The fact the video has 66k views says a lot about this OBVIOUS design problem

@echbob6301

6 ай бұрын

True lol

I'm actually really impressed with how well that turned out. I was a bit upset, at first, with his avoidance of using tools to melt the plastic and reform the original hole back to normal, but given the skill set most viewers here probably have, this is likely really useful for the most amount of people viewing this.

Idk y they decided to build their headsets like this. And it’s such a shame too cuz they actually sound really nice and are easily one of if not the most comfortable headsets on the market.

@SubjectiveObserver

2 жыл бұрын

You really don't know why?

@triplekkris

2 жыл бұрын

@@SubjectiveObserver so they make u buy their warranty, and if u dont well they got more money

@SubjectiveObserver

2 жыл бұрын

@@triplekkris The term we're looking for is "planned obsolescence." Though in this case it was probably more like a "happy accident." You can't make a product TOO good or consumerism fails.

@RDMGAMER

2 жыл бұрын

@@SubjectiveObserver not true they made their name based off of headsets that you use to be able to throw through walls. Now they are as cheeply made as the turtle bitch headset that they always were taking on and calling cheap and easily broken. Mine literally cracked as i pulled it off my head. You know that thing you do with headphones every time you put them on.

@aaron4820

2 жыл бұрын

@@SubjectiveObserver r/Im14andThisIsDeep

Yep, they chose form over function. They all break in the exact same place. Its pathetic. You could just JB Weld the entire thing in place.

Dude you saved me! Seeing how common an issue this is I hope SteelSeries makes the socket where the headset connects to the ear cuff more flexible or something, but this fix is really perfect! I don't mind the aesthetics of the fix, and it feels perfect! Thank you so much for posting this!

Thanks a lot! Had poor sound and a sore ear for months now, never knew the fix could be this easy. If you don't have zipties anywhere around your house, you might have some left over in your motherboard box if you've built your pc yourself (or recieved the parts from those who did). Just a tip :)

At first, I thought this was a bad idea. I was about to throw mine in the trash. So, I grabbed my drill and a few ties. This is a great idea. It's secure and feels like it'll hold well. I skipped the plastic insert and just zipped mine in, but good idea. Thank You.

Dude this is such a good headset and sounds so nice. I love the microphone wire how you can move it around. I love the mute button and so many other things. But the fact that it always breaks like this and it’s not expandable sucks. It’s a crucial thing for a headset they need to fix it and I’m pretty sure this headset would be top tier.

@TekuTaurus

2 жыл бұрын

Seriously. Mine is likely days away from full breakage and I'm really struggling to not just buy a new one because I love everything about it except for this little durability issue. But I know if I do I'll be in the same predicament within 2 years

Good fix! I had a single cable tie around the unit which made it fairly uncomfortable(though usable). This is much better, headset feels pretty decent. Will have to do the other side as well to even out the feel.

Same thing happened to my headphones just now. I fixed it by loosening the snap ring off the grey insert and sliding it and the washer back inside the housing. I then took all the plastic bits and glued them back together using plastic cement(with the cord running through the remains of the original hole). After it had 15 minutes to cure I stiffened the area around the holes with some gorilla glue tape on the inside and outside. I could then slotted the grey insert back into the earphone housing and re-set the snap ring. Worked out pretty well......hopefully it will hold up. I would highly recommend pre-emptively using some sort of stiffener like gorilla glue tape or some mesh tape and epoxy on both sides of the area of the part that accepts the rod that inserts into the ear piece. This way the torque on that rigid plastic section will be better absorbed.

Absolutely ridiculous that my headset cracked on both sides from simply taking them off. Glad I am not the only one with this issue but it's such a stupid design choice by them. Why have a hinge right there if it cant handle that kind of movement. Waste of money

@DoogieRoxx

2 жыл бұрын

For real. I took mine off my head like I normally have done for the past 2 years and it just...done. Broken on the right earpiece just like the video. Its sad too cause the Arctis Pro Wireless is $400, Nd the Pulse 3D for PS5 is $65, and is way more fucking durable. And it sounds better on PS5 games too. Voice chat both receiving and giving ends is my only complaint

Mate you are a dead-set fucking legend. Great fix, awesome idea and ingenuity

You are an absolute legend my friend, may have gotten me another year out of an expensive headset ty

Had to do this fix as well after dealing with the earpiece having to be oriented the right way to even stay on. This fix worked great! Wish the quality on the plastic was better and we didn't have to do this but either way man thanks for the video.

i have the same problem, i'll try your fixing technique later. Thanks a lot

Thank you for this guide! I find this guide maybe the most preferred way to fix my headset if/when it breaks! Peace! ^^

Thank you so much for this fix, I now have a functioning headset again

Awesome fix, thanks for this!

