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Give her a new camper! Defective manufacturing.

@LizAmazing

22 күн бұрын

You know it. Thanks for watching, Melissa, and stay tuned.

@1hjehje

22 күн бұрын

I agree 100%. Warranty issues are typically related to defective parts or workmanship issues that are identified over a certain period of time. Defeciencies are defects that should have been identified and corrected prior to shipment. Jayco should have addressed them as part of their quality control process. Also, the dealer should have seen the visible defects and, rather than that unit, it should have been shipped back to the factory for repair. Shame on both of them for their sloppy workmanship and for putting you through all of this! Jayco should step up and provide you with a new, replacement camper, as soon as possible. Your unit could then be returned to Jayco for repair, and sold as a used RV. In my opinion, anything less is unacceptable. If I worked for Jayco, the next trailer off the line would have your name on it and I would deliver it to your house. I hope that this can be resolved as quickly as possible with minimal stress on your part.

@user-sy8vx6jk9k

22 күн бұрын

Jayco needs to step up and replace the defective unit with a brand new one. Before taking delivery and signing any papers she needs to have a professional inspection done so she doesn't get another lemon. Something needs to be done about the poor quality from RV manufacturers. When people stop buying this junk then they will have to do something about the quality problem. Wake up RV manufacturers. I would be afraid of buying and RV today because of the poor quality that is coming out of the factories. Hopefully Brinkley will continue with great customer service & quality. If Brinkley gets bought out by one of the BIG GUYS then things will definetly change. The BIG GUYS only care about making a big profit off of customers who do not know all about their poor customer service and very poor quality. What a shame!!!!!!

@scotttovey

22 күн бұрын

@@1hjehje "Also, the dealer should have seen the visible defects and, rather than that unit, it should have been shipped back to the factory for repair." The dealership did notice the defects. The sales person said that they were all like that.

@lettheriver

20 күн бұрын

They have disclaimers in original contract where you cannot sue. So they just dont have to fix it

I WAS JUST ABOUT TO GO TO MY NEAREST JAYCO DEALER AND PURCHASE A JAYCO. BUT AFTER WATCHING THIS VIDEO... NO WAY!!! 🇺🇸

@brianmaguire6814

19 күн бұрын

NEVER AGAIN!!! THIS IS ----ING CRIMINAL!!!

@conniebishop3966

19 күн бұрын

I’m looking but no Jayco for me

@happytrailsmtb8011

10 күн бұрын

I have this exact camper, same options too. Ours is a 2023 that we bought in October of 2023. Fortunately, ours has been great. I really feel for her, and Jayco should make it right (new camper).

@wyattfamily8997

7 күн бұрын

Good decision.

@FDmedlabs

5 күн бұрын

Replace is the right thing to do. It’s always a better look to take responsibility for one’s work. . .instituting a qc step at the factory might prevent future incidents. . .also, a design engineer hire wouldn’t hurt business either.

Jayco should just give the poor lady her money back and she should move on.

I'm a certified rv tech. I work for a Jayco dealer I been inside Jayco factory during building time. They can can build one camper every hour. No quality control They build and roll it out. To dealer. They need to replace entire camper. Due to fiberglass. If they try to fix it. Fiberglass is going to cracks during winter time.

@rebeccabrown5014

4 күн бұрын

Thank you for your knowledgeable opinion! Jayco needs to make this right for this young family!

Come on Jayco, protect your reputation, give this young family a new camper !.

@captng

12 күн бұрын

But this has always been their reputation for at least 6 years...they will not change

@j.l.salayao8055

8 күн бұрын

What reputation? No reputation, nothing to protect. Welcome to the rv life of American dream! Wake up, it's just a dream😅. You're dreaming 😅.

@ericdownunder1957

7 күн бұрын

@@captng true, i was been too nice ha

@ericdownunder1957

7 күн бұрын

@@j.l.salayao8055 so true

@wyattfamily8997

7 күн бұрын

Thay don't have a "reputation" to protect.

No Patchwork!!! Ruby needs to receive a NEW camper!!!!!!!!

With all the complaints I see about poor quality in RVs of all prices, I am surprised there isn't a lot of class action lawsuits being brought against the entire industry..

@greg1474

21 күн бұрын

In short, the cases are unwinnable. Therefore, there’s no money in it for the lawyers. And it’s not the lawyers fault, it’s that there are no national (and few state) lemon laws for RVs. On top of that, the RV manufactures now make you sign paperwork that is ironclad in their favor against allowing you to sue, and with the owner being stuck with shoddy RVs.

@franny5295

15 күн бұрын

I'll stick to tents...

I am sharing this video with my friends,please pass the word around STAY CLEAR OF JAYCO!!!

