Lufthansa RUINED our business class trip in 5 unexpected ways
Lufthansa found 5 very creative ways to ruin our trip. We flew business class from Montreal to Frankfurt. And the arrival experience was horrendous. Learn more about bags going to the wrong place, ending up destroyed and spectacular delays on the ICE trains.
✔️ Subscribe for more travel videos: / @markustravels
📝 This video is NOT sponsored. I paid for this trip myself. The airline did not know ahead of time that I was going to make a video, and the views presented are my own. Some product links are affiliate links. If you use them I may receive a small commission, at no additional cost to you.
✈️🚄 Trip details:
Route: Montreal YUL to Frankfurt FRA to Basel Badischer Bahnhof ZBA
Date: Aug. 2-3, 2023
Airline: Lufthansa (LH), Deutsche Bahn (DB)
Aircraft type: Boeing 787-9
Class of service: Business class (first class on train)
Frequent flyer status: Star Alliance Gold (TK Elite)
Paid with: Miles & More miles
🎬 Related videos mentioned:
Extraordinary Lufthansa flight: • This Lufthansa flight ...
If you enjoy my work, you can:
☕ Buy me a coffee: www.buymeacoffee.com/MarkusPr...
✍️ Book one of my communication workshops for your company: markuspresents.com/workshops
➡️ Gear I use
1️⃣ Mirrorless camera:
Canon EOS M50 + EF-M 15-45mm Kit (Mark II):
amzn.to/34cRqGr
Battery LP-E12: amzn.to/3Cavr3p
Memory card SanDisk Extreme PRO: amzn.to/3hOLaxZ
2️⃣ Wide-angle lens for Canon M50
Canon EF-M 11-22mm f/4-5.6 STM:
amzn.to/3vv5fgw
3️⃣ Camera cage for M50
SmallRig M50 /M50 II /M5 Cage:
amzn.to/3i2zZST
4️⃣ Compact Android phone
ASUS ZenFone 9 with 256 GB storage
amzn.to/3yAV8Ih
5️⃣ Mini tripods/selfie sticks
Ulanzi MT-47 camera tripod:
amzn.to/3pZR3MG
Ulanzi MT-34 with built-in phone clamp:
amzn.to/3wUrxJU
Manfrotto PIXI:
amzn.to/3JmK0mf
PIXI Kit with smartphone clamp:
amzn.to/3qjNHlf
6️⃣ Compact microphone for cameras and smartphones
Comica CVM-VM10II mini shotgun mic:
amzn.to/3dkgRwX
7️⃣ Travel backpack with removable daypack
Osprey Farpoint 55:
amzn.to/3OgoDo7
Larger version (Farpoint 70):
amzn.to/3OkaI0i
⌚ Sections in this video (Lufthansa RUINED our business class trip in 5 unexpected ways):
00:00 | Lufthansa business class to Frankfurt
00:33 | Wrong destination on baggage tags
02:34 | Baggage claim location in Frankfurt: airport or train station?
05:03 | Our suitcase was destroyed!
07:12 | Where to get help from Lufthansa at Frankfurt?
09:15 | Fatigue but no beds available
10:07 | A problem with the Lufthansa Welcome Lounge
11:38 | DB Lounge at Frankfurt airport train station
12:17 | Delays on DB ICE train
14:45 | Second class downgrade
16:06 | Solutions for Lufthansa
17:14 | More bad behavior by Lufthansa
🏢 Companies mentioned:
@Lufthansa
@DeutscheBahnKonzern
@DBPersonenverkehr
Пікірлер: 56
Sounds like a bizarre competition: who can perform worse LH or DB😮
@MarkusTravels
10 ай бұрын
In this contest, there were only losers. Including us.
I have learned my lesson by folks like you to use carry on bags. I did a 2 week trip in your beautiful country of Switzerland with multiple outfits - formal, informal, and hiking with no problem.
@MarkusTravels
9 ай бұрын
Carry-on is the key! The round-the-world trip I did at the end of last year was hand-luggage only.
Always love your videos, so infomative
@MarkusTravels
9 ай бұрын
Thanks for watching!
This is wild!!!
@MarkusTravels
26 күн бұрын
Thanks for watching!
Misleading information is always a disaster. The most efficient way would have been for the luggage to be collected from the arrivals carousel at the least if not transferred to the train. Wow, that must have been a hectic trip mate!
@MarkusTravels
10 ай бұрын
It was pretty messy. But at least it was not very stressful. Thanks to the massive delays. We had all the time in the world!
Good day-like it!that's insane . 📹
@MarkusTravels
10 ай бұрын
Thanks for watching!
Sorry to hear all this, after watching this I will be flying to the Far East in May and had the choice of going via Frankfurt or Munich.... Needless to say off the back of this Bavaria for me!
@MarkusTravels
3 ай бұрын
Munich is an excellent airport. You will love it, I'm sure!