Thanks for the video. I used this technique with the zip ties. I did not worry about the plactic piece. The arm does not move once secured with the zip ties. I have the GAMEDAC and even though they say you can use it with other headsets the line out jack is trash. So thanks to you I was able to save a very expensive and very good quality sounding headset with a couple of zipties. I wish they would just fix this issue.

This is my first dyi fix and it actually worked. I am a beginner so took me about an hour but I got it and works perfect. Thanks

Great solution. Thanks for the very detailed video.

Just happened to me as well, amazing fix mate, gonna try it later!

@varindralakhan3654

3 жыл бұрын

Any progress with the fix?

@mnbvcx7091

3 жыл бұрын

@@varindralakhan3654 no respond

Thank god I have the zipties and the screwdriver perfect size. Im gonna do this fix tomorrow. Pedro, your a life saver

@Grey14

2 жыл бұрын

Did it work ?

Thank you so much the same exact thing happened to me but your video saved my mood and some money😍 Keep it up😎

@chicosius

3 жыл бұрын

How it cracked, or its common issue with design?

@Albert-kj8ss

3 жыл бұрын

​@@chicosius Common issue, I wouldn't recommend this headset anymore..

@brad187em

3 жыл бұрын

@@chicosius i personally highly recommend this headset, just get warranty and your good to go, I’ve had mine 2 years and this hasn’t happend to mine, 2-3 years on a headset is also a good life and should kind of be on its way out anyway if you use everyday

@emilhasshegelund8284

3 жыл бұрын

@@chicosius ... i got mad and ripped it down my head but not in a way that it would crack i guess im stronger than i look :3

Great video you saved me some money I appreciate it. With that being said its sad to see that this video has 58K views and Steel series hasn't done anything to help prevent this. Nice headset but build quality definitely requires a warranty

Thank you for making this video!

what the name of screw driver to use coz there have tons of screw driver.. please specify so we can order from the amazon thanks

Followed your steps, turned out good...

do you know what screws the new ones use or the different version of this set, it uses a hex shaped profile of a key with a pin in the middle, i was able to get two screws out but it bent my philips, the last is in there and dont want to drill it. i got a 144 piece set and nothing has it...

@warshawgameshd3432

3 жыл бұрын

Its the T6 security thing or something. They are really small screwdrivers, the ones my dad has are black with silver metal grip.

You’re a lifesaver man! Thank you!

Mine broke on the microphone side. When I tried pairing it, it stopped working completely. After shining a light through that hole, i noticed a little blue cord that is broken. Any tips on how to fix this?

Thanks! Same happened to mine. Good fix

thank you for your creativity

This worked for me, thanks very much 👍🏻

my connection of the right audio is cut out, i can restore audio if i turn the earphone sometimes but i assume i will need to fix a cut or poor wire connection. Where can I order a new wire for a Steel Series Artis Pro Wiresless?

The part where its ment to hold on the left side of my head set is broken off mainly the wire holding it and it is having connection iusses

Thanks man! This helped me a lot!

do i need a security torx screwdriver to remove the earcups?

BRO THANK YOU SO MUCH FOR THE IDEA!! HAD THE SAME ISSUE. JUST USE A HARDER PLASTIC MATERIAL SO YOU WON'T NEED TO DRILL HOLES AND USE ZIP TIES.

Thank you very much. I repaired my headset using your method. Recommended!

@kb-pm7yw

Жыл бұрын

t1

Had these for less than a week & they did this.