@ariesbarb418

18 күн бұрын

This has been common knowledge for a long time I believe.

@SpykersB

17 күн бұрын

@@ariesbarb418nothing common knowledge about screws sticking out the other side of the fibreglass totally unacceptable!

The internet gives companies the reputation they deserve nearly instantaneously !!!

Wow, they owe her a NEW camper that's up to snuff. Shame on them.

@LizAmazing

22 күн бұрын

I agree .Thanks for watching and stay tuned.

@cindymacisaac7516

22 күн бұрын

For sure a new camper is due to this family!

@richardnwilson

22 күн бұрын

Yes they should get a new camper but I have my doubts that the new camper would be free of flaws. These companies seem to have a corporate culture of turning out junk with short warranties and no customer service.

@figurado1

21 күн бұрын

@@LizAmazing Thank you for what you do Liz. I will be calling Jayco Monday. I have a 1994 Jayco tent trailer that has held up well. If 600 people call Jayco I promise there will be a positive response. It's a shame that is what is required.

@vivillager

21 күн бұрын

I disagree. My opinion will likely be unpopular, but so be it. First, let me say that I am in no way excusing Jayco's build of this trailer with screws that damaged the fiberglass paneling. They goofed. However, it appears that Ruby is not even allowing Jayco an opportunity to correct their mistake. She wants to skip straight to "gimme a new trailer". That's not the way things work. If Jayco is willing to repair the damage, she should give them the chance. Because if Jayco attempts to fix it, and fails, that would support Ruby's case for a new trailer. I understand that Michigan does not have a lemon law for RV trailers, but there is something called the Magnuson-Moss Warranty Act (MMWA), a federal act that covers all 50 states, including Michigan. And what's great about the MMWA is that it allows the consumer to recover attorney fees, so if she has a good case, she'll have no trouble finding an attorney, because the lawyer knows he can bill Jayco, and Jayco has deep pockets. Trust me, it's hard to find a lawyer willing to take a case when the defendant is uncollectable, but that's not the case here. So she should give Jayco the opportunity to fix the fiberglass. Even if the fiberglass de-laminates at a later date, after the warranty expires, because the claim was initiated while the warranty was still in effect, she would still have a viable claim under MMWA. But if she doesn't give Jayco a chance, the MMWA won't help. Worst case scenario is what... that Jayco actually fixes it? It would be an inconvenience, sure, she'd be without the trailer for a while and have to arrange transportation (Depending on where it was purchased and what the terms and conditions are, maybe Jayco would be on the hook for transportation), but if Jayco succeeds, she would have a good working trailer if it's fixed. If it's not fixed, that adds to her case.

Also want to give a shout out ti Liz for a couple of things. #1- not stopping even though big companies have threatened her. #2 Not accepting a bribe to stop. #3 We had an issue with an electric bike company that hadn't sent us the upgraded batteries we paid for. After she got a hold of them they sent them and fixed the problem on their website's inventory. The main issue however is they didn't respond to FB message, emails, and "Contact us" attempts- but they were "on it" after she talked to them.

@SpykersB

17 күн бұрын

👏🏼 good to hear! 😀 Thank you Liz for helping people with your channel n personal time. 🍻

she deserves a new camper, definitely. the manufacturing company should stand behind anything that isn't 100%.

Absolutely, they should give her a new camper! And they should be ashamed of themselves for allowing a defective product to be sold in the first place. Jayco, we are watching and are NOT happy!

@randyhome1544

19 күн бұрын

That salesman needs to be sued too.

Liz, they should 100% give her a new camper

She deserves a new camper...NO DOUBT about it. She should sue if they don't give her one.

Hello Liz, in my never-2b-humble opinion, replacement is the only answer (or money back). It's the right & fair thing to do. Now, regarding your advice about hiring an RV inspector, when we bought our current coach from a private seller, we hired the services of a company that does that. That company sent an inspector, who took a bunch of pictures. Well, he said he couldn't get on the roof due to a missing rear RV ladder. Well, the RV sat inactive for a year, and when we took it out the first time, we discovered a few leaking areas on the ceiling. I went to the house of the "insperctor" just to discover that he was the regular mechanic that serviced this coach for the previous owners. Is that an "interest conflict" or what? I paid them to work for me, not to help the previous owner sell their RV! So, be very careful when choosing an inspector. Att. JC.

She should get a new camper. That never should have left the factory.

@LizAmazing

22 күн бұрын

That's what I'm thinking! I hope Jayco reconsiders. Thanks for watching.

@soniadowney7427

21 күн бұрын

GIVE HER A NEW CAMPER! It's THEIR fault.

No way!!! I would tell them I want a new one due to their poor craftsmanship!! Call the attorney general office in their state!

