Litter Robot Problems? Reach out to LR customer service or if you're on Facebook, join this group and ask there: facebook.com/groups/500310760811157 Here's the email that LR sent me that I reference in this video: To perform a hard reset, please follow the steps below: The globe must be at the Home position with the solid blue light on. With the unit powered ON, unplug the power supply from the base and wait 10 seconds. Plug the unit back in, allow it to complete the start-up cycle, and follow the steps below. 1.) Press and hold Cycle button for 5 seconds. Both blue AND yellow lights are now on. 2.) Press and hold Cycle button for 5 seconds. Yellow light turns off, blue light remains lit. 3.) Activate the cat sensor by pressing on the globe just above the entrance in a forward and down motion. The red light should come on now. 4) Allow the unit to complete the timing, cycle, and return to home position. At this time, the unit will have reset itself. If you've completed these troubleshooting steps and your unit is still having trouble, please advise. Litter-Robot Have a question? Contact us! Phone: 1-877-250-7729 | Hours: 9am - 7pm ET Email: support@litter-robot.com ✅ Litter-Robot 3 Buying Options:✅ 💵 Worried about your cats using it? Want to be able to return it without paying for shipping? 😻 Buy on Chewy.com - Get 24/7 Help + FREE 1-3 DAY SHIPPING: bit.ly/395ovFR 🤑 Buy the Litter-Robot 3 Connect on Amazon: amzn.to/3E1lrsP 🦘🥝Live in Australia or New Zealand? Click here for your Litter-Robot Open Air distributor: catevolution.com.au/litter-robot-iii-open-air.html?tracking=floppycats 🔴 Subscribe for more: kzread.info

I'm back!!! I figured out my problem after probably watching this video at least 30 times. So if anyone is having the yellow light flash and can't get around it, it's got to be the pinch fault contact! When I bought my Litter Robot, it took about 2-3 years before I started having this issue. I was still within my warranty date so I contacted Litter Robot and they sent me a new base. All was well until this year and the problem came back. I just today learned that the pinch fault is the issue. If you look inside the waste bin, you'll see a clear plastic shielding on the ceiling of the waste bin, both on the upper left side and upper right side. The shielding on the right side is where the sensor is but the left side plastic shielding is the pinch fault contact sensor. Look towards the center of the waste bin on the ceiling where the hole is and you'll see two strips of metal and that is the pinch fault contact sensor. It's not in the clear plastic. Or pull your globe off and look into the waste bin. The left side of the hole you'll see a plastic cover and the pinch fault sensor is behind that. That contact is supposed to be "normally closed" and it appears after a couple years, litter dust and maybe even rust will build up between this contact so that it's enough to open up which results in the constant yellow flashing. I knew this was there but I didn't know how sensitive the metal is from creating an open connection. I took a wire brush and scrubbed the metal so that when they spring back and touch each other, they make good connection. I scrubbed it nice and shiney, which didn't even look that dirty to begin with, and then I followed the reset procedure AND ALL IS GREAT NOW!!!!! It is a real pain to gain access to these two metal strips so good luck! This was perfect timing because I'm going on vacation soon! So hopefully someone can read this comment if they are having an issue. My Litter Robot 3 has been working fantastic all day long! Edit: January 30th, 2024 Still working like a champ! I've added "cleaning the pinch fault sensor" to my cleaning routine which I do every 2-3 months. Going on 5 or 6 years I've had this now? I wished I had known about that damn pinch fault sensor back when I got it. Also, it's challenging to clean the contacts but I've found taking a strip of sand paper and pinching the paper between the contact and pulling the paper towards me scuffs it up enough to keep it clean and working. Hopefully that helps.

@Floppycats

8 ай бұрын

thanks for sharing - sad how many people probably give up and don't figure this out - good on you for not giving up!

@loren31198

3 ай бұрын

Omg thank you so much

@mistyrious1111starseed

2 ай бұрын

Why does the title say flashing yellow light troubleshooting? This video does not even address it.

@rusticoble4042

Ай бұрын

Omg thank you so much for your post! I was having the same problem! I found the sensors, wiped them and made sure they were touching each other (they weren’t) and Walla! Back in the game!! lol. Thank you so much for your detailed comment as I was able to fix it after months of trying!! 🙏🏻👏🏻🙏🏻👏🏻

Sigh. I've been fighting with this pinch detect fault for a while, I replaced the metal parts, still get it, just did exactly what you did, still get it. I'm starting to hate this thing.

@Floppycats

Жыл бұрын

sorry - that's super frustrating! Try this group on FB - facebook.com/groups/500310760811157 or here's what LR told me - "use the self-service troubleshooter at support.litter-robot.com/s/?language=en_US will help people receive support the fastest! If the customer is unable to solve their issue through the troubleshooter, they will reach a form at the end that will prioritize their case with the customer experience team."

@crystalrain9016

3 ай бұрын

I do hate it now..second one …they suck

You are so helpful! Whenever I have a problem with my litter robot, I always go to your channel. Thank you.

@Floppycats

Жыл бұрын

glad it helped. are you on the Litter Robot Support Group on Facebook? lots of helpful folks on there too. facebook.com/groups/500310760811157

After a couple of weeks of constantly cleaning everything numerous times, I stumbled on this video. Thank you!!!! It worked!

@Floppycats

9 ай бұрын

Yay! 😅 😮‍💨

Another super great LR video, Jenny! TYSVM for all the hard work you put into these! I'm sure all the LR owners out there who watch this channel appreciate the information soooo very much!!! Wishing you a your boys a fabulous rest of the day/evening! Big hugs & lots of love & purrs!! :)

@Floppycats

5 жыл бұрын

thanks, patti!

