last time you go in.
My local game store is run by a single guy and he does a great job. If I ask for a game he doesn't stock, he won't hesitate offering to order it online for me.
Cool Stuff in Maitland area is great! Hollywood location is fine as long as you don't go past the publix. Made that mistake walking with my family. The store itself is great, but the neighborhood is very shady after 100 yards
As a customer I have a lot of difficulty purchasing big games from my FLGS. I'm happy to spend $15-20 on something in store, but swinging +$60 on a single purchase is too heavy on my wallet. My question is, how do I balance out my desire to support my FLGS, with my need to be economical?
@lgeake
8 жыл бұрын
I've often wondered about this too, John. In my mind, I really enjoy the space in which I play games (since our local store has many tables) and because I don't pay anything to play there for hours at a time, I feel comfortable spending more money there on board games then I could find online because I want to support the business that provides me free entertainment.
@johnvoorhees3441
8 жыл бұрын
+Ladimir Geake blandly stating support them anyway really doesnt address my issue.
@autlee
8 жыл бұрын
I usually just try to balance my online purchases to my local purchases. If there is a substantial difference in price and I'm low on money I will likely buy online, but most of the time if the difference in price is minimal, say less than $5, I try to purchase it at my local shop. I also don't flaunt my online purchases at the store, out of respect. The local shops know you can't always buy everything from them. Just try to give them Your business as you are able and don't be obnoxious about your purchases from other establishments. This way you support your local store but aren't breaking the bank either. Hope this helps!
@johnvoorhees3441
8 жыл бұрын
I've never seen a game I want with a price difference of only $5.
Can I dream? A shop that isn't full of unwashed Magic kids (or 32 year olds). #hatin
@coypu2005
8 жыл бұрын
Truth!
@kevinsullivan3448
7 жыл бұрын
Unwashed kids or 30 somethings of any fandom.
I've my local game store flat out tell me to go on Amazon to order something because he didn't feel like ordering it. This was not on just one occasion. Ridiculous.
I'd be lucky to find a store at all, I'm pretty sure there are about 10 'game stores' in this country.
Omg I love how you guys hit all the points of a lovely game store in Manhattan that will not be names it's out dated, staff are elitists the 2 that is there, old games, trying to push a game on to me, etc etc u hit a lot of points so if anyone knows a good game store please reply to this oh and let's say the store is around 33rd st. FYI so any others let me know plz!
Demo copys are great to turn into tournament prizes eventually
Whats the ending song called?
Tip: Do not have random children/urchins manning the register. I used to go (occasionally) to a game store that was very disorganized. (They could have benefited from many of the top ten essentials listed above, so I'm not focusing on those, although I guess my comment might fall under the "professionalism" umbrella.) The thing that always got to me was the urchins (as I came to think of them). The owner's wife/girlfriend/babymomma? (not sure which, I didn't know the owner that well) often watched over the shop--a number of times that I was there, there was a bevy of 8-12 year old children as well. (To be fair, I recognize that childcare can be hard to come by, and that sometimes the children and their friends need to hang out at the store, where they can be properly supervised.) But when I (a customer) want to buy an expensive game, it makes me a little worried when one of the children/urchins rushes up to man the heretofore abandoned counter. At that point, I make sure that I only use cash (because I don't trust the store to keep my credit card information safe and secure). That's a problem. If your customers don't trust you to keep their personal information private, they're less likely to buy things, and less likely to plunk down the old credit card. "Professionalism" includes being a "real store" that your customers can trust and count on. While children are lovely, they often aren't the best employees, especially when they're fairly young still. At some point, even the "gamer troll" type of legend is preferable, provided he (she?) is an adult and gives off that vibe, at least...
thoughts on doing a Top 10 Gateway Games?
Please have more of these. live is great
i live in malta a small island south of italy and there are literally 2 game stores worth visiting on the island and they are both terrible, one couldnt give a hoot about its customers and the other is overly focused on getting you to buy a game and get out and neither has a good selection of games, i hate buying online and getting games shipped to malta is a hassle and expensive, its so annoying the store this list describes sounds like heaven for gamers, i would spend alot of my time and money in this store for sure.
What about an update on this list?
Thank you all for the delicious entertainment.
