This is what happens when you get your car serviced at a specialist! FJRS customer experience.

Автокөліктер мен көлік құралдары

Like me, I’m sure many of you are very nervous about leaving your pride and joy to be worked on at a main dealer! Well, I thought I’d share a customer perspective video of my car being serviced at Ford specialists FJRS - it’s definitely a place you can trust and feel relaxed about leaving your car at to be serviced / fixed / upgraded.
I hope this video gives a good insight into how they operate, and also to help those out who are considering getting booked in! Check them out here;
www.fjrs.co.uk

Пікірлер: 115

  • @CarFocused
    @CarFocused2 жыл бұрын

    PRICING LIST FOR SERVICING BELOW; www.fjrs.co.uk/servicing

  • @ianmacleod9552
    @ianmacleod95522 жыл бұрын

    Great idea and video, to show the whole process involved and they look to be a first class operation. Thanks Gary 👍

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    Thank you ☺️

  • @Malkiiin
    @Malkiiin2 жыл бұрын

    Cheers for this video! It put me at ease visiting knowing what to expect. Went today for my first visit and was blown away! Top guys!

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    Ah glad to hear it mate! You’re welcome ☺️

  • @hemalst9611
    @hemalst96112 жыл бұрын

    Excellent service mate really makes you feel comfortable and satisfied when you can see what's going on and how the car is being treated. I stopped going to Ford after they left a massive ding in the door and said it was already there worst experience ever will never use a main dealer again. My local garage does an amazing job and show the car the respect it deserves.

  • @micklawrence2630
    @micklawrence26302 жыл бұрын

    Great vid Gary..... great to see such good customer service , makes all the difference 👍🏼

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    Thanks mate - hopefully somebody will find it useful 😃

  • @simontaylor3211
    @simontaylor32112 жыл бұрын

    Looks a nice, slick outfit Gary. Peace of mind for you knowing they do a thorough job.

  • @stephenhankey9684
    @stephenhankey96842 жыл бұрын

    Great vid. That’s exactly what you want from a customer’s point of view!

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    Yea hopefully it’ll be reassuring for potential customers!

  • @Yakazuka
    @Yakazuka2 жыл бұрын

    Best memories picking up my Fiesta ST and Focus RS outside that building - top customer service.

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    I bet there were good days 👌🏻 Yep - can’t fault the guys at all when it comes to customer service!

  • @mrlavery
    @mrlavery2 жыл бұрын

    Great video as per mate , had great customer service here when it was primarily Mountune with my dads old MK3 , but sadly then weren't allowed into the workshop for a nosey ! , luckily the waiting area is very plush !

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    Yea they were pretty strict when Mountune were running it and you also never got to talk to the techs as Ryan used to head up the desk (he was a nice bloke though). More relaxed now and great to have the lads talk you through what they’ve found etc.

  • @remo8314
    @remo83142 жыл бұрын

    Great to see your Focus RS is in very good hands and you have no major issues,yours seems to be reliable for 12 years old.

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    Yea she’s a decent one luckily. Jonny said after the road test that it runs sweet 👌🏻

  • @russellwade7810
    @russellwade78102 жыл бұрын

    I to have 2010 green rs had it going on 6 years my first experience at a ford dealership here in Oxford not very happy. But found a ford dealership out of Oxford and been very happy for the last couple of years.👍

  • @strikeeaglemodels1588
    @strikeeaglemodels15882 жыл бұрын

    Nice one Gary! Made the right choice getting rid of the mk3 for the MK2 👍 Doing the same with my 2009 TTs mk2.Changed the spark plugs myself,got some NGK R.Runs a lot smoother.Got to do the oil change next week.Got some Millers motet sports oil 😊👍

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    Thanks mate - no regress buying my Mk2 ☺️ Good effort doing it yourself 👌🏻

  • @iTzCorey
    @iTzCorey2 жыл бұрын

    Glad you found a trust worthy garage as im yet to find one lol! even Evans Halshaw who is meant to be this huge trustworthy company cant even be trusted, i took my Focus in for a repair under warranty and checked dashcam that they tried unplugging but is hardwired and they were using my car to go fish shop down road and basically as a run around....ended up getting free services and an extra two years warranty, decided you know what im just going to learn how to service my car myself and change tyres and bulbs etc so now only time i go to a garage is for when parts go on it i cant do myself.

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    That’s terrible service from Ford!! I’d be fuming! It definitely makes the whole process of car ownership far less stressful once you’ve found a garage you can trust. So many cowboys out there these days 😢

  • @blinkinbadger6164
    @blinkinbadger61642 жыл бұрын

    Great video 👌

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    Thank you!

  • @monty6545
    @monty65452 жыл бұрын

    Nicely covered Gary , just the same as i find FJRS when i go there . Well done mate !

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    Thanks Monty! They are two genuinely nice blokes, and not too far from me so will always be going back as and when the RS needs attention 👌🏻

  • @monty6545

    @monty6545

    2 жыл бұрын

    @@CarFocused Just to add , i went for the EBC OE spec front disks and yellow stuff pads. Perfectly fine mate .

