I bought a 23 year old MR2 similar to your silver one 3 months ago with 55k on the clock. Week after purchase I was investigating NS handbrake not working and found calliper completely seized and nothing would get it to move. Bought an exchange calliper and problem sorted. I asked dealer to contribute to this as safety issue and obviously a fault when purchased. He agreed and I was happy. Since then battery failed & radiator started leaking. I didn’t even consider asking dealer to contribute to this these are wear & tear items and car 23 years old. You are MORE than fair with customers and I would gladly buy a car from you 👍🏻.

@ChopsGarage

Ай бұрын

Do you mind me asking what you paid for the car as trying to value mine

@AnonymousAndy2

Ай бұрын

@@ChopsGarage I probably paid too much for mine, but it was rust free and just needed love, service & tires all of this I did myself. 51 plate with leather, good roof, 55k and everything working £4000. Was also in colour I wanted & 6 miles from my house. 3 months on and I’ve been all over car & found nothing bad either. Brilliant cars & vastly underrated.

@neilwalsh4058

19 күн бұрын

23 years is fair for a radiator to need replacing, just done mine on a 21 year old Rover 45, but failing after 7 years on that Yeti is poor. Doesn't say much for this legendary reliability that people think they're buying with VAG.

@ChopsGarage

19 күн бұрын

@@neilwalsh4058 I want want your smoking lol if you think 23yrs is expected life lil

@neilwalsh4058

19 күн бұрын

@@ChopsGarage It was for 90's & early millennium cars, but that's before manufactures realised built in failure made them a lot lot more money.

Regarding people asking for discounts - you could write that discount into your own warranty paperwork as an excess. i.e. if you give a £250 discount on the car then the first £250 of warranty work is the excess the customer has to pay. On cars that age it shares the risk. Nobody can expect a 'brand new' 10 year old car with a full warranty at a discounted price.

James, Re the warranty on an 80k miles 11 year old car, I'd expect full coverage for even the most minor problem, I'd expect you to clean it every Sunday morning for me, to come to our house to do any minor plumbing / electrical work & to take my dog to the vet for his next annual booster. 🤣🤣🤣

As a former salesman for a well known new and used motor retailer. Who sells mainly under 5 year old car. I would say 3 to 5 year old 6 mnt warranty. Anything 5 to 10 years 3 mnt with first month unlimited 2nd and 3rd month part cost only labour to be covered by buyer. And 10 years and above 30 day 1000 miles . Sound harsh but with the entitled generation its the only way to protect your business especially as you go above and beyond even what main dealers / used supermarkets don't even do the level of prep u do chops. Keep up the good work. Honesty the best policy

I'd trust small independent garages for servicing over dealers any day! You still get your book stamped!

@user-sf7kl9uh7k

Ай бұрын

Good ones yes, definitely.

I bought a new Skoda Octavia 20Tdi last year, at 2300 miles I got the red oil light on ,dealers response it’s within tolerant, so I was for ever topping the engine up before it first service. numerous times car won’t start unless you leave it 20 minutes,dealers response there’ no issues, have had numerous parking sensor faults the dealers do an update but every now and again same fault appears. Last month a had an oil warning light saying excess oil contact workshop, the AA came out and said it’s not doing the finishing the regen and is dumping diesel into the sump and he extracted a litre out .I have the car into 2 Skoda dealers and their response was do longer journeys or it will just do the same again. It has 36000 miles as I am a cab driver the dealer knew when I purchased it what I wanted the vehicle for, never had any issues with the last 2 Skoda with dpf fitted until over 120000 miles on the clock and Skoda Uk just don’t want to know. Also now garages have purchase some sort of pass from Skoda so their computers can wind the rear electronic hand brakes back , So James I think your customers should really be grateful for the way you treat them and bend over backwards to help them.

I think it was obvious it wasn't the battery earth strap, if it was, other electrics on the car would also have issues, such as the starter but it was starting fine.

James I agree completely and absolutely wholeheartedly with you ref wear and tear. I’m am in the trade, albeit on the repair side, and Joe Public will not compute any of what we tell them ref faults occurring on a used car. It’s insane how bad it’s got tbh. I admire the way you deal with it. I wish I was as positive as you are about it. Wishing you all the best as always 👍🏻

I don't think I have ever bought a used car from a dealer that hasn't hadn't a problem, but if the cost of the repair isn't very high I usually pay for the repair myself, I think buyers need to be realistic and accept in a car with a lot of miles is going to need a repair. Some cars from dealers with a new MOT I have had have got the odd rattling ball joint but I have had it repaired myself although the car should have failed the mot. I think some warranties I have had never seem to cover the part that's gone wrong. But I think you are a very good and honest dealer that cares about being fair with your customers and your customers should appreciate that and work with you.

