Part 1 here kzread.info/dash/bejne/mmWA1cdtj7OqetY.html Part 2 here kzread.info/dash/bejne/loF_1qVvl5arirQ.html

Amazing. Appreciate your time in making this Aaron

I also returned my WF XM4s to the service center, the problem though was not battery, but was the cracking noise in the right earbud that does not stop, they said it will be replaced for free because it is still covered by the 1 year warranty, I hope it will be new hardware with the 1.5 update. Great vid Aaron!

Thanks for your video, I just got my free new unit WF 1000xm4 early today. It has the same battery performance. Left 19% while right 0% down with firmware 1.5.0.

Hey you got the new unit with new firmware update? That's great. My one is with old one but the old firmware call quality is really better than my previous unit. Sony Singapore is little better now. Because my Xperia 5 II had green line issue. I sent to Sony Singapore from Sri Lanka and they fixed it. They charged for that one but customer service is really good now. 😊

Mine just had this problem, and surprisingly Sony is exchanging it for a new pair. It's been out of warranty for over a year, so I was honestly shocked lol. Thankfully the place I have to send it to is just in the next state from mine, so shouldn't take too long. 😊

Thank you for this video. My right side dies within minutes. Contacted Sony support and they agreed to replace my whole set. Was thinking of buying a new one not knowing it was a general problem.

Hey Aaron, always a fan of your content. Really great stuff. You might want to listen to the call quality again between the two - I can definitely hear a huge difference in the quality.

@0mn2

Жыл бұрын

Also, how long did the service centre in Somerset take to replace? I am in Singapore for a few days, and it will be good to know the turnaround time.

@aaronloudnwireless

Жыл бұрын

Took a few weeks for me

Thanks for this revealing video 👌🏼👍🙏🆒 Wow, the difference in sound quality between Your new pair and the old ones, IS PRETTY considerable, considering they’re of the same hen Greetings from Switzerland 🇨🇭

I got a replacement too of the xm4 earbud wasint as much a battery issue as was starting to have connection issues and going into mono signal sometimes but New replacement do havE vEry good battery life

Because you received a new unit you don't know if it was a hardware or a software issue. I am on 1.4.2 and do not have battery issues, at least not yet :) My serial number starts with 6 so they do not appear to be from a newer production.

Thanks for your excellent posts on the xm4 problem. I just sent my xm4s to Sony yesterday due to the right ear battery drain issue - it was failing and shutting down after 10 minutes having dropped apparently to 45% battery (according to the app). Your video gives me some confidence the outcome will be OK as I don't really want to spend another ~$A260 on headphones. One minor suggestion. I also have the same Dyson fan and always tell my kids not to pick it up from the circular part, in accordance with Dyson instructions this circle isn't designed to carry the weight of the electric motor.

@alexandermontoya6891

Жыл бұрын

Are your xm4 still under warranty? I was reading the Sony website and saids that is 1 year for those earbuds. I’m having drain issues on the left but mine are pass warranty so Idk if Sony will still get this right

@haimona12

Жыл бұрын

@@alexandermontoya6891 The buds were formally out of warranty, so were basically only covered by Australian consumer law and a product being fit for purpose. Because only one bud in the pair was faulty, it was clearly an equipment rather than user fault - e.g. running the batteries flat too often. Sony could've been difficult but came through on this one.

My 1year warranty ended on August this year but upon registering my product on the sony asia website, I was given an additional 3 months warranty. Will try to send mine to the service centre on Monday. Hopefully they will fix it. Update #1: The service centre person said Sony also acknowledges the this bug and will accept replacement for out of warranty xm4s. I was also told to wait 1-2 weeks before the replacements are ready. Update #2: Got the replacement buds the same week. Sent it for RMA on Monday and got the call from the service center on Thursday. They only replaced the two buds and gave me back the same charging case. They are on the 1.5.0 firmware. Tested it for about 5hours and still have about 70-80% battery of both earbuds. The battery drain is somewhat inconsistent with the right earbud drained a bit faster (100% on left and 96% on the right bud) but at least it fixes the problem and the right earbud could now last more than an hour.

