Richard keep up the good fight!!! A collective is always more effective than a singular…… As mentioned a group action bringing JLR to task for inadequate and substandard security that is not fit for purpose had far more traction than Mr Unhappy attempting to take on a mighty car manufacturer. As always informative, on point, and very passionate. Thank you

Seems like they're mugging you off, pushing responsibility for responding to you further and further down their hierarchy. You wrote to the CEO and are now dealing with someone from the PR dept.

@rcleg4522

6 ай бұрын

Exactly what they are doing. Their own insurance product are not quoting people, it’s all smoke and mirrors. No plan to fix it.

I think Clarkson has been actually been given this car for publicity

@pffyespff

6 ай бұрын

He also wrote in the Times that it's not brand new, btw. A used one, for his girlfriend Lisa, complained that £200k for a new one is just too much, even for him. Richard, insurance offers probably meant when you install alarm your insurance will go up "JUST" 2 TIMES (wahey!!), if you use that steering wheel lock thingy then increase is 3x. Whatever you do, you can't have the same insurance cost like before. If you don't install anything the cost will go up 4+ times or more like quotations from your viewers show.....

Richard, I’m following this with great interest, as an Audi and Mk1 Focus RS owner. My gut feeling is JLR won’t cover the older cars, because they know they’re going to get stolen, and therefore JLR will be paying out hundreds of thousands of pounds, due to their poor security. They obviously can’t say this to owners, because that will harm the brand more so. They are only interested in cars whom have the latest security updates.

Thanks for this update Richard albeit a frustrating one - I have a suspicion that JLR are looking at this as a UK market issue rather than a global market issue. The difficulty for UK owners is that when large companies respond with noises through their ‘Comms’ team, you know you’re being ‘managed’ as a damage limitation exercise. Unsure of the stats on how UK sales contribute to global sales, but judging by the car transporters heading from the factory to the Port of Southampton, the majority of these are left-hand in Dubai or US specs. So what I’m suggesting is that if JLR can contain this issue through PR/Comms to the UK, it will be a worthwhile damage limitation exercise for their brand reputation/overall global sales. Sometimes, when you’re in a war, it pays to think like the enemy and sadly this is very much how it’s beginning to feel! Hopefully, your sparring with JLR will pay dividends, but if owners are to come out on top, we need to find that knockout punch. Until then, it will feel like we’re being played, because we are! Keep pushing, and thanks again for picking up the cudgels on what is now becoming very serious for many many folk👏

Yes, please push and put pressure on JLR. You’re correct to expect more than hollow words with no measurable outcomes. What’s staggering here is you’re doing JLR a favour by communicating, because their business model and brand loyalty is collapsing and fast. Thanks and keep up the great work for all of us owners.

When I retired in 2020, I Bought a brand new 2020 HSE Dynamic speced from the factory from Pentland Stirling and haven’t had any issues in 4yrs. I’ve just jumped and bought a BMW X3M40d and you may ask why ? Don’t get me wrong - love the motor ( looks /performance ) but a cumulative range of issues has made me jump. ( massive depreciation/ quadruple insurance premiums ) and no sign of JLR willing to do anything about it. I’m just coming to the end of a 4 yr pcp and to own the vehicle outright is £36k ( balloon payment )which was always my intention but with valuations plummeting ( £2k /month reduction ) insurance premiums quadruple and potential major mechanical issues, I decided to cut my losses and go BMW. Voluntary Termination on my finance contract exercised and vehicle collected on Thursday away to the Auction. 😢

Hi Richard, I have been a Range Rover owner since 1998. I have bought three Range Rovers since then. Recently I had my car Serviced at my local Lookers Land Rover. I spoke with the service manager who has been with the company for over 30 years. He told me privately that in all his time with the company he has never seen so many Range Rovers in the show room as they can not sell them. It is so bad that customers are coming in to get there deposits back because they can't get insurance. I personally have insurance until June 2024 and after that i think it will be bye bye Land Rover unless some miracle happens. Last but not least I have video footage of two guys trying to steal my Range Rover with the scanners and the only thing that stopped them was my keys in the pouch. Keep up the good work and look forward to your next update thanks Gerry Grehan.

I cancelled a purchase of a used Range Rover and bought a used Lexus RX hybrid for less than the cost of the Range Rover insurance quote! Enough said methinks

@christopherruddick88

6 ай бұрын

The Lexus RX and Toyota RAV4 thefts seem problematic as well currently though with canbus injection?

@banjia22

6 ай бұрын

The Lexus RX also has a theft problem. If you go through the Lexus forums. I had my 2022 MY RX Takumi stolen off my drive in May 2023. I have subsequently moved to a BMW and fitted a Ghost 2 immobiliser

@Tavault

6 ай бұрын

You might want to rethink your Lexus, highest stolen vehicle in London at the moment

Hi Richard, thanks again for all you are doing. What confuses me is that I have a 23MY (latest version) Range Rover with the latest JLR security. I took delivery in November 22 and at renewal in November 23 my insurance went up from £780 to £2300. Land Rover insurance refused refused to quote. This is for a car in rural Oxfordshire not London. The issue isn't just with earlier models. I just don't get what is going on.

