Lufthansa RUINED our business class trip in 5 unexpected ways

Lufthansa found 5 very creative ways to ruin our trip. We flew business class from Montreal to Frankfurt. And the arrival experience was horrendous. Learn more about bags going to the wrong place, ending up destroyed and spectacular delays on the ICE trains.
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📝 This video is NOT sponsored. I paid for this trip myself. The airline did not know ahead of time that I was going to make a video, and the views presented are my own. Some product links are affiliate links. If you use them I may receive a small commission, at no additional cost to you.
✈️🚄 Trip details:
Route: Montreal YUL to Frankfurt FRA to Basel Badischer Bahnhof ZBA
Date: Aug. 2-3, 2023
Airline: Lufthansa (LH), Deutsche Bahn (DB)
Aircraft type: Boeing 787-9
Class of service: Business class (first class on train)
Frequent flyer status: Star Alliance Gold (TK Elite)
Paid with: Miles & More miles
🎬 Related videos mentioned:
Extraordinary Lufthansa flight: • This Lufthansa flight ...
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⌚ Sections in this video (Lufthansa RUINED our business class trip in 5 unexpected ways):
00:00 | Lufthansa business class to Frankfurt
00:33 | Wrong destination on baggage tags
02:34 | Baggage claim location in Frankfurt: airport or train station?
05:03 | Our suitcase was destroyed!
07:12 | Where to get help from Lufthansa at Frankfurt?
09:15 | Fatigue but no beds available
10:07 | A problem with the Lufthansa Welcome Lounge
11:38 | DB Lounge at Frankfurt airport train station
12:17 | Delays on DB ICE train
14:45 | Second class downgrade
16:06 | Solutions for Lufthansa
17:14 | More bad behavior by Lufthansa
🏢 Companies mentioned:
@Lufthansa
@DeutscheBahnKonzern
@DBPersonenverkehr

Пікірлер: 56

  • @ernestolemos5446
    @ernestolemos544610 ай бұрын

    Sounds like a bizarre competition: who can perform worse LH or DB😮

  • @MarkusTravels

    @MarkusTravels

    10 ай бұрын

    In this contest, there were only losers. Including us.

  • @ellathepug
    @ellathepug9 ай бұрын

    I have learned my lesson by folks like you to use carry on bags. I did a 2 week trip in your beautiful country of Switzerland with multiple outfits - formal, informal, and hiking with no problem.

  • @MarkusTravels

    @MarkusTravels

    9 ай бұрын

    Carry-on is the key! The round-the-world trip I did at the end of last year was hand-luggage only.

  • @unquebeclibreseschoix
    @unquebeclibreseschoix9 ай бұрын

    Always love your videos, so infomative

  • @MarkusTravels

    @MarkusTravels

    9 ай бұрын

    Thanks for watching!

  • @jessofthewest9476
    @jessofthewest947626 күн бұрын

    This is wild!!!

  • @MarkusTravels

    @MarkusTravels

    26 күн бұрын

    Thanks for watching!

  • @coach_sherif
    @coach_sherif10 ай бұрын

    Misleading information is always a disaster. The most efficient way would have been for the luggage to be collected from the arrivals carousel at the least if not transferred to the train. Wow, that must have been a hectic trip mate!

  • @MarkusTravels

    @MarkusTravels

    10 ай бұрын

    It was pretty messy. But at least it was not very stressful. Thanks to the massive delays. We had all the time in the world!

  • @eprohoda
    @eprohoda10 ай бұрын

    Good day-like it!that's insane . 📹

  • @MarkusTravels

    @MarkusTravels

    10 ай бұрын

    Thanks for watching!

  • @mjc8281
    @mjc82813 ай бұрын

    Sorry to hear all this, after watching this I will be flying to the Far East in May and had the choice of going via Frankfurt or Munich.... Needless to say off the back of this Bavaria for me!

  • @MarkusTravels

    @MarkusTravels

    3 ай бұрын

    Munich is an excellent airport. You will love it, I'm sure!

  • @mayonnkonrad8926
    @mayonnkonrad892610 ай бұрын

    I don't have a nice experience with Lufthansa too. Their air ticket price is costly and yet very very lousy service.

  • @MarkusTravels

    @MarkusTravels

    10 ай бұрын

    Some parts of the service are indeed subpar.

  • @ericgeorge7874
    @ericgeorge787410 ай бұрын

    At least your bags did not go to Ethiopia :)

  • @MarkusTravels

    @MarkusTravels

    10 ай бұрын

    Not this time!

  • @lilbm_1988
    @lilbm_198810 ай бұрын

    I’m exhausted just watching this episode!

  • @MarkusTravels

    @MarkusTravels

    10 ай бұрын

    Don't worry, the full flight review will be more Uplifting! So long as we don't talk about the food. Or the boarding. Or the lounge. Other than that, it was great! Oh, and the lack of mattress toppers. And the wifi. Yep, gonna be a great video!

  • @TriPapa666
    @TriPapa6665 ай бұрын

    Poor experience… 😢

  • @MarkusTravels

    @MarkusTravels

    5 ай бұрын

    Yes, it wasn't excellent.

  • @vource2670
    @vource267010 ай бұрын

    So am above average Lufthansa business class experience? We never got our bags back flying business lol, treat business like economy

  • @MarkusTravels

    @MarkusTravels

    10 ай бұрын

    Definitely above average, by LH standards!

