I love story time with Kara.😊❤

@piitajonas

9 ай бұрын

I agree ☺️

I feel like some people's life's purpose is to complain no matter how perfect something is. Some of the worst are the ones who say everything is fine to your face and then complain from the safe distance of a phone call. :/

_You can't have you cake and eat it too!_ Kara: Well, yes. Yes because I took it back. Duh 🙄

As a former florist shop owner, dealing with the mothers of the brides was the worst.

thank you, that was very kind to remind us "newbies" that sometimes someone is just an ass, which has absolutely NOTHING to do with anyone or their product 😊

I think we need a Heinous Hag emoji!

Omg I loved this anecdote about the repossessed cake!! I'm so glad you took it with you Kara! 😄People will try anything to get money off, and I think they like to brag about it as well!

I looooove the repossessed wedding cake story! 🤣

@KaraBuntin

9 ай бұрын

me too

LMFAO "Heinous hag " 🤣

😂😂"you heinous hag"! What a great story re: the cake that ended up at McDonalds House!! 🥰🥰

You've given a whole new meaning to "cake walk" Way to go!

I recalled a customer asking that I "send her a new lip balm because she could not get the plastic wrapper off the lip balm tube that I sent to her." I told her to "send the lip balm back and I will send you one without the plastic wrapping." Another nutty customer asked, "why would I send her a soap bar with olive oil in it I know she is allergic to olive oil."

I love the story about the cake Kara! I would do the same thing ...take the cake and give it to someone who appreciates your thoughtfulness.

Oh yes! Often the most basic venue & the lowest budget party turns out to be the most fun and the least hassle. Also you soon lose count of how many charities, influencers and even 'stars', or their agents at least, expect freebies, "it will be good PR or good exposure". As for those who try and abuse the ebay & etsy refund policies...

OMG! I love your stories! I want to hear more! : )

omg lol we neeeeed more of these cake stories, thoroughly enjoyed this video you're a good story teller ! thanks Kara!

Wish I had been a fly on the wall for this one. You are too good.

I didn’t want the story to end!! 😂

I went to school in Boston for floral design and used to do weddings on the side. I did all the flowers in this one particular wedding and had three big bows that were to be attached to the wedding party table. That was the last thing to be done, but I was TOLD to leave by the staff where the venue was held, because the wedding party was coming in. No prior warning of how much time I had left, they literally shoved me out the door. I gave someone the bows and asked them to please attach them to the table and I left. Needless to say, the bride refused to pay for any of the flowers, because the bows were not attached and she claimed it ruined all her photos. Yah, ok. This person worked with me too. I later found out she did it to the cake person and the photographer. It must have been the year of the wedding scammer.

@KaraBuntin

9 ай бұрын

Good lord, some people...

Good for you, taking the cake!!! I'm curious whether or not you eventually told them you had understood their conversation.

@KaraBuntin

9 ай бұрын

No, I never did. Let them wonder hahaha

This is the best story ever!!!! Good for You! Thank you for sharing!

This was great to hear, and you’re right sometimes it’s just better to refund partially just to get rid of the person and their jerkiness. I can smell a scam too. Once a girl from England bought a high end vintage item from me via PayPal, but she (and I knew) the shipping address has to Match WHERE you ship it. She kept asking me to ship it to different countries and then said she was coming to nyc to vacation and pick up the coat. Then if I followed her lead, she could claim a refund, and get it! I would not be covered by PayPal seller protection!

When you said the bride called you after her wedding, I thought the last thing I'd be doing after my wedding would be calling ANYONE, I'd be in my honeymoon!! (Only exception is we called my in-laws who couldn't attend our wedding because SHE was terminally sick!!)

@KaraBuntin

7 ай бұрын

They tended to call if they had "complain to get money back" on their to-do lists!

Great stories!! Love it!

I love the stories, always so insightful.

That's insane! People can be so awful. Good grief. - No excuse for that behavior. None.

Loved your stories!!

I had a acam attempt about a month ago. I held firm and yhey did go away. She kept escalating and telling me her professional credentials. I put her in Spam

Taking the cake was LOVELY!

