Go direct to Ferris and complain. Show them this video. The dealer won’t answer to you but they will absolutely answer to their big brother named Ferris

@rewardlawnmaintenance

Жыл бұрын

I’m definitely going to call ferris again

@albertmcfry6322

Жыл бұрын

Call Ferris and raise hell. This is unacceptable. I bought a Bob cat and they brought it out,I notice the big Bob cat decal was almost all gone. I made the guy aware and I called the dealer and he said it would be 26.00. I said that’s bs,bottom line,they did not get me a new decal. Little things make or break a dealer. In your case,that’s a big thing. I hope you get this resolved.

@Bill-js1cg

Жыл бұрын

Get Ferris to ship you the part and install it yourself!

@rewardlawnmaintenance

Жыл бұрын

@@Bill-js1cg dealer can’t even get it

@dosmundos3830

Жыл бұрын

@@rewardlawnmaintenance so he says

Good for you on having the guts to actually give the name of the dealer. Bad word of mouth is the worst nightmare for any business. And yes, you're correct, there should be a network system for operators having support, so they can avoid bad business owners in advance. Money talks, and once a crappy dealer has your money, they own the upper hand in negotiating disputes. So let's just keep the money from their hands to begin with.

@rewardlawnmaintenance

Жыл бұрын

Thank you.

@sh839c

Жыл бұрын

Dealers name?

@rewardlawnmaintenance

Жыл бұрын

@@sh839c mid state turf and tractor. North of Nashville TN

@michaelmactavish4445

7 ай бұрын

thats why love buying stuff at my kubota dealers

I had an issue with my Exmark with one of my spindle seals failing multiple times. My dealer wouldn’t help me even though it was still in the warranty period. I called Exmark directly and they sent me an entire spindle. Saved me as a customer

@rewardlawnmaintenance

Жыл бұрын

I called Ferris. I probably spoke with the wrong person

I would DEFINATELY contact Ferris, Attorney General, and Better Business Bureau. I will almost guarantee you will get results!

@rewardlawnmaintenance

Жыл бұрын

I can try

@getithowulive6760

Жыл бұрын

A 1000% Tennessee AG will be on it

@jumpinjojo

Жыл бұрын

*Definitely, not definately.

@rewardlawnmaintenance

Жыл бұрын

@@jumpinjojo thanks I’ll try to remember that

@REVNUMANEWBERN

Жыл бұрын

Ferris was bought by B&S years ago & it has went down hill ever since, get rid of it because you will have nothing but issues getting parts etc because the OTHER companies B&S has shook down has the same issues@@rewardlawnmaintenance

I've been a ferris dealer for 28 years I'm so sorry for what you had to go with on your purchase I also see something else that your dealer did not do he did not fill the hydro Reservoirs halfway mark and it's hard to tell what else he did not do and also in all the years I've sold ferris I have not seen them with missing parts so I think the dealer took the adjuster bracket off the deck to use on another mower sorry to hear about your experience with that dealer I feel the dealer took advantage of you

@rewardlawnmaintenance

Жыл бұрын

They sold me the wrong qwikchute. I had to buy all the right parts and re drill the deck to make it all fit

@johnweimer3423

Жыл бұрын

My mower serves had a deck bolt fall out the found

@johnweimer3423

Жыл бұрын

They found the nut on the trailer It was never tightend at the factory And the dealer never checked it Hilliard ohio

I am sorry you had a bad experience. Like Pete said that there were others issues as well. My suggestion would be to contact Ferris warranty department to see what they can do for you. Kenneth also had a good suggestion if your are mechanical was to find the lacking parts doing a google parts look-up on your machine, ordering the parts online and getting it fixed so that you will not continue to loose work. My guess is that the parts needed are on backorder and the dealer instead took it off your machine to get another customer machine fixed. I did a quick parts lookup on the 52" deck and this is what I came up with: Ferris 5105582 SPRING, COMPRESSION, $6.00 & A Ferris 5025158 WASHER, 1/2 SAE $4.00

@rewardlawnmaintenance

Жыл бұрын

The spring is impossible to get. The dealer has to get that. Took over a month. Those are cheap. I should not have to buy a tire or blades though

Agree with jardino79. My FW15's height adjustment was out of alignment and the pins wouldn't set in the hole. Dealer didn't want to help. Ferris customer service was great and forced the issue with the dealership. I wouldn't go to that dealer again for anything, but Ferris stood behind their product for me.

@rewardlawnmaintenance

Жыл бұрын

The regional ferris rep made some calls for me and talked to a local dealer and got them to help me out

I would not have a clue what to look for on a mower like that, We consumers place trust in dealers they are qualified at preparing a mower for sale, I wish you the best at getting this resolved

@rewardlawnmaintenance

Жыл бұрын

I know what to look for now. This is my first ferris and my first stand on. How would I honestly know what to look for ?

@airplanedude419

Жыл бұрын

@@rewardlawnmaintenance Dude, you did nothing wrong. You bought a brand new very expensive piece of equipment that was not prepared properly by the dealer.

