HI Barry, an update you might be interested in. The original bike they sent me August /22 had an electronic error and they finally sent me a new one in November last year. I boxed up the other and shipped it back to them. Since then I have put 1500 miles on the bike with only minor issues to deal with--had to replace brake pads and basically just tighten up bolts here and there and epoxy the mirror. No flats. I got a large front rack so it's a superb cruiser/cargo bike. I have not had to adjust the derailleur even once. Battery is in fine shape, tires not worn down much at all--just keep the pressure high. As I said to you once, the German ABUS wheel lock--AND separate locking chain is a MUST for this bike for quick stop shopping. Also, I will often lock the front wheel with the large ABUS lock you have... not really to lock the wheel much for a quick stop... but to prevent the lock from just being lifted--yes they will do that just to get the satisfaction of messing you up. Such is the young delinquent mind-set. Good luck with yours. Daniel

@barry_k

11 ай бұрын

Thank you Daniel! Great update. I like the idea of securing the lock so that can't be stolen. ~Barry

Hello and thanks for your video. Sorry that your RAD biked failed, but I'm confident that after you replace your controller, you should experience no issues. Unfortunately, RAD has a serious issue with their quality control with their plus model controllers as this same issue happened to me twice, once to my next door neighbor, once to you and many times to countless who have posted online; coincidence, NO WAY. For anyone on the fence, I'd seriously consider the Aventon Aventure which is a similar "big wheel" version of the Rad 5 / 6 Plus. Unfortunately Aventon does have a long history with their customer service issues which has been documented online over the years. To RAD's credit, they did honor their warranty and their customer service is excellent. Good Luck and please keep-us informed.

@barry_k

2 жыл бұрын

I'm guessing that the problem with the controller is heat. The controller is installed up in the downtube with little airflow for cooling. Any kind of electronic device generates heat and heat is a big problem for electronics. My problem occurred in Florida where it is fairly warm. But, most people ride their e-bike in warm weather so this may be a problem in any location.

@kevinharrington2885

Жыл бұрын

@@barry_k Hi Barry, did RadCity ever resolve your issue with the harness and controller? I have the same issues.

@barry_k

Жыл бұрын

@@kevinharrington2885 They did send me a new wiring harness and controller. I have a couple of other videos showing the installation and some tricks I learned to make the installation a little easier. I've got around 100 miles on the new controller and so far it is working good.

Thanks for your videos Barry. I’m experiencing the same issue on my Radcity 5 which only has 160km on it and by you documenting your experience has helped. I was hoping for a simple fix but I have done each of the steps you did and didn’t resolve the problem. I have just sent Rad Power a message describing my problem so I’m waiting for their response but I feel I’m going to be doing the same thing, replacing wiring harness and controller.

@barry_k

2 жыл бұрын

Hi Lynne -- I'm glad my video helped. I hope you get the issue resolved soon. Take care.

Barry, thanks for the video. Same issue as you but I managed to isolate it to right brake. With the brake disconnected the motor runs. Your video saved me quite a bit of time trying to find the problem.

@barry_k

2 жыл бұрын

I'm honored that my video helped you out. I hope you are up and biking soon. All the best.

Thanks Barry. Have the same bike for 7 months with 380 miles. I was going to contact Rad City for trouble shooting and your video saved me the time. The right brake connector was the issue.and motor is working again

@barry_k

Жыл бұрын

Hi Erriis - I'm so glad that my video helped you narrow down the problem. Thank you for letting me know. ~Barry

Thanks for the informative video ! I was on the fence about buying this model your video and all comments have change my mind to stay away I am pushing toward aventon pace 500 next gen ! Thank you again ! Good luck !

@barry_k

2 жыл бұрын

Thanks Cams -- hopefully, I will get this bike back on the road soon.

Same issue with my City 5. Controller fixed the problem. Tricky install due to screw sizes more suitable for a laptop than an ebike. Make sure you use a quality torx 9 key tool. The instructions Rad has online are helpful and accurate. I laid the bike on it’s side to re-install the top battery mount, so when you drop the tiny screw it doesn’t fall into the bottom bracket.

