Samsung Blu-Ray Players Have Stopped Working Globally 2020 | [You Are Not Alone]

Ғылым және технология

Unfortunately, a majority of Samsung Blu Ray Players have stopped working. Many users have woken up with their Samsung Blu Ray players in a Reboot loop. The problem has risen across standalone Blu Ray players, home-theatre systems, laptops, and several other media players with Blu Ray Support.
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  • @TechwormIn
    @TechwormIn4 жыл бұрын

    PLEASE CHECK THE UPDATED VIDEO: kzread.info/dash/bejne/eJyfytivade6n5c.html

  • @magellanmax
    @magellanmax4 жыл бұрын

    All Samsung Blu-Ray players have all been bricked. I don't think a software update is gonna help at all since it doesn't even stay on long enough to connect to the internet. Ridiculous!

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    yes its a global issue! Samsung will soon fix it! Pls, subscribe for updates and fixes!

  • @artmanjohn2
    @artmanjohn24 жыл бұрын

    I just went out and bought a new Sony 3D Blu-Ray player, love my Samsung but this is too much, I'll never purchase another Samsung product in my life, I just don't like the way Samsung is dodging this issue. I'm out of 250 bucks I spent on my Samsung Player, maybe watched 25 movies on it, plus another 200 plus dollars on the Sony player I just bought. Been an expensive week considering I'm not working and stuck at home because of Covid-19.

  • @kadeemccormick329

    @kadeemccormick329

    4 жыл бұрын

    I have probably 25 Samsung devices. I was furious a couple years ago when I found an update, (SUSPECT PROGRAMMED OBSOLENCE) permanently made my TV unable to connect to You Tube. Now, I find that my Blue Ray player wont work and it is world wide problem. I thought Samsung incapable of this level of incompetence. But they once again disappointed me. BTW, I found this too late, I had already tossed the POS out on the concrete driveway and bought a Sony.

  • @hsavage3350
    @hsavage33503 жыл бұрын

    For what it is worth, this is occurring on the BD-D5700 Blu Ray players as well. About 2 to 3 weeks ago, while sitting in the living room, and looking over at the Blu Ray player, it was turning on and off, going through setup, which I though perhaps a remote had triggered it. Attempted to actually use the unit tonight, and it will hangup on LOAD and not read the disc enough to get out of that screen. I had to unplug it, allow it to start up, just to get the disc out. I had noticed a week or so ago, that the front virtual buttons have no affect. Only the remote would allow me to power it up, or open the tray. Once a disc was in the tray and closed, I lost total control of the unit, until I powered it down, extracted the disc, and even tried to load new firmware. I spent most of the night, (after seeing another post like this and another just before this one), chatting with Samsung. They seem to realize it, and will only issue a repair for the J model. I know mine is a bit older, but I take care of my electronics in my entertainment center, and this problem is now realized as out of control. They at least need to post a firmware fix, and the only available is from 2013, and it would not be recognized, and once extracted from the zip file, was not recognized by the USB port. I have been a dedicated Samsung customer for many years, and this may be outside of their control, but at least recognize it, and treat the faithful customers that supported you all these years with an avenue to correct this. Makes me hesitant to consider something from Samsung to replace it.

  • @brisco1256

    @brisco1256

    4 ай бұрын

    Any updates on this issue? I have the same model and having the same problems. Long time Samsung customer that will now think twice about my next Samsung purchase.

  • @hsavage3350

    @hsavage3350

    4 ай бұрын

    Just so happened to see your question. I try to make things and equipment last as long as possible, and still a diehard Samsung proponent. Back then, I, after readying a bout Samsung and this issue, I went ahead and upgraded to a Panasonic DP-UB420 Blu-Ray Player,, with many features. I am sure there are several other choices out there equal to or better, tech reviews and so forth, given where we are now 2 years later. So many are getting away from media such as this, but not I. Has a USB port in which I use to bring much of my music MP3, MP4 recordings of videos, etc, on a thumb drive. It also has some network functions for remote media interfacing. I play my Pandora through it on an available app, as it has been a good performer, since the Samsung family bailed out on us in this very competitive market. People rely on their phones so much now, and there is a place and time with me for these, but I do like my Blu Ray player to test things I may have recorded before I may share them with someone who still enjoys old time media. Hope this helps..

