I bought Hex Net kit from you guys a couple of years ago and had the firmware problem today, VCDS froze while trying to update the firmware and your solution worked perfectly. Thank you 👍

After VCDS crashed during a firmware update, the steps outlined in this video brought my Hex V2 interface back. Thanks from me, too!

Thank you Sir!! Your excellent resolution not only worked flawlessly, you quickly defused my anguish and frustration - wish Ross-Tech provided this kind of simple, quick and effective assistance! Well done Sir and again thank you!

Thanks - helpful and easy to watch with no annoying rock music soundtrack.

Question. Hex V2 car limit is coded in the software on PC or in the interface firmware itself ?! 3VIN vs 10VIN vs Unlimited VIN.

Hi, I recently bought a new diagnostic vcds hex v2 and when I plug the cable into the car and laptop I put the ignition on, test the usb ports and save it all. I leave and I get the error: "no response from controller". What could be wrong?

Thanks very much .

Thank you slot

Great video thanks 👍had firmware issue all sorted now 👍 😀

Thank you , very nice

Thank you, but i don't find interface in list after click on NEt!!

Hi, at the vdcs loader app starting, i have a message: "hooking failed" . Could you help me?

Question; is it nassasary to register with Ross tech to be able to use the VCDS? Thank you for the info and the video. Forest

@GendanAuto

4 жыл бұрын

Hi Forest. Yes, with a HEX-V2 or HEX-NET you have to register the interface (for free) within the first 14 uses, or it will lock out until registration is completed. The previous generation interfaces (HEX+CAN, Micro-CAN etc.) didn't enforce registration, but you had to be registered to get any technical support.

Not working for me. I did the update and it said after the update that you are up to date. Then i went yo change tap to USB and pressed Test button.... interface not found. Should my HEX-V2 be inserted to my car at this point?

@GendanAuto

5 жыл бұрын

No, you don't need to connect to a car. What colour are the LEDs? If you're only plugged into the PC and they are green, unplug it for a while then plug in again. Then close and re-open VCIConfig. If working correctly, when plugged into the PC the LEDs will flash blue. If the firmware is corrupted (which this procedure should be able to fix) they will be red.

what cable do you recommend? could you please add a link please.

@GendanAuto

4 жыл бұрын

It would depend on how you intend to use it. We have a tool to help you choose the right package here: www.gendan.co.uk/vcds_chooser.php

Hi mate, I've got a question! So I bought a VCDS but is a VAG KKL cable and I have an Audi A6 C7 2015 and I can't make it work, do you reckon I've bought a wrong 1? Thanks

@GendanAuto

Жыл бұрын

Hi, a 2015 Audi is too new for a KKL/VCDS-Lite. You will need a HEX-V2 interface.

@calinsilaghi4550

Жыл бұрын

Thank you

Thanks for this was a bit of hit and miss i had go back to usb. In config for it to update

@GendanAuto

Жыл бұрын

Glad it helped

I love you

@sollykhan2385

2 жыл бұрын

you in love with YOU tube ? or feeling a bit gay towards the presenter ??

Hello, I have Vcds hex + can Vag Com Genuine Ross tech Interface unlimited vins it is not detected in device manager on pc .led lights up green when plugged into vehicle. Can you please help me with this problem. Thanks

@GendanAuto

4 жыл бұрын

Hi Florin, If you purchased the interface from us we my be able to help. Please contact us by email with the serial number of the interface.

@florind4906

4 жыл бұрын

Gendan Swansea Hi, purchased from one friend, it is genius Ross Tech. Thanks

@GendanAuto

4 жыл бұрын

@@florind4906 - if you think it is a cable supplied by Gendan please email us the serial number. Otherwise you would have to speak to the original supplier.

Hi while doing this update the transfer gets to 29% then restarts the transfer over and over, never goes above 29%. Any help would be great 👍

@GendanAuto

11 ай бұрын

Try disabling any anti-virus/malware software that is running.

When I open my VCDS Interface Config I see the message “An interface must be connected by USB to use this program. If an interface is connected, try replugging it.” And that while the USB ledlight is on (when connected to car green, when not connected to car red)

Sure i have a hex-v2 clone and plugged cable in a car click test and see interface does’t exist please help me ??

@GendanAuto

3 жыл бұрын

What's the serial number of the interface?

@stitcha123

3 жыл бұрын

Did you ever solve it?

I was installed 17 version of vcds And it's updates on 19.6.2 And now it's crash sometimes in a car usb connection And showing interface not found When I restart pc it's works again till it's crashs Maybe I can try firmware update

@GendanAuto

4 жыл бұрын

Are you using a genuine Ross-Tech interface or a clone?

@uldza

4 жыл бұрын

I'm not sure My friend give me it

@GendanAuto

4 жыл бұрын

@@uldza What is the serial number (HCxxxxxx / Hxx-xxxxxx) of the interface?

@uldza

4 жыл бұрын

I will send you later on

@uldza

4 жыл бұрын

That's possibly is clone Cos when I'm trying to update interface Selection there is select interface not showing up nothing Even refresh interface list is not working

Hello I have seat ibiza 2013 year 6R0 I scan it by vcds hexv2 all control modules but only control module engine its can't reach it .please where is problem find

@GendanAuto

4 жыл бұрын

Hi Fatah. Is it a genuine Ross-Tech HEX-V2? Where did you purchase it?