I have steel series x9 and they have just snapped on the mic side were the joint is .so pissed about it

I am wondering if stacking teflon washers tight in the cup hinge would prevent the impending loose-broken cup frame on one that is new to very little to no wear on it. Teflon is slick af so it wouldn't bind & its tough. And with a soft washer stack, it would absorb some shock. Might have to mod the hinge a bit to ensure the stack never comes off the hinge. Just a idea atm though 👍 . I use to have a ton of teflon washers when I got heavy into hobby grade rc. Maybe even wrap a multi layer of aluminum tape along the internal edges of the cup frame for even more durability. Just got to cut & pull the excess tape for secure driver frame side mount. I know, lot of work for a headset. But I think the drivers would wear out before the frame if it was modded like that. Seems like great headsets aside from that hinge to earcup mount design.

❤ It's 9/22/2021 I just watched your video. I have 2 pair of these and think if the company would make the speaker cup with a dual mount and use aluminum rather than plastic, this would be the best head set on the market. As it is rite now, I think they are only worth $20 USD. Thanks for the info. I use mine with my phone as well as watching you tube all day. Great tip.👍👍

Is this a recent issue? It never happened with my 2016 arctis 5

My left ear broke where the mic comes out and they use star pattern screws on the left and Philips head on the right it makes no sense to me but I don’t have a star pattern the size of a ant head nor do most people I was able to get 2 of the screws out but the 3 was either stripped from factory or super tight cause it wouldn’t come out l I have just resorted to duct tape

What size of security torx you used to open the headphones case? T6, T4?

@mirarid

3 жыл бұрын

T6 Seecurity Torx

Show de bola! Very good trades-off approach for those who can't or are willing to use all the other fancy workarounds tinkering with solder iron; 3d printing; epoxy and so on I kept postponing this but finally did it today and it worked really well. I feel like the "seal" for outside noises didn't get up to how it was, but I'd say it's 95%. Thank you for the tip!

What types of screwdriver to open the headset?

This just happened to my son’s headphones ! So disappointed! They asked me for the copy of the receipt and photos of the damage. I sent everything and I am waiting for their response! I bought them March 2020 about 9 months ago. 😡 Very cheap plastic!

@Pedr0Diniz

3 жыл бұрын

I hope you get a positive reply from them! Mine were already more than 1 year old and they don't sell in my country, so I had to come up with a solution myself :/

@rgbkingpin

3 жыл бұрын

I bought mine in July and they messed up without me doing anything crazy SteelSeries accepted my RMA and are sending me a new pair for free; I wish you luck!

@rgbkingpin

3 жыл бұрын

@@Pedr0Diniz Also thank you for the solution ; )

@rosalindamartinez3895

3 жыл бұрын

@@Pedr0Diniz Yes, they accepted my RMA apparently I am receiving them this coming Friday ! Hopefully they don’t mess up again!

@rosalindamartinez3895

3 жыл бұрын

@@rgbkingpin They accepted my RMA and I am receiving them this coming Friday! Crossing my fingers it won’t happen again.

I did this 5+ month ago and the headset is still fine AF , I can't feel like its broken. the 2 tie wrap is just perfect lol

Does anyone have a 11 pin cable for inside or does anyone know where to buy because i don't find it.😥 I need them the cable to repair my headset, thank you.

You are doing god's work mate. Can't believe how shitty the build quality for Arctis Pros is given the price. I broke mine to and will be following the same thing to to fix them

how u make the hole

Seems like a lot of people have this issue. I was interested in buying till I found out it typically happens right after warranty ends, and even if it was during warranty Steel Series has terrible policies and customer support. I'll patiently wait for a headset this good to come out again in the future, with actual good build quality.

@Goekcan7

3 жыл бұрын

i had less Problems whit the Support, they wanted all the Pictures what i provided and they gave me a free Coupon for the Replacement, ofc in the Warranty. All that Process took like 1-3 Days.

@Jase2114

2 жыл бұрын

My steel series x9 ran out of warranty 2 weeks ago and they have just snapped

i cant get the plastic piece to stay?

Thank you. This helped alot with my repair! Now i hope i get at least another year out of these badboys!

Legend mate , absolute legend 🙌

I am on my 3rd replacement for this same issue. Thanks for the video. Love the headset except for this issue.

@marcusgraham163

3 жыл бұрын

Exactly Going on a Third and Feel the same way

@j3sus_littlelumpia814

3 жыл бұрын

Steelseries replaced it for you? My request was denied. I'm living in the EU and i'm still in warranty time. What did u do to get it replaced?

