Enjoyed your review, public awareness is always so helpful. I commend you for standing your ground on this issue! It's amazing how one says they made a phone call to Hickory and nothing available , then like magic "poof" they have it. If only they could understand (employees and owners) their customer service makes their success or failure. We, the consumers are the best advertisement they can possibly have! I find myself more troubled in restaurants for example if you say you have the BEST burger in town, dont disappoint me. 😊 Once again, thanks for the honest reviews. Sincerely, Shays Ways

It seems that if you’re planning to rent a car for a trip you better have a back up plan! I’ve never had the need to rent a vehicle for a trip before. However, I did have to when I wrecked my car, which the insurance company paid for so no billing issues for me, but hearing your horror car rental stories makes me skeptical about ever renting one for travel purposes. That could really ruin a vacation trip! On the 2 occasions that I did rent one due to me once, and my son once, wrecking our vehicles, thankfully I had no issues with picking the vehicles up as they were ready and available when I got there. So glad they got this worked out because that could’ve ruined your trip! So glad you’re sharing these experiences because otherwise, I would’ve never thought this was even a possibility so thanks so much!😊

I have worked at a local branch.

I had a similar experience today at the Enterprise in Rolla, MO. They are a car rental business not a car stranded business…lol

I really enjoy y’all’s videos especially the fall colors and seeing the pumpkin figures in Gatlinburg also I’ve been charged for not returning a vehicle to enterprise with enough gas and it had what it had when we picked it up using a phone camera is a good idea thank you for that idea hadn’t thought about that before hope to run into y’all sometime in the smokies

I did have a job where I had a rental car every weekend. I only used dollar rent a car and they were great. Of course it was at the airport. I understand that you prefer a rental company that is near you. I would have the same issue renting where I am in NC, only Enterprise. Thanks for this review, I will be aware now.

The same thing happened to us about eight years ago we rode Amtrak all the way from Michigan down to New Orleans. We raised served from enterprise for Michigan when we got to New Orleans. The car was not there they didn’t have a reservation so we had to work and work and work to couple hours because they said they didn’t deliver cars you had to go pick it up well they knew we were coming on Amtrak. We told them we would arrive at this time and they said oh for sure no problem will have a car there, but it wasn’t so never go enterprise again.

If I rented a car I would definitely get one with unlimited mileage. The miles can add up fast.

You know we were waiting on this video! lol "Let me tell you what happened".....I know it's going to be a good story. David would have said the same thing about the slogan, asking if you would want to be treated like that. It's ridiculous to know they don't have a vehicle and they don't attempt to get a vehicle. An Audi is an expensive vehicle, it's just behind a Mercedes Benz in their rating. They should have given you a discount after not having the car there. Nice job on giving a fair review.

I prefer Hertz. They have always done us right.

Seems like everything now is hit or miss. Great one time and not so good the next time. Seems like all you can do is take a chance sometimes and hope for the best. Hope both of you have blessed day.

Hey , I think it's different depending on the location. I believe these are franchised owned, and some managers and owners do a better job of communication. Here in lakeland, Fl. The one we use on Memorial Blvd. Is excellent! No problems at all. Also, Avis here in lakeland has been excellent also. We always rent when traveling on vacation. But I would have called corporate and filed a complaint. What you said happened was uncalled for!

Very misleading info that lady at ENTETPRISE gave you. 99 out of a 100 customers would assume that when she said YOUR GOOD TO GO, your vehicle would be waiting on you when you arrived ! Very good analogy when you said its like a restaurant reservation without any food available when you show up to eat! When you said you could only rent it for a week and after that daily rates would be added for the extra days you needed it. Would they or could you have rented it for 2 weeks ,14 days instead of 12 days plus daily rates and saved money?

You had every right to get upset ! Why didn’t they upgrade the car with no extra cost to just make it right????? That would have solved e everything