Marriott CFO on How the Company Grew to Become the Largest Hotel Chain | WSJ

Marriott-by many measures-is one of the largest hotel chains. With over 30 brands including the Ritz-Carlton and Marriott Bonvoy and a presence in 139 countries and territories, the company still sees room for future growth.
WSJ sat down with CFO and EVP of Development Leeny Oberg, who shares why this is just the beginning of growth for the hospitality giant and what amenities have the highest returns on investment for its hotel owners.
Chapters:
0:00 Marriott’s size
0:31 Role as a brand company
2:51 Power of branding
9:41 Where the industry is going
#Marriott #Hotels #WSJ

Пікірлер: 81

  • @wsj
    @wsj24 күн бұрын

    New airline-refund rules won’t come in time for summer travel. Prepare accordingly: on.wsj.com/3ys5Ow1

  • @gmb858
    @gmb85824 күн бұрын

    Arne Sorensen was maybe the best CEO I encountered in my career. He was an innovator, a n enabler and knew his business backwards and forwards. Cancer took him too young and deprived us of his brilliance. Marriott wouldn't have made the transition in buying Starwood and adding those brands without his vision and guidance. He left his mark that we still see today.

  • @holland_a_march
    @holland_a_march24 күн бұрын

    She is really good with the corporate speak: "outabranding the midscale, demonstrable expertise in the RBG operations, modeled by the genesis of the studio Rez, makes great customer niche brands

  • @aubrey1918

    @aubrey1918

    24 күн бұрын

    And her first answer was absolutely terrible. How does the experience differ from competitors? We are the largest….

  • @daveamirault

    @daveamirault

    23 күн бұрын

    Should have asked for some dressing on that word salad.

  • @Dakid015

    @Dakid015

    23 күн бұрын

    @@daveamirault Exactly, all that corporate jargon sounds tired and mundane

  • @DualityUnlimited

    @DualityUnlimited

    18 күн бұрын

    I understood what she said. It is okay to say you didn’t and learn from her rather than criticizing.

  • @holland_a_march

    @holland_a_march

    18 күн бұрын

    @@DualityUnlimited it's called a joke. ever heard of Dilbert

  • @TheRadioAteMyTV
    @TheRadioAteMyTV24 күн бұрын

    The thumbnail pic shows that woman with the exact same type of eyes as the villains in that super early episode of Star Trek where Kirk's middle name started with an R instead of a T and his best friend and the girl from the movie MASH got these type of eyes. Just frightening is all.

  • @darkmatter5424

    @darkmatter5424

    23 күн бұрын

    Yeah, them crazy eyes.

  • @mike48084

    @mike48084

    23 күн бұрын

    I thought it was just really bad cataracts?

  • @frankeldios1542
    @frankeldios154224 күн бұрын

    Those eyes are haunting 😮

  • @yeti4269

    @yeti4269

    24 күн бұрын

    I had to click off, I was losing my appetite

  • @apekshith1

    @apekshith1

    24 күн бұрын

    Imagine being her spouse and waking up in the middle of the night and she stares at you. I know it sounds mean but it sure is scary

  • @davewilson7602

    @davewilson7602

    24 күн бұрын

    They have to be really bad colored contacts right??

  • @DjM15Yu

    @DjM15Yu

    23 күн бұрын

    Creepy eyes. Gonna give us nightmares.

  • @blob2092

    @blob2092

    21 күн бұрын

    the whitewalkers are back!!

  • @Tryptas3
    @Tryptas319 күн бұрын

    Thanks for the great content 🎉❤

  • @AndreaDoesYoga
    @AndreaDoesYoga24 күн бұрын

    Impressive growth, Marriott! 👏 Truly inspiring!

  • @mmmh2533

    @mmmh2533

    19 күн бұрын

    God love's you try religion I'm JW but search for God for yourself.

  • @edp5226
    @edp522624 күн бұрын

    her eyes are mesmerizing. she has to be extraordinary.

  • @Dakid015
    @Dakid01523 күн бұрын

    She sounds like the traditional textbook exec with all her stuffy tired corporate jargon.

  • @medicjack8943
    @medicjack894323 күн бұрын

    I have never heard a more corporate jargon soup than what this lady is spewing out

  • @vc3300
    @vc330024 күн бұрын

    They bought Starwood. That's the answer.