@marcusgraham163

3 жыл бұрын

@@j3sus_littlelumpia814 Honestly I Bought another and then it broke in the same place again.. The replacement process is a pain in the ass I said FK it and did this fix,I could not be happier, and Enjoy them better because the Zip Tie Reinforcement really does its job

@j3sus_littlelumpia814

3 жыл бұрын

@@marcusgraham163 thank u for being honest, i'm a bit mad about steelseries, its okay to make design failures, but instead of being honest to the customer, they abuse the "mechanical defects are not part of the warranty"-card...shame on them, i loooooved this headset in all other aspects...think i'm gonna do this fix too and live with it. but its really disappointing how steelseries is acting about this.

@wolfofwar2326

3 жыл бұрын

@@j3sus_littlelumpia814 Mine was just two months into the warranty. Steel series was going to replace it, but it was on backorder. Amazon had some readily available. So I put in a claim with them. They replaced both the first and second. The third pair lasted 8ish months before breaking.

what kind of tool did tool do you use to unscrew the screws i have a pro wireless and the screws seem to be some sort of hex head screw i have a short in the left earcup

@indicator27

3 жыл бұрын

philips 0 or 00 precision is used by earlier headsets until too many people took them apart and they have a security hex screw with a pin in middle to prevent regular screwdriver insertion, u can break a screwdriver getting these screws out and is luck based if u get all 3 out

@illusoryi8214

3 жыл бұрын

T6 Torx Security Screws, just look up T6 torx screwdriver or they are commonly included in electronics precision repair kits.

Great Fix Really Help.

Thank you, works great! What a piece of trash this headset is. Weakpoint like this must be obvious during design... Very overpriced, and they even sell "Boosterpack" with custom plate skins for headset that lasts 1 year without transportation? (my experience)

@ActuallyMaxx

3 жыл бұрын

Yeah after 6 months the speaker in my right ear broke :)

are there any 3d print files out there? i rather just print a new housing and reinforce it.

@4fofive5

2 жыл бұрын

any luck?

@absurd207

2 жыл бұрын

@@4fofive5 i just ended up using the wire ties, so far its held up good.

it ripped the wire out with it how do i fix that

Mine's just on the edge of this happening, looking for a potential fix before it snaps off completely. I may try using a soldering iron to melt the plastic together before it has a chance to break completely off. But this is twice this has happened now! How have they not figured this out for a £199.99 pair of headphones.

this will help me a lot in the near future. since the right ear plastick cracked, but the ear is not loose yet.

@chicosius

3 жыл бұрын

How it cracked, or its common issue with design?

@NIK-ji8cs

3 жыл бұрын

@@chicosius my headset cracked in the same spot as shown in video, seems to be an production defect.

@buups

3 жыл бұрын

@@chicosius it's common mine also cracked glued it together works fine doesn't look good tho

@cross-hairz800

3 жыл бұрын

@@buups got a video on how u glued them??? mine cracked as well my dog knocked them off my desk I LOVE THIS HEADSET! WOULD REALLY APPRECIATE IF U SHOWED U GLUED THEM MY WHOLE HINGE COMES OUT OF THE EAR CUP

How do you make the holes with just a screwdriver?

@Pedr0Diniz

Жыл бұрын

Just rotate a philips screwdriver applying a little bit of force. Their plastic isn't too strong, so after a few minutes you should be able to pierce the holes.

tnx, now I can use my headset like a normal human.

Hey, what size are the screws? I can't find a screwdriver that works on them

@Pedr0Diniz

3 жыл бұрын

Just big enough for you to pass some zip ties through. You don't want to pierce large holes in the headset carcass.

@illusoryi8214

3 жыл бұрын

The screws are T6 (Torx) security screws. The best way to get these specific bit is to just get a electronics precision repair kit with the T6 bit included along with all the others.

Mano, quebrei o meu hj. Será que se eu aquele modelo arctis 3 da pra trocar só a parte externa dele?