  • @sirdudeness3154
    @sirdudeness31544 жыл бұрын

    We’ll see how long it takes them to fix it. It’s been almost a decade and they still can’t figure out how to stop their refrigerators from icing up.

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    haha! true that! might get fixed soon! pls subscribe for updates and fixes

  • @sirdudeness3154

    @sirdudeness3154

    4 жыл бұрын

    So I went on the chat option on Samsung.com. They walked me through a hard reset and it failed. So they paid for my unit to be shipped to their facility in New Jersey ( I live in LA) to fix it for free. You just need the serial and model number and upload a picture of the purchase receipt. We’ll see what happens.

  • @nickpage221

    @nickpage221

    4 жыл бұрын

    @@sirdudeness3154 Yep, mine is on its way back already, required internal component replacement. Same facility in NJ, cost me $25 for packaging so they could repair my property that they broke with their failed firmware update which I never agreed to install.

  • @269gregory

    @269gregory

    4 жыл бұрын

    @@sirdudeness3154 sent mine in also. But you don't need a receipt though. I didn't have one and mine is repaired and on the way back.

  • @MrArbeter
    @MrArbeter4 жыл бұрын

    Am gonna use my money in my savings account to hire a lawyer to sue them if they don't fix this witch they can't

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    haha! its a global issue! Samsung will soon fix it! Pls, subscribe for updates and fixes!

  • @nickpage221

    @nickpage221

    4 жыл бұрын

    No fix is coming, you must send the device to Samsung for internal component replacement. Text "HELP" to 62913

  • @JadenYukifan28

    @JadenYukifan28

    4 жыл бұрын

    @@TechwormIn I can get mine to turn on but the menu won't pop up on the TV screen

  • @andrellaclees1

    @andrellaclees1

    4 жыл бұрын

    I contacted Samsung uk, via email. They collected and fixed it for free, they updated the software and firmware.

  • @JadenYukifan28

    @JadenYukifan28

    4 жыл бұрын

    @@andrellaclees1 I do not live in the UK

  • @chidop
    @chidop4 жыл бұрын

    OMG i thought i was the only one with this failure, i have a BD-JM57C

  • @kelly3618

    @kelly3618

    4 жыл бұрын

    michelle saaaame lol I thought I broke it because I paused my movie for 10 minutes and came back to it rebooting

  • @nickpage221

    @nickpage221

    4 жыл бұрын

    No fix is coming, you must send the device to Samsung for internal component replacement. Text "HELP" to 62913

  • @nickpage221

    @nickpage221

    4 жыл бұрын

    @@kelly3618 No fix is coming, you must send the device to Samsung for internal component replacement. Text "HELP" to 62913

  • @sveabryan9126
    @sveabryan91264 жыл бұрын

    Have Samsung offered any repairs as July 17, 2020? I’ve been online for tech support with no success and both my blu ray players stopped working on June 20, 2020 and have received no assistance on this matter.

  • @wdfarmer2
    @wdfarmer24 жыл бұрын

    I have a Samsung BD-JM57/ZA that has the problem. I got on a support chat with Samsung a few hours ago. They acknowledged the problem, and sent me an e-mail that let me print a prepaid UPS address label to have it shipped to a repair center. The tech rep said that they would do a "factory reset" on the unit and ship it back to me. I'll be sending it to them today.

  • @CJ-hd5np
    @CJ-hd5np4 жыл бұрын

    Mine stared a few days ago, exact problem as described. Hopefully they will issue the fix soon.

  • @andrellaclees1
    @andrellaclees14 жыл бұрын

    I have a Samsung HT-J5550 Blu-Ray player, which developed this problem. Same time as everyone else(4 weeks ago)and was rather upset. After watching websites and waiting a week, I didn’t here anything. I contacted Samsung Uk directly, via email, to which they responded. Initially I asked for a full refund, as the device was only 2/3 years old. I had purchased the item directly from Samsung. They agreed to have the device collected and repaired for free. It was collected the next day by courier, last week. I have received an email this morning stating they have serviced the device. Everything passed their tests, only one thing needed repair. It had software/firmware update. Hope this may help people who may have been upset, get emailing folks!

