Why not title this video "What the Dell happened?"

@TupacsStepSisterlocoman

5 жыл бұрын

I shouldn't be laughing

@jeremybrown9611

5 жыл бұрын

LMAO good one bruh

@emcsquare62

5 жыл бұрын

Good one "Dude!"

@jaybird-8311

5 жыл бұрын

Bananaana da da da Dunna dunna

@HPTeguh

5 жыл бұрын

Smart title. But this kind of title might confuse people who doesn't speak english on daily basis

When I graduated high school in 2002, as a graduation gift my dad got me a Dell Dimension tower for my upcoming college term. You best believe as soon as I unwrapped it and the Dell logo on the box was uncovered, my grandpa, always the comedian, shouted, "Dude, you just got a Dell!"

@jasonbowman9521

4 жыл бұрын

My Frankenstein computer is very old and made of many different computer parts. It has a cd/dvd rom, a Dell monitor, logitech speakers I believe. They are very small but can blast new videos better then older ones for some reason. The tower is a little newer but some of the USB ports require plug in adapter thingies. The cheap wireless mouse is the newest part. Got it for $12 bucks.

@detenatron.3608

4 жыл бұрын

@@jasonbowman9521 a man of culture I see

@Gwmcmi02

3 жыл бұрын

Same graduation year, same graduation gift.

@_SYDGAMING_

3 жыл бұрын

Your gramps sounds like a true legend.

@Senhordaverdadeabsol

3 жыл бұрын

Grandpa awesome

Just imagine being Michael Dell's roommate in college, watching him make $6 million in sales in his first year in college. He was probably like, "bruh."

@deandupont5503

3 жыл бұрын

And hopefully the roommate also said, "Yeah, the fuckin' pizza is on you until the end of the semester."

@Jjvic69

3 жыл бұрын

I would have honestly taken that insider info and bought my tuitions worth in stocks or something. Or if they were cool I would have just asked for a Job

@jonsick445

2 жыл бұрын

@@deandupont5503 LOL. You don't get rich by buying a lot of pizza for people just because you're making bank. MD likely had no friends in college that knew he was making that money. If he did, they would have been on him day and night to scrounge for sure.

@carldrogo9492

2 жыл бұрын

Probably got him lots of coochie.

@CoasterMan13Official

2 жыл бұрын

Anyone who is rich now is either ancient or has inheritance money from their daddy.

It's just one anecdote, but when I recently ordered a Dell online, the sales rep emailed me a highly inaccurate transcript of our dialogue, the computer I received was defective, and the tech support person was shockingly ignorant. I had no choice but to return the computer and buy a different brand. Dude, I didn't get a Dell.

@BungieStudios

3 жыл бұрын

Dude didn't get his sale. lol

@aurakille2148

3 жыл бұрын

Im guessing you got an Indian sales rep that is only there to sell you software and warranty you don't need?

@DavidKowalski

3 жыл бұрын

@@aurakille2148 I forget what the sales rep tried to sell me, though he was Indian and probably tried to sell me software and a warranty. I just distinctly remember that the supposed transcript of our conversation that he emailed me had nothing to do with what we actually discussed.

@BungieStudios

3 жыл бұрын

@@DavidKowalski Probably sent you someone else's on accident.

@DavidKowalski

3 жыл бұрын

@@BungieStudios That was my first thought, even though the dialogue was about the precise model I was looking at. Whatever the case, I considered it just one of a string of errors/problems I experienced trying to buy from Dell.

I feel bad for Dell. In 2010 they came out with a 5" phablet called Dell Streak. Nobody bought it and critics said it was too big. Fast forward to 2015 and now EVERYONE is using phones at or near 5", while people consider phablets to be 6" to 8"and they are also pretty popular. Dell was ahead of it's time.

@AirLancer

5 жыл бұрын

Just goes to show that nobody really knows what they want.

@wclifton968gameplaystutorials

5 жыл бұрын

wasn't it running windows phone 7? maybe that has something to do with it. it caused Dell to leave the phone market like when HP left the phone market in 2016 after the Elite X3 didn't sell well running windows 10 Mobile

@TupacsStepSisterlocoman

5 жыл бұрын

not really related but dells old mobile software sucks really bad

@insanecarpatian5658

5 жыл бұрын

No, It was running Android with will Dell interface on top. I remember the reviewers saying "you will look ridiculous with this thing near your face" and then in 2011 Samsung Note is introduced and becomes a big hit.

@jeremybrown9611

5 жыл бұрын

@@insanecarpatian5658 LMAO yep

I remember when their ad guy got busted for smoking pot and the running joke became, “Dude, you’re getting a cell!”

@KameraShy

4 жыл бұрын

And now, it's legal. He would get an endorsement deal.

@lwoodt1

3 жыл бұрын

HAHAHA

@speedracer1945

3 жыл бұрын

@@KameraShy not in Florida, thanks a chitty governor. Medical yeah but it costs more than a a street corner.

@lancecharley8822

3 жыл бұрын

i remember that

@tomcorwine3091

3 жыл бұрын

I was shocked when I found out that guy smoked weed. Joking.

I was a retail sales manager for Dell back in 2005-2006ish. The fact that when customers, and employees, had to call for support they had outrageous wait times and could barely understand the outsourced personnel definitely contributed to people's reluctance to buy Dell.

@ohnaw223

2 жыл бұрын

I was born in 2005 🤣🥲🥲🥲

@wakeupuk3860

2 жыл бұрын

Robert your political correct comment "could barely understand the outsourced personnel" and this KZread "poor customer support" is so typical of every one now being more concerned about being racist than stating the facts. Which is DELL outsourcing to Indian IT service support centers where both accent and cultural forms of speaking was the problem. Such as "The problem being is the problem which I am understanding to your problem is being the problem which I will now ascertain the problem I now wish you describe your problem to me ". I know this because I once both trained for DELL and for Microsoft as a senior MCT and both companies in the desire to make more profit chose to employ Indians and and fly them in to England to be trained on DELL products. What I and several fellow contracted IT Trainers employed to bring them up to speed that most of them had been sent by Indian recruitment agencies in mainly Delphi most could not really speak English and openly boasted to each other the bribes they paid to get into DELL. Their accent and form of speaking made it hard for us Trainers to understand what they weer saying. We alos very quickly realize they had lied or supplied fake qualifications about their IT skills which were virtually zero. I had to stop one opening up a DELL because he wanted to sit some where else which was not near a electrical socket as he wanted to put batteries in it would work and he was poking about the circuit board with his hands and it was still live. It was a total farce and my self and eight other trainers all free-lancers ended our contracts because there was no made we were going to meet the Microsoft MCSE exams that DELL had set fro them to pass to become a DELL Service Technicians plus what we weer being paid for. The solution by DELL was to contact agencies in the UK and Indian and hire Indian IT Trainers and even though I cannot vouch as being true (which all the above is) apparently a special deal was done with Microsoft that qualification would be given not on the basis of passing the MCSE exams but attendance only. I went abroad for a few years and came back to the UK to retire, on needing a new PC I considered getting a DELL as for the price they were good PCs. I rung up DELL UK to find both sales and PC support weer all Indian based and have to say, it was atrocious and because I was spending so much time saying "Pardon" I gave up and went elsewhere.

@fgb3126

Жыл бұрын

@@wakeupuk3860 Me too. It was ridiculous. And this was as a Dell customer, buying a new one. I checked out HP customer service and they had English as first language people. I thanked them for knowing English.

@fgb3126

Жыл бұрын

How much money did Dell save to do this? Did they ever do a cost comparison? Cost of English speakers vs. Los of Sales?

I remember working for Dell back in 2004 - 2007.. they started me at 33k / year for taking calls on the phone.. over the course of 2 yrs I was given some raises and bonus but they were small.. after a certain point they just stopped .. I worked for almost 2 yrs with no raise in pay and they would literally bring in people that used to work at McDonald's, put them in some 4 week fast paced training course, and then land them on the phones, I ended up training a good chunk of them because they had no idea how to troubleshoot or diagnose hardware problems. Anyone can read a script but walking a 70 yr old over the phone into reinstalling Windows XP or swapping out a hard drive you gotta be somewhat savvy with people.