* Loyalty programmes are great. I like to be rewarded for keeping my local store afloat. * Hate it when I can't get the stuff I want. Nothing grinds me like eagerly approaching the x-wing miniatures ready for buying, and then there's nothing but a bunch of Tie-bombers and an aces-pack left. Have the hot stuff available * Integrate online-store and the shop. Let me see if you have a product online, and have it put to a side to fetch it later
@fulminata
10 жыл бұрын
Blame Fantasy Flight on the most recent X-Wing releases, they didn't make enough and the stores all got allocated.
Not a bad top 10 list but its surprising and unfortunate that some of the things on the list even had to be mentioned. I will say this video is clearly made more for a "hobby" game store as opposed to a game store. Much of it applies though. Its important NOT to neglect the bulk of the game buying public. Tom touched on it by saying sell monopoly and other popular games. Hobby gamers, though are usually repeat customers, are dwarfed by the larger game buying public. PS I watched this at my store eating a ham sandwich (Sorry I was out of Ramen) but I paused it and demoed a gear cube for some customers. Customers come first, some places apparently forget that which is a little insane to me but I know it happens.
@TheHouseofPanda
7 жыл бұрын
What's the difference between a hobby game store and a game store? Agricola/Eldritch Horror/Catan vs Monopoly/Sorry!/Risk?
Oh my goodness!!! Sams #5!!!! :)
I install carpet for a living. You would be surprised how many people get carpet in their bathrooms.
@stephenlowman3067
7 жыл бұрын
I go to a friends house to play games and when i go to their bathroom it has wood on the floor, that is rather freaky. What builder designed this house?????
Amen brothers!! Gamestore employee :)
Discounting old stock is an issue one of the local stores here has. They are still selling their D&D 4E books for release day prices even though it's the previous edition, has been the previous edition and isn't selling like the current edition. I'm not paying full price for something that sat on your shelf for four years. No one else wants it, I do, cut me a deal and I'll get those 4E books no one wants off your shelf.
I'm actually a little surprised that nobody has just left their stack of games they would have bought on the counter and walked out if the workers couldn't be bothered to make a sale. Do tend to agree with the list, though - good for any store with some points specific to games.
sam looked into my soullllllll
I'm surprised, no one had Air Conditioning on their list. That's almost a deal breaker for me.
This might be a tough one but I would like to see a Top 10 of Games to playing with Kids. As I said tough as there are young kids games and older kids games. My two daughters are 12-13 but have a very short attention span. Maybe you could do more than one.
@zerohor1974
10 жыл бұрын
Play not playing. Should not type in a hurry :)
Acronyms divide us, words bring us together. :D
I had to pause the video after zee rolled the dice and was like "Boom...wait are we supposed to add those?" O_o I was laughing too hard.
@skyblazeeterno
10 жыл бұрын
i like how Tom had already totalled the dice far before Zee - made me chuckle
I think a clip of Sam's #5 should be made into a national (nay, international!) PSA.
Haha. British consumers are watching this video with their jaws open. "They're allowed to use the bathroom?? In the actual shop??? Snacks????? CHAIRS???? MORE THAN ONE LIGHTBULB!!!!????"
@skyblazeeterno
10 жыл бұрын
I am a Brit. I suppose the nature of the shop and that they would hold gaming tournaments and demos would mean that chairs, toilets and snacks would be necessary for longer stays. Other shops you would not expect to find that - go to a newsagents - would you expect them to have toilet for customers?
@timhicks4141
10 жыл бұрын
skyblaze eterno I am also British. I think it's just normal for consumers to expect access to a public "restroom" in most stores in America. In this country I would expect to be refused access to the toilet in ANY shop, even if I'd just spent £1000 on their products. I think 70% of the people found in a UK McDonalds are only there for the public facilities! Even my favourite local game shop couldn't meet half the criteria on the list provided here. Mind you, their shop was built before most houses had indoor toilets, so I can forgive them most things.
@kevinsullivan3448
7 жыл бұрын
When I was stationed in West Germany (back in the 80s) I knew a guy who came to visit our group by train from England (where he was stationed) and he always bemoaned the lack of any 'public facilities' there.
I hope we as gamers can clean up our act. So many of us smell. Maybe it is the air conditioning or lack of windows down and air circulation, but we need to offer hygiene advice. Ask yourself, why aren't there more women in here next time you hang out at the local store. Tom, Zee, and Sam you are great. Keep up the great work. I look for your videos daily.
I feel like all this can be applied to most comic book shops.
Phil Kilgore at table top games in Kansas City does it about the best I have ever seen.