@barry_k

2 жыл бұрын

Thank you. That is great advice. I bought some Torx screwdrivers to use on the controller installation which I've already attempted (videos on wiring harness and controller install coming up). Actually, I got the controller installed which was tricky working inside of the bike's tube. But, I was unable to get the top battery mount installed because the controller wires would not let me get the battery mount up into the tube far enough. Please, if you have any advice on installing the top battery mount, I would greatly appreciate it. All the best -- Barry

@briankeith9951

2 жыл бұрын

@@barry_k The top mount was tough. I almost cross threaded the bracket with lower screw. I had to run the tiny screw into the bracket without the battery mount to ensure the threads were not damaged. I laid the bike down into my lap to get more leverage to push the bracket into the controller wires. Probably fought it for fifteen minutes, eventually the wires gave enough to allow the bracket seat properly. I think installing the upper screw first part way will also help seat the bracket. Tiny screws, tight spaces, and 60 year old fingers, not easy. Take your time, it’s a nice bike with the new controller. Good luck, Brian

@barry_k

2 жыл бұрын

Thank you Brian! I will have to give that a try.

@lakerfan877

2 жыл бұрын

Brian, which instructions are you using? the ones that Rad sent me referenced generic Philips screwdriver, which does not work. Want to make sure that I am not reading from the wrong instructions

@briankeith9951

2 жыл бұрын

@@lakerfan877 instructions I used are in the troubleshooting section on Rad’s website. There are several articles for the city5, controller replacement for the high step.

Hi Barry, Thank you. I bought my 7th Rad bike first "non legacy" bike for my 60th birthday a Rad Rover 6 Plus in August of 22 It spent 207 miles on the road and then died. They sent me new controllers (I have 7 still in the boxes) I have been going around and around with RAD since Sept 2022. They sent me new wiring harnesses. Finally after 2 months of trying their troubleshooting, Rad paid for me to take it to a shop in Vegas where it sat for 5 months waiting for parts and etc..... It has worked sporadically since. DIED again on a ride - now has about 700 miles on it. I ride alone and live in the Mojave Desert. The #1 trick right after it starts up run it backwards putting the throttle on and off, that fixed it. For Now. I am afraid to ride this bike because it doesn't "not work" when I head out on the ride, it stops working in the middle of a ride. I live in the Mojave Desert. I ride early mornings and alone. It is a huge drag to have to walk the GD bike home. If I die in the desert because I got stuck on my RAD, I'm going to tell my family to sue RAD POWER BIKES. This Rover 6PLUS is not reliable. Frustrating. Sad because I call my Rad Rover Legacy from 2017 with 15,000 miles on it - "Radliable" that's what I ride most. My 60th birthday present to myself is a 2000 dollar Rad 6Plus pile in my living room. RGGGGG What Happened to RAD Power Bikes?

I have had my Rad City 5 for 3 years, and was pretty satisfied until I started having an intermittent problem with pedal assist and throttle. My experience with Rad support has been very dissatisfactory. Each time, something different seemed to fix it. Once it was a brake lever, once it unplugging the headlight, then the other brake lever. Sometimes just riding it worked, then on another site someone mentioned just letting the brake levers spring back, this worked a couple times. I even had the bike in the shop, the tech checked everything out but could not get it to fail, three days later, it the problem recurred. It finally has seemed to go solid, hopefully it can be diagnosed now. But RAD has not replied to my e-mails, and I can't get them on the phone. This is extremely frustrating. I also think this could be very easily solved by including error codes in the program.

@barry_k

Жыл бұрын

To me it sounds like your controller was causing the intermittent problems. Hopefully, you were able to get it fixed and back on the road. ~Barry

This video solved my issue!! Thanks so much!

@barry_k

2 жыл бұрын

I'm really glad I could help. Enjoy.

Hey Berry, First of all thank you so much for sharing this video. VERY HELPFUL! I have the same problem. Just came to know about this issue two days ago when i jumped on my ebike to take a ride and I wont turn on :( I want to check if new controller resolved your problem and you are not having more problems with your RadCity plus 5. Again great thanks!

@barry_k

2 жыл бұрын

Hi Harsh, The new controller did resolve the problem. I've put around 40 miles on the bike since I installed the new controller and so far so good. All the best, Barry

Thanks!! I have a RadRover 6 Plus and this was exactly my problem. Brake cable.

