If a businessman doesn’t stand by their name or quality of work then they shouldn’t be in business. You are the perfect example of why you have been successfully working for over three decades, Tom. Your ethics, commitment, integrity and dedication prove this over and over. It shows that this has been passed to your adult children, too. A truly prosperous family! May you, your family and dedicated work team have a safe and fun Labor Day holiday! 🙏🏻❤️🇺🇸💙🙏🏻

As an electrician I was asked to add a circuit in an old house. I had reservations but drilled up into a top plate on a wall. I hit an old lead waste pipe. Paid the contractor to tear out a bathroom tile and floor to get to the pipe. I lost money on that job and didn’t go to the insurance company.

How you handled the concrete replacement, says a lot about the kind of man you are, and the kind of company you want to run. Proud of you big guy. And as far as the lightning rods around the game court. Dude you are looking out for your grandbabies, no more needs to be said.

You've always made the customer happy. It's what has kept up in business for 35 years. That was a great lighting installation at the sport court. Enjoy those grandkids, they grow up real fast. Stay safe.

@arthurhouston3

10 ай бұрын

He is respondiable carries liability ins. Its cheaper for him this way. He could sue concret co. But they would cut him off.

Concrete with the Hauses is the Best of the Bestest!! Tom, how about you run for the President of the USA? Just imagine what total honesty would produce! Making "problems disappear" respectfully and still caring for your grandchildren. They are Blessed indeed. Thank you for all you represent!!

Sorry you had to tear out and re-pour that section of driveway Tom. Word of mouth can be your best form of advertising or your worst form of advertising. Not just your company but the builder and Thrower all sucked it up and did the right thing. Kudo’s to all of you, well done.

As a person who spent thirty years in the concrete admixture and ready mix industry, I dealt with situations like this more times than I care to think about! The fact that all parties involved shared responsibility is something I rarely, if ever, saw happen! It was always you did this, you didn’t do that, etc. etc. Kudos to your “team” of concrete supplier and builder for stepping up and doing things the “right way”! Where I am we always seem to prefer paying for lawyers and arguing about who’s to blame! Again, kudos to everyone involved! I’m retired now but love to watch your videos. Wish I would have had more people like you to deal with! You’re very knowledgeable about not only construction techniques, but the material (concrete) you use! And your attention to detail is inspiring!

Business is business,you all stepped up, courts make you poor, great video Tom

As a manufacturers rep in the window industry for the last 28 years I’ve seen my share of hiccups. Issues have been in our manufacturing, contractors installation and the wrong product being sold by the the dealer. It’s in everyone’s best interest to work together to solve the problem. Unfortunately, many run away from the issue than confront it quickly and get it handled. You tackling this problem will pay you back many times over in new business because it was the right thing to do for everyone.

I needed to feed an electric service through underground conduit from my cellar to a new garage. I decided to buy all the supplies from a reputable, local business for the best advice & products. After pushing the line for hours we realized we were about 40' short. Bottom line I convinced the business they needed to send out a contractor to pull the line back out and install the correct length. Not about placing blame, Tom. It's about doing the right thing for the customer and stabilizing/enhancing your reputation!

Nobody likes re-do's. Glad you got everything resolved.

First off, props for being honest and showing that you had to fix it. KZreadrs tend to hide the bad and only show the good. Thank you for putting yourself out there. Secondly, ground rods.... unfortunately you're done, but hopefully this helps others. My uncle-in-law is an electrician and he watched me struggle to pound one in for about 10 minutes once (so he knew I would appreciate his lesson). Then he dumped water where the rod enters the ground. Pulled it back out and continued to (for lack of better words lol) thrust it in and out. Over and over. He put the entire 8 foot ground rod in the dirt in about 2 minutes without breaking a sweat and only used his bare hands, and then tapping the last few inches with a claw hammer. When it starts to dry up a little just dump more water in.