If the car is more than 5 years old, 30 days with the caveat of if it’s done 1000 miles in less than 30:days, then the warranty ends at 1000 miles. If it’s less than 5 years, 3 months on engine, gearbox, clutch, basically major stuff and 30 days/1000 miles on anything else.

I bought a BMW 320d 4 and a half year old car (65K miles) last November and had a catastrophic failure 5 months in. Paid £23,389 and been in a battle for the past 7 weeks just for them to look at it. Had enough now, after watching your videos it's nice to see you honour your warranties. Even if I had to contribute something I would have done but now I'm stressed angry and frustrated.

@lukeee26

Ай бұрын

Not sure where you live pal but there is a great local radio station in dunstable Bedfordshire. Its called BBC 3 counties radio and a guy on there Jonathan vernon-smith does a consumer show. 10am -1130am Mon-Fri. Check it out he will be able to help you as long as you are UK based.

@Mariazellerbahn

Ай бұрын

BMW's are a catastrophe waiting to happen. My son in law bought a V8 BMW brand new and only 4 month in, the engine let go. A replacement engine later, it lasted a further 6 months before letting go again. Even though not fit for purpose, returning it to BMW lost him all the usual depreciation for the time he had owned it.

@Silver3ides

Ай бұрын

No offence , Well slight offence, But i guess you did the proven reliability of the car /engine type , What was the catastrophic failure ? , I guess not CASH ? as who would save up that amount of money for that model ( 2nd offence ) .Why not get the Finance company or CC company involved then?.. Something does not add up .

@vincentlees545

Ай бұрын

Hi, thank you for taking time and contributing, unfortunately I cannot go into too much detail as its looking very likely it will be going to court. The finance company was informed within 24hours of breakdown after the dealership. The parts that failed are only seen on high milage cars I were told. Only time will tell on the outcome.

There's a reason why main dealers won't retail cars over 5 years old or those with high mileage. Your warranties need to be very specific and tailored to the vehicle in question.

If people care about "sustainability", the regulators would focus more on reliability than tail-pipe CO2. That would drive manufacturers to make more reliable cars, reduce repair scams and encourage consumers to look after and service them properly.

@AnonymousAndy2

Ай бұрын

Absolutely this 👍🏻. An example of a stupid design writing of cars is passenger airbags that require replacing the whole dashboard! Should be a cassette that can be replaced independently.

@user-sf7kl9uh7k

Ай бұрын

​@@AnonymousAndy2I don't really want a car that's had its airbags popped anyway, the vast majority are written off.

@user-sf7kl9uh7k

Ай бұрын

If you want cars to be more reliable, and this is in the context of a car that's done 127,000 miles we'll have to pay more for them. There's no real in-built obsolescence really, today's cars are much more reliable, safer and more efficient. I know this risks attracting the attention of some Old Dolls who still believe a 1980's Volvo, Mercedes or Saab to be the best cars ever, the reality is things have moved on considerably.

@AnonymousAndy2

Ай бұрын

@@user-sf7kl9uh7k my daughter had a light front crash in 65 plate polo. And passenger airbag went off. I think that if dash didn’t need replacing it was very safe to repair.

@AnonymousAndy2

Ай бұрын

@@user-sf7kl9uh7k I’m 55 and actually want to work on my own car. My daily is a 4 year old Toyota & I can do very little to it. Whereas my 23 year old MR2 is easy to work on. Each to their own, but modern cars have you tied to dealers for anything other basic work as so many specialist tools & computers are required to fix them. I used to be an automobile electrician and until recently I was in the automotive industry and loved it. My skills are largely redundant now and I’m now a cycle mechanic.

I think a month is fair to be honest the problem I’ve had in the past with warranties supplied by dealers the RAC warranty yes does cover main components looks good unit you have an issue try getting a garage to touch warranty work I phone about 10 when I had an issue with my wife’s car every one said the same we don’t do warranty work not worth the hassle car can be tied up on our ramp waiting for decisions on if they will pay out and plus they limit the hourly labour rate take back to where you purchased it from let them sort it was the main answer I had of garages great content James

If you are buying cars cheap from the auctions, then you can expect things to go wrong. That’s why you are making profit from auction cars. Sometimes cars are put through auctions because no one wants to take the risk retailing them. You are taking the risk and have to accept the consequences if giving warranties unfortunately.