THANK-YOU for spending your time in putting this together! I’m experiencing the exact same problem, except for: 1. my bike is the RAD Mini Step-Thru 2. As a whole & IMO, I do NOT feel the same way that you do about RAD’s support. In fact… just the polar opposite! All that being said, I have another RAD Mini Step-thru, bought two of them at the same time, and I absolutely love the bike!!!! (Just not a fan of the quality and/or support)

@barry_k

Жыл бұрын

I do love the Rad City 5 but that came after I all the work and headaches of installing a new wiring harness and controller. I hope you quickly get the parts you need to get your Rad Mini Step-Thru on the road. All the best!

@stevesmith9173

Жыл бұрын

@@barry_k thanks… We bought two of the RAD Mine Step Thru’s at the exact same time. That being said, we were shocked to see that they had different components, bells & shifter. I absolutely LOVE the bike that’s working. However the other bike has had several issues and… IMO RAD’s support has been hit or miss. Might get a great support person or… you might get an oxygen thief… Regardless, HUGE THANK-YOU for taking the time & effort to put you videos together!

@stevesmith9173

Жыл бұрын

Barry, being that I’ve “ranted” about my RAD Step Thru Mini and RAD’s “support system”, I felt that it would be appropriate for me to keep you and your followers up to date on things (my progress…) BOTTOM-LINE: Use RAD phone support 800.939.0310 (RAD’s sending me out a replacement CONTROLLER and WIRING HARNESS) WHAT I’VE LEARNED: 1. Email is a poor-to-bad choice for problem resolution with RAD!!! - Initiated my issue / complaint via RAD’s online ticketing system - corresponded with RAD, via email only… - This lasted about 3-weeks with an overall HORRIBLE rating for RAD’s support & assistance 2. Called RAD, 800.939.0310, referenced my open ticket and within minutes RAD initiated an order to send me the replacement parts (controller & wiring harness) that I’ve been requesting for the past 3-weeks! - RAD’s phone support was *SIGNIFICANTLY* better route than email correspondence

Barry - Thanks. Mine failed upon assembly - No display on the UI or Display - No power although battery is charged. I am offended that Rad wants me to wait for parts and take my personal time to try to fix their faulty product. No broken pins on the connectors, and never ridden. So, I am bracing on how to deal with Rad. This is very inconvenient. I will keep everyone posted

@barry_k

10 ай бұрын

I know this is incredibly frustrating. Something that costs that much money should work right out of the box. Please do keep us updated on your experience of getting your bike repaired. ~Barry

@parisi7

10 ай бұрын

Pleasantly surprised. There is a Rad Retail & repair location in Imperial beach CA, about 35 miles away. It was easier for me to bring the bike there for them to diagnose and fix. The store surprised me by replacing controller, at no cost in about 2 hours! Awesome experience. I was prepared to pay for all the repairs and to deal with the online service department later. I really did not want to be their remote technician and this was a great outcome.

I just can't believe that they put a nice key for locking the battery in but they didn't think of a key to disable the electonics.... One would think that would be a no brainer

@barry_k

2 жыл бұрын

I totally agree.

Hello, and thank you for the video. I have a power of my 21 team wrap her out like I’m working to fix the issue with my but have an extra bike haver. Rad rover five

@barry_k

Жыл бұрын

Thank you for your comment James. ~Barry

Hi Barry, thanks for this video. I have the exact same issues. I took my bike for a ride today and it doesn’t work with throttle or pedal assistance 😞

@barry_k

2 жыл бұрын

Hi Hafeez - It sounds like you have a controller issue like I had. Rad is good about replacing those parts but getting them installed is a challenge. I hope my videos on installing the wiring harness and controller can help you.

Hi Barry... Same problem here... It is definitely a controller issue. My bike went off at exactly 7.1 km and I have not been able to get a new controller yet and that has been going on for a year. Not a happy camper.