@shanewilson7994

Жыл бұрын

Yup, I'm in house tech support at the company I work for, and the job is pretty easy, but communication skills and an understanding of what is going on is a must because a lot of the time I'm helping someone fix something who doesn't own a computer at home, and has no idea what they are doing. So you have to translate from geek to English, as I call it.

Remember Gateway in the cow print boxes?

@fjames208

5 жыл бұрын

True, my only compu..gateway desktop

@adamd.3565

5 жыл бұрын

That image actually popped into my head at the start of this video, even before the classic Dell commercials did.

@fjames208

5 жыл бұрын

True, its been 12 years..2006

@Tam5115

5 жыл бұрын

I had two of them. They both still work, Just too outdated but a good product in my experience

@NicholasChorba

5 жыл бұрын

Need a gateway video

You should do Gateway next. That company fell even harder i think

@fjames208

5 жыл бұрын

Still in business??

@frizzyfrank2985

5 жыл бұрын

Compaq

@Sam42069

5 жыл бұрын

F James yeah but they are owned by acer

@fjames208

5 жыл бұрын

@@Sam42069 ok, l did not know

@tcsam73

5 жыл бұрын

Oh yeah, Gateway. Their fall was spectacular. I worked for them from 1995-1997 in tech support. Back then, they were growing and they were looking at trying to replace Dell in computer sales. Their fumbling definitely started with the release of the Wearnes 6x CDROM drive. There was some clown in the sales department that locked the company into a deal where we had to support that piece of shit no matter what. We weren't even allowed to admit we knew the drive was bad, and had to replace it with another Wearnes drive we knew wouldn't work. We had to make the customer open the case, reseat all the cables attached to the drive and only then were we allowed to replace it. Over 20 years later and I can still recall the part number for that damn drive. I had to write up so many replacements. We went through about 5 revisions of the failed Wearnes drive before we just replaced them all with 8x CDROM drives from Sony, but that was a long few months supporting that shit drive from Wearnes. Now, one bad part wouldn't kill a company, but Gateway then tried to get ISO9000 certification, and then you had internal sabotage start up. We lost some truly important trouble shooting tools in tech support that we needed to help customers because somebody claimed it wasn't ISO 9000 compliant. Employees that could read the handwriting on the wall resorted to hiding their resources to prevent some clown from confiscating them so we could do our jobs. Needless to say the quality of our tech support, the thing we were know for, started to take a serious hit. The third party contractors whom were hired at this time were not trained very well and further killed our numbers. By 1997, I quit and went back to college. People I knew stayed on for a while longer. Eventually, the idiots at the top tried to force tech support into becoming sales. They required each tech to sell upgrades or peripherals while fixing problems. Lack of sales would get experienced techs fired. Further killing the tech support quality.

I work for a company’s IT department and all we use is Dell. Laptops, desktops, servers, switches, you name it. Most of the time, they work very well. I’m using a Precision 7760 and it’s a pretty good computer. It has some small QC issues (space bar and shift key is squeaky) but beyond that it’s a solid piece of hardware. I’ve been impressed with them and I work with their stuff every day.

@gregh2367

Жыл бұрын

Me 2 lol

@kellyngrey4950

7 ай бұрын

My sister does IT for a medium-ish sized company. When they do.mass upgrades she usually snags a free used desktop or laptop for me. They use Dell too and the desktops last forever. My previous one lasted for 5 years - plus however many years it had already been used. Zero complaints. Great workhorse machines.

I must be living in an alternate universe. I remember everyone in grad school having either a Dell XPS or a MacBook. HP a distant third. This was 2017-2020. Had no idea Dell was having issues...

@locolalo1364

2 жыл бұрын

You're not. Dell rose in 90s peaked mid 2000s, declined and up to recently 2018- now Dell is back on the rise.. I also found this video odd

@alpacamale2909

2 жыл бұрын

this video is shit

@LKonstantina915

2 жыл бұрын

no people hate dell because their computer systems are full of bloatware, their customer service is just THE WORST and have been proven to underperform in a lot of cases because of bad cooling solutions and blaotware. Many tech and non tech youtubers have been complaining about dell for years now.

@sauerkrautjr

2 жыл бұрын

@@LKonstantina915 huh. Didn't know that. Aside from an old ThinkPad, what's a better option these days? Also, wouldn't bloatware just be an OS problem?

@JesusLopez-un6mw

2 жыл бұрын

@@sauerkrautjr ??? Dude, Do you know what bloatware is? Bloatware are independent pieces of software or utilities that are installed by the manufacturer of the PC. Windows as an OS is just a plain vanilla OS but manufacturers will add those “bonus utilities “ to make your life easier but many of them are unnecessary and they are called bloatware because they take space up in your hard drive and a bunch of them load with Windows taking up precious chunks of RAM. You can delete them all except for the ones that come directly from the manufacturer and even some of those are not necessary. With Windows evolution you hardly need any of them because there is driver support on Windows for almost everything. Smart phones come with them too including iPhones and Android. So the OS is a necessity by itself, everything els could be bloatware except your personally installed software.

"You can tell...its a Dell" been a staple of describing toasters and potatoes everywhere

@rajpawar9343

4 жыл бұрын

Yeah and I'm knocked by a hammer.

@quantum_vortex_

4 жыл бұрын

my dell is pretty powerful for a laptop i7 7700HQ GForce GTX 1050 ti not the best gpu but i don’t play gpu intense games

@McOuroborosBurger

4 жыл бұрын

CallMeVortex he’s referring to the standard office machine that’s usually equipped with shit specs and integrated graphics.

@quantum_vortex_

4 жыл бұрын

Bass Stuff I’ve also got one of those but with a $50 discrete gpu

@mestupkid211986

4 жыл бұрын

and now, Alienware is owned by them, so they can be known as overpriced on top of that

I didn't even realize Dell had a decline. I'm watching this on my Dell Inspiron.

@bilibiliism

5 жыл бұрын

Dell declined from their heyday but its still going strong, just not as good as they used to be.

@PaperRaines

5 жыл бұрын

I believe him about HP. I've had my laptop since 2013 and it's still running like a horse with Windows 10

@safetytfh

5 жыл бұрын

they had a few really bad years around 2004. One thing not covered was their terrible BTX form factor that was incompatible with almost anything 3rd party, and ordinary looking power supplies with standard connectors but switched up pin-outs. Put a dell PSU from that era into another PC and you fry it, put a standard PSU in a dell and you fry it. All those round-ish grey on black machines were chock full of unreliable proprietary shit too The guy who replaced Michael Dell made a clownshow out of Dell

@PaperRaines

5 жыл бұрын

@@safetytfh Get 'em! 😂😂💪

@hummingvoid7824

5 жыл бұрын

I'm suprised when he said that Dell had bad customer service, since I heard that Dell has quite good service.

My parents bought a Dell back in like 2002/2003, and it was such an amazing computer compared to what we had before. I still have and occasionally use the monitor for it. We named it, "Dude, it's our Dell."

@oosha2000

2 жыл бұрын

Nice one

About 20 years ago, my grade school class saw the dude you’re getting a dell guy on a field trip at an aquarium. We chased him down, and tried to get him to say the phrase. He ran away. Poor guy, he probably couldn’t go out anywhere in public lol

Remember to click the Dell to be notified of future videos

@n3wt

5 жыл бұрын

yahoo and myspace for the love of god company man

@liberalthefirst7743

5 жыл бұрын

Lol

@Hulavuta

5 жыл бұрын

I agree, Yahoo would be awesome. It used to be the #1 website if I'm not mistaken.

@2naaa_

5 жыл бұрын

Dude, I'm clicking the Dell.

@mikado6407

5 жыл бұрын

Real fun hours

The rise of company man.

@Kenxclout

5 жыл бұрын

PowahSlap Entertainmint aye you that dude that commented on The Today I Found Out video. You like flat soda I can’t fuck with you

@markwarrenhickey

5 жыл бұрын

500k spacial

@Kenxclout

5 жыл бұрын

Twenty Vue thats what im saying!

@MrSamas13

5 жыл бұрын

And fall

@flamer88gt61

5 жыл бұрын

PowahSlap Entertainmint why you copy Justin Y. ?

The accounting scandal, which you "didn't want to talk about," was very important because it showed that the company wasn't doing nearly as well as it wanted Wall Street to think.