Good that everyone held up there hands at not just blaming the contractor that’s what they do here in uk Tom 👍🇬🇧🇬🇧

It seems to me, after watching more than one video clip of you on your channel, that you are a sincere and honest man in your work and do not compromise on the principle of quality in all your work. I appreciate you and respect this in you, and do not care at all. All humans make mistakes, and we are all not free from unintentional mistakes. In the end, we are not angels, we are just humans. I hope that your business is here in my country so that you can do some work for my home. Greetings to you from the Kingdom of Saudi Arabia (Riyadh)

@Concretewiththehauses

7 ай бұрын

Thank you very much for the nice comment

Absolutely. Integrity, humility. God bless.🙏

@Concretewiththehauses

10 ай бұрын

Thanks

You can use a hand tamp the last 2 feet. It’s easier than sledge hammer. Your Grand children are lucky to have you. Keep up the great videos.

A true craftsman stands by his work, great to hear that all concerned pitched in to help make that beautiful project right again. Kudos!

@mikerayner5938

10 ай бұрын

Reputation, reputation. Good job. 👍

you asked. Mississippi Mclane trucking facility circa 2004. 200x1000' truck dock apron. 8" thick, 20' control joint grid, dowel baskets parallel to the dock face. Concrete kept cracking mid panel within days of placement. Sand Clay stone aggregate which is what is local. The wires on the bottom of the dowel backets were not cut and keeping the control cracks at the joints. They ripped out what they did and started new with cut wires and it was perfect. Moral of the story, if you want the concrete to crack at joints dont reinforce the joints area more than the mid slab area. 40 year civil engineer, enjoy your channel.

Being pragmatic is almost always the best solution and it's nobody's fault....just put it all down to experience and life. The premise is that the customer is happy and your reputation is intact. Great job Tom.

Clean fix on something you never expected.

Tom.. Ya can't win 'em all. It happens. It's not about what or why it happened, it's what we do to fix it. All your viewers would know you'd make things good.

Not me, I was only 17 back in 1976. My old man was a master builder. He had a 12 month contract to build a multi $million 3 story house, in the richest real estate street in Australia at the time Jutland Parade Dalkeith here in Western Australia’s capital city Perth. To give you an idea, it was next door to Alan Bond, the home grown multi millionaire who won the Americas Cup with Ben Lexens winged keel yacht. The house was a wedding present for the Bell Brothers concrete moguls daughter. Centrepiece of this architects design was a 3 story curved staircase in off form white concrete. So to create the pure white concrete, the entire concrete plant had to be cleaned out, pressure washed of any trace of grey cement or crushed granit “blue meta” and yellow sand. White beach sand was trucked in for the mix. Crushed Snow White quartz was trucked in for the aggregate. White cement was produced to make the pure white concrete mix for the 3 story pour. Every agitator truck was sand blasted inside the drum back to bare steel, there was not allowed to be one spec of anything Grey or blue metal coloured, it had to be all perfectly white. Old man had every finish carpenter and cabinet maker and shipwright craftsman he could hire to build the form work. All of the dressed pine form work was burned with a butane torch then sandblasted to leave the grain of the form work timber proud, so that the grain pattern would be reverse imaged in the concrete finished surface. Dad ate slept & worked on sight with his trades for 6 weeks, getting the form work perfect, all the rebar tied in place. There wasn’t allowed to be even a cigarette paper width gap between formwork boards. After 6 weeks of preparation the day of the white concrete pour came, and it all went perfect. The grano workers poured it and vibrated it etc and it was perfect and beautiful. After a few days to set up, the removal of the concrete formwork started, and it was perfect. There were zero voids, the grain relief pattern was perfect. There was no contamination to spoil the perfect white concrete 3 story curved staircase. It really was a thing of beauty to behold. It was a Thursday and after a solid 6 weeks everyone was exhausted. To celebrate the great work all the trades had done dad put on a bbq lunch and free beers for all the workers involved on site including several 18 gallon kegs of beer etc, as his way of saying thanks to everyone involved for pulling off a miracle pour. The architect planned to have a professional photographer come in on the Sunday and photograph this staircase for the cover of Australia’s National architecture magazine & there was to be a write up in the magazine about this “miracle white concrete pour, and how the architect designed it and what was involved in the pour etc etc. The architect planned for this to win house of the year award for all of Australia, that year. Anyway the architect and Bell Bros Daughter for whom the house was being built as her wedding present arrived to view the centrepiece of the house 3 story curved white off form concrete staircase prior to the photographer coming for the magazine shoot on the Sunday. She walked in through the double entrance doors, stood still looking it all up and down - and said “Ohh No, this will never do, I couldn’t possibly live with that!” So the photo shoot was called off, the grano workers were all back on the Monday with jackhammers and had to remove a full inch of white concrete off every surface. She chartered a jet and had 80 tonnes of pink marble flown in from Italy and the white staircase was coated on every face with inch thick Italian marble. It was the most hideous gaudy thing you’ve ever seen. The architect refused to have it filmed and the house was never entered in the “best house in Australia architecture magazine competition. Never work for people with too much money Tom. 🙄 The old man retired and never built another house after that one. He had been building for 34 years at that point. It literally broke him. She literally was “the client from hell”. Who can top that one? 😜🙄😂😂