@PattiJohnsonpabpaj

5 жыл бұрын

@@Floppycats Yamw!! :)

@Floppycats

5 жыл бұрын

@@PattiJohnsonpabpaj had to look up the meaning of that acronym!

@PattiJohnsonpabpaj

5 жыл бұрын

@@Floppycats Lol... :)

Haven’t been able empty the drawer and get the level to go back to 0%. This video seems to have helped! Thank you! Have had my machine for about three years and this is the first issue I’ve had. Totally worth the investment for anyone looking to buy!

@Floppycats

8 ай бұрын

thank you for sharing - hoping it's still working well for you. if you're on Facebook, this group is super helpful too: facebook.com/groups/500310760811157

Bless your soul for the rest of time for making this video 🙏🏻🙏🏻🙏🏻

@Floppycats

3 жыл бұрын

=) i am not sure if it should be blessed for the rest of time, but you're welcome. did it solve your problem?

May I just say Thank you!!! I was ready to toss it, so frustrated, glad I found your video, very helpful!!

@Floppycats

9 ай бұрын

Awesome!! 🎉there’s also a support group on Facebook that’s awesome and will help you if my videos do not.

ONE Million THANK YOUs for fixing my Litter Robot!

@Floppycats

Жыл бұрын

oh good, i am so glad this helped you fix yours!

Thank you!! My new robot 3 stopped timing, I'm so glad you have this for us! Not is in time mode, I haven't seen that in a while! Thank you thank you thank you!!

Thank you!!!!!! Ours has been wacky lately and this seems to have cleared it up! Really appreciate it. 😺

@Floppycats

2 жыл бұрын

awesome - glad it helped!!

Thank you so much for this video! I’ve been having trouble with mine so I’m trying this technique.

@Floppycats

5 жыл бұрын

sorry to hear you have been having trouble with yours - but hope this will help. If not, you can always contact their customer service through one of the methods listed here: bit.ly/3nvtZCo

Just wanted to let you know this video helped me a lot with the issues I was having with my Liter Robot 3! I was ready to throw the thing out and decided to do a little research on how to reset it completely and this did the trick! Thank you!!! Issue free now :)

@Floppycats

Жыл бұрын

Wonderful! Definitely don’t throw it out! Cleaning it regularly also helps prevent problems. There’s a LR Support Group on Facebook too that can always help.

Thanks for showing us how to hard reset this magnificent device!

@Floppycats

Жыл бұрын

Of course! You’re welcome!

Thank you very very much Its really work, i have 2 LR, i faced this problem many times, GOD bless you, your explanation was very clear, 🌹❤️

@Floppycats

2 жыл бұрын

glad it helped!

Thank you, I was this close 👌 to returning this super expensive machine

@Floppycats

3 жыл бұрын

glad this was helpful for you.

That is neat and saves from having to scoop everyday it looks like.

@Floppycats

5 жыл бұрын

yes, definitely - here is our review video that shows you how it works - kzread.info/dash/bejne/ZKGBscOoZ9XKiM4.html

Helped with my litter robot always thinking it was full. Hard reset did the trick thanks!

@Floppycats

Жыл бұрын

Woot woot!

Thank you for this . I have been having a lot of trouble with this unit. Hopefully this will fix the problem. Thank you again

@Floppycats

2 жыл бұрын

I hope it does too. This group on Facebook is great too - facebook.com/groups/500310760811157

Very helpful! Thank you for posting!

@Floppycats

2 жыл бұрын

Glad it helped 😊

Thank you so much for your videos. This one especially. I was about to give up! I hope this fixes the issue 😊

@Floppycats

8 ай бұрын

I hope it does too - if it doesn't - take a video of the problem and post about it in this group on FB: facebook.com/groups/500310760811157

I so appreciate this video!! What a smart lady!!! 😊

@Floppycats

Жыл бұрын

Awwww, shucks! Thanks!

@ashleywhitlock6357

Жыл бұрын

Np 😉

Thank you so much ! I just did it ! Hoping it helps .

Thank you so much. I'm hoping this takes care of the issues I'm having.

@Floppycats

Жыл бұрын

gosh, i hope so too. if not, if you're on Facebook, join this group and ask there: facebook.com/groups/500310760811157

Fingers crossed this helps with the dang yellow blinking light issues we’ve been having! Thanks so much for sharing.

@Floppycats

3 жыл бұрын

yes, and if it doesn't - don't hesitate to reach out to LR support - bit.ly/3nvtZCo

@carolynkosin6256

2 жыл бұрын

Marci that's what mine started doing about s month ago to. I keep looking at it cleaning some of it. Still not working , did you have any luck Carolyn

@sidplattenburg2370

2 жыл бұрын

It’s likely a sensor issue. Make sure bag is installed correctly, it needs to be below sensor in front of the box. Next, make sure the prongs on the side of bonnet is attached correctly. Sometimes I have to bend mine slightly outward to get then to click into place

@caraflynn7952

2 жыл бұрын

@@sidplattenburg2370 Thnak you so much, I was having this issue and your comment made me realize the back tabs of the bonnet were not in their slots. What a picky machine!

@BG_T-Lock

2 жыл бұрын

When mine flashes the yellow light I have to take the bonnet off and clean around the sensor and then make sure the connection to the sensor is good by making sure the bonnet is on right.

Awesome video exactly what I need. THank you v much

@Floppycats

2 жыл бұрын

Glad it was helpful

Thank you for this video. I just reset mine today

Fixed my issue, Thank You! New Sub

@Floppycats

3 жыл бұрын

yay! you're welcome!

