I was also getting frustrated by losing connection with my phone, or no connection at all. I tried different cables, cleaning the USB port in my phone, but no succes. Somebody on FB pointed me to this video and that did the trick. It is very easy to disassemble the panel. For me it was enough to reconnect the white connector and I have a stable Android Auto again in my EV6. Thanks Alex!

So far so good. My 2023 Ioniq 5 has an extra bolt at the base of the pocket. The connector is also fixed to the other end of the console. Thank you for the video. Now here’s to hoping the 4 different wireless CarPlay adapters I returned work 😂

The video was very helpful. My wires were position a bit different than the video but it still splits into to two cables connections, one to the head unit and the other to power/USB detection. I have seemed to fixed the problem which seems to be the connection of the power/USB detection cable. What I did was to open the panel, as the video outlines, straighten out the crunched wires to the plastic connector, then push it tight and wrapped tightly with black electrical tape to hold the connector together. I did not wrap the thin wires to each side of the connector to tight so they would not break over time, just enough to hold in place from bending. I also looked at the cable to the head unit, but it is very buried under the upper panel, it was hard to get up there with my hands. I don't think actually that was the problem cable as the other is the one that has a wire called "USB Detection". I believe that wire to the USB port via that connector was just going in and out because the connector is not the best and is not tight. Hopefully this helps.. if you are fixing this for yourself, focus on that connector :)

@alexdrinkwater28

Жыл бұрын

I've heard others say that they focused on the white connector because it is easily accessible and did not touch the blue connector and find out they had to take everything apart again and replug the blue connector to fix the issue. My recommendation is to do both while you have the car apart.

I also put electrical tape around the connectors to give it a better connection. If you just pull on the to connectors just a little you will see some play between the two. By putting tape on the white connectors to tighten the play up and it has stopped. I think it is cause there is so much play between the connectors that it is just enough that it is causing that. Just my 2 cents. Thanks for the making this how to video! Helps a lot!

Tanks for your video. I have now implemented the instructions. In my case (EV6 built July 2022), both plug connections were not fully plugged together. Both the white connector and the blue one were loose and could be pushed a few millimeters into the connector. That's why I just pushed them together and didn't unplug them and plug them back together again. The hardest part of the whole operation was getting one of the two black side pins that hold the plastic cover back in the hole because it had come open at the top and didn't fit in the hole anymore. I then simply took some tape and glued the 4 elements of the pin together at the top. Then I was able to slide the pin into the hole and lock it as well. Another hint. I had to use quite a bit of force to unclip the cover at the top of the two clips. I then used a screwdriver to get my fingers between the top and bottom covers and then forcefully pulled the cover forward. A short test drive of 3 minutes at least didn't show any more problems, this morning I already had 3 dropouts in 3 minutes when using Apple Carplay.

This worked perfectly. Disconnected both and then just securely reconnected them. It has been working perfectly for over a week. Mine would disconnect from CarPlay at least 8 to 10 times on my 30 minute drive. Now, it never disconnects. Only took 10 minutes to do.

Absolutely would have never thought of this in a million years. Will try it out soon, really appreciate the video either way!

So far no more connections issues. Thanks for posting!

Checked today -- the connector between USB-A Port and the Infotainment Center is not fully inserted. I pushed it in 3-4mm, then it clicked. Just took a one hour drive which included some know trouble spots with bumps, not a single disconnect. Appears to have resolved the issue. Will test more tonight. Good call dude -- issue appears to be that someone during assembly failed to fully insert the male connector into the female socket.

@alexdrinkwater28

Жыл бұрын

Some people have reported a connector not fully inserted, however most report everything is connected fine but unplugging the two connectors and repluging them still fixed their issue.

@Cybrdude

Жыл бұрын

@@alexdrinkwater28 - if a reset alone resolves the issue if probably wasn't fully inserted and they didn't realize. There is a small amount of play, even when fully insert - that is why I wrapped electrical tape around the connector. May also be that aome have wires or a connector that is compromised, resulting in signal attenuation. Regardless, thanks for the video. :-)

@ViewlessSquid

11 ай бұрын

@@Cybrdude still going smooth?

@Cybrdude

10 ай бұрын

Sorry - just saw this. No. Had the harness replaced back in July - flawless ever since. I had to provide an extensive write and even included impedance values from a USB Analyzer.@@ViewlessSquid

@ViewlessSquid

10 ай бұрын

@@Cybrdude it’s all good. I ended up pulling my whole radio out, unplugging everything and replugging everything back in and turned the car on and jiggled all the wires and nothing happened. Been driving it for the last month with no issues. So I think the connectors were loose, or it was from another wire that was causing the issue. But I’m glad you were able to get yours fixed. Thanks for the response.

Hi! Thank you for the video. This was the solution. I unplugged just the white connector and replugged it. I did not use contact spray. Now it works! Greetings from Germany.