@AhmetCarsPlus

Ай бұрын

That's understandable however the consumer also has to understand they are buying a cheap/older vehicle which is more likely to have some issues in a shorter period of time and if bought from a reputable dealer like James, then dealers are willing to help out as much as possible but reality is also needed from consumers.

@CaptainCaveman-hc9bm

Ай бұрын

@@AhmetCarsPlus you aren’t getting my point. If that’s the case then the consumer should just buy direct from the auction, save the extra money they are paying James and use it for repairs. That way they will actually save money. James can’t expect to take the profit and run.

@Miz-ql3ho

Ай бұрын

@@CaptainCaveman-hc9bmthats also not the point… if the everyday person went to an auction & the car broke down theyve most likely lost a large chunk of all their money… so no an everyday person wont/cant just rock up to an auction. Also you cant finance a car from auction 😂

@user-sf7kl9uh7k

Ай бұрын

​@@Miz-ql3hoYou'd probably get an hour cover for major mechanical issues, unless otherwise said.

@CaptainCaveman-hc9bm

Ай бұрын

@@Miz-ql3ho I give up. If they are buying the same car that James would buy, then they would save money. Regardless of who buys it, if there are faults they are always going to be there. Granted about the comment for finance, but they could get a loan before buying.

Trouble with 500s is that they make a fortune to buy, aren't very good when you get them, then you get people who don't like the high price upon sale, hence not much in them, buyers are moaners too, to be fair alternators an easy job, I did one last weekend, hour and a half and brand new 114 quid, so you could have got it in and got them back on road dead easy, first thing to have done was a cheap led volt meter to check initial charging, wants to be 14.6 v st away.

@MaxMax-th7uz

7 күн бұрын

💯!

Good legal analogy … depreciation (reduction in value for a used car) is based on the appreciation (increase) of risk of failure, in increasingly expensive parts over time … boom nailed it 👍 The question of warranty at point of sale of s.hand cars is then simply a balance of who is the risk bearer, on what. Yeah maybe not simple in detail but the guiding concepts are actually quite clear … and I think you explain that split well.

When I bought my 69 Camaro 5 years ago they gave me a verbal contract that anything goes wrong in 6months they would pay to fix it ,the msd failed after 4 months ,they paid and it cost them £350 with the fitting at my local garage ,

A car is like any other mass produced product. New products still have a failure rate, teething troubles or just don't work for no reason at all out of the box. Over time, things wear down or out. That's life. If someone really looks after their car then that will show, but even so there is still the natural laws of ageing. A lot of garages do only give 30 days warranty and then try and sell an extended one. But, 30 days on a 10 year old car should be enough. Keep up the good work James, all the best.

I bought a 2010 Honda CR-Z hybrid in May of last year from a dealer with low milage, FSH and 6 months warranty. It's not missed a beat since and has been totally reliable. Doesn't use a drop of oil or coolant and it sailed through its last MOT with no advisories. I must admit I was pleasantly surprised with the length of warranty, but it just gave me peace of mind.

@robertnicholson617

Ай бұрын

My daughter had a CR-Z for a number of years, it was very reliable and gave excellent MPG. But beware parts that are peculiar to it can be expensive and awkward to obtain, on one of the MOT's the rear exhaust box needed replacing, a dealer only part, fortunately the garage welded a patch on it. Then she caught the front wing, could only source a replacement from Japan for £560!

@nekite1

Ай бұрын

@@robertnicholson617 They do have their weak points - what car doesn't? The doors handles have a habit of breaking, the RHS driveshaft can snap and the rear calipers can seize. As with all Japanese manufactured cars, they can rust due to lack of corrosion protection. On the plus side, they are reliable, only £25 a year road tax, group 17 insurance, ULEZ compliant and I can easily get 55 mpg on a motorway run. Parts availability can be a problem, as they only sold about 4,300 of them between 2010 and 2016 here in the UK.