@barry_k

8 ай бұрын

Hi Stanley - Wow! A whole year and no controller yet. You would think that by now they would have their supply chain (or whatever problem) resolved by now. I hope you have a fix and riding your "new" ebike very soon. All the best. ~Barry

@stanleyhache1626

8 ай бұрын

I'm suspecting that you received yours and that your problem is solved. I've written a very civilized registered letter to the new CEO and still crickets. This week I will be going all out including the BBB and authorities if he does not reply to this next letter. This was my wife's bike and we have missed the complete riding season.@@barry_k

Well I didn't have a fail as bad as Barry . Mine lost power but all I did was to remove battery and pop back in and it worked . This happened twice , I have 55 miles on the bike . I contacted RAD and they told me to do all the things Barry is doing here but I told them what I did for a fix so why should I disconnect everything if the bike works . I just worried if I go for a long ride and my quick fix doesn't work , can't pedal this bike up hills so it would be a long walk home . I am an old guy and was not looking to get into the bike repair business , I think I may have made a mistake in buying this bike. This is a rad city 5 plus I'm talking about .

@barry_k

Жыл бұрын

Hi Carmen -- I have some of the same worries as you when I go for a longer ride. The more I use the bike the more confidence I gain but it is always in the back of my mind. All the best.

Thanks for the video I am having the same problem w my rad5plus So far they sent a controller an a rear wheel Unfortunately,that has not helped. I will try the brake handle disconnect They are very responsive ,however we are into the second month🤔☹️. I am looking forward to seeing how you finally fixed it.

@barry_k

Жыл бұрын

Hi Edward - It was the controller located in the down tube that was the problem on my bike. I have a couple of videos on replacing that controller. I learned a couple of tricks that may help you out if you have to replace the controller. But, hopefully, the brake handle is the issue. That is easier to replace and probably easier to obtain from Rad. All the best! ~Barry

I am having this very issue and lost my power on the first ride 5 miles from home. The bike was not easy to ride back home up a hill without power. I have trouble shot per RAD’s instructions but with no luck. I am frustrated this was an expensive purchase to have these types of quality issues.

@barry_k

Жыл бұрын

Hi Kelly - I hope Rad is quick to respond with a repair solution for you. I'm amazed that Rad sends these bikes out without stronger quality control. I wish you the best with getting up and riding again.

Vexatious e-bike problems! My Ride1up Prodigy XC died after only 62 miles. This video came up in my search for solutions.

@barry_k

Жыл бұрын

Hi Finley - I hope you found the solution, made the repair, and you are enjoying the ride again. ~Barry

Ive got the same bike with the exactly the same problem. Brand new out the box never worked once. Rad power are sending a new controller

@barry_k

2 жыл бұрын

I finally received a new controller and I'm hoping to get it installed this week. The controller came about 10 days after the wiring harness. I've already installed the wiring harness and hopefully the new controller fixes the problem. Good luck with getting your bike on the road.

I’m waiting for my bike to arrive and now I’m nervous 🥴 Hoping this won’t happen for me but it also happened to my partner who owns a Rad Mini.

@barry_k

2 жыл бұрын

Hopefully, it is a rare occurrence. I'm sorry your partner had to go through this. I still haven't gotten mine fixed. I had trouble installing the battery lock mechanism after I installed the controller. I'm waiting for a reply from Rad Support to see if I can take it to a repair shop and have them install the lock.

@johndrew4957

2 жыл бұрын

@@barry_k its not

@olgavoronina397

2 жыл бұрын

Better return it back as soon as received. It's awful bikes with awful service

Hi Barry. I'm having the same issue, but seeing Error 21 on the Display. Pulled all the connections apart and put them together. Still getting Error 21. Rad Power Bikes now saying they are going to send a new wiring harness and controller. Obviously, they have a quality problem. Wondering if the new harness and controller did the trick for you? P.S. Now the wiring harness and controller are on backorder. Zero miles on my bike. Came out of the box like this.

@barry_k

Жыл бұрын

Damn! I'm sorry to hear this. I know how it is when you get a new bike and you want to get out there and ride it. I have some tips and tricks for installing the controller in my other videos. You may want to take a look at those when you get your new wiring harness and controller.

i've been following your story here. Do you remember if the bike made any noises or anything before or during the initial failure? What sounded like the motor in mine, made a strong vibration, like rumble strips on a highway, before the power cut. i've been able to turn it back on again and get another mile with normal function until it vibrates and turns off again. I also live in the Midwest and this is prime riding time. :(

@barry_k

2 жыл бұрын

Hi Joe - My bike made no sounds. The power to the throttle and to the peddles just stopped. Yes, it is prime riding time now so I hope you can resolve this issue in short order. All the best.