  • @krishnar1182
    @krishnar118224 күн бұрын

    The brand integration has been a mixed bag. The level of service is steadily declining even in their premium brands as everything goes “Marriott”. Even at the Ritz and JW Marriott properties I have encountered incredibly horrible service and understaffed locations. They need to stop focusing on this corporate speak (just listen to this interview) and get back to focused, sincere customer service.

  • @vsznry
    @vsznry24 күн бұрын

    Great Brand.

  • @ssuwandi3240

    @ssuwandi3240

    24 күн бұрын

    Not really. Starwood was the brain child. 100% NO BLACKOUT.. The Bestest Loyalty Program in the world hands down

  • @badtoro
    @badtoro24 күн бұрын

    Is this a re-upload?

  • @Omikoshi78
    @Omikoshi7810 сағат бұрын

    The aggressive devaluation of bonvoy points combined with lackluster “high end” offerings pushed me to primarily book at rosewood, four seasons, etc. They have higher standards and don’t generate any ill will with depreciating loyalty system. I only consider Marriott when it’s a rural setting and my only other option is a rundown motel.

  • @boweiwang8326
    @boweiwang832623 күн бұрын

    I love Marriott

  • @dejesusmorrobel1201
    @dejesusmorrobel120111 күн бұрын

    She is on point.

  • @drakeblessum3466
    @drakeblessum346624 күн бұрын

    Ask her why no one is working at their hotels… sure profits are up but service is way down.

  • @mikemorris7922
    @mikemorris792224 күн бұрын

    Her dad is the Incredible Hulk with those eyes.

  • @AKUJU
    @AKUJU21 күн бұрын

    Is that Selena Gomez interviewing?!?

  • @EcomCarl
    @EcomCarl23 күн бұрын

    her insights on Marriott's asset-light strategy are enlightening! This approach not only streamlines operations but also allows for adaptation to market changes, a good lesson for any business that aiming for a global expansion. 🌍

  • @luisfernandoalves2748
    @luisfernandoalves274811 күн бұрын

    White walker eyes

  • @rosamatosleslie5362
    @rosamatosleslie536218 күн бұрын

    The Marriott advocate is a great communicator who speaks very fluent and provide details about what is Marriott.

  • @jeannietimberger2556
    @jeannietimberger255624 күн бұрын

    😎

  • @dmitriymarkov6013
    @dmitriymarkov601322 күн бұрын

    I have been following your recommendations for quite some time now and I can say with confidence that you are truly experts in the field of binary options. Big wins are an integral part of your channel.

  • @IHTVBEACHES
    @IHTVBEACHES6 күн бұрын

    2 years ago I would have said Marriott was the best. But recently I would say Hilton and IHG offer better value. Marriott is typically 20 percent more expensive.

  • @M45306
    @M4530617 күн бұрын

    Nikki is a doll, such a cutie.

  • @nickridic99
    @nickridic9920 күн бұрын

    Is no one going to mention she's a day walker?

  • @rokgod7
    @rokgod723 күн бұрын

    I admittedly may be missing something. But if they no longer owning the properties, that means they're renting them, and someone else is making a profit off of Marriott, which presumably eats into their margins. Sure, maybe they got a cash influx from selling those properties for more than they paid for them, and they're able to open more locations worldwide, but still seems like a poor long term strategy, unless they found a better way to boost margins that overcomes the profit loss of renting.

  • @thekindmaker6219

    @thekindmaker6219

    22 күн бұрын

    I don’t think they rent the properties. From my understanding, the properties that want to use “the brands” need to pay them fees, instead. I think the biz model is a win-win for both the property owners and Marriott.

  • @rokgod7

    @rokgod7

    21 күн бұрын

    Oh, more of a franchise model? But I think they owned the properties and sold them off. Either way, that’s an influx of cash now, but a loss of revenue later. So unless new revenue has better margins, it’s not necessarily a good future strategy. But I’m sure they’re working it so they do get better margins on franchising, I suppose.

  • @thekindmaker6219

    @thekindmaker6219

    21 күн бұрын

    @@rokgod7 Yes, I think it’s something similar to franchising. However, it may differ a bit in detail.