@ST3066K

Жыл бұрын

@@亞米歐弟沒有 Yeah. Hopefully. A premium priced TWS from a reputable brand that will only last a year a so. Truly disappointing. My other cheap TWS last longer than the wf-xm4s.

@captainyuval4917

Жыл бұрын

Hi I know I am late but I read that the battery draining faster on 1 earbud is because you have voice assistance on which mean your microphone is always on to pick when you say hello google , if you don't use it turn it off and update if the battery is better now

@alexandermontoya6891

Жыл бұрын

Good to know they’re replacing out of warranty units since the problem came after a software update

I got mine replaced too (just the buds)

I didn’t get mine replace. Rm280 for the left side , rm260 for the right side. Thank you Sony Malaysia for giving me the privilege to feel one of the first few users and also first few user to stop using them.

Very nice quality

Sony connect app will not display any new update past 1.4.2 I'm stuck on it and my right earbud drains 70% faster than the left. I don't know how to get the newest update to display in the sony app... very frustrating

Hi Aaron , I have also facing same issue from last some days, please provide way forward process to solve this issue. Already seen the part two & final part. Wanna know the process to approach sony.

Got them today in Black Week Sale with FW 1.5 already installed 😍 love them! Changed from the incredible wired Sony XBA-H3 and couldn't be happier (sure the H3 Sound has a tiny bit of more depth) but the fact that the m4's are true wireless, have amazing ANC and a totally stable LDAC connection (even set to maximum quality 900+) with my old Note 10+ just let's me forget the H3 😍

@lalainetan5334

Жыл бұрын

May i know where is their service ctr? My left bud drains from 100%-1% in just about 25mins 🥺

@samshamoun8638

Жыл бұрын

@@lalainetan5334 same problem

@petermewes4552

Жыл бұрын

You are one of the 90% that really have the Batterie issue Aaron is ignoring while talking about "draining" issues all the time.

Looking forward the 1.5.0 Firmware. I am wondering there is no Review for the wh-xm4 2.5.1 Firmware

Great video Aaron. It’s interesting because I had the same firmware issue, (1.4.0) but my left earbud battery was depleted at a rate about 45 minutes as opposed to the right earbud. I recently sent them back and hopefully they will have the firmware 1.5 update and no more issues. Thank you for such a thorough review sir!

@FacetiousUniqueness

Жыл бұрын

Update: They replaced my whole unit with a brand new one. Firmware was 1.5. It’s worth the process.

@lalainetan5334

Жыл бұрын

May i know how n where did u send it? Same thing with my one..only about 25 to 30mins left earbud drains redi...

Hi Aaron! I just upgraded my wf-1000xm3 to a WF-1000xm4 and I've noticed that the right earbud has a sound like a "tinnitus" when the NC is on, nevertheless, this only happens when I'm not playing any kind of media. Do you think it's a problem of software?

Hey man, did sony singapore send a replacement unit and waived the fee when your unit was still under warranty or after it was expired?

Hi Aaron did they mention if they are going to rollout the version 1.5.0? I cannot send my earbuds in for now because I am on vacation

Would you recommend buying these in 2023? I hope they fixed the drain issue, I like the design but I am running on Samsung Pods pro because of their mic quality, the callers can actually hear me clearly

My battery drains down consistently on both earbuds using 1.5.0, however I had to turn off voice assistant and speak-to-chat as that would drain down the rh earbud quicker.

Out of curiosity, did you test the old one with NEW stock tips? foam tips tend to break down after a while, and that can def affect overall noise isolation, especially in the higher frequencies.

@aaronloudnwireless

Жыл бұрын

I don't have the old one anymore. It was replaced 🤔

That’s really good news about the replacement of the product. Me, I haven’t yet encountered any issues with my xm4’s , i guess it’s from the latest batch(4 months old). Still the firmware is 1.4.2 there’s no 1.5.0 update yet. Thank you for your video…😊

@aaronloudnwireless

Жыл бұрын

No problem 😁

@mtr2192

Жыл бұрын

May I ask where you are from sir? I'm currently in Vietnam and my XM4 is still stuck on 1.4.2. No sign of 1.5 version yet. I had to replace the batteries of both earbuds and the case not even 2 months ago and the battery drain issue is resurfacing now, it's frustrating.