@rewardlawnmaintenance

Жыл бұрын

@@airplanedude419 I can’t believe the dealer won’t take ownership of the mistake

I take my IZ700 to my local dealer because it will not start, it has a brand new starter, battery, solioid, all safety switches have been replaced except the seat switch. I get a call a call saying it needs a new alternator and all new battery cables and another solinoid. James River Equipment in Middlesex VA charged me $450.00. I get it home and it turns out it was just a $12.00 seat switch!

I live north of Nashville myself and did some research to purchase a Ferris mower, and did some checking on the local dealers. Midstate came up first-not because of them being a dealer, but because of the crazy amount of bad reviews. Same type of problem you have-Zero customer service, rude, etc…pretty bad. I bought mine through Dickens Turf and Landscape and they have been stellar to deal with. I got an ISX800. Love it.

@rewardlawnmaintenance

Жыл бұрын

I tried to order with dickens and they told me No basically. When did you purchase yours ?

Sorry to hear about your issues. Honestly would get rid of it while she's nice and shiny. They sold you the Vanguard EFI motor too.. check out the recall list to see if you model is on there.

@rewardlawnmaintenance

Жыл бұрын

I love the vanguard

@johnsmith7676

2 ай бұрын

@@rewardlawnmaintenance Not for long, you won't... Especially the EFI.

this is why dealer support is the number one thing when buying a mower.... I also try to buy close to me even if I pay 1 grand or even 2 grand more for the mowers because of dealer support. I have had many of problems with new mowers my dealer has always taken care of me. Sorry to hear that your dealer didn't.

@rewardlawnmaintenance

Жыл бұрын

I do agree with you. The problem is no one around me was willing to get what I wanted

@alviney5138

Жыл бұрын

BAng on

@michaeljoyce2644

Жыл бұрын

@@rewardlawnmaintenance Pick another brand.

@rewardlawnmaintenance

Жыл бұрын

@@michaeljoyce2644 all dealers are now an hour plus away.

Very same thing happened to me!! Very same mower! One side, then the other. I also hear a “clank” in mine. Got ours in Elettsville, Indiana. Richard’s small engines! They fixed it both times, no problem. Unfortunately, sounds like the place you went doesn’t value their customers. Wish you luck sir. Like I said, watch for it on the other side. 6/8/23-Lost all power to my controls. 190hrs on the mower. That’s after the pto (of course) and both sides of the deck bolts, just fell off.

@rewardlawnmaintenance

Жыл бұрын

My 52” Z3X was lose as well when I got it. I bought the 52” after the 60. Luckily I caught it and I fixed it. I did talk to a few ferris reps. They were going to talk to the assembly people

@dejaesharp

Жыл бұрын

@@rewardlawnmaintenance good. I scalped a stripe on one of my properties, because I didn’t notice it until I turned to go back the other way lol.

Sorry to hear about your struggles. I've also had my fair share with dealers

@rewardlawnmaintenance

Жыл бұрын

It’s sad that they can get away with it

No way in Sam hell I would turn down $700 a week in work over a broken bolt. I would have take in back and had them fix it. Or I would have fixed it myself. Making that kind of money I would have a spare mower. I just bought the same mower with a fx851 Kawasaki. It's a beautiful mower and lays down some beautiful stripes.

@rewardlawnmaintenance

Жыл бұрын

I went and got a new 52” Z3X as a back up.

When dealers don't care this is what you get. You could spend twice as much and still be stuck with the same problem. I purchased a new John Deer, it had a recall and the tech damaged the wiring harness. The dealer refused to admit damaging my tractor, it had less than one hour on the clock. I fill your frustration!

@rewardlawnmaintenance

Жыл бұрын

It’s hard to believe dealers stay in business when they treat people like that

I think I will probably just go get the partsYou need and install them myself and get to mowing

@rewardlawnmaintenance

Жыл бұрын

I don’t want to have to pay for a new tire though. Also I can’t get the parts. They are on extreme back order

Ferris has to work on their dealers big time. I switched to deere years ago because our local ag pro just absolutely blows away all of the Ferris dealers within a 2 hour radius. When I needed a simple pulley years ago somehow some way not a single one of them had it or even had a comparable mower to pull one off of so I could get back to work. 2 months I was without a part. I had to go directly to Ferris to source the part and even calling Ferris directly I had to call multiple times until I got lucky and one good person went to look at what they had there and wouldn’t you know they had tons of pullies sitting right there I could have had the whole time. I recently wanted to switch. Back to Ferris but calling some of these same people I’ve been told it’s not even possible to get a 61 inch or 72 inch z3 for like 3 months but I’m seeing videos once a week of people getting them….when I need a deere that my dealer doesn’t have they’ve literally driven 3 hours to get one from another dealer for me(and that was a 36 inch mower at that) and they drove out to work on the machines or pick them up if I can’t drop off for some reason. Totally different experience. I want to support a mom and pop but mom and pop certain don’t want to return the favor haha 😂

@rewardlawnmaintenance

Жыл бұрын

Dealer support for ferris is trash. Ferris them selves are definitely trying to help me. That’s why I drove 3.5 hours to a dealer. Only some dealers are willing to order machines or take a deposit on a machine.