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    @@monty6545 I can get genuine Ford front discs and pads for £250. Were yours cheaper?

  • @monty6545

    @monty6545

    2 жыл бұрын

    @@CarFocused I think they cost around £350 a few months back . They are fast road pads .

  • @monty6545

    @monty6545

    2 жыл бұрын

    If you are on a budget i have my previous set on facebook market place . They were only on the car 5000 mls loads of wear left , Brembo discs and Pagid pads .

  • @louishamilton225
    @louishamilton2252 жыл бұрын

    Wish they weren’t so far away, Essex is a bit of a journey for a service! Great video loved seeing the mountune parts

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    Maybe if you ever need something a little more extensive doing you could always consider them 👍🏻

  • @louishamilton225

    @louishamilton225

    2 жыл бұрын

    @@CarFocused would love to go down and collect some parts one day! I love the plenum on yours shame they don’t make them anymore

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    @@louishamilton225 they’ve got one in the shop there mate, a silver one 👍🏻

  • @louishamilton225

    @louishamilton225

    2 жыл бұрын

    @@CarFocused shame I can’t afford it 😭😭😭

  • @DavidinEssexUK
    @DavidinEssexUK2 жыл бұрын

    I would have them service my RS but as they don’t give the years free aa cover it goes to Rates who have always taken very good care of me.

  • @robphillips4106
    @robphillips41062 жыл бұрын

    Great video and good to see that's exactly how they treat every customer.. I never have a bad experience there, FJRS are the best with fast.Fords!

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    Yes mate great lads, both very genuine too. Key to the running of a successful business, looking after the customer and their pride and joy 👌🏻

  • @robphillips4106

    @robphillips4106

    2 жыл бұрын

    Couldn't agree more......problem is I don't want any other place touching it now. I used to hate handing my car to a garage now look forward to it🤣🤣

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    @@robphillips4106 I know exactly what you mean 😂

  • @Nyle95
    @Nyle952 жыл бұрын

    Looks good. Prefer to service my car myself but if I had a car with full service history that was worth a few quid I'd probably get it done at a place like this.

  • @79munch
    @79munch2 жыл бұрын

    Good video 👍

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    Cheers dude 👊🏻

  • @STEVEBHPDEVON
    @STEVEBHPDEVON2 жыл бұрын

    All done properly can't ask for anything else, car always feels fresh when serviced aswell, mine is due to service in September 😀

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    Indeed mate plus it makes you feel better too knowing it’s got fresh oil, plugs and filters 👌🏻

  • @TheBigLebowskix
    @TheBigLebowskix2 жыл бұрын

    Fantastic 👍🏻

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    Thanks ☺️

  • @boss32233
    @boss322332 жыл бұрын

    I like that they take the wheels off and grease as main dealers stopped this years ago.

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    Yea nice little touch 👌🏻

  • @links7622
    @links76222 жыл бұрын

    When you said "crisps," that brings me nostalgia, cuz in the U.S. it's chips.

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    Yes and we call fries chips haha!

  • @alexr129
    @alexr1292 жыл бұрын

    i will be taking mine here going forward

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    That’s great to hear mate. You won’t be disappointed 👍🏻👍🏻

  • @alexr129

    @alexr129

    2 жыл бұрын

    @@CarFocused yes im paranoid with my mk3 she only done 1400 miles and want her to be handled properly these guys look to be ideal, im only gravesend so not too far

  • @joshfrance1428
    @joshfrance14282 жыл бұрын

    12 year old focus rs and still looks gorgeous and in good condition

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    Thanks Josh. She scrubs up well ☺️

  • @joshfrance1428

    @joshfrance1428

    2 жыл бұрын

    @@CarFocused love a well sorted mk2 no worries

  • @markrs59
    @markrs592 жыл бұрын

    Does look a nice posh place, my rs goes down a local dairy farm in the evenings for my service work on the side, I always supply genuine parts but basically pay zero labour 👍 yeah no stamps in the book but keep all the receipts for parts

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    That’s fair enough dude, I just like the guys to keep an eye on the car for me and yea I like a stamp in the book too 😁

  • @markrs59

    @markrs59

    2 жыл бұрын

    @@CarFocused I have local ford specialist who's a Ford master tech and I have him do any maintenance work that needs doing, the guys at sabre did all my belts and water pump last year along with fixing a vvt issue, because I do oil 2 or 3 times a year because its a daily I'd be wasting so much money going to places like this haha

  • @chrisryanst
    @chrisryanst2 жыл бұрын

    Great review as always 👏 I'm sure I heard mountune had stopped trading, or am I wrong🤔

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    Nah they’re still going - I believe they were looking for investors at one stage but managed to get sorted 👍🏻

  • @PocketRockets
    @PocketRockets2 жыл бұрын

    Nice video bro! Back in my ends and still don't pop by 😅 #Unloved

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    Haha just don’t have time 😂 Quickly bomb to the lads, filming done, bomb home. One day we’ll meet again….😂