@wilfreddias

Жыл бұрын

@@mtr2192 I’m from India , had bought the xm4’s from Malaysia in June 2022 when I was on a vacation.

@mtr2192

Жыл бұрын

@@wilfreddias Thank you! Mine seems to be imported from Malaysia too. The battery draning is normal while in use. But when the buds are not in use, the battery drops really fast, like after one night, it's 0% next morning for my left bud and 60% for the right one. The right one was the one with that problem initially, and somehow that problem's transferred to the left one. And now the left bud overheats while charging too. It's insane how such an expensive product can survive this long with such a vital obvious flaw that is so overlooked.

@TheebX92

Жыл бұрын

@@mtr2192 Did you find a solution? Should I buy those? I want the best earbuds

Hey Aaron, i know this video was quite some time back. I currently have the same issues faced like your prev set. You send it to the service center and what did u told them? And how do i get then cost waived?

will we get the version 1.5.0 for old batches ?

@Aaron is Loud and Wireless HEYA. Sony actually did good by me and sent me a replacement WF-1000XM4 free of charge and shipping. BUT.. they're on 1.4.2 version and there's no avenue to get a 1.5.0 version of firmware. Not sure what's the requirement for that.. So far first day of testing went ok. Had 3 hours of use and went down to like 60% remaining in each bud.

Is it true that AirPods Max has worse ANC than before with software update just like they did with first gen AirPods Pro ?

I thought 1.5.0 call quality whilst not so brilliant was actually noticeable better than 1.4.2? Thanks for the video and info.

Of course, this happens right after I sold my Sony. WFXM4

@aaronloudnwireless

Жыл бұрын

Dodged a bullet

@maxxxiking96

Жыл бұрын

feels bad girl

@ Aaron is loud and wireless I’m experiencing the same issues with mine. How do you contact Sony and get a replacement please help

Hi Aaron, can you put a video on getting Sony to replace XM4. Mine can’t even connect … I can the battery is dead.

how to know if your unit is the old and new version. I'm planning to buy XM4 next week. Thanks

Hello, I bought the headphones at the official Sony store in Mexico, they will not be responsible for the battery problem. In this case, what do you recommend, buy the wf-1000xm4 again or change to the sennheiser momentum 3? Thanks.

Did the update improve the microphone?

Still waiting for mine to come back from service.. Good luck me! :)

I have 2 sets of perfect buds but one case. Does any body know if I can register both to the case? Or does registering one set wipe any other previous registration out? Thanks.

My xm4 still with 1.4.2 and my app doesn't give me any update notice.. is there away to force the update?

Why couldn't you upgrade your original unit with firmware 1.5.0 ?

I have not yet received this upgrade to 1.5.0. I now have 1.4.2

I also got my mine back from the service center. In my case, they only replaced both earbuds. They are now in firmware 1.5.0, didn’t refunded the $10 that they charged for a diagnostic fee. No issues with me since my unit is already out of warranty. I haven’t tested it thoroughly though, but based on my usage they seem great. But the reason might be is because they are new. I’m planning on selling them now cause it might have the same issue after a year.

I hv the same problem too. My left earbud is draining faster than right earbud around 50 to 60 mins and need to be charge up. I’m not that lucky like u Aaron, u got the new unit. I hv to pay to fix my left earbud coz my guarantee was running out!!

So will Sony replace my earbuds too even after out of warranty? This is one of the first batch since i preodered mine last time

My set was about to be over warranty in a few weeks and the battery on the left was shit. So I sent it in and they gave me a whole new set with 1.5

Hi,both of my earbuds were replaced by the sony service centre but they are not pairing even after resetting.any advice??

Wish there was a hack to have more than one function profile per bud.

The call quality is clearly better in the new unit with the firmware 1.5.0! There's less crumbling echo noise, and the voice is a bit cleaner. And the ANC is also noticeably better. Good job Sony! I wonder if the firmware 1.5.0 will be released to all the units. Mine is from half a year ago, no discharge issues, but it's still on 1.4.2. It always had a fantastic ANC since the beginning though!