Local dealer near me, well let me start from an earlier time, a local landscaper I do work for, had pto issues on his snapper pro 50, only had 120hrs on it, the problem was everytime he'd pull it off his old crappy trailer a piece of the metal would hit the pto, and mess the wiring up, so I fixed it quite a few times, and he thought it was my, his words not mine crappy works, which it was not, it was his trailer, so he took it to a pro shop, at the height of covid, the young kid working there, didn't know his arse from a hole in the ground, and taking the pto clutch off, had the impact in forward, and snapped the bolt off in the crank shaft, in a 27hp vanguard briggs, so the owner told my buddy, what happend, and said the crankshaft was 800.00 plus labor, first off it was your worker who broke it off, so they should of replaced it, but no make the customer pay it right, pro shops suck anymore, so long story long, the guy gave the snapper pro 50 to me, and it's mine now, I cut the crankshaft, 1/16th and extracted the bolt, and now works like new. Pro shops, and dealers, are only in it for money, they don't care about the customer, oh and another funny thing, they were going to charge him 300 for storage fees.... LMAO

@rewardlawnmaintenance

Жыл бұрын

That’s insane

Thank God I saw your video. I was about to buy a Ferris. Not now!!

@justaformer11b95

17 күн бұрын

That’s a dealership thing. The Ferris company stands behind their products as far as my experience. The company customer service is fantastic. They will strong arm the dealer to make sure you get what you need.

My late father always double, triple checked machinery when he bought them, even bringing spanners with him to check if the nuts were tight. After a 2 or 3 days of work with the machine, he would wash it down and check every nut and bolt. We now do the same and you would be surprised as to how many bolts are lose especially after a few days.

@rewardlawnmaintenance

9 ай бұрын

It’s a new machine I’ve never been around. Not sure how I would know what to check

I had the same issue with a IS700, plus a few more issues. The spindles burned up within the first 50 hours and had to be replaced. Ferris refused to cover it under warranty. I asked the dealer why it was not delivered fully prepped, and how much grease should there have been. They had no idea, and I was told there sealed bearings so should not even need to be, greased! If they did not need not need any grease then why are there grease fittings?

The most important thing is buying new equipment is the dealer what type of reputation they have forget about saving a buck make sure the dealer you go with is excellent it’ll save you a lot of aggravation

@rewardlawnmaintenance

Жыл бұрын

Ferris reps recommended them to me

That’s a bummer that happened to you. I agree with the other person that said you need to order the parts you need and get back to making ROI. I also think it speaks volumes that there is no local dealers that sell Ferris in your area; 15k is kinda high. Lastly to be losing $500 a week for one job I hope you have other mowers. Good luck with your season.

@rewardlawnmaintenance

Жыл бұрын

A local shop pieces back together while we’re waiting on parts. I just don’t wanna have to buy a brand new tire for a brand new machine. It should be covered under warranty. So I’m just waiting for that. But yeah, no local ferris dealer is kind of a joke. But corporate ferris is trying to rest of them.

@REVNUMANEWBERN

Жыл бұрын

@@rewardlawnmaintenance Good luck sir, Ferris was bought out by B&S and since they bought out other brands the brands have suffered, they bought Simplicity & Snapper & ran them into the ground.

Does either one of those dealers you mentioned have the part that you can install yourself? Just saying. Maybe you could get up and running faster this way.

@rewardlawnmaintenance

Жыл бұрын

The part is not for sale online at all. I need a new tire and blades also The part took over a month to get once the dealer ordered it

Thanks for bringing this issue and especially this dealer to light! #kudos

@rewardlawnmaintenance

9 ай бұрын

I actually sort of had the same issue with another dealer i bought my second ferris from But the second dealer told me to my face they did not level the deck. So I leveled it myself and the same spot that was messed up on the first mower was lose on the second.

I went to get a z3x and they said i had to order one and who knows when it would be in and ready to go. I couldn't wait, so i went with Wright. Amazing mowers, incredible cut quality and a lot smoother controls, the ride is comparable with the ferris probably slightly edging out the Wright.

@rewardlawnmaintenance

Жыл бұрын

I had the same issue getting the Ferris. The oil guard was very important to me that’s why I waited

@davidjudd951

Жыл бұрын

I've been shopping, so when I get the chance, I ask lawn guys how they like their equipment. Usually I catch them fueling up at a gas station, and sometimes even when they're on their job site. Anyway, every Wright owner I've talked to, swears by their Wright equipment. At least the ones running the standers. Haven't inquired on the sit down mowers.

@jamesplotkin4674

Жыл бұрын

@@rewardlawnmaintenance "Oil Guard" as in some monitoring system? Is it that difficult to top-off a lawn mower?

@rewardlawnmaintenance

Жыл бұрын

@@jamesplotkin4674 very hard. Thank you.

Avoid that dealer, check. This is highlighting the importance of doing a pick-up-inspection. Thanks for sharing and pointing this out. Doing a video on that would be helpful as well. This would have gotten past me too had i not known to look.