Thanks for the video!

@Floppycats

4 жыл бұрын

you're welcome - please let me know if you have any questions!

That helped! Thank you!

@Floppycats

4 жыл бұрын

good deal - were you having problems with your Litter-Robot 3?

you did help. thank you😊

I had a lot of issues with the drum stopping half way, tried everything, cleaning the contacts, cleaning the whole unit, cleaning out the pinch sensor, this was over a couple of years, but afte a couple of days it would start doing this stop half way thing again. This time I cleaned the contacts with light sandpaper, pushed a little bit of cardboard in behind the contacts to keep them pushed out, and, I think this is what made the difference, i then cleaned out the little sensor on the top of the bonnet as the clear plastic oover for the sensor was full of dust, & it has not stopped once in a long time now. It would always stop half way leading me to think it wasn't the bonnet contacts, as it should have stopped at random points in the cycle but worth cleaning out the contacts anyway.

Ok thank u for the fast reply

@Floppycats

3 ай бұрын

you're welcome. this one wasn't so fast. ha ha.

Thank you very much !!

@Floppycats

Жыл бұрын

You’re welcome!!

This is an awesome video! I have a quick question. You were going to touch something at the back of the front guard but then went to the top of the Litter Robot to push a button? Could you clarify?

@Floppycats

5 жыл бұрын

sorry, there is no button. i was trying to do this step: "Activate the cat sensor by pressing on the globe just above the entrance in a forward and down motion. The red light should come on now." - but for me, the sensor always activates when i push on the top of it (like when i use it for balance when leaning over to scoop the only non-litter robot i have), so i just did that instead. does that make sense?

@wendytobiska4465

5 жыл бұрын

@@Floppycats yes thanks! I am saving this video for future need!!

Hi I think when I updated my software on my cell phone that did the trick thanks for ur video and I did a hardest on my LR3

@Floppycats

5 ай бұрын

ah ha - that makes a lot of sense. glad you got it sorted out.

@user-hk6hk7fs9i

5 ай бұрын

@@Floppycats I forgot to tell u that sorry about that was just happy that it went back online

Your advice is very good, I will use it. The unit motor lost power after 4 months, company send another one after another 4 months. Still issues with light coming on and off.

@Floppycats

Жыл бұрын

hope you can sort out the light coming on and off

I got mine in 2018 I think and I think their warranty is good for a year and half? At some point, mine was giving me issues and stopping until I unplugged it and plugged it back in. Ended up contacting them and they replaced the base for me which helped but now I'm having the same issue which is how I found your video. Google has your video as the top one but they also say that it's the pinch sensor that does it. I couldn't get it to work until I wiped the sensor, glass?, Off and then I got the yellow light off to even get me to your introduction of resetting it. I clean mine but it still acts up less than a week later. It really sucks because I won't notice and my cats will yell at me and I won't know what they want and then I'll see them trying to go in a corner and I'm like WTF man I literally just had it working! I can't be mad at my babies when they literally try to tell me something is wrong. It makes me feel so bad for them when this thing acts up. It worries me when I'm away for extended periods and can't fix the machine until I get home.

@Floppycats

2 жыл бұрын

have you joined the LR Support Group? facebook.com/groups/500310760811157

@LitterRobot

2 жыл бұрын

Hi Michael, we're sorry to hear your Litter-Robot replacement base isn't working properly at the moment. As with any type of computer, the Litter-Robot will sometimes experience technical errors. Our customer service team is aware of these errors and would be happy to help you troubleshoot! Even after the warranty expires, we're still here to help. You can always send it in for repairs, or purchase the needed parts and we'll show you how to install them. It's surprisingly easy! 😸 Please contact us at 877.250.7729.

@ibanezrg320fm

Жыл бұрын

I'm back again. This is the second time I've had to follow your steps to reset this thing. I've been tolerating it forever thinking it needs to be thoroughly cleaned but that doesn't always solve the problem this has. That damn yellow flashing light is so frustrating when I can't get it to stop.

@ibanezrg320fm

11 ай бұрын

Guess who's back... back again... Cat Dad's back... Tell a friend. This time the damn yellow light is not going away.

Thanks as always for the video. Our LR3 has been a dream. However, 3 years in now, and it will randomly go into "anti-pinch" mode and rapidly blink yellow. However, it only does this at the top of the cleaning rotation and (the weird part) instead rotating back to the right, it continues to rotate all the way around. I've just done the hard reset and will report back. Any other feedback would be greatly appreciated. Thanks LR Fam.

@Floppycats

Жыл бұрын

Reach out to LR customer service or if you're on Facebook, join this group and ask there: facebook.com/groups/500310760811157

@TallPine777

8 ай бұрын

Mine just started doing this exact same thing

Thanks for the video! I've owned two Litter Robots and noticed the Open Air III is way too "sensitive" compared to my very first litter robot from 2014. The current problem I have is that the blue light is constantly flashing. I tried your hard reset and everything else went as you showed (e.g. yellow light on/off, red light on, cycle, etc.) but just with the blue light flashing during the entire process... I replaced the DFI in 2019 when I had the same problem but don't want to replace it every year... have you had the same issue with yours before? Thanks!