My first computer was a Dell Dimension 4600 that I ordered in 2004. It was a great machine and I never had any problems with it. It could do just about anything I wanted with it at the time. It was such a good machine that I ordered a replacement six years later because the Dimension became obsolete. My second computer was a Dell Studio XPS 9100. When fully upgraded, it was a beast of a machine. What turned me off of Dell was their customer service. They outsourced it overseas and that's where their customer service went to crap. I liked that for a time, Dell had customer service representatives that could actually speak English, not half English speaking people located in India. They would probably still have me as a customer if they kept their customer service department here in the US where it belongs.

I suggest we bring back the "You're getting a Dell" meme

@Victor-fp2hn

5 жыл бұрын

Santiago Finamore a meme before memes

@Pouzdraken

4 жыл бұрын

We can

@embercoral

4 жыл бұрын

@@Victor-fp2hn More like a meme before internet memes. Memes in general have existed long before the internet. Just think about that weird S symbol so many kids in multiple schools learned how to draw with seemingly no explanation as to where it came from.

@quantum_vortex_

4 жыл бұрын

embercoral yeah! my friends dad said he remembered seeing people drawing it!

@LarsonFilms2

4 жыл бұрын

@embercoral It was called "The Universal S."

My friends and I also said "Dude! You're getting a Dell!"

@seacue615

4 жыл бұрын

Dude. You're getting a Dell! Ahahahahahahhahahhahahahahhaha!

@Pouzdraken

4 жыл бұрын

Honestly this just feels like a meme made out of marketing campaigns... kinda like what we have now

I worked at a Dell desktop plant for a couple months back in the late 2000's. You got a lot of it right, but the other thing is that they were so much of a desktop computer company that thinking about them as anything other than a desktop company hurt them. The plant closed. I don't think they ever even thought of turning it into a place to build tablets or laptops.

Gotta say that I recently bought a Dell monitor and it’s both a fantastic display and was a wonderful value.

@khaimk4r4su

Жыл бұрын

i watched this video on a Dell monitor :D

Maybe a video explaining how HP took over Dell's market? Thanks for the vid!

@fjames208

5 жыл бұрын

True, why hp become number one, l got a calculador not a compu..ho

@haroldswick9962

2 жыл бұрын

I think he did they bought Compact.

@JamesgnuoY1

2 жыл бұрын

HP had to split, now it is HP for the client side (I wonder if they are throwing their shitty printers into their PC numbers), and they have HPE for datacenter sales, which is also crap as well.

@CoasterMan13Official

2 жыл бұрын

Actually, HP is a lot worse than Dell. I had a Stream 14 that I had used for a year for some light video editing and a bit of web browsing. That white dog turd they called a computer was so bad, I ended up using a Dell and didn't have to deal with those issues after all of that.

Sear just declared bankruptcy! I can't wait for the video

@Commenter839

5 жыл бұрын

I doubt he'll cover Sears. He went over the entire Sears Holdings company in his Kmart video.

@sarysa

5 жыл бұрын

It's not a done deal yet, still just a rumor...albeit a credible one.

@fisqual

5 жыл бұрын

Just one sear.

@rzpogi

5 жыл бұрын

@dwoodard78 Sears are going that route already. Toys R Us is an oddball though. All of their US stores are closed but their international stores are still open. I'm betting their Asian partner Fung Retailing would buy them.

@davis6123

5 жыл бұрын

Kevin Ortega it was a matter of time. I expected it to happen 8+ years ago.

I would say they’re going pretty downhill in the tower market due to the increasing popularity of custom pcs but dell still rules the laptop market. This year’s xps 15 is an absolute game-changer

@gog_magpie

2 жыл бұрын

Only the future will tell if Dell will go downtown or not

"You're Getting A Dell" sounds an awful lot like "You're Going To Hell"

Watching it on a Dell monitor.

@texasaggie2378

5 жыл бұрын

nigga aren't you dead?

@spuriouseffect

5 жыл бұрын

I'm typing this on an HP probook. It cost me 129.00 refurbished.

@MrBeiragua

5 жыл бұрын

So am I

@TERRORoftheLORD

5 жыл бұрын

Me too! :P

@Gamevet

5 жыл бұрын

I'm watching it on a Dell 1440p 144Hz G-Sync monitor.

my old dell computer broke then you uploaded this

@alexc8992

5 жыл бұрын

Amazing Puppy Dogs 9 rip

@ecnoid

5 жыл бұрын

Amazing Puppy Dogs 9 the exact same thing happened for me, the power light isn’t even turning on. only an internal orange light.

I never thought of Dell being #1. I still use Dell today (Alienware laptops) and I like how I am able to find used parts should something break on the computer. Many cheaper computers don't have a market for replacement parts and the whole PC is trash if anything breaks. For some reason, I see Apple Macbooks as a bigger threat to eat Dell's market share. I see lots of people using them (I'm talking teachers, college students, and even tech people) and they always look down on me for not "getting with the times". Apple is thought of as leading the way into the future with other brands catching up.

@MrRobarino

2 жыл бұрын

Apple has never really been a threat in that market. Apple currently sits at 7% market share while Dell holds 28.5% . Apple has never gotten more then 10% market share in the home PC market.

@vivek_v

7 ай бұрын

I certainly wouldn't trust college students to make wise financial decisions...

I went for a work related trip to Austin in the early 2000s. On a spare afternoon, my co-worker and I drove up to the Dell campus a little ways north of Austin to just look around. There was 7 or 8 office buildings on the campus. It was rather remarkable to think that only about 15 years prior, this guy was selling PCs out of his college dorm room. (edit) I think I would disagree that Dell has "declined". Maybe they sell less consumer PCs, but in the government market, Dell, together with HP, are the king of vendors, and one of the biggest tech companies in the entire world. The title of this video "The Decline of Dell: what happened?" sounds like it's a company headed towards extinction, which isn't even remotely the case.

Why didn't you include their huge push towards commercial computing? You also didn't mention Alienware. These are Dells biggest departments that still manufacture and service pcs

@SpeakerFan

5 жыл бұрын

Forget alienware the XPS brands and their latitude lines are big sellers

@evilbred974

5 жыл бұрын

Because in the grand scheme of things they aren't really a computer sales company anymore. As much as you think they make money off selling Alienware computers, it's peanuts compared to their commercial services (ie datacenter support) side.

@TheRoflcopter84

5 жыл бұрын

Alienware is complete dogshit. I can’t believe I sold my Asus ROG for one. Worst mistake in recent memory.

@NightSociety

5 жыл бұрын

Wrong. There's only a few audience that uses PC as Gaming not worth mention, plus there are abundance of other makers as well as self-built enthusiasts.

@emp0rizzle

5 жыл бұрын

@Mc Fireballs nailed it... I'm no fan of Dell but when you're basically relegating your desktop PC business (which is in decade long decline) to focus on upward market trends = decline?

They have very poor marketing. I don't remember the last time I saw a Dell ad

@Hanapetals

5 жыл бұрын

Robyn Highart they started switching primarily into supplying corporations instead of consumers, like ibm. So these days they mainly market to Fortune 500 companies and the like

@javiercs006

5 жыл бұрын

@@Hanapetals Yeah, my workplace still largely relies on Dell computers.

@colingznetwork781

5 жыл бұрын

Robyn Highart 2009

@RaveN_EDM

5 жыл бұрын

Saw a gaming laptop ad once

@abbycollins

5 жыл бұрын

You don't remember their cover of lollipop?

I think Dell have been doing really well in the past couple of years. My current machine is a Dell and when I decide to upgrade I plan to buy another one because I am happy with quality they provide especially compared to HP and Asus for examples. I've been checking out their XPS series and with the 2020 update they have really upped their game. Dell no longer sells budget computers. They are focusing on premium business laptops as well as the gaming industry with their Alienware. And this is just the PC branch not to mention all the services they provide.

@socmonki

4 жыл бұрын

they bought alienware and then cheapened them. tech support for alienware used to be in america, they outsourced it. totally ruined it. i remember when dell bought them, they said "were going to still be alienware, dell just allows us to buy parts cheaper!" yea, it didnt last long. just build your own pc. you get better parts, cheaper, and arent held back by proprietary hardware. my main computer is going on 10 years, and with a graphics card upgrade is still playing current games. try that on a dell, or alienware. wont happen.