@Concretewiththehauses

10 ай бұрын

You definitely have me beat

Could you explain air ratio in a future video, and let use know what concrete mixes you use on your projects, and just do a brief explanation of what they are, and why you use that particular mix for that purpose, if that makes sense.

@Outd00rFishing

7 ай бұрын

I would like to know about the air-ratios. Is this a northern climate thing? Freeze-thaw? I've seen similar concrete failing in a full neighborhood up here in WA state and heard from a concrete guy that said that it was a bad mix. The concrete failing looks exactly like what he shows in the video, not too deep and consistent to the upper 1/4" of surface... definitely not from deicer because all the sidewalks and driveways are similar, and like Steve describes, the concrete doesn't necessarily crumble from being weak. Steve please post or talk about the correct ratios needed, is it just the air or just a bad mix of materials?

great job fixing the defective 'crete !!! Tom, Mike Morgan talked to a guy who makes those saws that hang from helicopters, at one of his videos shot at a wood show, Paul Bunyan, or one of the others ??? don't remember which one.... the one he had at the show, was about 7 or 8 round spinning blades, that hung vertically below a copter.....amazing that those guys can do that kind of flying / trimming !!!! (that is the kind of thing that PREVENTS forest fires, caused by power lines SPARKING on limbs !!!!)

That’s why you come highly recommended. Always very professional.

I think Mike and Melissa has some footage of the helicopter trimming in one of their videos Tom. It's an awesome machine.

Tom your the kind of contractor I like to do business with you a awesome man.

Shows your professional business attitude. Only question why didn't you dowel back into existing pour?

You are the consummate professional contractor who takes pride in his work. Great job.

This is how grown men handle problems ! It's just the facts

Kudos to a real stand up guy!

If only all business owners thought this way. ❤ seeing Papaw playing ball with the grandkids !!!!

It shows what a great contractor you are! Hats off to you and Jim for those lights

Nice to see everyone standing behind their work

Great positive outlook on solving an issue. Keep the positive outlook and not dwelling on blame, focus on getting it fixed. Well done Tom.

Ever try a 1/2" hammer drill for driving grounding rods?? Works slick!! I bet the kids love these lights. Those puppies a BRIGHT!!! Nice job😃😃

Tom, CCT = “correlated color temperature” measured in the Kelvin units. 5000k is rather neutral and good for that application. Those are sweet looking lights and you did good with the installation, as I would expect from you!

@Concretewiththehauses

10 ай бұрын

Thank you very much

Just watched your video redoing a section of concrete. I love your integrity of not putting the blame on everyone else. I’m sure you slept well at night

Get you some spring loaded ramps bro!

Great Video! Thank you

Awesome video. Thank you.

Great video as always and may I say an honourable work ethic. Cheers 🍻

I remember this job. Great redo! 👍👍👍

Thanks for your example!

Great video way to stand behind your work tom well done👍🏻🇺🇸

Love the videos Tom Nothing better then a standup business owner

Simply professionally done, like always you doing the right thing

Fantastic video! Both concrete and grandkids!

