Philips Sonicare repair: Loud rattling noise, Head loose

Ғылым және технология

I thought I'll make a 'short' tutorial of fixing the Philips Sonicare .. well it got a bit longer, but I hope I can help anyone that sturggles to open or repair it :)
The Model seen in the Video is the "Philips Sonicare ProtectiveClean 5100" - Model number HX684A.
The common, well known problems are adressed:
(1) The Toothbrush gets quite loud, with a rattling noise and the vibration is poor or not that soft as you would expect a "sonic"-toothbrush to be.
(2) The brush head becomes loose and is wobbly, in my case it felt like something was broken inside - luckily, it's just a screw that needs to be tightened.
The video includes:
00:00 - Intro and problem description
00:53 - Opening the housing with plastic tool and pipe wrench
06:20 - Extracting the electic components out of the housing
08:00 - Things that might break things that need to be repaired
10:25 - How to take apart
15:20 - Fixing the magnet spacers (rattling)
20:15 - Fixing the loose brush head
22:22 - Cleaning the housing
23:40 - Reassembly and check

Пікірлер: 225

  • @tonymitchell9561
    @tonymitchell956115 күн бұрын

    Once again a KZread volunteer saves the day. Philips surely knows there is an issue with that screw and a little application of Loctite during Sonicare factory assembly would avoid the problem. But then that would affect sales of new brushes?????? Great tutorial

  • @SchaggaBubi

    @SchaggaBubi

    15 күн бұрын

    @@tonymitchell9561 thanks mate

  • @TheBobbert

    @TheBobbert

    13 күн бұрын

    Honestly I don't think I'll be buying a Phillips brush ever again. They came in a pair and they both started malfunctioning within a week of one another. They are designed to break.

  • @sawyermcintosh4754
    @sawyermcintosh47543 ай бұрын

    After I found this video I told my wife I could fix it for her, she was so impressed! Thank you so much!

  • @SchaggaBubi

    @SchaggaBubi

    3 ай бұрын

    Alwas good to impress the wifeys 😜✌️

  • @pumbo_nv
    @pumbo_nv4 ай бұрын

    Thank you so much! I was about to buy a new toothbrush and saw your video. Fixed it in 5 minutes.

  • @adamb.7683

    @adamb.7683

    4 ай бұрын

    The same here my father droped toothbrush on flor and stopped working in 15 minutes I managed fixed it (the hardest part was to find old ID card)..

  • @Jacksonslayer
    @Jacksonslayer5 ай бұрын

    Thanks for this tutorial. Saved me buying a new one. I dropped some lock tite on that screw so it ain't ever coming undone again lol

  • @CrispyChicken44
    @CrispyChicken4411 ай бұрын

    Sweet, you also saved me $50 because the head's screw was loose and making an awful noise, as well as not shaking the head how it's supposed to. I tightened it and it works brand new again.

  • @tomlanoue4761
    @tomlanoue47616 ай бұрын

    Worked like a charm! The head screw was loose and now working well. Thank you!

  • @brentcovey316
    @brentcovey3165 ай бұрын

    Thank you for this video. You saved me $100. I was about to throw my toothbrush away as the head was so loose and it was so loud. I've had it a few years so figured it was just finished. Saw your video, took it apart and tightened the screw and it's as good as new. Much appreciated.

  • @SchaggaBubi

    @SchaggaBubi

    5 ай бұрын

    great!

  • @awmm59
    @awmm59Ай бұрын

    Thanks - great detailed instructions. I was worried about voiding any potential warranty claim. So I called Philips. They agreed to send me a replacement toothbrush. I then fixed my "broken" one. Now I have two! Super happy.

  • @mr.ricknohle3795
    @mr.ricknohle3795 Жыл бұрын

    Thank you for posting this video! I followed your directions for accessing the inner workings and tighten the screw (which fixed the wobbling). Good as new! Saved me $50-$100 on a new one!

  • @SchaggaBubi

    @SchaggaBubi

    Жыл бұрын

    Nice, that is the best feedback ✌️

  • @Fiddl0r
    @Fiddl0r5 ай бұрын

    Thought I had to buy a new one. But after a little search I found your video and all I had to buy was some loctite. This was so easy with your instructions. Thanks a lot!