@Luyco

4 жыл бұрын

I have the xps 8930 tower and it was great until a year after I bought it, coincidentally that was also when my warranty ran out. It started to freeze and is now in repair, turns out the processor has some sort of problem? It's still not fixed. It might just be my bad luck though, because I generally like Dell!

@Relatablename

2 жыл бұрын

I wish I could agree with you, but the experience I've had with them has been shocking. First I buy a laptop for $2300 via paypal, the next day they email to say they have a payment error which shouldn't happen. I call today to ask what happened, they tell me they got it only to charge both my paypal and my bank account! Effectively I've given them $4600 and have to wait until next week for them to figure out how to do a refund. Took 10+ calls, half of which didn't even go through because their answering machine sent me to a dead line and not the extension number for customer care. They're not malicious, but god they are hopeless.

@VividReads

2 жыл бұрын

@@Relatablename sorry but who uses PayPal in 2021? Their security is really bad and this has happened to me in the past with other business. Problem wasn't with Dell, it was PayPal where the issue lies. Also when buying a pc/laptop I never buy directly from the manufacturer, resellers tend to be more trustworthy here in the UK and Europe in general (if you know where to look).

@VividReads

2 жыл бұрын

@@Luyco I know it's been a year since you made your comment but just heads up if your based in Europe you are entitled to two years guarantee by law. If they want to give you only one, just mention the customer rights act and they will quickly deal with the issue.

I'm in the IT business and I can tell you that Dell EMC is very much alive and active in the Enterprise server space. I'm reminded of this every time I run a service call in a Data Center.

Back in like 2010, I worked in Malaysia. We used Dell computers, and a new one was delivered missing one of the locking screws for the motherboard's VGA port. I called Dell, and they said they'll send a screw. Imagine my surprise when in 2 days time, a DELL EMPLOYEE showed up at our door, with a whole new motherboard. Not a screw. This guy had driven from 3 states away (2 hours), motherboard in hand, to replace the motherboard, because a screw was missing. Color me impressed.

@pcdispatch

5 жыл бұрын

Lenovo has service like this in 2018 (in Europe).

I know that Dell is one of the biggest supporters of the "Right to Repair" movement. They use thumb screws on many desktops and some even have a side door lever! My daily driver is the Dell Optiplex 7010, and I love how modular it is.

@mapesdhs597

5 жыл бұрын

I put together a Precision T7500 way back starting from an almost basic barebones case (it just had the mbd, PSU and the various cables), quite nicely put together overall, and runs with very low noise (atm it has two 4-core XEON X5570s, 32GB RAM, couple of 15K SAS disks and a Quadro of some kind). A friend told me though that the quality of their later workstation designs went down a lot,

@bxdroid

5 жыл бұрын

I have a Inspiron laptop too and it just need only one screw to access the internals such as RAM and storage.

@jacksong6226

Жыл бұрын

There is a difference between being serviceable and right to repair, they still do not make schematics available to third party repair centers or customers for board level repairs, that said their precession and latitude line of laptops are tanks

@vivek_v

7 ай бұрын

​@@jacksong6226That's true, though they are the only manufacturer that doesn't whitelist upgrades and provides publically available and detailed service manuals for every (decent) laptop that they make.

I have purchased many Dell laptops and desktops for personal use and business since 2005 or so and I have never had a bad one. I still have 3 old Dell desktops and 3 old laptops that still work well for what they are. I recently purchased a Dell Rugged laptop and it is pretty awesome as well.

My very first laptop was a Dell inspiron that my dad brought me back in 2011. After 10 years it still runs fine. Out of all brands laptops I’ve seen, Dell has best in industry screen and their customer service is surprisingly good. And they’re back with their high end laptops in recent years, Dell is making a comeback

@D402S

9 ай бұрын

I'm still using my dell inspiron from 2009. I can't let it go. It's my childhood :'(

@ch.illmatic

6 ай бұрын

Still using my dell alienware m15x from 2009!

First time I watched porn was on a dell.

@fizzy4742

5 жыл бұрын

Ken Fulton {Baby Elder} brilliant

@jeffphillips1798

5 жыл бұрын

The first time I watched Adele was on a porn.

@alexsaab8089

5 жыл бұрын

Mine was an iPod

@serialdrunkdriver

5 жыл бұрын

Ken Fulton {Baby Elder} same here i was ten :')

@tk0208

5 жыл бұрын

Mine was on an iPhone

Yall remember when the Dell kid got caught with cocaine? Haven't seen him since

@JaredDoyle76

4 жыл бұрын

Dude, he went to jail..

@Hillers62

4 жыл бұрын

It was marijuana...he was accused of buying a bag of marijuana in 2003, so Dell terminated his role, and he was blacklisted from acting...today he can only find minor roles...

@robertfolkner9253

4 жыл бұрын

Hillers62 +And Dell denied that that was the reason.

@WoWhistorian

4 жыл бұрын

kzread.info/dash/bejne/Z6GAqaysqMupeM4.html Here you go.

@jasonbowman9521

4 жыл бұрын

ooops. I thought it was just a lil' pot. Oh well he got fired over a lil' coke. lol.

I feel like this needs an update, a ton has happened since 2018 and very much directly in the way of what this video says back then.

@ericsanchez2774

Жыл бұрын

Dell sucks even more now

@Amouselives

Жыл бұрын

@@ericsanchez2774 So insightful, who can argue with that logic?

I remember owning the same computer as my school and not knowing a single other computer type

My business class is loving your videos!

@giovanniherrera6037

5 жыл бұрын

Professor or student ?

@Matt-pi2vc

5 жыл бұрын

dominick253 you are a cool teacher for showing your students these videos.

@TheFaizParadise

5 жыл бұрын

Cool teacher!

@dominick253

5 жыл бұрын

@@giovanniherrera6037 student

Dell also took bribes from Intel around the 2003-2006 era not to use AMD processors (which were usually faster at that time). Nearly forcing AMD to bankruptcy and caused a wider stagnation effect in the rising performance of PC's as Intel's dominance led to lack of innovation which ironically contributed to a decline in PC sales later on.

@Blood-PawWerewolf

5 жыл бұрын

Tech Unfiltered so dell helped Intel cause the lack of innovation in recent years before AMD’s Rizen CPUs were announced and released?

@techunfiltered6874

5 жыл бұрын

Correct. Intel paid Dell $1 Billion per year not to use AMD (Athlon CPU's) at the time. The financial stress and failure of AMD's follow up 'Bulldozer' CPU's nearly sank AMD. They also purchased ATI (Nvidia's primary competitor) for too much money which also contributed to AMD's near bankruptcy. The European Trade Commission ordered Intel to pay Billions to AMD but by then the damage had been done. Thankfully AMD are back with the new Ryzen CPU. There is a fantastic channel on KZread that has done some good reporting on this. Check out 'AdoredTV'.

@giornikitop5373

5 жыл бұрын

i think intel paid a few big oem's not just dell (maybe hp too), i don't remember exactly. but that was mainly in the enterpise sector, that's where the big bucks are. if it was only the comsumers, amd would have no problem staying alive. but in the long run, they all lost alot of customers.

@nadtz

5 жыл бұрын

Intel paid a few OEM's to not use AMD, they kind of had all the power there as enterprise buyers weren't interested in AMD at the time (mostly anyway) so it wasn't like Dell or any other large OEM could tell Intel to f off. Not that it was right, but Dell probably wouldn't exist anymore if they hadn't toed the line.

@giornikitop5373

5 жыл бұрын

@badtz maru not exactly, intel paid the oems to not sell amd at all, even their own reserves. at the time, amd cpus were faster and cheaper than intel's, at least in multicore tasks and alot of customers were interested in amd's opterons. but no one could buy because none of the oem's were selling them. intel of corse paid them losses and profits. in a few years, the damage to amd was almost inreversible, if they didn't had the console market, they would have been out (the only reason to thank microsoft's greed).

The quality of their hardware and customer service dipped so abruptly it was astounding. I was working for an all Dell company at the time and within 2 years we switched out every PC with an HP.