@nonya7904

Жыл бұрын

@@barry_k have you found a solution? Please share

@barry_k

Жыл бұрын

Hi Nonya -- I have a few follow up videos on my channel at kzread.info/dron/NSkJw7IYWxT8C9BwTwYpiA.htmlvideos. My solution was to replace the controller. I hope you are back on the road soon Nonya. Take care.

@WandafoolAI

Жыл бұрын

@nonya7904 what you, ever found the issue you had? Because I'm having this rattle noises and no power assist.

Same issue! not brake lever related, 20 miles on it. probably controller. bummer

@barry_k

Жыл бұрын

I had 36 miles on my Rad City 5 when the controller went out. I have a couple of videos on my channel that may be helpful it you end up replacing the controller yourself. I hope you're back on the road soon. All the best. ~Barry

My bike does the same thing, but I can’t get anyone at radpower to answer the phone. Did you Weber get it fixed?

@barry_k

2 жыл бұрын

Hi Mary - I had pretty good luck in contacting them using their support page at radpowerbikes.zendesk.com/hc/en-us/requests/new. They will likely want you to go through the trouble shooting steps that I went through in this video. I did finally get it fixed (see my other videos on my channel) by replacing the controller. One viewer of my channel fixed his with the same problem by checking his connections on the wiring harness. I hope your solution is as easy as his. I'm happy to answer any questions you have using my experience in repairing the bike. You can email me at boomerbust99@gmail.com. All the best -- Barry.

There needs to be a Recall on these Bikes. Its seems the Rad City 5 Plus. Is a faulty bike. I have the step through and only rode it twice and mine has the low power error and 30 flashing on the display. They need to make this very clear to people thinking to purchase this bike, because it’s a lot of money for a faulty product.

Mine suddenly stopped mid ride today. Got it back home, checked battery and ALL connections. Still will not turn on. Sigh. So gonna hafta call Rad tomorrow.

@barry_k

Жыл бұрын

I'm sorry that happened to you. You might want to watch my video on troubleshooting. Let us know how this turns out for you. I'm sure many people are interested. Thank you for the comment.

Have the same problem

Barry, thanks for sharing. I read from below that you are having problems installing the lock mechanism and the top battery mount. I am also trying to install the controller and have a step-through. Is the lock mechanism problem/battery mount an issue with the non-step-thru model? I am trying to decide if I want to go thru this process or just return the bike. Have been very unhappy with Rad. The customer support is terrible: promises of return call never happens, send the wrong parts, impossible to get on the phone with any tech support person knowledgeable about the product. Maybe ok to buy from Rad if the bike has no problems, but sounds like they have their share of problems. And repair/fixes over delivery/phone is just not fun. REally regretting buying from Rad

@briankeith9951

2 жыл бұрын

My city5 high step has been working great with the replacement controller Rad sent out. I have a lot of experience repairing bikes and motorcycles, and even so, the replacement process was a bit nerve racking. The tiny screws holding the battery mounts are very tricky to get out and back in. Worried about stripping the the little t9 heads while removing and potentially cross threading when reassembling. I never tried to call Rad, just emailed. I was very unhappy with the tech support from Ariel Rider, I think it is going to be an issue any online seller. Rad’s online support docs seem better than most though.

@barry_k

2 жыл бұрын

My problem occurred in the high step through model after only 36 miles on the bike. My wife has the step-through model but we've only put a couple of miles on that bike. So, I'm hoping the wife's step through doesn't experience the same problem. We really want to get out and ride the beautiful rail trails here in Michigan when the weather warms up a bit. We will see how the step through model holds up as we get out on the trails this spring.