  • @Nuganics

    @Nuganics

    20 күн бұрын

    @rokgod7 yeah but with asset lite they can focus on what they can do great eg the branding/customer experience. Building is a nightmare with huge risk. If management is focused if can be great for all. This model is very similar to NVR and I have some great articles if you want to know more. I don't own Marriott yet.

  • @josephmelendez2243
    @josephmelendez224324 күн бұрын

    Her eyes Kill me!

  • @Thecamerachaos
    @Thecamerachaos21 күн бұрын

    Vampire 👁️ .. Thats how it workssss

  • @Price-kl3lb
    @Price-kl3lb24 күн бұрын

    Honestly haven’t even seen the video, but she looks evil

  • @rundown132

    @rundown132

    24 күн бұрын

    She looks like that male evangelist

  • @danielterry382
    @danielterry38214 күн бұрын

    It is all started with a Root beer shop. The owner undeterred.

  • @FoamandStuff
    @FoamandStuff23 күн бұрын

    So basically they want to be more like AirBnB.

  • @mmmh2533
    @mmmh253319 күн бұрын

    Why are blue eyes so beautiful?

  • @darkmatter5424
    @darkmatter542423 күн бұрын

    She has those crazy eyes people talk about, sorry. Can never trust someone like her. 😅

  • @TheZombieGAGA
    @TheZombieGAGA23 күн бұрын

    Public spaces 9:00

  • @sanjval1982
    @sanjval198223 күн бұрын

    It’s funny that the reporter is still employed by wsj. After being arrested for terrorism herself. Great to see the CFO. Glad she’s doing well.

  • @Edg5mx
    @Edg5mx19 күн бұрын

    Why the DOJ doesn't sue Marriott for monopoly practices

  • @viktaur
    @viktaur24 күн бұрын

    first

  • @e.l.4860
    @e.l.486024 күн бұрын

    Not one of but the largest hotel chain in the world😏

  • @auro1986
    @auro198623 күн бұрын

    how? buying other hotels and illegal monopoly

  • @gibbonholder3274
    @gibbonholder327424 күн бұрын

    RAS HOUSE MUSIC 🎶 LABORIE BEACH ⛱️ ST LUCIA CARNIVAL

  • @2mcna2
    @2mcna224 күн бұрын

    I would be extremely disappointed at WSJ if they did this to me. Horrible lighting.

  • @user-sz7op3jq1i
    @user-sz7op3jq1i18 күн бұрын

    s.of.

  • @aratosm
    @aratosm19 күн бұрын

    Why are comments disabled? Why Does the U.S. Support and Fund Israel So Much? | WSJ

  • @GodsOath_com
    @GodsOath_com24 күн бұрын

    Hmmm, all those brands existed for 50 years. Not sure what is coming out of her mouth

  • @CA2SD
    @CA2SD19 күн бұрын

    Have I been mispronouncing this hotel wrong all this time??

  • @mikemushipe6023
    @mikemushipe602321 күн бұрын

    Her eyes are very distracting

  • @Regularcael
    @Regularcael21 күн бұрын

    Lizard

  • @amrits6025
    @amrits602520 күн бұрын

    Save youself some time, its 11 minutes of corporate ramble with no new material.

  • @JWnFlorida
    @JWnFlorida24 күн бұрын

    You need a lot of rooms when you have 10 wives.. plus the Mormon church private equity arm is a beast, needs to be.. 10 wives are expensive.

  • @ARTadillo
    @ARTadillo18 күн бұрын

    basically a big ad sponsored by WSJ?

  • @masonkim7
    @masonkim718 күн бұрын

    the CFO looks like an android

  • @chaoxu9080
    @chaoxu908018 күн бұрын

    Marriott is rubbish now. It ruined SPG. I miss SPG's excellence service quality.

  • @sngs9565
    @sngs956516 күн бұрын

    Your franchise model is terrible....JW Marriott KL...a franchise of Marriott...🤦‍♂ Usually, we call customers , " Guests" ......

  • @txterbug
    @txterbug15 күн бұрын

    Literally she repeats the same thing over and over and over again.

  • @user-gq5kc1ow7k
    @user-gq5kc1ow7k19 күн бұрын

    yawn