@steveneighner7543

7 ай бұрын

Dell started hiring people straight out of college for administrative jobs and even had to create a hotline just for them for simple issues like they forgot to plug in their computer and when they were pushing the power button it wouldn't turn on so we sent out techs and they almost always called us back laughing that these high paid geniuses didn't know the first thing about computers. Their designers were the same so you literally had people who didn't know the first thing about computers either designing them or telling the designers what to do. Do you remember the capacitor issue? They were buying the damn things in bulk for less than a cent each and thought they were saving a fortune but then all the calls started coming in and like you said, it started abruptly when they instituted new hiring practices to hire out of college and put them in administrative positions with no experience and often no knowledge of what they were doing as most were in college to learn marketing, not computers and Dell was putting them in charge over everything beginning with incentives then President Clinton helped to create to get employers to hire more college students out of college... by the time I hired on there were mistakes happening everywhere and then came the big capacitor fiasco they wouldn't listen to anyone about and like you said, almost immediately everything crashed abruptly. They just would not listen to anyone until Michael Dell took back over and fired a bunch of them but by then it was too late as all of their bad policies and arrogance had ruined the company's name and they lost a lot of business where no one will ever trust the Dell name again and any hint it's a Dell even in a different box and they will not buy it.

Never once seen the Dell commercial from the 90's. Back in 98 I repaired my first ever computer and ever since; I have built my own systems. Only owned two dell systems in my entire 25 year history of owning PC's. One was a donation from my high school for my school work at time time; and the other one was a second hand system that someone purchased for the CPU it had and put it up for sale on FB marketplace. If you count laptops in the mix I owned 3 Dell's. Their laptop models to me at least have a better aesthetic appeal then the desktop.

Forget Dell. I want to know what happened to GATEWAY.

@zxKAOS1

5 жыл бұрын

People liked their computer arriving in a "cow box".... but apparently, that was about it.

@stardude2006

5 жыл бұрын

J T Skateway

@32BitLink

5 жыл бұрын

gateway bought e machines Acer bought gateway that why Acer makes cheap computer all because of e machines

@uhnimates

5 жыл бұрын

I miss gateway. They make good cheap-ish prebuilts.

@stardude2006

5 жыл бұрын

32 bit link All windows PCs are cheap In quality mostly.

What the Dell happened?

@Ubu987

5 жыл бұрын

Your sarcasm was so funny that I forgot to laugh. I never forget to laugh, but this once I did.

@Ubu987

5 жыл бұрын

That Dellt with him!

@ProjectKerygma

5 жыл бұрын

Customers got wise on computer prices and then moved on to alternatives

@leemaxwell1912

5 жыл бұрын

Remember, Dell is in the details.

@spiritobscura

5 жыл бұрын

Hahahaha best one.

I've owned a couple of Dell computers myself, one is an XPS 1810 and the other is an XPS 2720 AIO, both are still going, although both had engineer callouts during their warranty and I had to send the XPS 2720 off to Germany for a major repair (the screen failed) a couple of years after it ran out. The organisation I worked for bought various Dell desktop and laptop models, but moved to another manufacturers products as they were cheaper. I'm just hearing from others that the quality of the components and the build is not as good as it used to be. Other companies have caught up and overtaken in what they offer, hopefully Dell will improve and produce some real decent models in the future.

Weird. Dell has had basically the same exact market share of computers for 25 years. A model of consistency actually.

They fired the guy who said "dude, your getting a DELL"

@rustyshackelford8769

5 жыл бұрын

Named Ben Curtis, He got arrested in 2003 for having marijuana. I hope the cop said, "Dude, you're goin' to jail".

@fish9468

5 жыл бұрын

@@rustyshackelford8769 'dude, you're getting a cell!'

@EricFarmer01

5 жыл бұрын

They ruined his life because he chose to use a plant that some turds say is illegal.

@TheBeaver50

5 жыл бұрын

Marijuana causes hallucinations and is more addictive than cocaine . ive seen a lot of lives ruined over that " Plant " .

@CrowdfundingHell

5 жыл бұрын

A widely assumed reason, but not true as Snopes discovered. See: www.snopes.com/fact-check/dude-youre-getting-the-boot/

I totally think that the "dude, you're gettin a dell" should be brought back as a meme

@SergeantBlue865

3 жыл бұрын

superfragilisticatexpialidoshmur it would make so much sense with our generated comedy

I went to college with quite a few Dell employees and nearly every single one of them was an emotional wreck, frequently breaking down into tears apropos of apparently nothing.

@rocktoonzz

3 жыл бұрын

I worked for Dell in the early 2000s. I get it completely.

"From 2003 to 2005 Dell shipped 11.8 million PCs with a known defect but chose not to fully disclose the situation to all of its customers" (faulty capacitors). They lost the trust of the public, especially business users.

@ReCkLeSsErr0r

5 жыл бұрын

Ah yes, the capacitor plague.

@mrdumbfellow927

5 жыл бұрын

Almost every PC maker had bad caps during that period. I remember having to do warranty claims for hundreds of HP machines as well

@antoniogallego6233

5 жыл бұрын

Oh, yes, i remember the capacitor plage... : ) At this time, i was Dell field technician for servers. I had changed lots of server motherboards with bad capacitors. All defective motherboards with chinese capacitors. All motherboards were returned to Dells factory for refurbishing with good capacitors. Hp also had the same capacitor problems.

@andrew_koala2974

5 жыл бұрын

@ Anton Eitsah The faulty capacitors was not the fault of DELL. The Capacitor plague as it became know as was the result of the theft form Rubicon, the formula for low ESR Capacitors using a water based Electrolyte. However the manufacturers who used the stolen formula were not aware that there were other 'Secret' ingredients in the formula, ingredients that were not included in the 'cloned capacitors' thus by this reason the capacitors (other than the genuine RUBICON manufacture) were flawed by design as a result of an incomplete formulated electrolyte. As it is common for any manufacturer to buy components at the lowest price, the 'less expensive' clones were used rather than the RUBICON brand. Such errors are common when cost of manufacture is more important than Quality (which obviously adds to the manufactured cost)

@azzajohnson2123

5 жыл бұрын

Cap plague is still a thing, just not as bad.

what happened to gateway computers ?

@volvo09

5 жыл бұрын

I loved gateway.... The early days of everyone rushing to get a home pc and they got attention with the cow box on the doorstep ads. I was sad when they went to crap.

@wclifton968gameplaystutorials

5 жыл бұрын

Gateway purchased eMachines then Gateway was purchased by Acer who also purchased Packard Bell and then later decided to discontinue the eMachines brand and only use the Gateway brand as low end machines in north America and the Packard Bell brand for low end machines in anywhere but north America

@ShadowBlazer3000

5 жыл бұрын

I had a Gateway for a few years and it served me well.

@Gungho73

5 жыл бұрын

The thing that was cool about Gateway was they tried to be their own box stores for a time, so you could get legitimate direct help with any problems. They seemed to come and go very quickly both in my town and in quality...

@chadly1337

5 жыл бұрын

and the Netscape browser!

I had two Dells. A Dimension PC desktop in 2004, college freshman gift, and a Dell D610 laptop I bought refurbed off of eBay. I enjoyed both a lot.

When a company says "We need to maximize profits for our share holders". Their quality suffers. Same thing happened to Compaq.

How about the fall of Gateway Computers?

@wclifton968gameplaystutorials

5 жыл бұрын

Gateway is owned by Acer Inc. which also owns the brands of Packard Bell and eMachines.

@ken131

5 жыл бұрын

I heard that Steve Jobs never did much market research because he wanted new ideas but he did have research done on Gateway specifically to figure our what /not/ to do with their stores

@BobMar1964

5 жыл бұрын

Gateway 2000 with the cow spots in the box. My first PC 486sx@33

@MyKharli

5 жыл бұрын

Gateway , emachines dell etc gave pc a terrible name and probably made apple what it is today . Good riddance

@craftpaint1644

5 жыл бұрын

I had a gateway, mother board failed. I bought a Dell because the US Government used them. Going strong for over 15 years and counting.

HP took the largest share by acquiring Compaq. Dell's PCs may not be great anymore but there servers, especially rack mounted, are great.

@noneya932

Жыл бұрын

HP had to do something because their computers were old technology until they acquired Compaq. Compaq was the best computer on the market at their time. If HP had not purchased Compaq when they did, they would have ended like Gateway.