  • @RadioRoad
    @RadioRoad5 ай бұрын

    Danke mein Herr. Your video enabled me to fix the loose screw at the head of my Sonicare HX6829/75 in less than 10 minutes. A replacement would have cost me $50 USD as these are sold in pairs by Costco in the U.S.

  • @MeatFingerSteam
    @MeatFingerSteam5 ай бұрын

    Thank you so much for this amazing tutorial! I dropped my Sonicare last week and saw an ifixit guide which said that the magnets can get stuck due to the fall. However, the guide was for an older model which didn't have the ribbon cable for the sensor. When I noticed the ribbon cable in mine during disassembly, I found your video and was able to finish the repair that way! Thanks again :)

  • @SchaggaBubi

    @SchaggaBubi

    5 ай бұрын

    Great, always welcome :)

  • @bangtarights2226
    @bangtarights2226Күн бұрын

    Legend you saved me another £200 mine was a few months over warranty...❤

  • @SchaggaBubi

    @SchaggaBubi

    Күн бұрын

    @@bangtarights2226 these bastaaaards :P glad you fixed id

  • @taijahne1
    @taijahne1 Жыл бұрын

    Thankkkkkkkk youuuuu!!! I just watched about 10 of these videos. Yours was the one that enabled me to fix mine from start to finish. Thank you so much for putting the time into this video 👏🏽👌🏽🙏

  • @SchaggaBubi

    @SchaggaBubi

    Жыл бұрын

    Haha that was exactly the reason why i decided to make this video, besides the fact that there a tons of similar other, but not solution-aimed videos :)

  • @highbury4life899
    @highbury4life8992 ай бұрын

    My disabled mother uses a similar electronic toothbrush model and I was able to fix hers rather than her having to unnecessarily throw it away and buy a new one. My upmost Gratitude to you. 🙏

  • @Jimm_y
    @Jimm_y Жыл бұрын

    Thanks a lot for this video, not only the noise is gone but also the toothbrush vibrates a lot better thanks to that gap. I just hope those two little screws can hold it for some time before they slip, I think they are too small not a great design from philips here.

  • @yahozna42
    @yahozna422 ай бұрын

    Thank you very much for making this video. I did not have the "magnet issue", I only needed to tighten the screw on the head and my toothbrush works like a charm again👏

  • @dbenedict357
    @dbenedict3575 ай бұрын

    Thank you!!! A $280 toothbrush.. only 1.5 years old. The head got too loose and was making loud noises and not moving the head enough. Followed this video.. the screw fell out when I opened it. Put the screw back in. Good as new!

  • @dfdrummaster08
    @dfdrummaster084 ай бұрын

    Thanks! Followed all instructions and the toothbrush now works like a charm!

  • @FishTalesRVA
    @FishTalesRVA8 ай бұрын

    Thanks for the informative video. My handle had the exact same issues that got resolved precisely as you described. The only thing different he did was screw a 1/4-20 threaded bolt into the bottom hole on the end cap and pulled it straight out without the need to use pliers, rags, and plastic wedges. Thanks again for the great instructions on the repair!

  • @jukokiller
    @jukokiller7 ай бұрын

    TIP FOR EASIER OPENING Hey! Huge thanks for the awesome disassembly video! 🙌 Your guide saved my toothbrush. I've got a couple of quick tips to add: 1) Instead of prying it open, try hot gluing a bolt to the bottom lid and pull. Peel off the glue or use a blowdryer afterward. 2) When adjusting magnets, keep the gap to about one credit card thickness for optimal vibrations. (bigger gap means weaker vibrations) For those facing the pressure sensor issue (yellow blinking light) you can easily recalibrate it: 1) If your handle is currently on the charger, please remove. 2) Place your handle on the charger. Make sure that the charger is plugged in to a live outlet. Leave the handle on the charger for at least 45 seconds. 3) Remove your handle from the charger and place it back on the charger for at least 45 seconds four more times.

  • @ebtexas7663
    @ebtexas76638 ай бұрын

    GREAT!!!!!! VIDEO. 1 million thanks. I wasn't really looking forward to buying another one. Thanks again for that terrific instructions and the great angle you shot this video at. We could see everything clearly.

  • @SchaggaBubi

    @SchaggaBubi

    8 ай бұрын

    Haha, no worries, glad I could help!