Hi Richard, this is great work you are doing. The competition to JLR must be rubbing their hands as JLR are just giving clients away

@sim77410

6 ай бұрын

JLR are losing customers but there’s enough mugs who keep going back for another RR, even when they’ve just had one stolen. I’ve read about people on their third or fourth RR. Sheep. Plain and simple.

As always Richard, another great and informative video. I am now beginning to worry about my forthcoming renewal even though it is not until August 24. JLR seem to be as tough skinned as the Post Office in answering questions or moving solutions forward and insurance underwriters are putting up a blanket refusal or charging the earth no matter where you live in the country. We are, to a man, behind you, and wish you all the very best on the fight with JLR on behalf of all us unseen customers. A sincere thank you.

You need to call it out as it is mate . The Landrover insurance has been a total disaster & border line disgrace with 9/10 clients I know not even getting a quote & anyone who gets a quote is insane money . This is company who are hiding behind this mess with false & empty promises. The best solution I tell my customers is don’t touch jlr at all . Utter garbage with non existent customer service… This video clearly demonstrates my opinion & feedback

Bless u Richard for taking this on, following with great interest , had Land Rover for 30 x years , my current one being a discovery 3 , even my renewal increased from £500 to £1300 , rang company and was advised because of the keyless entry thefts premiums have increased , along with part shortages so many require to have a loaned car for longer periods , managed to shop aroumd and get mine for £450 with Hastings’s, belong to several Land Rover forums and seems many models are getting tared with the same brush in ever increasing premiums , indeed feel Land Rover have a lot to answer for , particularly seeing they’ve created the issue of not making their keyless entry vehicles secure , shameful that a 100k FFRR can be nicked in 60 x seconds , thks again for all ur hard work and following ur channel with interest , hope it was also ok to share ur video on the 3 x Land Rover forums I belong in order to get more coverage , all the best and very grateful to u , Gary

Surely JLR can come up with a simple solution to reduce insurance premiums, reduce the massive cost of upgrading their software and to stabilise second hand values? Something like get the customer to pay £500 for a Ghost 2 to be fitted, get a certificate from the installer showing Make/Model/VIN etc, customer to upload a copy of certificate to JLR insurance, premium is then massively reduced. A win for JLR not having to pay out for the Ghost 2 and a win for the customer because a lower premium could easily pay for the Ghost 2 system. The first insurance company to do the same surely would be on to a winner?

Hi Richard, I have been writing to you and thanking you for the good work that you are trying to do for us RR owners, I am currently insured with the RAC, and on my enquiry they informed that, having a Ghost 2 fitted, a steering lock fitted, the remote key switched off, and tracker fitted, will make absolutely NO difference to the insurance premium I will have to pay. So I might have a slightly better piece of mind, but financially it has NO advantage.

Thank you for all your efforts so far and keep up the pressure. However, my L405 has fallen so much in trade in value I’ve decided it’s not worth trading in so, tomorrow I’m buying a new Porsche. I’ll keep the L405, untaxed and uninsured on my drive (it doesn’t fit the garage) and just wait to see what happens. It’s a pity because I’ve had Range Rovers (more than 8 so far) since the very first ones back in the 1970’s. Each time I have left the brand I’ve always come back but perhaps not this time. Regards John SS

Hi Richard, thanks for the update and for continuing to push this! I've added my feedback previously via the document you provided but also wanted to let you know that following your first update on this back in November I emailed Montana, and she eventually came back to me but her answer was very none committal. I have emailed you a copy of her reply if it helps in anyway. Thanks for your continued support. 2017 RRS owner and evoque owner for 5 years prior tho this. Gareth.

Someone at the top in JLR MUST have known all about this years ago and I dare say NO-ONE willaccept responsibility or be held accountable ! There seems to be something similar between this and what has been unveiled with the Post Office scandal ? My heart sinks a bit further every time I watch you and I thank my lucky stars I don't own an RR !

Looks like JLR are going to play a PR game with you. Beware 👍 Happy New Year and thanks for the brilliant content.

Sounds like the insurance companies need a kick up the proverbial as well. How can they penalise people for adding enhanced security?? Maybe you need to add the ABI to this process as their products are also not for purpose. Great work Richard - keep it up. beginning to feel like a fight with the Post office 😂

@beastieboy3926

6 ай бұрын

Presumably you would be penalised by insurance if you left car unlocked,but if you take additional security,you are also penalised. Doesn`t make any sense.

@simongreenwood4812

6 ай бұрын

I’ve a 2014 RR vogue 7k miles a year social only, I’m 52 and live in the east peterborough and insurance due in March. Was £400 last year just got some quotes and is now atm £1200!! Not sure what to do as I’m just a working man who has now been stitch up by jlr!!!