  • @gaborszucs7518
    @gaborszucs75184 жыл бұрын

    The same problem for me in Hungary with the BD-J5500. I took it to the Samsung service center (Budapest, Aradi utca 2-4): they didn't have time to see and say anything for more than a week. I brought it back home and realized it was a global problem. I made an online connection to Samsung customer service, they advised me to take it back to the same service center. I don't take it back there and there is no other Samsung service in Budapest. So I’m subscribing to this channel and waiting for a while, maybe a solution will be born. After a while, I will buy another bluray player from another manufacturer.

  • @nickpage221

    @nickpage221

    4 жыл бұрын

    No fix is coming, you must send the device to Samsung for internal component replacement. Text "HELP" to 62913

  • @caitlynhall4907
    @caitlynhall49074 жыл бұрын

    Mine worked fine Friday night and then on Saturday afternoon when I went to turn it on it just kept cycling on and off! I'm so annoyed bc now I can't watch my show on Netflix! This is pissing me off

  • @starlitshadows

    @starlitshadows

    4 жыл бұрын

    Same exact thing happened to me. Watch a blue ray Friday night. Saturday afternoon it wasnt working

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    that's good news!

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    @@starlitshadows that's good news

  • @nickpage221

    @nickpage221

    4 жыл бұрын

    No fix is coming, you must send the device to Samsung for internal component replacement. Text "HELP" to 62913

  • @nickpage221

    @nickpage221

    4 жыл бұрын

    @@starlitshadows No fix is coming, you must send the device to Samsung for internal component replacement. Text "HELP" to 62913

  • @ranita1448
    @ranita14483 жыл бұрын

    Whaaaat?? This is crazy! I live in Mexico and my blu ray BD F6900 just stopped turning on one day..... about 8 months ago! Today, I finally decided to take it off the shelf, dust it off and give it another go... no luck. So I searched online and came across this video (and stayed because of the comments!)..... it's crazy that this happened to so many of us from across the globe at around the same time. I call shenanigans!! Guess I'll buy a Sony?

  • @wildtiger207
    @wildtiger2073 жыл бұрын

    I can play sounds on my blu ray but it wont allow me to play video and watch via flashdrive. Im getting no signal when I choose the anynet BD

  • @starlitshadows
    @starlitshadows4 жыл бұрын

    Will you do an update video if there are any fixes for the issue?

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    yes, you may subscribe for updates and fixes!

  • @brandoncazares8452
    @brandoncazares84524 жыл бұрын

    Last Tuesday I had one that just went out like out of nowhere. It randomly stopped.

  • @jayaganesh2325
    @jayaganesh23253 жыл бұрын

    Hi bro....my samsung ht-j5550 device MP3 song playing time not come output on surrounding speckers but 5.1 playing time output will be come.....why not output come on MP3 songs playing time any possible solutions

  • @romeojuliet5784
    @romeojuliet57844 жыл бұрын

    I tossed out my player as I thought it was broken :'( And I dont seem to find anything official from Samsung yet regarding this issue on their social media?...

  • @andrellaclees1

    @andrellaclees1

    4 жыл бұрын

    Read my comments above!

  • @ricktong2844
    @ricktong28444 жыл бұрын

    My HT-J5500K bought in 2015 encountered this reboot loop issue few days ago. I thought it's time has come. I brought it to official Samsung Service Center in Hong Kong who is asking for a nonrefundable 40USD for inspection fee as warranty has expired. Without even attempt to switch on the player, they claimed that there might be no solution and no spare parts available for any fix as the model is discontinued. Pissed off and went out right away, luckily pump into this video and found it is a global issue, not sure if it is luck or not. The Internet seems to know more than the Samsung service guys.

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    Samsung will soon release an update to fix it! Pls, subscribe for updates and fixes!

  • @Eaglefury22
    @Eaglefury224 жыл бұрын

    I had an upgrade on my satellite tv the other day, not paying attention to my components while the tech was here. As soon as he left, I tried to test my Samsung DVD Player, to insure everything was still hooked up correctly. My home screen on my dvd player now blinks on and off. But after reading some of these comments and finding out this is a global problem, I shouldn't have trash the tech after all. But waiting for a solution also. Thanks everyone for the info.