It's so frustrating dealing with those kind of people, especially after putting in all the time & effort! Sadly, some humans are just jerks and as you said, aren't worth the mental/emotional toll. I'm so amused about the repossession of the cake, though! Bravo!! 👏🏻 At least you had the satisfaction of saying, "If you won't pay, no cake for you!" 😂 That's a nice little lesson that taught them to treat the next baker better!

Sorry that you had to go through that, but great story!!!!

I was waiting for you to say you know Spanish!! 😂😂😂

Wooohooo I wanted to hear this one!!!

I’m on the road. So listening!

I do THE SAME THING about not letting on I know Spanish when tradespeople come to the house!!!!!! The things I've caught on to .... Girl, I should do a KZread video about it! 😂

@KaraBuntin

9 ай бұрын

I thought that I would hear some good stuff when the guys who redid my floors were here, but all they talked about was soccer.

@ColetteO_

9 ай бұрын

@@KaraBuntin 😆🤣

@jacquietibbetts7660

9 ай бұрын

😂😂😂@@KaraBuntin

Where oh where do I add additional shop policies about shipping, refunds etc. can’t seem to find the correct area to state that type if info. Thanks for your story… firing customers can be cathartic.

@KaraBuntin

9 ай бұрын

You have to edit your shop, but I think that Etsy has limited the amount of info that we can add to our policies. I'll have to go poke around to look, but since my shops are older I think that I have the old editing interface and the newer shops might have less space to put information in.

I understand people refunding for a quiet life if they're very busy / stressed / earning a lot but I'm stubborn & won't reward dishonest behaviour. I'll fight tooth & nail on principle if I'm certain someone's trying it on. Because if I refund, that encourages them & perpetuates the scammer cycle. Let them file a chargeback/ leave a bad review etc... I'm not going to make any aspect of their shady tactics easier for them. That said, I'm very lucky (probably mainly because of low-ish customer volume), that the vast majority of my dealings are really positive. Your cake stories are outrageous. Had similar customers when I worked in kitchens. Everything was wonderful until they left 🙄

@KaraBuntin

9 ай бұрын

My reactions to this kind of thing totally depend on my mood.

You’re amazing 🤩

you KNOW who you ARE!!! Mwuahahahahaha

Coffee cheers ☕️😊

That's a riot 😂

Hello Kara, I love your contents and videos since 2021, could you make a video for best sizing for Etsy listing images. They have changed ratio square to 4:3. It is really important to get customer attention on our listings. Some of my listing images can not crop with this sizes also I can't do the best form (pixel x pixel ) which is suitable for new algorithm. Thank you for all your contents, videos and also lovely fb group

@KaraBuntin

9 ай бұрын

I did one on my tutorial channel here: How to Edit Rectangular Photos To Be Square for Etsy. Etsy seller tutorials kzread.info/dash/bejne/goihzsyMf9DFgqg.html

Regarding the Etsy protection plan, are we paying for the refund? Our policy is no refunds and sometimes people are complaining that it’s not what they expected, like in this case, something was lowercase and they thought it should be uppercase for a name on a card, but it was clear how it should be in the listing photo. They wanted it redone, but I recommended that they file a claim and re-purchase. Perhaps that was the wrong advice? I’m not sure what Etsy would say regarding some thing that is just “not what I expected.“

@KaraBuntin

9 ай бұрын

Anything that's a "not as described" claim isn't going to be paid for by purchase protection, that will be judged by Etsy. I had a customer say something wasn't as described and they sided with me and refunded it out of Etsy's funds, but if they had sided with the customer I would have had to pay for the return.

@donnaconnolly4852

9 ай бұрын

That's some story! Thanks for replying and explaining. Will Etsy contact me for my version?

@Acaketoremember

9 ай бұрын

@@donnaconnolly4852 For not-as-described they will give you a chance to respond (or at least they're supposed to.) They can see our convos, too, so they look at those.

14:19 😂😂😂😂😂😂😂😂😂😂

Excellent stories, thanks for that!