James you mentioned classic cars and how no one would expect a warranty on them . The thing is with most classic cars warranty doesn't matter because people who buy classic cars are mostly petrol heads who do all the maintenance/repairs themselves. Older classic cars were much easier to work on than the modern day Euroboxes with there silly computers and rattling diesel engines that need so much more complex maintenance that cost a fortune!!

Aside from stone damage I've never had a radiator suddenly go, they've just leaked more over time so that sounds unusual to me.

I think you are more than fair with your clients James & you prep the cars very well (perhaps too well in some instances). I'd go along as you have been doing. You've a good reputation & this will reap dividends in the long term. Odd warranty claims will always appear - usually like buses, all together ! Review, all your costs over a trading year - the figures don't lie 👍.

2013 Yeti Warranty - expect 3 months, cover major mechanicals and major electricals - E.g. Gearbox electronics etc.

I've just fitted an alternator on a fiat 500,it blew the dash, ha, ha.

I don't know what the best way to make it clear to customers is, but you could, on the older/lower margin cars, offer 2 tiers of warranty; everyone gets the basic mechanical cover but can opt to get electronics & cosmetics covered for an extra fee. For some people, an extra £100-£200 would be worth the peace of mind; for others, the savings would be more important. Of course, warranty is not the same as consumer rights, and there will always be that minority of customers who are a pain to deal with.

Nightmare chops. I'm glad I'm not in the trade now. I think everything thing is made to a price now, not meant to last? Great video, as always. Cheers.

@chrishart8548

Ай бұрын

I don't trust any cars now they are all ticking time bombs.

In the old days traders operating out of bombsites in London used to set the dogs on any customer who had the temerity to complain...

@GrrMeister

Ай бұрын

*_Arther Daly_** !*

Great video James! Showing the true story behind being a car dealer 👍🏼

Three months warranty on a car costing under six grand will do for me all day.

The dsg gearbox was in our experience anything but reliable

Just stick to third party bronze warranties if they want to upgrade let them pay for it and then you don’t have to worry no more

Cars are the only thing that people expect warranty on something 10 or even 15 years old, no one would expect old tech stuff to even work, same with say property, you've bought it and you've bought it, how can you fairly warranty something that the original maker of the part washed his hands of maybe 8 years ago, just because you've had the cheek to try and make a living from selling a very old, hard used item your expected to pick up the torch and carry on with it.

Depends on what you classify as a old car take for example a mk3 escort 1.3L whats to go wrong it has a a 32dgav carb, a distributor, a coil, a mechanical fuel pump, a block with pistons and a cylinder head thats about the lot, no abs, no ecu, no airbags, , no traction control, 2 speed wipers, no rev counter, no engine management light, no dual mass flywheel, no oxygen sensors,no catalytic converter, no electric windows, no central locking, no power steering, manual choke, cable clutch, and cable throttle, 50+mpg, tax exempt,modern enough to use as a daily driver, big boot for the weekly shop and 3 or 5 doors, you can fix it with a basic socket set....theres not really anything to make a warranty claim on!!

@neilgorin1037

Ай бұрын

The gearbox bearings used to wear, first fault you'd see was the Speedo stopping working but the dealer was in for a gearbox rebuild. Auto choke would fail. Just two things that a lot of them would suffer when sold second hand.

@chrishart8548

Ай бұрын

​@@neilgorin1037best to avoid any older cars with automatic choke. It solves a problem that never existed. And actually creating a new problem. I had several vehicles where the automatic choke failed. On one I would have to open the bonnet and move the automatic chock myself. It would kick of with one solid rev. The hardest thing is finding a 40 Yr old mk3 escort most were beyond saving in 1996 and that was 28 years ago. Not to even mention how badly a mk3 escort would fair in a crash against a modern vehicle.

@neilgorin1037

Ай бұрын

@@chrishart8548 very true. I used to convert my cars to manual chokes. Never had an automatic one that worked once the car was 3 or 4 years old.

She’s certainly hammering the mileage on that yeti, bloody hell!