@LizAmazing

22 күн бұрын

That's what I think! Feel free to share this video to help it go viral. We need to put the pressure on Jayco.

@sharonh2991

22 күн бұрын

Yes, they need to report it to the state attorney generals office, both in the state where the manufacturer is incorporated and in the state where the unit was built.

@jerrytalley802

22 күн бұрын

Yes, and you;d be wasting your time. I wish there was a lemon law on campers but based on the 100’s of Liz videos, it appears not. Even shaming them on social media barely gets their attention but they’d better wake up. Liz and others are bringing attention to the crappy build quality and they need to realize something. Enough of this and any savvy shopper will hear about it, and if they don’t buy, the companies go bankrupt. Prior to social media, they may have gotten away with it because no mass way to spread the word. Now it’s everywhere.

@S.B.-rh9mf

22 күн бұрын

Give that woman a new camper. If Jayco can’t stand behind their campers then people need to stop buying them. Such shoddy workmanship coming out of the RV industry the last several years. I am glad I will not be buying an RV now. I will just keep my 2006.

@kirkb2286

22 күн бұрын

Absolutely……you guys screwed up and this is not what I paid for………it’s a new one or all of my money back plus money for the inconvenience…..let the lawyer handle it…….so ridiculous

My wife and i looked at Jayco trailers about 7 years ago. I remember to this day how cheaply they were made with thin press board and thin plywood. I remember on a brand new trailer how it was already warping and separating. I walked out of the dealer and my wife and i looked at each other like WOW they look like low budet units. That was 7 years ago so im guessing nothing has changed with them.

Great job Liz exposing all these folks RV horror stories think will stick with tents and hotels

It's me again. My heart went out to this lady, family. Shame, shame on Jaco. They gladly took her money. Fresh off the lot!!!. I hope this video gets shared all over the US

@danman1287

22 күн бұрын

But she shared the blame. She accepted delivery. She said she saw the defects. This is the RV industry. Jayco is known as sub par in class b group. I bet they have the same rep with trailers. They r value price sellers. 100% it's the manufacturer's fault but she had control n was not prepared to inspect n walk thru. From dealers to RV cos, this is a confidence game

@debijo5288

22 күн бұрын

They noticed a person that had no Knowledge and they Ran with it. Let's sale her this junk trailer get it out of here. 😢

@danman1287

22 күн бұрын

@@debijo5288 her responsibility was to inspect n approve delivery... All she had to do was press pause n say I have to hire my own inspector Bec of what she saw. She had culpability. Saying that the trailer should not have left the factory is not good enough she didn't have to buy it. She should have been prepared to reject. She has seen Liz's vlogs

@terryc8141

22 күн бұрын

@@danman1287 Yes, she admitted to seeing the defect, THAT THE SALESMAN blew off and lied about. Some camper dealers remind me of all the used car salesmen's jokes that used to abound.

@saywhat2651

21 күн бұрын

Most customers are not going to be professional inspectors. A decent company with minimal integrity, should have caught the defects themselves before passing it off on an unaware customer. Very Unprofessional, Unethical and Predatory. This is exactly why “The Lemon Law” was created, and should apply to RV’s as well.

I suggest that everyone call Jayco and ask for President Ken Walters. Tell him to give Ruby a new camper! I just left him a message.

@LilyBecca

3 күн бұрын

What number? You got through to his voicemail? I would love to send himnan email.

I had a 2007 Keystone Passport that had the exact same problem. The dealership had a fiberglass company come in and remove the screws that poke through the sides grind the screws down and replace them. The fiberglass company then repaired the holes in the side of the camper. When they were done I could not tell anything was done to it or there was any damage. I traded the camper and 7 years later and still no problems.

New camper definitely!!! If I don’t hear that Jayci has given a new camper I will not be buying from Jayco. - EVER (and I’m currently shopping for a camper). Please do the right thing.

I would accept nothing other than an equal replacement. The RV industry is showing itself to be almost completely lacking in integrity. Unacceptable. And THANK YOU for your channel.

@LilyBecca

3 күн бұрын

This is why I've decided a campervan is the way to go. We currently have an RV. It's really old and we haven't had any issues besides regular repairs and maintenance. They just don't build them like they used to. We live on a small farm, and we've never even had any mice, nock on wood.

Y E S She bought NEW.. They should give her NEW Especially since she got the better package / fiberglass !

@Larry-bwtmd

22 күн бұрын

Should have never left the factory, period. That's inspectors are for. 79 yrs old rv'er.

@douglastodd1947

21 күн бұрын

@maura6375 Why is it the better package ,, what's they're excuse for charging more for it .

