John, you gave me the gift of FORD 15 years ago - thank you. What a difference between "being nice" and to "GIVE MORE" in each relationship!

@johndijulius3372

6 жыл бұрын

Thank you Jack!

I am putting “Give More” on my wall at work. Great message and words to live by.

Our intent should be to leave the people we come into contact with feeling better then before they ran into us. John's right our people skills our completely lacking - it's up to us to work on that. To make a difference.

@johndijulius3372

6 жыл бұрын

Thanks Alaina!

Brilliant, as always! "All we want is to feel important"--well said.

@johndijulius3372

6 жыл бұрын

Thanks Jeanine!

Following your lead John, we have been doing FORD for nearly 2 years and as a company have amazing stories. Thanks for your leadership!

@johndijulius3372

6 жыл бұрын

Thanks!!!

Love FORD!! It really helps you focus on THEM and breaks me out of my comfort zone. Great job!!

@johndijulius3372

6 жыл бұрын

Thanks!

The happiest people have the most meaningful relationships! Same with employees! The happiest employees have meaningful relationships with their co workers and their managers. We love to use FORD information on our employees. This is the BEST way to celebrate and really WOW them. I am excited to use this Ted talk in future training!

@johndijulius3372

6 жыл бұрын

Thank you Brittni!

Great stuff here! So beneficial to hold meaningful conversations and take in everything the other person is saying. People always tell you what they want.

Awesome message John!! So useful everyday.

Great talk John! Thanks for the reminder.

Very informative and thought provoking. Thank you for this gift.

Great as always. Will definitely have my whole staff watch it.

Great skills on how to break out of our transactional interactions and genuinely get to know people. Connection is everything!

@johndijulius3372

6 жыл бұрын

Thanks!

listen with the intent of understanding! Great presentation - thanks!

Your best yet John! Wisdom and truth in building relationships. No one knows the topic better than you.

@johndijulius3372

6 жыл бұрын

Thank you!

GREAT JOB JOHN. I know first hand that you have either taught your children this skill or else they have a natural ability and charisma. It has been my experience that anyone who meets Johnni especially is instantly a fan! I've only met Bo twice and Cal once I think, but they are all easy to build rapport with. Somebody has done a great job...GREAT KIDS!!

@johndijulius3372

6 жыл бұрын

Thanks Scott, that is the highest compliment I can ever receive.

Wow! Always interesting. One of the best so far.

Powerful and easy tool anyone can use! Cannot wait to share with my team!

FORD- a simple and brilliant system to support us to be better humans.

@johndijulius3372

6 жыл бұрын

Thanks Candice

John, beautiful ideas. Thank you for the reminder to keep my focus today and enjoy the people with which I get to experience today. Love FORD!

@johndijulius3372

6 жыл бұрын

Thanks Nicki

Love what you do John. I have been using your material to educate my team for a few years now. Would recommend it very highly if you want to be serious about customer experience in your business.

@johndijulius3372

6 жыл бұрын

Thank you!

FORD is a great concept!!! I've been using it in every aspect in my life for years! Incredible TED Talk!!

Thanks John, as always you give such great things to ponder and practice.

@johndijulius3372

6 жыл бұрын

Thanks Mike!

FORD has been a great way for me to connect more deeply with people and has been a wonderful teaching tool to help our team engage at work. Our team uses FORD every day to engage our patients, build relationships with them and is the basis for daily above and beyond actions. Awesome talk as always John!

@johndijulius3372

6 жыл бұрын

Thanks Allissa!

You Nailed it!!! Meaningful, Motivational, and Immediately Actionable. Wow!!!

@johndijulius3372

6 жыл бұрын

Thanks Arnie!

I have enjoyed your books, and I enjoyed the message of your TEDx talk. Thank you, Mr. DiJulius, for reminding so many of the importance of simple human interaction.

@johndijulius3372

6 жыл бұрын

Thanks Matthew!

Thanks for the straight-forward, actionable suggestions to build better relationships!

@johndijulius3372

6 жыл бұрын

Thanks Krissy!

Incredible concept/idea!!! Already started using it successfully!!

John, you've nailed it again. Clear, concise, insightful, and funny. Well done, sir.

@johndijulius3372

6 жыл бұрын

Thank you David!

Great job, John!!! Love FORD!! It's so awesome watching you do a TED Talk!

@johndijulius3372

6 жыл бұрын

Thanks Carol!

Great message and awesome life lesson to pass on to your kids!

@johndijulius3372

6 жыл бұрын

Thanks Derek

Simply excellent thoughts from a man who always "gives more".

@johndijulius3372

6 жыл бұрын

Thank you Jeff!

Profoundly insightful! Thank you.

@johndijulius3372

6 жыл бұрын

Thank you Tanya

Thank you John for sharing your inspiring message about building instant relationships. We use FORD everyday to improve our patient’s experience!