Top marks for your customer service

@ChopsGarage

Ай бұрын

Thanks 👍

Had a nightmare with a 500L James. Replaced alternator, cost a fortune OE spec. Anyhoo, still wouldn't charge. My auto electrician had to eire a timed relay due to BCM issue. I would actually trade it and run and take my loss. It beats unhappy customers who keep you up at night with your mind racing. Doesn't upset people but chaps like you with a strong moral compass hate letting people down. Great video James

30 days warranty To cover engine/ecu/throttle body/gearbox/fuel system Items not covered - suspension/tyres/bodywork/radiator/battery/filters/spark plugs/brakes/bulbs/belts and other serviceable items This is coming from a consumer perspective. Can I just say, thank you for all your videos. It really has opened my eyes to car trading and what margins traders have. I do have a lot more empathy for traders now which will help me when it comes to buying a car in the future 👍🏻

@johnmackenzie7487

Ай бұрын

I was thinking the same, maybe add a mileage limit into it as well. A longer third party warranty could be offered at a price. I know that James used to that and stopped for some reason, but it might be the most economical way to go.

i bought a 10 year year old van a few years ago,i asked for a discount but only asked for a 30 days warranty,i do a lot of miles in a week so i know if anything is gong to go wrong its gonna be within 30 days,,3 years on and the van has been perfect,i think some people want the bloody world given to them,fair play for honouring your cars,lots of dealers ry their best to wriggle out of it

@ChopsGarage

29 күн бұрын

To be fair Id say 30 days makes sense as you say, if the fault is already there it will resurface in that time. So it makes sense after that its just a used car doing what a used car does

I’m trying to see this from both points of view. I get it you can’t payout 4k on a 3k car. On the other why buy from a dealer? I can save from buying private and both way I’m going to be responsible for what goes wrong.

what you say is spot on, a 3 month warranty is generous even on relatively new cars, punters dont want to pay for anything. When your out and about look at tyres, see how many owners put budget tyres on even nearly new cars. Its impossible to cater a warranty for everyone. Most people I know spend the bare minimum so your warranty is a way of getting free repairs to extend the free ride. If u cant afford to repair your car just get the bus.

I think half money for repair will be fair for radiator warranty.

@chrishart8548

Ай бұрын

If it wasn't leaking when he sold it I don't see how he is liable at all. And that's a big bill for just a radiator. Last one I replaced cost me nothing and just 2 bolts and 2 hoses

The fiat 500 09 plate refunded, put a couple of grand towards a newer one, doesn't guarantee your still not going to have issues,i agree with james,least he's footing the cost !

You seem pretty generous compared to the old 'Arthur Daley' dealers.Buyers will obviously take advantage if they can but a 2009 car is old unless it is a minter with low miles.

Unusual to cover radiators because even brand new ones can be punctured by stones fairly easily. On cars over 10 years old you should only be offering a 30 day warranty with up to 3 months available at additional cost. It's not exactly true that different brands of car age equally. A lot depends on the quality of the brand. Honda and Lexus are brands that neither miles or age affect as much a Ford's because Fords are junk from new.

@Finglesham

Ай бұрын

Cannot agree. My 2005 Mondeo only let me down with front springs ( year 5 and 6) Alternator on 2018. Now traded it in to High Peak. They gave me £250 , got a advisory free MOT and were going to sell it for £1995. Not bad fr a junk car?

@chrishart8548

Ай бұрын

​@@FingleshamI got a transit connect van to 207k and had nothing other than brakes and tyres. And it was only one set of brakes and they were still like new at 207k

I have a years warranty on my LADA every year ,had it for 20 years new elastic bands and string and springs and tape .

@markhayes2981

Ай бұрын

You get 6 months warranty with evey use car that's the law car has to be fit for purpose

@guy4469

Ай бұрын

@@markhayes2981 lol im funny a lada ,

Sticking clutch pedal on the C Max is more than likely the clutch pedal master cylinder. Focus Mk3.5 suffer from this, not too expensive but a pig of a job to do.

@anthonyockelford1667

Ай бұрын

Done a Kuga for my manager my god what a pain in the backside that was!

Great video bud, your lucky where you are tho being able to build a healthy margin in to cover this stuff, unfortunately in south Yorkshire they want em for nothing and come back, ie I sold an 08 fiat 500 for 1550,thats a private sale or trade price, fresh mot, fresh service, then it's what warranty is with it?

Hopefully it is the alternator James as it turned out to be the wiring loom on the wife's fiat 500 after the battery, battery quick release clamp/component, earth strap and alternator was replaced.

You are with out a doubt very fare and honest

I had to replace a hose clamp on the radiator (due to rust) on my 2014 Civic with 35,000 ok the clock. Not a bad car, just getting on a bit and things like these are to be expected. Thankfully the coolant change was due a week later. Would've been disappointed if the clamp had failed after I'd replaced the coolant!