  • @JackJackProductionsShorts
    @JackJackProductionsShortsАй бұрын

    Why not just get a connecting flight to Basel

  • @MarkusTravels

    @MarkusTravels

    Ай бұрын

    LH did suggest that as an alternative. But they didn't have any seats available on the day.

  • @ZombieKiller1965
    @ZombieKiller19657 ай бұрын

    7 Bags for 2 people? Were you moving?

  • @MarkusTravels

    @MarkusTravels

    7 ай бұрын

    It sure felt like it!

  • @kjensen7819
    @kjensen781910 ай бұрын

    Lufthansa is not good anymore. I was Senator Member of LH for more than 10 years. They did extend for one year during Covid and no travel. I was travelling mainly to and from Kyiv on business every month, but when the war started I could obviously not travel. I asked if I could keep Senator or another level after being a very loyal client for so many year. But NO answer and then i just got a simple basic card, as anyone signing up first day. I am now travelling every month to Asia on business class, but NEVER with Lufthansa any more. So disappointed that there are no loyalty from LH.

  • @MarkusTravels

    @MarkusTravels

    10 ай бұрын

    I remember my Senator days fondly! It was a different company back then.

  • @richyjoye
    @richyjoye10 ай бұрын

    Mainly a luggage handling issue and ground service problem. I have flown to Tokyo with them few times recently (as a change from Swiss when we met ;-) ) and I have to say the product is solid (business class 747-8 and 350). But on the ground it is another topic indeed.. and the lounge in FRA is bad. Very bad....

  • @MarkusTravels

    @MarkusTravels

    10 ай бұрын

    I will be publishing a pair of videos about the LH 787 we flew in business class. The experience was certainly better than previous LH C ones I've had!

  • @yvr2002rtw
    @yvr2002rtw10 ай бұрын

    Lufthansa should just do away with tagging bags to the train station. Instead, they should all be tagged to FRA and sent to the regular baggage claim and offer an optional porter/baggage storage service at an extra charge should passengers need help with taking their bags to the train.

  • @MarkusTravels

    @MarkusTravels

    10 ай бұрын

    Next time I'll make sure to manually ask for the bags to be tagged to FRA only.

  • @lgnfve
    @lgnfve10 ай бұрын

    been hearing more and more bad things about Lufthansa recently. seems they are falling.

  • @MarkusTravels

    @MarkusTravels

    10 ай бұрын

    Yes they are clearly struggling.

  • @overtheedge23
    @overtheedge237 ай бұрын

    feeling very sorry for you. the processes between airlines and deutsche bahn are not thought through at all and it shows in your report. to be fair, most of the problems you describe are not under control of Lufthansa. as soon as you stand on the train platform, you are a regular DB customer exposed to the everyday issues they have (delays, wrong order of cabins, overbooked trains etc.)

  • @MarkusTravels

    @MarkusTravels

    7 ай бұрын

    It's sad. I would like to support train travel for these distances, instead of flying FRA-BSL.

  • @PK-hc8wu
    @PK-hc8wu4 ай бұрын

    First travel rule: Expect the unexpected. Second travel rule: BUY DECENT LUGGUAGE!

  • @MarkusTravels

    @MarkusTravels

    4 ай бұрын

    Good advice!

  • @MaxPower-wf6ky
    @MaxPower-wf6ky10 ай бұрын

    Lufthansa is not handling your bags, you should know that.....and not responsible for the DB delays. You chose to go by train. Why didnt you buy seat reservations? You should have called the damage online and take the train. Cover the damage with a plastic bag from Rewe in the train station....Its not so hard if you are not lazy

  • @MarkusTravels

    @MarkusTravels

    10 ай бұрын

    OK, I'll bite. Who handled my bags? I did have seat reservations. DB refused to transfer them over to the two new trains.

  • @MaxPower-wf6ky

    @MaxPower-wf6ky

    10 ай бұрын

    @@MarkusTravels Fraport handled your bag. Maybe it was already broken while being handled in Canada? And you rather stand and make a complain video instead of paying 5 Euros?

  • @MaxPower-wf6ky

    @MaxPower-wf6ky

    9 ай бұрын

    @@johanstoffels2250 again Lufthansa did not handle the bagagge, and is not responsible for train, It doesnt make sense to trying to claim a defect luggage during transfer. You also wouldnt do it when you have a transfer flight. And also, it was business class, not first class

  • @janetturner7489

    @janetturner7489

    8 ай бұрын

    Deutsche Bundesbahn is worse than UK trains for delays, really. I ve lived there for 21 years so I do know. Fft airport you have to walk miles, not a great airport which surprised me since Germany is supposed to be efficient. Not so with travel. Oh well....

  • @woutergijs5246
    @woutergijs524610 ай бұрын

    Typical the result of some useless planners and managers who never did a try out, and probably never travel with their own company.

  • @MarkusTravels

    @MarkusTravels

    10 ай бұрын

    Yes, that could definitely be the reason!

  • @seg5820
    @seg58204 ай бұрын

    Unfortunately Typical german service

  • @MarkusTravels

    @MarkusTravels

    4 ай бұрын

    Thanks for watching!

  • @MrWennerstrom
    @MrWennerstrom10 ай бұрын

    Thanks, Brexit! Not even once!

  • @MarkusTravels

    @MarkusTravels

    10 ай бұрын

    Thanks for watching!