@johndijulius3372

6 жыл бұрын

Thanks Terry!

John is amazing and his words always inspire me and my team

@johndijulius3372

6 жыл бұрын

Thanks Kitty!

Great message John...very valuable for everyone, and FORD can be applied anytime to create instant connection.

@johndijulius3372

6 жыл бұрын

Thanks Jay!

I loved this talk John. Clear, concise and with a fantastic message. I am going to include it as part of our curriculum in developing Customer Experience Skills at Star Service. It's great to see you again in action. Julian Jordan :)

@johndijulius3372

6 жыл бұрын

Thanks Julian!

Epic. Thanks so much!

I am working with my team to help us all become more "others-focused", and FORD has become our most effective and impactful means of building relationships with our Clients. Thank you for consistently delivering relevant and meaningful methodologies to help us set ourselves apart from "the other guys".

@johndijulius3372

6 жыл бұрын

Thanks Barbara!

I love how you created the FORD acronym to make this easy to remember. Wonderful stuff, looking forward to seeing you speak at the Customer Service Leadership Summit in Edmonton this fall!

@johndijulius3372

6 жыл бұрын

Thanks Jeff, me too!

Outstanding presentation as always John. Thank you for lesson!

@johndijulius3372

6 жыл бұрын

Thanks Kevin!

Ability to build instant rapport with others is the most important and coveted ability. Every single one has a sign above their heads that says "make me feel important".Happiest people is the one with the most meaningful relationships. People don't listen with the intent of understanding, people listen with the intent of replying. If we want to make a connection our goal must on having the other person leave feeling better for having interacted with us by putting the majority of the focus on them when we are not anxious to tell our story and we could be present with someone thats when the magic happens. The greatest gift you can give anyone is the gift of your attention FORD Family Occupation Recreation Dreams ALWAYS GIVE MORE in every relationship

Great talk!! Powerful and motivational!

@johndijulius3372

6 жыл бұрын

Thanks Pat

Awesome stuff, really enjoyed it!

@johndijulius3372

6 жыл бұрын

Thanks!

Great job John! The FORD idea is great!

@johndijulius3372

6 жыл бұрын

Thanks Abraham!

This deserves more views!

Wow! Customer Service with FORD is actionable immediately! Always learning more and more from John with new ideas and thoughts. Thank you!

@johndijulius3372

6 жыл бұрын

Thanks Priscilla

Easy yet brilliant tips to make connections; so important in today's fast-paced, tech driven world. FORD could be practiced by anyone from children to executives! Great ideas and stories!

Adding the FORD idea as a daily mantra to my conversations.

@johndijulius3372

6 жыл бұрын

Thanks Ryan

Awesome stuff here John! Looking forward to having you on the CXChronicles Podcast in the coming weeks -- talk soon! -Adrian

Viva la revolucion!!! So true, so valid and it works and in today's day and age when personal interaction is begin reduced more and more, knowing someone and then them experiencing someone caring enough to remember something from their FORD is invaluable.

@johndijulius3372

6 жыл бұрын

Thanks Tom!

FORD. I love it!

Family, occupation, recreation, dreams

I am adding this TED Talk to my required customer service training.

@johndijulius3372

6 жыл бұрын

Thanks Kandee!

So true!!

@johndijulius3372

6 жыл бұрын

Thanks Nicole!

Ford - family , occupation , recreation, dreams

@LoveCoachForWomen

2 жыл бұрын

Thank you 💫

giving attention and giving importance. Family occupation, recreation dreams. Give more

Powerful

why so few views on a such great video ???

How do you ask about someone’s FORD? You say “are you married”? Please does anyone have any tips for this

👏🏾👏🏾👏🏾👏🏾

Anyone else have the F and the D part of FORD to talk about, but not the O or the R? I have family and dreams, just out of work and don't have any hobbies to talk about. I am seriously boring to talk to. :\

Why is the place dark? Or it is my eyes

Rapport isn't if you remember them, it's if they remember you

@user-mwreixqw

3 жыл бұрын

True

Why i don't know but I can't find friends who are like me.😭😭I can sacrifice for my frnd.but they will nevermcaise I have no frnd like this

@samraizch1137

3 жыл бұрын

Have you got any friends now?

@arifafahmida4045

3 жыл бұрын

@@samraizch1137 No.. I can treat them better do anything for them.. but they are not like this

Yemen

This feels very labor intensive, but I guess if you want better people skills it makes sense you have to apply more effort so I’ll give it a shot.

Not audible

What if people don't feel comfortable talking about their occupation. I don't like asking people about their job because this is a very shallow way to put people in boxes and label them. We have to be more imaginative than that.

@dijuliusgroup

Ай бұрын

Pick and choose which ones you want to ask them about