I think they should give them a brand new camper and even upgrade for them for all the trouble they have put them threw..have seen many new buyers even ones with rvs that cost $400,000 and they had leaks and all kinds of problems..if you can do reserve by all means to that if u can't go threw everything and warrants.. good luck to you and hope all is fixed.

Jayco needs to give Ruby a new camper

IM SO GLAD WE ALL HAVE LIZ TO PUSH THESE COMPANIES TO DO WHATS RIGHT. But you have to stay on them.

@Powerstroke98

21 күн бұрын

Thankfully, there are others now, doing the same thing to help people get an understanding of particular issues, with different brands/models, and folks truly need to do their due diligence in spending a good length of time, reviewing and searching for pro's & cons on the unit's their looking at.

Just do the buyback and give her a New camper cause the Jayco should have Never left the factory

Wow I am really surprised that Jayco is a part of the problem. I think she should not only get a new replacement but Jayco should also compensate her for the time she has lost use of the trailer. A couple of years ago we purchased a brand new Keystone and it turned out we were one of the lucky ones that got a good one. We had very few bugs that needed taken care of but we sold it about a year ago because hubby decided we needed to go back to a class B. I sure hope the folks who got it from us are not having any trouble. Thanks Liz for fighting for these customers. My hubby said the other day when he was watching one of your videos over my shoulder, "Liz really is Amazing now that she is doing this for people".

@greg1474

21 күн бұрын

Why are you surprised by Jayco? They are no different than any of the other manufacturers.

@jeanettesjourney9147

20 күн бұрын

@@greg1474 hi Greg. Well like she said in her interview, she'd done lots of research and found them to have great reviews, etc. We did the same but chose Keystone and had better luck than she did. Just shows how quickly things can change.

@greg1474

20 күн бұрын

@@jeanettesjourney9147 Hi back. I honestly don’t believe there are any good RV manufacturers in the US anymore. Even Airstream, Tiffin, etc. are getting tons of customer complaints. Best to you.

@jeanettesjourney9147

20 күн бұрын

@@greg1474 I have to agree with you. Perhaps she did her research before much of the negative about Jayco surfaced. I have watched the RV industry since the 1970's since my dad owned an RV sales and custom manufacturing business. When we started our extensive search a few years back I could not believe the smug attitude of many dealers. I told them to be careful about maintaining customer loyalty as one day the rush on RV sales would slow down and they just laughed at me. Well here we are and they have suffered a combined seasonal loss in excess of 20 Million and counting. And if they end up shutting the doors the customer suffers as well. People just seem to have to learn the hard way these days.

I was scheduled to drive 150 miles TOMORROW to buy an identical used Jayco. Forget that. I'm sticking to metal siding. Looked at a different brand today, the front vinyl had delaminated from sitting in the Las Vegas sun. The rear wall was just beginning. Now, thanks to this video I am more aware of other things to inspect on any rig considered! Thank you!

Liz, the more and more I watch your videos, the more and more I'm gravitating to getting an old van and spending 20, 000 to outfit for vanlife. This is crazy.

@tutttutt9558

22 күн бұрын

I’m so turned off by these lemon horror stories, I’m not going to buy any of them. I’m just going to rent.

@georgeb1364

22 күн бұрын

Learning enough about new RVs lately stopped looking for a new one. Looking to get another 1977 GMC Class A (already have had 2 but had to sell due to moves). As some of them say even with having to spend for some restoration will still be the cheapest toy in the box but then you have a well-made classic.

@SueCL1480

21 күн бұрын

​@@tutttutt9558understand that there are literally thousands and thousands of motorhomes, 5th wheels and trailers out there all across the US. Not everyone has the experiences that Liz is showcasing on her channel. You are ONLY seeing bad experiences on here. And really for every negative, sad experience that is being shown on here there are hundreds of RV owners out there that have positive experiences and EVEN when they have had issues with their RV they were able to get those issues resolved to their satisfaction. You can go to RV resorts all over the US and see RV owners enjoying, having a blast, and loving their RVs. So do not let these stories disappoint you.

@cabracove

21 күн бұрын

@Leyenda, me too. That is exactly what I did.

@Powerstroke98

21 күн бұрын

Good point, sometimes 'used' can be better than new indeed. Obviously, on a used camper, the bugs 'should' be fixed/repaired, plus be lower cost than new.

Liz, do you foresee the industry getting serious about quality production - ever? It just doesn’t seem to be slowing down. You are awesome to put the stories out there to educate all. Please continue to be cautious, staying safe. ❤

@Onemanstrash1

21 күн бұрын

🤣🤣🤣🤣 it will not get better . we are rebuilding a busted out fifth wheel hitch at work, insurance declined the repair , claimed it was lack of maintanance... what you suppost to do ? take the fiberglass skin off and pet the cheezy steel to make it happy ?