@Pedr0Diniz

3 жыл бұрын

Rapaz, não sei como é a articulação do Arctis 3, mas se for igual à do meu, acho que não dá. Eu tentei bolar uma ideia de como trocar a parte externa do meu, mas não consegui pensar em nenhum jeito de substituir o plástico que aperta ao redor do encaixe da armação do fone. Pensei em reparos com epoxi também, mas ficaria feito demais e eu não tinha em casa :(

I just send mine back to amazon, exactly same break problem, I am usually very careful with mine. Happy that they lasted me 1 year. Time toi move away from Steeleseries although they do sound good. I described it as a design flaw as this is my second pair with same fault. Very expensive premium headphones. They are a new company with little experience in making structurally robust headsets, just decent audio technology.

Just happened to me after they drop on the floor once by accident... thanks for the video btw!

these headphones really let me down, they sounded the exact same as some headphones i got from 5 below literally and they break.

Please help. What screwdriver did u use to take the cup off ?

@indicator27

3 жыл бұрын

philips 0 or 00 precision is used by earlier headsets until too many people took them apart and they have a security hex screw with a pin in middle to prevent regular screwdriver insertion, u can break a screwdriver getting these screws out and is luck based if u get all 3 out

broke the wire connecting the speaker to the chip while doing this sadly, but the tutorial was good I just messed up

@YeHeyEyJey

10 ай бұрын

same thing happened to me did you manage to solder it?

@ballofgum

10 ай бұрын

@@YeHeyEyJey Never had the chance, I was away from home, and I wasn't able to bring them back, but I imagine soldering it back wont be a difficult task if you have one.

Can somebody help my understand why this keeps happening? Honesty please....but are y'all dropping them or being rough? Plastic didn't just break without force so what's happening that causes it to break?stretching to far when putting on or taking off?...i just ordered a pair at a good price and I'm wondering if i should send back.

@marcusgraham163

3 жыл бұрын

Honestly The Plastic they are using here requires no force The Plastic is so brittle and thin at the Swivel the act of Putting them on is enough to break. Suggestion Do not put them on by holding the Cups. Pick them up by the Band on both sides and Stretch from the Band (witch is metal to put the on tour ears, Take them off exactly the sake. In the End Don' t Drop them at all either

@RDMGAMER

2 жыл бұрын

yep mine just did it as i stretched them to put them on my head. I knew about this issue after I bought them so have babied them and it still happened.

Thats a nice elegant solution. TY for the idea. Might I add, I would rather use black colored zipties for these. not critical tho.

bruh my headset is already broken that I cant even hear the audio of this video

I was gonna buy an arctis 5 but now I'm having second thoughts. What durable headphones should I buy for gaming for the next 4 years at least

@goodyear7012

3 жыл бұрын

Idk about you but i'd say just buy it all headphones are bound to break. Just try your best to take care of them or buy a warranty.

@Goekcan7

3 жыл бұрын

Try Hyperx Cloud 2 i was using them for 4 Years. Extremely durable and sound quality is good.

@hia1thealt

2 жыл бұрын

@@goodyear7012 Astro A40s have been durable for me. Have these too. They're in the process of getting RMA'd, so I'll get a new set, but using my old A40s in the meantime has let me know I like them better. I'll keep the new pair I get as a backup now.

The wires look kinda cool to be honest.

**This may void your warranty - so use with caution** Anyone looking to fix the weakness in these headphones (before it breaks) here's my fix. Remove the foam ear cup (loosen one side work it around. Use a tiny Phillips screw driver and remove the three screws. Now be gentle with the ear cup as you remove it and keep it close to the headphones because the wires as you will see are basically dental floss. Flip the ear cup over that keeps it as far away from the main headset and give you room to work. Now if you look up where the headband connects to the main ear cup (in the videos this is the broken location) you will see where the metal arm extends into the base and on that base there is a small metal c-clamp. If is hasn't fully fallen off you can very gently push against it while pressing the headband portion back in towards the ear cup. It should re-seat itself in the small recessed area its supposed to stay in. Voila its fixed. I only used a small screw driver (assembly/disassembly) and a small plastic smudger tool to push the clamp back into place. Be gentle in there nothing take force and any force will likely break something, likely wiring. You do not need to remove the circuit board inside. I am not an authorized repair person, however this was a fast fix for me rather then sending in the unit for warranty and going through all that...It may have voided my warranty but if it does, I won't be buying steel series ever again. Cheers, **This may void your warranty - so use with caution**

