Mentor CSA Consults - Managing An Angry Patient
An example CSA|OSCE Consultation undertaken by Dr Nigel Giam
MENTOR MRCGP : RESOURCES FOR RCA | CSA PREPARATION BY DR NIGEL GIAM.
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Dr Giam is the lead GP Training Programme Director for the St Marys GPVTS, Course Director for Mentor MRCGP since 2008.
Accredited AKT | RCA Trainer HEE London | ARCP Chair
He has been teaching GPSTs for the MRCGP since 2002.
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Пікірлер: 39
Excellent way of dealing with an angry patient/relative. 10/10
seriously , this simulation is extremely real , I salute the one who acted like a parent , and also the doctor resembles best example of conflict resolution .
@MentorMRCGP_AKT_RCA_SCA
2 жыл бұрын
thank you. much appreciated.
This was a difficult situation and look very well… It was so realistic I almost be believed they were not actors
I was comforted just by watching this great approach the doctor had. Great actors. Great job. Thank you
@MentorMRCGP_AKT_RCA_SCA
3 жыл бұрын
Glad you enjoyed it!
Great video, perfect for OSCE practice
Dr Giam is so amazing!!
Thank you, this is so good!
So good!! I have been looking for this kind of video
Looks real consultation, amazing doctor and simulator
very good...
Fantastic
very good!
so so well done!
great video and demonstration of how to handle a difficult situation, thank you
@MentorMRCGP_AKT_RCA_SCA
3 жыл бұрын
Glad it was helpful!
O M G, I became emotional.
Next level communication skills 👍
@MentorMRCGP_AKT_RCA_SCA
3 жыл бұрын
Thank you
2021: Getting anxious due to lack of distancing lol. Very good though!
@MentorMRCGP_AKT_RCA_SCA
3 жыл бұрын
Thank you
This was so so helpful and realistic. Thankyou!
@MentorMRCGP_AKT_RCA_SCA
3 жыл бұрын
Glad it was helpful!
so good
Really good video ! a promising realistic setting. keep it up
@MentorMRCGP_AKT_RCA_SCA
4 жыл бұрын
Glad you liked it!
Very well done!
@MentorMRCGP_AKT_RCA_SCA
2 жыл бұрын
Glad you liked it!
Great actor . well done 👍👍
@MentorMRCGP_AKT_RCA_SCA
Жыл бұрын
Many thanks!
This is awesome
As a Student in Australia Srudying Mental Health and AOD counselling this was so well explained , ftom start to finished. I actually believed it was real such good acting. The Dr was clear and what could have esculated was de esculated and the father was explained of policy,procedure and the complaints handling. The honesty where he said Dr Smith was a good Dr I thought about it. It could have been an ethical dillimma ? If Dr Smith didn't carry out correct procedure then how do two collegues get along. Reallyy well done and informative.
@MentorMRCGP_AKT_RCA_SCA
Жыл бұрын
Thank you very much. It's a valid comment with regards to when we pass opinion of our colleagues onto patients. Ultimately it is about supporting both our collegaues and patients in equal measure.
I wish I god as him
Cant we say after the patient is calmed down that not every sore throat need antibiotics and we really cant predict when a sorethroat might lead to meningitis
@MentorMRCGP_AKT_RCA_SCA
Жыл бұрын
It is not in what you say, but how you say it. Will it be recieved by the patient or will it inflame the situation even further. Put yourself in the patient's shoes and think about how you would receive the message.