@WatsitTooyah

Жыл бұрын

Just got a new unit today still on 1.4.2, no update..

@WatsitTooyah

Жыл бұрын

Still no update 🙃

I litterally got my replacement WF-XM4 with fw 1.5.0 just now from the somerset service centre and they replaced the whole unit for me at no charge. Will be testing it as well!

@aaronloudnwireless

Жыл бұрын

Excellent!

@bellelll8926

Жыл бұрын

im going there on a monday hopefully they do a new replacement for my unit as well : did the staff question more?

@njj42

Жыл бұрын

@@bellelll8926 Nope, just tell them the issue that you're facing and provide them your contact details and that's it. There's a few people there sending in their WF-XM4 too so i guess it's not a rare issue and they won't question more.

@aaronloudnwireless

Жыл бұрын

Just told them the battery drains very quickly and they said will send it in to check.

@AbuFarouq

Жыл бұрын

Same!

I haven't get firmware 1.5 update yet .🤔 when it will release for all users

I can not seem to locate Firmware 1.5.0, to install on WF-1000XM4. Can you point me in the right direction. Thanks! Sony website only shows 1.4.2

Just bought during special day offer enticing price due to 1000xm3 right bud not working regardless several time charging only left side up to 100% while that right one 0%.. Hopefully the new buds work wonderfully free from errors

Firmware 1.6.1 has been released :D same problem with me twice i send xm4 battery issue right and left unit 😅😅

So should we update the firmware or not?

Hello, how to know if I'm buying Sony with 1.5.0 firware than 1.4.2? I want buy one, its still worth? Thanks for answer

Curious to see if this 1.5.0 will be released to old batches

@eatcarpet

Жыл бұрын

I got a notification on my app once but there was no way to update it.

hi, how do I upgrade my firmware to 1.5.0? I got mine like a year ago and it's running 1.4.2 at the moment. Thank you

I really loved the WF-1000XM4 buds, but I have faced similar issues since version 1.4.2. However, for me it is the left ear bud that discharges much quicker, so I'm not completely sure if they were borked by the update, but the timing is right. In the UK and bought the week they were released so my warranty has now expired. I have the feeling that given yours were completely replaced and with 1.5.0, if that version is ever released for older batches, the damage is probably already done and 1.5.0 won't change things. I have since moved to Galaxy Buds2 Pro, which are fairly similar in many ways but less bulky... I tried cheaper models and brands, but the XM4s spoiled me, and I didn't want to risk purchasing them again.

@tecnopapa3689

Жыл бұрын

Same story here man. I even take them to a Sony repair shop and they don’t even take them cuz they don’t have a way to replace them right now… and they want to charge me around 85 USD per one headphone

@FknDaK

Жыл бұрын

I know a possible fix if you want to try it. Worked for me. My battery is fine now. Mines was the same problem. My left one would drain much quicker

@chywasik

Жыл бұрын

@adam singh can you please help?

@sriragep

Жыл бұрын

@@FknDaK Hi can you share the fix ?

@alanzamarripa4024

Жыл бұрын

@@FknDaK enlight us

How can I update to 1.5.0? I have the latest available 1.4.2 at the sonys website, and my app doesn find that 1.5.0 version

@Avdarmaly

3 ай бұрын

Did you find the solution ?

Hi, may someone help me answer this. My warranty was ended 2 months ago. If i send it to the service center, will they still charge me?

There’s no news for new xm buds ?

my sony 1000xm4 charging case is suddenly started blinking in red while charging. it was working fine previously. could you please give your feedback on this. @Aaron

I got a second Soundcore Liberty 3 Pro and feel like it's sound is smoother and not as fatiguing. The case battery also seems to last longer. On the flipside, they don't seem to slip into the charging contacts as securely.

When will the xm5 model come out plz?

Where can I get this new version?

why doesn't it offer me this update? and it's not even on the official sony website?