Good job guys

hey guys, my name is Paul, i live in ne PA. im a retired mixer driver with 33 years in nyc. i worked for the biggest company in ny. over 350 mixers. you should invest in an air pot and test any questionable load. too much air or low air will screw you up every time ! and don't be afraid to sent it back to the plant.

you have a great company you are a great man

You made it right ❤I know I would appreciate that effort

This just shows people what kind of a good man and company you run. Great job.

Good morning from Pleasant Hills, PA. It’s great that you and your team stand behind your work. Hope you and your family have a great Labor Day weekend. 🇺🇸

Good job, Tom!

Sometimes these things happen. However a good business will factor these situations into their operations. Your reputation matters so much more, and it is the right thing to do.

Hauses and company, You people are stand up company with quality work. Everyone who ever needed concrete work would love to have you do it or certainly workers with a team like yours. Keep up the good work and the videos. John in Missouri valley Iowa

You guys stand by your work and that’s why your where you’re at today! Great job! By the way Tom, I believe ODWM has a short video on the tree trimming helicopter, pretty cool! Great job on the lights, they work great it looks like! ✌🏼❤️🙏🏼

Tom...... The best company slogan I've heard which I also believe you're trying to say. "A happy customer is a repeat customer.. Break even when we need to and take a loss when we have to. Either way, our promise to our customers is to provide the same level quality of service and craftsmanship of our work regardless of our bottomline."

Tom you are professional and definitely a gentleman with a great crew.

Tommy's place is coming along nicely. Smart for him to build stuff for the boys. They'll want to hang there and hopefully stay out of trouble.

Way more sensible than litigation. You lost a day and a bit. Concrete company had to make a discounted couple of batches I aasume. Customer forgives everyone. The first few hours with a lawyer would have cost all that and this would drag on for months. Good approach 😊

@Concretewiththehauses

10 ай бұрын

You’re right

Nice repair Tom…your integrity speaks volume! There is no doubt about it…crap happens, it’s all about how you choose to deal with it! You set a great example for your trade!! Thanks for sharing!

I demo 4 so far im sure will not be the last one, keep the Good work.

I agree, leave the court/attorneys out of it. Everyone involved split the costs and it's better for all.

Your crew top notch the best ever if you were in my area you would be working at my house.

GOOOOOOOOD MAAAAAAAAWNIN & HAPPY LABOR DAY EVERYONE!!!…Tom you’re a stand up guy & a true professional. Thanks for your honesty. You didn’t have to show us/post any of that do over project. Love the sports court all Lit up. Those kids have it made. No excuse for staying inside (like most kids these days) playing video games all day & night. Catch y’all on the next one Have a Day!!

Great to see contractors and suppliers working together to fix a problem and take care of the customer. So many time there is too much finger pointing and name blaming that it just leaves a bad taste in everyone's mouth. Great cooperation with all involved. You remembered you still need a good working relationship with everyone. All involved are reputable contractors and suppliers.

Hard work and lots of fun.

100% agree with you on these Super bright LED lights, I have their products in all of my 4 out buildings on the front and rear decks, and in my car port, plus on the front of the garage to light up the pool area. best lights out there. IMHO..

Standing by your work speaks loud about who you and Concrete with the Hauses are Tom . Things happen. 👍🏻👍🏻

I have hauled concrete for around 40 years, and I have heard and seen it all. But I must say that you're one of the best I have seen. Here in Iowa we need the air-entraining but some ot these so-called contractors didn't want it in their concrete and yes it ended up looking like what you had. I could write a book on stupid contractors and farmers on how to mess up a concrete pour.... I love watching you and your crew go about the pours you do and I hope more people watch and see that all goes on in concrete work!!

I love an honorable man!

About 30 years ago we poured 200 feet of side walk. The bosses wife had his truck with all the finishing tools in it. We had it all poured out waiting on her but she didn't feel well and went home for a nap, I think you know the rest. You guys always try your best to do it right. A pleasure to watch a team of professionals work.