@picklerix6162

Жыл бұрын

HP acquired Compaq for business desktops, laptops, and servers. HP got rid of the Compaq consumer division and laid off a lot of those people. After the merger, Compaq employees’ suspicions were confirmed. Intel was screwing Compaq on pricing for CPU’s and Chipsets. So, if you want to know why Compaq went downhill, Compaq upper management was letting Intel run Compaq and it only benefited Intel.

Honestly to me it was the laptop batteries catching fire. I think youtube has a goob video of a dell laptop catching fire... at a computer conference or something like that

Thats amazing! i am so glad i finally got youtube suggest something useful

Can you do a "What happened to Gateway2000" video? :)

@fjames208

5 жыл бұрын

Yes

@NicholasChorba

5 жыл бұрын

Please

@MrPortcityMafia

4 жыл бұрын

Windows Xp as well

@KameraShy

4 жыл бұрын

Gateway's were solid machines. Also built with off the shelf components. I recommended them to clients. I think their decline began when they opened all those stores with all the accompanying overhead and problems. There was another company that did well selling computers by mail and went down the tubes after opening stores. Can't remember the name offhand.

@melvinkeller1466

4 жыл бұрын

Dell did

Also, that kid lost his contract for drug possession. That probably had something to do with the early decline too

@k.g.alatore355

3 жыл бұрын

Yeah, even in the early 2000s people by and large were offended by drug laws and corporate policies.

@lancecharley8822

3 жыл бұрын

i remember when that happened

I never did that Dell thing in school. Never even heard of it or seen that commercial.

Great video. Is there a part / ?

To add to your video, another reason why Dell probably did so well back then but not today was because how fast computers were changing back then compared to today. Back then, it didn't take very long for some new faster products to come out that had been significantly better than before. In today's world, you could really get away with running stuff around 6 years ago and not have too many issues. Right now I'm running a computer that's probably close to 9 years old (minus the video card, that's about 7 years old) and still play most games ok and do what I want. You'd have a really hard time doing that back when Dell was in it's heyday.

@kevinparsley6806

5 жыл бұрын

less to do with that and more todo with the fact most of those people were first time buyers - for the entire period of growth.

@stevek8829

5 жыл бұрын

More first time buyers but the replacement market was huge. Now the product life cycle is longer.

@wessonsmithjr.6257

5 жыл бұрын

Very True. I am still using a Mac Pro early 2008, that's 10 yrs old. I have upgraded the hard drives and video card. But the core computer still runs great. Back in the day I would upgrade my computer every 2 years. Same goes with iPhone. The only reason I upgraded to the iPhone 8 from my iPhone 6 is that I accidently put the 6 through a washer cycle. Otherwise I will still be rocking the iPhone 6.

@OspreyFlyer

5 жыл бұрын

Firestorm2900 I bought consumer and business computers and peripherals beginning in 1980s. Best way to describe it was you were jumping off a moving train regarding technological performance.

@hellinterface6721

5 жыл бұрын

I use a dell computer with pfsense installed and a wireless NIC instead of a shitty overpriced consumer wifi router. It has 10x the processing power, 10x the RAM, 10x the customization, 10x the extensibility and 10x the flexibility. I think it's more about the consumer market and people with little to no knowledge of computing at the same time wanting easy shit and are also willing to pay more for it. Maybe I'm just be cynical kek. Maybe not.

You totally glossed over that Dell has the most market share for enterprise hardware and servers

@caseyrunnells8967

5 жыл бұрын

Yep, Dell is huge in the IT space. Bigger than HPE even. They also own VMware which is a pretty significant IT technology as well.

@companyman114

5 жыл бұрын

It's addressed toward the end.

@drone_video9849

5 жыл бұрын

Company Man - you kinda addressed it, but it was a very light addressing of it.... I think it would have been more interesting to get more details about the EMC acquisition / VMware as those two company are more interesting that dells origin story.

@companyman114

5 жыл бұрын

I agree it was light. I guess personally I found it a little less interesting, plus the video was meant to focus on the decline.

@drone_video9849

5 жыл бұрын

No issues - I don't find the desktop business interesting - I don't think the manufactures do either - its very low profit. Alienware would have been interesting as a gaming platform. What's also probably more what I expected from your channel would be about the way Dell structured its deal to buy EMC/VMware, and how its going 'public' again. There is tons of what I expect is very interesting in that setup if you can get good information on it... But overall I enjoy your videos, just wanted you to know that too!

Watch any buying from Dell review. When bought over the phone, they always settle on specs, decline the ridiulous warranty, only to receive the computer with lesser specs and a $250 warranty snuggled into the invoice. Dell is shady as hell.

@kingdave31

3 жыл бұрын

That’s because their over-the-phone salespeople are pressured to meet impossible metrics. The only way to meet them is to straight-up lie to people, so the most successful salespeople are all super ignorant about computers and also shady to the point of being sociopaths.

I only noticed them declining recently when their monitor lines seems to almost stop or rarely mass produce the most flagship series that they have always had (The U, P and UP combined series). Dell is one of the most well-known, color-calibrated stock monitor producers in the world, but lately, their premium series is a hard-to-come-by product now.

I loved Dell at first. I had 2 or 3 Dell's and loved them. Then I got a real lemon and dealing with barely english speaking tech's really soured me. I would never buy a dell again.

@salpi23

4 жыл бұрын

motherboard on mine went out in under 2 yrs... I got an hp and it breathes heavy like an old man.. I do have a Dell from like 2007 that still works... not great. But, a tank compared to Laptops of today. I've spilled beer on it, dropped it, ect. it still kinda does what's needed.

@PatrickMcAsey

4 жыл бұрын

There is no apostrophe for the plural! 2 or 3 *Dells* !

@colesherrill7472

4 жыл бұрын

I used to work for a dell call center. Its an aweful company internally. All the non managers are outsourced, overworked, and when they cant squeeze more out of you they fire you. I know i sound salty for being let go but its shit pay for way too much work. i was refused an accomidation for my physical disability by the HR manager. By the time i was let go i was taking tier 1 and 2 cell phone calls, tier 1 and 2 computing calls and a internal section called LOBAS. Worked there for 1 and a half years and was in the top 10% of stats when they let me go.

@chipblock2854

4 жыл бұрын

I have a similar story. I bought my last Dell in 2002. It had an issue with the sound board. I called their tech deparment (of course someone named Jack from India) who said it was a software issue and it wasn't their problem. Funny thing is that all the software was what came with it. So I called the sales department. That guy gave me a phone number to a tech in the US. He ordered a new board and told me to keep his number.

@Wahinies

4 жыл бұрын

They don't make em like they used to. I have an Optiplex that should be in a museum with fire damage throughout its chassis and water damage from putting out the fire. Still runs including the original hard drive. Meanwhile a skylake optiplex had its mainboard die within two years, then the power supply went out taking two memory modules with it.

In my industry (DoD govt. contracting), Dell is still HUUUUUUUGE. Certainly, HP is their chief competition, but that's a story in itself. HP used to be a waaaay more awesome company. Their test equipment used to be THE BEST, and before they merged with Compaq, their customer service and product design was all TOP NOTCH. Today, consumer HP is frequently pretty weak. When I'm stuck doing physical stuff, I prefer working on Dell equipment to HP. It's better designed, it's more thought out to be serviceable. Dell just sorta bailed on the consumer market and focused more on the business side of things. Their servers and workstations continue to be fantastic.

@picklerix6162

5 жыл бұрын

HP kept the Compaq business desktops and Compaq servers (which were superior to HP's offerings) and dumped the Compaq consumer PC's. Most of the Compaq employees working in the consumer group were either laid off or absorbed by other groups in HP. If you noticed a weakness in HP consumer PC's, it probably had nothing to do with the Compaq merger. In my opinion, HP did the right thing since HP was much stronger in the consumer area than Compaq. HP spun off the test group to become Agilent. Again, that was a good move on HP's part.

@DROIDFARM

5 жыл бұрын

Selling computers to companies vs. Consumers is a good idea as corporate customers are way easier to work with than consumers.

@wschippr1

5 жыл бұрын

verdatum Dell also switched to marketing to gamers, not sure if that is a good strategy or not, but they did it.