@rewardlawnmaintenance

Жыл бұрын

I’m new to all this. I definitely learned the hard way

Man those mowers are gorgeous

@rewardlawnmaintenance

Жыл бұрын

This is the only stand on I’ve ever used. All i can say is they are amazing. The power from the 37 vanguard is incredible

@ruleev6432

Жыл бұрын

@@rewardlawnmaintenance I'm a groundskeeper in Houston and salivate when I see them. Keep up the great channel

@rewardlawnmaintenance

Жыл бұрын

@@ruleev6432 I appreciate that. Thank you

Ferris has never given me the warm and fuzzies... even with all the hype.

You should call Ferris/ Briggs & Stratton, they own Ferris and ask for your area rep. They should be able to rectify your issue

@rewardlawnmaintenance

Жыл бұрын

I’ve talked to 2 reps. But I never could get ahold of a rep in my area

@williamjanik7743

Жыл бұрын

@Reward Lawn Maintenance when I wanted to buy my Z3x, they had just come out and not one dealer in my area knew they existed. Talk about not knowing a product line. I called Briggs, they said someone would call me back. That day, my local rep called me and took excellent care of me. I've since had the dealer I bought from drop the ball on warranty, but I figured things out and I just won't use them in the future.

@rewardlawnmaintenance

Жыл бұрын

@@williamjanik7743 from my experience so far the reps are really good.

Still have fhe machine? How do you like the cut quality of the 60" deck? I run Z3's with the 61", they do good except for in damp grass.

At 4 hrs away i would find closest dealer ask nicely for their help. See if i could get them to overnight dropship the parts and put it together. My dealer is only an hr away and something that small i would be fixing myself for sure and fast.

@rewardlawnmaintenance

Жыл бұрын

Local dealer is an hour from me as well. Part was on extreme back order

I hate to hear stories like this 😒 We own 5 Ferris mowers and we love their product. It's a shame stuff like this happens and ruins the good name for Ferris. Our last 2 mowers we purchased were from a dealer in Texarkana this year ( GREAT DEALER BTW ) but, it was also 4 hours away. That dealer was the only one who actually had mowers in stock and wasn't trying to price gouge customers. The mower we bought last year was a few hours away as well. We had some issues with that mower . The right caster bearing seized up on us and wheel would not spin freely. Had to go to our closet Ferris dealer to fix it. The caster didn't have a lick of grease in it 🤦I'd go over all your grease points if I were you. Good luck 🤞

@rewardlawnmaintenance

Жыл бұрын

Unfortunately with inventory so low we have to travel and the manufacturers being short on employees it’s having a hard time as well. I give ferris credit for trying to help.

I baught a Scag Tigercat 2 from them two years. So far no issues with the mower.

@rewardlawnmaintenance

5 ай бұрын

That’s awesome. I’m glad it’s going good for you.

And yes you are definitely correct in pointing the finger on the dealer. Horrible service and everything

@rewardlawnmaintenance

Жыл бұрын

I definitely think it’s the dealers fault

Make sure you always record phone calls with dealers and corporate. Have one device recording while you have the conversation on the other device.

I had to leave exmark because of my dealer support here in my area, had to go another route unfortunately

@rewardlawnmaintenance

Жыл бұрын

Unfortunately, it’s extremely hard to find anything in stock. So it’s almost impossible to find dealer support because a good dealer never has anything in stock.

I just got the same mower last fall with a 61” deck. My eyebolt came off but was not missing. Was able to fix it on the spot. Must have not beeen tightened from factory 🤷‍♂️.

@rewardlawnmaintenance

Жыл бұрын

I bought a 52” while this was in the shop. It was lose also

Wow!! What a piss poor business!! Dealer not accepting responsibility. That's pretty messed up on a 15,000 machine. Hopefully the word get around and they loose business !!

@rewardlawnmaintenance

Жыл бұрын

I hope word gets around. Telling me that it broke just sitting in the parking lot is bad business

Should have went to SLE machines on Murfreesboro Dr Nashville. Great selection and good service.

@rewardlawnmaintenance

2 ай бұрын

They didn’t have what I needed.

I bought a new toro lawn aerator this last spring straight from the dealership and went to a job with it and the wheels fell off and no hyd fluid in it and said it was ready for work Broadway total power Englewood co no good stay away bad business

@rewardlawnmaintenance

5 ай бұрын

That’s way worse than what happened to me. That’s absolutely ridiculous

At this point I think your best plan of action is just to order the eye bolt, spring, etc., and fix it yourself ASAP, if you have enough mechanical ability to do that. The cost of those parts can't be that high. Once you have the part numbers, search the internet for price. It's a shame that dealer screwed you like that, but you need to get that mower working again.

@rewardlawnmaintenance

Жыл бұрын

I found a dealer to fix it. The did a temporary fix for me. The spring is back ordered so bad no one sells it. I still need a new tire though, that’s definitely not something I should pay for

Wow. Totally unbelievable. We would have fixed it while you waited if we had just sold it to you, and filed a warranty claim. That's just one way in which we keep customers loyal and have earned the reputation we have. We have noticed that across the board, manufacturers are having assembly issues, seems your unit was a victim. I'm just shocked by how you were treated. Warranty is there for a reason, and it's a factor in buying anything. That's a simple fix, and even if it wasn't warranty we would eat it.