Thanks for this problem-solving video. I was able to restore CarPlay by reconnecting only the white plug. I could not access the blue cable into the head unit. It is not accessible in my 2023 EV6 as it is apparently concealed behind additional plastic housing. But I did get luck with the one reconnect -- at least so far.

Hi! Thank you so much for sharing this! I was so annoyed at my Ioniq 5 disconnecting my iphone after only a few minutes of driving each and every time. I followed the same steps, although it looks slightly different than what you're showing in the video in my car (French late 2022 Ioniq 5). The first time, I tried only to unplug / replug the first cable and it didn't help. I did it again after a few days, unplugging and replugging back the blue cable as well, and it did the trick! I'm so happy I can finally enjoy carplay the way it's supposed to work. How can Hyundai not fix this!? Cheers mate!

@suffix642

Жыл бұрын

hello! how did u manage to move back the plastic cover? i tried it by removing the two plugs shown in the video but there seems something it is holding it in place at the bottom in the middle. did you have to remove anything else to be able to move the plastic cover?

@jeromecarrette

Жыл бұрын

@@suffix642 yes. There is a screw in the middle at the bottom of the console, under a little rug

Thanks for this fix. I've had my EV6 since May. The dropping of the USB connection, both by wire and by wireless dongle, has been annoying - especially when trying to sing along to my favorite songs! I watched your video and gave it a whirl. A scraped knuckle later, I couldn't get the white power connection apart, but noticed there was a lot of wiggle in the plugs. Put my first aid skills to use and wrapped that connection with electrical tape in a figure-8 pattern, as tight as I could pull them together. Took a test drive down a bumpy road, wait... I live in Louisiana... ALL the roads are bumpy here. Took a 20 minute drive and had ZERO disconnection events. Fingers crossed this streak continues!!

@alexdrinkwater28

9 ай бұрын

Sorry about your hand! Hope it works for you. I'm coming up on a year without drop outs after the fix

Update on this one for me: Although I managed to get it to work for a little while, it finally started acting up again after a few days. I tried several times and always got the same result. I ended up bringing the car to the dealership, I'm not sure exactly what they did, and within an hour, they fixed the issue for good, or at least it seems so for now (3 weeks after the intervention). That's without changing any parts.

I’m not sure the white connector is in any way related to the USB data. After opening the USB receptacle shell and inspecting the PCB, I could see no connection between both cables. The white connector only seems to power a small white LED that makes the port easier to find at night. I tested this by disconnecting the white connector and only keeping the blue connector plugged in. On the blue connector side, I measured up to 2 amps at 5V to charge the phone and stream CarPlay to the infotainment unit. There seems to be a small inline fuse or PTC on the D+ and D- lines which could be responsible for all of our woes. If it is indeed thermally sensitive, then disconnecting the white connector which powers the LED would reduce the heat building up in the USB receptacle.

To everyone with this disconnect issue - just disconnect the power (white) clip that feeds the USB, and leave the data port blue clip connected. This will solve the problem. Get yourself a wireless carplay or Android adapter, and your life is all set. The reason the disconnect is happening is because of voltage fluctuations in the USB due to the power feed, and the USB port resets itself. I tried the grease, replugging, and replacing the port, but nothing fixed the issue until I disconnected the power side. After disconnecting the power side, the hardwired phones will still show charging, but it is charging at an extremely slow pace. Recommend getting a wireless adapter and using another port for charging. Your problems will be solved. 😃

@ViewlessSquid

11 ай бұрын

everything still working ?

@cvgaskp

11 ай бұрын

@@ViewlessSquid Only 1 reset/crash since I disconnected the power feed. Earlier, it used to reset/crash 2-3 times a week. It is definitely more stable now.

@shashankkumarshankar3655

8 ай бұрын

Won't the wireless adaptor need to be plugged in to the same USB port which will transmit via the white clip? How will wireless adaptor work if the white clip is unplugged but the USB is used to hook it?

@cvgaskp

8 ай бұрын

@@shashankkumarshankar3655data connection has power

@erikoberoi3798

7 ай бұрын

Yeah my dealership has replaced my headunit and the USB port with brand new parts... but the the disconnect issue just keeps creeping back after some time. Do you think swapping the car battery will help with the voltage fluctuations?

Is the radio aerial also near the USB connector? My UK model EV6 has poor digital radio reception and the dealer says it is the same as their car so is OK.

Gave this a shot on the 2023 Ioniq 5. We shall see how things go. I couldn’t see/find the second blue cable… but i just gave all visible fasteners a good push tightening. Before putting it all back together I wiggled all the cables to see if a disconnect would occur, and it never did. So if mine continues to disconnect it may be a completely different issue.

@JeremyJensenTheOriginal

Жыл бұрын

Update. Just took an hour drive. Disconnected twice. So time to schedule an appointment at Hyundai.