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    you're welcome! pls subscribe for updates and fixes

  • @juleserr
    @juleserr Жыл бұрын

    After Netflix and other sources for watching movies appeared, I stopped using Samsung BD-F7500 DVD Player for a few months and the surprise is that now it only loads DVDs; to get it to load a Bluray I have to repeat the loading process from 3 to 20 times.... which is terrible.- I have searched for a solution to the problem to no avail. It has already been said that Samsung has discredited itself with this Bluray and they don't seem to care... Shame on that company.

  • @alexandersuarez571
    @alexandersuarez5714 жыл бұрын

    They cant fix it. The player cant even stay on for the necessary time to connect and update

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    yes its a global issue! Samsung will soon fix it! Pls, subscribe for updates and fixes!

  • @JadenYukifan28

    @JadenYukifan28

    4 жыл бұрын

    @@TechwormIn Mine can turn on, but it won't show up on the TV screen

  • @nickpage221

    @nickpage221

    4 жыл бұрын

    @@JadenYukifan28 No fix is coming, you must send the device to Samsung for internal component replacement. Text "HELP" to 62913

  • @nickpage221

    @nickpage221

    4 жыл бұрын

    No fix is coming, you must send the device to Samsung for internal component replacement. Text "HELP" to 62913

  • @rajeevmech09
    @rajeevmech093 жыл бұрын

    After update my samsung blue ray is not working. I raised to customer care but no reply still

  • @dokly6409
    @dokly64094 жыл бұрын

    Litteraly watching a movie last night I turned it on the next night to finish my movie and it stuck flickering on and off. and how did this even happen?

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    yes its a global issue! Samsung will soon fix it! Pls, subscribe for updates and fixes!

  • @nickpage221

    @nickpage221

    4 жыл бұрын

    No fix is coming, you must send the device to Samsung for internal component replacement. Text "HELP" to 62913

  • @mahendramanser3025
    @mahendramanser30254 жыл бұрын

    Having the same issue from last 2days and service center employees ask me to pay rs 4500/as it is out of warranty and need to replace the mother board..

  • @samratbasu2601

    @samratbasu2601

    4 жыл бұрын

    Same replacement theory given to me as well by engineer came over on 19th,june. Now the catch is : No Main PCB/ Mother board is available now nor in future as company has stopped its production. Therefore, company is offering payback on depreciated scheme against purchase bill max period limits to 5 years only. Thus, No Solution / No updates is coming - Its a dead case.

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    pls subscribe for updates and fixes

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    pls subscribe for updates and fixes

  • @SwabhiGupta

    @SwabhiGupta

    4 жыл бұрын

    Mahendra manser, I too had a word with samsung service employee, they too had said 4500 for motherboard issue.

  • @mahendramanser3025

    @mahendramanser3025

    4 жыл бұрын

    @@SwabhiGupta But it's not available in company even if you agree to pay.…

  • @mwhitney53
    @mwhitney534 жыл бұрын

    I've got 2 Samsung Blu-ray players (BD-J5100 & BD-J5700) that failed within a couple days of each other. I use them primarily for streaming (Netflix, Amazon Prime, VUDU). If you contact Samsung (in the US) via 1-800-SAMSUNG or CHAT, you will have to provide basic info such as name, phone, email, model and serial number. They will assign a case number(s) and email you a link to print a pre-paid UPS shipping label(s). It would be nice if there was an online/diy solution, but I doubt that it possible with the units rebooting every 5 seconds. So, I shipped my players to the Samsung service center for a no-charge repair. Both players are several years out of warranty. In the mean time, I'll just run the streaming apps on a mobile device and cast to my a/v receiver. I suspect the issue is an expired SSL security certificate in the firmware since this happened to a dozen different models within a few days. And, the only solution is for the service center to force a firmware update with an updated SSL certificate.

  • @mwhitney53

    @mwhitney53

    4 жыл бұрын

    BTW, Both of my blu-ray players have been repaired and returned. The firmware version has changed from 1020.1 to 1021.0 and both work perfectly.