@snapdragogon69

6 ай бұрын

Because "is the car modified?" is just a boolean tickbox - why anyone would try and get it ticked is beyond me.

Excellent work again. Out of interest the company I work for has a fairly sizeable fleet of 22 and 23 plate RR and defenders (commercial) combined with a fleet of specialised forestry harvesting kit As part of this scheme it is the leasing company who provides the all risk business insurance for the fleet (bulk policy via Lloyd's) all in with the monthly fees. The leasing company have recently advised that they are doing an unplanned early termination of the JLR fleet , and on an interim basis they are providing a range of platforms including Toyota, Grenadier and variety utility pickups. We are also seeing locally the commercial auction are experiencing low or zero bids on the JLR products and on the road we are seeing them moving on a daily basis transporters loaded up with JLR products and moving them on a southern direction.

Hi Richard... Great work thankyou. I have a 2014 ffrr autobiography... loads of extra ... 107 k car when new... over maintain it everything works as is should... love it... had it three years... full no claims.. retired turned off auto unlock... cannot get JLR insurance...my insurance had gone from £530 upto £1900 within three years... would really like to now purchase a newer model 2021.. but concerned over falling values and ever increasing premiums year on year. Was going to get a private reg... but decided against it... thought showing its old might deter thieves from bothering. Anyway sadly need to move the car on and take the loss won't be purchasing another JLR product... One of my friends has ffrr 2015.... another rr sport 2015... Both looking to sell.... both not purchasing JLR. If JLR don't do something soon they will kill off the brand loyalty and customer base... how can they allow a situation where customers in London are refused insurance... yet its probably there biggest customer base... simply ridiculous business accumen.

I would imagine “JLR Insurance” is just a broker frontage like all the others, Admiral,Swinton etc. and so are just the people who take the first slice of your money. The underwriter, be it Lloyds of London or whoever are probably dictating the premiums and assessing the risk i.e. which cars they will (or won’t) cover. So I don’t think “JLR insurance” will have much say in the matter or be able to remedy it themselves.

Hi Richard Love to watch your videos on JLR. We have owned Land Rovers, various models, for over 30 years. Purchased 2018 Discovery last March and recently have been worried about security. Two different dealers have informed us that there is no recall on our vehicle for security update so tomorrow it is booked in for ghost alarm, but am now worried that we won't get insured in June when it's up for renewal

@Challengetheroad

6 ай бұрын

Thanks Jayne, I would ask your insurance company in the morning about Ghost if you can. The Ghost is definitely a big help but may not save on insurance. Richard

@f1kwa399

6 ай бұрын

@@ChallengetheroadI admire how you refrained from calling out these idiots in the insurance companies, clearly they think Ghost and locking wheel nuts are an after market ‘go faster’ addition. With numpties like this dealing with quotes there’s surely no hope? What’s next, a premium for having a dashcam?

The massive real issue behind all of this is that you can make cars as secure as you like but you still have get in & out of them so liable to car jacking & people will still break into properties to get keys to take cars..along with holding people to ransome where additional security is fitted....admittedly there will be fewer criminals prepared to take this step but be under no illusion there are plenty who will & are doing this already. The vehicles are desirable, worth money as a whole or in bits & the Police are unable to actually deal with the issue. Even if they do the implications for people caught & prosecuted is negligible. This is a major industry wide issue & is beyond just LR as it will rapidly be which ever other brands people switch to.

JLR are definitely dragging their feet on this whole situation and with the soundbite responses their marketing people have given so far to questions they do not deserve their loyal customer base. And even if JLR do sort out the insurance situation, it won't help the people that have already been denied a quote (like me), those that have not been affected by theft (so far), yet have had to pay over double for insurance this year. Thank you for your videos

Jlr won't give me a quote at all rrs 2019 , tbh they have shown nothing but disdain.esure quote 2800 a year with 1500 up front is a joke. Thanks for your diligence on this matter we really appreciate your help 🙏.

Such an informative channel, much appreciated.

@Challengetheroad

6 ай бұрын

Thank you

Keep at it Richard. I so really want to just sell up now and move away but depreciation and the lack of people and dealers wanting to buy these things is making things very tough to do that. I can’t see things getting any better for LR either and have no sympathy them as they could have done things so much better. Not content with being known for terrible reliability and not so good dealers, now it’s un-insurable cars, huge waits on parts and massive depreciation on top. I can’t think of any other brand that’s had this perfect sh*tstorm before and they still don’t seem that bothered.

We've got a 1980 model and a 2006 model coming up for insurance renewal next month, so I'll keep you posted to see if the insurance issue affects these.

Thanks for the update and your perseverance which is phenomenal. 👏🏻👏🏻👏🏻 It feels like you are being passed down the food chain of the par department. They should be moving your contact upwards this is serious. I could have been a new customer by now save for the fact the insurance premium was ridiculous £5.6k Pa.!!! What I can’t understand is how come JLR has such good 2023 results when they are having such problems??? Or is it just us in the UK?

