Just back from 2 weeks on the Virtuosa. Between Southampton Port and my Cabin door a wheel was torn off my main suitcase, this also left a gaping hole in it. Customer services were awful, initially offering £50 on board credit. When I turned it down the Woman I spoke to crossed her arms, sucked on her teeth and called a supervisor. Eventually got £80 on board credit and was told I would have to get off at a Port of call and buy a new suitcase at my expense [97 Euros]. No offer of recompense, not even an apology. Worst CS I have ever come across from any Company I have ever dealt with. Had intended to take advantage of onboard discount and book my next Cruise with them, needless to say I didn't. MSC are the Ryan Air of the Seas. Next Cruise will be with P&O. Would rather pay a bit extra than have them take the pi$$ again. This was my Second Cruise with MSC, doubt there will be a Third.

Excellent and interesting video!

Your day in Cherbourg was like our day in Hamburg (Cunard cruise) last Feb… closed! Towns that depend on cruise ship tourists do open when a ship is in port, but I guess for cities like Cherbourg and Hamburg it’s not worth it.

@MatthewMattocks1

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Couldn’t agree more. We hope you enjoyed the rest of your trip though.

Knowledge of crew about vegan options is not good.

@thatemptynestlife1

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No. They thought it meant gluten free!!

Stay at home then