  • @manjushreetsl2531
    @manjushreetsl25313 жыл бұрын

    Don't hook your device to the internet guys. Once to did, it will turn on and off on its own. I fixed my problem by opening the device and unhooking the touchscreen cable from the touch panel. (it took 30 minutes and I am ameature so you can easily do it too). My other issue was it opens and close by itself too. Hope it solve your problem

  • @nickpage221
    @nickpage2214 жыл бұрын

    There is no fix coming for any effected devices, the only fix for this is to send the device back to Samsung. Text "HELP" to 62913 and Samsung will pay the shipping and do the repair for free but, you will likely have to pay for proper packaging...so they can fix the device they broke with a failed firmware update. I got confirmation today that they have fixed my HT-J5500W and it is on its way back to me,, it required them to physically replace the ROM in it, that's how bad they wrecked these devices with their failed firmware, which I never approved for them to install on my property. Don't wait for a quick remote fix, it is NEVER COMING. They don't care about blu-ray players, they don't sell these devices in the US anymore and have no plans to offer fixes or replacements. You must contact them and demand a repair, and you better do it fast cause parts are limited and once they are gone, you might as well throw that device away, they don't care about you or your device.

  • @sveabryan9126

    @sveabryan9126

    4 жыл бұрын

    Did you send yours in? Samsung told me I have to include my receipt with the return. What was you experience?

  • @sveabryan9126

    @sveabryan9126

    4 жыл бұрын

    I texted the number you provided and was able to get the order for free shipping to Samsung. They said they’d have the Blu-ray players repaired and sent back in about a week. No charge. I just sent my Blu-ray DVD player in via FedEx. No remote of cable required.

  • @nickpage221

    @nickpage221

    4 жыл бұрын

    @@sveabryan9126 Yeah, I have mine back already and it is working fine again. The repair details just say 'factory reset'.

  • @BryonLape
    @BryonLape4 жыл бұрын

    A week on and still no updates. Samsung is in it deep.

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    sadly it is taking them some time

  • @Batou_73
    @Batou_734 жыл бұрын

    Same here. Have two BD J5900 same problem since Saturday 20.

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    yes its a global issue! Samsung will soon fix it! Pls, subscribe for updates and fixes!

  • @Bronco407
    @Bronco4074 жыл бұрын

    called Samsung they said there will be a hotfix that you need to download to a flash drive and install on your machine to fix problem

  • @samratbasu2601

    @samratbasu2601

    4 жыл бұрын

    "Hotfix" : is it available ? where to find it ? Please be kind to let us know the solution if any.

  • @starlitshadows

    @starlitshadows

    4 жыл бұрын

    Any idea where I can look for this when its released. I have two players that aren't working.

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    yes its a global issue! Samsung will soon fix it! Pls, subscribe for updates and fixes!

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    @@samratbasu2601 Samsung will soon release an update to fix it! Pls, subscribe for updates and fixes!

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    @@starlitshadows yes its a global issue! Samsung will soon fix it! Pls, subscribe for updates and fixes!

  • @peterbrown373
    @peterbrown3734 жыл бұрын

    My Blu-ray player is doing the exact same thing!

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    yes its a global issue! Samsung will soon fix it! Pls, subscribe for updates and fixes!

  • @Pedro-lg9wz
    @Pedro-lg9wz4 жыл бұрын

    yup, same thing happened to my bluray model J5700, i tried the factory reset and USB firmware update, but no luck, at this time the only option is the garbage disposal

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    Samsung will soon release an update to fix it! Pls, subscribe for updates and fixes!

  • @Cerrinia
    @Cerrinia4 жыл бұрын

    My 2 are doing this since Saturday

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    yes its a global issue! Samsung will soon fix it! Pls, subscribe for updates and fixes!

  • @yardiadiaz1474

    @yardiadiaz1474

    3 жыл бұрын

    @@TechwormIn I am Still having this problem

  • @ninjasancho6711
    @ninjasancho67114 жыл бұрын

    Finished with Samsung over this. The fact they can't even acknowledge this publicly and offer no solution is buuuuulll SHIIIIIT..✌🏿

  • @269gregory
    @269gregory4 жыл бұрын

    Mine was working as usual all day and night on Tuesday the 30th Woke up Wednesday morning and it has this same problem.

  • @nickpage221

    @nickpage221

    4 жыл бұрын

    No fix is coming, you must send the device to Samsung for internal component replacement. Text "HELP" to 62913

  • @sandigritzer4697
    @sandigritzer46974 жыл бұрын

    Same problem here! I am glad I came on to KZread to look into a fix...Grrrr! There had better be a fix very soon but how would you even be able to install the "fix" except thru the USB port on the front of the machine. That is "if " they issue a "fix". Again Grrrr!