My neighbor just has his Hyundai stolen. He has a replacement and wanted to fit a ghost 2. Hyundai said if he fitted it they would void his warranty. At the same time they admitted his brand new car is still vulnerable. It’s insane. So it’s not just JLR

Unfortunately the only time these big manufacturers stand up and do something is when you hit their revenue and sales targets. I was in the market for a new a Range Rover and like the product, but given the companies obvious, it’s a PR issue we must manage attitude, I have withdrawn from that opportunity for them. I will not buy a product of any description a manufacturer is not willing to support with confidence, this issue can easily be rectified and only needs a technical uplift solution, it is much cheaper than spending 50k on PR media teams timesheets. It’s time for JLR to show some real transparency with a solution to mitigate that works with insurance companies. Right now I would caution anyone against any JLR Jaguar Tata product. Cross platform sharing is a well known fact, don’t assume Jaguars are any safer.

As a 27 year old i brought my first RR sport after saving for years. Im not rich, just wanted a nice car. Have a 2016 RRS my insurance has doubled. I can no longer drive the car and its stressing me out. I walk to work now, 1 hour walk. As my insurance is coming out at 6k and due to the financial struggles i cant just pay an extra 3k for insurance. Everything is expensive. No one wants to buy the car either. My mental health has deteriorated. JLR need to sort this out. Never buying a LR again! Traumatised.

this reminds me of a cad draughtsman at the engineering practice i worked in early nineties, he almost bought an RS500 sierra 3 yr old for a few grand because nobody could insure them!! so this is a rewind to the nineties when thieves were smarter than manufacturers!!

Hi Ricard, I have owed range rovers since p38 days and have been local to the brand. I currently have A Range Rover sport he’s 2015, car was in for for new brakes on the 4th Jan at Syter Land Rover Coventry a dealership I have dealt with for over 20years. Ask about security update and was greeting with a smug face and told we doubt have the software the model it’s to old. Regarding insurance I had a three year fixed price which was due to go into the third year from 31st January, but Saga have cancelled the insurance saying nobody will underwrite the policy. I have tried Land Rover insurance and guess what it said we can’t insure that vehicle. I have looked around at alternative quote’s the cheapest I can get is £1800 an increase from what I was paying of £1300 and a car depreciating daily with no resale value. Land Rover needs to take note. Keep up the good work let’s hope people power can help sort all this out. LAND ROVER YOU SHOULD BE ASHAMED AT WHAT IS HAPPENING.

It's just not good enough. Keep up the fight! Keep the pressure on. Such a great cause Richard, well done

I just bought my 1st ever JLR product last June. Got a lovely RR sport on an '11 plate. it's a wonderful car although I found the insurance was nearly double that of my Volvo I had before but, hey you know the engine is huge compared. I'm terrified now about what's going to happen this June, I really don't want to have to try to get rid of it but I won't be able to justify a massive rise in insurance. Hope they sort something out, keep at em.

I tried to use JLR insurance on my RR Velar 2020 and they refused to insure me… never in my life have I been refused insurance… I’m with Admiral multi car but paying more than double than last year. Keep up the good work Richard.. 👍👍👍

Thank you for a super informative report. Having previously owned a Landrover I am looking at getting another but like you mentioned in your video people will vote with their feet and I am now staying clear of this brand. The cost of living is high enough. Insurance is a legal requirement and sadly there has to be some give. Interestingly I also watched an auction video earlier tonight and literally out of the 300 cars there I would say maybe 50 of these were Landrovers with about 30 to 40 percent of these being insurance recovery related. Sorry Landrover you have lost me as a future customer.

hi Richard, I was pointed to your channel and comments after having a moan about my renewal premium from Adrian flux on one of the forums.. last year my cover for a 2.2l tdci 110 defender cws utility, registered in late dec 2014 but according to the vin is a 2015 model cost me close to £700 including breakdown cover...this years renewal arrived and the quote was £1700... my question was how can that be ...over £1000 hike in premium with no change in circumstances... no reason given by flux other than to say that was the best they could do..they obviously don't want my business , so im left thinking that my defender must fall within the group you are describing..look fwd to hearing what they have to say...

Thank you Richard for your diligence and mature considered voice to the dilemmas of JLR customers. It’s obvious that current issues are going to cost a considerable amount to JLR however they could gain so much kudos as a brand of true statue by doing what is fit and proper

Has ANYONE actually obtained a quote from JLR insurance? Sounds to me like no-one qualifies simply because it’s a total sham. I genuinely fear for the brand unless someone with authority pulls their finger out, and soon.