@fatahjamal3797

4 жыл бұрын

@@GendanAuto no its copy not original but I had download it from website rosstech.

@GendanAuto

4 жыл бұрын

@@fatahjamal3797 If the interface is a copy it will not be a HEX-V2, no matter what the label says. If you run an interface test in VCDS you'll find it's a HEX-USB. We can't offer support on illegal clones.

@fatahjamal3797

4 жыл бұрын

@@GendanAuto no when I test option I see Hex-v2

Hi i get all ok but CAN NOT READY What to do ?

@GendanAuto

3 жыл бұрын

If this is on a genuine Ross-Tech interface, your best bet is to post on the Ross-Tech forums: forums.ross-tech.com/index.php

Hello, Iwhen I click on Test-->CAN: Not Ready!

@GendanAuto

3 жыл бұрын

Hi. If the car doesn't support CAN diagnostics, the interface test will show 'CAN: Not Ready'. When you connect to a CAN protocol car, the CAN test will report OK.

I'm at my wits end with this device, click on autoscan just get an eternal wheel, click on module, just get the loading wheel, lights flashing green on device, ended up paying dealer for diagnostics, don't waste your money on this.

@1975Kombi1

6 ай бұрын

Need more info. Did you follow the update first? Did you do the test and save of your cable? Year and model vw?

How to fix VCDS Hex + Can when it failed after update ? All work but show can not ready and wont comunicate to the car. All was fine with every update till last one in 2019.

@GendanAuto

2 жыл бұрын

Is it a genuine Ross-Tech HEX-USB+CAN, with a unique HCxxxxxx serial number on the label, or a clone?

@broskis80

2 жыл бұрын

@@GendanAuto ofcourse it is original ross tech. I've explained it has updates before with no issues. There was last update for them old cables that many people reported problem with. It simply need uninstalling this update but how ? Reinstalling software not helping coz it is firmware update in the cable that need to be turned down from 19 to 18 at least.

@GendanAuto

2 жыл бұрын

@@broskis80 If it's genuine, drop an email through to the company who supplied it, or Ross-Tech support, including your serial number and they should be able to help.

@broskis80

2 жыл бұрын

@@GendanAuto they aint interested to help. They like everyone to buy V2 and I have feeling that last update for hex+can was to damage cables on purpose.

@GendanAuto

2 жыл бұрын

@@broskis80 if it's genuine and registered in your name for support, Ross-Tech will help.

I get absolutely zero when I press config. There's nothing there. Port status: OK Interface: Not Found!

My VCDS when plugged in computer flash BLUE, but after 3 flash, my windows make a sound like a usb disconnect sound.... In my car, it keeps flashing red.... Is it any cable problem?

@GendanAuto

3 жыл бұрын

Hi Heitor. Please email us directly with your interface details, we can offer support.

Merhaba bende bu hata oluyor ne yapmalıyım

@GendanAuto

3 жыл бұрын

Please try following our instructions in the video to update the firmware in your interface.

IT s original cable or clone?

@GendanAuto

4 жыл бұрын

Only genuine HEX-V2 / HEX-NET interfaces update the firmware this way. All the "HEX-V2" clones are old HEX+CAN interfaces in a different casing.

@promix_studio1001

4 жыл бұрын

@@GendanAuto you can help me, with vcds 12.12, appear error, "no interface found"

@GendanAuto

4 жыл бұрын

@@promix_studio1001 12.12 is a 2012 release of the software. The only reason to still be using it 8 years later would be if you have a clone. We can't help with clones. If you have a genuine interface it will always work with the latest release from the Ross-Tech website - currently 20.4.1

I don't get the update after pressing config???

@GendanAuto

Ай бұрын

Please send us an email and include your interface Serial Number. We can try to help.

DEN MOU DOULEUI POS THA KANO ENGKATASTASI APO TO INTRNET

Hi there What if cable flashing in yellow colour?

@GendanAuto

3 жыл бұрын

Can a VCDS interface test see the interface? If so, what does it report?

@mirekwolny4041

3 жыл бұрын

@@GendanAuto Hi No it doesn't

@mirekwolny4041

3 жыл бұрын

@@GendanAuto I think i need to to something with USB port Because its shows no USB driver or something

@mirekwolny4041

3 жыл бұрын

@@GendanAuto if possible Im happy to share pictures i took yesterday Yes i difderent language But Ypu probably see everything as specialist

@GendanAuto

3 жыл бұрын

@@mirekwolny4041 what's the serial number (H10/H11/H12xxxxxx) of the interface?

Vcds clone? Originals?

@GendanAuto

3 жыл бұрын

This will only work with a genuine Ross-Tech HEX-V2 or HEX-NET. if you brick a clone we can't help.

@stitcha123

3 жыл бұрын

@@GendanAuto how do you know if you’ve bricked a clone? I have a clone which has worked previously on a old laptop- tried a new laptop and can’t get from the test point of ‘interface not found.’

ne pas acheter la copie de vcds c est de la merde puissance 10