  • @JustinMcBride21x
    @JustinMcBride21x3 ай бұрын

    Thank you for this! My brush head became loose and I was worried I'd have to toss it out until I found this video and fixed the problem myself!

  • @dirkzeller5303
    @dirkzeller530311 ай бұрын

    Every single thing you brought up worked perfectly for my Sonicare HX991B repair. Great help, thanks a ton

  • @MarkSmithMCS
    @MarkSmithMCSАй бұрын

    Thank you for this awesome step by step. The screw was completely loose in the case for me, so no wonder it was all over the place!

  • @wardreabc
    @wardreabc11 ай бұрын

    So helpful! I dropped my toothbrush and thought I had to toss it and get a new one. Thanks for posting this! ❤

  • @SchaggaBubi

    @SchaggaBubi

    11 ай бұрын

    What a luck that you tried a quick google and came here :D

  • @star1child109
    @star1child1098 ай бұрын

    Excellent video, thanks. I found out the hard way that renewing/replacing the head-shaft alone is not always going to fix the problem. However the re-setting of the gap between the magnetic solenoids and that of the metal linkage section (which transmits the vibrations to the toothbrush shaft) was the thing that fixed it for me and made it as powerful and problem-free as when it was first purchased in day one. Using the credit card to acquire the correct gap size is genius! Thank you.

  • @SchaggaBubi

    @SchaggaBubi

    8 ай бұрын

    thanks for the warm words :)

  • @user-hd2ky9ud9k
    @user-hd2ky9ud9k6 ай бұрын

    Sehr gute und nachvollziehbare Erklärung der Ursachen für die Probleme als auch der einzelnen Schritte zur Behebung. Schritt für Schritt abgearbeitet - und die elektrische Zahnbürste läuft wieder zufriedenstellend. Vielen Dank!

  • @SchaggaBubi

    @SchaggaBubi

    6 ай бұрын

    Super freut mich sehr dasses geklappt hat! :)

  • @sheilaestrada4361
    @sheilaestrada43614 ай бұрын

    Thank you so much!!! My screw in the head part was loose! So glad I didn’t have to buy a new brush

  • @brigetteatkins7593
    @brigetteatkins75936 ай бұрын

    Thank you - this video was easy to follow. Sadly as I was reassembling, I realised my problem was that the nut retainer at the brush head had sheared entirely due to metal fatigue. But thank you for helping me get the thing open so I could investigate!

  • @durain666
    @durain6662 ай бұрын

    Vielen vielen Dank....mit der Anleitung und dem Anziehen der Schraube läuft sie wieder wie neu!!!

  • @rogeryoung1201
    @rogeryoung12012 ай бұрын

    Thank you for the suggestions, it all worked! You save me $100 for a replacement toothbrush. Thanks again

  • @victorgingu2783
    @victorgingu2783 Жыл бұрын

    Honestly, one of the best videos on youtube. Was about to send it to service after 4 years of daily usage (having this issue in the last 3 wks), thought it would be nice to try DIY and your clip was the answer! Thanks and have a good day!

  • @SchaggaBubi

    @SchaggaBubi

    Жыл бұрын

    Haha so glad i could help! Happy brushing

  • @JLake1214
    @JLake1214 Жыл бұрын

    This saved me $50. Awesome. Thank you!!!

  • @SchaggaBubi

    @SchaggaBubi

    11 ай бұрын

    Haha then it was deffo worth the effort recording it

  • @rawl747
    @rawl7473 ай бұрын

    Thanks! I was able to fix the loose screw - excessive vibration problem in mine thanks to your video. Fortunately, I already had a toolkit for opening up smartphone and tablet case. Necessary to be able to open something like this without damage.

  • @GMNestorPL
    @GMNestorPL9 ай бұрын

    Man, this was awesome. I kept dissasembling mine with you, and it was nice, straightforward and revealed a lot of tootbrush secrets. Great job. Thanks a lot!

  • @Iustitia_praevalebit1005
    @Iustitia_praevalebit1005 Жыл бұрын

    Thanks for the Informationen, my toothbrush is now very Silence.

  • @3DPerfection-p5k
    @3DPerfection-p5k24 күн бұрын

    Video is great. Love the dig on Chinese made crap.. Only thing and you know it already. Invest in a dedicated camera. You do a nice job of explaining. Saved me messing up the housing. That set screw on the head was super loose. Once tightened it was back to new. Thank you for a good video.