@jeffwhite3021

21 күн бұрын

People can't afford quality, sorry. Even if they could there is no one available with the necessary skills it takes to do the work.

@heyjude6335

21 күн бұрын

@@jeffwhite3021 we can all buy used. End of story

@Onemanstrash1

13 күн бұрын

@jeffwhite3021 it takes no special skills to use 1/4" box tubing for the hitch . Rather than the 1/8" in this case , and even lighter tubing on the bumper pull unit I made a short video about a year or so ago....

@jeffwhite3021

13 күн бұрын

@Onemanstrash1 It would increase the cost and weight of each unit. Steel has become painfully expensive. Don't get me wrong, I understand your point. There are backend costs to ordering steel in multiple thicknesses to use on an assembly line vs the same gage for everything. Also, we purchased a new PJ trailer in 2020. The first time we loaded our skid steer the ramp support bar ripped off the trailer. The welds had not even penetrated the steel in several spots and were essentially no stronger than tacks. This is lack of welding skills. Nothing more nothing less.

I am from Muskegon Mi and I am sure I bought from the same dealer. My first camper was a Jayco, It was a little small so I upgraded to a bigger Keystone. The Keystone is a much better made rv in many ways. I have owned this rv for 7 years and we love it. Not one single problem or thing has gone wrong with it and we use it often in our summer months. The dealer was great, very nice and very helpful.

Liz you're doing a very important public service with your videos. Thank you!

Jayco, Get serious give Ruby a brand-new unit and reap the rewards from such a gesture. Customers are not a dime a dozen.

@brianmaguire6814

19 күн бұрын

They lost my business forever.

Jayco...another fine Thor product. Every maker has its problems, but you couldn't give me a Thor - i'd be constantly worried about what might fail.

@bounderchris

22 күн бұрын

I agree! I was looking for a DP a while back and my mom decided to help me and she would find a Thor and I would say sorry Thor is one of the brands that I avoid no matter what….

@caniacstevehenderson7115

22 күн бұрын

Agreed 😮

@LizAmazing

22 күн бұрын

They did right by Robert two weeks ago- actually bought it back based on my interview with him. I hope they decide to do the same here. Thanks for watching, Trish!

@TrishBenedict

22 күн бұрын

When she talked about doing her research, there was a picture of an article on "RV Brands to Avoid". I just did a search on that term and in every single article that came up, the #1 RV brand to avoid was Thor. But I think a lot of people don't realize that Thor also encompasses Jayco, Keystone, Airstream, Tiffin… Etc. So when they think they've avoided Thor, they may actually have bought an RV brand that's a subsidiary of Thor. Same difference.

@toycarcollector

22 күн бұрын

Only buy a Thor product if you want to start a video channel about RV life and you want to have a lot of thumbnails with agony in your face and titles like "cabinets fell off the wall again!" or "the frame failed and I'm stranded again!". Those all get tons of clicks!

It makes me feel so bad for this lady. Thank you for exposing this company Liz!

Hopefully, Jayco does the right thing and gives this family a brand new camper with no issues or refund the money back to her! Same on Jayco for lack of quality control.

She deserves a new rv

@LizAmazing

22 күн бұрын

I think so! Thanks for watching and stay tuned.

She needs a new camper! Thx so much Liz

@LizAmazing

22 күн бұрын

That's my vote as well! Feel free to share this video to help it go viral and turn up the pressure on Jayco. And thanks for watching, Dave!

@DaveStarks-ku2jd

22 күн бұрын

@@LizAmazing Always Liz! You're doing a great service!

Give her a new camper!

As a boatbuilder of over 300 Fibreglass boats, the screws are NOT a serious issue. Put shorter screws in and the nipples will disappear over time. Frankly the leaking roof is a much more serious issue. Finding and adequately repairing the leaks should be a priority.

@bradcamillo1966

13 күн бұрын

You built lousy boats for sure .

Let’s like and support this channel, really good work being done here

My heart goes out to that poor woman. Anyone can see she's very upset and with good reason. She spent her hard earned money buying something she felt she would be enjoying for a long time only to have this situation arise. I really don't understand how trailer manufacturers think they can keep churning out inferior products and hope to have anyone come back to them as return customers. They need to replace her trailer and start producing quality products.

@jeffwhite3021

21 күн бұрын

She's being over-dramatic. Not to mention her loser husband that obviously got her all amped up.

@annawofford559

19 күн бұрын

Sit across the street with big bright signs you were sold a big lemon and they won't make it right . What can they do ? Give her new one not patched up and her paying g new price

We bought a brand new jayco 166fbs 2023 . First time out realized no water from kitchen fuaset so had to wash dishes in the tiny bathroom sink,also they forgot to hang the window shade on one side of the bed so we had to hang a towel over the window for privacy. The dealer said check the ariator on the fuacet, I removed it still nothing..I do not want to spend a day off going all the way back to the dealer 200 miles away and a full tank of gas in my pickup to have them look.The dealer should really test everything before doing delivery! Now my opinion is campers are not worth $430 a mo for 8 years,no way!

