HealthFirst Chief Clinical Officer Don Cohen, DMD, discusses how dental office operations and protocol must change to re-open, and how to proactively ease the anxiety of customers about their personal risk in coming back to the dentist.
Key topics Dr. Cohen covers include:
New patient screening questions and devices: 01:40
Office setup for social distancing and infection control: 06:50
Making customers feel comfortable: 18:58
Creating a strategy for re-opening: 25:50
Personal Protective Equipment (PPE): 29:45
Customer outreach and welcoming back: 33:16
Making new appointments: 41:08
Antigen and antibody testing: 45:15
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