Anyone happen to have the part# For the USB-A port for apply CarPlay. The little prong piece came out with the cable. Can’t seem to find it online

Thank you very much for the video solution

@alexdrinkwater28

Жыл бұрын

You're welcome. I'd love to test out one of your AI boxes :)

Not sure how this helps? You're just disconnecting the cables, disconnecting the USB from the panel would do the same. Are the contacts not solid in the plugs? Issue I have found is if you use climate control from the app. It starts the USB and if my Carsifi adapter doesn't find my phone it times out. I then have to unplug the USB to restart the adapter

And I wonder if there will be an adapter created that will provide data on the USB C port. Wouldn't be that difficult if you got the clip adapters. Kind of like the adapter for dash cams

@DanielMartinez81

Жыл бұрын

I guess that the USB C just has power pinned cables, there is no data cables on its pins, so there is no way to connect it to the multimedia system.

I am struggling to get the screws BACK into the fixing lugs, and would appreciate some help on how to get these back in. They spread open and it's very awkward to get them to close up and slide in at the same time - I haven't been able to do it. - Do I use brute force to shove it back in? I'm worried about breaking them. Sorry to be a pain, but an explainer would be useful, or even a quick video if you're feeling generous. This is an AMAZING diy FIX and I thank you for taking the time to post it. It has worked for me and clearly a number of others. It must be something that Kia are doing at factory which is causing this systematic error to happen periodically (I'm guess 1 in 50 cars). Great fix - much appreciated. Now off to find a wireless adapter.

@IanMcc1000

Жыл бұрын

The plugs kind of have 2 parts. If you look at it from the top you can see that there is an inner circle. Pull this towards you and you will see it retracts the splayed out part of the plug.

Problem is the white connector. Just disconnect that one and leave it like that, you don't need it is just for the light ring around the usb port. Once disconnected I didn't experience any problems anymore now for over 4 months with my AA Motorola dongle.

@gianfrynco

7 күн бұрын

Ciao, io l'ho disconnesso oggi, vediamo se il dongle Usn carplay rimarrà piu stabile.

Are you suffering from the AA Disconnect Issue and if so, did this help? I have traced the issue down to impedance (using a USB Analyzer - I work in tech). Definitely poor connection OR poor-quality cables that result in signal attenuation. I found a KIA Dealer with two EV6 Master Techs - I will visit soon.

@alexdrinkwater28

Жыл бұрын

No, this has fixed it for me and others with this problem.

im having the same issue with the NIro EV K4. brought to the dealer, they tell me there is nothing wrong with it even though i've had countless dropouts with various cables , various phones connected and even usb stick with mp3 files. keeps disconnecting and reconnecting. so frustrating. Dealar kept insisting it was my cables or phone.

@alexdrinkwater28

Жыл бұрын

Not sure how the wiring is on the EV K4, but trying something like this might fix it.

Many thaaaaaaaanks

Chi ha staccato solamente il cavo BIANCO, ha avuto ancora problemi di disconnessione?

Doesn't work for me

Anyone have any updates after a few months of usage after this fix? I am going to show this to my dealer and outline that THEY need to correct the issue as the constant disconnects are driving me nuts. To the point that I am looking into selling the EV6 and going back to Tesla (had a M3 prior to the EV6) and buy a MY. Now, I know the Tesla doesn't have Apple Car Play like the EV6, but the overall OS makes up for that difference. Anyways, any feedback would be great. TIA!

@alexdrinkwater28

Жыл бұрын

Still no issue since doing this for me.

@WetWestCoast

Жыл бұрын

@@alexdrinkwater28 awesome news 🤩 car is in to the dealership tomorrow morning. Will/Have provided this video as a link to them, so they can address it (vs me taking apart the car). Thanks for the update!

@eMobilitytoday_de

Жыл бұрын

My EV6 was in the workshop yesterday and they only tested the USB port while it was stationary and of course everything was fine. They can't do anything without mistakes, was the reply. A short drive today brought 3 dropouts within 2 minutes. Annoying. I'm going to try the tip in the video right now and hope it works for me. Otherwise I have the next appointment in mid-June, but until then ABRP can hardly be used via Apple Carplay because Apple Carplay is always interrupted.

@WetWestCoast

Жыл бұрын

@@eMobilitytoday_de I showed this video yesterday when I got the car serviced, to their front desk. The service centre tech did what was outlined, but they also ordered an entire new USB section part, as he wanted to make sure it was really addressed (I understand what he was trying to get across). Have driven the car for a total of 25-30 minutes with no drop outs so far, whereas on the way to the service appointment it dropped at least 1 time. Yet, for some reason I expect it to drop out at anything. We will see.

@cat5e

4 ай бұрын

@@WetWestCoast Did the fix continue to work over the past 10 months since posting this?

If you keep removing the cables by jerking on the cable ( instead of the plug housing ) I am not surprised that you would have issues with the cables ! Also, try a bit of contact cleaner ( Deoxit works great ) on the terminals of the plug and socket, and make sure you are using a charge/data cable !!!

@alexdrinkwater28

Жыл бұрын

I am not having issues with the USB cable.