Hello and welcome to Toastmasters in Conversation with Maud Nale and Nedbank Limited, where we empower you with tools and techniques to navigate your personal and professional life.
Today, we are going to be talking about Emotional Intelligence (EQ).
Have you ever gone from being cool, calm, and emotionally connected and suddenly flipped?
Emotional intelligence is the ability to be aware of and understand your emotions while controlling your reactions.
The American psychologist and science journalist Daniel Goleman first coined the term emotional intelligence. He wrote for the New York Times for over 12 years, reporting on the complexity of the human brain and behavioral sciences.
Goleman’s EQ theory comprises five core components: empathy, effective communication or social skills, self-awareness, self-regulation, and motivation.
Learn more about emotional intelligence with us in Toastmasters in Conversation.
Brigitte Ryder: [00:01:35] Discusses how crucial Emotional Intelligence is in the workplace.
Njabulo Thela: [00:03:10] Discusses how you prepare yourself for situations when things go wrong.