@mattyb1030

10 күн бұрын

Didnt they do a final walk through with you before you picked it up? I made them run water to it and everyrhing. Found tons of leaks. Turns out tue factory doesnt like to tighten hose fittings lol

Get an attorney and reach out to local media outlets to run this as a news report. Finally file a BBB complaint against the dealership and Jayco.

They should swap for a new unit. Then they can take their time and/or do what they want on the original repair and maybe resell it as a used unit. The industry is worse then anyone knows and Liz, you are doing an amazing job bringing al of this to light!

needs to give her a new camper ASAP

WISH you had been around when I purchased my NEW class A Thor Challenger - I'm STILL living through the nightmare problems that were there originally. THANK YOU for all you're doing !!!!

Send them a ten-day demand letter or your hiring an attorney and will be suing them for emotional distress, attorney fees, and a band new camper.

I feel so sorry for her. I wish her the best of luck getting this resolved.

@LizAmazing

22 күн бұрын

Yep. Thanks for watching, Barbara, and stay tuned.

Liz, you and Louis Rossman (youtuber) are doing the best work on the Interweb sticking up for the average person. Well done

@LizAmazing

22 күн бұрын

Thanks so much for your support, Jeff, means a lot.

@KiwiCatherineJemma

21 күн бұрын

...and "Steve Lehto" also. He's a lawyer specialising in automotive issues but has also mentioned RVs/campers when relevant.

YOU ROCK ,LIZ! THANK YOU for keeping at it as much as you do/have/can/will etc.! Blessings!

They need to buy it back or just give her a new one ! The RV industry has soured many potential buyers ! They are continuing to give themselves a black eye!!! Thanks Liz !!! 😁

Thank you for being an advocate. My heart goes out to everyone that buys a new RV, only to find that they have major defects, with no one standing behind them. I would like to see the manufacturer, not only perform repairs to make the camper back to new condition (without defects), they should also start the clock on the campers warranty, as new.

@LizAmazing

22 күн бұрын

Yes, that would be wonderful. In fact, all it would take is one company to treat their customers right. Then the rest will fall in line or go out of business.

@volvo09

22 күн бұрын

Yeah, it's sad to see people taking out loans on something (brand new things) and being left with such a problem. Paying outright and having issues is bad enough, but this is just another level of bad.

NO WAY!!? Jayco are the good guys! This simply can’t be true??? This poor woman, my heart breaks for her!! She does not want to sell and break another family’s hearts. This is what decency looks like. Honorable,honest, decent woman! JAYCO, YOU ARE BREAKING MY HEART!!! Stand up guys, I’m counting on you to do the right thing !!!!!! .

@Lauren-vd4qe

22 күн бұрын

jayco are the good guys? what ? where did u ever get that idea? its about the worst brand a person could buy, according to all the massive amts of complaints about that brand...

@kathykeene2092

21 күн бұрын

I agree 100%

@annawofford559

19 күн бұрын

Why lot of American made went down.people used to be proud of their work wanting it done right.nowceant a check send the defect on nobody cares

Wow, that's crazy! Thanks for sharing the story.

A friend of mine just bought a 5th wheel camper for 100k and it has outlets that weren't wired and don't work. Every day I am more and more glad I decided to build my own 5th wheel from the ground up. Best part is I owe nothing and no payments need to be made. Built for under 10k.

My heart goes out to her . They should have gave her a new one . In the old days a couple of fellows would pay the company a visit and convince them to do the right thing

Ruby needs a new camper!! I have owned 7 campers. I have never thought of looking for screws in side walls that are too long. Crazy.

Jayco used to be fairly good. Bless you, we have been thinking of getting another camper. We have a Jayco dealer about 20 miles away. You saved us a lot of heartache!

This one makes me angry Liz. My father and I have been looking at Jayco and this may change my mind if they don’t take care of this lady. Thanks so much for what you do keep up the good work!

As someone that is retired and looking to buy my first camper, I am finding your videos very insightful. With the questionable quality, I am beginning to question my decision to even go with a camper. I have private land near a popular lake that I had planned on installing a RV pad on so that we could go there for extended stays. I think just building a cabin on-site may be a better option. Sadly, that will limit my ability to travel to other destinations. After watching your videos, I do believe that I would have my own inspector check any RV that I was planning on buying, and I would also have my own attorney review any sales/service contract. They should offer a warranty buy-back program if repairs like in this video are found within a set time frame.