@Floppycats

3 жыл бұрын

I have not yet - have you tried their support? bit.ly/3nvtZCo

@LitterRobot

3 жыл бұрын

Hi there! We can definitely help you with that blinking blue light issue. If the serial number says LR3CI124140 or below, this will take you through some quick steps which usually resolve this: kzread.info/dash/bejne/i4V-3JKPf6Xgm9o.html If the serial number does not say that, make sure the waste drawer liner is fully inserted in the drawer and press the Reset button. If the liner is up too high, it can block the DFI, making the unit think the drawer is full. If it continues after checking the liner, the DFI lenses might be dirty. They are located on either side of the waste port in the base. Give them a quick wipe with a cloth and then allow the unit to run a clean cycle. That should do the trick! If these do not troubleshoot the problem, we would be happy to assist you further: support@litter-robot.com

@carolynkosin6256

2 жыл бұрын

I bought 3 litter robots for my 9 cats and one I'm having trouble with, at 1st I just started scooping litter, don't have time to mess with it. Yellow and red light in but not working, And another one the light stooped coming on at 9 mos old

Thank u

@Floppycats

2 жыл бұрын

You’re welcome ☺️

I’m going to try this. My litter robot has trouble cycling. Thanks

@Floppycats

Жыл бұрын

you're welcome - how long have you had it? have you cleaned it? kzread.info/dash/bejne/Z2SHso-zg7GtYqg.html did you overfill the litter?

I’ve had to break down the globe, put it into it reset and I tried your way, but I’m not really sure if it’ll work the blue light will continue to blink once it comes back to its home position. I’ve had to hit the reset button to have it a steady blue.

@Floppycats

6 ай бұрын

have you made sure you haven't over filled the litter? Or checked to see if the sensors around the waste drawer are wiped clean of "debris"? "Litter Robot Blue Light Blinking. Litter-Robot 3 is equipped with infrared emitters and sensors located above the waste drawer that check if the drawer is full each time the globe returns to the Home position. Once a full waste drawer is detected, the unit will indicate it is full with a blue flashing light."

@floppycats, i noticed you don't seem to have the spinning flange that is attached to the large black key inside either of your two globes. did you find they caused problems? do the units work well without the flange?

@Floppycats

4 жыл бұрын

yes! that's the "shield"! you don't need it - check out this video - kzread.info/dash/bejne/kaSAs8qxe6bOoMo.html

@911c4scab

4 жыл бұрын

@@Floppycats thanks for the video/tip. i like that there will be less to clean and less surface for the waste to cling onto. i followed the link to the litter-robot site but they don't seem to have any of the plugs on the site. i'll macguyver something from my garage and will be fine. thanks again!

@Floppycats

4 жыл бұрын

@911c4scab ha ha ha - i love macguyver - but probably no need to be him...last i checked litter robot was sending them out to folks that requested them (for free). contact their support to see - bit.ly/3nvtZCo - that's the link to their support page. how long have you had your LR3?

How long should the red button be on before it rotates?

@Floppycats

Жыл бұрын

i think the default setting is 15 minutes, but you can change it to like 7 or something.

Hi!! Looking to purchase, but unsure of which color to go for it. I noticed you have both. Which one is your favorite?

@Floppycats

4 жыл бұрын

I prefer the Bisque one because it shows less dust/dirt than the grey one. I like the look of the grey one more, but as I said prefer the bisque for what it "hides".

Thank youuuuuu

@Floppycats

2 жыл бұрын

☺️❤️

Do you have any tricks to fix a Dump Position Fault? I've had my Litter Robot 3 Connect for 2 months now with no problems and now out of the blue the globe rotates just past the dump position then returns to the correct home position but I get the Dump Position Fault error with sequential flashing lights: Blue then Yellow then Red. The only way to get the Litter Robot to work again is to hit the reset button but If I'm at work or away then I can't physically hit the button. My only option is to remotely turn off the unit and turn back on which forces a clean cycle but would hope for a fix instead of my workaround.

@LitterRobot

5 жыл бұрын

Hi there! If you haven't already, please be sure to contact our product specialists at support@litter-robot.com or 877-250-7729. They'd be happy to resolve this for you!

@Floppycats

5 жыл бұрын

I asked LR to reply - looks like they did =). Here's the link on their website where you can contact support - bit.ly/3nvtZCo

I'm sure others will wonder how long is the timing cycle after you've activated the cat sensor? In other words how long does the red light stay on?

@LitterRobot

5 жыл бұрын

The default wait time is 7 minutes. However, you can change the wait time to 3, 7, or 15 minutes, so the red light will be on for as long as you have the wait time set. If you have the Connect model, you can check the setting in the app. If you do not have Connect, you can check on the control panel - this video will show you how: kzread.info/dash/bejne/n4GNppSjqZq4l9Y.html

@Floppycats

5 жыл бұрын

think litter-robot took care of your inquiry - but please let me know if you have additional questions.

thank you very well done ..do you know how to reset the drawer waste level i have a blue light that is flashing . drawer is clean ready to reset this one on the side of a cliff

@Floppycats

Жыл бұрын

Try this group on FB - facebook.com/groups/500310760811157 or here's what LR told me - "use the self-service troubleshooter at support.litter-robot.com/s/?language=en_US will help people receive support the fastest! If the customer is unable to solve their issue through the troubleshooter, they will reach a form at the end that will prioritize their case with the customer experience team."

How long does it take for it to cycle once you push down on it to activate the timing light? Do I press anything? Or will the unit just cycle on its own after a certain amount of time?

@Floppycats

Жыл бұрын

Not sure 🤷‍♀️. Did you press cycle button?

