The Queues App for Microsoft Teams Phone | Mike’s Pre-Launch Review
Ғылым және технология
You’ve heard about the Queues app for Microsoft Teams, but you aren’t sure if it can handle your company’s call center requirements.
I’ve researched the Queues app and talked to industry leaders, and in this video, I’ll tell you what features it will have, which are on the roadmap, and which it will not have. I will also tell you if you should wait for the Queues app or purchase a different software app for your company’s call center.
Want my recommendations on the best Teams Phone & Call Center Software vendors? Ask me today.
AskMike@AeroComInc.com
714.593.0011
Video Chapters
00:00 A question my customer asked me
02:31 How much does Queues cost?
04:20 Features it will have
06:03 Features on the roadmap
06:29 Features it will not have
10:54 My advice for you on the Queues app
13:20 Which Teams Phone & Call Center providers are the best?
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About me (Mike) & AeroCom:
My name is Mike Smith, and I founded AeroCom, Inc. in 2003. Since then, AeroCom has grown to become one of the largest and longest-standing business telecom and cloud sales partners in the U.S. I've helped thousands of IT departments make better technology decisions in a fraction of the time, and I'm excited to do the same for your organization.
Services:
- Technology design and optimization
- Vendor selection
Areas of Expertise:
- Cloud Phone Systems
- Cloud Call/Contact Center Software
- Cloud Infrastructure & Storage
- Cybersecurity as a Service
- SD-WAN and SASE
- Business Internet Access
Contact me today for my recommendations on the technology your company needs:
(714) 593-0011 or AskMike@aerocominc.com
Visit us at: www.aerocominc.com
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Пікірлер: 8
Great video, really appreciated. I've read conflicting information about the requirement for Teams Premium. From what I've read, only call center managers will require the Teams Premium add-on, not call center users. Where did you get the confirmation that it will require Premium for each?
@Aerocominc
27 күн бұрын
Good point, Nick. That was an assumption I've made, since there isn't any official documentation out yet. I could be wrong, though. I guess we'll see, soon enough!
@carterg9824
23 күн бұрын
@@Aerocominc It's true the queues app isn't necessary for users, only managers, though from interacting with a guy on reddit who claimed to be from microsoft (whose post history backed that up tbh) as well as one of our microsoft connects, both of them said that the UX of agents in the queues app will be greatly enhanced by them using it as well. If you're already A5 its not much more expensive to just license all the agents too - like an additional $2/head or something vs $100+ for a contact center solution
@Aerocominc
23 күн бұрын
@@carterg9824 That might very well be true on the pricing, but comparing it to a $100+ contact center solution is a very very long ways away. I think the more accurate comparison would be a cloud PBX provider that has the ability to do customized call reporting... which isn't even really considered "call/contact center software." If you look at the features the Queues is offering at launch, it's a very small list. Teams Phone doesn't even have skills-based routing... which is a feature every contact center software had, 40 years ago... And that's just the tip of the iceberg.
Do you have any opinion on the Teams Queues app vs Clobba RT and reporting?
@Aerocominc
22 күн бұрын
I would, but I think it would be better to wait until the Queues App launches, in order to do a specific comparison to another app.
Features it will not have: notify calls about numbers in queue