An important role of the Commission is its stautory responsibilities under Australia's federal human rights and anti-discrimination law. These laws allow people to make complaints to the Commission, for example, if they feel they have been treated unfairly because they are a person of a particular race or sex, or they have a disability.
This video provides useful information about the conciliation process for people who have made, or are thinking about making a complaint to the Commission and people or organisations that have had complaints made against them.
The Pathways to Resolution program
As well as providing an overview of the complaint process, the video:
* outlines the various forms the conciliation process may take
* explains the role of the conciliator
* outlines how parties should prepare for and approach conciliation, and
* with reference to an example case study, walks viewers through the various stages of a face-to-face conciliation meeting.
For more information, see : www.humanrights.gov.au/complai...