Salut,bravo tu as pas peur comme d’autres qui aurait jamais montré la différence entre 2 produit identique surtout de voir qu’il y’a une différence en plus. Se n’est pas normal. Merci pour ton courage

@aaronloudnwireless

Жыл бұрын

merci beaucoup 😁

@winesaiyy9700

Жыл бұрын

@@aaronloudnwireless c’est normal. Je suis étonné. Ça c’est du contenu vrai, comme tout se que tu fais d’ailleurs 👍❤️❤️❤️🙏🙏🙏

Why do i feel the call quality is much better in the new unit ?

Xm 4 vs Bose new 2 how’s win ?

Do you know if the "brighter" version or the "duller" version is more popular? Mine are the "brighter" one (the bottom of the case has Asian electrical components certification logos) but the battery got burned out due to the firmware issue, so I bought new ones from Amazon (while I wait for a refund) which has UK and CE electrical cert logos and these ones sound like the "duller" version (your old ones). I'm losing my mind over this, I bought this model due to that specific sound in the voices! Do you know if this variation is normal also in other brands or it's just Sony's QA being shit? Thanks!

it's good news Sony is doing this everywhere in the world, it's bad it's not like that in Latin America. I have the exact same issue, and nor the service center or sony official customer support will acknowledge the issue and exchange for free out of warranty. I'm now hoping that Argentina's Customer Defense will get them to finally acknowledge the issue and exchange for free just like everywhere in the world. Thanks Aaron for the update as this video will help to prove Sony should do the same here!

@mohamedmagdy-hj6fh

Жыл бұрын

same issue in egypt

@kevindefrancesco75

Жыл бұрын

Hola Tomas! Recibiste respuesta de defensa al consumidor? Me dirías como hiciste el reclamo? Muchas gracias!

@k0622720

Жыл бұрын

@@mohamedmagdy-hj6fh same issue in hongkong, I have the exact same issue, and nor the service center or sony official customer support will acknowledge the issue and exchange for free out of warranty.

@siriusrha

Жыл бұрын

Me pasa igual en México, los de la tienda sony México no se hacen responsables. Que mugrero.

i have the same issue but on my left earbuds discharging faster , Sony advise me to update the latest firmware of 1.61 but doesn't resolve my issue. just using the ear buds from both 100% after 20 mins , left ear buds showing 51`% and right ear buds are showing 93%... infomred Sony Singapore and they told me to bring it down for just for assessment its going to be $32.10

I purchased my xm4 Sep 21. I also experienced same issue with my right earbuds, first happen in Oct 22. First time i noticed something weird is my right earbud only charged up to 90%. And only last 2-3 hours. I will send it to sony centre in QB Penang, hopefully they can fix and replace it as my unit is out of warranty period. Thanks for your informative video. Keep it up!

@josephmok1139

Жыл бұрын

Did u managed to get a replacement or they fixed back for you? I have just sent mine to lalaport, KL. My unit is out of warranty as well. Left side drain from 90% to 10% in less than 30 mins.

How long was Sony's turn around time to get you a new set of ear plugs?

@aaronloudnwireless

Жыл бұрын

A few weeks for me

want to know, on everyone, if they still have the battery drain fast discharging issue on the Right Earbud.

No chance? I could hear the difference un noise condition. The New unit performs a lot better imo.

good video

@aaronloudnwireless

Жыл бұрын

Thanks!

Hey Aaron have u noticed that the texture of the new model is different? I mean they feel more plasticy than before, like the others were more soft rubber like material.

@aaronloudnwireless

Жыл бұрын

A little more rough for sure. Also the ear tips have a different texture. Feels less prone to tearing

@mikescranlin2879

Жыл бұрын

@@aaronloudnwireless Yeah it kinda takes the premium feel away unfortunately, but I think they may be a little lighter than the old ones too, which I might say is a good thing also. And yeah the ear tips feel better.

please do a video about jbl tour pro plus

@mikeevans7381

Жыл бұрын

And JBL Live Pro2. 🇺🇸👍

Can u review about sennheiser mtw 3 update 2.10.19

@deykno87

Жыл бұрын

It was months ago to late now

I brought my xm4 to the service center last week, they replaced it and I got it back with firmware 1.5.0 within one week free of charge. Yes the right side still drains a little faster by 2 percent

@valoso3790

11 ай бұрын

Are the headphones still working fine today?