@armadilllo

17 күн бұрын

Be careful and thoroughly inspect whatever you buy and do not take possession until you're happy with it. Point out all flaws and get it IN WRITING and pictures of flaws. Don't trust they'll do the right thing without it in writing.

@SpykersB

17 күн бұрын

...and anything that needs fixing , do NOT pay in full until it is fixed, because they will give u the song n dance "oh sure well get that fixed for ya", they will take your money n then put u on several months waiting list GUARANTEED!! All these dealer service centres operate the same way on this continent! So insist on full hook ups and have a qualified inspector test everything at the dealers n yes u will need to baby sit the dealer to make sure the inspector has all things needed to test everything! (I've purchased 4 rvs now), be due diligent, n u will save yourself a lot of headaches dealing with the service centres because the salesman is just the salesman NOT the service centre! Introducing yourself to the service centre manager 😉. And walk in with your plan n stick to it! Good luck 🍻

These manufacturers need to stand by their products

@LizAmazing

22 күн бұрын

They sure do! It's a wonder they can stay in business! Thanks for watching.

Keep up the great work Liz, you’ve the Ralph Nader of the RV industry. RV owners need an advocate like you

Welcome to Jayco!

Definitely deserves a New Camper, BUT, she should bring an RV Inspector.. Ruby should also seek Legal Advice, due to the Salesman that Laughed in front of her when she noticed something off on the camper before purchase.

@MsQ275

22 күн бұрын

She should ONLY be in a one party state and ALWAYS covertly record with a watch app. Never ever believe a dealer, they are all liars.

There’s no doubt that Jayco should take that trailer back and replace it with a new one. One that passes inspection by a third party. If I’ve learned one thing from you, Liz, it’s that you better have the RV third party inspected before you sign the paperwork, whether it’s used, or new!

@LizAmazing

22 күн бұрын

Right you are! Thanks for being here, Vivian!

Unconscionable 😮. Jayco should 100% replace the unit. I’m so grateful for all the information you provide. I will definitely be mindful when I buy a new to me rig.

How could you even just want a new camper from this company, knowing that such a simple manufacturing task of putting in screws to hang cabinets got completed horribly wrong? What else did they totally muff up with more complicated manufacturing parts of the camper build? I wouldn't stop until I got a full return of my purchase price and then some extra cash on top for my troubles. 100%. I love these videos that Liz does, that seek justice from these camper manufacturers...just awesome 👌

Oh Man! That's a factory defect should at least be discounted.

LIZ You are just wonderful. At least these people get the satisfaction of getting their DIRTY STORY OF THE DEALER out to the public Thank you LIZ

@LizAmazing

22 күн бұрын

Thanks for being here, Laura! I sure appreciate your support. Stay tuned.

Kudos Liz for all your help in this industry this lady needs to get a brand new camper and that should be with the answer is there’s no reason why screw should be coming loose. OK so let the guy that put it together by it from the company and enjoy on his way to his new job

People never learn what garbage ALL travel trailers are except for 3 that I know of. I have owned all three, still own two of them and gave one to my grandson. The one I gave him is 40 years old and all original except for the tires of course, the screen door was replaced 5 years ago and the roof fan was replaced with an automatic fan. I have replaced all wheel bearings as part of my own scheduled maintenance program and do an undercarriage inspection annually. They all still have original furnaces, and a/c units. The one I gave my grandson is a 16' gooseneck, I have a 17' gooseneck and the original 13' . The 17' I installed a wood burner for our Winter trips including Canada and 6 trips to Northern Alaska. Our home base is Branson, MO.. Recently purchased an Artic Fox after touring 3 different truck camper manufacturing facilities and purchased the A. F. With slide while still at the factory. It's on a 2024 F 450 flatbed and put stainless boxes down both sides. Will do a couple of test runs with it and a wood stove install for this coming Winter across Canada. My advice is research, research and more research but most importantly go directly to the factories and tour them. When we purchased our first F 250 diesel I went to the Ford plant in Kentucky watched the assembly, the next day after the factory inspection they sent it to a local Ford dealership in Lexington that's where the actual purchase took place. That was in 2005.

Thx for your advocacy Liz!!

@LizAmazing

22 күн бұрын

Thanks for watching and feel free to share this video to help it go viral. We need to turn up the heat on Jayco!!

I’m shocked that this trailer passed the dealer “inspection”. Next time I sell my home I’ll just tell the perspective buyer I did an inspection and everything is A-OK. The lesson to be learned here is never buy anything from an industry with such a poor reputation for quality control, and build quality without an independent third-party inspection.

@mattyb1030

10 күн бұрын

They dont care, they just want to sell it

Oh come on Jayco!!!!! How can you not be embarrassed?