  • @dxks0up

    @dxks0up

    4 жыл бұрын

    Have you find the fix yet?

  • @nickpage221

    @nickpage221

    4 жыл бұрын

    No fix is coming, you must send the device to Samsung for internal component replacement. Text "HELP" to 62913

  • @nickpage221

    @nickpage221

    4 жыл бұрын

    @@dxks0up No fix is coming, you must send the device to Samsung for internal component replacement. Text "HELP" to 62913

  • @Retropizzapaws
    @Retropizzapaws3 жыл бұрын

    And this is why I’m sticking with Sony

  • @smasher8543
    @smasher85433 жыл бұрын

    Banged my blu Ray player on the floor couple of times now it’s working fine…one problem the sensors cannot catch the remote anymore!!!

  • @darwinalexgeerman2573
    @darwinalexgeerman25734 жыл бұрын

    Hi people question did Samsung fixed the problem?

  • @nickpage221

    @nickpage221

    4 жыл бұрын

    No fix is coming, you must send the device to Samsung for internal component replacement. Text "HELP" to 62913

  • @sveabryan9126

    @sveabryan9126

    4 жыл бұрын

    Darwin Alex Geerman no.i called in June and they did they were working on it. It’s now July 17 and I am still waiting for a solution. Can’t even get through to tech support.

  • @darwinalexgeerman2573

    @darwinalexgeerman2573

    4 жыл бұрын

    @@nickpage221 I went to the store where I bought it but didn't know what is the problem so they replace it with a whole new unit but its still in the Box brand new I didn't open it yet because I'm scared for the problem to happen again so I will not connect it to the internet

  • @nickpage221

    @nickpage221

    4 жыл бұрын

    @@darwinalexgeerman2573 Well, one would think Samsung would be smart enough to stop pushing out whatever broken firmware has caused this but, in the past I have found mfgs of products like this are not always that smart. I would say to go ahead and take a chance on it and get it out and hook it all up. Just keep the original box and if Samsung pushes the broken firmware to it, text that number and send it out to them for repair. And if you don't use it for streaming or need it connected to a network for some reason, just don't connect it to a network, then they can't break it with bad firmware updates.

  • @collectbeautifullmoments1091
    @collectbeautifullmoments10914 жыл бұрын

    Mine is ht j5550k starting same problems last 1 months ☹️☹️ I don't know what to do 😭😭😭😭😭

  • @markusmao6430
    @markusmao64304 жыл бұрын

    Samsung force you to "upgrade" to their latest BD player, it's all part of their plan.

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    haha, you can say that! it's a global issue! Samsung will soon fix it! Pls, subscribe for updates and fixes!

  • @mwhitney53

    @mwhitney53

    4 жыл бұрын

    Don't think that was the plan ... Samsung exited the blu-ray player market last year, in the US at least.

  • @petelal5239
    @petelal52394 жыл бұрын

    Folks, Samsung is fixing it for free of cost. Call/Chat with their technical team. They will set you up for a free repair. I sent in mine last week.

  • @nickpage221

    @nickpage221

    4 жыл бұрын

    Yep, mine is on its way back,.

  • @tabernacleoflight1961

    @tabernacleoflight1961

    4 жыл бұрын

    @Pete Lal. You sent in only the receiver yeah?

  • @nickpage221

    @nickpage221

    4 жыл бұрын

    @@tabernacleoflight1961 Yes, just the main receiver, no speakers or any cables, just the main unit. And I have it back now and it works fine, it takes a minute to re-pair the rear speakers, there's instructions online, it requires you to use the remote control.

  • @simonyu741
    @simonyu7413 жыл бұрын

    Any solution yet?

  • @ricktong2844
    @ricktong28444 жыл бұрын

    An update to you guys - the local Hong Kong Samsung Service Centre finally got my HT-J5500K fixed in 1-2 weeks for free. It works perfectly fine now, even more responsive than before!

  • @chelinde
    @chelinde4 жыл бұрын

    I got tired of this bullshit with Samsung...my blu-ray was only 3 years old, and was working fine before this 'loop' issue. Can't even get the door to the player open to see if I left a dvd in there. Well Samsung had lost my business...their tablets are shit as well! I went out and bought a Sony dvd player...I wanted to watch Netflix.