  • @SchaggaBubi

    @SchaggaBubi

    24 күн бұрын

    @@3DPerfection-p5k thanks mate! That was the crappy china phone. Already got a new cam but no occasion to make the next video 😄

  • @joeraetz1574
    @joeraetz15743 ай бұрын

    Thanks so much. That top screw had some loose and the brush head would not vibrate. I was able to fix it thanks to your video.

  • @brunoiafelix1
    @brunoiafelix1Ай бұрын

    Thank you SO much for this video. Mine had the magnet problem, I would have never known to leave a space in between them. THANK YOU!

  • @hamadym8676
    @hamadym867610 ай бұрын

    Tnx for the video, managed to open it up just to realize that it was broken right around the screw head.

  • @mahoob
    @mahoob4 ай бұрын

    Thanks, I was able to fix my rattling brush head using this video tutorial. Much appreciated!

  • @jleech7777
    @jleech777726 күн бұрын

    Great video, thanks! Just a loose screw as shown earlier in the video. Fixed my sonicare 4100. Good as new now.

  • @Henshkini
    @Henshkini Жыл бұрын

    Thanks for the great video Loiez! My toothbrush is sounding better than ever after following the steps 👍

  • @SchaggaBubi

    @SchaggaBubi

    Жыл бұрын

    Thanks so much! :)

  • @FANtankovDIMA
    @FANtankovDIMA4 ай бұрын

    Thank you so much!!! My screw in the head part was loosed too! Thank you very much!

  • @sjshea
    @sjshea2 ай бұрын

    Thank you so much, Loiez! I was able to troubleshoot my brush and get it back up and running. Luckily, it was only the top screw that you removed at the 12-minute mark that needed to be reset tightly. It seems like this would be a common fail-point, as you mention early in your video. Thanks you again for the clear and helpful guidance!

  • @SchaggaBubi

    @SchaggaBubi

    2 ай бұрын

    Great, super happy i could contribute to safe another device :)

  • @unitedpower7607
    @unitedpower76078 ай бұрын

    This video finally showed me how to open the clips. Thanks.

  • @birgitleitner1453
    @birgitleitner14532 ай бұрын

    thanks, I managed to fix it. I had a loose screw on the inside and I am so happy that I could repair it!

  • @TheRazorCZ23
    @TheRazorCZ237 ай бұрын

    Thank you for your manual for demontage. My sonic have same issue three months after waranty, you manual for demontage saved me 100dollars, thank you boss.🎉🎉

  • @SquirrelsForAll
    @SquirrelsForAll9 ай бұрын

    Wonderful video and oh-so helpful! Thanks for creating and sharing.

  • @Content_Under_rock
    @Content_Under_rock11 ай бұрын

    thank you helped me fix my toothbrush. its really hard to get good angles on such tiny things. Keep at it

  • @SchaggaBubi

    @SchaggaBubi

    11 ай бұрын

    You're welcome!

  • @franciscobloom4826
    @franciscobloom4826Ай бұрын

    I was able to open a gap between the electromagnet and magnet by prying between the two with a small screwdriver, so I did not need to do any disassembly, besides removing the main housing. Now the toothbrush is in works well.

  • @AvrilEngland
    @AvrilEngland10 күн бұрын

    Huge thanks! I had 4 of these all with the same issue. In every single one, the screw was so loose, it had fallen out. This morning, I fixed them all. Superhelpful!! (i know, why did I keep buying them?).

  • @jeffreyvanesch

    @jeffreyvanesch

    10 күн бұрын

    Same issue here, keeps occurring with every sonicare model after a couple of years of usage.

  • @milanberkholz1310
    @milanberkholz13105 ай бұрын

    Really helpful, detailed and understandable. Thank you!

  • @J0hnnyxm4s
    @J0hnnyxm4s2 ай бұрын

    THANK YOU SOOO MUCH!! I had the magnet gap problem on my $350 Prestige and this helped me fix it!

  • @SchaggaBubi

    @SchaggaBubi

    2 ай бұрын

    Wohooe that stuff is expensive dudde

  • @J0hnnyxm4s

    @J0hnnyxm4s

    2 ай бұрын

    Yeah and they still have the same guts and stupid failures as all the other models. Would not recommend.