Hi Richard, keep up the good fight, right behind you. Honestly JLR what are you thinking? We need sensible insurance. Picking up my kids at boarding school over half the parents have RR and these people simply run everything from law, business, accounting, government, you do not want to lose their loyalty. I’m happy to pay for a ghost system, but if it doesn’t make any difference on insurance or even makes it worse what’s the point? My own experience of top management of insurance is legless by lunchtime! Surely they could work out a plan to an agreed security level and get the premiums coming down. My 2023 Range Rover hybrid HSE is a fantastic car, beautiful to drive, the best car so far from JLR. Will I get insurance in March on its first renewal? My old autobiography RR 2018 was £800 to insure, March 2023 my new model was £2400 after a year of paranoia of leaving it parked for a hour or two on a public road , never leaving it at the airport like all my past RR , will I even get a quote in London? Currently JLR insurance has refused me. L

I have a 2019 RRS. Live in Kent. Renewal is currently due and cheapest quote I’m getting is £7,000!!!! I’m 62, 10 years NCB, clean driver never any thefts or problems and have a ghost immobiliser How can JLR “offer” insurance which they themselves won’t even provide a quote for their own cars Paid £55k last year for it, price has dropped to £30k now, lucky it’s on PCP, as won’t suffer the loss, but soon as I get halfway, I’m returning this car back! And never touching Land Rover again

My car is ten years old and was not a problem to insure when I bought it a few months ago. It is in fantastic condition and I like it as it’s perfect for my needs. I don’t want but wondering if it’s best to flog now. Disappointed to say the least. I use a Faraday pouch and all our keys are kept in a Faraday box

@rogerhudson9732

6 ай бұрын

😂JLR face an existential threat, sales will fall to nothing and the company will be bust.

I have a March 2017 RR 4.4 SD V8 Autobiography that has a coded steering lock, JLR tracker AND a Ghost II immobiliser. JLR Insurance couldn't even give me a quote. They are a waste of time. Keep pushing them Richard. You are doing a great job

I think the issue with the autowatch ghost 2 is that it is not an approved thatcham connecting into the loom which may give them unease in terms of risk of fire and other damage. It would be great to get an insurer or ABI involved though.

I can see a class action in the future. If JLR have sold a product, which by their own admission requires the security updated, and they fail to recall vehicles to have the security updated, some solicitors will set up a class action. Similar to the Post Office, if it can be proven JLR have known about the problem but have continued to sell it products without informing the customer, then the product will have been miss sold. This could also relate to the finance company’s associated with the car sales.

The whole insurance industry is messed up and needs an overhaul. Our car was involved in a non fault accident where someone failed to give way and damaged both doors on drivers side. Got written off as Cat N. We bought it back , I got 2 doors in colour from a breaker car, job done and car completely fixed again. My insurance however went up and the reason for that was “Your car as Cat N is now in a higher risk group. Because if a vehicle has been involved in accident in past, it’s more likely to be involved in another one.” Paid £800 last year and this years price is £1900. 40y old with clean license for 21 years. And that’s for a 10 y old Volvo worth £6k max. If you’re paying £2.5 k for a P1 then the insurance industry has definately lost the plot. Maybe I should get a supercar instead?

Unwittingly or otherwise, JLR have well and truly pressed the self destruct button. My guess, is that BMW will be selling a lot of X5s in 2024.

2 days ago I tried getting a quote from JLR for my 2020 Range Rover SVR. I don’t live in London. I have full no claim bonus never had a accident car parked in a drive. Am 52 year old and JLR insurance company said it can’t quote me. Waste of time they really need to move otherwise it going to get worse.

JLR gave us a quote for our 2016 Evoque. It was £750. Other insurance companies were over £1000. Our renewal quote was £530. We stuck with that.

I tried to get an insurance quote from JLR for my 2014 L405 Range Rover after my current renewal increased 3fold. JLR refused to quote. Very poor, it impressed with JLR !

Tried getting Insurance on a Brand New RR whicj ordered two years ago, and contacted a whole market broker and they couldn't even get a quote, contacted five other companies and the same thing.. Lastly, JLR wouldn't insure either with 9 years NCD clean licence etc !!! Looks like JLR CEO should be looking for another job with his nonchalant attitude towards this MASSIVE Issue ! I will be cancelling my order and moving to another Brand ! Shocking how JLR are treating this problem... The car salesman at the dealership have the same shocking attitude towards this too... Stating they are surprised I cannot get even a quote ! Enough said...

Hi Richard, brilliant work in holding JLRs feet to the fire. I think our friend who has added the ghost 2 immobilisers problem might be that they are TASSA approved & not Thatcham. Looking at having either a ghost 2 or a Pandora storm fitted to my Velar & found the approval info whilst researching. Keep up the great work mate 👍🙏👍

@ishanperusinghe

4 ай бұрын

Do insurance take ghost into account . I have one and they say it doesn’t affect quote

@gaz2428

4 ай бұрын

Hi my friend, I haven’t heard of a single company that recognise or give credit or discount for the ghost because it isn’t thatcham approved.

Your work on the subject Sir is brilliant, even though I'm not affected! I was affected though by the VW diesel-gate issue and had the support of the legal profession, Lord knows what they earned from their actions, it is not important. Has anybody as yet jumped on the legal bandwagon to support you because to my mind, 'part of selling a car is the inclusion of a security system that is effective', JLR have not done the job?