  • @kohlisstudio1316
    @kohlisstudio13163 жыл бұрын

    Hii, my disc can'nt open. Please tell me what I do.

  • @TechwormIn

    @TechwormIn

    3 жыл бұрын

    Please take it to samsung store

  • @simonpeterdalangpan9761
    @simonpeterdalangpan97614 жыл бұрын

    Well damn it. it's been a month now and no response yet @samsungsabrina

  • @addymalik472
    @addymalik4723 жыл бұрын

    Facing the same problem .... please help

  • @haulainphilippe1776
    @haulainphilippe17764 жыл бұрын

    Hello Belgium calling over here the same problems

  • @ruwanprasannagunarathna.9571
    @ruwanprasannagunarathna.95714 жыл бұрын

    My HT-J5550K got the same issue. Need help from Samsung.

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    yes its a global issue! Samsung will soon fix it! Pls, subscribe for updates and fixes!

  • @ruwanprasannagunarathna.9571

    @ruwanprasannagunarathna.9571

    4 жыл бұрын

    @@TechwormIn Thanks for the quick reply. I'm from Sri Lanka.

  • @danuweerasinghe4102

    @danuweerasinghe4102

    4 жыл бұрын

    @@ruwanprasannagunarathna.9571 machan uba solution ekak set unoth msg ekak dapn mata 0712140279

  • @ruwanprasannagunarathna.9571

    @ruwanprasannagunarathna.9571

    4 жыл бұрын

    @@danuweerasinghe4102 Thama ne machan. Lankawe Samsung kiyanawa motherboard eka maru karanna. Eth badu nelu.

  • @stephanjoubert101
    @stephanjoubert1014 жыл бұрын

    I just got the same problem with my blu-ray 3d home theater system HT-E4550K.

  • @kitfisto5555

    @kitfisto5555

    2 жыл бұрын

    hi, i have a ht-e4500 and can't control it anymore, only on and off :( did you get a solution for this?

  • @Jessi4400
    @Jessi44004 жыл бұрын

    Same problem from Hungary on a Samsung HT J5500..

  • @nickpage221

    @nickpage221

    4 жыл бұрын

    No fix is coming, you must send the device to Samsung for internal component replacement. Text "HELP" to 62913. I have the exact same device, they repaired in New Jersey, USA and is on its way back now.

  • @zacharylee1995
    @zacharylee19954 жыл бұрын

    This is bull crap because My Samsung Blu-ray player still works believe it or Not

  • @geekypeeples9013
    @geekypeeples90134 жыл бұрын

    Mine has same issue anyone get a response from Samsung? Thank you for the post

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    Samsung will soon release an update to fix it! Pls, subscribe for updates and fixes!

  • @terrywright1744
    @terrywright17444 жыл бұрын

    Don't hold your breath for any reply from Samsung. Your Samsung smartphone could be next so sell it quickly.

  • @zerobg9646
    @zerobg96464 жыл бұрын

    My fucken horton hears a who is stuck inside

  • @vddgeneraltechnic8187
    @vddgeneraltechnic81874 жыл бұрын

    Have someone solved the problem?

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    Samsung will soon release an update to fix it! Pls, subscribe for updates and fixes!

  • @dragonbattle646
    @dragonbattle6464 жыл бұрын

    Not having the recycling problem. But my Blue Ray player won't read Blue Ray disks. It will read DVDS. I'm done with Samsung!

  • @emesass5959
    @emesass59594 жыл бұрын

    Guess I'm not alone. This sucks.

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    yes its a global issue! Samsung will soon fix it! Pls, subscribe for updates and fixes!

  • @emesass5959

    @emesass5959

    4 жыл бұрын

    @@TechwormIn I subscribed. I had to unplug the Blueray Player machine as it was keeping me up at night just cycling.

  • @schleppel
    @schleppel4 жыл бұрын

    Any news ?

  • @gregrandolph2845

    @gregrandolph2845

    4 жыл бұрын

    I live in the US. I called Samsung yesterday and was told they will pay for me to ship it to them for repair. I didn't ask how long it would take or what the repair would be. I did ask them if they were aware that the problem I was having was the same problem everyone else is having. They said yes. Unfortunately, they are asking for the purchase receipt which I no longer have after all these years.