@davidhaslam1056

Ай бұрын

🫢

Problem we have these day people can't fix nothing of have any intelligence. Just blame something or someone. . A used car is a car someone didn't want . People should understand that

@ChopsGarage

Ай бұрын

I agree blame is the game

On older or high miles stuff just say 30 day's, more or less everything, if they don't like it and if it's only a small margin don't sell it them, someone who's easier and more realistic on an old car will soon come along, it's no good just breaking even.

@rickysingh5641

Ай бұрын

Hi royston after the 30 days is the customer still not protected for another 5 months under consumer law ?

@roystonvehicles9129

Ай бұрын

@@rickysingh5641 yes, basically dealer is for it up to six mths, maybe longer,

On cheapies I say no warranty, but I've been in the job years and check everything, give a totally honest appraisal, put full mot on them, full service, check if say belts good, let them have a long test drive, that's a lot better than a private sale, generally I have few problems, it's all you can realistically do on a car at say 1500 quid, which in its self is the new 500 quid banger, back in the day most of my cars were 995,with inflation that's 3k,unfortunately tho people haven't moved on from then in their heads, I've just sold a daica step way for 1200 quid, that's full mot, service and 2 new tyres, only made a couple on it and I can't have any comebacks at that price, people may say charge more, I did initially, but no takers.

DSG = Dire sh!t gearbox

@bmwman1981

Ай бұрын

Not if the gearbox has been serviced like it should be there is nothing wrong with them .Its the people who don’t service them then they complain that they are rubbish

@cme2cau

Ай бұрын

​@@bmwman1981Except the DQ200 7 speed dry clutch. It didn't help that Volkswagen specified fluid that attacked the electronics. The early 5 speeds could do an output bearing.

James, I think you need to base your warranty period on the age of the car alone. (I see someone else on here gave a great breakdown on how that could work). Any reasonable customer will understand the thought process behind it, and ultimately, they’re fully at liberty to sort out their own warranty cover which will no doubt (given my own enquiries) be hellishly expensive! Whether it’s different for vans, but I brought a 2018 LWB Vivaro in November’22 with 13500 miles on the clock and only got 3 months warranty.

@ChopsGarage

29 күн бұрын

Seems short for the age but then you accepted it so maybe peoples expectations are not what mine are

@kevincross9206

29 күн бұрын

@@ChopsGarage I did try and push it, but they wouldn’t budge. At the end of the day, here I am 18 months later, and have had no issues 😊

More than fair. Great. Glen.

Its a tuff call, you want to do the right thing but......at some point Wear & tear needs to be explained that "its not a new car" so expect age related issues. Engine, gearbox & clutch 90 days, thats Yr lot

Not speaking no badness but from an outsider looking in i do feel that the moores garage are taking advantage of your so you say open cheque book,, just my opinion

I've just bought a Freelander 2..FSH, picking it up tomorrow.. first place it's going, even before driving it home, is to a highly trusted LandRover specialist, they're going over it with a magnifying glass and a highly trained LandRover sniffer dog, (just kidding :>).. Any whines, rattles or groans and it's straight back to the dealer... I expect to have issues with a used vehicle, but they can only get worse....so not when it leaves the dealer. That's their job.

@ashleybarker937

Ай бұрын

Get it properly inspected by the highly trusted Land Rover specialist first.

@jamesgraham6122

Ай бұрын

@@ashleybarker937 I would have had it for less than 24hrs.. It all seems ok.. Haldex performs ok in tight circles.. I've been around cars for 60 years.. fairly capable, but the experts are the ones I depend upon.

James, when you self-warranty, can you mix the timings? For instance can you offer a three month warranty with exceptions, such as electric window controls 1 month, to give it an existing problem to show itself, but so you don't get caught with things that then break on a decade old motor?

Rads are alli and plastic bud, they quite often leak on the joints from the core to the plastic top or bottom, tbh a radiator sealer will usually sort it permanently, when your looking at the engine look for dampness or pink coolant stains, most radiators are like 80 quid, so 350 bill is a bit of a blow. Tbh I'd insist on a return to base warranty then you can probably do a fix yourself, or Pete, just letting another Garage get involved is expensive, like that abs sensor, scan it yourself, usually sensors are 20 quid and easy enough to fit, on all your warranty claims list I've had done em all in house, you'd have saved a fortune, but obviously not always easy to get them back in.