  • @captaincake4331
    @captaincake43316 ай бұрын

    Thank you for taking the time to make this video! It convinced me to just buy a new one.

  • @SchaggaBubi

    @SchaggaBubi

    6 ай бұрын

    😂 that is pretty sad but at least you now know that was the problem - i personally would not support the manufacturer for having this planned obsolescence by just buying a new one. As you see by the major feedback on this video, this is by far a common problem and needs to be adressed in future models.

  • @captaincake4331

    @captaincake4331

    6 ай бұрын

    So after reading your reply I decided to give it a shot. I didn't have a plastic piece to open it up so I used a tiny screw driver, it left a couple marks but I didn't damage anything. And I figured since I was going to replace it anyway no big deal. Now it's back to normal and working again. Planned obsolescence is such bullshit. Thank you for the video!

  • @SchaggaBubi

    @SchaggaBubi

    6 ай бұрын

    @@captaincake4331 wow this made my day - so glad that you just tried it, even though it now has the used look, you learned something and also rescued the device :))

  • @epaws8403
    @epaws84032 ай бұрын

    Thanks amigo, you just saved me having to buy a new Sonicare.

  • @sebastian539a79
    @sebastian539a7910 ай бұрын

    Thanks for that Video! It helped me fixing mine with the same top screw issue.

  • @markansas1337
    @markansas13377 ай бұрын

    great video! the spacing part was key for me as tightening the screw was not enough to reduce rattling. for anyone that still has rattling after this is done, once you slide the mechanism back into the housing it should put enough pressure on the components to get rid of the leftover rattles.

  • @MrSilverspirit24
    @MrSilverspirit245 ай бұрын

    Thank you so much for this video! It was such an easy fix!

  • @josephpomerening
    @josephpomereningАй бұрын

    Fantastic. The only thing that really made this tricky was the fact that I couldn't see the internal "grips" to press down so the internals could be separated from the casing. Nevertheless, I just took a small flathead and working it around the inside where you indicated on both sides (seeing the best I could with a flashlight). Either way -- thank you -- like others in the comments, I have given my Sonicare new life, and a few tiny drops of Loctite red on that damn screw. Cheers!

  • @tschoeppeli
    @tschoeppeli5 ай бұрын

    Du bist der Boss, danke vielmals! 😃

  • @fartparticles
    @fartparticles8 ай бұрын

    Outstanding walkthrough. Thanks!

  • @williamarias444
    @williamarias444 Жыл бұрын

    Thank you for your video, I just fixed my toothbrush, it works fine for me🎉

  • @Dirk1
    @Dirk1 Жыл бұрын

    Thanks! This video was a great guide to fix it!

  • @MrXelanadru
    @MrXelanadru7 ай бұрын

    Great tutorial. Thank you!

  • @Persia269
    @Persia26928 күн бұрын

    Thanks mate! I am now a toothbrush engineer.

  • @voidan
    @voidan2 күн бұрын

    Thank you! This fixed my brush. It was easy if you have basic tools.

  • @todd6159
    @todd61598 ай бұрын

    Thank you very much! Worked like a charm!

  • @007_unknown_user
    @007_unknown_user7 ай бұрын

    Бро, спасибо большое. Поставил лайк 👍 Голова болталась, думал, что уже пора покупать новую, оказалось надо было затянуть болт.

  • @mattmoviemaster
    @mattmoviemaster6 ай бұрын

    Great explanation! You saved me €100!

  • @Shireenyusur
    @Shireenyusur4 ай бұрын

    Thank you for your tutorial ❤ it saved me from buying a new one which cost 2499 Swedish kronor 🎉.

  • @SchaggaBubi

    @SchaggaBubi

    4 ай бұрын

    Well then it was deffo worth the effort! :) thanks!

  • @catulusinferni8612
    @catulusinferni8612 Жыл бұрын

    Kiddo ist die Zahnbürste kaputt gegangen (oder sie ist mal runter gefallen) und dein Video hat sehr geholfen. Vielen Dank dafür. :)

  • @SchaggaBubi

    @SchaggaBubi

    Жыл бұрын

    Super, freut mich dass ich Dir helfen konnte :)

  • @patmclaughlin1478
    @patmclaughlin14786 ай бұрын

    Great helpful video - thanks for posting

  • @kriszgb1
    @kriszgb111 ай бұрын

    Thanks for video... My sonicare loose a screw in head which make a rattling noise.. I manage to fix it after your video 🎉. Thx

  • @SchaggaBubi

    @SchaggaBubi

    11 ай бұрын

    Jippie 💯

  • @stps3000
    @stps300028 күн бұрын

    Took me 5 mins to fix mine. Thanks!