  • @sveabryan9126
    @sveabryan91264 жыл бұрын

    Happening with both of ours.

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    so sad! It might get fixed soon! don't worry

  • @jaivd5156

    @jaivd5156

    4 жыл бұрын

    Who's gonna fix....

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    @@jaivd5156 samsung

  • @vinhphucnguyen1168
    @vinhphucnguyen11684 жыл бұрын

    Vietnam 18 Jun, 2020, Me....too

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    yes its a global issue! Samsung will soon fix it! Pls, subscribe for updates and fixes!

  • @vinhphucnguyen1168

    @vinhphucnguyen1168

    4 жыл бұрын

    It take a week for me and how long will it be fixed soon....Huhu pls....

  • @ducle8982

    @ducle8982

    4 жыл бұрын

    Mình cũng bị model f6500, mang tới bảo hành samsung nó đòi thay board vói giá 1.400.000đ, bó tay với bọn samsung

  • @lyndawilliams893
    @lyndawilliams8934 жыл бұрын

    Mine, too!

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    yes its a global issue! Samsung will soon fix it! Pls, subscribe for updates and fixes!

  • @mohitshukla903
    @mohitshukla9034 жыл бұрын

    Same here. If anyone has the issue fixed please ping me!

  • @nickpage221

    @nickpage221

    4 жыл бұрын

    No fix is coming, you must send the device to Samsung for internal component replacement. Text "HELP" to 62913

  • @lynntietjen6088
    @lynntietjen60884 жыл бұрын

    I'm having the same issues. What a piece of shit.

  • @liveletlive3448
    @liveletlive34484 жыл бұрын

    Pls help same problem for mine.

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    Samsung will soon release an update to fix it! Pls, subscribe for updates and fixes!

  • @jeremytaylor2486
    @jeremytaylor24864 жыл бұрын

    My disc wont come back out and the player wont come on

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    Samsung will soon release an update to fix it! Pls, subscribe for updates and fixes!

  • @justamiracle2414

    @justamiracle2414

    4 жыл бұрын

    I was able to hold down the eject button on my remote and it popped open briefly if you have the remote maybe it’ll open long enough to get the disc out.

  • @Number1Tailsfan
    @Number1Tailsfan4 жыл бұрын

    Same

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    yes its a global issue! Samsung will soon fix it! Pls, subscribe for updates and fixes!

  • @eddieperez6570
    @eddieperez65704 жыл бұрын

    Same here

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    yes its a global issue! Samsung will soon fix it! Pls, subscribe for updates and fixes!

  • @faronelocalia1470
    @faronelocalia14704 жыл бұрын

    I think is a big problem samsung cant fix

  • @KhachatryanTech
    @KhachatryanTech4 жыл бұрын

    The same problem with my Samsung HT-J4550K. So, Samsung, go to hell.

  • @imransalim6352
    @imransalim63524 жыл бұрын

    Mine 2 since Friday

  • @atl3630
    @atl36303 жыл бұрын

    WTF Samsung. Idiots. I want my money back.

  • @peterdoa1
    @peterdoa14 жыл бұрын

    my bd-j5900 is the same

  • @jaikijayantyadav

    @jaikijayantyadav

    4 жыл бұрын

    Mine is same on tv screen blink

  • @GISHNUCHALADY
    @GISHNUCHALADY4 жыл бұрын

    Mine too

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    yes its a global issue! Samsung will soon fix it! Pls, subscribe for updates and fixes!

  • @lindaduiker6155
    @lindaduiker61554 жыл бұрын

    Die van mij ook

  • @zainulabideen1363
    @zainulabideen13633 жыл бұрын

    I have the fix I have a software

  • @buried4430
    @buried44304 жыл бұрын

    Mine is working fine

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    that's good! pls subscribe and help us grow!

  • @nishantshah3598
    @nishantshah35984 жыл бұрын

    what is the result of this video... Disclosing global issue solving issue... useless video

  • @johngulbarga9913
    @johngulbarga99134 жыл бұрын

    Mine too

  • @TechwormIn

    @TechwormIn

    4 жыл бұрын

    Samsung will soon release an update to fix it! Pls, subscribe for updates and fixes!

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