I pay £110 a month with Tesco insurance for a 2015 sport for myself and my daughter..

@HANNON1066

6 ай бұрын

So I just did a new quote without my daughter on the policy, I also changed the value from £25k what I paid in June last year to £19k, yes I probably already lost £5k in 6 months but who cares.. £87 a month with Admiral, I live in Norfolk 15 years no claims 6k miles a year park on road over night…

Albania will change to drive on the left. JLR have an existential threat.

Clarkson is provoking with his article. It does t even sound that he bought brand new or used a JLR dealer! At least he recognises the great work LR have done with theft prevention which is obviously paying off. Well done JLR…. Doing better than some of the other premium manufacturers!

Thanks for all your help. Have the motoring press/magazines taken up the fight? Public pressure and adverse publicity has been proved to give the large companies a kick up the a*** and move issues faster.The current Post Office scandal is an example. Also is anything been mentioned about other JLR models not part of the recall but by default being dragged into the same insurance scandal?

Keeping the pressure on in 2024, well done Richard. Surely it must be Europe wide, there can only beso many people in Albania who can afford these 🤷‍♂️

@stevenc5227

6 ай бұрын

They don't have to be able to afford them, they are stolen vehicles, and when they need parts they are stolen as well, i cant afford a Rolls Royce, but i can when its a stolen one😂😂

Hi Richard, I own a 2017 RRS on a private plate and want to upgrade soon. Can we as JLR owners set up our own insurance company that would cover all the legal bits but provide no theft cover,{ I can look after and keep safe my own car}. If we cannot sort out something I will be another ex JLR driver/owner. Keep up the good work.

Fitting an immobiliser with keys kept in faraday box, solved my insurance and theft risk. My insurance re-quote then halved.

@jamesward6804

6 ай бұрын

Which company did you go with that halved it for this? Not aware of any insurance companies that are recognising ghost immobilisers

@DSRMay1968

6 ай бұрын

Hi - which immobiliser did you fit and which insurance company did you work with please? Many thanks, Dave

My insurance tripled on my L494 if it goes up any further when renewal comes I don’t know what I’m going to do ! Also I am extremely paranoid where I leave it we tend to take the other car and leave the RR at home. My family have had Land Rover products for donkeys years but there comes a point when it is simply too much, come on JLR don’t “P” off your loyal customers and sort this out!!

As a Land Rover dealer, predominately just Range Rovers, my trade insurance is due next week and can’t get cover on the existing stock. As you may know, we had one stolen last month. The problem is, it’s not just the keyless entry issue. They started mine with the keyless entry switched off by using the diagnostic port in the foot well. They did the same to my neighbour three days later. We switch all of the keyless entry systems off as soon as a vehicle arrives into stock. Does everyone know how to do this? It’s very simple and takes about 30 seconds. Very important you do this, but it is not full proof as if your car is open they can still take it very easily, or just break the window. Feel free to get in touch for information. Regards, Callum Bexley car sales, Dartford, Kent.

@Challengetheroad

6 ай бұрын

Thanks Callum, I will pop in and see you soon.

I did my uncles land rover evoque model year 17 jan 2018 no quote offered via land rover thought it was his address and age 80 years old , so did mine 52 years old different town still in kent 35 miles from London still no quote , I tried, direct line and about 4 more all said unable to quote finally did find one on a comparison site 50% motor than last year, I wonder will this car be recalled.? Keep up the good work Jay

I have had one Land Rover Discovery Sport and it wasn’t stolen, BUT I’ve just had to spend 8K on repairs and I feel like my bank account was robbed! Never again! My advice, don’t touch!

Only 14 tesla model 3's have been stolen in the UK since 2019 - yet insurance has also doubled for most owners. I think the key problem is that insurance companies invest premiums on the stock market and this has been tanking lately. Also, cost of repairs has grown enormously. So it's not just JLR - it is a whole industry problem.

Good evening . I do not think people appreciate the real insurance situation. My opinion is the insurance premiums are still climbing astronomical for JLR vehicles because whilst security is being updated on JLR vehicles from 2018 onwards, the insurance companies are actively clawing back insurance loss payouts for cars already stolen. I think insurance will normalise in 3 years time once losses are paid out, a form of tax on the public.

You need to consider the fact that this is a UK only problem. JLR have a world wide waiting list for new cars so why should they be bothered about the fact that it is a UK only social behavior problem. The police have never really been interested in stolen cars in this country, they see it as "well your insured are you not" and pass the buck. It is the society we now live in , lots of young men who do not ,or cannot, do a proper job and are brought up to steal for a living. It seems odd to me that no one has said to JLR "WHY"do you make a £100,000 pound car so easy to steal!