@barry_k

2 жыл бұрын

I'm not thrilled, at this point, with Rad's customer service. That's a whole other story that I will likely make a video about. But, I agree, their support documents were pretty good. As the situation now stands, I am going to have to attempt installing the top battery lock myself. The customer service issue is that Rad doesn't really have a service shop within 60 miles of Grand Rapids, Michigan (metro population of over 1.5 million people) -- even though they say they do. More on that later.

Barry, you seem to know what is going on....Might you have a schematic diagram of the wiring of the bike? I would probably understand any problems a lot better. I wonder if one is available.

@barry_k

6 ай бұрын

No, I don't have a schematic diagram of the electrical system. I sure wish I did. Maybe Rad has one they will share (sell)? Good luck and let us know if you find one. Thanks. ~Barry

I got my bike about 2 1/2 weeks ago. Error 22 new out of the box. What a nightmare this has been trying to get rad to give me a working bike or take it back. Not good luck with either. They said it was a controller problem, then said no it was a throttle problem. So they send me a new throttle and harness, guess what didn’t work. Then said well will send a controller. Then I get a text saying sorry controllers out of stock. So now I think they didn’t send a controller to start with because they had none. I have asked repeatedly for them to send me a new bike, no. Never heard back when I asked to return it a week ago. I asked for an extended return time because I got bike that is broke, no. Either keep or return. Well the return part isn’t going well. My husband cut the box up. So now will have to find a box if they should ever decide to take it back. Then sad thing is I don’t want to return it. I want it, just would like it not sitting in my kitchen. Would like using it.

@barry_k

Жыл бұрын

They are great bikes when they work and Rad's problem appears to be with their controllers. Hopefully, Rad finds a manufacturer of controllers that has better quality control. I hope you are up and running soon. All the best. - Barry

Same problem with the controller and have been waiting months for the problem. What a big disappointment!

@barry_k

10 ай бұрын

I agree! It's a big let down when you want to get out and enjoy the summer exploring on your ebike and the damn controller fails.

I'm having the same issue on my rad city five plus step thru! 😡 And rad customer service is HORRIBLE The bike is less than a year old and its newest model‼️‼️‼️

@barry_k

Жыл бұрын

That's terrible. I wish you were out riding rather than experiencing these frustrations. I hope you can get the issue resolved soon. All the best ~ Barry

@nonya7904

Жыл бұрын

@@barry_k hello Barry! They sent me a wiring harness and a controller. The rad technician over the phone said it is most likely a faulty controller. But the controller is out of stock and they do not know when it will be in stock... It can take months ... How long did it take for you to receive your controller? Did any representatives tell you how long it will take for them to be in stock? I know me and my partner will be looking at your videos for help with installation. I make a joke where I call you uncle Barry because I learned a lot watching your videos and you seem like a calm nice guy so it's like a running joke when I talk about my bike issue at home. 😂

@barry_k

Жыл бұрын

Hi Nonya - It was back in February of this year when I needed a new controller. It took about 3 weeks before I received the new controller at that time. They didn't say how long it would take. I received the wiring harness in about a week and the controller about two weeks later. I hope you don't have to wait months.

@nonya7904

Жыл бұрын

Whoever liked my comment this issue was resolved. I need a new controller

@Matanumi

Жыл бұрын

The new ones are worse because of proprietary design

I wonder if these Rad Power Bikes are failure prone. I bought a brand new one for my wife for Christmas and the thing never ran. Front light out, no power to rear wheel and battery flashing low battery even though it is fully charged. You can't talk to anyone from Rad on the phone. Only chat. Did ALL checks on line to remedy Error 30 without success. Chatted with someone. Bike was OK, until I hung up with the chat person. Then failed again. Was too late to chat again. Then New Years.....waited until today, Tuesday. They are sending me a controller and wiring harness. Hope it works. Kind of sorry I didn't research more before I bought this bike, but my wife specifically wanted the Rad Rover.

@barry_k

6 ай бұрын

It took a new wiring harness and controller to fix my Rad. The wiring harness, as it turns out, was just fine. It was the controller that was the problem. The comments on my videos here would indicate to me that Rad has a serious quality control problem with the controllers on their bikes. ~Barry

Mine went out today.