@unvirtualreality5688

3 жыл бұрын

Ok btw if you recorded that it would probably help many but I’ll try it my headset is onLy loose but thank you

@Sneedboy

3 жыл бұрын

@@unvirtualreality5688 did it work

@unvirtualreality5688

3 жыл бұрын

@@Sneedboy yee

@Sneedboy

3 жыл бұрын

@@unvirtualreality5688 thank god

@abdullahalqaq840

2 жыл бұрын

​@@unvirtualreality5688 How the heck did you guys unscrew the screws. The philips method did not work. What is the correct screw name it's those fancy stupid star ones or hex or something like that. and I cannot find the right screw driver to undue it. Please help!

It's a common issue, my right earpad broke just like the video, just use epoxy glue, it works well. Even tho now the left earpad begin to break ... Its a shame because the sound quality is amazing but I always got issues with steelseries headsets ...

I bought the arctis 1 fearing something like this would if I went for the arctis 7

@sailorj160

3 жыл бұрын

Arctics 7 does the same thing boo boo

@unrelentingpest

3 жыл бұрын

@@sailorj160 He knows, that's why he went for arctis 1 instead boo boo

My headset is broken and the steel series employee trying to help me linked this video...lol

I have exactly the same problem. Yesterday the plastic was broken after 2 years I am using the headphones. Joining the metal part with plastic is a very bad idea and that is the worst part of the headphones. I have seen other Arctis headphones have the same problem!

Work very well thx

You're a hero.

@SaltyMeatSweats85

3 жыл бұрын

I just wanna show you how you helped me @Pedro Gurgel Diniz Neto . What happened to us is a recurring problem with those models of Steel Series Headsets. www.reddit.com/r/steelseries/comments/k5p3r5/update_diy_fix_artics_pro_earcup_design_flaw/

@Pedr0Diniz

3 жыл бұрын

I just replied to your post. Great work man, I'm happy to help!

How can we tighten it without opening the headset my hinge is just loose

@Pedr0Diniz

3 жыл бұрын

I don't know :( I tried to think about something less invasive, but unfortunately that's the idea I ended up with.

@coleantrobius8427

3 жыл бұрын

Find a fix? My hinge is also loose.

@cross-hairz800

3 жыл бұрын

@@coleantrobius8427 yes get hyperx cloud orbit s!!

@coleantrobius8427

3 жыл бұрын

@@cross-hairz800 lol i came from hyperx, 3 of their headsets broke on me in the span of just about 2 years. guess i just have shitty luck.

@cross-hairz800

3 жыл бұрын

@@coleantrobius8427 u missed the sale they were $199 cloud orbit s

Mine hasn’t come off yet, but the right one is still loose. It seems inevitable that it will break at some point soon though. Cuz it’s a poor design from steelseries. So I’ll just do this method.

I made the mistake of just getting another steel series arctis pro since I already have the game dac.. Guess what it broke in the same spot just from a few tiny bumps and drops. It amazes me how much they charge you for trash

Where did u get those earpads?

@Pedr0Diniz

2 жыл бұрын

SteelSeries was gifting them when I purchased the headset, 3 years ago.

Did this to my Arctis 9x and it works there is barely a difference, and once I got the strap readjusted then it was all fine, if you want more svivel you could just cross the zip ties over the arm in an X patern, and if you really want more articulation you could even just use hair bands instead of zip ties, I prefer the more robust approach

Yep... a waste of $160 my hat goes off to you sir I as well am battle with this

Just thank you so much you save my headset 🤝

Real MVP

what happenes if i threw my headset? its kinda not working haha

@scamandros9880

3 жыл бұрын

Normally they fall to the ground but I have only seen this occur once in life so there may be other outcomes I am not aware of

This is nice but we can't really see what you're doing when the headset is facing you.

Quick recommendation if you are doing this to repair your headphones. Buy black/dark gray zip ties and use some epoxy to level out hole once you've added the plastic (if you had a hole). Then it will look fairly decent (given the garbage original build quality).

My fucking cat pushed my headset off the table thank you so much for this diy

mine broke and i just jb welded it