@AAADRIIIAAAN

Жыл бұрын

@@Floppycats I figured it out. Found the info in the manual lol

@Floppycats

Жыл бұрын

@@AAADRIIIAAAN best place to look 😉

Will this help with the LR rotating in the wrong direction? That’s the problem I have. It keeps cycling in the wrong direction and not flittering clumps. TIA

@Floppycats

2 жыл бұрын

no idea. worth a shot? also ask on this page - facebook.com/groups/500310760811157

I think this helped with my issue. Kept having problems with it not cycling on its own, no matter how many times my cat used it, then eventually it would be full of waste. Cleaned it out completely taken apart and still the same issue, except one new error would pop up saying "bonnet removed", don't know what could be causing that.

@Floppycats

2 жыл бұрын

sorry to hear that you are having trouble - i would guess your bonnet is not installed correctly. so probably check that.

@Bearfight

2 жыл бұрын

@@Floppycats I checked it over and over. That round knob on the back that is supposed to secure in the notch on the base some how comes out every now and then, I just have to reinstall it and reset the litter robot and it seems to work fine.

@Floppycats

2 жыл бұрын

@@Bearfight OK - hopefully you don't have to keep redoing that. That "knob" is what they call "the key" if it's black.

I ran this hard reset but the issue I have is nit only the blinking yellow light but that the unit stops mid cycle & if I open and close the drawer it will continue to cycle sometimes I have to do it a few times to get it to complete. I usually just keep it turned off to cycle it like that myself so it doesn’t get stuck when I’m not home. Any ideas why it would stop mid cycle?

@Floppycats

2 жыл бұрын

are you on facebook? i would join this group and ask - facebook.com/groups/500310760811157 - or you can always ask litter robot. when was the last time you cleaned it? i am wondering if litter is stuck on sensors. here's how to clean it - kzread.info/dash/bejne/Z2SHso-zg7GtYqg.html

Okay, but your technique is predicated on the fact you can get the yellow light to stop blinking. What if you can't?

@Floppycats

Жыл бұрын

Try this group on FB - facebook.com/groups/500310760811157 or here's what LR told me - "use the self-service troubleshooter at support.litter-robot.com/s/?language=en_US will help people receive support the fastest! If the customer is unable to solve their issue through the troubleshooter, they will reach a form at the end that will prioritize their case with the customer experience team."

What wasn't mentioned that I am curious about is....after doing this "hard reset" does this wipe out all the settings...such as WiFi connectivity to the phone app? Thank you.

@Floppycats

4 жыл бұрын

I wanted to check with Litter-Robot to make sure, so my apologies for the delay - as I was waiting to hear from them. They said that it shouldn't. It didn't for me.

@amogalaxyiii

4 жыл бұрын

I enjoy your videos, keep em coming. :)

@Floppycats

4 жыл бұрын

@@amogalaxyiii thanks - the litter robot ones? or just in general?

@amogalaxyiii

4 жыл бұрын

All of them. :) Your cats are so precious.

@Floppycats

4 жыл бұрын

@@amogalaxyiii ah, thanks - will do, of course!

Mine won't go back to blue at all. No matter what I do, it's continously fast blinking yellow.

@Floppycats

2 жыл бұрын

sorry to hear that - reach out to LR customer service or if you're on Facebook, join this group and ask there? facebook.com/groups/500310760811157

Great video, I didn’t know that I was able to reset, just like you said (as the same as a computer) Now, do you think it will help for me to reset, because I’m having a cycle interrupted every 15 seconds once it starts to spin.

@StrangeInnocent

2 жыл бұрын

Sorry, I don’t know what else to do I have cleaned every single inch of this box and it does not show any where they can interrupt the cleaning cycle. Can you please help me with this?

@Floppycats

2 жыл бұрын

@@StrangeInnocent It's worth a try. But could be that you need lubricant - see what I mean here: kzread.info/dash/bejne/Z2SHso-zg7GtYqg.html

@Floppycats

2 жыл бұрын

@@StrangeInnocent If that doesn't work - ask on this support group - facebook.com/groups/500310760811157

Great video but I wish I could just get a refund because my litter bot has had issues since a few months after purchasing and nothing works 😢. It always gets stuck mid cycle, tried this and still stuck with all lights flashing and every time I leave it alone for a day and don’t go through the process of manually pressing all of the buttons for it to cycle I just find a huge mess 💩 💩 💩 because it never works. What a huge waste of money 💰 🗑️

@Floppycats

9 ай бұрын

Sorry to hear that. Where’d you buy it from? Chewy would take it back.

I haven't been able to hard reset. Mine is stuck on the rapid flashing yellow light. I've checked the bonnet and it's in right, pinch sensor is cleaned and still yellow flashing light. no matter what i try it won't go off now and cycle. I don't know what to do.

@Floppycats

Жыл бұрын

Reach out to LR customer service or if you're on Facebook, join this group and ask there: facebook.com/groups/500310760811157

Thank you so much. Now why can't my app connect to the Bluetooth for the Litter Robot 3? Everything is updated and ready. It just doesn't connect

@Floppycats

2 жыл бұрын

I am not sure - Litter Robot Problems? Reach out to LR customer service or if you're on Facebook, join this group and ask there: facebook.com/groups/500310760811157

Great video. But the hard reset doesn’t work for all troubleshooting issues. It didn’t work for mine unfortunately.

@Floppycats

2 жыл бұрын

sorry it didn't work - Reach out to LR customer service or if you're on Facebook, join this group and ask there: facebook.com/groups/500310760811157

Thanks this helped me reset it after it just stopped mid cleaning. But the one thing I can’t get it to do is on the app it will tell me it’s full but after emptying the cat litter bag and putting in a new bag I will reset it but on the app it will still say it’s full but even if it says full the litter robot works fine small issue but it still bugs me

@Floppycats

10 ай бұрын

Have you cleaned it? Usually that’s because litter is sitting over the litter waste drawer sensor. So removing the globe and vacuuming the base and wiping it down will help.