  • @PocketRockets

    @PocketRockets

    2 жыл бұрын

    @@CarFocused 😂😂😂

  • @GokuPlaysUK
    @GokuPlaysUK2 жыл бұрын

    Whats age got to do with anything? 12 years old makes this car even greater its a true classic hence how rare and expensive they are

  • @jacklee2856
    @jacklee28562 жыл бұрын

    Just came across this great video I was wondering would they do my MK1 ford Granada Ghia 1975 gave it look over service

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    Give the guys a call 😁👍🏻👍🏻

  • @jacklee2856

    @jacklee2856

    2 жыл бұрын

    @@CarFocused could you give me their website thanks

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    @@jacklee2856 check the description of this video matey it’s in there ☺️

  • @jacklee2856

    @jacklee2856

    2 жыл бұрын

    @@CarFocused thanks found it 😀

  • @nikeprojoe
    @nikeprojoe2 жыл бұрын

    Hi Fred I'm Joe mate I just wanted to know if you do or cater for ECU Dyno tuning and remapping mate thanks

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    Give the guys a call mate 👍🏻

  • @PoxyMoxon97
    @PoxyMoxon972 жыл бұрын

    Looks very hassle free and very professional. I assume the price tag that comes along with this is a bit more than what a main dealer would charge though right? 🤔

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    To be honest in terms of pricing it’s pretty much the same, if not a little cheaper!

  • @PoxyMoxon97

    @PoxyMoxon97

    2 жыл бұрын

    @@CarFocused that sounds pretty spot on actually. I've got mine coming up in December, probably give them a call... 😁

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    @@PoxyMoxon97 do it mate. Tell them you watched the video too hehe.

  • @PoxyMoxon97

    @PoxyMoxon97

    2 жыл бұрын

    @@CarFocused that was definitely going to be menioned haha ;) cheers

  • @PoxyMoxon97

    @PoxyMoxon97

    2 жыл бұрын

    @@CarFocused and just like that, all booked up! Very excited indeed

  • @Hunnsey_rs
    @Hunnsey_rs2 жыл бұрын

    Bring the old waiting room back for us original Mountune owners! 😂

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    Haha not much has changed to be fair 😁

  • @Hunnsey_rs

    @Hunnsey_rs

    2 жыл бұрын

    It has 😂 the old one was just a little room 😂

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    @@Hunnsey_rs you’re more than welcome to sit in a small room there, I’m sure they can free up the cleaning cupboard?lol

  • @BigbubbaJ1000
    @BigbubbaJ10002 жыл бұрын

    Being dim here, are these people Mountune? Have they changed their name or are they totally different people? I’m looking to get my mk8 fiesta st serviced, I don’t want to go to the idiots that bodged the service last year, a for main dealer !!

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    Fred & Johnny essentially used to run the Mountune workshop - but then Mountune gave up the workshop stuff so Fred & Johnny took it over under their own business name, but they are still a Mountune pro authorised dealer and pretty much carry out all of the same stuff but they now have more freedom as it’s their own business 👍🏻

  • @stephengolds9679
    @stephengolds96792 жыл бұрын

    Wish I lived nearby.

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    Shame!

  • @stephenstyles4938
    @stephenstyles49382 жыл бұрын

    Where is that place at Gary?

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    It’s in Hutton mate near Brentwood 👍🏻

  • @GokuPlaysUK
    @GokuPlaysUK2 жыл бұрын

    4 hours away from me lol no chance

  • @qasimmir7117
    @qasimmir71172 жыл бұрын

    …and how much did that cost?

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    See pinned comment for pricing.

  • @GregNFresh
    @GregNFresh2 жыл бұрын

    You're in luck, the service for the Focus RS in France is less sophisticated.

  • @MultiFuzzyhead
    @MultiFuzzyhead2 жыл бұрын

    Why didn't you say how much they charged?

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    www.fjrs.co.uk/servicing

  • @jeremytheophile7208
    @jeremytheophile72082 жыл бұрын

    Price??

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    If you click the link in the description to this video, you can access all of the service pricing for the various vehicles in the Ford range 👍🏻

  • @scotspie501douglas7
    @scotspie501douglas72 жыл бұрын

    come on you have not told us the price for the experience

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    Check the link in the description of the video where you can fins all the various pricing packaged for the different types of fast Fords 👍🏻

  • @ronpage1994
    @ronpage19942 жыл бұрын

    That’s the sort of car service experience that appeals to me......no invoice

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    Lol - obviously I don’t want to broadcast my finances haha. But the full list of service pricing is readily available on their website ☺️

  • @grahamdunning294
    @grahamdunning2942 жыл бұрын

    You never mentioned the price

  • @CarFocused

    @CarFocused

    2 жыл бұрын

    www.fjrs.co.uk/servicing

  • @stephenstyles4938
    @stephenstyles49382 жыл бұрын

    That Toyota would tip over round a bend lol give me five pot forever in my eyes gary🙂🤩

  • @paddymcgirr5139
    @paddymcgirr51392 жыл бұрын

    We didn't see you pay for it😂😂

Келесі