I really appreciate your work ethic and expertise! I'm a 47 year Construction Inspector, mostly public works, and you always hate it when things go south. It's always been, 1st question, " where was the Inspector".You know it's the contractor's responsibility, but it still takes it's toll on you. It's always great when common sense, logic and professionals work together. If I ever get to Pennsylvania , I've got on dilly of a concrete issue, to share when I was first starting out. Keep on troweling!

I personally agree with the distribution of responsibility and it's just good business. We've all have had a section go bad. Sometimes it just happens as rare as that is.

Greg from northern Michigan. I agree. Fix the problem, not the blame, and move forward. Life is too short to dwell on the causes.

Love watching your work. And neat lighting on the court.

@Concretewiththehauses

10 ай бұрын

Thank you very much

Tom, your friend Mike Morgan had the helicopter trimming the trees a while ago and great job on the redoing the driveway as I would have expected and looks like a great court for all the games

Great job an handling the redo. My dad always said that an honest man will always end up better in the end than a shister. Just a suggestion, I use my Bosch electric demo hammer without a point to drive ground rods. Works like a charm. Have a blessed day.

Solving the problem is all the customer cares about. Winning the battle and losing the war, everyone looses. We all put our pants on one leg at a time.

What matters is that you made it right with the home owner and the Hyperlites look great!

Gday hausey ,we had problem the same as your crete ,we found batch had overdoes of bycol, cheers

Tom, thank you for being the man you are Also, for bringing your children and grandchildren up that way

Refreshing to hear you resolve an unwelcome problem in a professional manner. The entire world would be a better place if all suppliers/manufacturers reacted in this way to legitimate customer claims. I believe in the long run it only reinforces your good reputation and long-term business stability. You stand behind your product & your work.

Great customer service. I had a floor in my garage flash on a very warm day in South Dakota. The heat of hydration was just too high. The contractor made good as you did. The concrete had cement from the SD State cement plant. I never let my friend at the plant live this event down.

It happens to all of us one time another. Looking after the client is the most important thing to do. From that you will get more referrals in the end

You guys are first class +.

Hey Tom good on you for making it right and not blaming ANYONE else for the bad concrete taking responsibility is a ethical way to go and preserve your reputation. Those lights are AWESOME!!! If I may suggest a hammer drill to drive grounding rods in. Thanks for your video. Ed in Partlow Virginia.

CCT is related to the color temperature of the light (K is Kelvin) -- basically determines how yellow/white/blue the light is. Thanks for sharing the tear out job, and admitting that not everything goes perfectly !

thanks for showing when their is a problem.and how great you all handled it.what did you mean about the air in it?those lights look amazing what size court is that

Job Well Done Tom......

Your willingness to stand behind your work is a great quality to have. Youi are a very good business man and it shows in everything you do. A great job on the recreation court. Keep up tje great work!!!

@Concretewiththehauses

10 ай бұрын

Thanks

Failing is unavoidable. We are humans. The most important thing is how we handle failures. Blaming, anger, self loathing. None of these are constructive. You handled the situation perfectly, with dignity and integrity. My respect to you.

Love your videos! For the ground rods, they make attachments for an impact hammers, and hammer drills. CCT=Correlated Color Temperature it's the color of the light. 5000k is "daylight" approximation.

Hello Tom I feel for you.I pulled out a stamped cobble patio cause I was off on the grout lines,repoured it. Costly mistake.

Your a good man Tom, this is not at all how my experience went with my concrete work, I pretty much got told well that’s to bad we’re not responsible after it hits the ground. Keep up the good work. 👍👍

Nice fix Tom. Customer service will always be your friend. It speaks volumes on your company. Can you elaborate on what was the issue with the mix? Not enough air? I don't understand. Greetings from that Old Jarhead in WNC.

We Are All Human, Subject To Mistakes. Keep On With The Vibes Of Doing Great Work Dude. Happy Labor Day 🎉

You are a good man, Tom! Way to own it! Love the kids playing! Tom’s house turned out nice! Hugs!

@Concretewiththehauses

10 ай бұрын

He has really worked hard on it