@Babasueys_lunch

5 жыл бұрын

I completely agree. Comparing consumer spec vs enterprise spec hardware, sales or market share among one or more competitors is like comparing apples to oranges. That's because they don't target the same market.

@owennolan5023

5 жыл бұрын

your correct , money is not in PC' s but rather enterprise offering and services , I have heard Dell being descriped as a logistical company rather than a tech company first , this is because of their 24x7 offerings with onsite repair is most countries in the world .. the other vendors just mimic this

I’ve never heard the Dude! You’re getting a dell! thing before

"Dude, you're getting a Dell...and a fire extinguisher!"

My first new computer was a Dell desktop. My middle school and high school self put it through hell in back. Upgrading video card, Ram, tipping dvds to an ipod...questionable websites. Man, I miss that rig sometimes. I might buy a shell and make a nostalgia machine out of it.

@rvbrexer

5 жыл бұрын

I never bought a "branded" computer in my life, why? I suppose because no-brands are cheaper, and the components are the same, often even better, because they use retail parts, not cut-off underpowered OEM custom made versions.

@eliubfj

5 жыл бұрын

Good old days for sure. Nothing better than a three minute boot up for that windows 98 welcome

@rvbrexer

5 жыл бұрын

@Walker Glover exactly, brand computers charge more for the same parts, and even if their oem versions are not cut-off, sometimes are diverse enough that the generic manufacturer's drivers don't work, so you're stuck with their drivers, wich get rarely (if ever) updated, and when a new OS comes out some components may not work anymore.

@thedevilsadvocate5210

5 жыл бұрын

rvbrexer What do you think you're better than me?

@rvbrexer

5 жыл бұрын

@Walker Glover we call(ed) them "assembled PCs", they have no name because they're put together in little PC stores by the store owner, my first 2 PCs were like that, then I started assembling myself. I said "called" because I don't know if these little stores still exist (they probably moved to e-bay).

The reason Dell went south is that they started selling crap. The last (and I do mean LAST) 2 Dell laptops I bought were defective out of the box. Literally. I opened them, turned them on, and they failed. I spent hours and hours and hours on the phone with what they laughingly called "Customer Support, less than affectionately known as Dell Hell." They adamantly refused to replace the machines, but did eventually make required repairs. It certainly left a bad taste in my mouth. BTW, I'm typing this on my HP. Suck it, Dell.

@Eternal_Tech

5 жыл бұрын

+Jeep Man Dell offers are 30-day return policy, so you can return a Dell product for any reason within this time period. From a defective computer, not liking the build quality, purchasing another computer since you ordered the Dell, to just changing your mind about wanting a new computer, Dell will accept the computer back within 30 days. If you purchased a system from Dell and it did not work upon arrival, you could have just returned the computer. I am a tech consultant who often recommends Dell and there have been a few cases where the system was defective out of the box. In these cases, Dell always accepted the return. However, I usually have my clients purchase directly from Dell. If you purchased your Dell laptops from another retailer, such as Best Buy, Amazon, etc., then the return policy of the retailer would apply.

@jeepman4346

5 жыл бұрын

Both purchased directly from Dell, and they did, indeed, refuse to replace them. I could have returned it? The reason I ordered was that I needed a laptop. I didn't want to return it - I wanted a working laptop (that I paid for,) preferably without spending a week on the phone. Alas, it was not to be. BTW, the second laptop did eventually work, but it took Dell 2 tries to get it operating correctly.

@lexxynubbers

5 жыл бұрын

Very similar to my experience. I used to buy Dell, but then my last 2 purchases resulted in a total of 6 repairs and returns. I have had no problems at all with any of my HP and Lenovo kit. They also changed to an offshore Indian sales force, who continue to irritate me to this day.

@Elementalism

5 жыл бұрын

We buy latitudes in our corporate environment. I'd say half of the laptops complain about nor having a big enough power supply eventhough it is and is what is shipped with the laptop. Not impressed.

@jeffreysmith4965

5 жыл бұрын

You are spot on. See my comment above.

Do something on HP too. You doing great job. Love your channel, never stopped being amazed.

That opening joke offended me. I expect an apology at the beginning of the next new video.

the computer i'm commenting with is from dell big oof

@PatrickMcAsey

4 жыл бұрын

How is this worthy of comment?

@red2theelectricboogaloo961

4 жыл бұрын

@@PatrickMcAsey felt like it

@hiro_6015

4 жыл бұрын

@@PatrickMcAsey because everyone who has bought anything from dell knows the pain this person went through

@PatrickMcAsey

4 жыл бұрын

@@hiro_6015 I'm sure you're right! I bought from them once but haven't been back since. I can't exactly remember why, but I don't think I was that impressed with the quality of the product or how long it lasted.

@Cacowninja

8 күн бұрын

Why oof?

I remember calling tech support for Dell back in 05 and I could not understand one person over the phone. Tech support was over in India. Nightmare call. They never fixed what I called for I fixed it myself. I will admit that old computer from 2001 still going strong even though it's outdated

@stevebragg4256

5 жыл бұрын

India for IT support is almost everywhere these days.

@SetariM

5 жыл бұрын

I got a new alienware laptop and had internet issues and called them and I could not understand them for the life of me. It was ridiculous. Ended up just fixing the problem myself.

@abloogywoogywoo

5 жыл бұрын

Its great when you outsource to people who can't speak English.

@blade8800

5 жыл бұрын

@@abloogywoogywoo these companies maximize profits. So they outsource to India for cheap customer service.

@BattleOverride856

5 жыл бұрын

Try being an onsite tech for Dell and you end up speaking to them to just order parts while onsite to fix something and the shit they sent has nothing to do with the problem. The tech support for techs are the same people that customers talked to just to get me out there. They run the same script on Dell techs and its fucking crazy. I ended up quitting in three months.

0:19 I actually had one of these models - I remember springing for the optional floppy drive cage so I could install a 1.44mb drive and still use my floppies while getting rid of that silly looking blank in the case! 😁

I remember doing the Dell thing but didnt until you said something about it. Thank you. :)

I had a friend named Del, we would harass him endlessly with that joke.

@aurenkleige

4 жыл бұрын

Female ShitPoster Nice hat.

@robertfolkner9253

4 жыл бұрын

“Del, you’re getting a Dude!” I’ll show myself out.

@burtfurt1995

4 жыл бұрын

Del Griffith?

@squidzo1d

3 жыл бұрын

“had”

@frozenturbo8623

3 жыл бұрын

@Modding Error I think so

Sears filing for bankruptcy in the near future, they're in the process of applying for it right now. Care to cover it?

@mrsone2000

5 жыл бұрын

Grant pull Ljubljana o iknpbkbkbok

@BDTech9

5 жыл бұрын

All of their stores shut down in Canada a few months ago actually, quite sad.

@grant133

5 жыл бұрын

It is kinda sad! So much history, man.

@red__guy

5 жыл бұрын

Wow, family guy predicted that

@brianw612

5 жыл бұрын

Sears Canada went bankrupt then finally closed the last stores about a year ago. Surprised they are not gone in the US after hemorrhaging money for nearly a decade.

it didn't help that Dell was the accepting Intel's "Discount" payments in the mid 2000s when Intel was basically paying companies to only sell pcs with Intel CPUs.

Im using that intro joke at work when we are in a meeting.

What about the capacitors of death they had. I was swapping 5 to 15 dell motherboards a day and it was I believe the GX270, GX260 models. We were told that Dell took a big hit for that. A subcontractor in Taiwan over filled some capacitors and these were used on various motherboards. Apple and HP were hit a little, and Dell took a bigger hit.

@williambaldwin9346

5 жыл бұрын

That wasn't Dells or Apples fault, a bad supply was out of their hands.

@beanshady

5 жыл бұрын

This happened to us as well with our GX270 models. Dell called it a "proactive replacement" of the boards in these systems rather than recalling them to prevent another stock price collapse like they had with those laptop batteries catching fire. We stuck by them however and had great results with later models, especially the 7010 model. But the 7020 models were subpar and we ended up going with Intel NUCs after those.

@beanshady

5 жыл бұрын

@@williambaldwin9346 I agree but the manner in which Dell did not inform us of the known issue until after we called several systems into them for repair was unacceptable. They were fortunate that we elected to stay with then after that board replacement situation.