I don't have a nice experience with Lufthansa too. Their air ticket price is costly and yet very very lousy service.
@MarkusTravels
10 ай бұрын
Some parts of the service are indeed subpar.
At least your bags did not go to Ethiopia :)
@MarkusTravels
10 ай бұрын
Not this time!
I’m exhausted just watching this episode!
@MarkusTravels
10 ай бұрын
Don't worry, the full flight review will be more Uplifting! So long as we don't talk about the food. Or the boarding. Or the lounge. Other than that, it was great! Oh, and the lack of mattress toppers. And the wifi. Yep, gonna be a great video!
Poor experience… 😢
@MarkusTravels
5 ай бұрын
Yes, it wasn't excellent.
So am above average Lufthansa business class experience? We never got our bags back flying business lol, treat business like economy
@MarkusTravels
10 ай бұрын
Definitely above average, by LH standards!
Why not just get a connecting flight to Basel
@MarkusTravels
Ай бұрын
LH did suggest that as an alternative. But they didn't have any seats available on the day.
7 Bags for 2 people? Were you moving?
@MarkusTravels
7 ай бұрын
It sure felt like it!
Lufthansa is not good anymore. I was Senator Member of LH for more than 10 years. They did extend for one year during Covid and no travel. I was travelling mainly to and from Kyiv on business every month, but when the war started I could obviously not travel. I asked if I could keep Senator or another level after being a very loyal client for so many year. But NO answer and then i just got a simple basic card, as anyone signing up first day. I am now travelling every month to Asia on business class, but NEVER with Lufthansa any more. So disappointed that there are no loyalty from LH.
@MarkusTravels
10 ай бұрын
I remember my Senator days fondly! It was a different company back then.
Mainly a luggage handling issue and ground service problem. I have flown to Tokyo with them few times recently (as a change from Swiss when we met ;-) ) and I have to say the product is solid (business class 747-8 and 350). But on the ground it is another topic indeed.. and the lounge in FRA is bad. Very bad....
@MarkusTravels
10 ай бұрын
I will be publishing a pair of videos about the LH 787 we flew in business class. The experience was certainly better than previous LH C ones I've had!
Lufthansa should just do away with tagging bags to the train station. Instead, they should all be tagged to FRA and sent to the regular baggage claim and offer an optional porter/baggage storage service at an extra charge should passengers need help with taking their bags to the train.
@MarkusTravels
10 ай бұрын
Next time I'll make sure to manually ask for the bags to be tagged to FRA only.
been hearing more and more bad things about Lufthansa recently. seems they are falling.
@MarkusTravels
10 ай бұрын
Yes they are clearly struggling.
feeling very sorry for you. the processes between airlines and deutsche bahn are not thought through at all and it shows in your report. to be fair, most of the problems you describe are not under control of Lufthansa. as soon as you stand on the train platform, you are a regular DB customer exposed to the everyday issues they have (delays, wrong order of cabins, overbooked trains etc.)
@MarkusTravels
7 ай бұрын
It's sad. I would like to support train travel for these distances, instead of flying FRA-BSL.
First travel rule: Expect the unexpected. Second travel rule: BUY DECENT LUGGUAGE!
@MarkusTravels
4 ай бұрын
Good advice!
Lufthansa is not handling your bags, you should know that.....and not responsible for the DB delays. You chose to go by train. Why didnt you buy seat reservations? You should have called the damage online and take the train. Cover the damage with a plastic bag from Rewe in the train station....Its not so hard if you are not lazy
@MarkusTravels
10 ай бұрын
OK, I'll bite. Who handled my bags? I did have seat reservations. DB refused to transfer them over to the two new trains.
@MaxPower-wf6ky
10 ай бұрын
@@MarkusTravels Fraport handled your bag. Maybe it was already broken while being handled in Canada? And you rather stand and make a complain video instead of paying 5 Euros?
@MaxPower-wf6ky
9 ай бұрын
@@johanstoffels2250 again Lufthansa did not handle the bagagge, and is not responsible for train, It doesnt make sense to trying to claim a defect luggage during transfer. You also wouldnt do it when you have a transfer flight. And also, it was business class, not first class
@janetturner7489
8 ай бұрын
Deutsche Bundesbahn is worse than UK trains for delays, really. I ve lived there for 21 years so I do know. Fft airport you have to walk miles, not a great airport which surprised me since Germany is supposed to be efficient. Not so with travel. Oh well....
Typical the result of some useless planners and managers who never did a try out, and probably never travel with their own company.
@MarkusTravels
10 ай бұрын
Yes, that could definitely be the reason!
Unfortunately Typical german service
@MarkusTravels
4 ай бұрын
Thanks for watching!
Thanks, Brexit! Not even once!
@MarkusTravels
10 ай бұрын
Thanks for watching!