It’s not only Range Rovers that the insurance companies are hitting. My 2015 Freelander 2 insurance Doubled this year. Im hardly a great risk pensioner -67 yrs old 10 yrs ncb and no points or accidents. Insurance co’s take the piss in the uk. For instance I have a car in Europe - a ford c-max - full comp, any driver over 25, 10,000 kms pa --- 98euros full premium !!. Because of the insurance JLR has lost my son as a loyal customer already, his insurance went from £900 to £3000 on a 2018 Evoque HSE. Went to trade it in and had to take a top up loan of £7000 to clear the finance on it because of the depreciation. Purchased a brand new BMW 145 (300 bhp) - insurance £800! Come on JLR get your house in order or close down.

Hi Richard , just wanted to say that I think that anyone waiting for insurance companies and or JLR to do the right thing will be disappointed ! Ive now officially cancelled a new defender x I’ve had on order since last year (deposit refunded ) , it would have been my 5 th JLR car . Its back to Mercs for me , id rather stump up the extra for a new G wagon than waste more ££s at JLR

My RR Velar is 2 years old - delivered new in Jan 2022. Insurance premium just quoted is now nearly 400% more than 2 years back !! JLR own insurance service would not even provide a quote. No claims, no accidents, no convictions et etc. Who would buy a car from a Manufacturer who’s own Insurance provider refuse to even quote to cover it ? Not me now I’m afraid.

Why hasn't JLR told everyone to switch off key less entry until the vehicle has had the update carried out?

Thank you for all the work you're doing with this. It seems as though JLR simply do not know what to do. I'm considering buying a 4/5 year old RRS, but I'm hanging fire right now. As far as used values go, I'm not seeing that much of a reduction for low mileage examples, so wondering whether dealers are expecting a severe haggle, very poor trade in values or both?

I quoted a RR and Fully Comp was cheapest, third party only was most expensive (this did not include fire or theft) that's remarkable ! I want a RR but waiting for the o from this channel :)

I have a 2016 Jaguar XE diesel and a 2013 Discovery. The finance on the Jaguar will be finished in June, the likelihood is that the Jag will be traded in then. This is because JLR don’t give a damn about existing owners and their resale values. Between the Ingenium diesel timing chain issues and now thefts and insurance, I can only come to the conclusion that JLR really don’t care. This will be the case until the vehicles become unsaleable due to a lack of residual value. The bit they’re not getting is it is more difficult to win customers back once they feel shit upon.

Come on Richard, you are being given the classic corporate run around. Unfortunately despite all your hard work JLR are walking off a cliff. It’s almost like they have decided to abandon the UK market?

Got an insurance quote on a 16 plate Range Rover sport., it came back as slightly more expensive than insuring a 17 plate r8 v10 plus which costs 5x the price 🤣

Hi Richard, keep up the fight. I too cannot get a quote from JLR insurance. A 2019 L405 P400e. 59 years of age , 13 years no claims, clean license, safe area code. What are we to do?

You’d think some entrepreneur would create a insurance company for all these people because they’d have the monopoly? But the fact insurance companies aren’t willing to evan quote i think its too far gone, or worse than we think in figures

@4cds14

6 ай бұрын

From the fact all the companies are quoting such high premiums tells you they don’t want the risk because the risk of theft is so high. Most of the insurance companies are underwritten by huge parent companies I don’t think an entrepreneur would be able fund such a company & it would be to risky ( excuse the pun)

Hi Richard, I tried to get a quotation from JLR and it wouldn't give me a quotation. Its a 2018 R/R Sport, if they wont quote on anything older than 2020 why not say from the outset.

Remember JLR is Tata owned. They ain’t big on security in India. The fact insurance companies either won’t insure or have sky high prices is basically an admission of this fact. JLR are not a premium car maker at all. Yes their vehicles cost a fortune but the reality is like German car buyers, all you really need getting is a badge and, I’m old enough to remember the original Range Rover and the current vehicles are so far away from them the badge shouldn’t be the same. As for adding security and locking wheel nuts the insurance company is correct. Any car that is modified from factory standard will incur a higher premium unless, locking nuts etc, were valuable as an option from new and you used genuine parts. It’s not up to JLR to help owners at all, like Corsa and Fiesta owners, learn to accept they get nicked by the thousand and choose a better car. Unless you off road and who will do that at £70,000 plus don’t buy a 4x4. Try something like a Renault Austral at around £45000 for top spec, 4 wheel steering and more toys than Range Rover have that are actually useful. JLR don’t care about owners and never have since the breakup off Rover etc. They make cars because the owners see them as status symbols and nothing more. Tata know when people are daft enough to buy an inferior car the government will keep handing them massive grants, that’s what they are interested in. Don’t forget they own the UK steel industry and would close it down tomorrow but for the fact the amount of money they get from government makes it basically a nationalised industry but without the country seeing the benefits. The L322 was the last decent Range Rover with the right mix of of road ability and normal road use.

I think we need at purchase point going forward to be able to option new JLR cars with a old fashioned key?!