  • @markus9969
    @markus99693 ай бұрын

    Worked like a charm! Thank you

  • @HikerFromVA
    @HikerFromVA7 ай бұрын

    Thanks so much for this! Worked perfectly!

  • @annechrist5185
    @annechrist5185 Жыл бұрын

    Worked great, Thank you!

  • @javiercuevas4879
    @javiercuevas48799 ай бұрын

    Thank you it worked great!! It’s like new again!!

  • @andrewsanchez1948
    @andrewsanchez19489 ай бұрын

    Helped me fix two. The wires that he is so careful that attach to the head are to the sensor that reads how many time you used your toothbrush head. So if you break them it’s not the end of the world. You can still you it. You just have to manually decide when to change your toothbrush head.

  • @dominikdeichmann4424
    @dominikdeichmann442411 ай бұрын

    Thanks. You saved another toothbrush👍

  • @SchaggaBubi

    @SchaggaBubi

    11 ай бұрын

    Gerngschehn :)

  • @BassSkaugger
    @BassSkaugger2 ай бұрын

    Worked for me by tightening the top screw…thank you

  • @MrJoelerjoeler
    @MrJoelerjoeler4 ай бұрын

    thanks man, I was having a loud rattleing sround. turns out it was that crew !

  • @ulrichplewka5240
    @ulrichplewka524011 ай бұрын

    super Anleitung, hat mir sehr geholfen

  • @SchaggaBubi

    @SchaggaBubi

    11 ай бұрын

    Freut mich, weiterhin viel Spaß damit :)

  • @RadioRoad
    @RadioRoad5 ай бұрын

    We call your gripping / squeezing tool "adjustable pliers". A popular brand here is the "Channellock".

  • @SchaggaBubi

    @SchaggaBubi

    5 ай бұрын

    Thanks, you gotta learn for a lifetime 🤙

  • @mdiaz905
    @mdiaz9053 ай бұрын

    Ohhhh damn so glad I found this!!!! That was so easy 🎉🎉🎉

  • @SchaggaBubi

    @SchaggaBubi

    3 ай бұрын

    great! :)

  • @2an_sound
    @2an_sound Жыл бұрын

    worked great for me. thanks so much

  • @kamronbekkhanbabaev5823
    @kamronbekkhanbabaev582311 ай бұрын

    Thanks , you saved me from spending for a new one

  • @thehobby-smith
    @thehobby-smith Жыл бұрын

    Helpful video...subbed

  • @robertroberts3108
    @robertroberts31086 ай бұрын

    Good job !👏🏼

  • @hanial-kiwi503
    @hanial-kiwi503 Жыл бұрын

    Dude THANK YOU. it worked!

  • @Utrilus

    @Utrilus

    Жыл бұрын

    He really is a lifesaver. Saved me too when I came to the circutry. :v And the repair shop told me these things were not meant to be repaired. But look at me now! Hahahah!

  • @mytsolar
    @mytsolar3 ай бұрын

    Thank you for this one! It's called a vise grip in english ☺

  • @anluchen7856
    @anluchen78569 күн бұрын

    This is the best, it fixed it for me

  • @mr2_mike
    @mr2_mike10 ай бұрын

    Consider using feeler gauges to gap the magnet. Used in vehicle applications but might fit for this.

  • @mikerandall3189
    @mikerandall31896 ай бұрын

    Thank you! Saved me from buying a new one!

  • @Mechanisttm
    @Mechanisttm11 күн бұрын

    Great video, thanks so much

  • @AleksFirst
    @AleksFirst4 ай бұрын

    thanks man you save my budget!)

  • @pr9140
    @pr91403 ай бұрын

    Thank you so much man ! Awesome

  • @aah4632
    @aah4632 Жыл бұрын

    I could fix the toothbrush issue (magnets too close) using your video. Thanks!

  • @SchaggaBubi

    @SchaggaBubi

    Жыл бұрын

    Glad I could help! :)

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