Good to see your cars are getting a bit newer than when you first started . Hopefully not as many warranty claims.

@chrishart8548

Ай бұрын

Are they getting newer though.

@chrishart8548

Ай бұрын

The cross land is 6 years old but the van is 8 the yeti is 11

James can I ask as a dealer do you by law have to offer a warranty of some sort or could you sell as sold as seen with no come back

Great resource,

Has the rear left hand suspension coil failed on that Yeti ?

@ChopsGarage

Ай бұрын

No all good

3 months expected with an option to extend to 6 months on the yeti.

0 to 60k = 3 months - 60k to 85k = 2 months - 85k to 100k = 1 month. Only covering main engine and gearbox components, main supension components and steering components, not pipes, clips, wires, switches etc. With a big list of exclusions, like - door handles, seta covers, aerials, wipers, anything audio related radio/cassete/cd/usb, etc etc. BTW radiator leaks could be stone/road debris damage !!!!!!!!!!!!!!!!!!!

@rogerhanbury677

Ай бұрын

6 months consumer rights

I dont think you can really warrant cars over 80k in this day and age.

British Leyland used to pre put rad seal in brand new cars, maybe a good idea (?)

Is it listing to the left?

The 3 months warranty , as you described, on the Yeti, would be fair James.

Wait how is a hole in a radiator a fair warranty claim.

@chrishart8548

Ай бұрын

James is just to nice. And he can't even claim the VAT back

Minumum Warranty in my opinion 20k miles/Priced 25k+/Year 2022+ 9months 50k miles/ prices 15k+/2018+ 6 months 80k miles/price 8k/2014+ 3 months 100k/ price 5k/ 2010+ 1 month 150k+ miles/ under 5k / older than 2010 No Warranty/ 1 week- 2 weeks

I don't know the law but if I was a dealer, it wouldn't matter what car, what mileage or what age, I would do a one month warranty that covers the main things such as engine, gearbox and suspension, and only those 3 things, if the engine blows or head gasket, gearbox won't go in any of the gears and the suspension and that would be it, if you buy a car with a full 12 months MOT, that means when you sold car it was by law fit to be on road, any little sensors or radiators or whatever I wouldnt cover because as you say it wear and tear, it's just a part of buying cars

Great Content James!

@ChopsGarage

29 күн бұрын

cheers

Three months on non major items perhaps? Six months on major mechanical parts Engine, gearbox etc? I had a Peugeot once (we all make mistakes), bought it at 6months old. Failed its first mot on dampers. 20odd k on the clock. and withing its 3year manufacturers warranty. They wouldnt honour the claim as its a consumable item? Repaired and mot'd it then got shot.

I think on a 63 plate a three month warranty would be sufficient But you could have Bronze as standard or silver or gold warranty With an extension If the customer paid the extra surcharge I wouldn't expect the radiator to leak within the first month though Mind you I use vehicle score to check likely problems with any car and look at the MOT history Every car model has weak spots that go wrong regularly What is the one with the baked bean type sump ? If in doubt ask a mechanic to come with you when buying a car But even the best mechanic can miss possible faults Like an Alternator and diagnose a dodgy earth Do you have many customers that visit you that have an obd code reader to check for historical fult codes ?

NO! now what`s the question, anyone remember that advert ?????

@ChopsGarage

29 күн бұрын

Not me mate

Hi im getting slightly confused so on a 10 year old car we can offer a 30 day guarantee but what about any issues that arise in the next 5 months?

@ChopsGarage

29 күн бұрын

Under law they can still be considered as a valid claim as the consumer rights act allows for up to 6 months. But the law also allows for the age, miles and price to be considered as to whether the part that failed is a reasonable expectation to be replace.

@rickysingh5641

28 күн бұрын

@@ChopsGarage would it be difficult to source 3 c1s aygos 107s. Looking to source 3 a month part time but thinking that these cars I will get outbid as they are easy sellers

You are more than generous with your warranties.

Need to walk every buyer through your guarantee word by word with an explanation

Yes !

I pay for a warranty every year on my 2017 Skoda fabia. Purely because it has a dsg gearbox, but my car has allways been serviced every year from new , but that warranty just gives me peace of mind

@neilgorin1037

Ай бұрын

Most main dealers don't do the oil change on the gearbox unless you specifically ask for it. From what I've read, most that fail haven't had the oil changed.