Any big purchase I buy I always look for the dealer with the highest customer service rating. I traveled one hour to buy my Truck literally passing about a dozen dealers just to go to a dealer who had multiple best service awards. I will never ever shop by price, just reputation.

@rewardlawnmaintenance

Жыл бұрын

The Ferris rep told me they are an amazing dealer that’s why I went with them

I had a good experience with Master Mowers in Marietta, Georgia, on an ISX3300, and they delivered it.

@rewardlawnmaintenance

Жыл бұрын

I actually went and picked up a 52” Z3X from them while this was on the shop.

My friend takes his riding tractor in for an oil change they drain the oil out put the new filter on but forgot to put the oil in show the mechanic drives around in the parking lot and it seized up and even breaks the connecting rod in two they don't even call him for several days Stone image lawn mowers blown up he comes in to find out what happened, informing him that engine blow up so the mechanic doesn't tell the boss you forgot to put oil in it! They say it's his fault showing him a brand new engine that they blew up.

@rewardlawnmaintenance

Жыл бұрын

That’s insaine

This is the best reason to deal with a reputable dealer and support your local guy when you can.

@rewardlawnmaintenance

Жыл бұрын

No one local will order anything the one local guy may stop selling ferris

@ozzieosborne7676

Жыл бұрын

@@rewardlawnmaintenance I was a small Bad Boy dealer in a small city and sold them for over 15 years. Great mower, great company. Check them out. Wishing you the best of luck.

The situation sucks fosho. I know you shouldn't have to do this, but getting the part from Ferris and installing it yourself might be the most economical solution as opposed to driving 1-4 hours to drop it off then make same drive to pick it up. Sucks to high hell for sure

@rewardlawnmaintenance

Жыл бұрын

I needed the warranty done so I could get a new tire and blades

I bought an exmark 30" to finish the season but didn't get to use it do to bad weather. The following spring I am trying to get it ready and try to engage the blades. Something came loose while in storage ( not sure how that happened). I left it at the dealer for three weeks. I took it home used it for a week and the belts were loose again. I followed the manual to see how I could tighten and found a mounting bolt missing and and the other bolts loose. I was very unhappy with exmark and the dealership.

@rewardlawnmaintenance

Жыл бұрын

It’s crazy how dealers can be so crappy. It can’t take a trained mechanic that long to go over a mower before they sell it.

This is why you have a back up if you owned this mower for a couple years and it broken down you would be losing said cost regardless, also also the reason you buy locally this 4 hour drive one way each time is pretty dumb Mistake especially when you Could have gone the the closer one as you pointed out. But aside from all that bad judgement you state you can see it in the pictures so you have a time date on them call Ferris which should have been the same day you had this issue and get them fix the machine. Live and learn I’m sure you Won’t make this mistake again. Give them shit! All the best brother!

@rewardlawnmaintenance

Жыл бұрын

Assuming a lot is also a problem. This is my first year in business and no other local dealer would order what I wanted. Come to find out the only local stopped selling equipment this year. I did go buy a second new ferris the week after this happened. My other other mower at the time was a 48” walk behind. Doing several acres a day with that got to be a little hard

This is why you make payments on equipment not pay in full. Call bank put stop on payments till resolved. Simple.

Thanks for the heads up I will not buy a Ferris after seeing your video. Sorry this stuff happens to good hardworking people.

@rewardlawnmaintenance

Жыл бұрын

Ferris is amazing. The dealer is the problem

"Doesn't even have a half-hour on it" The hour meter clearly shows 6/10ths of an hour. How can that be so difficult to understand?

@rewardlawnmaintenance

Жыл бұрын

Yeah that. Thanks.

@airplanedude419

Жыл бұрын

He probably mean HE didn't put a half hour on it. The stealership probably ran the thing for a while to make sure it was working. So technically, he could still be right.

Man that sucks hopefully they made it right replaced everything that was damaged. Thanks for warning everyone

@rewardlawnmaintenance

3 ай бұрын

I had to take it to a different dealer

If Ferris doesn’t care what it’s dealers do I wouldn’t buy a Ferris.

@rewardlawnmaintenance

Жыл бұрын

The Ferris reps are trying to help. I’m in Tennessee and a rep on West Virginia is trying to help.

I'm so glad you made this video ferris will never get ah quarter from me 15000 dollars an they say shid happens an the money 💰 on lawns lost is crazy

@rewardlawnmaintenance

Жыл бұрын

If the dealer did their job they would have caught the issue though

my ferris is700z first time mowing spit the blade and bolt out, dinged the blades up, i think its just the dealers and techs been getting sloppy, Found a dealer local to me tho thats been top tier now, best of luck to you, these are great machines yet, dont let it deter you away from them, finding the right dealer is definitely more important than the machine itself

@rewardlawnmaintenance

Жыл бұрын

Unfortunately I for a decent dealer. Now they are closing lol

I had a dealer (car dealer) giving me the runaround, rude and telling me too bad. ( issue was they failed to pay off the trade in and demanded I make the payments, they held up the paperwork I needed to license the new vehicle until,I payed.) I called the state attorney general and explained what took place. Gave him the names of those at the dealership giving me a hard time. Within 10 days, the dealership owner called me and immediately fixed everything and apologized many times. I also called the bank they use. Bank also told told them to release the paperwork or they would no longer write loans with them), results, issue Immediately resolved.. if you’re in the right don’t take any shit..take action..