@studiolau

11 ай бұрын

@@valoso3790 yep, even after the recent updates, they are performing fine

aah you are the one parsing the 1.4.2 update and how better the M4 got until they didn't :)

Whats the end song its nice

@aaronloudnwireless

Жыл бұрын

Adelyn Park - I'll Get Over You

How did u manage to get an exchange with Sony? I bought it from Amazon though a year ago probably warranty is gone.

@FacetiousUniqueness

Жыл бұрын

Call the Sony customer service number and speak to a rep. They will ask you questions about the issue and troubleshooting. Explain and then Comply or act compliant as they walk you through the troubleshooting process. Say that “nothing has changed” and they will take your personal information and email you a prepaid postage barcode. Follow the instructions in the email and wait. I did all of this and when they receive the earbuds, they will send you an email confirmation. They send the replacement unit out within a week. You should have a new pair a week from receiving that second email.

i have the same problem after 1 hr right side remain 80% but the left one remain 10%. my firmware 1.42. it's very bad thing i hope sony will solve this problem quickly.

I have this problem in my left earbud and have emailed Sony service centre, so far I have not received a reply. MY buds are just over 2 years old

replaced my original units last year, less then a year later battery drain issue again

Hi, how long does it take to replace the bud? I am also facing the same issue but my bud has no more warranty.

@aaronloudnwireless

Жыл бұрын

Took a few weeks for me

@dannychoo5937

Жыл бұрын

@@aaronloudnwireless Hi thank you for the reply, that is quite long, sadly I do not have enough time to wait.

I heard a lot better call quality with the new firmware

How to get new update?

I predicted the issue will happen to everyone because it did happen to me after that botched 1.4.2 update, and I got the same service as Aaron. The good news was the newer hardware had sound improvements IMO.

@mohamedmagdy-hj6fh

Жыл бұрын

My services didn't replace it to me because it's out of warranty what can I do ?

@rishiprasath

Жыл бұрын

@@mohamedmagdy-hj6fh Clarify with Sony, and see if you eligible. They fucked it up with the botched update 1.4.2. Felt so when too many people went through the same issue.

Is it just my fortunate luck, or has anyone lese noticed the 'Connect to 2 devices simultaneously' is no longer available in the "system' dashboard? Have s/w version 9.2.7 on my iPhone and firmware 1.5.0. This is the main reason for purchasing these earbuds and it now appears to no longer be an option?!?

@JustAnotherRetard

Жыл бұрын

Huh? What was your firmware version before?

Will there be a 1.5.0 firmware update for all the WF1000xm4? I’ve just got my XM4 replaced from Sony but it’s still in 1.4.2 firmware version

@aaronloudnwireless

Жыл бұрын

Only the newest batches have 1.5.0

I want to love these. They're fantastic when they decide to function properly. Hell, I'm on my 3rd Sony earbud with a dumptruck of problems, but a 4th one is highly unlikely to happen, I'm done feeling like a product tester and I really want back all the hours of my life that troubleshooting took. I'll try to see what they'll do out of warranty, and if a repair isn't reasonably priced I'm going to move back to AliExpress brands, at least it'll be less of my money ending up in a landfill so often, they can't be worse than the Sony's, hell a friend of mine had washed and dried theirs and they're still kicking 3 years down the line. Sony should get its act together. 😒

Multi point update is out now

Sony support upgraded the firmware, but do you know if they also replaced the battery?

@AbuFarouq

Жыл бұрын

In my case they replaced the whole set

@W31rdG

Жыл бұрын

@@AbuFarouq lucky... I bought some new a couple of weeks ago and they came with firmware v1.4.2. Since they're new, I'm not experiencing the battery drain issue.

Wow they waived it? mine dies about less than 30. I just leave everything off and I get about a few hours

@aaronloudnwireless

Жыл бұрын

Yup they did