@troygoodacre2718

Ай бұрын

@@neilgorin1037 if you have the later dq200. 7 speed dsg there is no schedule to have the gearbox oil changed it has a dry clutch don’t understand what that means but I just looked it up on google and that is what I found

The only reason a radiator should fail is damage not corrosion as long as the correct coolant is used. They are not made from steel.

Owned a fiat 500 since 2008. Power steering light comes on. Time to change the battery.

TGH James I think you're fairer on warranties than you should be. I had an alternator fail on a car once & the dealer paid half of what it cost me to have it recovered & fixed & I don't think I even had any kind of warranty with it. Other than that, apart from a catastrophic failure, I wouldn't even bother claiming, I'd just fix it or get it fixed myself.

C Max will be the clutch master cylinder, common fault (work at garage).

On cars up to 10 years old give 3 months /1000 miles warranty, anything older 1 month / 500 mile warranty. In future any car that's 15 years old just sell as spares and repair. Not worth the aggravation for such small margins . Don't sell anything less than £5k ideally to keep the 10 to 15 per cent margin feasible.

I agree with a car that is 14 years old a 30 day warranty is more then fair. A lot of people just don't get a car that are 10 15 years old are 100% going to need money spent on parts nothing lasts forever

@chrishart8548

Ай бұрын

It just seems like a lot of money for a 10-15 year old car now we're still talking £10k / £5k. I remember when a 10 year old car was £300 with tax and mot on it. I think people see £5k as a lot of money to lose if the car goes wrong. It's not a lot anymore and it's surprising cars still look so good at 15 years old now, before they would have been full of rust.

How do you manage to stay in business?

@chrishart8548

Ай бұрын

The you tube money. These sort of stories keep the views up.

with the roads like they are round here void any claims for wheels tyres or suspension.

how much did you sell the yeti for at 127k as i have a greenline at 107k

@ChopsGarage

29 күн бұрын

£7500 I think

@scippio3

29 күн бұрын

Nice thankyou

Scope of the Decision: In Crandall v. Nevada, the Supreme Court ruled that states cannot impose taxes or regulations that burden the right of individuals to travel freely, including the modes of travel they use. The case specifically addressed Nevada's attempt to tax individuals leaving the state by various means of conveyance, such as stagecoaches or steamboats. Fundamental Right to Travel: The Court affirmed that the right to travel freely is a fundamental right protected under the privileges and immunities clause of Article IV and the due process clause of the Fourteenth Amendment. This right encompasses both interstate and intrastate travel and includes the freedom to choose the mode of travel. State Taxation Prohibited: Crandall v. Nevada established that states do not have the authority to tax the right to travel or the specific modes of travel that individuals use. The Court's reasoning was grounded in the principle that such taxes would infringe upon a fundamental right and exceed the permissible scope of state taxation powers. Constitutional Constraints: The decision underscores constitutional constraints on state authority to tax activities or rights that are essential components of fundamental liberties. States cannot impose taxes that directly burden these rights without violating constitutional protections. Judicial Interpretation: Crandall v. Nevada remains a precedent that clarifies the limitations of state power in taxing activities related to fundamental rights. It affirms the judiciary's role in interpreting and upholding constitutional guarantees against state actions that infringe upon individual freedoms. In summary, Crandall v. Nevada definitively established that states cannot tax the right to travel freely or the modes of travel used by individuals. The decision reinforces the protection of fundamental rights under the Constitution and sets boundaries on state authority in taxation to ensure compliance with constitutional principles.

Love the videos James

@ChopsGarage

29 күн бұрын

cheers!

Its movement and miles that cause wear...not years ... I dont accept the premise that years affect too much on a vehicle...of course rubber will perish , in time ..eg. a door , rarely opened wont wear a hinge pin

Definitely 🤣

Talks about expensive repair costs on used cars then shows a DSG yeti 😂😂😂. Excellent link there James You should warrant the car for fixed period 3 months but offer customers chance to extend at their cost….. bought an 09 3 series came with 6 months I was allowed to extend to 24 months for £200 so did it on spot

@ChopsGarage

29 күн бұрын

6 months on an 2009 needs very good in itself.

every used car i have ever bought only had engine gearbox and dif warranty for 3 months

A 30 day warranty on anything over 10 years old is totally reasonable. You should limit it to major components only if you still want to give 3 months warranty. With all warranties fair wear and tear is open to interpretation, so you should define one way or another if a part is covered or not