@Floppycats

10 ай бұрын

Here’s how I cleaned mine: kzread.info/dash/bejne/Z2SHso-zg7GtYqg.htmlsi=aMZXidqMR4GEYyWK

@gamesmovienation3516

10 ай бұрын

@@Floppycats yes I do clean the litter and plus it did this on its second day and I didn’t let it get really full and I also double checked the sensors and anything it could of been but found nothing so i might just call customer support

@Floppycats

10 ай бұрын

ok - one piece of litter in the wrong place can cause it. Reach out to LR customer service or if you're on Facebook, join this group and ask there: facebook.com/groups/500310760811157@@gamesmovienation3516

@gamesmovienation3516

10 ай бұрын

@@Floppycats actually I figured it out I can reset the gauge in the setting of the litter robot it’s working as it should now thanks for the help tho I appreciate it

So... you said you were trying this... what you didn’t say is if it helped or no. Did it work?

@Floppycats

4 жыл бұрын

ha ha ha - sorry - yes, that's why i posted it - i wouldn't have posted the video had it not.

Also, mine flashing yellow light fast all the time. How can I stop it?? I had to shut it off for now, until I figure out whats wrong with it.

@Floppycats

3 жыл бұрын

Not sure other than instructions herein- I would definitely just reach out to their support to ask - always go to the manufacturer first =) . That's why you paid top dollar for it. Here's a link to their support page - bit.ly/3nvtZCo

@AnaKi-mb6bs

3 жыл бұрын

@@Floppycats Will do!! Thank you!

@carolynkosin6256

2 жыл бұрын

I'm going thru that now 🤔😧😡

@AngelaGarcia-lg5bh

2 жыл бұрын

@@carolynkosin6256 me too

I have a fast flashing yellow light, not just blinking. Base not in home position, stuck in the middle of a cycle. What do I do? When I press reset, the blue light flashes, when I press cycle, blue light goes off and yellow light doesn't just blink it's a fast blink

@Floppycats

4 жыл бұрын

Sorry to hear about the trouble you have been having. My best suggestion would be to send in photos and this description to their support and see what they have to say - here's a link to their support page - bit.ly/3nvtZCo - they have a wonderful customer service department. Always smart to start with the manufacturer =)

What is the brand and name of the regular LARGE open litter box that is briefly seen on the end in the video next to the Litter Robots? I have one LR, but I have a BIG boy who needs that litter box that you have. :)

@Floppycats

3 жыл бұрын

couldn't find it - don't have time to really look - so if you have the time stamp, that'd be swell. could be the Litter Locker litterbox. I love them. But in the USA, they are sold under the Litter Genie brand. We did a review of them here: kzread.info/dash/bejne/c5uNxM5xZ9HNdc4.html and you can grab them on Amazon here: amzn.to/2Ta6iAI

@MsWickedGirl

3 жыл бұрын

@@Floppycats Time stamp 2:30. It is definitely not the Litter Genie in the Amazon link.

@Floppycats

3 жыл бұрын

@@MsWickedGirl ah yes, the NVR Miss - kzread.info/dash/bejne/mKOa2rV8hbHPf9o.html - I still love the other one I sent you more. but NVR Miss can be purchased through their website - www.nvrmiss.com

@MsWickedGirl

3 жыл бұрын

@@Floppycats Thank you very, very much! I really appreciate it!

I have a problem with the litter robot. The blue light is blinking and when I push the reset button the yellow light starts blinking rapidly. The robot is not cycling at all. I took it apart and cleaned it but it didn't help. Do you have a fix? Thanks

@Floppycats

2 жыл бұрын

I do not, sorry. Reach out to LR customer service or if you're on Facebook, join this group and ask there: facebook.com/groups/500310760811157

There's something really wrong with the unit if one has to keep doing a hard reset at least once a month?

@Floppycats

4 жыл бұрын

thsone did I say that in the audio? That’s my fault though for not reaching out to customer service in a timely manner. They solved the problem, fast. I shouldn’t have waited. I waited because I wasn’t ready to do this video (had to be ready to record). That’s always something that puzzles me - why customers comment on KZread videos about their woes rather than asking manufacturer for help.

@thsone

4 жыл бұрын

@@Floppycats u misunderstood. But guess o should have worded my question better... here let me condense... how often do u find ureself having to do a hard reset? Estimating of course.

@Floppycats

4 жыл бұрын

thsone i think I’ve done it once in a year’s time (for this video).

@thsone

4 жыл бұрын

@@Floppycats k. Ty for the info. P.s The vid definetly helpful. :-]

@Floppycats

4 жыл бұрын

thsone you’re welcome!

My white litter robot will not rotate/cycle. Constantly has the blinking blue light. I’ve tried everything and it won’t work

@Floppycats

4 жыл бұрын

Garit Daniel have you asked Litter Robot support?? That’s my first step always.

@Floppycats

4 жыл бұрын

here's the support link - bit.ly/3nvtZCo

I tried your generous instructions and nothing it’s horrible I’ve never had my place smell until I started to use a non functioning LR still have to scoop as well so bad 😢

@Floppycats

Жыл бұрын

I’d reach out to LR customer service or visit the FB Group that helps people with LR issues. No reason for it to be doing that.

Still getting over torque after dump when trying to return to home position. So frustrating 😢

@Floppycats

10 ай бұрын

Reach out to LR customer service or if you're on Facebook, join this group and ask there: facebook.com/groups/500310760811157 - post a video of what is happening to get more concise help.