@rewardlawnmaintenance

Жыл бұрын

That’s crazy

Hopefully you gots your fixed and back working again tho

@rewardlawnmaintenance

9 ай бұрын

I went and bought a second mowers. This took about a month to fix. Parts were back ordered

I have the Fw15 and the quality of the cut is terrible I was planing to get a 48” but I will never buy a Ferris again

@rewardlawnmaintenance

Ай бұрын

@@dogoargentino1420 I got an FW45. It cuts pretty good

Its hard to believe that this video is still up. They should have helped you so you could take it down but noooooo. The other Ferris dealers are dumb not to help you because they could get a new customer by helping. Now if you bought anther mower from the low ball dealer then they should not help you. Bad business causes financial difficulty. It would be easier to do the right thing than this. There will be a going out of business sale soon.

i agree. ferris head office will lose their shit on this dealer. what a load of crap. they didnt even pdi this unit

@rewardlawnmaintenance

Жыл бұрын

I talked to a few reps and they made a few calls. I just took it back to get fixed under warranty. Let’s see how the new dealer does.

Man thats tough. There are so many scummy dealerships and they probably made a killing yet cant even look out for their customers. If they even lose just one sale from this at least theres some karma. Nothing can make up for how badly your business was damaged, but hopefully people will be aware

@rewardlawnmaintenance

Жыл бұрын

Thank you. I hope someone gets help from this.

Since B&S Broke & Scrappem bought them most has went down hill, B&S destroyed the Snapper brand, Snapper built a quality reputation & dealer network for MANY YEARS for B&S to strip it clean and disassemble it

@rewardlawnmaintenance

11 ай бұрын

I didn’t realize b&b was the problem

I have owned Ferris mower since 2019 have gotten great service I love it bought it from a reputable reputabl dealer in and Pineville North Carolina it's not Ferris fault it's the company you done business with when you bought it they just lied to you I would advertise that company as being one not to deal with I would call Ferris and complain about that problem I can imagine you're upset on a $15,000 mower you're more calm about it then I would be good luck.

@rewardlawnmaintenance

Жыл бұрын

I 100% Blame the dealer. Once I talked to a few ferris reps they did everything they could to help me. I do like ferris as a company

I purchased a diesel Ferris several years ago, attempted to put negative feedback on the Ferris webpage. Ferris kept removing the negative review.

@rewardlawnmaintenance

Жыл бұрын

That’s not good. Unfortunately this was the dealers mistake. All the Ferris reps tired to help me as good as they could

The short answer is if you are losing customers and that kind of money, break out the manual parts section, find the part numbers and order the replacement parts. Complaining on here about a bad dealer is fine, but just get back to work ASAP.

@rewardlawnmaintenance

Жыл бұрын

I’ll send you the part number and let me know if you can find it. The dealer ordered it over a month ago. Also. If you are unable to start a job at the exact time the customer wants and they find another person then what?

Use the Ferris dealer locator and find a better dealer. Apparently Ferris is huge in Tennessee and they list 18 dealers within 125 miles of Jacksboro. I would never drive 9 hours round trip for anyone's mower.

@rewardlawnmaintenance

Жыл бұрын

You make a solid point. Call the dealers and I bet you their stock is minimal or zero. No one in Tennessee or not in my area uses Ferris. This is scag country. Or cub cadet. There is a reason I traveled. I’m not that ignorant

@tobylou8

Жыл бұрын

@@rewardlawnmaintenance Well, it being a new machine, this is definitely a warranty issue and I sure wouldn't drive back to where you bought it. Ferris needs to stand behind their product because you got screwed by their dealer.

@rewardlawnmaintenance

Жыл бұрын

@@tobylou8 the part is on back ordered so bad that no one sell it anymore. So I have to wait to get the new tire and all. The dealer did a temporary repair so I can use it for now. A local deal that is

We have Ferris ZX2 52", great mower. At first the mower was down multiple times, but credit to dealer for a loaner. However, every time the dealer touched it something broke or was loose. So we go to dealer to buy a ZX3, nothing in stock and dealer tries to sell us a competitor zero turn for just shy of 20k!!?? The exact same mower other local dealers had a 12 - 13k!!!! We are now looking for a new dealer /brand, sorry Ferris.

@rewardlawnmaintenance

Жыл бұрын

Yeah my local ferris dealer seems to be going out of business so I may have to switch brands myself

@eckdoggie

11 ай бұрын

@@rewardlawnmaintenance just saw your response and watched video again. Is the mower missing chute side rollers on the front of deck?

@rewardlawnmaintenance

11 ай бұрын

@@eckdoggie no. They aren’t supposed to be there.

I just got a scag cheetah 2 and love it also have a turf tiger 2 and an older cheetah and honestly would never buy anything but orange

@rewardlawnmaintenance

Жыл бұрын

From all my research this mower is supposed to be really good on hills. I wanted a stand on so I can fit more on my trailer as well.

HOW do you think they make there money fella ???