Hey Liz thanks for exposing all these problems. I hope that we can all band together to make a difference. I am in CA and saw a TT I was interested in buying in Florida. I called a respected NRVIA in the same town and he was banned from the business due to finding major problems on 3 RV’s and the clients decided not to buy!! Unbelievable!

@LizAmazing

Күн бұрын

I know it. That's why I wanted to shine a spotlight on the RV companies who ARE doing it right. Just posted a video on which RV companies to consider if shopping for a NEW Rv. Eye opening for sure! Thanks for watching: kzread.info/dash/bejne/c2GIpqZxo7azpJc.html

Always have an independent inspector

@LizAmazing

22 күн бұрын

You got that right! Thanks for watching, Janet!

@debicaron6046

22 күн бұрын

I have a friend who just went through the train7ng to be an inspector. GOOD FOR HER.

I went through an RV warranty and the experience changed me. I went to a dealership last weekend, and I was so so so mean to them and it felt so good. ❤ How do you know an RV dealer is lying? Their mouth is moving. Never ever trust them, of anything seems a millimeter off, it is really a mile off. Give them hell!!!

Hi Liz, I agree that they should take it back without hesitation. I have reached out to you myself regarding a Jayco Alante that was also new and has 49 things wrong with it, starting with three water leaks that caused damage! I too have spoken with Jayco and they do not want to do anything as of yet! After reading a lot of these comments and people saying " I would tell them.,,, " these people do not realize that Jayco, now dubbed Junkco by another couple that had a water leak, can do or not do anything they want. It seems we are all going to have to get a lot more assertive and do our own advertising on our units!

That's not repairing, that's rebuilding. FFS you poor thing. I HOPE and PRAY you get justice and things sorted the way they should be!

She deserves a NEW camper. Jayco needs to step up!

@LizAmazing

22 күн бұрын

I know it. Feel free to share this video in order to turn up the heat on Jayco. Thanks for watching.

It's hard to tell how much damage was done to the exterior skin. The problem with the overlength screws will keep on showing up. The water intrusion may cause a mold issue. I don't know if they will give you extended warranty, but I would try. It isn't new quality for sure so I would think that a financial deal would be in the offering. Be ready to negotiate the best deal you can. Don't get mad and keep a cool head. Every unit will have flaws of some kind and most won't show up until the warranty is over. Ray

Jayco needs to do the right thing. They need to first address all their quality issues. Second Jayco needs to address their clear manufacturing and design issues. No screw should come that close to puncturing the exterior. Lastly, Jayco needs to provide a solution they would be proud to tell other customers about, not a "we did the bare minimum to fix a major issue that should never happen or leave the plant."

I would be concerned about the trip to the factory for the repairs. If exacerbating the problems is a concern, I think a flat trailer ride to the factory is in order. Just towing would likely cause further damage due to the too-long screws until they can be replaced.

Steve Lehto talks about this on his channel all the time.

@LizAmazing

22 күн бұрын

He sure does! Thanks for watching.

@volvo09

22 күн бұрын

Yep, unfortunately too many people find out AFTER they purchase an RV that there is (likely) no lemon law, and that getting a lawyer to fight your case is so difficult due to all the laws sheltering manufacturers.

I was staying at an RV park in Florida this past winter and a couple I met had a brand new Jayco, too, and it had SO many problems and they had as hard of a time as all these people trying to get things fixed! I'd never buy a Jayco!!!

Do you think the CEO would patch up his new camper if he was the one who bought it for his family. Not in a million years.

It would appear that Jayco has No quality control, who do they think they are, Boeing?

@LizAmazing

22 күн бұрын

Don't you know it!

Thank you for sharing this video with us my husband and I were ready to go buy a jayco this summer a high-end fifth wheel by Jayco. After seeing the kind of treatment that they gave you we don't want to experience that for a high-end either and it becomes something of an art to have great customer service anymore. We will be looking and researching for other models thanks jayco for having this kind of experience to your customers so they can share it with the rest of us for trying to buy your product. Customers and reputation make the company not the company that makes the customers there's too much competition and better quality service. 😢

@marvinlee3450

21 күн бұрын

Jayco is junk!

Absolutely a new camper!!

Oh my goodness, bless her heart...

Jayco should make it right and replace it since it should not left the factory in that condition. I hope everything works out for that family.

They sold them a faulty unit. Replace with new unit, and inspect before accepting

Same issue with my heartland torque toy hauler. Whoever was screwing everything in over-torqued almost all of the screws and broke/stripped them. Biggest problem is they all just use self-tapping screws, which are pretty much garbage, especially for rv's. Manufacturers need to stop using self-tap screws, and hire installers who can figure out how to put in screws without exploding them through walls.

A new camper needed!