This is why you need to take photos of what you sent them, so if they scam you, then you can take them to court.

Same happened to me. 11-month iPhone 13 Pro. Cased in an Otterbox Strada Folio case and screen protected since day one. Initially offered £635 but was offered £420 due to a damaged screen. The screen was not damaged when I sent it in and I even re-packaged it to look like new. Not even the charger cable had been used. The returned iPhone arrived today but with a damaged screen and no Lightning cable. I have a reputation for looking after my stuff and now I'm left with a phone which I'm going to get far less than what it was worth just a week ago. I'm so angry and unhappy. Not sure what to do now.

Hello There, I am sorry to hear this dreadful experience that you had from Music Magpie, it sounds a bit strange and slightly unlawful, I am not sure about their morals, something doesn't seem right, but at least you got a possitive result from it. Cheers Peter :)

If they hadn’t have come back to you with the ‘admission’, I would not have let it drop. I would have challenged them on the word accessory. You are right though, it was the power of you tube and Twitter that helped resolve it though. £70 for a cable! Note to self: NEVER use Music Magpie again!

Wow, that’s so strange. It’s not even excusable, putting the original wires in the box isn’t hard

Wow!!!

You are 100 % correct, I had this bad experience with them ironically.

Its an "unfair term ins consumer contracts" You can sue

As a general rule of thumb in regards to Phones they usually only request you send the phone only, however with consoles then obviously they need the power and HDMI. You should always photograph your parcel before closing the box and advise music magpie that you have a photographic inventory of what you have sent and that the items are not classed as Accessories so should be returned if you choose to reject their offer, only after you have a confirming email from them you should choose to send the device or not. I accept that not everyone will be motivated to do that because primarily its about about a money transaction. So, my advice is, do the work beforehand to ensure a smoother outcome.

Daylight robbery, disgusting practices !

i got a S20+ from music magpie on amazon uk, its supposedly refurbished for £320 unlocked, the phone its self is perfect it looks like new you cant tell no scratches imei number is clean i love it i cant put it down, however they also supplied an excuse of a charger usb c to usb c i cant plug it in anything i may as well not even have a charger just the phone for 320 big ones abit much without a charger i feel, i bought another charger which i can use, the phone is fantastic.

They have just done the exact same to me with my Samsung tablet. Claimed it was rooted (it wasn't!) and offered me £6.50! I opted for return. It has come back to me minus the charger and cable. I emailed them and received the exact same reply as you did. My tablet has also been returned with scratches on the screen which were not there when I sent it.

If you had the original box for the xbox one x, they would know what comes in the box, the play and charge kit is a accessory that is sold separately.

Exact same thing. My partner Sent an ipad with new cables from her new ipad purchase. Refused their offer as they claimed bent device which is rubbish to start with. Received the returned item yeserday minus cable & plug. Seeing its Apple, not cheapest for cables. It is theft at the end of they day

Me being stupid ordered 2 cd without seeing the reviews it's been 4 days after the estimated delivery date and if they do come I will never order from them again even tho they're cheap I just can't take the risk

Still very untrusting of Music Magbye 🤭

I was going to go to my local ASDA tomorrow to use the kiosk to sell my old phone - i think im going to steer clear now

what l am worried about is l have send my ipad in military style protective case to make sure it arrive in safe condition as it was! and the technician forced it to take it of and left a finger/pressure mark on it and water damage ????????????? wtf is that all about?????? never again!!!!!!!!!!!!

And not once did thay say they would send your cables back

Thank you so much for this video, I was about to send in my iPhone 13 in immaculate condition, now ill sell it else where as I don't want them taking the box to sell other items they have without the box, this should not be allowed, it's actually criminal if you ask me, I really hope you gave a Google review for them, as I only see positive ones online