@rewardlawnmaintenance

Жыл бұрын

I clearly learned 🤣

Let’s all get on the phone and back this guy up.

@rewardlawnmaintenance

Жыл бұрын

I wish it would happen. I hope they don’t continue to screw people. With parts being hard to get and service departments so backed up it’s no joke

Try your local deal (1 hour away) they may shock you with helping you as I would think the want a NEW customer in the future.

@rewardlawnmaintenance

Жыл бұрын

Ask them to order a mower that you want and see what they say

Buddy Next time buy Exmark or Scag!!!! Cant go wrong with that.. and get a riding mower... way much better! Hooah

@rewardlawnmaintenance

Жыл бұрын

I’ll be honest I love the stand in and the xmark stuff is crazy high priced. I’ll probably go Exmark next

Tip off right away. Dealer leveled the deck. Did you check it before leavin the site? That mower looks like it is designed to fail many attachments, bolts etc. Have been in business 40 years & have had great success with scag. They have a simpler design structure.

@rewardlawnmaintenance

Жыл бұрын

I’ve never seen a ferris frame crack. I’ve seen a lot of cracked scag frames this year

@mikeperry1620

Жыл бұрын

@@rewardlawnmaintenance Perhaps that is user abuse. It does happen. More than what you might think.

@airplanedude419

Жыл бұрын

@@rewardlawnmaintenance Because Ferris spends much more time sitting behind the dealership waiting for parts. Scag is out there making money. Bound to get more cracks.

Dont you have a warranty?

@rewardlawnmaintenance

Жыл бұрын

Yup. Parts are back ordered

Wow - terrible situation. I'd be livid.

@rewardlawnmaintenance

Жыл бұрын

Yeah took over a month to fix it all

Bulk dealers can sell for less but you gotta pay more for good local service.

@rewardlawnmaintenance

Жыл бұрын

No one local would order the mower I wanted

It looks like it's not only car dealers that can be called "Stealerships".

@rewardlawnmaintenance

Жыл бұрын

My thoughts exactly. Never would have thought mower dealers were as bad

Well, Ferris is like this in my opinion. The dealers do NOT check over mowers like they should. They sell them and figure if there's a problem you'll bring it back so they simply just sell the things and make money. I don't trust a dealer. If you're in business, you're going to have to learn to do most maintenance yourself if you want it done right and on time. Can you get Ferris to send you the part and you install it? Sucks and you shouldn't have to do it, but you will learn in the process and be that much more knowledgeable of the machine you use in business, and gain more self confidence which to me me is worth doing it myself. Not excusing the dealer at all, you are right 100% on them, but they sucked before you bought the mower and probably won't change, so rely on yourself to get it fixed. I would have the dealer pull the part off of one in the showroom if necessary and they or you do the install so you can get back to mowing and stop losing customers. Adapt and overcome.

@rewardlawnmaintenance

11 ай бұрын

Part was on extreme back order

I was stir up a deal with Ferris and I wud order the bolt and spring and maybe a new blade and fix it myself like 30 min and be done with it, not loose two weeks of waiting on shit. Roll on

@rewardlawnmaintenance

Жыл бұрын

It needed a tire also. The spring was not something you can just order. Took a dealer over a month to get

@slowb4lls1

Жыл бұрын

@@rewardlawnmaintenance yea but it’s still run able just fine if you fix that deck sitting crooked and by that time you can stir up enough shit with Ferris corporate or the regional manager who’s prolly actually your best bet honestly. So to keep you from being dead in the water, with a badass new mower but with a quirk, I wud get it back mowing with little effort and make Ferris pay ya for a tire and install and get you a gift card or something for the bullshit. But you going 8hr Round trip is out the question, hopefully you get it sorted out bossman. I run both Ferris and exmark mowers and lucky have had decent luck but at times I’ve had to fix my own little shit that happens cause same thing are running behind or not a priority or whatever

@rewardlawnmaintenance

Жыл бұрын

@@slowb4lls1 what kind of walk behind are you running?

@slowb4lls1

Жыл бұрын

@@rewardlawnmaintenance just seeing this. I don’t run a walk behind much, timemaster if I have something crazy. I mostly honestly run my Ferris SRS Z1 36” stander…..i grabbed it so I DONT have to run a walk behind anymore lol. I have a ton of smaller lawns with gates so I scooped the baby stander and it cuts amazing and does like 10 or so mph ground speed so even on slightly bigger lawns I don’t even pull my 48” exmark off the trailer I just jam on it with the Ferris and seems to be working out 🏋️‍♂️ Amazing for the last two years or so

@rewardlawnmaintenance

Жыл бұрын

@@slowb4lls1 I am in Tennessee with a ton of hills. I absolutely have to have a walk behind.

Make them take it back for full refund and get a Toro. Sue if necessary, you would win hands down. Sorrow for all the BS you are having to go through. Get well soon!

@rewardlawnmaintenance

11 ай бұрын

Thank you

I couldn't get myself to buy equipment from a dealer far away. I know you have to do it when you have no other options. The company should be able to help you somehow. 15 thousand dollars is too much for me to spend. I got a 34 inch Hustler Super S. Kansas makes them. I'm in Kansas. 5 thousand dollars no interest is a great deal couldn't resist. Best of luck. Keep us informed. Wish I could help you. .