I wonder if a hard reset would help getting it back online?

@Floppycats

3 жыл бұрын

worth a shot.

Mine won't turn after I've unplugged from that end and waited 10 seconds. It goes to blue light and that's it

@Floppycats

2 жыл бұрын

Hmmmm...maybe reach out to LR customer service or if you're on Facebook, join this group and ask there: facebook.com/groups/500310760811157

what if the blue light blinks and when you press reset the yellow button starts to blink verry fast ? i tried everything even unplug the powercord

@Floppycats

2 жыл бұрын

Sorry, Jenny, I am not sure. You can try to reach out to Litter Robot's customer service or hit up this group on Facebook: facebook.com/groups/500310760811157

@LitterRobot

2 жыл бұрын

Hi Jenny! We're sorry this has been happening and would be more than happy to help! We suggest checking the DFI Lenses in the base for any obstructions. Please view this tutorial on our KZread channel for instructions. kzread.info/dash/bejne/i4V-3JKPf6Xgm9o.html If you require further assistance, please contact our Customer Service team. Thank you!

Hey my litter robot went Bach online finally happy now

@Floppycats

5 ай бұрын

nice! what did you have to do?

@user-hk6hk7fs9i

5 ай бұрын

@@Floppycats I didn’t do anything just came back online

@user-hk6hk7fs9i

5 ай бұрын

So I’m happy about that I thought I was going to have to replace my mother board on it I went to scan the code and I just came back just like that

@Floppycats

5 ай бұрын

Glad it's working again - sure would be nice to know what happened, so if it happens again, you can easily fix it. Hope it doesn't happen again.@@user-hk6hk7fs9i

@user-hk6hk7fs9i

5 ай бұрын

I just came back I wish I new but I’m happy

No disrespect as knowing the hard reset is awesome, how does this help if your yellow light is flashing as your title says?

@Floppycats

2 жыл бұрын

Yes. That’s why title is the way it is

I don't suppose you have a suggestion for an issue of the robot being stuck on an orange/yellow unblinking light, not responding to anything (even the power button)? I've tried the hard reset, dismantling and putting back together the CPU. The bottom sensors appear to be fine. I've cleaned it well. Unfortunately I brought mine 11 months ago from a UK former international partner of Litter Robot and the company went bust a few months ago. I even brought 18 month extended warranty, but the company are uncontactable and I'm stuck with a broken robot 😞 I've tried waiting in the queue to speak with litter robot in the US but the international calls have already cost be a fortune! Sorry for the ramble, I'm a bit stuck!

@Floppycats

3 жыл бұрын

YES!! I would email litter-robot USA support - they are awesome! bit.ly/3nvtZCo

@LitterRobot

3 жыл бұрын

We would be happy to help you, Emma! Please send us an email with your serial number and any videos/photos showing the issue on your unit. support@litter-robot.com

Anyone have issues where it is cycling then pauses mid spin and then starts again and stops several times

@LitterRobot

4 жыл бұрын

Thanks for reaching out! If you haven't already please be sure to submit a ticket so we can determine the cause and resolve it for you, litter-robot.com/help

@JFJM53213

3 жыл бұрын

Yes and it is so frustrating! I just ordered a replacement motor, as I have tried everything.

Mine is stuck with a solid "cycling" light and even resetting it won't do anything. As soon as I plug it back in, it goes back to "cycling". None of the buttons work or anything

@Floppycats

Жыл бұрын

when was the last time you cleaned it? like deep cleaned it? kzread.info/dash/bejne/Z2SHso-zg7GtYqg.html if you're on Facebook, join this group and ask there: facebook.com/groups/500310760811157

@Guap303

Жыл бұрын

@Floppycats I usually deep clean every weekend. Take it out, wipe and vacuum it all down. And spray out and scrub the dome.

@Floppycats

Жыл бұрын

@@Guap303 OK - I'd try that Facebook group I linked to - share a video when you do. facebook.com/groups/500310760811157 or here's what LR told me - "use the self-service troubleshooter at support.litter-robot.com/s/?language=en_US will help people receive support the fastest! If the customer is unable to solve their issue through the troubleshooter, they will reach a form at the end that will prioritize their case with the customer experience team."

@Guap303

Жыл бұрын

@@Floppycats thank you so much

@Floppycats

Жыл бұрын

@@Guap303 you're welcome - hope it's a quick fix.

My night light wont turn off even with the steps shown to hold the power button in. I need to turn it off as the unit will not work with it on but happy with it off. Please help

@Floppycats

5 ай бұрын

sorry to hear that - not sure if i have any ideas. if you're on Facebook, join this group and ask there: facebook.com/groups/500310760811157

Do u have any idea y my power button is a solid yellow?

@Floppycats

Жыл бұрын

I don't - Litter Robot Problems? If you're on Facebook, join this group and ask there: facebook.com/groups/500310760811157

Have you ever lost connection to the app and can’t reconnect to the app. I tried to uninstall and when I go to setup my device it says my Wi-Fi password is wrong

@Floppycats

Жыл бұрын

No. Sorry. Litter Robot Problems? Reach out to LR customer service or if you're on Facebook, join this group and ask there: facebook.com/groups/500310760811157

The cycle light is flashing rapidly on mine and get it to reset no matter what I do , what seems to be the issue ?

@Floppycats

Жыл бұрын

The cycle button? There’s not a cycle light per se

What kind of issues does the hard reset rectify? Mine been stuck mid cycle this past week, so annoying.