I have a velar 250SE 2018 and JLR insurance won’t provide cover. LV have already refused to renew my policy. Quotes on the normal platforms are over double my current premium even though I have no points, full no claims and driving for 38 years

I live in Surrey and actually am/was interested in buying a used RR Vogue but obviously holding off until it’s clear what’s going to happen. I tried JLR insurance on a 2015 and 2018 and got refused in both. Not great! However - esure seemed to come out best on go compare but would need to see the quote through to check it’s all valid.

My 2014 Evoque insurance cost October 22 was £645. Oct23 was£1650. Its value at that time was around £10000. Insurance costing 16.5% for a 10 year old car? This is an orchestrated scam. Who is the conductor?

Hi Richard, I am starting to regret buying our new RR sport (2017), our insurance has gone up three fold and I cant sell our old RR sport (2010) I have lost money having to pay for the insurance and will lose money selling (if I can) our old RR !! the other thing is, if it is stolen or written off what will the market value of it be ?? couild be a massive loss there as well !! what a bloody mess !

@user-wo6gb1le1n

6 ай бұрын

Me too! Just bought my 2017 RRS in October

Went looking to buy a Discovery Sport, car wouldn’t start due to an electrical fault and it was booked to go back to JLR on a loader. Thought it would be my first JLR, got second thoughts now

Hi Richard, well done on at least getting a response from JLR. The reason that there is a cut off and no plans to update pre 2018 vehicles is the statute of limitations in the Sale of Goods Act. Basically, after 6 years, a claim cannot be made in respect of faulty goods. I am quite certain about this because last year the engine in my 2015 RR sport failed after DPF issues that were not flagged due to a software fault. JLR refused to pay anything towards the £17k bill despite the car having had the latent problem since I bought it new. In the meantime JLR can’t say whether or not my wife’s 2021 F Pace is in need of a security update. I would expect to be out of business very quickly if I treated customers like JLR do.. Regards, Richard H 3:09

@stevem7041

6 ай бұрын

Not correct, 2018+ have different security its Ultra wide band technology which allows this security upgrade that older models cant get

I had a 2020 RR autobiography back in June it cost £869 to insure, I tried again in November and my quote for it was 2600. I’ve just insured another one for just under £1500 2019 Vogue 4.4. Out in the sticks East Midlands area.

We have a new 2023 Range rover D350, sadly it has no insurance at the moment, have been unable to find a single quote anywhere have spent 4 weeks exploring every single option possible i have a clean licence over 30 and nothing, so i thought we would let me dad drive it at 70 years old no claims etc and i got two quotes one at 15k and another at 14k, i mean how is this possible, on the JLR platform its a scam i spent two days trying to get insurance on the same model as mine with varying details i could not get a single quote for the model, there is poor and then there is this,

I have 2020 Range Rover Sport and tried to get a quote from JLR but after giving all my details they wouldn't even give me a quote. I have no points no claims, keep car in locked garage overnight I am 64 no medical conditions would thought i was low risk>

Richard keep up the good work although I do feel being passed down to a Public Relations Rep is somewhat fobbing you off. It is time Land Rover recognised the seriousness of the situation and took some more decisive action instead of the currant Sh-t Show that we have. In my view Land Rover should immediatly advise all users to turn off the keyless feature. (until they have a security update that works. Also this security update should be extended to all cars that have the keyless feature irrespective of year. Landrover should also offer In Control Tracking for free or at a small nominal fee to every owner until their car has updated security embodied. JLR insurance should be offered on all vehicles at a price not more than 20% above the owners last quote, unless impacted by criminal offence/accident claim in the prevoius 12 months. (not just some vehicles as being reported) I am absolutely flabbergasted at the for the most part "not our problem attitude" taken by Land Rover, it is so far a Customer/PR/Insurance and marketing disaster on an epic scale. Unless Land Rover management give the situation the priority it deserves I can see 99% of owners leaving the brand and the company going bust. I am on my 4th Land Rover now, but unless all these issues are address I can't see my next vehicle as a Land Rover.

All these customers asking for security updates won’t mean jack because canbus injection won’t be stopped by a security update it needs physically making it difficult to access the canbus wire in the car so some thing physical like a conduit that’s difficult to get to quickly, plus security updates to further make it more secure

Just bought a 2019 p525 and insurance is 1300 with admiral. JLR insurance wouldn’t quote. Car already needs warranty work…

I feel that JLR are treating their customers with utter contempt. Given the implications for future sales they don’t seem to treating this with any real urgency. How is this problem playing out in other countries, because maybe they consider the uk market expendable.

Thanks Richard for the update. I feel really fed up as do my friends and family. That have JLR products new and old. I have spent the last few weeks looking into trackers, ghost 2 immobiliser, and manual security system. We have brought a steering locks and pedal locking devices and have locking wheel nuts fitted to all our vehicles I can't believe insurance companies don't see these actions in a positive light I was hoping that by adding all of the above and spending over a thousand pounds on security to protect my 2013 rangerover autobiography that the insurance companies would take this into account. I woundering if i should sell my motor before my insurance renewal in june but stand to loose what ever we do. we Look forward to your next update. Thanks for chasing JLR.