@rewardlawnmaintenance

Жыл бұрын

Oh I know driving that far was not something I wanted to do

Any follow up to this story? Did the Ferris MFG take care of you?

Why 4 hours away?

@rewardlawnmaintenance

Жыл бұрын

No dealers in my area would order anything for me

Bossman did you ever get this crap handled with Ferris bro? I know we had talked about it and I told ya I was bout to order mine then. I got mine now and love it. That’s crappy them guys wouldn’t hook ya up

@rewardlawnmaintenance

5 ай бұрын

It took a few months and a localish dealer to get it all worked out. The dealer that sold it to me didn’t ever help

@bladesofglorylawns

5 ай бұрын

@@rewardlawnmaintenance good stuff man glad to hear ya got it all handled, cause those machines are beastttt

Sorry too hear about this plz up date on this situation

@rewardlawnmaintenance

Жыл бұрын

It took about a month and a half but a few ferris reps and a local deal took care of me. Ferris did try to fix what the dealer messed up.

You did contact Ferris directly right.

@rewardlawnmaintenance

Жыл бұрын

I spoke with a few reps

@65bug519

Жыл бұрын

@@rewardlawnmaintenance that is good because the dealers have to meet performance standards in order to be a Ferris dealer and I am surprised that they did not work with the other dealer to get you in right away to maintain good customer relations with you.

I paid $4000 for my Ferris FW15 and the welds on the wheel brackets broke in less than a year. I tried to reweld them but I am by no means a great welder so it has broke again and again since. I contacted Ferris seeing as I am a small lawn care business owner, and to my dismay they said "there is nothing we can do." For a 32" that cost $4000 you would think that they would be able to do something for their customer base, but they don't care. One would also think that a mower of this caliber would yeild more than 1 year of service! This FW15 purchase has tarnished my view of Ferris and dropped them to the bottom of my brand list. I have had better luck with 20 year old John Deere walk behinds with over 1000 hours. Hell, I have had better luck with Cub Cadet and Craftsman!!! There are so many other brands out there, my advice, avoid Ferris like the plague!

@rewardlawnmaintenance

Жыл бұрын

Man I currently run a cub walk behind. The cut isn’t the best but it runs. I’ve seen a lot of scag frames crack also. It’s tough now days

@hustleeveryday5852

Жыл бұрын

@@rewardlawnmaintenance Cub Cadet is breaking into the commercial market, and I am considering trying their commercial line. Which Cub walk behind do you use? Is it their 30" walk behind that works more like a snow blower? If that is the one you are using, I actually used that one for about 3 years when I first started. It was a great little mower that I used the heck out of then sold it for more than what I purchased it for.

Man that’s just awful. What ever happened? Master mower in Marietta Georgia is an absolute awesome dealer that sells Ferris. Wouldn’t have this problem with them

@rewardlawnmaintenance

Жыл бұрын

I bought a 52 Z3X from master while I waited on this . A local dealer did a temporary fix. Took about a month but they got my all hooked up

As soon the dealer told you, he leveled the deck that was a gotcha moment for me. Why would he even need to do that on a brand new piece of equipment? That is done at the factory. With the deck leveling a bolt missing and the tire being torn up, you’ve got way bigger issues than just a bolt missing to level your deck. Trust me ain’t no way in the world that Tire should’ve come in contact with that deck with just a deck leveling bolt missing.

@rewardlawnmaintenance

Жыл бұрын

When you lower the deck to mow and you go over any hills the deck will flex into the tire when the bold is missing. The factory does now level decks very well. I bought a second mower like it from a different dealer. That same bolt was lose.

Lawnmowers shouldn’t have leaf the factory until a complete inspection an test use

@rewardlawnmaintenance

Жыл бұрын

I agree. The dealer should also do an inspection on them as well.

That's why that call them stealerships!

@rewardlawnmaintenance

Жыл бұрын

100%

You had to turn down $700 a week cause you didn’t have a back up mower?

@rewardlawnmaintenance

Жыл бұрын

It’s my first year. The 60” ferris was my first big mower. I have a 48” walk behind cub cadet but no way I can keep up talking that much.

It is the buyers responsibility to look over what there buying before they purchase.

@rewardlawnmaintenance

Жыл бұрын

Ya ya ya. The buy that knows nothing should know everything. I’ll keep that in mind

I really don't understand why you would drive anywhere for such an easy fix? I would've had them send the parts overnight and kept the $500 job. If you're an owner/operator you have to be able to work on your own equipment to save time/$.

@rewardlawnmaintenance

Жыл бұрын

True

Ill never use that dealer. Lets start a boycott. They will learn to help customers

@rewardlawnmaintenance

Жыл бұрын

I hope they’ve learned something. I sent them this video

Product is only as good as the dealer! Sale it & get something else Alot of good mowers to choose from these days

@rewardlawnmaintenance

4 ай бұрын

I love the mower

Why did you drive 4 hours to a far away dealer instead of the one an hour away?

@rewardlawnmaintenance

Жыл бұрын

The close one would not order what I wanted