@LazyRunner-rf3jc

5 жыл бұрын

Dell had a problem with their motherboards on those 2 model. I was IT that normally spent 100's of millions per year in new roll outs. I worked IT since 1985 and I don"t now because of disease. I was certified by Dell and always liked Dell, but the capacitor problem did occur. en.wikipedia.org/wiki/Capacitor_plague DELL replace motherboards quickly and without question. "In 2005, Dell spent some US$420 million replacing motherboards outright and on the logistics of determining whether a system was in need of replacement" I was with Lockheed Martin at that time.

@9HighFlyer9

5 жыл бұрын

@@LazyRunner-rf3jc I don't think anyone was denying the capacitor problem. They were saying that it was a bad supply and it wasn't only Dell. Everything with electrolytic capacitors from the mostly off brand Chinese and noname Korean suppliers was affected. Dell just took a huge hit because the large market share they had. Those bad caps kept me from being homeless during 08-10. Flipping TV's from Craigslist was pretty good money for a while. Free or almost free TV a few dollars in parts and $200 profit.

I was a Dell owner, fan, and IT professional in the early 2000's and watched the downfall first hand. For me it was when they outsourced all the customer service and went from having some of the best customer service to the absolute worst. It's about the same time up I upgraded my Laptop from the old high quality model to their cheaper lower quality gear and had to rely on the customer service that we no longer there. It totally burned me and I've watched as Dell tries to squeeze every drop of profit out of all their industry and it doesn't work because it alienates the customer.

@mikehesq007

5 жыл бұрын

Dustin B yeah no kidding!! The service is now crap!!!!!

@linoornano4585

5 жыл бұрын

You are absolutely correct about customer service. I remember making those calls to customer service it was really bad.

@uzefulvideos3440

5 жыл бұрын

But they still got the best mobile workstations.

@kevinparsley6806

5 жыл бұрын

mr dell got what he came for. its whatever now.

Gotta say, I got 2 dells, one around 2001 and another in 2006/7. They both still work today, the only things that have ever been replaced are harddrives and bumped the ram up but those are both expected in the last ~20yrs. They did have pretty quality products.

Yeah, I know Dell still huge because they still sell computers and never gonna stop selling them because there’s always going on the market for not private home feed computers for business computers, and trust me they make a profit of that

The story of Dell's Owner/CEO is amazing. I would tell everyone to read it. The video is well explained.

@eldojoseph8718

5 жыл бұрын

Is there a book?

@Xpert56

5 жыл бұрын

@@eldojoseph8718 yeah there is search on Google.

@godofthisshit

5 жыл бұрын

I'm not buying it. Edit: The story that is.

@catdogfishdogcats

5 жыл бұрын

@@godofthisshit Lol, I don't think whether you buy the story or not validates or invalidates the story. The truth is out there, all you have is the ability to persuade yourself and others to believe that your story of the truth, which you basically make no attempt at doing. Well, you open the question, so there's that.

@godofthisshit

5 жыл бұрын

@@catdogfishdogcats I just looked it up. He born to a stockbroker and a orthodontist and received government contracts. These self made stories 9/10 don't pan out.

I think you glossed over or completely missed a lot of the story. 1. HPs rise was fueled by enterprise. They controlled so much inventory especially in that enterprise space that they could easily undercut Dell. At the time many high volume low profit companies went belly up and those in enterprise needed to offer more than just computers and servers. They needed to offer support, deployment and even services or tools for management. Dell simply couldn't compete with HP 2. The rise of Apple and tablets further transformed the PC space. People wanted more quality due to the success of the Mac book and Mac book air. Further these devices became status symbols and Dell was always a poor mans toy. Smartphone and Tablets shrunk the PC market meaning high volume sales wouldn't work plus those devices didn't need a charger to survive more than 2hours 3. Buying the company back meant Dell could move away from high volume low profit to products with better margins. During that time they produced the XPS 13 and 15 ultrabooks which are arguably one of the best windows laptops out there. Shareholders would have prevented the company ever making that move.

@RobertMorgan

5 жыл бұрын

"the XPS 13 and 15 ultrabooks which are arguably one of the best windows laptops out there." *[scoffs in Thinkpad]*

@Incognitus-Umbra

5 жыл бұрын

Agreed, but we should also remember how that rise in enterprise came to be. The absolutely stunning/ruthless/amazing job HP did to cut Dell off from their enterprise sales generated via EDS. When EDS was still around they and Dell shared 2 or 3 board members. EDS used Dell internally and more importantly EDS recommended Dell Enterprise hardware in their consulting. HP wanted to force Dell out of the enterprise market and moved to do so by buying EDS. It was a double whammy, Dell lost not only EDS corporate business and their recommendations but now EDS used and recommended HP instead. I would imagine it would make a good business PHD thesis paper. Also, note this move was done by HP not only to cut Dell off but Cisco as well who were also benefiting from EDS enterprise networking recommendations.

@CandleKern

5 жыл бұрын

Interesting points! :O

@kevinparsley6806

5 жыл бұрын

this is a great thread

@Incognitus-Umbra

5 жыл бұрын

AA Sharp I have no idea why my name is in your comment, it is good info but, my comment is about an event nearly 10 years ago.

Heard "dude you're getting a Dell" all the way through middle school. By the time my 7th and 8th grade year rolled around I'd simply reply back to people "dude got busted for pot!"

Just saw this vid while trolling YT. I was an IT manager in the hey day of Dell. I can tell you with absolute certainty that the primary reason that Dell hit the skids was decision to outsource/offshore customer service centers to India. The epic fail was no thought to how English speaking consumers/users should be interacted with. The use of (poorly written) scripts and simply not understanding nuance or context of spoken English was the downfall of Dell in the mid-2000's. Also, as a current director of IT service centers, I can assure you this was the "WHY".

@hustlen4129

2 жыл бұрын

I completely relate to this. Was trying to upgrade my gf laptop and tried asking one of the people from India about CPU and ram. Guy put me on hold and then hung up after ten minutes…. Great service. Eventually just figured it out myself but took a very long time and lots of research.

Wednesdays are for company man ❤️

Great video - thank you. I feel something you didn't address (or if you did it wasn't detailed fully) was that Dell stopped, at some point, offering comprehensive configuration options on PC's and laptops. At one point very early I recall that HDD's processors OS, RAM, EVERYTHING was customisable. Not so now and not so for a long time now. That customisation stopped around 2010 or a bit earlier and it was the main reason I stopped buying DELL computers. A further thing that alienated me (hey - you didn't mention the Alienware computers either!) was the support centres AND the sales people - all in India or some such place. Communication difficulties became the order of the day for me. It took over half the phone call at times just to discern what the hell the Dell person was saying the accents were so broad and indecipherable. Anyway, I could have possibly persisted with that BUT the end of customisation on the web site when buying was the real show-stopper for me. To this day I don't know why they cut down on the options so much. The upside is I leaned how to build my own computers and whilst time consuming is much more satisfying. It used to be VERY convenient to buy a DELL though! Thanks again for a great story!

@wyldbladze

5 жыл бұрын

I quit buying off the shelf / special order PCs as well. Built my Computer like 6 years ago and it is still going strong doing everything I need it to. I still bought a HP laptop for the wife at Walmart for the wife to surf the web and do social media stuff on. It does what she needs. Plus, I don't feel like learning how to build laptops.

@brianhoward9217

5 жыл бұрын

Yes Zakky, I know. However it is only a former shadow of itself and as I mentioned in my comment it is no longer "offering comprehensive configuration options" - it is only offering VERY basic choices.

Definitely a great video. After I saw this video for the first time, a couple of weeks later when I was at work, the IT guy was swapping out a co-worker's computer and sure enough our computers that we used at the time were dell. So I couldn't resist the opportunity to give them a blast from the past. Me: "dude!" Coworker: "what?' Me: "you're getting a dell!" Both the IT guy and several co-workers busted out laughing. LOL only a few people remember the commercial and got the joke and the reference though.

I'd like an update here on their progress shifting into the server and web hosting markets.

I'm watching this while in the office at Dell. 😁

@uncletom70

5 жыл бұрын

John Anderson I live close by. Do most employees at Dell telecommute? Rarely see many cars in the huge parking lots