Are women really more polite than men? What is the most polite country in the world? When is it OK to swear? Politeness rules our day-to-day lives, whether it's speaking to colleagues about issues at work, dealing with difficult family members or wondering if you should eat the last biscuit.
For years, Louise Mullany of the University of Nottingham has been examining the prevalence and power of politeness in our everyday speech and actions, and discovering what this says about us.
Drawing on her first book, Polite, Louise will show how the unseen science of politeness governs everything we do - from what we say to how we act. Join her as she reveals how a better understanding of the rules and norms of politeness can help us in all aspects of our work, leisure and home lives.