Vitaluccio Bellano, managing director of the trendy restaurant Picnic in Augsburg, has relied on Vectron POS systems and myVectron Cloud solutions since the Picnic opened 9 years ago, based on very good experiences in previous establishments. Six months ago, he introduced the POS M4 Pay at Picnic in addition to the stationary checkouts, as he has learnt from experience: ‘Ultimately, customers want good service, they want to be served quickly.’ This also includes payment processes that are often not optimally organised. ‘Customers often wait up to 20 minutes because the EC machines are on the move, other waiters are busy with the machines and you're constantly searching for the machines.’ As a waiter at Picnic, Valtentin Szantho can only support this assessment. He is happy to be able to pay customers directly at their table with the M4 Pay - without having to search for the EC terminal first. He is also impressed by the operation of M4 Pay: ‘I can simply swipe to increase or decrease the number of items during the ordering process, for example. Even billing with voucher cards from the BonVito customer loyalty system, which is also used, has become totally simple: ‘Simply scan in - and the payment process is complete.’
In addition to M4 Pay, myVectron Selfordering is now also used in Picnic. ‘Selfordering,’ Vitaluccio explains, is a system ‘where the customer can order at the table themselves.’ They no longer have to wait to be served, but scan the QR code displayed at the table with their mobile phone, select their drinks and food and send the order directly. And - and this is important to Vitaluccio - the menus displayed on the mobile phone are directly linked to the item master of the cash register, so they always show all changes to the food and prices directly. When the order is received, it is displayed on the cash register as if the waiter had taken the order personally and the food and drinks can be delivered directly to the table by the service team, just as the guests are used to. At Picnic, it is estimated that the self-ordering system will increase sales by 15% and Vitaluccio Bellano is certain: ‘Life punishes those who sleep through innovation.’
-----------------------------------------------------------------------------------------------------------------------------------------------------
GB /GB / FR / ES / IT / GR / TR / NL / CZ /
-----------------------------------------------------------------------------------------------------------------------------------------------------
Subtitles Subtitles in English are available via the cogwheel icon on the right below the video window.
Sous-titres en français disponibles via l'icône en forme d'engrenage à droite sous la fenêtre vidéo.
Subtítulos en español disponibles a través del icono del engranaje situado a la derecha, debajo de la ventana de vídeo.
Sottotitoli in italiano disponibili tramite l'icona della ruota dentata a destra sotto la finestra del video.
Οι ελληνικοί υπότιτλοι είναι διαθέσιμοι μέσω του εικονιδίου με τον οδοντωτό τροχό στα δεξιά κάτω από το παράθυρο του βίντεο.
Türkçe altyazılara video penceresinin sağ altındaki dişli çark simgesinden ulaşabilirsiniz.
Ondertitels in het Niederländisch beschikbaar via het tandwielpictogram rechts onder het videovenster.
Titulky v češtině jsou k dispozici prostřednictvím ikony ozubeného kolečka vpravo pod oknem videa.