@barry_k

10 ай бұрын

I'm sorry to hear that. Hopefully, you can get it resolved quickly and back riding. ~Barry

@tomfuller4205

10 ай бұрын

@@barry_k Backtracked through all my connections and found a faulty double-ended threaded adapter was bad immediately downstream from the display. Replaced same and we are golden.

I got two good rides out of the same bike with pedal assist, but I have the same problem. No more pedal assist. No throttle. No walk mode. I went through and checked all the connectors. Disconnecting and checking. No dice. Rad is sending me a replacement wire harness. Fingers crossed for the both of us.

@barry_k

2 жыл бұрын

I hope the wiring harness does the trick for you. I didn't for me so it must be the controller. I wasn't able to get the top battery mount back in place after installing the controller (see my comment to Brian). I'm now waiting for Rad to get back to me on that. It's been 6 days since I notified of them of that problem and I 've not heard back from them yet. :-) Good luck with your repairs. Let me know how it turns out. -- Barry

@kevinzinser1959

2 жыл бұрын

I just got my rad city 5 plus no power to the throttle. Called & they said it could be brake levers. Wheeels spin freely. Did u ever get a code 21 flashing on ure speedometer

@barry_k

2 жыл бұрын

I never got any codes on the speedometer. I disconnected the electrical lines from each brake lever, one at a time, and each time I had no power to the motor. I believe that when you depress the brake lever, the brake lever disconnects the power to the motor. That is probably why Rad thinks it may be a faulty connection in the brake lever.

@oopeeScoops

2 жыл бұрын

@@kevinzinser1959 I also never received an error code. I disconnected the brakes, but that didn't solve it.

@oopeeScoops

2 жыл бұрын

Rad shipped the parts to the wrong address...

I too have ebike with less than 30 miles bad battery and inverter....long story. My ebike is Mokwheel. Service support good support from managers poor. Ebike are very expensive and have many fail points. More to come

@barry_k

Жыл бұрын

I agree. The electronics are the week link. The basic mechanics of a bicycle have been around a long time. The electronics are new on the scene. Thank you for your comment. ~Barry

just bought may 12 receive 19 had the same problems from the start throttle problems ,now have take this shit to bike shop to be repaired

@barry_k

2 жыл бұрын

I know how it is when you want to go out and ride and the bike doesn't work. I wish you all the best with your repairs.

New Controller installed. New wiring harness installed. Bike still doesn't work.....

@barry_k

2 жыл бұрын

That is extremely frustrating. I hope Rad is on their toes and makes this right for you.

@oopeeScoops

2 жыл бұрын

@@barry_k They are now sending me a new UI display.

Bad controller

@barry_k

Жыл бұрын

Yes it was.

I wish I saw your video before I bought this shitty bike :( Pedal assist does not work and I cannot get ANY meaningful support from Rad :( I'm trying to return this awful thing back to company but already feel it would be a challenge.

@barry_k

2 жыл бұрын

I'm sorry to hear you are having trouble. I hope you can get the issue resolved. All the best.

@olgavoronina397

2 жыл бұрын

@@barry_k nah, it would not be solved as they even refuse to speak to me in English!

Zero miles on mine.

@barry_k

6 ай бұрын

Uggh!

Still stuck with my problem. They sent the replacement parts to the wrong address (an old address). After I retrieved the package I got to work on replacing the parts. Well, they sent me the wrong wiring harness. The harness on the Rad city 5 is about 55 inches long. They sent me one that is about 35 inches. Now I'm on the phone trying to get ahold of someone at Rad....

@barry_k

2 жыл бұрын

Ouch! I hope you were able to contact Rad and get the right wiring harness and sent to the right address.

Their customer service is so terrible. My bike doesn’t work. Will never buy from Rad again

@barry_k

8 ай бұрын

I hope you can get your bike working. I wish you the best! ~Barry

Sucks to be you mine runs great 👍🏼

@barry_k

2 жыл бұрын

Yeah, it sucks. I still haven't gotten mine fixed. But, we traveled home to Michigan so that shot a whole week without working on the issue. The rail trails are beautiful here in Michigan, especially in the spring time. It's time to get it fixed and on the trail.

@johndrew4957

2 жыл бұрын

do u work 4 rad richard

Radpower bike electronics are junk. Their "customer service" sucks.