@Floppycats

3 жыл бұрын

i am not sure. whatever i was experiencing, it fixed. but sometimes it just needs to be re-lubed with furniture polish. how old is yours? i would contact support - bit.ly/3nvtZCo

@TeleeFONE

3 жыл бұрын

@@Floppycats I tried this hard reset, and so far my LR hasn't stop mid cycle in 24 hours. My littter robot is around 3 years, have repaired it 3 times so far and it isn't cheap to repair, each time costing us$100 to repair.

@Floppycats

3 жыл бұрын

@@TeleeFONE fingers crossed that this did the trick - did you lube the track that the globe slides in? you can do that with furniture polish according to litter-robot. i talk about that here: kzread.info/dash/bejne/qZ2a2NejgKvNYpc.html - sorry to hear that every time you have had to repair it's $100. what all has happened? i have never needed to repair either of mine - and my first one is over 5 years old.

@TeleeFONE

3 жыл бұрын

@@Floppycats A lot of issues, dusts and sands gets in the sensors, the pinch metal part got rusty and needed replacement, sensor replacement twice. Doesn't the litter or dust get into your LR sensors that is near the litter waste drawer? Ok I'll buy the furniture polish and lube that area. Before the hard reset, my LR seems to stuck in mid cycle every 6 hours, now has been 36 hours with no issue.

@Floppycats

3 жыл бұрын

@@TeleeFONE No, it hasn't - what kind of litter do you use?

My blue light won’t stop flashing won’t reset its completely empty and I have whipped off the red sensors for the fill

@Floppycats

2 жыл бұрын

Check it out here - www.floppycats.com/litter-robot-troubleshooting-fixing-common-litter-robot-3-issues.html#5-blue-light-blinking or reach out to LR customer service or if you're on Facebook, join this group and ask there: facebook.com/groups/500310760811157

Why would the title be about fixing a blinking yellow light and you begin by saying your light needs to be solid blue in order to reset?

@Floppycats

Жыл бұрын

Instructions that were given to me by LR and are in the description. Cheers

Will this fix a safety bar detected error code I keep getting all of a sudden??

@Floppycats

Жыл бұрын

I don’t know. I don’t have mine anymore and am losing memory about them. See my pinned comment and ask there. If you haven’t deep cleaned it in awhile, including vacuuming between base and globe, I’d do that too.

@Floppycats

Жыл бұрын

how to deep clean - kzread.info/dash/bejne/Z2SHso-zg7GtYqg.html

What kind of litter are you using???

@Floppycats

3 жыл бұрын

Dr. Elsey's Ultra - I talk about it here: kzread.info/dash/bejne/dpNpuricdNzHZdo.html

What does putting it into sleep mode have to do with resetting?

@Floppycats

2 жыл бұрын

sleep mode is for when you're sleeping or something and don't want the machine to operate - so that the sound doesn't wake you up.

@sheraarehs

2 жыл бұрын

@@Floppycats I'm asking why the video is just showing it's regular operation. It's just putting it in sleep mode and taking it out of sleep mode then letting it run a cycle. How does any of this have to do with resetting?

@Floppycats

2 жыл бұрын

@@sheraarehs the video is how to do a hard reset - instructions are in video’s description. Not about sleep mode at all.

Unplugging does nothing since I have a battery backup installed. :( Now what?

@Floppycats

4 жыл бұрын

contact their customer service - bit.ly/3nvtZCo

@melinasparks3268

3 жыл бұрын

Disconnect the backup battery for the reset

My litter robot 3 won't cycle. I have unplugged it followed all of your instructions and it just gets stuck on cycling with a blinking yellow light but it doesn't move. What should I do?

@Floppycats

2 жыл бұрын

Maybe try removing some litter? Could be Litter level is too high? How old is your unit?

@byrd21983

2 жыл бұрын

@@Floppycats I emptied the whole thing and took it apart and put it back together. No dice. We got it last year.

@Floppycats

2 жыл бұрын

@@byrd21983 maybe you need to lube it with furniture polish. Search for my “litter robot problems” video - there’s a bit about furniture polish on there. I’d link to it, but riding in a car on the Hwy at the moment

@Floppycats

2 жыл бұрын

@@byrd21983 also, you could try posting in this group - facebook.com/groups/500310760811157

not working for me. but the top-Arc-light contact issue.

@Floppycats

2 жыл бұрын

hmmmm... Reach out to LR customer service or if you're on Facebook, join this group and ask there: facebook.com/groups/500310760811157

It completely stopped with the blue light on , and yellow light flashing

@LitterRobot

2 жыл бұрын

Hi Carolyn! We'd be happy to resolve this for you! Please contact our team at 877-250-7729 or support@whisker.com. Thanks!

Do you have to reconnect WiFi or reconnect to app?

@Floppycats

7 ай бұрын

I'd think so? Litter Robot Problems? Reach out to LR customer service or if you're on Facebook, join this group and ask there: facebook.com/groups/500310760811157

Why would this be a cause . Or what put this in this state

Mine is stuck in a flashing reset and won't cycle. Any ideas?

@Floppycats

Жыл бұрын

www.floppycats.com/litter-robot-iii-yellow-light-flashing-troubleshooting-hard-reset.html

@Floppycats

Жыл бұрын

if you're on Facebook, join this group and ask there: facebook.com/groups/500310760811157

what do i do for a blinking yellow/orange light on the cycling button on the litter robot (the beigish white one)

@Floppycats

3 жыл бұрын

did you try what i do in this video? if that didn't work - when was the last time you cleaned it?

Reconnected to a Wi-Fi😊

@Floppycats

11 ай бұрын

woot woot!